CATALOGS OF TRAININGS
Develop your skills insoft-skills
Management Communication Professional and personal development
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Introduction
ManagementGuiding the teams: when the cat's away, the mice dance?
Innovate, federate, motivate: conduct meetings in collaborative mode
Manage your team: agile leadership through NLP
Delegate effectively to better empower
Agile management: a question of style
Team management fundamentals
How to lead and manage a diverse workforce
Team-building: use MBTI to promote team-cohesion
The keys to decision-making
Coach and train your (new) team members
Manage a project team: methods and tool for engaging the team
The power of praise and constructive feedback
Motivation : the keys!
Organise a participatory seminar: open forum, world coffee
Situational leadership to grow your team's autonomy
Transactional Analysis for "outside the box" management
Rock your performance appraisals
Use recognition to enhance motivation
Enhancing techniques to conduct meetings
Team leaders: Welcome to the Adventure!
Managez avec bienveillance
Increase your business' agility with the Business Model Canvas
Boost your innovation creativity
The creative process applied to project management
The fundamentals of Project Management - Level 2 (PMI®)
Organize your ideas and projects with Mind Mapping
Creative problem solving: structure your approach to innovation
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Open PM2 Essentials
Design Thinking: launch new user-oriented products and services
Creative and participative processes' basics
The fundamentals of Project Management - Level 1 (PMI®)
Change management: what you need to know
Agile PM2 Essentials
Open PM2 Advanced
Développement professionnel et personnelWorking efficiently from home
Managing Anxiety, Stress and Emotions in time of confinement
Assist your manager: beyond the obvious
Train the trainer
Anticipate and manage conflicts
Boost your efficiency at work
Boost your performance while respecting your personal motivations
Time management with Outlook
Creative problem solving: structure your approach to innovation.
Boost your innovation creativity.
Organize your ideas and projects with Mind Mapping.
The keys to decision-making.
Virtual teams: the good, the bad and the ugly
Managing both stress and emotions
Identify, understand and manage your emotions better
Active listening to understand and be understood.
Transactional Analysis: the ego in all its states!
Self-awareness and potential improvement with MBTI
Dare to step out of your comfort zone
NLP: all your senses in action
How not to take criticism personally
Manage lie and manipulation
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Manage pressure at work and prevent the risk of occupational depression
Identify your own stress sequences and prevent failure mechanisms
Improve your assertiveness skills.
Understand and manage your stress better
Optimise interpersonal skills with process communication
Dare to say things in constructive mode !.
Say "no" in a constructive manner.
Mieux comprendre et gérer son stress
CommunicationImprove your argumentation, persuasion and convincing skills
Improve your assertiveness skills
Share your views and ideas in a convincing and constructive way
Improve your interpersonal skills
Organise a participatory seminar: open forum, world coffee.
Optimise interpersonal skills with process communication
Remotely manage a project efficiently
How not to take criticism personally.
Transactional Analysis: the ego in all its states!.
Enhancing techniques to conduct meetings.
Conduct participatory meetings in order to bring people together, motivate, and find newideas
Manage lie and manipulation.
Dare to say things in constructive mode !
Organizing and virtually facilitating a participatory meeting
NLP: all your senses in action.
The fundamentals of telephone communication (Level 1)
Storytelling for business' purposes
Say "no" in a constructive manner
Anticipate and manage conflicts
Introduction to the principles of communication and marketing
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Boost your presenting skills to convince your audience
Managing a remote team in a crisis situation
Manage complaints and communication issues efficiently
Effective PowerPoint presentations for maximum impact
The fundamentals of effective communication
Traiter les réclamations et générer la satisfaction des clients
The power of praise and constructive feedback.
Active listening to understand and be understood
Deal with tricky phone situations (Level 2)
Decode the body language of your interlocutors
Strengthening customer relations in a difficult context
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Management
Communication
Professional andpersonaldevelopment
IntroductionYou are discovering on your screen or holding in your hands our 2018-2019 soft-skills catalog...thank you and congratulations!
In a constantly evolving world of work, soft-skills help to make a difference. They play a role inacquiring and mastering skills in a broad sense. They complement the trades/technical know-howand allow to adapt to change, to improve individual and collective performance on varioustransversal tasks and to optimize exchanges between people. They also contribute to the quality oflife and well-being at work.
To help you mobilize and accompany your collaborators on these so-called "soft" skills, Key Joboffers a wide range of training courses in the fields of management, communication andprofessional and personal development.
This catalogue presents our standard soft-skills content. It is structured based on our three mainareas of expertise:
The trainings in this category relate to team management, projectmanagement and the conduct of change. For leaders, hierarchical orfunctional managers and project managers, they aim to provide themwith the necessary skills to mobilize and drive teams to the expectedresults.
From the fundamentals of communication to Storytelling in business,through assertiveness, active listening, telephone communication andmany other subjects, these contents aim to master the art ofCommunication and to optimize exchanges and relations with yourvarious interlocutors. They also help to project a positive image ofyourself and your company.
skills and training essential to increase your efficiency at work andevolve in your position or beyond. They also help you to better knowand manage yourself and better manage others.
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BÉATRICE SIMONOpérations Manager
CHRISTELLE ANDRESSales Representative
SÉVERINE JONESSenior Soft-SkillsTraining Consultant
You cannot find a course content matching your needs in thiscatalogue?Our standard course contents are flexible according to your needs. Whether you want a brand newcourse or a mix of existing contents, we will listen to you. Because each client, each attendee, eachtraining project is unique, we are prepared to customize our trainings. Do not hesitate to contact usto talk about your project.
How does Key Job guarantee successful trainings?Before starting a large training project, we take progressive steps at all levels: good understandingof expectations, collaborative design of training objectives, validation of training methods and, ifnecessary, elaboration of a pilot training
What are Key Job’s teaching methods?Key Job’s soft skills team’s methods rely on exchanging, sharing practices and experiences,entertaining training and role playing. An active, interactive and workable approach is the key to ourtraining’s success.
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Active and interactive
Adult training is differentiated by the fact that it is based on the knowledge, know-how-to-be andknow-how of the trainees. With this in mind, we favor trainings based on their experiences.Therefore, each theme in the training is spliced with dialog spaces and/or sub-group exercises tosupport the theoretical content.
Our approach sets the attendee at the center of their learning, thanks to an active teachingmethod: each attendee contributes to building their own knowledge. This is supported by the activeparticipation of each person using numerous exercises and role-playing situations.
The trainer is not only the one who “knows and teaches”, they are above all an animator using theirconcrete experience to provide the learners with substance, answer their questions and help themto put into practice the tools and concepts they learn.
Our soft skills approach is also based on sharing experiences and exchanging good practices. Thetrainer facilitates those exchanges, allowing attendees to share questions, problems, practices andbehaviors that work for those in need of an adjustment.
In case of an heterogenous group, interactivity also allows the less experienced to profit from theexperience and knowledge of the other attendees.
An interactive summary at the end of each training session allows for a collective debriefing. Whatdid we achieve together? What new tools, new paths, etc. do we have at our disposal? What are wegoing to use daily? How?
Inductive
We heavily rely on inductive learning, which allows the progressive discovery of concepts and toolsbased on concrete live-action simulation exercises, or observation of documents and resources. Theempiric nature of this brings sense and pragmatism.
A playful approach is preferred, as much as possible.
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Workable
Our trainings are aimed to have a directly workable output and allow the attendees to apply theseconcepts and tools during the training and as soon as they get back to work.
Our consultant trainers are specialists in the fields and tools soft skills they teach. They all have agreat deal of real-life experience acquired in companies. This allows them to understand real-lifeproblems and share examples and authentic and relevant feedback.
They apply the following principles:
Bring concrete example to illustration the topics at hand.
Use exercises, activities and role-play linked to the professional context of the attendees.
Start simple, to get to more complex matters.
Favor quality over quantity
Exchange
Because most of the value of soft skills training is found in theexchange between attendees, our trainers make that point a priority.Most subjects and concepts are the opportunity for discussions andidea clashes. Some theory concepts are sprinkled throughout thediscussion to help and complete exchanges.
Practices andexperiencesharing
Sharing practices and experiences enriches the group. Together, wefavor the emergence of “good practices”.
Exercises Learning key concepts is favored by individual or group exercises,always followed by a group conclusion.
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Simulationexercises/td>
Nothing replaces practice in a setting as close to reality as possible!Role-playing games are the basis of our trainings. They are alwaysfollowed by a collective debriefing involving all attendees: peopleparticipating in the simulation as well as the other attendees (externalobservers providing feedback) and the trainer (providing summarytools).
Is there a training book for the attendees?We design, with very few exceptions, our own training material. This material evolves with theadvent of new concepts, tools and theories. They contain a precise and concise overview of thetraining. We offer two types of material:
Traditional material
Note taking and exercises material. A short “fill-in the blanks” material that allows the attendeeto follow the common thread of the training, taking visual and written notes that will become factsheets to remember the essential concepts. The exercises and role-playing games are alsointegrated in this material. No more loose leafs!
Does Key Job offer feedback opportunities?The attendee’s satisfaction is our priority. To better support you, we offer a two-step trainingevaluation:
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Immediate, at the end of the training
Each attendee is given the opportunity to fill a feedback form at the end of each training. Ourtrainers, the sales service and Key Job’s direction will listen to the comments provided therein.
For in-company trainings, the first feedback can be given after or during the last fifteen minutes ofthe training, using a multiple-choice quiz. The advantage of this method is twofold: quickly go oversome of the training topics and estimate how much of the training has been retained by theattendees.
For any specific project, we also make it a point to provide a formal debriefing with the trainingsponsor for each training, to evaluate their satisfaction and the adequacy of the training with theoriginal needs. This lets us continually improve our approach and contents, and to stay connected tothe needs of the business and the daily lives of our attendees.
A few weeks or month after the training
It is sometimes hard to evaluate the changes that happened during the training and appreciate itsefficiency. Key Job can also accompany you in this task, either by a general survey or a discussionwith the training attendees to measure their grasp on the topics seen during the training.
Is there support after the training?Our trainers remain available after trainings to answer attendees’ questions. This support includeshelp to practically apply the tools and other topics seen during trainings. Skills and personal abilitiesdeveloped during the training can thus keep improving long after the training.
Does Key Job offer other teaching formats than classic trainings?Trainings in this catalog, lasting 1 to 3 days depending on topics, enable attendees to deepen theirknowledge and leave a good amount of time to exchange and practice the training topics. Inaddition to this, we also offer various learning formats to adequately answer anybody’s needs:
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FocusLearning:targeted 3hourworkshop, areal toolbox
Because your time is as precious as it ever was! 3 hours of exchangeand flagship tools practice. Discover our Focus Learning catalog!
Practicalworkshops
We host in-company or open trainings which allow professionals tomeet and to share practices and experiences on targeted themes.
Personalizedcoaching
Each learner is unique: we offer a personalized coaching, 100% inadequation to your needs, rhythm and availability. We coachindividuals and teams to answer specific needs, matching individualrhythms and needs.
E-learning We provide e-learning solutions suitable for all needs, in associationwith CrossKnowledge, world leader of digital training.
Blendedlearning
Blended learning is a learning method that includes multiplecumulative channels. For instance, in person learning gets combined toremote learning, to complete the learning process. Our teachingformats combine to offer to each learner a unique experience,centered on their needs and availabilities.
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Do you wish to be supported in a global training process?Educational engineering is one of our skills and we can support you during your entire soft skillstraining project, including before and after the training.
There is no stock solution in this case – a 100% custom support of your strategy based on acontextualized analysis of your project and your needs and expectations is offered. We recommendtargeted operational solutions, help you execute them and provide follow-up to measure theefficiency of the training scheme.
It is important in this case to set clear responsibilities and identify each person’s role. Therefore, wealways devise our clients’ expectations regarding our tasks beforehand.
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Soft-skills trainings Management Team management
Guiding the teams: when the cat's away, the micedance? 0.50 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsExchange with colleagues on a common current concern
Rely on collective intelligence to identify good practices and courses of action that can be directlytransferred to the field.
Experiment the Co-Development method during a session led by one or more certifiedconsultants.
Target audienceManagers, team leaders, project managers
PrerequisiteA desire to exchange with colleagues on real-life situations
ContentsIn these unsettling times, it is not always easy to find meaning and maintain motivation at work. Ina context of uncertainty that can lead to a loss of reference points, how can we support teams andreassure employees, while remaining authentic and continuing to have full confidence?
This co-development session invites you to explore the theme "Accompanying teams: when thecat's away, the mice dance? ». It will give you the opportunity, among peers, to :
Discuss how uncertainty affects team morale and mutual trust
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Think about how to best support your team
Identify ways to motivate and inspire your staff
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Soft-skills trainings Management Team management
Innovate, federate, motivate: conduct meetings incollaborative mode 2 Days Quotation available on demand
DETAILS
GoalsPromote the facilitation of meetings by using participatory tools in order to establish real projectdynamics (participatory meetings, inter-services relationships, meetings with partners...)
Understand the participatory process and how to put it into practice
Know how to promote solutions in order to address the issues with all stakeholders
Target audienceAny person in charge of conducting meetings (team, internal and external partners…)
PrerequisiteNone
ContentsIntroduction
Creative process
The creative operating steps: from divergence to convergence
Rules of the process
Types of participatory actions
Promote collective actions
Creative meetings
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The objectives and characteristics of the meeting
Actions in the different phases of the meeting project: before, during and after
Participants
Step outside the classic meeting framework
Tools to encourage a creative atmosphere during the meeting
Associate all the stakeholders: creative warm-ups
Clarify the problem: mental map, the 5 P, rephrasing techniques
Find ideas of solutions with brainstorming: GPS (collective ideation tool)
Prioritize and choose ideas (matrices, stickers with criteria), and develop them into concreteaction plan
Use creativity to optimize your communication
Better communicate and share with stakeholders
Boost the presentations with Pecha Kucha
Work on a shared vision
The stance of the meeting facilitator
A few rules to facilitate creative sessions
Handle unwilling participants
The toolbox in relation to the needs
Build your operational action plan upon return to your workplace
Projection in your own creative facilitation
Identify the best method and anticipate its implementation
How to start this participatory culture when you're back to your workplace
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Soft-skills trainings Management Team management
Manage your team: agile leadership through NLP 4 Days Quotation available on demand
DETAILS
GoalsCreate a constructive spirit in your team and develop flexibility
Develop and maintain quality relationships, be comfortable with your teammates
Be adaptive, show flexibility in your relationships with your teammates
Create a constructive spirit in your teammates
Manage your emotions and welcome those of your teammates
Target audienceDirector, team leader, manager, coach, middle management, project leader, trainer… anyone in aprofession that requires quality relationships and would like to improve one’s communication skills
PrerequisiteTo occupy a management function
Contents
What is Neuro-Linguistic Programming (NLP)?
Premises of NLP
Perceptions
Predicates: our five senses
Tool 1 – “Objective” strategy
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Turn a problem into an objective
Set a clearly defined, positive and operational objective
Choose objectives from a long-term perspective
Match personal values with professional goals
Application on management: general and personal rules, for me, my team and collaborators.
Tool 2 – Mobilise your energy: "anchoring your resources"
Choose your personal resources in view of the objective
Anchor reflexes to mobilise the desired resources
Control limiting emotions
Eliminate unnecessary emotions
Application on management: general and personal rules, for me, my team and collaborators.
Tool 3 – Preparing for success: “visualisation”
Imagine success
Visualise success
Application on management: general and personal rules, for me, my team and collaborators.
Tool 4 – Take an interest in emotions: “calibration”
Closely observe your conversation partner
Take your emotions into account
Application on management: general and personal rules, for me, my team and collaborators.
Tool 5 – Adapt to the perceptions of the other: "the VAKO"
Listen to the preferred sensorial registers
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Communicate in the same registers
Listen in silence
Rephrase to revive
Resume for validation
Application on management: general and personal rules, for me, my team and collaborators.
Tool 6 – Ask the right questions with “the metamodel”
Identify language inaccuracies
Ask to specify generalities
Point out inconsistencies
Application on management: general and personal rules, for me, my team and collaborators.
Tool 7 – Create the right relationship: "synchronisation"
Make contact
Stay tuned
Adapt yourself to the other’s frame of reference
Application on management: general and personal rules, for me, my team and collaborators.
Tool 8 – Fluently present your ideas: “reframe”
Transform a negative experience into a positive one
Handle objections
Adapt yourself to the other’s frame of reference
Application on management: general and personal rules, for me, my team and collaborators.
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Soft-skills trainings Management Team management
Delegate effectively to better empower 1 Day Quotation available on demand
DETAILS
GoalsUse delegation as a management tool providing many mutual benefits
Delegate according to your team members’ autonomy
Implement effective delegation techniques
Get ready for delegation meetings
Follow-up appropriately
Target audienceLine managers or executives who want to improve their delegation skills.
PrerequisiteBe in a position that enables to delegate.
ContentsDelegation in question
What does “Delegation” mean?
What the pros and cons of delegation?
Why do I find it hard to delegate? How to let go and dare to delegate?
Am I able to delegate? (stereotypes); what’s my favorite management style?
Delegation in practise
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Delegate according to people’s autonomy
Anticipate, prepare and implement delegation using the 5W’s
Turn a task into a “mission”
Communicate well; empower
Trust; show confidence
Touch base regularly; make sure you hold a proper debriefing session
Management responsibilities linked to delegation
Make one’s team members rise and move forward
Motivate by delegation
Reframe possible mistakes in a constructive way
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Soft-skills trainings Management Team management
Agile management: a question of style 2 Days Quotation available on demand
DETAILS
GoalsIdentify and adapt your management style to engage your team.
The agile manager knows how to adjust her /his style to effectively communicate; minimizedissatisfaction and stress factors; develop team members’ performances.
Provide optimal resources management, long term teams’ performance, while maintainingsatisfaction at work.
Target audienceAnyone managing a team, project manager. Anyone wishing to improve own communicationabilities and motivate team members.
PrerequisiteNone.
ContentsDifferent management styles
The four management styles
Benefits and downsides
Know how to adapt one’s style
Personalized management: know how to use the relevant style
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Flexible management: know how to overcome one’s own preference and use all styles to engagethe entire team
The best combination: control range
Interactions management strategies
Identify/know your interlocutor
Personality and observable indicators
Take up the suitable interaction strategy
Interaction and communication channels
Agile manager’s practices
Effectively communicate
Channels and perceptions
Motivate and generate energy
Consider specific needs and set smArt objectives (Achievable!)
Support, provide recognition and feed-back
Consider long-term needs, last the distance, implement a trustful relationship
Identify, prevent and manage stress related risks
Stress sources and consequences
Under-stress sequences and behaviors (masks)
Mediation strategies
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Soft-skills trainings Management Team management
Team management fundamentals 2 Days Quotation available on demand
DETAILS
GoalsTo understand your role as a team manager
To position yourself and take control of your team
Discover and endorse the main responsibilities of a manager
Target audienceAny one managing a team, now or in the future
PrerequisiteNone
ContentsA team: more than the sum of its members
What is a team? Hierarchical, functional or project teams
5 key elements of a well performing team
Setting up a balance: individual vs. group
The role of a team manager
Role and key competencies of a team manager
“Manager”, “Leader” and often “Expert”, all at the same time
Switching the 3 hats on a daily basis
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Adapt your managing style to the team
Identify the level of autonomy of your co-workers
Main principle of situational leadership
Adapt your management style in function of the level of autonomy of a co-worker
Take on the main managerial responsibilities
Set up a vision and goals related to the activities
Organise activities and tasks in function of the competencies
Delegate and empower; monitor and coach
Motivate; recognise
Communicate daily and prevent conflicts
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Soft-skills trainings Management Team management
How to lead and manage a diverse workforce 2 Days Quotation available on demand
DETAILS
GoalsTo understand the stakes, to be able to lead a collective taking into account diversities, to make themost of pluralism by practicing diversified management.
Target audienceManagers in charge of employees of various profiles and sensibilities; HR managers wishing to meetthe challenge of a diverse workforce; or anyone wishing to function better in a collective with a highdiversity.
PrerequisiteNone
ContentsDiversity: understanding what’s at stake
Forms of diversity
Different profiles of personalities, different sensibilities and functioning
Different influences: generations, genres, cultures, trades, experiences
The implications of pluralism
Complexity of interactions: lack of understanding and misunderstandings, mechanisms of failure
Risks of blockages, dysfunctions of the collective
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Advantages of pluralism
A diversified collective is richer: know how to make the most of / engage natural abilities,resources, strengths and talents of each, for the benefit of the collective
A diversified collective is more agile: know how to adapt to its context, the requirements, theunforeseen
A diversified collective is more successful in the long run: know how to overcome barriers andstereotypes, learn from others, develop together and engage on a long term basis
MANAGING DIVERSITY
Go beyond paradoxes and beliefs
Diversified management (for efficiency) vs equal treatment (for ethics)
Acknowledge differences vs. agreement
Integrate vs standardize
The individual vs. the collective
Diversified management vs unique management
Apply efficient pluralism
Multidimensional vision; acknowledging diverse approaches and modes of operation
Better understand each other to succeed in collaboration
Organize yourself to optimize the functioning of the collective
Practice a diversified management
Integrate differences, identify strengths, complementarities and benefits of the team
Interact and communicate by providing meaning
Be agile by adjusting one’s style to the specificities of the team
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Soft-skills trainings Management Team management
Team-building: use MBTI to promote team-cohesion 2 Days Quotation available on demand
DETAILS
GoalsDiscover MBTI and understand how it works
Know yourself better: discover your individual profile and that of the team
Better understand the different ways of working and illustrate their complementarity.
Work together in a fun way to identify an action plan towards greater cohesion and smoothinteractions.
Target audienceAny manager wishing to involve the members of his team in a process of discovery of themselvesand others, differences and complementarities, to strengthen cohesion and team spirit.
PrerequisiteMBTI questionnaire to be completed by the team members
ContentsDay 1
Introduction
Review of the questionnaire
Presentation of the MBTI personality analysis tool
MBTI type validation procedure
Explanation of the concepts of dimension and preference/non-preference
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Ethical precautions
The 4 dimensions and 8 MBTI preferences
My interactions with the outside world, how I recharge my batteries: extraversion (E) -introversion (I)
How I collect information and data I rely on: sensation (S) - intuition (N)
How I make my decisions: thinking (T) - feeling (F)
How I choose to organise myself: judgment (J) - perception (P)
Discovering and validating your profile: a 3-step process
The group of participants discovers, for each dimension and in a playful way, the 2 correspondingpreferences. Each person then begins, through the explanations provided by the trainerpractitioner and exchanges with the group, to recognise a preference.
He/she is then given his/her "apparent" preference, which is the result of the questionnairecompleted before the training.
On this basis, he/she validates his/her preference
This approach, repeated for each dimension, allows each person to identify and validate their MBTIprofile, which is a combination of his/her 4 preferences.
Day 2
Exploration of the MBTI profile of the team and team-building activities
Discover the MBTI profile of the team
Exchanges on the team's strengths and development paths
Highlight the team's functioning and complementarities in the areas chosen by the team and itsmanager. For example:
Communication
Conflict management
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Approach to change
Project management
Decision making...
Setting up a team action plan to improve collaboration.
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Soft-skills trainings Management Team management
The keys to decision-making 1 Day Quotation available on demand
DETAILS
GoalsIdentify the ins and outs of decision-making.
Discover the main principles.
Experiment most common decision-making techniques.
Make optimal group decisions by using the contributions of each one.
Target audienceManagers. Anyone willing to improve own decision-making techniques.
PrerequisiteNone
ContentsIntroduction to decision-making
What’s a decision? What does decision-making involve?
Characteristics and frequent mistakes of decision maker
Make decisions: individually or in a group?
What can we learn from past experiences?
Principles of decision-making
Ockham’s (Occam’s) razor
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Pareto principle
Parkinson’s law
Importance against urgency
Game theory
The tragedy of commons
Decision-making techniques
Trade-offs analysis
The pair-wise comparison
Force fields analysis
PMI analysis (pros and cons, impacts)
Cost-benefit analysis
The decision tree
Make a group decision
Benefits and complexity of a collective decision
Put oneself in conditions of success
Support; allow everyone to contribute; facilitate and moderate the group
The ladder principle
The DELPHI method
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Soft-skills trainings Management Team management
Coach and train your (new) team members 2 Days Quotation available on demand
DETAILS
GoalsUnderstanding the key mechanisms of training and coaching adults
Prepare and frame your coaching and training activities
Train and pass on knowledge and skills
Appreciate, follow the learning and the progress of your team member
Enhance your communication
Target audienceThis training is intended for managers and any other person involved in the training and coaching ofcurrent and new personnel.
PrerequisiteNone
ContentsIntroduction
What does training mean? What does coaching mean? What is the difference?
Understand the basics of learning and andragogy (training for adults)
How does one learn? How does one remember? Significance and consequences for amanager/trainer
Prepare and frame your coaching activities
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Identify the elements to be communicated: key skills, know how, social skills, professionalpractices…
Identify the needs of your team member: expectations, level of autonomy, commitment
Adapt the learning method(s) to the situation and the team member
Set up and communicate the supporting framework: objectives, actions, progress and follow-up
Train and pass on knowledge and skills
Rely on the employee's representations and current knowledge
Use questions as a learning lever
Learn by example; show; work together; be present
Vary the approaches. Stimulate all the senses to promote memorisation and appropriation
Make your employees active and actors in their learning
Follow up and appreciation of the evolution of team members
Observe and listen actively; ask for feedback; focus on clear and defininte facts
Value the acquired knowledge and encourage progression
Offer constructive criticism
Adapt your coaching style to the growing autonomy of your employees
Optimise your communication to improve training and coaching
Do more than just “pass on the information”
Avoid pitfalls in communication
Understand the impact of non-verbal communication
Explain well: efficiently deliver a message and verify it is well understood
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Soft-skills trainings Management Team management
Manage a project team: methods and tool forengaging the team 2 Days Quotation available on demand
DETAILS
GoalsTeam-building related.
Well understand fundamental methods of Project Management.
Learn how to use simple and effective techniques to manage projects throughtout their entire lifecycle.
Learn how to clarify objectives, how to change, with your work team, a contract into projectdeliverables.
Make sure to provide a proper monitoring.
Target audienceLine managers or supervisors in charge of project management, that want to improve their project-team organisation proficiency.
PrerequisiteBe curruntly, or in the future, in charge of a project.
ContentsIntroduction to project management methods
What is a project?
What is project management?
The project manager and his / her team
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The triple constraint: cost, deadlines, quality
Break a project down with the Mind Mapping technique
Start the project by involving all the actors
Identify stakeholders, analyze and define needs, clearly identify objectives in line with the overallstrategy
Involve all stakeholders right from the thinking stage with the creativity techniques
Write specifications and a project sheet
Follow the launch process of project
Project environment and set-up
Be aware of the project environment and its impact on the company organisation (cross-over).
Build the work team, lead and organise the team, from the design to the close of the project.
Boost your team relationships with participatory tools (motivation, dissension).
Environment and organization of the project
Identify the project environment and its impact on the organization of thecompany (transversality)
Share information and interact with the project office during the whole project’s life, adjustmentof the project
Build the team, organize and lead team members from conception to the end of the project
Boost the team and the life of the team with participatory tools
Authority and responsability of the Project Manager
Scheduling the project
The content of the project in action: groups of tasks and retro planning
Finalize the project plan (resources, charges and calendar)
Share the action around the project
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Boosting the project with participatory action of the project team
Organize and boost meetings
Involve all stakeholders into the management of the project (co-building tools)
Project close-out
When is the project finished? Checking of the project content
Effectively closing a project (administratively and legally)
Dissolve the project team.
The end of project with the actors: assessment, acknowledgement, thanks...
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Soft-skills trainings Management Team management
The power of praise and constructive feedback 1 Day Quotation available on demand
DETAILS
GoalsFeedback: an essential management tool
Discover and use feedback to:
Congratulate, thank and value appropriately
Correct an unsatisfactory job, action or behaviour in a firm and constructive way
Training oneself in circumstantial facts
Gain confidence in giving feedback
Target audienceManagers, team leaders who want to provide positive and constructive feedback in order to valuetheir collaborators and help them grow in their job.
PrerequisiteWorking in a management position is an advantage.
ContentsFeedback: an essential tool for the development of people
The vital importance of strokes
Accept employees in all their dimensions: existential, results, skills / procedures and effortsprovided
Conditional or unconditional feedback?
Replace negative feedback with constructive feedback
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Recognising and motivating collaborators
Explore tracks and possible recognition actions
Study the short and long-term impact of different actions
Use feedback as a powerful tool for motivation and recognition
Add a positive quality stroke: the 12 laws of stroke
Add constructive feedback to help your collaborators progress
The power of daily recognition
To congratulate, to thank, to value
The 5 characteristics of a positive quality stroke
Line of action: contact-fact-quality-advantages-conclusion
With or without witnesses?
To congratulate, to thank, to value… without flattering
Ensure that it lasts.
Correct an unsatisfactory job, action or behaviour in a firm and constructive way.
Line of action: contact-fact-failures-consequences-expectations-sharing-monitoring-conclusion
DESC method
The importance of precise, undeniable facts
Explain without justifying
Suggest SMART ways of improvement to create progress
Involve the collaborator in the search for solutions
Plan and follow up
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Soft-skills trainings Management Team management
Motivation : the keys! 1 Day Quotation available on demand
DETAILS
GoalsUnderstand the mechanisms and sources of motivation
As a manager, evaluate your room for manoeuvre
Identify the motivational levers of your collaborators
Set up an action plan to boost your team’s motivation
Target audienceManagers, team leaders wanting to provide efficient and constructive feedback to value anddevelop their collaborators
PrerequisiteWork in a management position.
ContentsBetter understanding motivation
Define motivation
The motivation-performance link, the issues of motivation and the effects of demotivation
A quick overview of the different theories on motivation
Intrinsic and extrinsic motivation
Identify the room for manoeuvre and create favourable conditions to motivateyour collaborators
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Identify the parts on which the manager can act to motivate his/her team
Get to know your collaborators well; take into account their individual needs and find thecorresponding motivational levers
Articulate individual and collective motivation
Identify your own motivational profile
Managerial paths and corresponding tools
Inform yourself: what are the different paths a manager can take to act directly and to motivatehis/her collaborators
Meaning of and in work: set up benchmarks linked to values
A guideline: setting up motivational objectives
Personalised management and communication: practice situational leadership
To be able to express yourself, being listened to and understood: use efficient communication
The sense of being useful: value the job
Follow up: add constructive feedback
Create a stimulating atmosphere: day by day, at special events, successes, pitfalls…
Confidence: knowing to entertain
Being empowered: delegate
Act concretely
In function of the interests and needs of the participating group, 4 to 5 tools will be put inplace: SMART goals, situational leadership matrix, active listening, the positive stroke,reframing interview to stimulate growth, delegation and follow up…
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Soft-skills trainings Management Team management
Organise a participatory seminar: open forum,world coffee 1 Day Quotation available on demand
DETAILS
GoalsKnow how to design, pilot and manage a collective intelligence event to meet your needs: deal witha complex problem or a strategic question for your company or structure by associating humancapital with action.
Target audienceAnyone in charge of staging collective intelligence events (seminars, team building)
PrerequisiteOrganising seminars and participatory events
ContentsFocus on forms of collective intelligence meetings
History of approaches to the world café and open forum
The results of these approaches
The creative process during a collective intelligence meeting
Form linked to the goal of the event
Organisation of the meeting
Selling the participatory action
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The different roles during a participatory event
The attitude of the animator
The up- and downstream: sensitising the participants
Managing the participants (employees and partners)
The animation team
Setting up
Organising space and relations during the event
Mixing method and practice
Putting the acquired skills to the test
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Soft-skills trainings Management Team management
Situational leadership to grow your team'sautonomy 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo understand the key concepts of autonomy and situational leadership
To adapt yourself to the motivations and skills of your collaborators
To develop the autonomy of your team using situational leadership
Target audienceAnyone managing a team, now or in the future
PrerequisiteNone
ContentsAutonomy?
What is autonomy?
Mix between skills (knowhow) and motivation (want to do)
How to recognise it?
How to appreciate the level of autonomy of your team and its members?
Key concepts of situational leadership
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The Hersey and Blanchard model: 4 rules, 4 styles
Description of the different styles and their link with personal autonomy
Advantages and disadvantages of each style
Putting situational leadership to work
Linking the principles of situational leadership with your own reality
Identify the level of autonomy of your co-workers
Identify the management style fit for each individual
Continuously develop the autonomy of your team
Create the right environment to develop autonomy: trust, follow up and recognition
Continuously follow up the level of autonomy (and its variations) of every co-worker
Take advantage of synergies and complementary profiles to change the overall autonomy of theteam
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Soft-skills trainings Management Team management
Transactional Analysis for "outside the box"management 3 Days Quotation available on demand
DETAILS
GoalsQuality of relationships is essential in the professional context, in either hierarchical or transversaldimensions, and associated exchanges.
In inherent research of development, Transactional Analysis brings complementary solutions toensure dynamism, cooperation, understanding and efficiency.
Learn how to better know your resources
Clarify the axes of knowledge and understanding of others
Activate relevant and efficient transactions
Develop "assertive" communication for expected results
Access to motivation increased by the support of expectations
Target audienceManagers or anyone brought to hold a management role in the future.
PrerequisitePast, current or future management experience.
ContentsSelf-diagnosis beforehand in order to assess your position and define your priorities
Express the different aspects of your personality with the "Ego-states"
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Understanding the ego-states model
Use them in order to adapt to the various situations of communication
Practice
Self-diagnosis and feedback on individual egograms
Develop positive "Transactions"
Identify the different modes of interpersonal relationships
Build successful relationships
Practice
Practical exercises and role-plays framed in subgroups
Enhance your interlocutors in an appropriate manner: "signs of recognition"
Acknowledge your interlocutors in a positive way
Criticize in a constructive way
Practice
Practical exercise "provide signs of recognition"
Discover your "emotional intelligence"
Identify the effective feelings
Manage emotions, sources of tensions and conflicts
Turn them into positive energy
Practice
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Presentation and application exercise of DESC in pairs
Develop win-win relationships with others: "the positions of life"
Understand how your perception of yourself and others affects relationships
Work in group in an effective way
Practice
Self-diagnosis of life positions
Implement a dynamic of success in relationships: "the contract"
Set realistic and acceptable objectives in your professional environment
Practice
Individual assessment and development of goal strategy
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Soft-skills trainings Management Team management
Rock your performance appraisals 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsClarify the issues at stake and how the annual interview will unfold.
Involve employees to make the annual interview a privileged and motivating moment.
Conduct the interview with tact and efficiency.
Provide recognition, quality feedback and positive criticism to make progress.
Set goals that make sense and motivate.
Target audienceManagers, team leaders wishing to optimise the key appointment that is the annual interview.
PrerequisitePerform a managerial function and be in a current or future position to conduct annual interviewswith your employees.
ContentsIntroduction
The annual interview: a key appointment... in addition to an ongoing dialogue throughout theyear!
What the interview is not: a simple evaluation!
3 phases to be treated: preparation, conduct and follow-up of the interview
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Conduct of the interview: assessment of the past year, preparation for the coming year, trainingplan...
Facilitating materials
Preparing to optimise this special moment
The elements to be prepared by the person in charge
The importance of facts and concrete examples. Difference between fact, feeling, opinion andjudgment
Pre-maintenance planning and communication
Preparation by the employee: essential!
Conduct the interview with tact and efficiency
Adopt an attitude that generates confidence and motivation
Balancing speaking time
Develop listening skills
Encourage the active participation of the employee: “doing together”
Appreciate the results and skills
Put them in a more general context to bring meaning to the work
Recognise the effort and the person as such
Congratulate, thank, value... without flattering! The 5 qualities of the positive stroke
Provide constructive criticism to move forward; involve the person in the action plan
Welcome and respond appropriately to criticism
Set objectives that clarify, provide a framework, make sense and motivate (SMART)
Conclude maintenance and follow-up during the year
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Soft-skills trainings Management Team management
Use recognition to enhance motivation 1 Day Quotation available on demand
DETAILS
GoalsTo better understand the mechanisms of motivation and recognition
Highlight the link between motivation and recognition
Discover the different forms of recognition
Provide authentic, personalised and lasting recognition to motivate your team
Target audienceTeam leaders
PrerequisiteNone
ContentsMotivation: essential and often intangible
Define motivation and identify its components
Motivation issues and the effects of demotivation
Identify the elements on which the manager can act to motivate his team
Know your employees well and identify their needs
Articulating individual and collective motivation
Identify your own motivational profile
The recognition in question
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What is recognition?
Evolution of the concept of recognition at work
What are the expectations for recognition at work?
Typology of recognition
Relationship to motivation
Recognise and motivate employees
Recognise your employees in every one of their dimensions: existential, results, skills/way ofdoing and efforts provided
Advantages and disadvantages of different types of recognition: conditional or unconditional,positive or constructive
Explore possible avenues and actions of recognition
Study the immediate and long-term impact of the various actions
Use feedback as a powerful tool for recognition and motivation
Bringing a positive stroke of quality; the 12 laws of stroke
Provide constructive feedback to help employees progress
The power of recognition in everyday life
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Soft-skills trainings Management Team management
Enhancing techniques to conduct meetings 1 Day Quotation available on demand
DETAILS
GoalsPrepare meetings efficiently
Manage a meeting methodically to meet its objective
Involve all participants to develop the full potential of the group and reach tangible results
Handle difficult behaviors and sensitive situations during meetings
Ensure follow up
Target audienceAnyone who conducts meetings or working groups
PrerequisiteNone
Contents
Organise and prepare productive meetings
Preliminary questions; challenge the need for the meeting
What type of meeting will lead to the best result? Set a SMART goal.
Define the agenda
Involve the participants beforehand
Set up the meeting (define the style, timing, resources); TOMATES-tool
Prepare logistics
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Manage the meeting; involve the participants
Successfully start the meeting; define the “rules of engagement”
Manage the timing and the agenda
Involve every participant
Listen, rephrase, summarise: get participants to listen
Handle ideas and propositions; enhance productivity and group work; make decisions
Control communication; handle difficult situations: individual or collective disturbances,digressions
Close the meeting and follow up
Respect the length of the meeting
Close the meeting: define a what-to-do list and a who-does-what list
Write a report (or have it written)
Follow up on the actions
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Soft-skills trainings Management Team management
Team leaders: Welcome to the Adventure! 2 Days 900€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThrough a workshop typed training and a different and playful activity that is the Escape Hunt:
Better apprehend the role of team leader and position yourself as such
Develop leadership and management skills
Effectively endorse the main managerial responsibilities
Target audienceToday's and future team leaders
PrerequisiteNone
ContentsBe aware that this workshop typed training requires a participant number between 4 and 10.
Day 1 Morning
Escape Hunt activity (2 hours)
Meeting point: Escape Hunt, 2 Place de Paris L-2314 Luxembourg
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Welcome and explanation of the rules of the game
« Escape Hunt » game in teams of 5. Duration: 1 hour
Coffee break at Escape Hunt
Route to Key Job, 65 avenue de la Gare L-1611 Luxembourg
Note: The team or teams will be "observed" by the consultant via the Escape Hunt control screen.This practice will allow to make a factual rendition of the course of the games and the behavior ofeach team, of each within its team. If necessary, indices can be made in a fair way to both teams.
Debriefing of the Escape Hunt activity (1.5 hours)
Feedback from participants: Collective (team) and individual experience
What different visions are there of the same reality? Compatibilities to solve the investigation?
What actions? Which behavior? Which feelings?
Contributions from the consultant to draw parallels; link to leadership styles
Links to the reality of the field and one’s role as team leader. How to transpose, use thisexperience in one’s daily manager?
Day 1 afternoon and day 2: 4 Training Workshops with:
Exchanges, sharing of practical experiences and practices
Facilitation and input of tools and materials by the consultant
Elements addressed in connection with the experience of the morning of day 1
Workshop 1: The role of team leader (1.5 hours)
Key role and skills of the team leader
Both "Manager", "Leader" and quite often "Expert"
Balance of these three hats on a daily basis
Legitimacy and managerial exemplary
Workshop 2: Adapting your management style to your team (1.5 hours)
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Identifying the level of autonomy of one’s employees (skills– motivation mix)
Reminder of the 4 main management styles
Adapting your style to the amount of autonomy of the person (situational leadership), to thesituation
Discover one’s preferred management style
Workshop 3: Delegate effectively to make aware of responsibilities (3.5 hours)
Prepare delegation well; transform a task into a “mission”
Communicating your delegation in an efficient and motivating way
Ensure quality monitoring, care for reporting
Straighten out errors in a way that is constructive
Workshop 4: Motivating employees (3.5 hours)
Identify the elements on which the manager can act to motivate his team
Create favorable conditions to motivate employees; articulate individual and collectivemotivation
Act concretely: depending on the interest and needs of the group of participants, 2-3 tools will bedeveloped (SMART goals, positive quality feedback, cropping maintenance to make progress,active listening...)
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Soft-skills trainings Management Team management
Managez avec bienveillance 2 Days 780€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsPrendre en compte les considérations individuelles dans la mise en œuvre de projets collectifs
Faire de la bienveillance un levier d’efficience et de qualité
Obtenir la satisfaction individuelle et collective au travail
Target audienceToutes personnes ayant des responsabilités managériales
ContentsLa bienveillance : droits et devoirs
Définir la bienveillance
Encourager la quête d’estime, de confiance et de légitimité
Sensibiliser au sens donné à l’action : source de motivation et d’engagement
Intégrer et articuler les exigences individuelles et collectives
Admettre le principe de la gratitude différée
Les qualités du manager bienveillant
Maîtriser notre rapport au temps : de l’instant au « plus tard »
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Savoir écouter pour agir : la communication verbale et non-verbale
Développer son empathie et choisir d’être reconnaissant
Reconnaître ses erreurs et pouvoir « dire non »
Communiquer ses encouragements pour mieux valoriser
Considérer le changement comme source d’équilibre
Les bonnes pratiques
Placer le collaborateur « au centre » de l’entreprise
Optimiser l’apport des différentes générations
Mettre les cerveaux « en équipe »
Veiller au bien-être des individus au sein d’un groupe
Préserver et défendre l’équipe
Renforcer les facteurs de résilience
Développer la coopération et favoriser l’équité
Manager les acteurs et leurs comportements face aux changements
Mise en œuvre au quotidien
Les étapes de la mise en œuvre
Les indicateurs clefs
Les outils de mesure et de suivi
Les actions managériales correctives
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Soft-skills trainings Management Project / change management
Increase your business' agility with the BusinessModel Canvas 2 Days Quotation available on demand
DETAILS
GoalsUse the methodology used by the largest enterprises and organisations in the world to conceive,test and construct business models and value propositions.
Add structure and a goal to your development in order to respond in the best possible way andwith a real value proposition to the needs of the market
This training is an excellent option if you try to stay competitive or if you simply want to improve theprocesses in your organisation using a simple and visual model: The Business Model Canvas.
Target audiencePeople in charge of projects and development
PrerequisiteNone
ContentsDefinition of the BMC
Presentation of the new generation Business Model Canvas by Alexander Osterwalder
Evolve your strategy using the tool
When to apply the BMC; during conception, start up or maintenance
A good Business Model starts with a valid value proposition, taking into account the real needs of
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the customers
The toolbox to create and develop your BMC
Deconstruction of the tool and identification of the 9 separate blocs:
Value proposition
Market segments
Distribution channels and customer relations (marketing)
Key activities
Key partners
Key resources
Cost and revenue flows
Identify the needs of the customers
The user paths
To construct a value proposition
Agile management of the Business Model Canvas
Use of the BMC to activate teamwork, to prioritise and to start planning action
Identify the weaknesses of a project in order to find solutions; apply a SWOT analysis on allseparate blocs and find solutions using ideation technics
Practice
Real world examples in different market segments (BtB, BtC, industry, services)
Individual practice: creation of a BMC for one’s specific situation
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Soft-skills trainings Management Project / change management
Boost your innovation creativity 2 Days Quotation available on demand
DETAILS
GoalsIdentify the perimeter of change and involved actors
State the phases of change from announcement to assessment
Understand resistance to change and be able to channel it
Know how to communicate a strategy for change and the associated action plan
Involve actors with participatory and collective intelligence tools
Identify and minimize potential risks
Prepare an action plan to drive change effectively
Build the tool box for the person who has to lead change
Implement a collective dynamic
Target audienceAnyone facing change, currently or in future.
PrerequisiteNone
ContentsIntroduction to change
The context of change: perimeter, teams and partners
Typology of changes (factors, levels)
How managers must act during in this period of change
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How each one perceives oneself in the change he / she foresees
Set the change criteria grid (information, temporality)
Identify the different stages in change
Clarification of change: break down of the project using the mind-mapping technique. Focus on apractical case of change related to participants (Why the change? Human, environmental andorganisational stakes).
Teams: how to involve the actors in change
Humans at change: reactions at different stages
Actors’ cartography
Milestones
State the vision of change with the different actors
Share the goal to be achieved
State the change action plan on a collaborative basis
Change “hopscotch”: free expression with a collaborative tool
Share the vision of change collectively (Disney method)
« Creative Problem Solving »: a reflexion technique to find solutions in a collaborative way, facingobstacles and blockage
Risk management tools: leading change
Meeting facilitation techniques to prevent and manage conflicts: involve actors in thinkingprocess and solutions finding
Roles in the team: combining individual objectives in change
Segmented risk analysis grid leading to a global change management strategy
Communication in change
Taking into account all specific needs when communicating
Relevant communication plan
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Soft-skills trainings Management Project / change management
The creative process applied to projectmanagement 2 Days Quotation available on demand
DETAILS
GoalsUnderstand the creative process and see why and how it can be used in project management
Learn how to use simple techniques to bring more human aspects and efficiency into yourprojects
Discover and experience a range of participatory tools
Build a team around a joint sequenced project
Bring more innovation into projects through the development of collective intelligence
Target audienceNovice project managers.
Any person involved in a project. Line managers or supervisors in charge of project management,willing to improve their project-team organisation proficiency.
PrerequisiteNone
ContentsIntroduction to project management methods
What is a project?
What is project management?
The project manager and his / her team
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The triple constraint: cost, deadlines, quality
Break a project down with the Mind Mapping technique
Start the project by involving all the actors
Identify stakeholders, analyze and define needs, clearly identify objectives in line with the overallstrategy
Involve all stakeholders right from the thinking stage with the creativity techniques
Write specifications and a project sheet
Follow the launch process of project
Environment and organization of the project
Identify the project environment and its impact on the organization of thecompany (transversality)
Build the team, organize and lead team members from conception to the end of the project
Boost the team and the life of the team with participatory tools
Scheduling the project
The content of the project in action: groups of tasks and retro planning
Finalize the project plan (resources, charges and calendar)
Share the action around the project
Boosting the project with participatory action of the project team
Organize and boost meetings
Involve all stakeholders into the management of the project (co-building tools)
Closing the Project
When is the project finished?
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Effectively closing a project (administratively and legally)
The end of project with the actors: assessment, thanks...
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Soft-skills trainings Management Project / change management
The fundamentals of Project Management - Level 2(PMI®) 3 Days 1455€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsLearn how to use deliverables to develop a graph (network, diagram) of tasks.
Evaluate the duration of the project using the PERT and background approaches.
Identify, evaluate and rank required resources.
Learn how to estimate costs and time using different estimation techniques.
Develop a cost (budget) and deadline (schedule) framework that respects the constraints.
Plan a budget for risks, hazards and changes.
Use project history to forecast actual project costs.
Control modifications and close the project.
Target audienceThis training is intended for project managers or managers, team members and any person in thecompany concerned with mastering both dimensions of the business world and having a few yearsof experience.
PrerequisiteHaving followed the training “The Basics of Project Management (level 1)”
ContentsEssential theoretical knowledge
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Project Life Cycle reminders
Reminder of the triple constraint costs - time - content
Planning tools
Review of project needs
Deliverables - project breakdown structure (SDP - WBS)
The challenges of cost and time control
Estimating the needs
Use estimates to manage costs and deadlines
The basic rules for a good estimate
Precision levels and types of estimates: global, top-down, bottom-up, order of magnitude,reference budget, ex-post
Six estimation methods
Identify the costs that can be controlled by the project team and those that are less so
Plan and dimension correctly one (or more) envelope(s) for risks and hazards
The advantages of using a project office
When time is of essence
When costs are paramount
Time limitations
Network diagram (graph) with sequencing
Validation of deadlines and calendar
Sequencing methods: arrow diagram, history method
Determine mandatory, optional, external dependencies and offsets
Choice of sequencing and planning
The critical path(s)
Gantt chart and milestone table
The project's basic repositories
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Establish the reference plan
Calculate, budget and use "envelopes" for risks and hazards
Cost trade-offs, delays, cuts
Use the least cost method
Adjust resource levels
Levelling resources to better control the project
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Soft-skills trainings Management Project / change management
Organize your ideas and projects with MindMapping 1 Day Quotation available on demand
DETAILS
GoalsPromote one’s personal or professional projects with a dynamic mind map presentation
The mind map improves the project presentations effectiveness.
It’s a simple, fun and stimulating tool that enables to explore innovative, creative and offbeatmethods.
Target audienceAnyone willing to structure personal projects differently.
PrerequisiteNone
ContentsFocus on the mind mapping tool
What’s a mind map?
How to use it and why?
Mind mapping in a professional environement
Usefulness of this tool in a professional environment
Make your presentations interactive and dynamic
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Manage one’s schedule
Find ideas
Ease the reflexion
Link information
Structure one’s speech in a meeting
Work out a project with one’s team
Individual and collective practices
Practical application by conception of a mind map of participants individual situation
Implementation of several mind maps in a collaborative manner
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Soft-skills trainings Management Project / change management
Creative problem solving: structure your approachto innovation 2 Days Quotation available on demand
DETAILS
GoalsMaster the key steps of the CPS (Creative Problem-Solving) process
Know how to identify situations where it is possible to apply the CPS approach in daily life
Adjust your facilitator posture to integrate the creative dimension into your coaching
Use, for yourself or in group animation, the basic rules of divergence/convergence operations
Target audienceAnyone in charge of finding creative solutions
PrerequisiteNone
ContentsThe Creative Problem-Solving (CPS) approach, released as Open Source for over 50 years by theCreative Problem-Solving Institute (CPSI), combines problem solving with the power of the creativeprocess.
It applies to a great number of fields by using collective intelligence to go further.
Focus on the CPS approach
The fundamentals of the creative process in relation to the Creative Problem-Solving model
Global vision of the CPS approach: problem solving and creativity
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The divergence/convergence principle
Toolkit to meet the needs of the different stages of Creative Problem-Solving
The three main phases of the CPS and its sub-steps
Clarification of the problem
Ideation
Transform ideas into solutions and initiate action plans
Mix between methodology and practice
Collective and individual practice related to the participants' projects
Experimentation with various creativity tools
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Soft-skills trainings Management Project / change management
Open PM2 Essentials 2 Days 1040€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsOpen PM² is a project management methodology designed by the European Commission.
Its purpose is to enable project teams to manage their projects effectively, and deliver solutions andbenefits to their organisations and stakeholders.
Target audienceThis training is only delivered in English language.
Project Team Members and Project Managers.
PrerequisiteNone
ContentsMain components of the PM² Essentials training course are:
Introduction to Open PM² - what is it? Why was it developed despite the existence of otherproject approaches? why has it become popular?
Projects, Programmes, Portfolios – what are the differences and how do they support inachieving an organisation’s strategic goals.
Project success and failure – causes for each.
Project governance in Open PM².
The Open PM² mindsets – how these bind tools and behaviours.
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The Open PM² Project lifecycle: from Project Initiation to Closure.
The Initiating phase - The Business Case & Project Charter.
The Planning phase – the key processes and tools.
The Executing phase – what needs to be done.
Monitor and Control the project – how to do this effectively and efficiently.
The Closing phase – what constitutes an end of the project.
How to prepare for the Open PM² Essentials exam. You will be provided access to a platformwhere you can take a practice exam.
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Soft-skills trainings Management Project / change management
Design Thinking: launch new user-oriented productsand services 2 Days Quotation available on demand
DETAILS
GoalsTo know and to understand the Design Thinking method and its techniques
To understand the importance of the customer in the process
To put into practice the Design Thinking method, related to its goals
Target audienceMarketeers, project marketing managers, responsible for innovation, project managers
PrerequisiteNone
ContentsAs a result of this training, you will be able to integrate the Design Thinking method in yourinnovation projects.
Focus on the method
What is Design Thinking?
Approach and functions
The phases in the process (immersion, point out the issues, ideation, proto-typing and test)
The place of the user in the process and his role
Integrate the approach in the structure and have it accepted
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The toolbox of Design Thinking
The observation and immersion phase
Several creative ideation methods to find new ideas
The user route
Empathy card and persona
Storyboard
Proto-typing
Individual and group exercise
Group exercise: apply the Design Thinking method on a case.
Focus on the case of each participant
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Soft-skills trainings Management Project / change management
Creative and participative processes' basics 2 Days 1000€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsUnderstanding the creative process: phases and rules
Apply the process in order to resolve all issues by involving your human capital and that of yourpartners
Quickly find solutions on your own or with others to respond to urgent needs (valorisation of aproject, add more innovation to a proposed product or service in line with the customer’s vision,making your team feel involved and listened to…)
Target audienceAnyone wanting to deploy the creative process in order to come up with new ideas, alone or in ateam, in line with your specific issues (manager, project manager, director, assistant…)
PrerequisiteNone
ContentsTo develop your creative potential, what does it mean? Explanation of thecreative process
Definition of creativity: the pioneers of creativity
The three phases of the creative process
How to stimulate creativity; different techniques in practice
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The creative climate, attitudes, which tool to use for which action?
Experimenting with the process
Transforming good ideas into innovating actions (organisation, service, product aligned with thethree phases)
Convergence and divergence in practice
Discovering Creative Problem Solving (CPS) in action
Exploring a palette of creative tools, adapted to each stage
Clarify the issues and target the creative challenge
Boost the production of ideas
Transform your ideas to make them stronger
Select your best ideas and turn them into a plan of action
Facilitator’s posture and environment
Facilitator’s posture
Refractory reframing
Bring transversality in your creative actions
Create an operational action plan at your work environment
Projection into your own creative animation
Identify the best method and anticipate it being put in place
Using the necessary toolbox
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Soft-skills trainings Management Project / change management
The fundamentals of Project Management - Level 1(PMI®) 3 Days 1455€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo understand the basic methods of project management
To learn how to use simple and efficient techniques to manage your projects during theircomplete life cycle
To learn how to clearly define goals, to transform a contract into deliverables
Target audienceThis training is intended for project managers or managers, team members and any person in thecompany concerned with mastering both dimensions of the business world and having a few yearsof experience.
PrerequisiteNone
ContentsIntroduction to the methods of Project Management
What is a project?
What is project management
The triple constraint “cost-time-quality” (content). The life cycle of a project
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Starting up a project
Identify the concerned parties, analyse and define the needs, define the goals
Write a specification
Choose the projects (selection methods and criteria). Give life to the project (charter)
Launch the project (charter)
Environment and organisation of the project
Identify the environment, impact by the organisation of the company
The project office
Define the team. Organise the team (structure) and the resources of the team
Dynamics and life cycle of the team (motivations, conflicts). Authority and responsibilities of theproject manager
Communication and documentation of the project
Matrix of responsibilities
Keep people informed: plan communication, set up meetings
Plan the project documentation
Create a project plan taking into account organisational constraints regarding cost, time andquality
Set up an efficient organisation and team
Plan the project
The content of the project: structure and deliverables
Using the method of predecessors and successors. Create a graph (diagram, network) of theproject (PERT)
Optimise the schedule (critical path and margins). Estimate costs, time, duration, resources
Assess the risks. There is no project without risk. Establish a basic reference frame
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Finalise the project plan (resources, workload and schedule)
What we haven't addressed: risk management, contracts, etc.
Implement the project (Plan-Do-Check)
Obtain resources on time. Authorize work
Carry out the work
Check progress (earned value)
Project adaptation (managing changes)
Why do I have to manage changes?
How to manage changes; procedures, approvals etc.
Document and pass on changes (variants)
Closing the project
When is a project completed? Check the content of the project?
Close a project "administratively" and "legally". Dissolve the project team
The end of the project: transmission, review, audit, ...
Feedback and best practices
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Soft-skills trainings Management Project / change management
Change management: what you need to know 1 Day Quotation available on demand
DETAILS
GoalsWelcome the change
Be the driving force of change
Identify and eliminate brakes on change
Target audienceFor all, especially anyone who has to better understand, drive the change or just needs to face thechange.
PrerequisiteNone
ContentsIntroduction to change
Change: the essential convergence of divergent points of view
The concepts of project, progress and innovation
Transformation objective
Change mechanisms and phenomena
The change: a technical, marketing, commercial and managerial opportunity
Change diagnosis and strategy
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The change capabilities of an organisation
Prior diagnosis to the implementation of a change strategy
Strategic goals of change
Impact on the company and its staff
The change as a learning company factor
Actors and behaviors when faced with change
Change as a source of balance
Allow the change
Determine and optimise conditions for co-workers implication
Overcome resistance to change
Promote the advent of a change will and acceptation of a common goal
Manage the change
Initiate and plan
Support and lead
Supervise and evaluate
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Soft-skills trainings Management Project / change management
Agile PM2 Essentials 2 Days 1040€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis two-day Agile Project Management workshop is designed to help participants understand howthey can incorporate agile practices into their projects, based on the Agile PM² Model. The Agileapproach embraces change and provides mechanisms which allow project teams to better deal withuncertainty and deliver projects in an iterative and incremental way.
Target audienceThis training is only delivered in English language.
Project Team Members and Project Managers.
PrerequisiteOpen PM2 Essentials
ContentsMain components of the Agile PM² Essentials training course are:
Overview of the PM² Methodology.
The Agile PM² Model.
The Agile PM² Roles & Responsibilities.
High performance Agile teams.
Agile Planning.
The Scrum method and core Agile tools and practices:
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Iteration and release planning
Team coordination and daily stand-ups
Work estimation and prioritization
Iteration reviews and retrospectivesv
Progress tracking and reporting
Implement Agile approaches in your organization.
Agile PM² tips and tricks.
How to prepare for the Open PM² Advanced Exam. You will be provided access to a platformwhere you can take a practice exam.
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Soft-skills trainings Management Project / change management
Open PM2 Advanced 2 Days 1270€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThe Open PM² Advanced course is designed to enhance the participants’ knowledge with respect toPM² Methodology and address in more depth the subject matter areas covered in the PM²Essentials course.
The course is completely consistent with the Open-PM² Guide (version 1) and templates. Havingcompleted this seminar, participants will acquire more in depth knowledge in PM² in areas such as –Stakeholders and Requirements Management, Risk Management, Issues Management, IssuesManagement, Project Control and Communications Management.
Target audienceThis training is only delivered in English language.
Project Team Members and Project Managers.
PrerequisitePM² Essentials
ContentsMain components of the Open PM² Advanced course are:
Review of key topics covered in the Open PM² Essentials course
Stakeholder Management – identification, analysis, requirements and expectations management,using the PM² Stakeholder Matrix.
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Requirements – using the PM² Requirements Management Plan, requirements identification,analysis and prioritisation, mapping the requirements to the outputs of the project.
Risk – the PM² Risk Management Plan, Risk identification, qualitative and quantitative analysis ofrisks, risk response planning, using the PM² Risk Log template.
Resolving project issues – using the PM² Issue Management Plan, tools and techniques for issueanalysis, using the PM² Issue Log.
The Open PM² Transition and Business Implementation plans.
How to prepare for the Open PM² Advanced Exam. You will be provided access to a platformwhere you can take a practice exam.
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Développement professionnel et personnel
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Soft-skills trainings Développement professionnel et personnel
Working efficiently from home 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual coaching aims to:
Discover and implement tools to boost your efficiency and results in a telework or isolated worksituation.
Target audienceAnyone wishing to improve their efficiency in a teleworking situation.
PrerequisiteNone
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
Managing time and priorities while teleworking
Using the WOOP method to avoid procrastination
Remaining focused on tasks
Managing interruptions
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Soft-skills trainings Développement professionnel et personnel
Managing Anxiety, Stress and Emotions in time ofconfinement 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual training aims to:
Obtain pragmatic support in the management of anxiety induced by containment and the currentsanitary and economic crisis.
Discover and put into practice simple positive psychology tools to better manage stress andemotions in this particular setting.
Target audienceAnyone experiencing high levels of anxiety and / or encountering significant difficulties inovercoming their stress, managing their strong emotions, in relation to containment and thecoronavirus-related context.
PrerequisiteNone
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
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Identifying anxiety-related situations and freeing oneself from them
Discovering simple and effective tools to reduce stress and better manage daily life (working fromhome, family life, isolation, etc.).
Making your emotions a source of positive and mobilising energy
Reacting more serenely to emotions and stress of those around you
Etc.
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Soft-skills trainings Développement professionnel et personnel Career growth
Assist your manager: beyond the obvious 1 Day Quotation available on demand
DETAILS
GoalsFind one’s place within the company
Identify relationships issues
Be able to take part in the overriding interests of the organisation
Target audienceManagers’ assistants or executive’s assistants, willing to improve their effectiveness, to have a newapproach of their position, and to bring greater added value.
PrerequisiteNone
ContentsBusiness and human stakes
She/He, Me, Us
Values, personality, professionalism
Emotions: identification and management
Comprehension: something that can be improved
Overriding interest: close collaboration is beneficial
Collaborate with managers
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Create and maintain relations with managers
Pinpoint expectations and implement the appropriate response
Report in context
Understand political dimension of relationships to better interact
Promote groups cohesion
Ensure favorable work environment conditions
Lead collaborative work
Drive a meeting
Provide linkage between managers and work environment (internal/external)
Build, activate and maintain relations network (internal/external).
Welcome and train newcomers
Oral and written communication (internal/external)
Ensure confidentiality
Be involved in the information system security.
Manage information
Search information
Organise and guarantee information watch
Coordinate the circulation of information
Create and turn an administrative document into a template
Produce a documentary record, an accounting record, a press review
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Soft-skills trainings Développement professionnel et personnel Career growth
Train the trainer 2 Days Quotation available on demand
DETAILS
GoalsUnderstand learning mechanisms and their impact on choosing learnings methods
Be proficient in communication techniques, when handling a group of people
Learn how to build a training session from scratch
Learn how to facilitate a training session to reach the objectives
Target audienceAnyone in a position to train or hand over knowledge, expertise within the company and beyond
PrerequisiteNone
ContentsTrainer’s responsibility
Training in the company
Challenge, impact and relevance of the training
Training and motivation
Trainer’s duties and responsibilities
Preparing the training session
Training organisation
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Training theme and content
Identify the prerequisites (company and participants)
Definition of educational objectives and the different pedagogic methods (knowledge, expertise,soft-skills)
Pedagogical progression
Speech handling
Beginning the training session
Managing training time
The chronology to follow for the different topics
Which methods to involve people? Which communication frame to set up?
Assessment of training session
Facilitate the training session
Trainer’s role and behavior
Verbal and non-verbal communication (articulation, speech rate, gesture and motion…).
Introduction to directiveness and non-directiveness rules when talking: how to have the goodbalance
Facilitating styles’ typology
Group management
Rules for living and group life peculiarities, handling of speeches and troublesome participants
The different participant profiles
Teaching aid
Educational illustrations to better spread the message
Teaching aids: which tool to use, when, how to make the most of it?
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Soft-skills trainings Développement professionnel et personnel Career growth
Anticipate and manage conflicts 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsIdentify and understand your preferred way of resolving conflicts
Understand conflicts and turn them into opportunities.
Train yourself in using tools of assertiveness to find the best possible outcome for both parties.
Avoid conflicts on a daily basis.
Target audienceAnyone willing to improve his skills in preventing and handling conflicts
PrerequisiteNone
ContentsConflicts; an overview
Definition of a conflict; types and sources of conflict
Conflict or opportunity?
Anticipate conflicts; 3 levels of prevention
Conflict resolution, methods and behaviours
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First reactions and resolving methods; corresponding behaviours and viewpoints
Advantages and disadvantages of the different methods and behaviours
An effective method to resolve a conflict and come to a win-win solution
Manage a conflict with the assertiveness tools; practice
Understand the conflict; take a step backwards; transform the conflict into an opportunity; set anobjective (what do we want)
Adopt the appropriate behaviour and use the assertiveness tools: DESC method, self-affirminglanguage, coherence between verbal and non-verbal communication
Synthesis: 20 key points for the best conflict management
After the conflict: follow up on the adopted solution; adjust when needed
Avoid conflicts on a daily basis
Watch over the quality of communication
Dare to say things
Use management tools
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Boost your efficiency at work 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsIdentify the factors of inefficiency at work
Improve your time and priorities management
Boost your efficiency thanks to a better management of your interlocutors and yourself
Target audienceAnyone willing to improve their work efficiency, as well as their time and priorities management.
PrerequisiteBefore the training, participants are invited to fill in their current agenda and identify the list of theirdaily and one-off tasks
Contents
Introduction
Assess your work efficiency
Identify inefficiency factors
Better time management
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Main time laws of and impacts
Implementation:
Setting ambitious and at the same time, reasonable deadlines
Schedule time more efficiently
Anticipate contingencies
Start with the essentials; manage "stones and pebbles"
Allow breaks
Take advantage of "downtime"
Better organize and manage your activities
Identify the different types of tasks and the proper way to manage them
Put into practice: current agenda
Assess and challenge the urgency and importance of each task
Prioritize activities according to their urgency and importance (EISENHOWER matrix)
Use the 4Ds rule and the Getting Things Done method to boost your effectiveness
Put into practice: ideal agenda
Interlocutors management
Manage interruptions
Say no
Delegate
Put yourself in conditions for success
Tackle procrastination
Use energy boosters
Recharge your batteries
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Boost your performance while respecting yourpersonal motivations 2 Days Quotation available on demand
DETAILS
GoalsIdentify your mode of operation and adjust the way you communicate
Learn to understand and satisfy your own personal needs and motivation
Identify and prevent sources of stress and blockage
Learn to act in conscience; adapt to your context, be agile
Target audienceAnyone wishing to optimize his / her performance in his current context, while respecting his / hermotivations and personal needs.
PrerequisiteNone
ContentsDAY 1: How do I work?
My preferences (structural)
The structure of my personality
My way of perception
My preferred communication channel
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My personal motivations, sources of energy
My behaviours under stress (masks)
My stress sequences and associated behaviours
My failure scenarios
My areas of attention (problematic and existential question)
DAY 2: How am I doing?
My context (conjunctural)
The pressures and demands of my environment
The influences of the system on my actions
Systemic model
Behaviour (Acting) and Personality (Being)
My ability to adapt: act in conscience
Optimize my performance (being agile)
Personal action plan, considering:
My context (constraints and pressures)
My preferences (personal motivations)
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Time management with Outlook 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsManage your time and priorities in an effective way by learning the basics of time and prioritiesmanagement and by applying them to your calendar and task list.
Learn when to use the calendar or the Outlook tasks.
Use the advanced features of Outlook to improve your work efficiency and become moresystematic.
PrerequisiteBasic knowledge of Outlook.
ContentsIntroduction
Definition of time
Benefits of effective time management (based on your work context, what will it bring you?)
Analyze your schedule
Diagnose your behavior towards time
Evaluate your use of time
Study the causes of time loss
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Say No to better manage your time
Time thieves
Learn about the main external time thieves
Manage telephone calls, emails, visitors….
Do not let your emails direct your days
Prevent interruptions
Defining priorities
Understand priorities
Define priority levels for your Outlook tasks (important and/or urgent)
Using Outlook to manage your priorities
Define professional targets
Define private targets
Use Outlook to define your tasks and assign priorities
Automate the assignment of priorities
Using the calendar or the task list
Setting the calendar and task list views for a more effective use
What should you plan in your calendar?
What should you put in your task list?
How to finish your day with an updated task list?
Learn how to delegate
Delegating tasks
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Using Outlook contacts to manage tasks and track delegated tasks
Creating and managing categories
Using categories across all Outlook items
Modifying the color of appointments depending on their categories
Using rules to assign categories
Grouping your view by categories
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Creative problem solving: structure your approachto innovation. 2 Days Quotation available on demand
DETAILS
GoalsMaster the key steps of the CPS (Creative Problem-Solving) process
Know how to identify situations where it is possible to apply the CPS approach in daily life
Adjust your facilitator posture to integrate the creative dimension into your coaching
Use, for yourself or in group animation, the basic rules of divergence/convergence operations
Target audienceAnyone in charge of finding creative solutions
PrerequisiteNone
ContentsThe Creative Problem-Solving (CPS) approach, released as Open Source for over 50 years by theCreative Problem-Solving Institute (CPSI), combines problem solving with the power of the creativeprocess.
It applies to a great number of fields by using collective intelligence to go further.
Focus on the CPS approach
The fundamentals of the creative process in relation to the Creative Problem-Solving model
Global vision of the CPS approach: problem solving and creativity
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The divergence/convergence principle
Toolkit to meet the needs of the different stages of Creative Problem-Solving
The three main phases of the CPS and its sub-steps
Clarification of the problem
Ideation
Transform ideas into solutions and initiate action plans
Mix between methodology and practice
Collective and individual practice related to the participants' projects
Experimentation with various creativity tools
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Boost your innovation creativity. 2 Days Quotation available on demand
DETAILS
GoalsIdentify the perimeter of change and involved actors
State the phases of change from announcement to assessment
Understand resistance to change and be able to channel it
Know how to communicate a strategy for change and the associated action plan
Involve actors with participatory and collective intelligence tools
Identify and minimize potential risks
Prepare an action plan to drive change effectively
Build the tool box for the person who has to lead change
Implement a collective dynamic
Target audienceAnyone facing change, currently or in future.
PrerequisiteNone
ContentsIntroduction to change
The context of change: perimeter, teams and partners
Typology of changes (factors, levels)
How managers must act during in this period of change
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How each one perceives oneself in the change he / she foresees
Set the change criteria grid (information, temporality)
Identify the different stages in change
Clarification of change: break down of the project using the mind-mapping technique. Focus on apractical case of change related to participants (Why the change? Human, environmental andorganisational stakes).
Teams: how to involve the actors in change
Humans at change: reactions at different stages
Actors’ cartography
Milestones
State the vision of change with the different actors
Share the goal to be achieved
State the change action plan on a collaborative basis
Change “hopscotch”: free expression with a collaborative tool
Share the vision of change collectively (Disney method)
« Creative Problem Solving »: a reflexion technique to find solutions in a collaborative way, facingobstacles and blockage
Risk management tools: leading change
Meeting facilitation techniques to prevent and manage conflicts: involve actors in thinkingprocess and solutions finding
Roles in the team: combining individual objectives in change
Segmented risk analysis grid leading to a global change management strategy
Communication in change
Taking into account all specific needs when communicating
Relevant communication plan
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Organize your ideas and projects with MindMapping. 1 Day Quotation available on demand
DETAILS
GoalsPromote one’s personal or professional projects with a dynamic presentation as a mind map.
The mind map improve the project presentation effectiveness.
It’s a simple, fun and stimulating tool that enables to explore innovative, creative and offbeatmethods.
Target audienceAnyone willing to differently structure personal projects.
PrerequisiteNone
ContentsFocus on the mind mapping tool
What’s the mind map?
How to use it and why?
Mind mapping in a professional environement
Usefulness of this tool in a professional environment.
Make your presentations interactive and dynamic.
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Manage one’s schedule.
Find ideas.
Ease the reflexion.
Link information.
Structure one’s speech in a meeting.
Work out a project with one’s team.
Individual and collective practices
Practical application by conception of a mind map of participants individual situation.
Implementation of several mind maps in a collaborative manner.
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Soft-skills trainings Développement professionnel et personnel Work efficiency
The keys to decision-making. 1 Day Quotation available on demand
DETAILS
GoalsIdentify the ins and outs of decision-making.
Discover the main principles.
Experiment most common decision-making techniques.
Make optimal group decisions by using the contributions of each one.
Target audienceManagers. Anyone willing to improve own decision-making techniques.
PrerequisiteNone
ContentsIntroduction to decision-making
What’s a decision? What does decision-making involve?
Characteristics and frequent mistakes of decision maker
Make decisions: individually or in a group?
What can we learn from past experiences?
Principles of decision-making
Ockham’s (Occam’s) razor
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Pareto principle
Parkinson’s law
Importance against urgency
Game theory
The tragedy of commons
Decision-making techniques
Trade-offs analysis
The pair-wise comparison
Force fields analysis
PMI analysis (pros and cons, impacts)
Cost-benefit analysis
The decision tree
Make a group decision
Benefits and complexity of a collective decision
Put oneself in conditions of success
Support; allow everyone to contribute; facilitate and moderate the group
The ladder principle
The DELPHI method
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Soft-skills trainings Développement professionnel et personnel Work efficiency
Virtual teams: the good, the bad and the ugly 0.50 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo exchange with peers on a common current concern.
Rely on collective intelligence to identify good practices and courses of action that can be directlyapplied in the field.
Experiment the Co-Development method during a session led by one or more certified coaches.
Target audienceManagers, team leaders, project managers
PrerequisiteA wish to exchange with peers on real-life situations
ContentsWe live in a digital village where we work with colleagues around the world, getting and sendinginformation quickly, regardless of distance. Technology fosters teamwork in these times ofcontainment and teleworking.
Sometimes it also interferes with it, adding complexity and distance between teammates.
This co-development session invites you to explore "Virtual Teams: the good, the bad and the ugly".It will give you, as a peer-to-peer, the opportunity to :
Reflect on your approach to remote teamwork;
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Recognize the pitfalls of virtual teamwork;
Develop strategies to improve your ability to work in a team; and
The goal: Help your remote team work together to achieve your common goals.
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Managing both stress and emotions 2 Days 780€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsBetter understand stress and emotions; bring meaning to both; pinpoint their mechanisms
Become aware of the link between body, head and heart, to globally take over about own stressand emotions
Learn and practice tools to handle stress and emotions
Heighten emotional openness; express one’s own emotions and find out redeeming role ofemotions
Target audienceAnyone willing to:
Overall prevent stress and better manage it
Relate stress and emotions (emotional stress)
Better understand and manage own emotions, convert them into positive energy
PrerequisiteNone
Contents
Day 1: better understand and manage own stress
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Understand stress
Generalities and definition
The 5 categories of stressors; professional and individual factors; interaction and influence offactors
Biological and psychological stress mechanisms; its 3 stages
4 types of stress symptoms
Stress consequences
Prevent stress, act upon stress
3 levels of prevention
Stress: a matter of perception
link between body, head and heart: physical, mental and emotional aspects
3 ways:
Acknowledge, accept, share own stress (and other’s)
Act on the sources of stress
Reduce own stress
Handle own stress in practice:
Act on the body: healthy lifestyle; wellness and relaxation techniques and practices
Improve one’s mental: organization (planning and priorities); realism, optimism
Manage one’s emotions (day 2).
Know oneself better to better manage one’s stress
Assess own stress and own perceptions: pinpoint potential offset from perception to reality
Acknowledge own stressors and warning signals
Pinpoint progression tracks and draw up an action plan
Day 2: identify, understand and better manage one’s emotions
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Understand and give meaning to your emotions
What is an emotion? Is it the same as a feeling?
Regulatory and restorative role of emotions
Basic emotions and their associated needs
Mechanism of emotions; situation link - thought - emotion - behaviour
Welcome, accept and express emotions
Avoid the “stamp collection”!
Express the good emotion to get the answer to your needs
Express your emotions in “I messages”
Palette of emotions and feelings
Manage your emotions and turn them into positive energy
Use the body and sensory approach
Exploring limiting beliefs (drivers or paradoxical injunctions); every belief, its antidote!
Practicing autosuggestion: building one's own mantra
Discover and implement "alternative thinking"
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Identify, understand and manage your emotionsbetter 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsUnderstand and provide meaning to your emotions
Express your emotions and discover their redeeming role
Discover and practice tools to manage your emotions
Develop your emotional openness
Target audienceAnyone wishing to better understand and manage their emotions and turn them into positiveenergy.
PrerequisiteNone
ContentsUnderstand and give meaning to your emotions
What is an emotion? Is it the same as a feeling?
Regulatory and restorative role of emotions
Basic emotions and their associated needs
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Mechanism of emotions; situation link - thought - emotion - behaviour
Welcome, accept and express emotions
Avoid the “stamp collection”!
Express the good emotion to get the answer to your needs
Express your emotions in “I messages”
Palette of emotions and feelings
Manage your emotions and turn them into positive energy
Use the body and sensory approach
Exploring limiting beliefs (drivers or paradoxical injunctions); every belief, its antidote!
Practicing autosuggestion: building one's own mantra
Discover and implement "alternative thinking"
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Active listening to understand and be understood. 1 Day Quotation available on demand
DETAILS
GoalsDiscover and use the principles of active listening
Evaluate and develop your listening skills
Improve your relational efficiency when communicating one-on-one or in a group
Target audienceAnyone wishing to better understand the others and to improve his/her listening capacity inprofessional relations
PrerequisiteNone
ContentsActive listening and its challenges
The meaning of “active listening”; some ideas by Carl Rogers
Why use active listening? Diagram, funnel and traps of communication
Active listening limiters: sensory filters, representations, sorting information
The different levels of listening
Prepare yourself: setting up the right conditions for high quality listening
Prepare and master the different stages of an interview
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Setting up the ideal conditions for optimal listening
Define and communicate the basic rules
Create a confidential relationship and maintain it
Active listening in practice
Put into practice the principles of active listening: be there for the other, give proof of empathy
Make a difference between fact, opinion, feeling and judgement
Find a balance between listening and taking notes; remain available for the other, show you arelistening
Listen to what is said: verbal communication, use of vocabulary
Observe and listen to what is not being said: paralinguistic and non-verbal elements
Manage your emotions and welcome those of the other
Recognise and avoid the pitfalls of bad listening
Make sure you understood well; reformulate and give feedback; come to aconclusion
Use different types of questioning
Use the right type of reformulation
Ask validation of your understanding of the issue(s)
React and respond
Close positively and follow up
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Transactional Analysis: the ego in all its states! 2 Days Quotation available on demand
DETAILS
GoalsKnow oneself better
Enhance one’s interpersonal relationships
Enhance one’s assets for greater serenity
Take on a new dimension of autonomy
Target audienceAnyone willing to develop and know oneself better.
PrerequisiteNone
Contents
Know yourself better
The EGO states
Characteristics and impact
Develop resources
Clarify “DRIVERS”
Access one’s personal story
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Identify one’s limiting beliefs
Develop one’s permissions
Establish optimum transactions
Understand “OTHERS”.
Clarify interpersonal relationship
Choose the effective and relevant dimension
Capitalize on structuring of one’s time
Explain the notion
Identify the active and accessible ingredients
Give sense to “each minute”
Understand the psychological games
Definition and elements
Interactions and their impact
Action the right levers
Identify the life positions
Set the situation state
Identify and phrase one’s intentions
Operate the settings
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Self-awareness and potential improvement withMBTI 1 Day Quotation available on demand
DETAILS
GoalsAccompanied by a trainer who is an MBTI practitioner and strong in exchanges with the group,everyone will be able, as part of this training-workshop to:
Discover MBTI and understand how this tool works
Know yourself better: discover your individual profile
Better understand how it works
Identify its strengths, these avenues of evolution
Develop your own action plan
Target audienceAnyone who wants to know themselves better and improve their potential.
PrerequisiteEach participant completes the MBTI questionnaire before the course.
ContentsIntroduction
Review of the handing over of the questionnaire
Presentation of MBTI, personality analysis tool
MBTI type validation procedure
Explanation of the concepts of dimension and preference/non-preference
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Ethical precautions
The 4 dimensions and 8 MBTI preferences
My interactions with the outside world, how I recharge my batteries: extraversion (E) -introversion (I)
How I collect information and data I rely on: sensation (S) - intuition (N)
How I make my decisions: thinking (T) - feeling (F)
How I choose to organise myself: judgment (J) - perception (P)
Discovering and validating your profile: a 3-step process
The group of participants discovers, for each dimension and in a playful way, the 2 correspondingpreferences. Each person then begins, through the explanations provided by the trainerpractitioner and exchanges with the group, to recognise a preference.
He/she is then given his/her "apparent" preference, which is the result of the questionnairepassed before the training.
On this basis, he/she validates his/her preference
This approach, repeated for each dimension, allows each person to identify and validate their MBTIprofile, which is a combination of his/her 4 preferences.
Identification of its strengths and paths for development
Each participant receives a detailed MBTI profile report, which includes among others:
The strengths of his/her MBTI type
Elements on how this type is or can be perceived by others
The ways of evolution of this type
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On this basis, the trainee can develop apersonalised action plan with the support of the trainer practitioner. For example, the followingareas can be examined and concrete actions specifically identified.
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Dare to step out of your comfort zone 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis training helps participants gain self-confidence to act more freely in situations perceived asrisky. By the end of this training, they will be able to:
Believe in themselves beyond the limits they have given themselves before
Know and manage the fears that prevented them from acting until then
Take the necessary risks to achieve their goals
Target audienceThe training is for anyone who wants to finally do or say what she / he has not dared until then.
PrerequisiteNone
Contents
Introduction
What you never dared to do
Strengthen self-confidence
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Self-confidence, indispensable basis for a successful life
The three dimensions of self-confidence
The main negative thoughts and difficulties caused by a lack of self-confidence
The power of positive beliefs
Act like a hero
Facing one’s fears
Demystify and define one's fears
Cost of inaction and regrets
The positive consequences of action
Elements of body and mental management of stress
Take risks
Define your comfort zone and the « beyond »
Establish a list of risky situations
Do it in spite of fear
Granting oneself the right to make mistakes
Congratulate oneself on achievements
My goals without fear
Define your goals freely, outside your comfort zone
Establish a realistic plan to achieve them
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
NLP: all your senses in action 2 Days Quotation available on demand
DETAILS
GoalsBetter understand yourself
Optimize your behavior
Develop effective communication
Enable your flexibility
Target audiencePeople who wish to better know and develop themselves
PrerequisiteNone
ContentsNeuro-Linguistic Programming (NLP) in question
NLP presuppositions
Perceptions
Predicates: our 5 senses
The "Objective" strategy
Turn a problem into an objective
Set a specific, positive and operational objective
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Choose your objectives in a long-term perspective
Balance personal values and professional goals
Mobilize your energy: "anchoring of resources"
Choose the internal personal resources tailored to the objectives
Anchor the reflexes to mobilize the required resources
Control your limiting emotions
Eliminate unnecessary stresses
Prepare for success: "visualization"
Imagine your success
Visualize the final result
Get interested in emotions: "calibration"
Observe the interlocutor in a subtle way
Consider her / his feelings
Adapt yourself to other's perceptions: the "vako"
Listen to the preferred representational systems
Communicate with the same registers
Listen in silence
Rephrase to reactivate
Summarize to validate
Ask the right questions with the "metamodel"
Identify the language inaccuracies
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Get the general information clarified
Confront the inconsistencies
Create the right relationship: "synchronization"
Get in touch
Stay in line
Adapt to the other's reference framework
Present your ideas in a smooth way: "reframing"
Turn a negative experience into a positive
Handle objections
Adapt to the other's reference framework
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
How not to take criticism personally 1 Day Quotation available on demand
DETAILS
GoalsThis training help participants to strengthen their mind to be ready to face criticism and offences ina constructive way. After the training they’ll be able to:
Mentally condition themselves and change their frame of mind if needed to better handlecriticism
Have a clear understanding of the criticism they get
Proactively use mental techniques and communication methods to make the most of criticsinstead of suffering them
Target audienceAnyone willing to break free from personal attacks such as critics and insults that one’s couldpossibly daily suffer.
PrerequisiteNone
ContentsIntroduction
Criticism and insults that one’s get
Benefits of stoicism
Mentally strengthen oneself
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Thinking mistakes that lead to overstate criticism
The need to be appreciated: love oneself
To know one’s worth, strengths and weaknesses
Focus on one’s competences: inwardness norm
Understanding what states of mind criticism and insults come from
Judgement rules
The individuation principle: the difference between self and others
Discern what one’s can and cannot control.
Differentiate the message from the messenger
Discern criticism from personal attack
The difference between forgive and forget
Being ahead of criticism to make it one’s own
Take a different standpoint and devise the opposite
Be happy with what happens
Focus attention on criticism and listen to it without judgement
Take the positive from criticism and benefit from negative critics.
Know how to personalize and depersonalize criticism
Handle targeted personal attacks
Leverage brain’s function to break free from insults
Criticism management plan
Set-up a personal plan to handle upcoming criticism and insults
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Manage lie and manipulation 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis training helps participants with a new method to manage lie and manipulation. After thetraining they’ll be able to:
Know better deception practices and the reasons behind such a behaviour
Have a personal approach to take a stand when facing lies
Learn how to protect oneself against manipulation behaviour with proper communicationtechniques.
Learn what to do to expose a liar
Target audienceAnyone wishing to better manage lie and manipulation to which they could be exposed daily.
PrerequisiteNone
Contents
Introduction
Round table of deception situations that participants feel concerned about
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Understand lie
Nature of deception
Influence, lie and manipulation
Why is one’s lying to you and why specifically to you?
How to identify a liar: stereotypes and real clues
Pinpoint one’s own lies and their usefulness or worthlessness
The different types of lies and manipulation methods
Different types of lies: lies of insignificant risk and of high risk
Manipulators’ methods at work: different situations depending on the manipulator’s position,and their impacts on the work environment
Techniques to handle lie and manipulation
Strategies to stay away from manipulators
Protect oneself against manipulation upstream with a assertive behavior
Clarify manipulators’ statements
Experts’ techniques to expose a liar in an interview
Vices and virtues of sincerity
Benefits and limitations of an honest behavior at work
Take a position on lie and sincerity
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Manage pressure at work and prevent the risk ofoccupational depression 2 Days Quotation available on demand
DETAILS
GoalsUnderstand the process of professional burnout: mechanism, types and sources
Identify stress factors, risks and leeway
Make it easier to cope with work related stress, restore balance
Target audienceHR managers: to understand professional burnout syndrome, to identify early warning signs, toprevent risks, to help colleagues in difficult situation.
Managers: to adapt management style, restore balance and engage team members feeling under-pressure.
PrerequisiteNone
Contents
Professional burnout process: forms and mechanism
Visible characteristics: progressive, constant and insidious loss of physical and mental energy,leading to severe exhaustion
Distinctive characteristics: diversity of feelings and behaviours from one person to the next,“good” and “bad” stress
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The modern forms of professional burnout: bore-out and brown-out.
Origins of work related stress: when professional requirements are out of linewith personal operating ways
Motivation (and energy) sources
Failure situations and mechanisms
Search for meaning
Personal issues
Unfit professional environments
Spontaneous abilities
Agility, super-activated and sub-activated
Management (interpersonal skills and interaction modes)
Prevention and action strategies
Two steps approach: (1) identify early warning signs to (2) be able to act
Holistic approach: consider the system as a whole (context)
Risks analyse: identify work exhaustion sources (potential or real)
Action plan: identify leeway, adapt or take actions to influence the environment
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Identify your own stress sequences and preventfailure mechanisms 2 Days Quotation available on demand
DETAILS
GoalsUnderstand how we operate and dysfunction, be able to manage oneself and step out one’snegative dynamics.
Target audienceAnyone willing to optimize stress management by identifying own mechanisms and changing them.
PrerequisiteNone
ContentsPositive dynamic: when our energy is positive…
Access to our spontaneous abilities: effortless available resources
Satisfaction of our specific needs: motivation sources
Respect of our preferences: environment, communication, management, operating mode
Answer to our “existential” question: what makes sense
Negative dynamics: when our energy is negative…
Stress sources (consequences):
Resorting to less available abilities (tiredness)
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Miscommunication (misunderstandings, inefficiencies)
Stress generated by other (contagion)
Dissatisfaction of specific needs and preferences (demotivation)
Personal issues (blockage)
Existential questions (disorientation)
Stress sequences:
1st level: drivers
2nd level: masks
3rd level: depression
Sequential behaviors (visible and foreseeable) under stress:
Level 1: everything will be all right if…
Level 2: failure mechanisms
Level 3: inability to act
Failure positions under stress:
1st stage: self-appreciation if…
2nd stage: high or low self-appreciation
3rd stage: self-depreciation and depreciation of others
Step out the negative dynamic
1st stage: being aware
Identifying our own behaviors under stress: our masks and failure mechanisms
Identify our sources of stress: in our context and/or with others (interactions)
Identify other’s masks
2nd stage: acting
On oneself: unwind, self-motivate, do things differently
On one’s environment: adapt, initiate or request necessary adjustments
On others: take off the masks, communicate, interact effectively
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Improve your assertiveness skills. 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo discover assertiveness and the aspects of assertive behaviour
Working to the best (possible) outcome for both parties
To train using assertiveness tools
Target audienceAnyone wishing to be more assertive avoiding the use of harmful behaviours such as aggression,submission, manipulation or abandonment.
PrerequisiteNone
ContentsAssertiveness: an overview
Definition: being assertive (not being the bullied one) with respect for the other (nor the bully)
Position assertiveness against other behaviour (submission, aggression, manipulation). Link withone’s “position in life” (input from transactional analysis)
Efficiently reach an Ok+ / Ok+ situation
Characteristics and tools of assertiveness
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Stay calm. Fundamentals of non-violent communication
Factualise. The differences between fact, judgement, opinion, feeling
Depersonalise. Do not reduce the other to his behaviour
Be aware of the emotions in play
Listen actively
Look for solutions, put yourself in constructive modus
Imply the other, make him the actor in the situation
Use assertive language
Make sure verbal and non-verbal communication is coherent
Dare to name things
Use the DESC method to formulate criticism or a wish for improvement
Express disagreement, refusal
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Understand and manage your stress better 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsBetter understand what stress is and identify its mechanisms
Be aware of the "body-head-heart" link for global stress management
Improve stress management
This training can be combined with the "Emotions Management" training.
Target audienceAnyone who wants to prevent stress and improve stress management.
PrerequisiteNone
ContentsUnderstanding stress
Overview and definition
The 5 categories of stressors, occupational factors and individual factors, weight and interactionof factors
Biological and psychological mechanisms of stress; its 3 phases
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The 4 types of stress symptoms
The consequences of stress
Preventing stress, act facing stress
The 3 levels of prevention
Stress: a matter of perception!
Body-Head-Heart Connection: Physical, Mental and Emotional Aspects
3 tracks:
Recognise, accept, share your stress (and that of others!)
Acting on sources of stress
Reduce your own stress
Managing stress in practice:
Acting on the body: healthy living; techniques and practices of well-being and relaxation
Improve state of mind: organisation (planning and priorities); realism; optimism
Managing emotions
Know yourself better to manage stress more easily
Assess one's own stress and perceptions, identify possible gaps between perceptions and reality
Recognise your own stressors and warning signs
Identify its avenues of progress and develop an action plan
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Optimise interpersonal skills with processcommunication 2 Days Quotation available on demand
DETAILS
GoalsUnderstand your own way of interacting with others, in order to communicate and interacteffectively.
Target audienceManagers in charge of employees of various profiles and sensibilities; HR managers wishing to meetthe challenge of a diverse workforce; or anyone wishing to function better in a collective with a highdiversity.
PrerequisiteNone
ContentsKnow
Self-awareness: knowing how I work and where my dysfunctions are
Spontaneous abilities
Perception mode and communication channel
Motivations and resources
Stress sequences and failure mechanisms
Consciousness of others: know the OTHER’S operative modes / dysfunctions
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6 different modes of perceiving, communicating and interacting
Shifts and miscommunication
Positions and masks
Taking into account the context and its impact
Take Action
Self-management
Management of emotions, stress, motivations and resources
Develop your interpersonal skills
Relationship management
Recognize your interlocutor and adapt to him/her
Interact effectively with others (in conscience)
Working together and thwarting the mechanisms of failure (conflicts, blockages, breaks ...)
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Dare to say things in constructive mode !. 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsDiscover and put into practice simple tools to say things, make a request or express a refusal
Exploring fear of opposition and its limiting beliefs
Gain confidence, develop your ability to assert yourself
Target audienceAnyone who wishes to assert themselves more and say things with respect for their interlocutorsand, at the same time, without letting themselves be stepped on.
PrerequisiteNone
ContentsDare to say things that are annoying or problematic: why and why not?
Where does the difficulty in opposing come from? Burden of education, past experiences andsocial constraints
Opposing, saying things: benefits and negative consequences
Challenging the fear of displeasing; exploring the limiting beliefs
To show assertiveness: neither bully, nor bullied... and even less rascal!
Expressing a situation, a behaviour... an inconveniency
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DESC method
Using "I": assuming and expressing one’s feelings
Differentiate between fact, opinion, feeling, judgment
Saying what you want rather than what you don't want
Say ‘No’ in 4 steps
Analyse the request
Decide on your answer, depending on the consequences of ‘yes’ and ‘no’ for yourself and others
Expressing your refusal
Propose an alternative
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Say "no" in a constructive manner. 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsIdentify difficulties in saying no
Express a refusal; practice "saying no" with tact and diplomacy
Discover how to progress in your own assertiveness
Target audienceFor all. People wishing to learn to say no, to preserve themselves, to assert themselves more.
PrerequisiteNone
ContentsExplore the difficulties of saying "no"
Why do we have so much trouble expressing a refusal? Weight of education, past experiencesand social constraints
The advantages of “no”, the disadvantages of “yes”; their real and / or imagined consequences
Assess one's own ability to say no
Before expressing a refusal
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Deepen and understand the demand
Analyze the situation: is it possible to say no? And if so, with what consequences possible,positive and negative?
Possible alternatives
Say "no" in practice
Express your refusal: an approach in 3 steps
Communicate one's response with tact and constructively
Some rules to better say no
Assert yourself more
Assertiveness: neither doormat nor hedgehog!
The benefit of daring to say things
Understand and fight against limiting beliefs
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Soft-skills trainings Développement professionnel et personnel Self-knowledge, self-management, managing others
Mieux comprendre et gérer son stress 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsMieux comprendre ce qu’est le stress et identifier ses mécanismes
Être conscient du lien « corps-tête-cœur » pour une prise en charge globale de son stress
Améliorer sa gestion de stress
Cette formation peut être combinée à la formation « Gestion des émotions ».
Target audienceToute personne souhaitant prévenir le stress et en améliorer sa gestion.
PrerequisiteAucun
ContentsComprendre le stress
Généralités et définition
Les 5 catégories de stresseurs ; facteurs professionnels et facteurs individuels ; poids etinteraction des facteurs
Mécanismes biologiques et psychologiques du stress ; ses 3 phases
Les 4 types de symptômes du stress
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Les conséquences du stress
Prévenir le stress ; agir face au stress
Les 3 niveaux de prévention
Le stress : une affaire de perception !
Lien « corps-tête-cœur » : aspects physiques, mentaux et émotionnels
3 pistes :
Reconnaitre, accepter, partager son stress (et celui des autres !)
Agir sur les sources de stress
Diminuer son propre stress
Gérer son stress en pratique :
Agir sur le corps : hygiène de vie ; techniques et pratiques de bien-être et relaxation
Améliorer son mental : organisation (planification et priorités) ; réalisme ; optimisme
Gérer ses émotions
Mieux se connaitre pour gérer son stress plus facilement
Evaluer son propre stress et ses perceptions ; identifier les éventuels décalages entre perceptionset réalité
Reconnaitre ses propres stresseurs et signaux d’alerte
Identifier ses pistes de progression et élaborer un plan d’actions
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Communication
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Soft-skills trainings Communication
Improve your argumentation, persuasion andconvincing skills 1 Day Quotation available on demand
DETAILS
GoalsDefine strengths and weaknesses in one’s argumentation.
Learn how to elaborate a convincing behaviour
Learn how to set-up highly convincing argumentation techniques, suitable to customers’ needs
Target audienceSales representatives. Anyone wishing to improve one’s convincing and argumentation skills.
PrerequisiteNone
Contents
Introduction
Present the usual arguments used to sell one’s product or service
Assess one’s argumentation
Look and sound convincing
Take on comforting and non-threatening behavior and gesture
Use voice to speak in a convincing way
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Be enthusiastic and make the person you are talking to feel emotions
Use silence
Prepare one’s argumentation
Anticipate the main expectations of your customer
Leverage the discovery phase
Use the 6 fundamental principles of persuasiveness
Get ready with the perfect sales pitch to tempt one’s prospective buyer
Effective argumentation techniques
Rhetorical techniques for a convincing argumentation structuration
Set phrases to dismiss, because they enfeeble argumentation
Personalise one’s sales pitch
Use arguments suitable to the different customers purchase drivers (security, convenience,budget…)
Turn product or service features into assets
Turn product or service weak points into assets
Provide evidence by different ways
Handle objections and clinch the deal
Drive one’s argumentation
Confirm points of agreement with the customer
Face hazards and handle objections
Bargain with a « win-win » outcome as target
Conclude according to the situation
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Soft-skills trainings Communication
Improve your assertiveness skills 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo discover assertiveness and the aspects of assertive behaviour
Working to the best (possible) outcome for both parties
To train using assertiveness tools
Target audienceAnyone wishing to be more assertive avoiding the use of harmful behaviours such as aggression,submission, manipulation or abandonment.
PrerequisiteNone
ContentsAssertiveness: an overview
Definition: being assertive (not being the bullied one) with respect for the other (nor the bully)
Position assertiveness against other behaviour (submission, aggression, manipulation). Link withone’s “position in life” (input from transactional analysis)
Efficiently reach an Ok+ / Ok+ situation
Characteristics and tools of assertiveness
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Stay calm. Fundamentals of non-violent communication
Factualise. The differences between fact, judgement, opinion, feeling
Depersonalise. Do not reduce the other to his behaviour
Be aware of the emotions in play
Listen actively
Look for solutions, put yourself in constructive modus
Imply the other, make him the actor in the situation
Use assertive language
Make sure verbal and non-verbal communication is coherent
Dare to name things
Use the DESC method to formulate criticism or a wish for improvement
Express disagreement, refusal
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Soft-skills trainings Communication
Share your views and ideas in a convincing andconstructive way 2 Days Quotation available on demand
DETAILS
GoalsBe aware of the importance of good preparation when it is possible (anticipation).
Use basic theatrical techniques to convince and manage your fear in improvisation situations.
Use the tools of assertiveness to share your positions and ideas in a strong and convincing way.
Respond constructively to opposition, criticism; be attentive to bring the right arguments.
Boost your self-confidence
Target audienceAnyone willing to improve their ability to share their ideas in a strong, convincing and constructiveway.
PrerequisiteNone
ContentsPrepare to convince
Prepare and structure the elements to be transmitted
Gather facts, examples, illustrations
Reflect on a "catchy" way of sharing messages
Avoid the pitfalls of communication to be heard and understood
Express yourself assertively
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Provide facts, express your feelings. Make the difference between fact, judgment, opinion,feeling
Use positive words and the language of assertiveness
Ensure verbal / nonverbal coherence
Involve your interlocutor, allow her / him to play an active part to foster dialogue
React constructively to opposition, criticism
Keep calm; become aware of the emotions at play
"Depersonalize" the situation: for oneself and for one's interlocutor
Listen actively to bring the right arguments
Use the DESC method to express annoying things
Set yourself for success and boost your self-confidence
Link between assertiveness, self-confidence and self-esteem
Practice positive autosuggestion
Manage emotions with alternative thinking
Grant yourself rights
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Soft-skills trainings Communication
Improve your interpersonal skills 2 Days 780€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsImprove interpersonal skills in all circumstances
Become aware of the pitfalls of communication and avoid them
Adapt to the situation and involve the other person in the communication
Practice active listening
Assert yourself in your communication; manage difficult situations
Target audienceAnyone willing to improve one’s communication skills.
PrerequisiteNone
ContentsWhat is communicating?
Rediscover the fundamentals of communication
Become aware of possible interferences and avoid communication pitfalls
Avoid conflict between the verbal and non-verbal part of the communication
Identify your style of communication
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Discover the different attitudes (parent-adult-child) in transactional exchanges
Adapt yourself; involve the other person in the communication
Take into account the position and motivation of the other person
Try to listen, understand the other person; appropriate and memorise his messages
Adapt your communication, synchronise
Encourage the dialogue, adapt your listening position, show empathy
Implement active listening: listen, ask questions, rephrase and ask validation
Show assertiveness to better communicate
Characteristics of assertive communication behaviour
Non-violent communication and assertiveness: essential life skills
Adapt a positive and constructive approach; adapt your attitude and vocabulary
Provide feedback; dare to name things
Handle difficult situations
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Soft-skills trainings Communication
Organise a participatory seminar: open forum,world coffee. 1 Day Quotation available on demand
DETAILS
GoalsKnow how to design, pilot and manage a collective intelligence event to meet your needs: deal witha complex problem or a strategic question for your company or structure by associating humancapital with action.
Target audienceAnyone in charge of staging collective intelligence events (seminars, team building)
PrerequisiteOrganising seminars and participatory events
ContentsFocus on forms of collective intelligence meetings
History of approaches to the world café and open forum
The results of these approaches
The creative process during a collective intelligence meeting
Form linked to the goal of the event
Organisation of the meeting
Selling the participatory action
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The different roles during a participatory event
The attitude of the animator
The up- and downstream: sensitising the participants
Managing the participants (employees and partners)
The animation team
Setting up
Organising space and relations during the event
Mixing method and practice
Putting the acquired skills to the test
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Soft-skills trainings Communication
Optimise interpersonal skills with processcommunication 2 Days Quotation available on demand
DETAILS
GoalsUnderstand your own way of interacting with others, in order to communicate and interacteffectively.
Target audienceManagers in charge of employees of various profiles and sensibilities; HR managers wishing to meetthe challenge of a diverse workforce; or anyone wishing to function better in a collective with a highdiversity.
PrerequisiteNone
ContentsKnow
Self-awareness: knowing how I work and where my dysfunctions are
Spontaneous abilities
Perception mode and communication channel
Motivations and resources
Stress sequences and failure mechanisms
Consciousness of others: know the OTHER’S operative modes / dysfunctions
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6 different modes of perceiving, communicating and interacting
Shifts and miscommunication
Positions and masks
Taking into account the context and its impact
Take Action
Self-management
Management of emotions, stress, motivations and resources
Develop your interpersonal skills
Relationship management
Recognize your interlocutor and adapt to him/her
Interact effectively with others (in conscience)
Working together and thwarting the mechanisms of failure (conflicts, blockages, breaks ...)
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Soft-skills trainings Communication
Remotely manage a project efficiently 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual training aims to:
Put creative and innovative tools into practice to remotely manage a project optimally in times ofcrisis.
Call on collective intelligence and collaborative mode to succeed in involving and mobilising eachactor of the project.
Target audienceProject managers. Anybody involved in a project.
PrerequisiteNone apart from managing projects or being involved in projects.
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
Establishing a precise diagnosis of the situation
Effectively organising project management in times of crisis
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Listening to and pointing out the value of remote project teams, using collaborative tools
Etc.
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Soft-skills trainings Communication
How not to take criticism personally. 1 Day Quotation available on demand
DETAILS
GoalsThis training help participants to strengthen their mind to be ready to face criticism and offences ina constructive way. After the training they’ll be able to:
Mentally condition themselves and change their frame of mind if needed to better handlecriticism
Have a clear understanding of the criticism they get
Proactively use mental techniques and communication methods to make the most of criticsinstead of suffering them
Target audienceAnyone willing to break free from personal attacks such as critics and insults that one’s couldpossibly daily suffer.
PrerequisiteNone
ContentsIntroduction
Criticism and insults that one’s get
Benefits of stoicism
Mentally strengthen oneself
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Thinking mistakes that lead to overstate criticism
The need to be appreciated: love oneself
To know one’s worth, strengths and weaknesses
Focus on one’s competences: inwardness norm
Understanding what states of mind criticism and insults come from
Judgement rules
The individuation principle: the difference between self and others
Discern what one’s can and cannot control.
Differentiate the message from the messenger
Discern criticism from personal attack
The difference between forgive and forget
Being ahead of criticism to make it one’s own
Take a different standpoint and devise the opposite
Be happy with what happens
Focus attention on criticism and listen to it without judgement
Take the positive from criticism and benefit from negative critics.
Know how to personalize and depersonalize criticism
Handle targeted personal attacks
Leverage brain’s function to break free from insults
Criticism management plan
Set-up a personal plan to handle upcoming criticism and insults
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Soft-skills trainings Communication
Transactional Analysis: the ego in all its states!. 2 Days Quotation available on demand
DETAILS
GoalsKnow oneself better
Enhance one’s interpersonal relationships
Enhance one’s assets for greater serenity
Take on a new dimension of autonomy
Target audienceAnyone willing to develop and know oneself better.
PrerequisiteNone
Contents
Know yourself better
The EGO states
Characteristics and impact
Develop resources
Clarify “DRIVERS”
Access one’s personal story
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Identify one’s limiting beliefs
Develop one’s permissions
Establish optimum transactions
Understand “OTHERS”.
Clarify interpersonal relationship
Choose the effective and relevant dimension
Capitalize on structuring of one’s time
Explain the notion
Identify the active and accessible ingredients
Give sense to “each minute”
Understand the psychological games
Definition and elements
Interactions and their impact
Action the right levers
Identify the life positions
Set the situation state
Identify and phrase one’s intentions
Operate the settings
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Soft-skills trainings Communication
Enhancing techniques to conduct meetings. 1 Day Quotation available on demand
DETAILS
GoalsPrepare meetings efficiently
Manage a meeting methodically to meet its objective
Involve all participants to develop the full potential of the group and reach tangible results
Handle difficult behaviors and sensitive situations during meetings
Ensure follow up
Target audienceAnyone who conducts meetings or working groups
PrerequisiteNone
Contents
Organise and prepare productive meetings
Preliminary questions; challenge the need for the meeting
What type of meeting will lead to the best result? Set a SMART goal.
Define the agenda
Involve the participants beforehand
Set up the meeting (define the style, timing, resources); TOMATES-tool
Prepare logistics
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Manage the meeting; involve the participants
Successfully start the meeting; define the “rules of engagement”
Manage the timing and the agenda
Involve every participant
Listen, rephrase, summarise: get participants to listen
Handle ideas and propositions; enhance productivity and group work; make decisions
Control communication; handle difficult situations: individual or collective disturbances,digressions
Close the meeting and follow up
Respect the length of the meeting
Close the meeting: define a what-to-do list and a who-does-what list
Write a report (or have it written)
Follow up on the actions
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Soft-skills trainings Communication
Conduct participatory meetings in order to bringpeople together, motivate, and find new ideas 2 Days Quotation available on demand
DETAILS
GoalsPromote the facilitation of meetings by using participatory tools in order to establish real projectdynamics (participatory meetings, inter-services relationships, meetings with partners...)
Understand the participatory process and how to put it into practice
Know how to promote solutions in order to address the issues with all stakeholders
Target audienceAny person in charge of conducting meetings (team, internal and external partners…)
PrerequisiteNone
ContentsIntroduction
Creative process
The creative operating steps: from divergence to convergence
Rules of the process
Types of participatory actions
Promote collective actions
Creative meetings
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The objectives and characteristics of the meeting
Actions in the different phases of the meeting project: before, during and after
Participants
Step outside the classic meeting framework
Tools to encourage a creative atmosphere during the meeting
Associate all the stakeholders: creative warm-ups
Clarify the problem: mental map, the 5 P, rephrasing techniques
Find ideas of solutions with brainstorming: GPS (collective ideation tool)
Prioritize and choose ideas (matrices, stickers with criteria), and develop them into concreteaction plan
Use creativity to optimize your communication
Better communicate and share with stakeholders
Boost the presentations with Pecha Kucha
Work on a shared vision
The stance of the meeting facilitator
A few rules to facilitate creative sessions
Handle unwilling participants
The toolbox in relation to the needs
Build your operational action plan upon return to your workplace
Projection in your own creative facilitation
Identify the best method and anticipate its implementation
How to start this participatory culture when you're back to your workplace
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Soft-skills trainings Communication
Manage lie and manipulation. 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis training helps participants with a new method to manage lie and manipulation. After thetraining they’ll be able to:
Know better deception practices and the reasons behind such a behaviour
Have a personal approach to take a stand when facing lies
Learn how to protect oneself against manipulation behaviour with proper communicationtechniques.
Learn what to do to expose a liar
Target audienceAnyone wishing to better manage lie and manipulation to which they could be exposed daily.
PrerequisiteNone
Contents
Introduction
Round table of deception situations that participants feel concerned about
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Understand lie
Nature of deception
Influence, lie and manipulation
Why is one’s lying to you and why specifically to you?
How to identify a liar: stereotypes and real clues
Pinpoint one’s own lies and their usefulness or worthlessness
The different types of lies and manipulation methods
Different types of lies: lies of insignificant risk and of high risk
Manipulators’ methods at work: different situations depending on the manipulator’s position,and their impacts on the work environment
Techniques to handle lie and manipulation
Strategies to stay away from manipulators
Protect oneself against manipulation upstream with a assertive behavior
Clarify manipulators’ statements
Experts’ techniques to expose a liar in an interview
Vices and virtues of sincerity
Benefits and limitations of an honest behavior at work
Take a position on lie and sincerity
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Soft-skills trainings Communication
Dare to say things in constructive mode ! 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsDiscover and put into practice simple tools to say things, make a request or express a refusal
Exploring fear of opposition and its limiting beliefs
Gain confidence, develop your ability to assert yourself
Target audienceAnyone who wishes to assert themselves more and say things with respect for their interlocutorsand, at the same time, without letting themselves be stepped on.
PrerequisiteNone
ContentsDare to say things that are annoying or problematic: why and why not?
Where does the difficulty in opposing come from? Burden of education, past experiences andsocial constraints
Opposing, saying things: benefits and negative consequences
Challenging the fear of displeasing; exploring the limiting beliefs
To show assertiveness: neither bully, nor bullied... and even less rascal!
Expressing a situation, a behaviour... an inconveniency
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DESC method
Using "I": assuming and expressing one’s feelings
Differentiate between fact, opinion, feeling, judgment
Saying what you want rather than what you don't want
Say ‘No’ in 4 steps
Analyse the request
Decide on your answer, depending on the consequences of ‘yes’ and ‘no’ for yourself and others
Expressing your refusal
Propose an alternative
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Soft-skills trainings Communication
Organizing and virtually facilitating a participatorymeeting 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual training aims to:
Organise and prepare a remote meeting to ensure its effectiveness.
Put into practice creative and innovative tools to facilitate a participatory meeting and encouragethe involvement of each participant.
Target audienceAnyone who has to organise and remotely lead participatory meeting, particularly in a crisis context.
PrerequisiteNone
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
Set an effective and motivating meeting objective.
Maintain the attention and active participation of each participant
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Discover and put into practice methods and tools to foster a creative atmosphere during themeeting
Energise your remote presentations
Etc.
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Soft-skills trainings Communication
NLP: all your senses in action. 2 Days Quotation available on demand
DETAILS
GoalsBetter understand yourself
Optimize your behavior
Develop effective communication
Enable your flexibility
Target audiencePeople who wish to better know and develop themselves
PrerequisiteNone
ContentsNeuro-Linguistic Programming (NLP) in question
NLP presuppositions
Perceptions
Predicates: our 5 senses
The "Objective" strategy
Turn a problem into an objective
Set a specific, positive and operational objective
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Choose your objectives in a long-term perspective
Balance personal values and professional goals
Mobilize your energy: "anchoring of resources"
Choose the internal personal resources tailored to the objectives
Anchor the reflexes to mobilize the required resources
Control your limiting emotions
Eliminate unnecessary stresses
Prepare for success: "visualization"
Imagine your success
Visualize the final result
Get interested in emotions: "calibration"
Observe the interlocutor in a subtle way
Consider her / his feelings
Adapt yourself to other's perceptions: the "vako"
Listen to the preferred representational systems
Communicate with the same registers
Listen in silence
Rephrase to reactivate
Summarize to validate
Ask the right questions with the "metamodel"
Identify the language inaccuracies
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Get the general information clarified
Confront the inconsistencies
Create the right relationship: "synchronization"
Get in touch
Stay in line
Adapt to the other's reference framework
Present your ideas in a smooth way: "reframing"
Turn a negative experience into a positive
Handle objections
Adapt to the other's reference framework
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Soft-skills trainings Communication
The fundamentals of telephone communication(Level 1) 1 Day Quotation available on demand
DETAILS
GoalsIdentify and understand the specifics and constraints of telephone communication
Successfully handle incoming and outgoing calls
Create a good first contact
Identify the caller and understand the question
Professionally handle the question
Prevent delicate situations on the telephone (introduction)
This training may be followed by the training “Handling delicate situations on the phone”.
Target audienceAnyone working as a telephone receptionist or who handles the telephone as a work tool and whowishes to acquire efficient techniques to handle telephone calls with professionalism and ease.
PrerequisiteNone
ContentsThe specifics of telephone reception
Constraints of telephone communication: no ‘face-to-face’ and no non-verbal communication
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Optimise the verbal (choice of words) and paralinguistic (tone, volume, melody, speed, silence…)parts of the voice. Practice the ‘famous’ audible smile.
Pay a particular attention to the paralinguistic signals given by the caller
The best practices of telephone reception
To present yourself, to announce the company during incoming and outgoing calls
To use the rights words when putting a call on hold, to resume, transfer or direct incoming calls
To note a message in a precise way, adapted to the needs
Reassure the caller
Taking leave from the caller on the telephone
Understanding and responding to requests in an adequate way
Start using the basics for an efficient communication: avoid the main pitfalls
Actively listen to give confidence to the caller and to understand the request
Ask questions and reformulate to get validation for your understanding
Treat the request with efficiency; adapt your attitude and find the right words for eachcircumstance
Make sure the caller understands well
Adopt an attitude and language that is positive and constructive
Being proactive; anticipate the needs of the caller as far as possible
Conclude and take leave
Preventing delicate situations on the telephone
Detect verbal and non-verbal precursors to identify the beginnings of a difficult situation
React with assertiveness: affirm yourself with respect to the caller without resorting todeleterious behaviour
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Soft-skills trainings Communication
Storytelling for business' purposes 2 Days 780€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsTo understand the principles of communication by storytelling
To know the narrative models and scripts
To be able to define and tell the story
Target audienceAnyone willing to improve his communication skills thanks to the technique of storytelling
PrerequisiteNone
ContentsDiscovering storytelling and its possible uses in a company
Principles and history of storytelling
The five properties of narration
The different applications of storytelling (politics, marketing, brand communication, training etc.)
Using the narrative mode in a communication strategy
Integrate the psychological and emotional dimension of the narrative approach
Decide which story to tell
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Identify the main themes of the communication goals
Using the proximity laws to get into phase with the audience
Explore the company culture
Choose the right theme and the right narrative angle
Prepare the story
Choose the information to convey the intended message
Identify the risks of a story with a fixed point of view
Storytelling in function of the goal, the audience
Setting the tone of the presentation
Using the narrative model
Using the five steps of the narrative model
The elements and protagonists of a story
Different types of scripts
Creating the model of the story
Elaborate the pitch and the story board
Master the narrative syntax
Work on association of ideas
Taking care of the introduction and conclusion
Basic principles: explain, synthesize, repeat, start again
Interactivity and engagement
Choose the distribution channels for the story
The different media
Cross-media
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Technology for the presenter
Practical exercises
Analysis of some examples of communication by storytelling
Exercise including presentation and analysis in front of the group, split up in different stages: thechoice of the history, point of view, the pitch, the storyboard
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Soft-skills trainings Communication
Say "no" in a constructive manner 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsIdentify difficulties in saying no
Express a refusal; practice "saying no" with tact and diplomacy
Discover how to progress in your own assertiveness
Target audienceFor all. People wishing to learn to say no, to preserve themselves, to assert themselves more.
PrerequisiteNone
ContentsExplore the difficulties of saying "no"
Why do we have so much trouble expressing a refusal? Weight of education, past experiencesand social constraints
The advantages of “no”, the disadvantages of “yes”; their real and / or imagined consequences
Assess one's own ability to say no
Before expressing a refusal
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Deepen and understand the demand
Analyze the situation: is it possible to say no? And if so, with what consequences possible,positive and negative?
Possible alternatives
Say "no" in practice
Express your refusal: an approach in 3 steps
Communicate one's response with tact and constructively
Some rules to better say no
Assert yourself more
Assertiveness: neither doormat nor hedgehog!
The benefit of daring to say things
Understand and fight against limiting beliefs
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Soft-skills trainings Communication
Anticipate and manage conflicts 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsIdentify and understand your preferred way of resolving conflicts
Understand conflicts and turn them into opportunities.
Train yourself in using tools of assertiveness to find the best possible outcome for both parties.
Avoid conflicts on a daily basis.
Target audienceAnyone willing to improve his skills in preventing and handling conflicts
PrerequisiteNone
ContentsConflicts; an overview
Definition of a conflict; types and sources of conflict
Conflict or opportunity?
Anticipate conflicts; 3 levels of prevention
Conflict resolution, methods and behaviours
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First reactions and resolving methods; corresponding behaviours and viewpoints
Advantages and disadvantages of the different methods and behaviours
An effective method to resolve a conflict and come to a win-win solution
Manage a conflict with the assertiveness tools; practice
Understand the conflict; take a step backwards; transform the conflict into an opportunity; set anobjective (what do we want)
Adopt the appropriate behaviour and use the assertiveness tools: DESC method, self-affirminglanguage, coherence between verbal and non-verbal communication
Synthesis: 20 key points for the best conflict management
After the conflict: follow up on the adopted solution; adjust when needed
Avoid conflicts on a daily basis
Watch over the quality of communication
Dare to say things
Use management tools
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Soft-skills trainings Communication
Introduction to the principles of communication andmarketing 1 Day Quotation available on demand
DETAILS
GoalsTo get to know the terminology and the concepts in this field. To feel more at ease and work betterwith consultants and providers
Target audienceAnyone working with professionals in this filed or who is new in a marketing or communicationfunction
PrerequisiteNone
ContentsIntroduction to enterprise communication
Definition of enterprise communication
Define internal and external goals
Definition: information or communication
The communication plan
Position relative to the enterprise strategy, defining communication goals
Listing the goals
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Segmentation of the goals and priority target audiences
Listing the communication tools
Basic principles of marketing
Strategic marketing, product marketing and operational marketing
Specific sectors: large volume, service industry, B2B and B2C
Creating value for the customer and for the enterprise: levers, strategies and operations
The marketing strategy of the enterprise
The tools of multi-channel marketing
Websites and social networks
Press releases
Brochures and leaflets
Terminology linked to webtools
Websites
Blogs
Social networks
Terminology linked to printing
Colour management
Resolution
Offset/Digital
Who does what?
The roles
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ICT-tools
Workers
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Soft-skills trainings Communication
Boost your presenting skills to convince youraudience 2 Days Quotation available on demand
DETAILS
GoalsImprove your public speaking skills
Adapt to your audience and involve them
Gain confidence and manage stage fright
Target audienceAnyone required to speak in public in a professional context.
PrerequisiteNone
ContentsIntroduction/recap
Different types of presentations and public speeches
Qualities of a good presentation; most frequent errors
Prepare your presentation
Key points to consider before you start
Know your audience. Take notes.
Clearly define your goal!
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Build and structure your presentation
Prepare the structure of your intervention
Find a catchy title
Sequencing and animating its content
Prepare concise and effective notes
Exercise effectively
Captivate and keep the audience's attention
The secrets of great speakers
Get your intervention off to a good start
Use storytelling, analogies, mental images
Argue to convince your audience
Listening, watching the audience, using feedback
Involve your audience
Optimise non-verbal communication. Manage space, move.
Avoid common communication pitfalls
Encourage questions; make them interactive and dynamic
Create a warm and friendly atmosphere
Managing difficult participants
Use assertiveness to reframe
Solicit troublemakers
Managing “chatty”, “aggressive”, “apathetic” and “disruptive” elements in general
Visual aids and PowerPoint presentations
Types of visual aids; advantages and disadvantages
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PowerPoint or no PowerPoint?
The golden rules for an effective PowerPoint presentation
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Soft-skills trainings Communication
Managing a remote team in a crisis situation 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual training aims to:
Identify, define and implement means and tools specific to your company, your activity and yourmarket in order to remotely guarantee the commitment of your teams in a context oforganisational breakdowns and potential conflicts.
Target audienceResponsables d’entreprises et managers.
PrerequisiteManagerial responsibilities.
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
Specifying the framework (Values, Vision, Missions, Corporate Culture) applicable to all, as well asthe rules to be respected in order to maintain individual commitment to the general interest
Encouraging individual responsibility by establishing procedures that promote autonomy andproactivity
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Responding to explicit and implicit individual expectations, justified / legitimate and a prioriunfounded / illegitimate claims
Maintaining team spirit as a condition of commitment
Etc.
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Soft-skills trainings Communication
Manage complaints and communication issuesefficiently 2 Days Quotation available on demand
DETAILS
GoalsDevelop your relational capabilities to effectively manage complaints
Develop self-control and assertiveness to deal with an unhappy conversation partner
Transform a conflict into a search for common interest
Target audienceAnyone with internal or external contacts and willing to take better care of complaints and ofsensitive communication
PrerequisiteNone
ContentsPrepare to listen and understand
Different types of complaints (face to face, telephone, email) and space for maneuver
Focus on the speaker; practice active listening
Understand the 4 typical behaviours of a person and respond to them
Listen actively and use dialogue to better understand the problem
Key skills: courtesy, respect, consideration, kindness, non-judgement
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Be an active listener and show your will to understand
Ask questions to go to the depths of the issue
Rephrase and ask for validation of your understanding of the issue
Resolve
Be constructive
Look for points in common
Propose a win-win solution and ask for validation of it
Make concrete commitments (who does what, when and how)
Formalise
Choose the right words and the right style: use action verbs and positive words
Personalise the answer to value the person you are talking to
Follow up
Spot frequent incidents
Establish an action plan
Set up complaint tracking indicators
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Soft-skills trainings Communication
Effective PowerPoint presentations for maximumimpact 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsHow to use PowerPoint to the best effect, to convey a clear message, well prepared, with goodaudience interaction, presented with conviction and supported by the right technical backup.
PrerequisiteAny person willing to improve the way to create effective PowerPoint presentations.
ContentsPrepare your presentation
Collect and synthesize the subject
Structure your speech
Creating key messages with finesse
Move to a higher level of presenting
Let PowerPoint complement your speaking
How to be clear
Using more creative approaches to presenting
Use simple words
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Create short sentences
Explanation in 3 points
Stop getting it wrong - start getting it right!
Stop having badly designed slides
Stop having long lists of bullet points or too much text on one slide
Start to dramatically improve your PowerPoint presentations
Start to stimulate the cognitive retention of your material
Start impressing your audience with your ability to put information across
If you want to add the WOW factor
Tips and Tricks to captivate your audience
Presenting confidently to large or small groups
Tailor content and delivery for different audiences
Use your own experience
Maintaining attention
How to get sympathy from your audience
Encouraging participation
Use humor to improve the atmosphere and promote memorization
Use multiple intelligences
Captivate by means of words
Move in order to learn
Use visual displays
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Soft-skills trainings Communication
The fundamentals of effective communication 2 Days Quotation available on demand
DETAILS
GoalsUnderstand the mechanisms of communication and how it works.
Avoid the pitfalls.
Implement good communication practices.
Identify your communication style.
Target audienceAnyone wishing to better understand the communication in the broadest sense and improve itsown communication.
PrerequisiteNone
ContentsBetter understand communication
Communication or information? Definition and functions of communication
Communication scheme, complexity of the process
A four-stage process; a specific goal
Avoid the pitfalls of communication
Perception; interpretation; reference framework
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Transformation and loss of messages; communication funnel
Other pitfalls of communication
Before communicating
Define your communication objective(s); link with the needs / expectations of your interlocutors
Collect information and design an effective message: content and shape
Choose a suitable communication support; complementarity of the media
Adapt to specific communication situations: public speaking, telephone communication, videoconferencing, meeting…
Communicate in an effective manner
Involve your interlocutors in your communication
Check the good understanding of your communication; active listening and feedback
Pay attention to all forms of communication: verbal, paralinguistic and non-verbal
Communication and preferences: what we like to communicate and the elements we are lookingfor in communication
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Soft-skills trainings Communication
Traiter les réclamations et générer la satisfactiondes clients 2 Days 780€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsPréciser le positionnement voulu de l’offre
Générer une expérience positive de service pour le client
Utiliser le mécontentement comme moyen de fidélisation
Target audienceToute personne souhaitant optimiser ses relations avec ses clients et autres interlocuteursprofessionnels, et transformer les réclamations, conflits en levier de satisfaction.
PrerequisiteAucun
ContentsLa valeur de l’offre et sa monétisation comme sources de satisfaction pour leclient
De la satisfaction d’un besoin à celle d’une attente : la recherche du « bénéfice client »
Du parcours utilisateur au design d’expérience : les rôles du client et de son fournisseur
De la culture d’entreprise et de sa marque au modèle économique : comment monétiser la valeurde l’offre
La satisfaction du client comme condition de la pérennisation de l’entreprise
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Définir les sources de satisfaction et d’insatisfaction du client
Préciser les enjeux et les critères de la satisfaction du client
Mesurer le degré de satisfaction du client
Les outils d’étude, de décision et de mise en œuvre au service de la satisfaction
Le diagnostic, la veille et la collaboration interne et externe
La créativité
L’anticipation de la demande
La norme ISO 10001:2018 - Management de la qualité - Satisfaction du client - Lignes directricesrelatives aux codes de conduite des organismes
La norme ISO 10002:2018 - Management de la qualité - Satisfaction des clients - Lignes directricespour le traitement des réclamations dans les organismes
De la demande non satisfaite à la réclamation du client : les germes du conflit
Identifier avec discernement les origines, causes et « déclencheurs » du mécontentement duclient
Reconsidérer la relation avec le client pour arriver à satisfaire l’intérêt général
Évaluer le niveau et le degré d’implication du client conflictuel
Le traitement de la réclamation : du conflit à la fidélisation
Entendre et comprendre : les comportements qui apaisent, les facultés qui favorisent
Distinguer les dimensions émotionnelles, stratégiques et opérationnelles de la réclamation
Utiliser l’écoute active, la synchronisation verbale et la reformulation pour résoudre le différend
Savoir négocier ce qui est négociable : la préparation, la stratégie, les échanges, la formalisationde l’accord
Dominer ses états émotionnels tout en sachant dire parfois « non »
Capitaliser l’expérience acquise
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Soft-skills trainings Communication
The power of praise and constructive feedback. 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsFeedback: an essential management tool
Discover and use feedback to:
Congratulate, thank and value appropriately
Correct an unsatisfactory job, action or behaviour in a firm and constructive way
Training oneself in circumstantial facts
Gain confidence in giving feedback
Target audienceManagers, team leaders who want to provide positive and constructive feedback in order to valuetheir collaborators and help them grow in their job.
PrerequisiteWorking in a management position is an advantage.
ContentsFeedback: an essential tool for the development of people
The vital importance of strokes
Accept employees in all their dimensions: existential, results, skills / procedures and efforts
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provided
Conditional or unconditional feedback?
Replace negative feedback with constructive feedback
Recognising and motivating collaborators
Explore tracks and possible recognition actions
Study the short and long-term impact of different actions
Use feedback as a powerful tool for motivation and recognition
Add a positive quality stroke: the 12 laws of stroke
Add constructive feedback to help your collaborators progress
The power of daily recognition
To congratulate, to thank, to value
The 5 characteristics of a positive quality stroke
Line of action: contact-fact-quality-advantages-conclusion
With or without witnesses?
To congratulate, to thank, to value… without flattering
Ensure that it lasts.
Correct an unsatisfactory job, action or behaviour in a firm and constructive way.
Line of action: contact-fact-failures-consequences-expectations-sharing-monitoring-conclusion
DESC method
The importance of precise, undeniable facts
Explain without justifying
Suggest SMART ways of improvement to create progress
Involve the collaborator in the search for solutions
Plan and follow up
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Soft-skills trainings Communication
Active listening to understand and be understood 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsDiscover and use the principles of active listening
Evaluate and develop your listening skills
Improve your relational efficiency when communicating one-on-one or in a group
Target audienceAnyone wishing to better understand the others and to improve his/her listening capacity inprofessional relations
PrerequisiteNone
ContentsActive listening and its challenges
The meaning of “active listening”; some ideas by Carl Rogers
Why use active listening? Diagram, funnel and traps of communication
Active listening limiters: sensory filters, representations, sorting information
The different levels of listening
Prepare yourself: setting up the right conditions for high quality listening
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Prepare and master the different stages of an interview
Setting up the ideal conditions for optimal listening
Define and communicate the basic rules
Create a confidential relationship and maintain it
Active listening in practice
Put into practice the principles of active listening: be there for the other, give proof of empathy
Make a difference between fact, opinion, feeling and judgement
Find a balance between listening and taking notes; remain available for the other, show you arelistening
Listen to what is said: verbal communication, use of vocabulary
Observe and listen to what is not being said: paralinguistic and non-verbal elements
Manage your emotions and welcome those of the other
Recognise and avoid the pitfalls of bad listening
Make sure you understood well; reformulate and give feedback; come to aconclusion
Use different types of questioning
Use the right type of reformulation
Ask validation of your understanding of the issue(s)
React and respond
Close positively and follow up
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Soft-skills trainings Communication
Deal with tricky phone situations (Level 2) 1 Day 390€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis training will enable participants to put into practice the tools necessary to manage sensitivetelephone conversations through:
A good understanding of communication factors
Mastery of the principles and techniques of conflict management and assertiveness.
Target audienceAnyone:
Performing a telephone reception function
In telephone contact with internal or external contacts
Wishing to be more comfortable in handling sensitive telephone situations.
PrerequisiteNone
Contents
Some reminders on communication and the specifics of telephone exchanges
Communication fundamentals
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3 components of communication: verbal, paralinguistic and non-verbal
Specificities and constraints of telephone communication
Basic rules and principles for effective communication
Good telephone communication practices to prevent difficult situations
Practice active listening to understand the person you are speaking to: questioning andrephrasing.
Respond to the request; obtain feedback and validation of the response.
Involve the other person in the communication; make them active; get them to listen andexpress themselves with confidence.
Follow up on the communication
Some principles and a toolbox for dealing with delicate situations
Identify destabilising situations and de-dramatize them
Main principles for managing difficult situations/conflicts:
Human behaviour in the face of conflict; positions in life
Adopt the adapted behaviour to evolve towards a win-win relationship
Define and practice assertiveness
Characteristics of assertive behaviour; basic life skills
Assertiveness toolbox: saying things; providing feedback; using the D.E.S.C. method
Adapt your vocabulary: use the language of involvement ("I", "you", "we"), the diplomatic,constructive words that calm you down.
To refuse a request; to say no without aggressiveness
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Soft-skills trainings Communication
Decode the body language of your interlocutors 1 Day 450€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsAssessing the importance of non-verbal language in communication
Sharpen your sense of observation of body language
Practise identifying the most common body language cues to understand the other beyond thespoken word.
Target audienceThis training is intended for anyone wishing to improve their interpersonal relationships through abetter understanding of body language.
Professionals in customer relations, reception and communication. Salesmen, salespeople,negotiators. Health, justice and security personnel. Consultants, lawyers. HR professionals,recruitment. Trainers, teachers, educators. Managers, local supervisors, tutors.
PrerequisiteNone
ContentsSharpen your sense of observation through synergology
Understand what synergology means
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Apprehending the five dimensions of non-verbal language
Distinguishing the noisy transmitter from the silent transmitter
The encoding or specificity of the synergology
Observation through the three views of the synergist
Understanding how synergistic observation works
Mapping of the body through its organic segmentation
From vigilance to the connection with the interlocutor
Finding out what the head positioning means
The eyes and the apprehension of emotions
Finding out what's behind the crying
Focus on crossing legs
What our chair positions reveal
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Soft-skills trainings Communication
Strengthening customer relations in a difficultcontext 0.20 Day 150€ VAT excl. / participant for calendar sessions. Intra-company trainings quotes on
demand.
DETAILS
GoalsThis tailor-made individual training aims to:
Identify, define and implement the means and tools specific to your company, your activity andyour market in order to guarantee your positioning, your notoriety and your commercialperformance at the end of the crisis.
Target audienceBusiness and commercial managers.
PrerequisiteBusiness Responsibilities
ContentsThe content of this training will depend on the needs and expectations of the participant andhis/her company. It will be identified during a preliminary short phone call between the participantand the consultant.
Here is an example of points that can be covered in this tailor-made individual training.
Identifying the issues and specifying the objectives and key indicators specific to customerrelations in a crisis situation
Setting up a restricted crisis management team (Watch, Diagnosis, Strategy, Actions, Measures,
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Follow-up)
Setting up and operating a specific action plan
Benefiting from the experience
Etc.
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