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© 2018 Cognizant
© 2018 Cognizant
SOFTWARE AG Innovation Tour, April 2018
Cognizant DiscoverProcessTransforming business processes through automated process discovery, monitoring & analysis
A Cognizant EAS-IPM Offering
© 2018 Cognizant 2
System of Engagement
Custom Apps Legacy Apps MDM System Data Warehouse ERP System HCM System
System of Records
Syst
em o
f In
no
vati
on
& D
iffe
ren
tiat
ion
DigitalProcess Management
Optimized BPMS Real Time Insights
Dynamic Case Mgmt. Predictive and Adaptive DecisioningIntelligent and Robotic
Process Automation Complex Event Processing
Connected Digital Enterprise
Enterprise and Partner Integration
Deep Integration
iPaaS API Management
Hybrid Integration Micro Services
DigitalEnablement Platform
IOT and Device Integration Intelligent Automation Platform
Block chain Integration Fiber
Low Code Application Platform
Cognizant IPM: Leading Global Digital Integration & Process Automation Practice
© 2018 Cognizant 3
Lets see if these are some common questions enterprises are asking themselves
Are my Customers fully satisfied?
Do I know the root causes of the problems?
Am I looking for Agility or worried for obsolescence?
Are we fully compliant?
How is my Workforce performing?
Am I really looking for digitally transforming my business?
© 2018 Cognizant 4
Challenges in the current ecosystem that may need attention
Silo’ed Process Execution at function level involving disparate applications
Lack of end-to-end process view across the enterprise
Inability to continuously monitor process performance & prevent compliance issues
Disconnected Data & process - No objective way to identify root causes of process issues
Process execution varies across geographies, LOBs, even across operators
Documented Process is not same as Implemented or Executed Processes
© 2018 Cognizant 5
Organizations adopt existing solutions and approaches to address them…
Organizations are striving for continuous improvement of business process outcome. Traditional approaches like BPR, BPM/BAM, DW/Analytics or their combinations fail to provide necessary capability & insight
Desired Capability Enterprise BPRDW /
AnalyticsBPM / BAM
Quickly derive process insights and be accessible anytime anywhere
Provide end-to-end view of processes across systems
Associate process data and underlying process instances for root cause analysis
Continuously monitor processes & identify anomalies
WHITESPACES WILL STILL REMAIN, DESPITE ADOPTING EXISTING SOLUTIONS
© 2018 Cognizant 6
There is a need for an automated platform that helps in…
Root cause identification & take corrective action
Intuitive Analysis Process
performance
Also is:
• Easily Deployable• Fast• Consumes less resource• Industry agnostics• Reusable• Supports high data volume
“Cognizant DiscoverProcess” offers all of this and more…
Fast & Accurate Understanding of
Current State
© 2018 Cognizant
An automated process discovery & analysis platform
7
ARIS PPM & Mashzone
Enabling organizations continuously improve process maturity by discovering process patterns, anomalies & helping root cause analysis & monitor progress through marriage of process & data
Cognizant DiscoverProcess
... powered by
© 2018 Cognizant 8
Cognizant DiscoverProcess: Overview
• Auto Process Discovery• Standard framework to extract data• Flexible to support multiple technology
Discover
Visualize• End to end process visibility• Process variations• Process aggregation
• OOTB generic & industry specific KPIs• Drill Down Dashboards• Opportunities for Optimization
Analyze
• Insights anytime anywhere• Lightweight option: process
discovery & analysis as-a-service
Represent
A technology framework catalyzing organizations move up in their process maturity journeys - built on ARIS PPM & Mashzone
© 2018 Cognizant 10
Summarizing what we observed in the Cognizant DiscoverProcess demo
It can consume data from multiple data sources
It comes with OOTB KPIs – both generic as well as industry specific
It helps analyze process performance and identify anomalies, exceptions
It helps drilling down to underlying process instances to find out the exact root cause of the problem
It can be accessed as a service over the internet, leveraging Mashzone
© 2018 Cognizant 11
Cognizant DiscoverProcess: backed by Technology Framework
Pre Built MeasuresProcess Insights Module
Process Discovery ModuleBuilding process fragments and Business process Maps
Data Staging ModuleData Organization, Identification of Unique keys, Data relationship
Connectivity FabricAdaptors, Data Load Mechanisms
Ad
min
istr
atio
n
Domain Extensions
Data Visualization ModulePresentation Layer
© 2018 Cognizant
• Data-driven automated process discovery
• Faster visibility into process performance through OOTB KPIs
• Reduced time for data setup, industry specific KPI definition & analysis by up to 60%
Reduced time to insight
12
Cognizant DiscoverProcess: Value Proposition
Cognizant DiscoverProcess
offers• Accurate real-time process insights for
continuous improvement• Seamless root cause analysis by visually drilling
down from• reports to underlying process steps• Removal of the scope for manual errors and
discretion• Aggregation of process insights over
dimensions like Geo./LOB
Better Results
• One-time setup - removal of redundancy for multiple processes
• Exponential benefits over additional processes
Enhanced Incremental Benefits
Enabled by• Ready to consume metrics package • Universal Support for data sources – Readily available clients for
SFDC, Pega, SAP (In progress)
• Ability to function in both real-time as well as offline modes• Lightweight framework available as a service • Limited investment on infrastructure with much lower TCO
© 2018 Cognizant 13
Cognizant DiscoverProcess: Value Proposition – Taking a closer look...
~ 40-50% effort savings*
Cognizant DiscoverProcess Offers
as compared to
Cognizant DiscoverProcess Offers
as compared to
~ 30-40% effort savings*
High Low
High Low
High Low
Low High
Process Discovery & Analysis leveraging standard analytic tools
Traditional Process Discovery & Analysis
Process Discovery & Analysis Leveraging Cognizant DiscoverProcess
SME involvement needed
Analysis Effort
Effort to derive insights
Accuracy of Results
* Assuming analysis of medium complexity processes (~5-6 for a given process area) for a standard Level 3 organization
© 2018 Cognizant 14
Cognizant DiscoverProcess: Process Insights leveraging pre-built KPIs
Generic KPI
Industry Extensions
• Resources per task• Overall operator performance• Duration of Critical resource
activity?• Average users by project &
location?
• Claims Paid over a time period
Cost / Effort
• Overall Process Cycle Time Distribution
• Activities consuming more time• Cycle Time Trend over a time
period
• Claims turnaround time• Average Call Handling time
Time
• Number of policies issued over a time period
• Number of policies issued by each agent
• Resource efficiency• Critical resource list• Productivity and Idle Time
Snapshot for workforce• Average user activity duration
Productivity
• Processes & activities that incur slippages?
• Delay duration of slipped milestones?
• Amount of missed deadlines by exception type?
• Number of claims that breached SLA
• Number of applications that could not be processed within stipulated time
Compliance
© 2018 Cognizant
Thank You
Prodyot BiswasAssociate Director, EAS-IPM Consulting
https://www.linkedin.com/in/prodyot
@Prodyot