Software Infrastructure Solutions for Government IBM Innovation Strategy

IBM Global Government

Sofia 13 March 2008

© 2008 IBM Corporation

Cherif MorcosIBM Public Industry Solutions Sales ManagerCentral, Eastern Europe, Middle East, Austria & Switzerland

Software Infrastructure Solutions for Government

IBM Innovation Strategy

IBM Market Intelligence

© 2008 IBM Corporation2 E-Government Sofia, March 13th 2008

Government consists of a number of International, Central, Regional and Local Government “agencies”

InternationalGovernment

Central Government

Regional GovernmentLocal Government



In the public sector, the viability of nations and institutions depends on their ability to innovate



Source: March 2005 McKinsey Quarterly survey of 9,345 global executives

CIOs and CTOs recognize innovation as the most important capability for differentiation and growth

Ability to manage the risingcosts of regulation

Ability to allocate capital

Ability to manage a global organization

Ability to allocate the best talent

Ability to innovate

“Low hanging fruit” is gone – the key to differentiation lies in innovation



Challenges and opportunities for innovation in public sector

Healthcare/Life Sciences

•Demand for high quality care and services •Healthcare productivity •Skills shortages•Need for health and wellness management programs •Increased regulatory scrutiny•Patient-centric healthcare networks, electronic medical records

•Budget constraints•Security concerns •Aging population •Need for economic development•Workforce development

•Budget constraints•Assessment and accountability•Need for lifelong learning programs•Competition for research dollars•National Competitiveness

Government

Education





The Government Innovation JourneyIdentifying Government’s position and plan a path forward

ACCESSACCESS INTEGRATIONINTEGRATION ON DEMANDON DEMAND

Web presence: Information, search, e-mail

Online Government

Wave 1

InteractiveGovernment

Intelligent infrastructure and portals

Government-Offering Centric: Enable online transactions

Wave 2

ExtendedGovernment

Leverage the network / extend the enterprise

Enhance value for all stakeholders

Flexible: Cross-

enterprise partnerships, integration, collaboration

Wave 4

IntegratedGovernment

Enterprise integration and transformation

Customer-centric: Providing valued service to customers

Multi-channel access and exchange

Wave 3

Collaborative Government

Prepare for and respond to unexpected situations

Spontaneously tune service delivery to specific groups/needs

Adaptive: Processes respond to a wide range of individual needs and situations

Wave 5



Everybody talks about innovation. IBM knows how to help clients become innovators.

Where do you start? Potential "doorways" to innovation:

– Make your services special– Make your products special– Examine your processes– Consider your business model– Put management culture to the test– Respond to rapidly changing business conditions



Business flexibility and responsiveness enables innovationPeople, process and information are entry points

Leverage information for business insight

– Deliver trusted information real time and in context

– Reduce risk and improve visibility into business operations

Extend the ability to collaborate inside & outside the organization

– Enhancing people to people collaboration

– Support multi-channel delivery

Business model & process innovation

– Seamless coordination between automated and people/information driven business processes

– Increase organizational effectiveness



Service orientationMaking it easier to integrate people, process and information

With integration and service orientation

Without integration and service orientation

Integrating existing systems and creating new services can be as tough as knocking down walls

Without integration and service orientation…

Without a service orientation... applications would end up having to be “ripped and

replaced”



Global Information Grid – Enterprise Services (GIG ES)3

Support real-time & near-real-time warfighter needs, and business usersSupport real-time & near-real-time warfighter needs, and business users

DoD (Title 10) IC (Title 50)

Users/Entities

Business Domains Warfighter Domains

Force Application

COI’s

Protection

Command & Control

Strategic Planning& Budget

Logistics

Domain/ COI

Capabilities

ICOrg Spaces

National Intelligence Domain

Core Enterprise Services (CES)

Accounting & Finance

ApplicationUser

AssistantStorage Messaging

Acquisition

Installation & Environment

COI’s

COI’s

COI’s

Focused Logistics

Human Resource Management

Battlespace Awareness

IA/Security

IA/Security

ESM

IA/Security

ESM

IA/Security

ESMDiscovery

IA/Security

ESM

Collaboration

IA/Security

ESMEnterprise

ServiceManagement

(ESM)

Mediation

IA/Security

ESM

IA/Security

ESM

Technical Infrastructure

Domain

ESM

IA/Security

Cross Domain COI’s

(e.g. M&S)

Levels of Services

Above Core Level

Expedient COI’s

ICSIS Community Space

Support real-time & near-real-time warfighter needs, and business usersSupport real-time & near-real-time warfighter needs, and business users

DoD (Title 10) IC (Title 50)

Users/Entities

Business Domains Warfighter DomainsWarfighter Domains

Force Application

Force Application

COI’s

ProtectionCOI’

sProtection

Command & Control

Command & Control



LogisticsLogistics

Domain/ COI

Capabilities

ICOrg Spaces

National Intelligence Domain

Core Enterprise Services (CES)

Accounting & FinanceAccounting & FinanceAccounting & Finance

ApplicationUser

AssistantStorage Messaging

AcquisitionAcquisition



COI’sCOI’s

COI’sCOI’s

COI’sCOI’s

Focused LogisticsFocused Logistics

Human Resource ManagementHuman Resource ManagementHuman Resource Management

Battlespace AwarenessBattlespace Awareness

IA/Security

IA/Security

ESM

IA/Security

ESM

IA/Security

ESM

IA/Security

ESM

IA/Security

ESM

IA/Security

ESMDiscovery

IA/Security

ESM

IA/Security

ESM

Collaboration

IA/Security

ESMEnterprise

ServiceManagement

(ESM)

Mediation

IA/Security

ESM

IA/Security

ESM

IA/Security

ESM

IA/Security

ESM

Technical Infrastructure

Domain

ESM

IA/Security

Cross Domain COI’s

(e.g. M&S)

Levels of Services

Above Core Level

Expedient COI’sExpedient COI’s

ICSIS Community Space



Apps

&

Info

Ass

ets

Business Innovation & Optimization Services

Deve

lopm

ent

Serv

ices

Interaction Services Process Services Information Services

Partner Services Business App Services Access Services

Integrated environment for

design and creation of

solution assets

Manage and secure

services, applications &

resources

Facilitates better decision-making with real-time business information

Enables collaboration between people, processes &

information

Orchestrate and automate business processes

Manages diverse data and content in a unified

manner

Connect with trading partners

Build on a robust, scaleable, and secure services environment

Facilitates interactions with existing information and

application assets

ESBFacilitates communication between services

IT S

ervic

eM

anag

emen

t

Infrastructure ServicesOptimizes throughput, availability and

performance

IBM SOA Reference Architecture Ministry of

HealthMinistry of

InteriorMinistry

of DefenseMinistry of

FinanceGovernment

Administration

Customs, Ports,

Borders

Ministry of Education ETC..



Healthcare IBM SOA Reference Architecture

Business Innovation & Optimization Services

De

ve

lop

me

nt

Se

rvic

es

Interaction Services

Process Services

Information Services

Partner Services

Business App Services

Access Services

IT S

erv

ice

Ma

na

ge

me

nt

Infrastructure Services

Enterprise Services Bus

IBM Healthcare Solutions

HospitalEnterprise

Portal

ClinicalContext

Management

ClinicalSystemsSecurity

ClinicalIntelligence

mHealthManagement

Partner Solutions



Anti-terrorist/Fraud/Corruption Integrated Information Example

Presentation Integration

Homepage with current procedures, suspicious facts, latest findings and calendar as user-individualized overview

„news-ticker“ with current events

Interoperability and Connectivity(Enterprise Service Bus)

Commerce Integration

Intra-Government Integration

RFID Integration

(EPCIS)

Master Data Services

Master Data

Master Data Integration Services

PassportVisa

National ID Card

Travel Documents

Safety &Security

Integration

Standardization Entity Resolution Relationship Awareness

Messaging

CentralInformation

System

Anti-terrorism SystemsISV Applications Biometrics, Facial Recognition

Multimedia Audio, Video

Legacy SystemsAnalytical Data

(NORMA)

Third Party Data Services

( i.e. ACXIOM, POS,Postal Codes,

Lexis NexisDunn & Bradstreet,

Watch Lists, Etc.

Scanned docs

UnstructuredContent

RDBMS

Mainframe

Counter Terror Measures, Plans and Alerts

Process Manager

Counter Terror Measure Process, Plans, Alerts

Watch List Citizen

Visitors Location

Master Data Services

Service integration

Federate Synchronize Transform Standardize & Match Profile & Monitor Data Quality Harmonize & Distribute

Handheld, In Car,

Portable Devices



Case Worker Jim Hughes

CAF Programs

Employer XYZ Co.

Segmentation or Grouping AARP

Privacy Profile

External SystemReference Keys

Contact Method

123 Main Street

Home Phone Email

Primary Residence

Employer

Citizen relationship

Jane F. Smith

Duplicate Suspect

Jenny SmithDaughter

Family Hierarchy

Mr. John SmithHusband

Household Members

Mrs. Jane Smith

Party Names

Note / Alert Financial Profile Revenue / Tax

Program Profile

Party Values

Citizen master profile – Government Shared Services



Municipal Performance Scorecard Blueprint

Mayor’s office

Parks &Recreation

Police

Planning &Community

Development

Public Works

Education

Children, Youth & Families

Watershed

Local leaders are highly accountable to their constituents

Largely a “green field” opportunity

Noteworthy city governments have already invested in such programs

Highly replicable solution

Modular solution – e.g. Police, Education, Watershed management, Public Works are all individual opportunities

Need for Municipal Performance Scorecard



Where is innovation working?



CHALLENGE Stockholm, like cities throughout the world, is struggling with traffic

congestion and pollution that is adversely effecting the quality of life.

SOLUTION Implement a pilot congestion charging system that monitors traffic

flow throughout the cities charging zones. Vehicles entering or leaving the charging zone are charged based on time of day, with fares highest during peak rush hours. The solutions leverages RFID technologies and cameras linked to license plate data bases to identify vehicles.

BENEFITS

In the first month of the pilot traffic in the charging zones,

traffic was reduced by 100,000 vehicle passages per day or 25%train and transit passengers increased by 40,000 per day parking fines reduced by 29%

Stockholm residents voted to continue to pay for the privilege of driving in the City

Emerging Intelligent Transportation Stockholm



A repository of consistent, accurate crime information … allowing the department to speak with “one voice”…

and drive more proactive policing.

A single, integrated and coordinated source of crimeinformation data that is validated and counted in accordance

with Federal and State reporting standards and Police Department initiatives

Models, Technology, Best Practices

Data & Content, Federation, Real-time Feeds, Advanced Analysis

CAS HRSUCR ARREST GISCAD

IBM Crime Information WarehouseDelivering Information to Help Fight Crime



EVO - Slovakian eGovernment Organisation- Ministry of Employement and Professional Training – IEFP

- First Tender executed Summer of 2006

- Implemented by law 2007http://evo.gov.sk

- Target:

- 1.800 Offices & institutions signed up

- 30.000 Tenders pr. year

International ETHICS References – Slovakia *

* Courtesy of Innovasion IBM ISV-innovasion.dk



NASA Press Release exemplifies our expertise and success in systems and software engineering

NASA EYES OPEN STANDARD SOFTWARE FOR NEXT-

GENERATION JAMES WEBB SPACE TELESCOPE

Armonk, NY, January 19, 2007 – IBM (NYSE: IBM) today announced the National Aeronautics and Space

Administration (NASA) is using IBM software to develop the software and systems that will operate the James

Webb Space Telescope…………

MSN Money

Information Week

CNETInfoWorld

EE Times

CRN

Yahoo! Finance

ZDNET

PressZoom

Playfuls.com Science & Tech

MarketWatch from DowJones

ADT Magazine

SDA Asia (Singapore)

IT News Online (India)

TechWorld (Netherlands)

Motley Fool

MoneyControl.com

TechBlorge.com (Australia)

EFYtimes.com (India)

PressZoom (Netherlands)

TechWhack (India)

TechNews (New Zealand)

Government Computer News

CNN Money

NetworkWorld



Solution

Solution: Capture and convert data from multiple locations operating on different technology platforms

Benefit: Connects care facilities, laboratories, doctors' offices, private imaging firms, community care centers – secure authorized access for care providers

Provider Information Exchange

Solution: 2 - 4 year EMR implementations with SAPBenefit: Easy and fast access to every professional in the organization to

relevant information, from the point of care to the continuum of care, necessary for decisions

Government and Community

Information Exchange

-

Extremadura and Catalunya

Regional Governments

Solution: Biosurveillance implementations in each of the Canadian provinces and territories over the next 5 years

Benefit: Achieving key areas of public health business functionality including case management, outbreak management, immunization management and alerting.

Public Health Information Exchange

Denmark – National e-Health Portal with PHRs

Solution: Denmark created a national e-Health portal, Benefit: Sundhed.dk, that allows its citizens to access healthcare information

easily and provides healthcare providers with a means to collaborate and share information.



Solution: St. Louis - Business strategy and execution planBenefit: Support the collaborative effort of St. Louis City, St. Louis County, the state of Missouri,

health providers, & community members to improve the health of uninsured and underinsured citizens in St. Louis City and County.



Pan-Canadian Public Health Disease

Surveillance

IBM in Healthcare – Portals and Beyond



www.ibm.com/government

[email protected]

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