Citizen Services Meets Open Data

Thom Robbins

Socrata

Socrata Service Connect

What is Transparency?Let’s Get Started

The concept of open data

and public sector data

transparency is hardly new.

Providing constituents

with access to the important

information that impacts

their lives and communities

is not just good policy,

it’s common sense.

Getting Started Socrata Service Connect

Service Connect enables anyone to

visualize their Citizen Services (311 and

other data) in an easily understood format.

1. Encourage community based self-service

and discovery.

2. Deliver powerful and compelling visualizations that

educate citizens on the services being consumed

in their neighborhood.

3. Empower administrators to gain unique insights

into the areas of the application that is important to

site visitors

4. Enable a rich out of the box customization

model to create a uniquely immersive

community experience.

Why Open Data?

Improves

Transparency

Builds

Public Trust

Strengthens

Citizen

Engagement

Reduces

Operating

Costs

Supports

Data-Driven

Decisions

Promotes

Economic

Activity

Why Open Data?

LEVEL OF DATA MATURITY

Consumer-style web &

mobile interfaces

Accessible storytelling

tools for Publishers

Open Performance and

fact-based decision

making

Robust, high-

performance data APIs

and developer

resources

Automated, real-time

data publishing

Turnkey, UX optimized

apps for high-value data

LEVEL 4

Data as

a Platform

Automatic syndication to

the Consumer Web

Built-in Apps Ecosystem

Data for analytics and

predictive modeling

Intra-government data

federation

Open connectors to

enterprise systems

Domain-specific peer

benchmarking

Location awareness and

mobile by default

Crowdsourcing data and

insight

Sensor-based streaming

data and apps

Data science-enabled

semantic discovery

across the network

LEVEL 5

The Open

Data Network

Scattered spreadsheets

and PDFs online

Legacy custom

web apps

LEVEL 1

Pre Open Data Silos

Basic catalog of

downloadable files

(CSV, XLS, SHP, ZIP,

PDF)

Metadata/Catalog APIs

LEVEL 2

The Catalog Phase

IT resource-intensive

development project

Manual data publishing

Limited interactivity with

basic data tables, and

visualizations

Social sharing

LEVEL 3

Basic Interactive Experience

Our Approach to Customer ValueFinancial Transparency Products Designed to Support

Program Maturity

Socrata Service Connect

Data Driven Experiences

An intuitive card-based

dashboard shows citizen

services using categories,

and areas and includes

time-series, doughnut,

comparison and summary

views.

Rich, out of Box Experience

Drill down, sort, submit

(integration required)

and update citizen service

tickets by:

Open and close dates

Location

Type

Showing What Matters Most

Let citizens, journalists,

and other stakeholders find the

exact data they need with

intuitive, easy-to-understand

drill downs and location

based technology.

Mobile Ready

Citizens can access

neighborhood–level detail

and find the data that matters

to them the most.

Administrative Interface

Administrative interface

that allows for preview

and site analytics.

Demo

Socrata Service ConnectKey Benefits

Visualize data about citizen services categories and areas using

an intuitive card-based dashboard

Showcase citizen service priorities with smart visualizations

Location aware technology allows citizens to discover citizen services

tickets near them, by type all with a filterable map

Anyone can access data without additional licenses

Gain unique insight into the areas that are important for your site visitors

Access the app from either desktop or mobile browsers

Why Socrata

Socrata Overview

Seattle-based software-as-a-service

provider with a global presence

Founded in 2007

World-leader in open

data and government

performance management

Focused exclusively

on democratizing access

to public data to:

Improve citizen engagement

Increase transparency

Drive innovation

Make data-driven decisions

SolutionsOpen

Data Ecosystem

Socrata Open Connectors™

Open Data™

Apps Marketplace™

Open Performance™

Data Discovery

& Exploration

Chart & Map Visualizations

Publishing Workflow

Data Federation & Sharing

Financial Transparency

Suite

Service Connect

Civic Apps Ecosystem

Performance Dashboards

Guided Goal Composer

Drag-and-Drop

Report Builder

PerformanceStat

Methodology

DATA ACCESS LAYEROpen Data API Query Engine Search Geocoding

Analytics

Data Cloud™API

Foundry™

Open Data

Developer Network™

Thank You!

Find Us!

Socrata.com

Follow Us!

@Socrata

Friend Us!

facebook.com/socrata

Watch Us!

http://www.youtube.com/user/socratavideos