110 MMS May 2014 mmsonline.com
better production Shops Using Technology
Software Speeds ISO Certifcation, Improves Shop Communication
When Rehtek Machine Co. owners Stephen
and Paul Reh began searching for a total
software solution for their machine shop, they
initially set out to meet ISO 9001 quality certifica-
tion requirements. However, the ISO quality module
within the E2 job shop system from Shoptech
Software (Glastonbury, Conn.) provided far more
Rehtek Machine co.
problem Needed an ERP solution to meet
ISO requirements
solution E2 job shop system
from Shoptech
results Achieved ISO certification,
improved quality throughout the shop
Stephen Reh, one of the owners of Rehtek Machine
Co., created this “artwork” to show all the docu-
ments that could accompany a particular job
through production. Rather than tracking a series
of disparate spreadsheets, Mr. Reh uses Shoptech
Software’s E2 job shop system to track all
documentation in one report, freeing him to work
on the business.
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better production Shops Using Technology
112 MMS May 2014 mmsonline.com
than that. “It also made us look at our processes
and helped us put in place a quality management
system that’s now par t of our culture,” says
Stephen, who founded the company wi th
his brother, Paul, in 1990.
Quality is particularly important for a company
like Rehtek. The 12-person job shop located
in Passa ic, N.J., suppl ies the aerospace,
Because quality require-
ments such as finish,
edges, concentricity and
cosmetics are important
to Rehtek’s customers,
these requirements—
measured and inspected
using video metrology—
form the foundation
of the shop’s focus
on quality.
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114 MMS May 2014 mmsonline.com
MANUFACTURING EXCELLENCE SINCE 1939
www.graymills.com [email protected] 888-472-9645
DESIGNED, ENGINEERED, MANUFACTURED AND SUPPORTED IN CHICAGO, IL USA
MODULAR IMMERSION SYSTEMSPrecision production cleaning for your specialized process requirements.
Pre-Wash, Wash, Rinse, Dip, Coat, Dry
Stop by and talk to us at IMTS booth #E5446
FOR 75 YEARS
electronics and medical industries, and more than
half of the business is dedicated to precisely
machining small components for pressure sensors
that control and monitor fluids and gasses. Pres-
sure sensor parts include high-voltage contacts,
connector pins, electrodes, feed-through assem-
blies, glass metal headers and a variety of hermetic
seal components.
Most of the parts machined at Rehtek range
from 0.010 to 1.5 inches in diameter, with toler-
ances of ±0.0002 inch and cross-drilled features
starting at 0.008 inch in diameter. The pressure
sensor components are machined from a variety
of glass-to-metal sealing alloys, including stain-
less steel, Kovar, 52 al loy, ti tanium, Inconel
and exotic alloys. These components have strin-
gent end-user demands on finish, edges and
concentricity because they need to function in
extreme environments that are subject to very
high pressures, low and high temperatures, and
kinetic energy.
“In our business, when you’re dealing with
glass-to-metal seals, quality takes on a whole
new dimension,” Mr. Reh says.
For that reason, the shop was particularly
attracted to the ISO quality module’s rapid docu-
mentation system (RDS) within Shoptech’s E2
software. This component automatically produces
quality management system documentation,
saving employees time and minimizing errors. For
instance, in less than 10 seconds, employees can
access any ISO quality record on the screen.
Ac c o rd i n g to M r. R e h , t h e R D S wa s
embraced not on ly by employees, but by
Rehtek’s third-par ty cer ti f ication registrars
as we l l , because ISO 9001:2008 qua l i t y
standards are built into Shoptech’s E2 solution.
The RDS component speeds ISO training and
facilitates job shop compliance with ISO9001:2008,
Shoptech Software, call 800-525-2143
or visit shoptech.com.
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better productionShops Using Technology
mmsonline.com May 2014 MMS 115
MANUFACTURING EXCELLENCE SINCE 1939
www.graymills.com [email protected] 888-472-9645
BED FILTERSContinuous fltering of chips, grinding swarf, and other by-products of machining maintains peak operating effciency extending life of coolant and production consistency.
Stop by and talk to us at IMTS booth #N7259
FOR 75 YEARS
DESIGNED, ENGINEERED, MANUFACTURED AND SUPPORTED IN CHICAGO, IL USA
ISO13485 and AS9100 certification audits.
Perhaps the greatest benefit of E2’s ISO qual-
ity module is that it streamlines documentation.
From estimates to invoicing, E2 brought all of
Rehtek’s accounting functions into one module
for an integrated management tool. However,
before Rehtek integrated the quality module, it
needed to make sure it was able to integrate with
its existing reporting system. As an SAP Crystal
Reports user, the company did not want to upend
its legacy reporting system when implementing
a new software package. As it turns out, the E2
E2 facilitates process
improvement through a
documentation system
that fosters contribu-
tions from employees
along the entire work-
flow. When the company
makes an improvement
on the shop floor, it’s
documented and used
going forward.
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better production Shops Using Technology
116 MMS May 2014 mmsonline.com
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See us at IMTS 2014Booth: E-5041
Here are some examples
of parts made in the
shop. The left photo’s
Kovar parts are used in
the high-voltage contact
industry. The right
photo is an example of
precision machining for
a quality hermetic seal
on a pressure sensor
component.
shop system uses technology from SAP Crystal
Reports, Intuit Quickbooks and Microsoft SQL
Server 2012 for seamless integration into its core
solution. Drawing from more than 200 report
templates available in E2, Rehtek was able to
customize its own reports.
On the shop floor, all internal documentation
is incorporated into the job, as needed. There are
no longer phantom documents on the shop floor.
All documents are now traceable back to any job.
The quality module covers everything from doc-
ument control, non-conformances, recommended
corrective actions, employee training and work
center/tooling maintenance.
“E2 closes the loop for us in terms of trace-
ability,” Mr. Reh says. “It gives us total process,
document and data control.”
By using E2’s quality module, Rehtek also has
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better production Shops Using Technology
118 MMS May 2014 mmsonline.com
monitor job status directly over the internet.
ISO 9001 certificates of compliance are auto-
matically generated in shipments, segmenting
out multiple shipping addresses, partial shipments
and back orders. E2’s auto billing ensures pur-
chase orders, invoice numbers and packing list
numbers all line up. Customers are notified of
shipments automatically via email.
E2’s qua l i t y module has a lso improved
communication within
the company, thereby
improving productivity
and p ro f i t ab i l i t y. I t
f ac i l i t a te s p ro c e s s
improvement through
a d o c u m e n t a t i o n
system that foste rs
c o n t r i bu t i o ns f ro m
employees along the
entire workflow. Rehtek
uses E2’s feedback
and corrective action
report function within
the quality module to
track all positive and
negative aspects of a
job and automatically
share those repor ts
throughout the entire
company. For instance,
every customer print is
redlined for improve-
ment and clarification,
Mr. Reh says. It’s then
attached to the router
so it can be noted when
the company makes that
part again.
Everyone from the
estimator and machine
operator to the accoun-
tant has clear insights
into making the process
better, Mr. Reh says,
and when the company
makes an improvement
on the shop floor, it’s
documented and used
going forward.
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great l y improved i ts communicat ion w i th
customers. For instance, external documents
such as blueprints, specs, material certifications
and pictures, can be easi ly attached at any
point during the process to keep communication
wi th the customer current and organized.
Us ing E2 Webv iew, cus tomers can v i ew
information such as quotes, tracking production,
scheduling and more. This enables them to
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