SoftControl - Company Introduction

A partner who understands specifics of your situation, and have a vision and expertize to give you a

FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges

9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, ThailandVoice: +66 2 105-4068 Fax: +66 2 664-2306 [email protected] www.softcontrol.netSoftControl.Net, Ltd.

Let’s Talk About Your Business

IT Peace of Mind

Competitors

Why Need Information & Communication Technology?

Shareholders

Customers

RegulatoryAgencies

Suppliers

Partners

investors

EmployeesCandidates

Your Enterprise

Enterprise

ICT

What We Reflect?

Enterprise ICT

FOR BETTER OR FOR WORSE,our company is a reflection of my thinking, my character, my values.

- Rupert MurdochValues

How It … Works?

DESIGN IS NOT WHAT it just looks like and feels like. Design is how it works

- Steve Jobs Design

Enterprise ICT

How To Talk About You?

GOING ALL THE WAYto the edge is the only way to jolt the user into noticing what you’ve done. If they notice you, they’re one step closer to talking about you.

- Seth GodinUsability

Enterprise ICT

How To Present?

WHAT WE LEARN ONLYthrough the ears makes less impression upon our minds, than what is presented to the trustworthy eye.

- Horace (Quintus Horatius Flaccus)

Trust

Enterprise ICT

Who You Are?

EVERYTHING YOU DO sends a message about who you are and what you value.

- Michael Josephson

Compliance, Ethics

Enterprise ICT

What Is Real?

THE CUSTOMER’S perception is your reality.

- Kate ZabriskieAuthor of Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

Quality

Enterprise ICT

How IT Helps to Business?

Your Enterprise ICT

Mediating Factors

• Environment• Culture• Structure• Business Process• Politics• Management Decisions……

Organization Information& Communication

Technology

Do You Have “IT Peace of Mind”?

Your Enterprise ICT

Servers Network Desktops Files WebsitesLaptopsMobileDevices

Maintain CollaborateBackup Archive Recover Disaster

Telephony Email

Encrypt

Why IT Unplanned Downtimes Happen?

Your Enterprise ICT

40%

Operator Errors

20% Environmental Factors, Hardware, Operating

System, Power, Disaster

40%

Application Failure

Source: Gartner Group, Inc.

What If Your ICT Does Not Work Today?

Your Enterprise ICT

• Do you depend upon one or more mission critical applications such as ERP or CRM software?

• What will the productivity costs be for the loss of available ICT systems and applications?

• How will collaborative business processes between different divisions and employees be affected by an unexpected ICT outage?

• How will decision making process be affected if people cannot communicate with each other within the company?

INTERNAL BUSINESS PROCESS


Your Enterprise ICT

• Can you demonstrate trust and quality to your partners and customers if your ICT does not work?

• What will brand and image damage be in case your cannot properly communicate with shareholders, partners and customers?

• How will confidence of existing and potential investors be affected if enterprise data is compromised?

• How much revenue can you afford to lose every hour if your critical ICT system is down?

• ...

EXTERNAL BUSINESS RELATIONS


Your Enterprise ICT

• What will your staff morale damage be in case they have permanent troubles with ICT?

• How proud are your employees by your corporate website?

• How will influence bad communication and poor website on decision of high skilled professionals to join your company?

• ...

STAFF

AND

CANDIDATES


Your Enterprise ICT

• What will transaction revenue loss be for every hour / day of your ICT outage?

• How many loss in wages and inventory can you afford in case of ICT outage?

• What are potential cost of bank fees, legal penalties, marketing expenses, remedial labor in case of ICT outage or data loss?

• ...FINANCIALS

What Are Impacts of IT Unplanned Downtimes?

Your Enterprise ICT

Source: Gartner Group, Inc.

What Are Impacts of IT Unplanned Downtimes?

Your Enterprise ICT

How SoftControl Provides Total Business Continuity?

IT Peace of Mind

Collaborate

Backup

Archive

DisasterRecovery

ENTERPRISE FIREWALL

Maintain

Encrypt

Why So Many Companies Work With Us For Many Years?

IT & Network Maintenance

• Consistency – Continuity• Quality – Best Practice• Security – Confidentiality

• Trust – Transparency• Understanding customer;• Communication – customers’ language

Other Customers Value Our Services For

Serving customers in: Bangkok, Central Thailand, Rayong, Chonburi, Ayutthaya, Chiang Mai, Penang



IT Maintenance and Health Check

Audits and Analysis of your IT and Network

IT System Planning, Design, Consulting

IT as a Service

Backup, Business Continuity



•Design, Internet Connection, Security, IP addresses, etc.Network System

•System Design, Network Services, Clouds, etc.Servers & System Configurations

•Email System, Users Configuration, Access mailbox etc.Mailing System

•Client PCs & Notebooks, business IT infrastructure, etc.Clients and Devices

•Backup Solutions, Disaster Prevention ServicesBusiness Continuity

• IT hardware, Software LicensesSoftware & Hardware


IT Peace of Mind

YOURENTERPRISE

Servers

Workstations

Tablets &Phones

Laptops

BACKUP DisasterRecovery

30+ km

• Backup servers;• Backup workstations;• Backup laptops;• Archive documents• Collaborate with laptops• Collaborate with mobile• Disaster recovery

FIREWALL


Backup Onsite

Windows Servers

Local Backup

Backup to Local Backup System Every 15 minutes

Disaster Recovery

Remote Backup

INTERNETBackup from Local

Backup will Replicate to Remote Site

(SoftControl or Data Center) Every

15 minutes*

• Store backup files remotely;

• 96 restore point per day;• Monitor backup quality;• Provide recovery

services;• Analyze and predict

possible IT issues.

Servers

Do You Know Where Your Data Is?

User A

User B

Fire

wal

l

DROPBOXDo you collaborate SECURELY?

At Home& Mobile

document

NO IT Control Security Governance

NO IT Control Storage and Servers User Provisioning

NO IT Control Sensitive Data

YourEnterprise

The potential for data leakage, security breeches and harm to your business is HIGH!

Laptops and Mobile

How To Get Back Control On Your Data?

Laptops and Mobile

The potential for data leakage, security breeches and harm to your business is MINIMUM.

Why Do Customers Use Our Enterprise Cloud Solution?

Access Data

Store your files, folders, contacts, photo galleries,

calendars and more on a server of your choosing.

Back-up & Sync Your Data

Keep your files, contacts, photo galleries,

calendars and more synchronized amongst your

device.

Share Your Data Securely

Share your data with others, and give them

access to your latest photo galleries, your

calendar, your music, or anything else you want

them to see.

Competitors

Shareholders

Customers

RegulatoryAgencies

Suppliers

Partners

investors

EmployeesCandidates

Why Do You Need Good Telephony System?

The Backbone of Your Business

What is Your Current Telephony System?

The Backbone of Your Business

Why others use it?

IP Telephony Service

I’D LOVE TO HAVE THE NEWEST communication features for the Company. It would help us to get on equal footing with some of our largest competitors. But it’s always a budget buster bringing in the latest technologies.

Lower Total Cost of Ownership

Why others use it?


ALL THIS VoIP STAFF is not understandable for me. The last thing we need is another complex technology to manage.

Minimal IT Support Required

Why others use it?


MAY BE IF I DID’T LISTEN to report on economy, I’d feel more comfortable about spending money on a new phone system. We do need it, but I don’t need the expense right now.

Operating Expense vs. Capital Expense

Why others use it?


PHONES KEEP THE HEART of my business beating. If service stops for any reason it can cause a significant damage!

Business Continuity

Why others use it?


I USED TO BE ABLE TO TAKEa long view of my business. But with this economy I cannot afford to be locked into any technology that cannot scale. Impossible. My Company needs flexibility to make immediate changes

Scalability

Why others use it?


WE ARE SMALL COMPANY who needs to look big to be competitive. Having the latest technologies would help. However, features are expensive and only certain ones apply to my business.

Functionality

Why others use it?


ON ANY GIVEN DAY, THERE ARE DOZENS of issues to manage. The phone system should be the latest of our concerns. Phones should reliably assist us in our business, and not be in need of our assistance.

Focus on what matters

Why Do Customers Like Our Service?


Unlimited number of usersWe are able to set up an unlimited number of extensions, depending on the size of your organization

Cheaper calling costMake low cost calls to Thai mobiles and landlines as well as International phone numbers

Free calls between extensionsFree calls between extensions, even if they are in a different location or office. Significant savings

Caller ID DisplayLCDs with Caller ID: Ability to see who is calling you. See who is calling you (outside callers and local extensions)

Ring GroupsSet up groups of phones to ring when an incoming call arrives

Conference callsConduct conference calls with parties inside and outside the office

Hold callsPlay music to callers while they are on hold

Time-based call handlingSet different behavior based on whether your business is opened or closed

Call reportsSee the calls you dialed, received and missed

Virtual receptionist (IVR)Company Greeting Message: Have a professional greeting message when receiving calls. Prompting the caller to select a department or extension

Call forwardingForward calls to another extension

Manager call reportingAccess comprehensive reports of calls. View and analyze call statistics on a per employee basis

Wide range of handsetsVoIP Telephone systems are compatible with a wide range of IP phones

Hosted or Onsite PBX

Why Do Our Customers Prefer Hosted Solution?


Voicemail sent emailGet notified when someone leaves you a voicemail. Play the voicemail recording attachment from within your email inbox.

Follow meRing each of your phones until you answer one.

Call whisperingCoach staff on a call without the caller hearing

Call bargingTake over calls from another user

Call recordingOption to record certain or all call your business makes.

Supervisor panelEasily view call, queue and agent statistics

CRM system integrationIntegrate with CRM systems such as vTiger Dynamics, Salesforce

Enhanced ACD queuesAutomatically distribute inbound calls and let callers know their place in the queue.

Call monitoringMonitor conversations in real-time to improve your customer service

Wallboard/screen statisticsDisplay call statistics on a large screen or TV

Call managementImprove queue management and call-back processes

Screen poppingSee who’s calling you with a pop-up window on your computer desktop

How Much?


• Calls between company branches – FREE;

• Calls to Thai landline – THB 0.25;

• Call Thai mobile numbers – THB 0.75;

• International calls – cheaper than Skype (depending on country)

Telephony for Business Why Your Customers Like It?

Stakeholders

Customers

Regulatory Agents

Suppliers

Partners

Investors

BUSINESS

BENEFITS

EmployeesCandidates

Customer Retention – no need to wait long time for receptionist;Call Center – full call center features;Convenience – customers get to proper person easily;Reputation – sound as an established and well managed business;Sales Process – train and monitor sales people;Customer Support – train your agents, record calls

Telephony For OperationsWhy Your Managers and Staff Like It?

Stakeholders

Customers

Regulatory Agents

Suppliers

Partners

Investors

OPERATIONAL

BENEFITS

EmployeesCandidates

Quality – HD voice quality;Capacity - number of extension is limited;Security – no employee trust issues, calls are encrypted;Work productivity – connect with proper colleague easily, and speak as long as needed;Accountability – real-time online reports and analysis;Mobility – get calls and voice mail on go;

Telephony CostWhy Your Accountant Like It?

Stakeholders

Customers

Regulatory Agents

Suppliers

Partners

Investors

COST

BENEFITS

EmployeesCandidates

Phone bills – free internal calls, cheaper domestic calls, cheap international calls;Pay for what you need - as and when you need it;Construction – one infrastructure for phone and network;Maintenance – no PBX, no wiring, no facilities, lower relocation and migration cost;Capital Investment – not required;Scaling – easy and cheaper expansion;HR – less receptionists necessary;Predictability - transparent costs, inclusive of support and maintenance – no nasty surprises;

How Can We Help Protect Your Emails?

Enterprise Email Service

Safe Home for Your Email

A legal and operational infrastructure is based only in countries that respect your privacy – those with no data retention regulations or secret backdoors that compromise your private information.

Always Encrypted

Communications within M@ilControl’s network are always encrypted, including across all untrusted wired, Wifi or mobile internet connections.

A Modest Cost to Protect Your Privacy

Providing real privacy and security costs money. Your information is never accessed or exploited for advertiser funding, so EmailControl is a paid service.

• Neither your competitors nor government may get access to your emails with us, ... even in case of legal requirements for data retention or secret "back doors“.

• Most useful for internal communications: sensitive contract negotiations, senior management exchanges, strategic and financial discussions.

Why Using SoftControl Mail Service is Beneficial?

Current Situation

Good news – your competitors’ emails are secured less than your!Bad news – your emails are easily readable by mid level hackers and by government.

Benefits of M@ilControl Service:

• Safe and secure INTERNAL email communication

• No data retention even in case of court ruling

• No danger of espionage or hacker attack

• Highest encryption level of your internal emails;

• Works securely with all PC, Mac, smartphones and tablets;

• Reduce cost for IT security by using M@ilControl’s service;

• Fast implementation – 10 days to startup;

• Easily scalable for more users;

• Supported by SoftControl – trusted provider speaking your languages;

How To Improve Your Business?

Business Applications

Training • Lessons • Tests • Knowledge Base • Monitoring;

Staff • Recruitment • Assessment • Leaves • Attendance;

Archiving • Sharing • Document Management • Security;

Workspace • Document Management • Business Process • Web Content

Sales • Marketing • Customer Service • Inventory • Reports;

Fast survey creation • advanced reporting;

CRM • Sales • Warehouse • Accounting • HR • POS • Manufacturing …

Ticketing solution for your Customer Support

How Do You Manage Your Human Resources?

Personal information management

• Know your employees;

Advanced leave management

• Never mess with Labor Department;

Time and attendance management

• built-in;

Employee performance management & Reports

• see your KPIs;

Recruitment

• Manage your hiring process;

Fit YOUR business process

Customizable for YOUR business, groups, departments

How Do You Manage Your HR and Recruitment?

• Fast implementation -ready HR solution;

• Secure and easily accessible –installed on YOUR server, user access management;

• Access anywhere –web-based application;

• Local support -by SoftControl, a trusted partner, speaking Thai and English.

Human Resources Management

What are ENTERPRISE challenges?

A Company’s assets include significant knowledge that was generated by its employees. Often this knowledge is not properly managed posing risks and potential losses.

Enterprise Learning Management

• Knowledge is not located in centralized repository;

• Shared access across multiple locations / departments is lacking;

• Knowledge is not structured and organized for easy search and access for each location / department;

• The continuity of knowledge transfer and knowledge update is not guaranteed when employees change departments or leave the company;

• A paper-based knowledge management system is time consuming and cost intensive;

• Company knowledge is not secure.

What are MANAGERS’ challenges?

• Management lacks access and a clear understanding of a company’s and its employees’ knowledge, skills and experience;

• Difficulty to allocate proper personnel for open positions;

• Difficulty to identify the best candidates for succession planning;

• Difficulty to assess employees’ knowledge level and capabilities, i.e. lack of testing and metrics;

• Complicated process of training new employees and difficulty to allocate necessary knowledge for specific positions;

• Excessive time requirements for training and instructing new employees;

• Difficulty in transferring complex knowledge, i.e. highly specialized skills, unique expertise, etc.


What are STAFF’s challenges?

• Limited or difficult access to proper knowledge base;

• Reduced productivity caused by excessive time spent on training and lack of specific knowledge and skills; No channel for communication between knowledge owners and trainees;

• No visible and understandable training plan that leads to skill development and career path;

• Lack of interactive learning environment;

• Lack of structured training materials;


Why Enterprises Use Learning Management System?

• Platform providing learning based on Enterprise Knowledge Base;

• Centralized collaborative environment;

• Employee assessments with detailed and illustrative reports;

• Securely hosted on your enterprise server and backed up

Why TIMControl is an LMS of Choice?

Lessons, Courses and Categories

Organize lessons by topic into categories.

Bundle several lessons inside a course

Progress tracking

Several visual indications guide the user through

the lesson and his current progress

Test builders

Create tests by assembling questions from a

question pool. Several types of questions ready.

Reports Generator

A highly flexible reports generator. You can

create your own reports with ease

Perfect Candidates

Store, Search and Analyze extended info about

your employees

Skills management

Create, assign and use skills to identify who

knows what

Certifications

Build and issue your own certifications

User management

Full support for managing users. Custom user

roles can be created depending on your needs

Content editing

A powerful and flexible visual content editor with

internal support for a plethora of media

Jobs management

Create Job descriptions, map them to Branches

and assign them to employees

Organization Structure

View and interact with the entire organization

using the organizational chart

Company-wide communication

Internal messaging based on your organizations

structure

Why TIMControl is an LMS of Choice?

Branch management

Use branches to reflect your organizational

hierarchy

Skills-Lessons Correlation

Assign skills to employees as they successfully

complete assigned lessons or courses

Jobs-Lessons Correlation

Assign lessons to employees based on their

working position

Employee log

Supervisors can evaluate employees, system

log, detailed employee log.

Employee placements

Assign one or several job placements to each

employee within one or more branches

Training record

Create a coherent report for the skills and

educational status of all employees.

Files sharing

Efficiently share files between employees and

supervisors of each Branch

Search for perfect candidates

Search and locate the perfect candidate for any

given task based on several criteria

Notifications

Custom communication emails triggered on a

wide range of events, personalized emails

Security and access control

Features like LDAP support or IP restriction help

building a secure and open system

Surveys

Create, share and analyze responses from

people inside or outside your organization

Projects

Assign projects with deadlines to end-users and

track their progress

Why Your Customers Like It?

BUSINESS

BENEFITS

Customer Retention – better trained support staff;

Customer Acquisition – better trained salesmen;

Reputation – better trained staff;

Sales Process – knowledge is centralized and available;

Enterprise

Managers

Staff

Why Your Managers and Staff Like It?

OPERATIONAL

BENEFITS

Quality – knowledge is centralized and available;

Continuity - knowledge transfer and update;

Structure – employees have access to knowledge based on organization structure;

Security – knowledge is securely hosted on enterprise server;

Accountability – real-time online reports and analysis;

Mobility – shared access, available everywhere, communication features;

Enterprise

Managers

Staff

Why Your Accountant Like It?

COST

BENEFITS

Training cost – less time from new to productive employee;

Scaling – easy and cheaper expansion;

HR – less trainers necessary;

Paperless - effective, efficient knowledge and learning management;

Productivity – reduced unproductive training time;

Enterprise

Managers

Staff

How Does Document Archiving Help You?

Paperless Office Productivity

• Fast implementation - ready Archiving solution;

• Drag and Drop – intuitive archiving procedure;

• Collaborative – share files internally and externally;

• Flexible – most common formats (PDF, Office, Media, et.);

• Comfortable – built-in media player, preview, alerts and notifications;

• Local support - by SoftControl, a trusted partner, speaking Thai and English.

Can You Afford SAP or Dynamics AX?

Enterprise Resources Management

• Modular

• Scalable

• Multi-lingual

• Thai accounting

• Customizable

• Supported by SoftControl

How Do You Manage and Control Your Business?

How Do You Manage Your Customer relations?

Enterprise Sales & Marketing

• Fast implementation -ready CRM solution ;

• Secure and easily accessible – installed on YOUR server;

• Fit YOUR business process - customizable;

• Easily scalable -future expansion;

• Flexible - integration with PBX/IP telephony, office applications, emails etc.;

• Local support - by SoftControl trusted partner speaking Thaiand English.

What If Your Business Is Special?

Custom Software Development

Multimedia

Databases Microsoft Applications Mobile Applications

Websites Business Process & Flow

TODAY>75% of website visitors use

mobile devices in Asia

Your WebsiteHow Do People See It Today?

Competitors

Why Did You Build It?

Shareholders

Customers

RegulatoryAgencies

Suppliers

Partners

investors

EmployeesCandidates

Your Enterprise Website

Your WebsiteWho Visit Your Website?

Stakeholders

Customers

Regulatory Agents

Suppliers

Partners

Investors

It’s all about

PEOPLE

Who use

65-75%

25-35%EmployeesCandidates

1. Increase visibility in Search Engines

2. Get more traffic

to your Website

3.Generate more

quality leads

4. Increase Sales and Revenue

1. Increase visibility in Search Engines

2. Get more trust

to your Company

3.Generate more

Interest to partners

and investors

4. Improve your Brand

and awareness

B2C websites

B2B websites

Professional WebsitesWhy Need B2B and B2C?

ImplementationDesign, programming and fixing issues.

Maintenance Content, Monitoring, Reporting, Recommendations, Campaigns

Website Health CheckDetailed analysis and report with improvement proposals.

Your WebsiteHow SoftControl Can Help You?

Our PortfolioWhat Did We Build?

www.endometriose-info.chDesign, Website Implementation and Optimization - responsive

http://www.endometriose-info.ch/


www.pretuval.chConcept, Design, Implementation, Maintenance - responsive

http://www.pretuval.ch/


www.canesten.com.auWebsite Implementation - responsive

http://www.canesten.com.au/


www.berocca.com.auWebsite Implementation, Maintenance - responsive

http://www.berocca.com.au/


www.mgbpop.chB2B Retail Website: Design, Implementation - responsive

http://www.mgbpop.ch/


www.tamarindsprings.comAudit, Optimization, Implementation, Maintenance - responsive


www.verhuetungsinfo.chDesign, Website Implementation, Optimization (in progress)

www.ms-diagnose.chDesign, Website Implementation

http://www.verhuetungsinfo.ch/

http://www.ms-diagnose.ch/


www.flypeach.comDesign, Website Implementation, Integration with Booking Engine

http://www.flypeach.com/

IT Peace of MindWhat Does “All-In-One” IT Service Provider Mean?

Continuity & Network Support• IT and Network Support, Maintenance

and Consulting• Backup – servers and laptops• Disaster Recovery• Secure enterprise collaboration

HR & Learning Solutions• HR and Recruitment Management• Training and Knowledge Management

Telephony & Emailing• IP Telephony• Hosted Telephony service• Secure Email service

Web Development & Optimization• Website Health Check• Design and implement for all browsing

devices (Responsive Design)• Web Optimization• Website Maintenance

Business & Process Solutions• Documents Archiving & Management• Customer Relations Management• Customer Support Management• Enterprise Content Management• Online Survey Management• Enterprise Resources Management• Custom software development

About SoftControlWhy Do Many Companies Trust SoftControl?

Thai company since 1993

Support small, medium, and large enterprises

Serve customers in their language

Western style service and business philosophy

Customer Satisfaction is our main focus

200+ CustomersWho Used Our Services and Solutions?

Kolang

Looking for a partner who understands specifics of your situation, and have a vision and expertize to give you a

FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges? Then …

CONTACT US

SoftControl.Net, Ltd.9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, ThailandVoice: +66 2 105-4068 Fax: +66 2 664-2306 [email protected] www.softcontrol.net

We speak your language

IT Peace of Mind

Date post:	13-Jun-2015
Category:	Technology
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