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Software User Manual Of
AWAASSoft e-Governance solution
For
Ministry of Rural Development
Govt. Of India
Developed and maintained by
National Informatics Centre/NICSI, Govt. Of India
August 2012
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USER MANUAL
1.1 AWAASSoft Overview ................................................................................................... 4
1.2 Technical Specifications .................................................................................................. 8 1.2.1 Software Requirements ............................................................................................. 8
1.2.1.1 Server Side ......................................................................................................... 8 1.2.1.2 Client Side .......................................................................................................... 8
1.2.2 Hardware Requirements............................................................................................ 8
1.2.2.1 At Data centre .................................................................................................... 8
1.2.2.2 At Client Side ..................................................................................................... 8
1.2.3 Manpower ................................................................................................................. 8 2. CITIZEN ............................................................................................................................ 9 3. BENEFICIARY ............................................................................................................... 11 4. GRAM PANCHAYAT .................................................................................................... 13
4.1) Login ......................................................................................................................... 13
4.2) Data Entry ................................................................................................................. 15 4.2.1. Beneficiary Section ............................................................................................ 15 4.2.2 Inspection of Houses Section .............................................................................. 16 4.2.3 Funds Section ...................................................................................................... 18
4.2.4 Grievance Section ............................................................................................... 24
4.2.5 Generate Pay order Section ................................................................................. 25
5. BLOCK PANCHAYAT .................................................................................................. 28 5.1 Login .......................................................................................................................... 28
5.2 Data Entry .................................................................................................................. 30 5.2.1 Beneficiary Section ............................................................................................. 30 5.2.2 Inspection of Houses Section .............................................................................. 31
5.2.3 Funds Section ...................................................................................................... 34 5.2.4 Grievance Section ............................................................................................... 38
5.3 Data Entry At Gram Panchayat (BDO Screen).......................................................... 40 5.3.1 New Beneficiary ..................................................................................................... 40
5.3.3 Photo Upload .............................................................................................................. 40
6. DRDA/Zilla Panchayat .................................................................................................... 41 6.1 Login .......................................................................................................................... 41 6.2 MIS Data Entry .......................................................................................................... 42
6.2.1 Set Targets .......................................................................................................... 42 6.2.2 Sanction Section.................................................................................................. 43 6.2.2.5 Generate Order Sheet. ..................................................................................... 46 6.2.3 Verification Section ............................................................................................ 47 6.2.4 Fund Management Section ................................................................................. 48
6.2.5 Grievance Section ............................................................................................... 54 6.3.1 MPR Data Entry Section ......................................................................................... 57 6.4 Online Submission of Proposal .................................................................................. 59
6.4.1 Audit Report........................................................................................................ 59 6.4.3 Online Proposal Submission/Action ................................................................... 65 6.4.4 Online Proposal For demand of fund .................................................................. 66
6.5 Reports ....................................................................................................................... 67
6.6.1 Number of Houses sanctioned – Scheme Wise .................................................. 67 6.6.2 Number of houses sanctioned – Allottee Type Wise .......................................... 69
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6.6.3 Number of houses – stage wise ........................................................................... 71 6.6.4 Houses Allotted to PH, Ex-Servicemen etc. ....................................................... 73
7. STATE ............................................................................................................................. 75 7.1 Login .......................................................................................................................... 75 7.2 Data Entry .................................................................................................................. 76
7.2.1 Fund Transfer From the State ............................................................................. 76 7.2.2 Lodge Grievances ............................................................................................... 76 7.2.3 Attend Complaints .............................................................................................. 78 7.2.4 Proposals For Verification .................................................................................. 78
7.3 Reports ....................................................................................................................... 80
7.3.1 Scheme wise Number of IAY houses Sanctioned ............................................ 80
7.3.2 Social Category Wise Number of IAY houses Sanctioned ................................ 82
7.3.3 Allotee Type Wise Number of House Sanctioned .............................................. 84 Drill down to District wise ........................................................................................... 85 7.3.4 Number of houses, Sanctioned at different Stage Wise ...................................... 86 7.3.5 Number of IAY houses – Social Status Wise .................................................... 88 7.3.6 Number of IAY houses Pending Sanctioned ...................................................... 90
7.3.7 Number of IAY houses Pending and fund release .............................................. 92 7.3.8 Inspection Report ................................................................................................ 93
7.3.9 Physical Progress Report .................................................................................... 95 7.3.10 Convergence Progress Report .......................................................................... 95
7.3.11 Physical Progress Report .................................................................................. 96
8. MoRD .............................................................................................................................. 97
8.1 Login .......................................................................................................................... 97 8.2 Data Entry .................................................................................................................. 98
8.2.1 Set Targets .......................................................................................................... 98 8.2.2 Fund Management Section ............................................................................... 100 8.2.3 Grievance Section ............................................................................................. 102
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1.1 AWAASSoft Overview
Introduction
Housing is one of the basic requirements for human survival. For a shelterless person,
possession of a house brings about a profound change in his existence, endowing him with
an identity, thus integrating him with his immediate social milieu. With a view to meeting
the housing needs of the rural poor, Indira Awaas Yojana (IAY) was launched in May 1985
as a sub-scheme of Jawahar Rozgar Yojana. It is being implemented as an independent
scheme since 1 January 1996. The Indira Awaas Yojana aims at helping rural people
below the poverty-line (BPL) belonging to SCs/STs, freed bonded labourers and non-
SC/ST categories in construction of dwelling units and upgradation of existing
unserviceable kutcha houses by providing assistance in the form of full grant.
AWAASSoft is a local language enabled workflow based transaction level Management
information system to facilitate e-governance in the System. The System has been prepared
and deployed at http://iay.nic.in by NIC in collaboration with Ministry of Rural
Development. The System is designed for all stakeholders of IAY including the beneficiary
of the scheme. The portal http://iay.nic.in is accessible to all including the
National/International Community. AWAASSoft starts with setting of targets by Ministry
of Rural Development for a financial year. The System facilitates selection of beneficiaries
by providing loose coupling with Rural Household Survey BPL Census 2002.
AWAASSoft FlowTargets
Target Setting By MORD
State Targets District Targets
Physical FinancialPhysical
Financial
Beneficiary
Identification of Beneficiary at GP
Consolidation at Block Level
Consolidation at District Level
Sanction Reasons
Sanction House & Generate
Sanction Order
Order SheetReasons
Consolidation at District Level
Inspection
Inspection At GPInspection At Block
Below Foundation Level
Roof Level
Roof Cast
Foundation Level
Lintel Level
Completed
Fund Transfer
MORD State
DRDA
Block
GP
Beneficiary
Submission Of Proposal
By DRDA
Financial TargetsFinancial Targets
Target Setting By DRDA
Block TargetsGP Targets
Physical TargetsPhysical Targets
End
Generate Order Sheet
No
Yes
Yes
No
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Vision
Work flow automation
Transparency in the system
Information exchange among stakeholders
Empowering People
Stake Holders:
Citizens
Beneficiaries
Gram Panchayats
Block Panchayats
DRDA
State Rural Development Departments
Ministry of Rural Development
Banks
Modules Of AWAASSoft
Target setting for a year
This deals with the target setting (physical and financial) at State, District, Block and Gram Panchayat
level.
Beneficiary Management
This facilitates selection of beneficiary from the Gram Panchayats, consolidation at Block and District
level leading to sanction of the house. The selection of beneficiary is from the Household BPL census
2002 with a linkage from Permanent IAY wait List, if available.
Inspection / Verification of Houses
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This deals with the regular inspection of houses by Gram Panchayat and Block Panchayat. It also provides
space for verification of houses by officials and monitors.
Fund Management
This Captures transfer of fund from Ministry of Rural Development to the Beneficiary
Online Submission for demand of fund This allows the Districts to submit their proposals online. It includes
the preparation of:
Audit report
Utilisation Certificate
Progress of scheme.
And the system locks the amount to be released based on the unspent balance and deductions
based on access carry over, delay in submission of proposal etc.
Proposal Processing in MoRD
Proposals sent by Districts are received by the programme division and further processing will
be done online till the fund is released from the SBBJ Bank. All stake holders can track the
processing of proposals right from their seat.
Personnel Module
Captures profile of officials engaged in Indira Awaas Yojana and hence enhance the
communication among stake holders
Grievance Redressal System
This allows every stakeholder to lodge Grievance and to trace the subsequent response.
Complaints will escalate automatically to next higher level after every 30 days, if not attended.
Linkage with Financial Institutions
This Capture the Account Details of All stake holders including beneficiaries and this
information can be shared with financial institutions through web services or the financial
institutions can access the IAY portal and give information of credit of fund into the beneficiaries
account.
Reports in AWAASSoft
All the reports required for planning and implementation at Gram panchayat, block,
District, State, MoRD , bank and other stake holders
National reports on various parameters are generated by consolidation of transactions
These Reports can be drilled down to the last level.
Alerts
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The Software raises alerts to the implementing agencies about irregularities, important
activities, messages of fund to received /transferred etc.
Benefits
E-Governance for Masses
Citizens can view all reports, alerts etc.
Citizen can lodge complaint and can trace the subsequent response.
Empowerment of Beneficiary
Can check for his selection.
Can check for fund transferred in his account.
Beneficiary can lodge complaint and can trace the subsequent response.
Tool for Management
Software generates all reports as specified in the guidelines.
It tracks fund Released from MoRD / States and subsequent releases from Districts,
Blocks, Gram Panchayats to the beneficiary.
It tracks progress in construction of houses.
It also tracks convergence of all other benefits to IAY beneficiary
Generates alerts and thus strengthens the implementation of schemes.
Hosting Infrastructure The application is hosted on two Database Servers and two web servers which in turn are
connected to SAN. These servers are placed at NIC, NICSI data centre, New Delhi.
Data Management Data management should be done at the point of origin of data. System has been designed So
that all stakeholders should exercise their roles right from their own locations. Gram panchayats
where ICT infrastructure is not there can access their role from block.
Capacity Building
Master Trainers at state level will be identified and trained by the team from Centre.
Master trainers will train the people at District level
Methodologies used for training will be face to face training, video conferencing and e-learning
For More Details Contact Rural Housing Division,
Department of Rural Development,
Krishi Bhavan – 110114
Visit: www.iay.nic.in/www.rural.nic.in
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1.2 Technical Specifications
1.2.1 Software Requirements
1.2.1.1 Server Side
1. Backend
SQL Server 2008
2. Front-End
.Net 3.5 Framework
Windows 2008
1.2.1.2 Client Side
1. Any internet browser (preferably Internet Explorer 5.5 or higher)
1.2.2 Hardware Requirements
1.2.2.1 At Data centre
1. Two Database Servers
2. Two Web Servers
1.2.2.2 At Client Side
1. Computer with Internet Connectivity
2. Printer (To print reports)
1.2.3 Manpower
1. Data Entry Operators
Two data entry operators at each district
Two data entry operators at each block
One data entry operator at each gram panchayat.
2. Capacity Building
One master trainer at district
One master trainer at state
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2. CITIZEN
A citizen may be any citizen in the constitution of the Govt. of India. A citizen is free to
view reports at any level. He can further visit all links placed in the top yellow strip as well
as the ones placed in the left and right portions of the main page to get himself further
acquainted with the scheme. The top yellow strip contains the following links:
About Us: Gives an overview of IAY and its primary aim.
Guidelines: This section contains all the guidelines of IAY as submitted by the ministry of
rural development.
Reference Centre: Contains links to the census data being used by IAY
Annual Report: Provides year-wise annual report of IAY in both English and Hindi
languages, easily viewable for the citizen.
Photo Gallery: Contains enlargeable images of constructed/ under construction houses.
FAQs: The FAQs section contains the most frequently asked questions about IAY and its
implementation
Contact Us: Provides contact details of the top ministry personnel involved with IAY.
Other useful links on the main page are briefly described below.
Identification and selection of beneficiaries: Beneficiaries will be selected from the
Permanent IAY Waitlists prepared on the basis of BPL lists in order of seniority in the list.
The no. of beneficiaries is limited by the targets set for the year. More information about
this can be obtained by visiting the link on the main page.
Criteria and allocation of funds: Central assistance under the Indira Awaas Yojana will be
allocated among the States/UTs giving 86% weightage to rural housing shortage as per
Census data and 36% weightage to poverty ratio. Similarly, inter-district’s allocation
within a State/UT will be made by giving 86% weightage to housing shortage and 36%
weightage to rural SC/ST population of the concerned districts. The targets for the Blocks
within a District and Village Panchayats within the Blocks will be decided on the same
principles. More information about this can be obtained by visiting the link on the main
page.
Innovation: Innovations section circumscribes the various recommendations put in place
regarding design and quality of the house, spatial spread of the program, unit cost, basic
amenities, release of funds and technical supervision, monitoring and transparency. More
information about this can be obtained by visiting the link on the main page.
Institute Working: This section enlists and provides overview of the various institutes that
are a part of the IAY programme. More information about this can be obtained by visiting
the link on the main page.
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What’s New: The link is medium to advertise/broadcast upcoming events and trainings.
AwaaSoft: Provides information about the software itself. User Manual and other related
information can be located in this section. More information about this can be obtained by
visiting the link on the main page.
Public Grievance Redressal System: This section is open to the public. Any citizen can
lodge complaints regarding IAY or its implementation at any level. He can track the status
of his grievance redressal as well as view the complaint register to get an overview of the
number of complaints being registered. More information about this can be obtained by
visiting the link on the main page.
Components Under IAY: IAY has various sub-schemes and provisions. These are listed in
this section as under.
New Construction: For new construction, full grant is Rs.45,000/- per unit for plain
areas & Rs.48,500/- for hilly/difficult areas.
Up-gradation: Up-gradation aid of unserviceable kutcha house to pucca/semi pucca
house is Rs.15,000/-.
Credit-Cum Subsidy Scheme: The assistance for credit-cum-subsidy scheme is
Rs.12,500/- per unit. As a part of Indira Awaas Yojana, this Ministry is
implementing since 1999-2000 the Credit-cum-Subsidy Scheme for rural housing in
which credit upto Rs.50,000/- and subsidy upto Rs. 12,500 is provided to rural
households having an annual income upto Rs. 32,000/- for house construction.
Contingency fund under IAY: 5% of the total allocated funds under IAY are kept
apart to meet the exigencies arising out of natural calamities and other emergent
situations like riot, arson, fire, rehabilitation under exceptional circumstances etc
with a district-wise ceiling of 10% of annual allocation (including State share) or
Rs.70.00 lakh whichever is higher.
Homestead Scheme: For the purpose of allotting homestead sites (to households
who have neither land nor house site), the beneficiaries will be selected only from
the Permanent IAY Waitlists as per their priority in the list. Funding will be shared
by Centre and States in the ratio of 50:50 while in the case of UTs Central
Government will fund 100%.
Special Package: There is no provision for sanctioning special packages under IAY
except for release of small amount out of 5% IAY funds meant for natural calamity
to meet the exigencies of certain natural calamities like heavy rains, floods,
cyclones, earthquakes, fire, etc. However, during the year 2008-09, an additional
amount of Rs. 3050 crore was provided for Rural Housing out of Stimulus
Economic Package for revival of economy, in the month of January, 2009.
More information about these schemes can be obtained by visiting the corresponding link
on the main page.
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3. BENEFICIARY
A beneficiary is someone who is entitled, under Indira Awaas Yojana, to receive financial
aid to construct/upgrade unserviceable ‘kutcha’ houses. If a beneficiary has previously
been registered, his details can be viewed in the system.
On the main page, click Beneficiary (second option on the yellow strip) to view
details of a beneficiary.
You will be redirected to a page requesting you to enter the IAY registration no.
Key in the reg. no. and click ‘Submit’.
(Below: Details of the beneficiary as made visible by the module. The page is scrollable
and thus split into two screenshots.)
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(Screenshot part-I)
(Screenshot part-II)
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4. GRAM PANCHAYAT
4.1) Login
As soon as the user clicks ‘Gram Panchayat’ on the yellow strip at the top of the page, he is
redirected to the screen as below.
He can choose to view reports or login to perform data entry. Click ‘Data Entry’ to
Login.
Select the state to login from.
After selecting a state, you are redirected to the login page where you need to select
from respective dropdown lists – Financial year, District, Block and Panchayat. The
user should then provide his username and password in the respective fields. Click
‘Proceed’ to continue. A screenshot is shown below.
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The following screen is visible after Login if logging in into the current financial
year.
If logging in from a previous year the following screen is visible after login.
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4.2) Data Entry
4.2.1. Beneficiary Section
4.2.1.1 Add New Beneficiary
A new beneficiary can be added by clicking ‘Add New Beneficiary’. Before
adding a beneficiary, please be sure to share the Permanent IAY Nos. list (if it
exists) with the ministry of rural development. On the page that opens, the
following steps need to be taken.
Select the Village.
Select Name of head in case you wish to register a new member from a
family / register an existing member of a family. Choose ‘Add New
Beneficiary’ if the beneficiary’s family head is not listed. If you chose ‘Add
New Beneficiary’ to register a member from a new family then skip the step
below.
Select beneficiary’s name. To register a new beneficiary from the family,
select ‘Add New Beneficiary’. To register an existing member, click the
name of the member and skip the step below.
To register a member from a new family, provide the name of the
beneficiary in the box and click ‘Proceed’.
On the following page, enter all the details as required. Fields marked with
red asterisk (*) are mandatory. If registering a beneficiary of a new family,
you will be required to provide BPL Family Id No., BPL Member Id No and
Category. In other cases, these fields will be pre-populated. In case of an
existing member, gender will also be pre-selected. (See screenshot below)
Click ‘Save’ when finished. If the form is filled correctly, a confirmation
box will appear. Click ‘OK’ to register or ‘Cancel’ to make any changes.
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4.2.2 Inspection of Houses Section
4.2.2.1 Inspection of houses
Inspection of houses can be done by clicking ‘Inspection of houses’. The last entry
done by your Gram Panchayat for any particular beneficiary can be edited by
clicking ‘Edit’ link, placed beside the ‘Inspection of houses’ link. On clicking either
of the two, a screen similar to the one below will be visible. If in ‘Edit’ mode, the
word ‘Inspect’ will be replaced by ‘Edit’.
Funds are to be transferred to the beneficiary only after the houses have been
sanctioned (List of houses to inspect displays only sanctioned houses) and have
been verified to be at Foundation or Lintel Level. This verification can be done by
National Level Monitors (NLM), officers at block level or ex-officio members. At
all other levels, inspection is done by the Gram Panchayat.
Click Inspect/Edit (as per the selected mode) to inspect a house or edit a
previous inspection. (Note: Only the last entry done by your GP will show
up for editing)
Click the drop down to see if the name of the inspector is listed. Click ‘Add
New’ to provide details for a new inspector. All fields in Field Inspector
details become editable.
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Please provide all the details as necessary. All fields marked red are
mandatory. Click ‘Save’ when finished. A confirmation will appear. Click
‘OK’ to save the inspection or ‘Cancel’ to perform further editing.
4.2.2.2 Update Convergence Details
Click ‘Update Convergence Details’ to update convergence details for any
registered IAY beneficiary.
Select Village
Select beneficiary Id/name
Please fill the form. Click ‘Save’ if this is the first time you’re submitting
the form. Click ‘Update’ to update convergence details.
4.2.2.3 Issue Completion Certificate
Click ‘Issue Completion Form’ to issue certificates for houses that have been
completed.
Select the name of the beneficiary from the dropdown list. Fill all the fields
in the form.
Click View to view certificate.
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4.2.3 Funds Section
4.2.3.1 Receive Funds
Click ‘Receive Funds’ to receive funds from State, District or BDO by clicking the
corresponding radio button. Release of last year but received during this year,
Miscellaneous Receipt and Opening balance can also be entered using this screen.
(See screenshot below).
(Below: Funds from state)
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(Below: Funds from DRDA)
(Below: Funds From BDO)
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(Below: Release of last year but received during this year)
The bank may deduct money during transfers; these can be accounted for by
providing the amount in ‘Deduction’ in the screen below.
(Below: Miscellaneous Receipt)
The bank may deduct money during transfers; these can be accounted for by
providing the amount in ‘Deduction’ in the screen below.
Click Edit/Delete to perform Edit/Delete options. Any miscellaneous receipts,
released last year (but received during this year) may be edited/ deleted. Opening
Balance can only be edited (Screenshot below). Click the appropriate radio button
to perform action.
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4.2.3.2 Revert the receiving of funds
Click the Option ‘Revert Complete’ to revert full amount or ‘Revert Latest Receive’
to revert the latest (last) amount received. This should be used when an incorrect
amount of funds have been received.
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4.2.3.3 Fund Transfer From GP
Click ‘Transfer fund to beneficiary’. (See screenshot below) Fill the funds to be
transferred to each beneficiary. Fill the date of transfer and click ‘Proceed’.
4.2.3.4 Cash Book Entry
Click ‘Cash Book Entry’ to perform cash book entries. Provide the entry date and
click ‘O.B.’ to enter/edit opening balance. GP can draw funds for its own
expenditures.
4.2.3.5 Cash Book Summary
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Click ‘Cash Book Summary’ to view cash book summary for any period. Enter
‘From’ and ‘To’ dates in DD/MM/YYYY format and click anywhere on the page.
Kindly wait for the summary to load. (See screenshot below)
A report summary may be edited by clicking the ‘Edit’ link against the entry
(screenshot below).
4.2.3.6 Funds Refunded By GP
To refund some amount (to DRDA or BDO), click ‘Funds Refunded By GP’. Click
‘DRDA’ or ‘BDO’ to provide details of funds to be refunded to the respective
bodies. Fill in the details and click ‘Proceed’. (Note: The amount will be refunded
from the balance remaining.)
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4.2.4 Grievance Section
4.2.4.1 Enter Grievance
Click ‘Enter Grievance’ to lodge any complaints/grievances.
Select ‘Complaint By’ from the dropdown list. Complaint may be filed by
worker, citizen, NGO, VIP or media.
In ‘Complaint Source’, select the medium by which the complaint was
lodged. It may be a written complaint, e-mail, fax, telephone, SMS or a
newspaper.
Choose District, Block and Panchayat as appropriate. Provide the details
as required. All fields marked with an asterisk (*) are mandatory.
In details and location of complaint, select who the complaint is being
filed against. A complaint may be filed against Gram Panchayat, Block
Panchayat, Program Officer, Zilla Panchayat, District Point Coordinator or
Implementing agency. Fill the other fields as required.
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4.2.4.2 Check Redressal
To check status of your complaint, key in the complaint ID no in ‘Check Redressal’ Page
and click Proceed.
4.2.5 Generate Pay order Section
4.2.5.1 Generate Pay order
Pay order is to be generated every time funds are transferred directly to the
beneficiary. These pay orders will be made available to the bank
Click the link to generate pay order. Select financial year and click either of the two
payment options – Corpus Fund or Cheque, to perform the data entry before
generating pay order. (See screenshots below)
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4.3 single page entry For Previous Year
Login in previous year 4.3.1 New Beneficiary
Add new beneficiary for previous year than all information fill in single page.
1. Beneficiary details
2. Proposal/Sanction details
3. Fund Details
4. Convergences details
5. Submit
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Snapshot
Details
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5. BLOCK PANCHAYAT
5.1 Login
As soon as the user clicks ‘Block Panchayat’ on the yellow strip at the top of the page, he is
redirected to the screen as below.
He can choose to view reports or login to perform data entry. Click ‘Data Entry’ to
Login.
Select the state to login from.
After selecting a state, you are redirected to the login page where you need to select
from respective dropdown lists – Financial year, District and Block. The user
should then provide his username and password in the respective fields. Click
‘Proceed’ to continue. A screenshot is shown below.
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The following screen is visible after Login in current year .
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The following screen is visible after Login in Previous year .
5.2 Data Entry
5.2.1 Beneficiary Section
5.2.2.1 Comment And Consolidate IAY List For Block
Click on the link to select beneficiaries to be forwarded to the DRDA for sanction
of houses. On the page that opens, the following steps need to be taken.
Check mark the checkboxes against Reg. No./Applicant Name to select a
beneficiary. To select/deselect all, click the checkbox below the heading at
the top of the column.
Provide proposal no. and proposal date (in DD/MM/YYYY) format in the
boxes below the list.
Click Proceed. A confirmation box will appear. Click OK to continue or
Cancel to make further changes. (see screenshot below)
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5.2.2.2 View Consolidation Report
To view any consolidation report, click the link and select the required proposal
no and date from the dropdown list shown. (See screenshot below)
5.2.2.3 Delete Proposal
5.2.2 Inspection of Houses Section
5.2.3.1 Inspection of houses
Inspection of houses can be done by clicking ‘Inspection of houses’. The last entry
done by your Block Panchayat for any particular beneficiary can be edited by
clicking ‘Edit’ link, placed beside the ‘Inspection of houses’ link. On clicking either
of the two, a screen similar to the one below will be visible. If in ‘Edit’ mode, the
word ‘Inspect’ will be replaced by ‘Edit’.
Funds are to be transferred to the beneficiary only after the houses have been
sanctioned (List of houses to inspect displays only sanctioned houses) and have
been verified to be at Foundation or Lintel Level. This verification can be done by
National Level Monitors (NLM), officers at block level or ex-officio members.
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Click Inspect/Edit (as per the selected mode) to inspect a house or edit a
previous inspection. (Note: Only the last entry done by your GP will show
up for editing)
Click the drop down to see if the name of the inspector is listed. Click ‘Add
New’ to provide details for a new inspector. All fields in Field Inspector
details become editable.
Please provide all the details as necessary. All fields marked red are
mandatory. Click ‘Save’ when finished. A confirmation will appear. Click
‘OK’ to save the inspection or ‘Cancel’ to perform further editing.
5.2.2.2 Update Convergence Details
Click ‘Update Convergence Details’ to update convergence details for any
registered IAY beneficiary.
Select Gram Panchayat
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Select Village
Select beneficiary Id/name
Please fill the form. Click ‘Save’ if this is the first time you’re submitting
the form. Click ‘Update’ to update convergence details.
5.2.2.3 Issue Completion Certificate
Click ‘Issue Completion Form’ to issue certificates for houses that have been
completed.
Select the name of the beneficiary from the dropdown list. Fill all the fields
in the form.
Click View to view certificate.
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5.2.3 Funds Section
5.2.3.1 Receive Funds
Click ‘Receive Funds’ to receive funds from State, District by clicking the
corresponding radio button. Release of last year but received during this year,
Miscellaneous Receipt and Opening balance can also be entered using this screen.
(See screenshot below).
Click the radio button corresponding to the option to select.
Click ‘Proceed’ to receive it.
(Below: Receive funds from DRDA)
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(Below: Miscellaneous Receipts)
The bank may deduct money during transfers; these can be accounted for by
providing the amount in ‘Deduction’ in the screen below.
(Below: Opening Balance for the block.)
To perform edit/delete operations, click ‘Edit/Delete’ link. Select ‘Execution
Level’, ‘Executing Agency’ and ‘Panchayat’ from the appropriate dropdown lists.
Click ‘Edit’ or ‘Delete’ to perform the action. Please note that opening balance
can only be edited.
5.2.3.2 Fund Refunded By BDO
Click the link to refund some amount. Select ‘DRDA’ as the body to refund the
amount to. Provide all details and click ‘Proceed’. (Note: The amount will refunded
from the balance remaining. - See screenshot below)
5.2.3.3 Fund Transfer From BDO
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Click ‘Fund Transferred from ‘BDO’. (See screenshot below) Fund may be
transferred to a panchayat or a beneficiary. Fill the funds to be transferred. Fill the
date of transfer (dd/mm/yyyy) and click ‘Proceed’ at the bottom of the page.
To edit/delete funds transferred click ‘Edit/Delete’ link placed on the side of ‘Fund
Transfer From BDO’. Click the transaction id to edit/ delete it (Screenshot below).
To edit/ delete the transaction click the corresponding link. Please note that a fund
can be deleted only if it has not yet been received by Gram Panchayat.
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(Below: Editing page for fund transfer)
5.2.3.4 Cash Book Summary
Click ‘Cash Book Summary’ to view cash book summary for any period. Enter
‘From’ and ‘To’ dates in DD/MM/YYYY format and click anywhere outside the
date textbox. Kindly wait for the summary to load. (See screenshot below)
Click ‘Edit’ against a particular date to edit the entry. Please not that only the fund
transferred to a beneficiary (if any) is editable.
5.2.4.5 Closing Account
To close an account of block or panchayat, click the link, select financial year and
select ‘Block Panchayats’ or ‘Gram Panchayats’. (See screenshot)
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5.2.4 Grievance Section
5.2.4.1 Enter Grievance
Click ‘Enter Grievance’ to lodge any complaints/grievances.
Select ‘Complaint By’ from the dropdown list in ‘Details and location of
Complainant’. Complaint may be filed by Programme Officer Only.
In ‘Complaint Source’, select the medium by which the complaint was
lodged. It may be a written complaint, e-mail, fax, telephone, SMS or a
newspaper.
Choose District, Block and Panchayat as appropriate. Provide the details as
required. All fields marked with an asterisk (*) are mandatory.
In ‘details and location of complaint’, select who the complaint is being
filed against. A complaint may be filed against Gram Panchayat, Block
Panchayat, Program Officer, Zilla Panchayat, District Point coordinator or
implementing agency. Fill the other fields as required.
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5.2.4.2 Attend Complaints
Click link to attend complaints. Click on the complaint Id to take action on it.
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5.3 Data Entry At Gram Panchayat (BDO Screen)
5.3.1 New Beneficiary
Same as Gram Panchayat Add New Beneficiary.
5.3.2 Delete Beneficiary
Click on Delete Beneficiary and delete Beneficiary if Proposal has not given to that
Beneficiary.
5.3.3 Photo Upload
Click on Upload photo and upload photo of beneficiary house.
5.3.4 Single Page New beneficiary entry
Same as Gram panchayat single Page ENTRY.
5.3.5 Previous Year add Proposal and Sanction
For Previous Year, Select a particular beneficiary and santion that beneficiary.
Snapshot is:-
5.3.5 Previous Year Fund Details
For Previous Year, Select a particular beneficiary and transferred fund to that beneficiary.
Snapshot is:-
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6. DRDA/Zilla Panchayat
6.1 Login
As soon as the user clicks ‘DRDA/ZP’ on the yellow strip at the top of the page, he is
redirected to the screen as below.
Move the mouse over to the state to see its districts popup. Click the required
district to be redirected to the following page.
He can choose to view reports or login to perform data entry. Select the financial
year and click ‘Data Entry’ to Login.
At the login page, provide the username and password in the respective fields.
Click ‘Proceed’ to continue. A screenshot is shown below.
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The following screen is visible after Login in current year .
The following screen is visible after Login Previous Year.
6.2 MIS Data Entry
6.2.1 Set Targets
Please note that targets for a lower level can only be set once targets from the
upper level have been set. Thus in order to set block level targets, target for the
corresponding district must have been set by MORD. Similarly to set targets for a
panchayat, target for the corresponding block must be set.
6.2.1.1 Block Target
Click the link ‘Block Level’ under ‘Set Targets’. On the page that opens, select the
financial year to set targets.
Please make sure that the sum of ‘Number of Houses’ for all the blocks should not
exceed the Total Target. Similarly sum of allocation amounts for all blocks should
not exceed the total allocation made to the district. Both ‘Balance no. of houses’
and ‘Balance Allocation’ are displayed at the top of the page and are updated after
each entry. (See screenshot below).
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After the targets have been set correctly, click ‘Save’ to save targets.
6.2.1.2 Panchayat Target
Click the link ‘Gram Panchayat Level’ under ‘Set Targets’. On the page that opens,
select block and the financial year to set targets.
Please make sure that the sum of ‘Number of Houses’ for all the panchayats should
not exceed the Total Target. Similarly sum of allocation amounts for all panchayats
should not exceed the total allocation made to the block. Both ‘Balance no. of
houses’ and ‘Balance Allocation’ are displayed at the top of the page and are
updated after each entry. (See screenshot below).
After the targets have been set correctly, click ‘Save’ to save targets.
6.2.2 Sanction Section
6.2.2.1 Sanction of houses
Click the link to sanction houses consolidated by the block panchayat. On the page that
opens, checkmark each beneficiary whose house you wish to sanction. Check ‘Select All’
to checkmark all the beneficiaries. For every beneficiary that has been check marked-
select region of sanction, scheme name, allottee type and allottee status. Fill in the in cash
and in kind amounts.
IAY amount is the amount stipulated by the centre depending upon the category of the
beneficiary, region and scheme. Top of IAY, on the other hand, is the amount offered by the
state on top of the one stipulated by the centre. This amount can vary according to category
and region. If this is the first time a sanction is being done from a district (of this state),
please click ‘Provide Top of IAY details’ (if visible) of any row to provide top of IAY rates
for your state. After filling the grid, click Save. If top of iay is not applicable in your state
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then click ‘Not Applicable’. ‘Not Applicable’ would amount to 0 (zero) funds from the
state. If these have already been provided earlier, the amounts will show automatically on
selecting a region. (Screenshots below)
(Below: Values populated automatically when Top of IAY details are already present)
Fill in all fields for all check marked rows.
Provide sanction order no. and sanction date (in dd/mm/yyyy) format.
Please make sure that for every row sum of ‘IAY Amount’ and ‘Top of IAY
Amount’ must equal the sum of ‘In Cash’ and ‘In Kind’ values.
Click ‘Generate’ to sanction the check marked houses. A confirmation box will
show up. Click ‘OK’ to confirm or ‘Cancel’ to make further changes.
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6.2.2.2 Add More Beneficiaries in sanction order
6.2.2.3 Delete Sanction
click the link and delete the particular sanctioned beneficiaries but it is possible only when
fund has not transferred to that beneficiary.
6.2.2.4 Generate Sanction Order
Click the link to generate sanction order. Select sanction order no and date to view sanction
order.
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6.2.2.5 Revised Sanction
Click on Revised Sanction and change sanction order but this is possible only when Fund
has not transferred on that sanction order.
6.2.2.5 Generate Order Sheet.
Click the link to Generate Order Sheet from DRDA login. On the page that opens, Select
block, scheme, and fill the Order sheet no. and Order sheet date, and select the installment
a list is appear checkmark each beneficiary for generate order sheet. Check ‘Select All’ to
checkmark all the beneficiaries. After that click Generate Order button.
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6.2.2.6 Generate Release order
Click on generate release order and see fund transfer details of beneficiaries .
6.2.3 Verification Section
6.2.3.1 Verification of houses
Houses can be verified and the last verification done by your ZP can be edited.
Click the link to verify houses or click ‘Edit’ to edit the last verification
done by your ZP. On the page that opens, select block and panchayat. Click
Verify/ Edit
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On the page that opens, select the verifying officer’s name from the
dropdown (if available) to populate his details. If the name does not exist in
the drop down, click ‘Add New’ to enter the details of the officer by hand.
Click ‘Cal’ to select the date of verification. Only a date of the financial year
from which you have logged in may be selected.
Select House Level after verification from the dropdown list.
Click ‘Save’ when finished. A confirmation message appears. Click ‘OK’ to
confirm or ‘Cancel’ to make further changes. (See screenshot below)
6.2.4 Fund Management Section
6.2.4.1 Receive Funds
Click ‘Receive Funds’ to receive funds from state/centre by clicking the
corresponding radio button. Release of last year (but received this year),
Miscellaneous Receipt and Opening balance can also be received. (See screenshot
below). You may also click ‘Edit/Delete’ against ‘Receive Funds’ on the main page
to perform edit/delete operations.
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In each screen, ‘Deduction’ may be entered if the bank has deducted any
amount.
Click ‘Proceed’ to complete the action.
(Below: Receive Funds From Centre)
(Below: Receive Funds From State)
(Below: Released Last year but received during this year.)
(Below: Miscellaneous Receipt.)
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(Below: Opening Balance)
6.2.4.2 Fund Transfer From DRDA
Click ‘Fund Transferred from ‘DRDA’ to transfer funds. (See screenshot below)
Fund may be transferred to a BDO, panchayat or a beneficiary. Fill the funds to be
transferred. Fill the date of transfer (dd/mm/yyyy) and select installment then the
order sheet no. then select order sheet and bank, branch or post office and click
‘Proceed’ at the bottom of the page.
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To perform Edit/delete operations, click ‘Edit/Delete’ to view the following screen.
Click the transaction id to be redirected to edit/delete screen for the transaction.
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(Below: Click Edit/Delete to perform the required action)
6.2.4.3 Administrative Expenditure
Click the link to provide expenditure details for the district. Select the type of
expenditure in ‘Expenditure On’ dropdown. Fill in the amount and date
(dd/mm/yyyy) and click ‘Proceed’.
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To delete an administrative expenditure click ‘delete’ link. On the page that
follows, check mark expenditures to delete and click ‘Proceed’ (Screenshot below).
To edit an expenditure click ‘Edit’ link placed on the right side of ‘delete’ link. On
the page that follows, checkmark the entry(s) to edit. Make the changes and click
‘Proceed’
6.2.4.4 Cash Book Summary
Click ‘Cash Book Management’ to view cash book summary for any period. Enter
‘From’ and ‘To’ dates in DD/MM/YYYY format and click anywhere outside the
date textbox. Kindly wait for the summary to load. (See screenshot below)
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Click ‘Edit’ against a particular date to edit the entry. Please not that only the fund
transferred to a beneficiary (if any) is editable
6.2.5 Grievance Section
6.2.5.1 Lodge Grievances
Click ‘Enter Grievance’ to lodge any complaints/grievances.
Select ‘Complaint By’ from the dropdown list in ‘Details and location of
Complainant’. Complaint may be filed by DPC Only.
In ‘Complaint Source’, select the medium by which the complaint was
lodged. It may be a written complaint, e-mail, fax, telephone, SMS or a
newspaper.
Choose District, Block and Panchayat as appropriate. Provide the details as
required. All fields marked with an asterisk (*) are mandatory.
In ‘details and location of complaint’, select who the complaint is being
filed against. A complaint may be filed against Gram Panchayat, Block
Panchayat, Program Officer, Zilla Panchayat, District Point coordinator or
implementing agency. Fill the other fields as required.
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6.2.5.2 Attend Complaints
Click link to attend complaints. Click on the complaint Id to take action on it.
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6.3.1 MPR Data Entry Section
6.3.1.1 Data Entry
Click the link to be redirected to the page shown below. Select the category and click
one of the links at the bottom right of the page to continue Entry/Edit screen.
Select Financial Year (if different from current selection) and month. Do the changes
in the editable fields as required.
Click ‘Save’ when finished. (Below: MPR Financial Entry Form for New
Constructions)
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(Below: MPR Physical Entry Form For New Construction)
(Below: MPR Convergence Entry Form For New Construction)
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6.4 Online Submission of Proposal
Audit Report has been designed to automatically check for inconsistencies, which would
earlier cause delays in processing. A chartered accountant (CA) can use the system and
prepare the report. AwaasSoft can automatically generate utilization certificate based on
audit reports & these audit reports can be printed using the links provided on the middle
portion of the district page. Till the time the CA & DRDA have not digitally signed the
reports, print outs can be taken, signed and sent to the ministry as hard copy alongwith the
online information available to MoRD. Once digital signatures have been obtained, the
reports can directly be used by MoRD.
Block-wise expenditure statement and bank reconciliation statements are carried over to
Receipt & Payment.
6.4.1 Audit Report
6.4.1.1) CA Detail: Click the link to add/edit CA details. Click Proceed when
finished.
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6.4.1.2) Block wise Expenditure Statement: Select financial year and month to view
block-wise expenditure statement. Click Submit to save changes.
6.4.1.3) Uncashed Cheque Statement: All fields on the form are self explanatory.
Dates should bi in dd/mm/yyyy format. Click Save when finished.
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6.4.1.4) Bank Reconciliation Statement: On being redirected to the page, select the
month. Add amounts against respective fields. All amounts must be in lakhs. Click
Save when finished.
6.4.1.5) Receipt and Payment Statement: Receipt & Payment forms the basis for
Income and Expenditure Statement, Balance sheet and utilization certificate and
should thus be filled prior to these.
Enter the figures (values) in the respective fields. Fields marked (*) are mandatory.
Click ‘Save’ when finished.
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6.4.1.6) Income & Expenditure Statement: Select ‘Month’ and enter the values.
Click Save when finished.
6.4.1.7) Balance Sheet: Enter the values, click ‘Save’ when finished.
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6.4.1.8) Observation of CA: Enter the values against various fields. Click Save
when finished.
6.4.1.9) Action Taken Report: Add remarks wherever required. Click ‘Update’
when finished.
6.4.1.10) View Utilization Certificate:
Utilization certificate uses MPR data of the previous years’ month of March, as
well as Receipt and Payment data and these must be made available prior before
trying to view the utilization certificate.
Click the link to be redirected to an entry page as below.
If the grants’ breakup has previously been entered, you will see a link above
the grid titled ‘Continue To Utilization Certificate’. There will be no such
link if the details have not yet been entered.
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To enter new entries or update previous ones, make the changes as required
and click ‘Save’ at the bottom of the page. Please note that you can enter 2-
26 entries. Letter No. and letter date cannot be modified once saved. All
fields are mandatory. (Amount from the centre must be thrice the amount
from state rounded to 4 decimal places. Sum of all amounts should equal the
total grants displayed at the top correct to 5 decimal places.)
When finished, click ‘Continue To Utilization Certificate’ to view the
certificate.
(Below: Screenshot of utilization certificate)
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6.4.3 Online Proposal Submission/Action
Click to view online proposal for submission/action.
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6.4.4 Online Proposal For demand of fund
Click to view proposal. First/second installments may be viewed by clicking the
appropriate radio button.
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6.5 Reports
On the main page, select ‘Financial Year’ from the dropdown list. Click any of the links
under the head ‘Reports’ to view the report.
6.6.1 Number of Houses sanctioned – Scheme Wise
(Below: Block-wise list)
Click a block name to view Report for the block
(Below: Panchayat-wise list)
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Click a number under any category for any Panchayat to view the detailed Report
for the category.
Click a registration no. to view details of the beneficiary.
(Below: Details of beneficiary)
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6.6.2 Number of houses sanctioned – Allottee Type Wise
(Below: Block-wise list)
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Click a block name to view detailed report of the block.
(Below: Panchayat-wise list)
Click a number under a category corresponding to a particular panchayat to view
beneficiary-wise report for the panchayat.
(Below: Beneficiary-wise list)
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Click a registration no to view details of the beneficiary.
(Below: Details of beneficiary)
6.6.3 Number of houses – stage wise
(Below: Block-wise list)
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Click a block to view its detailed report.
(Below: Panchayat-wise list for the block)
Click a number under a category corresponding to a panchayat to view the detailed
report for that panchayat and category.
(Below: Beneficiary-wise list)
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Click on a registration no. to view details of beneficiary.
(Below: Beneficiary Details)
6.6.4 Houses Allotted to PH, Ex-Servicemen etc.
(Below: Block-wise list)
Click a block to view its detailed report.
(Below: Panchayat-wise list for the block)
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Click on a registration no. to view details of beneficiary.
(Below: Beneficiary Details)
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7. STATE
7.1 Login
As soon as the user clicks ‘States’ on the yellow strip at the top of the page, he is redirected
to the screen as below.
Move the mouse over to the state name. Click it to be redirected to the following
page.
He can choose to view reports or login to perform data entry. Select the financial
year and click ‘Data Entry’ to Login.
At the login page, provide the username and password in the respective fields.
Click ‘Proceed’ to continue. A screenshot is shown below.
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The following screen is visible after Login.
7.2 Data Entry
7.2.1 Fund Transfer From the State
Click the link to transfer funds from the state to a district. If funds have already
been transferred, then that can also be seen. (See screenshot below)
7.2.2 Lodge Grievances
Click ‘Enter Grievance’ to lodge any complaints/grievances.
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Select ‘Complaint By’ from the dropdown list in ‘Details and location of
Complainant’. Complaint may be filed by State Only.
In ‘Complaint Source’, select the medium by which the complaint was
lodged. It may be a written complaint, e-mail, fax, telephone, SMS or a
newspaper.
Choose District, Block and Panchayat as appropriate. Provide the details as
required. All fields marked with an asterisk (*) are mandatory.
In ‘details and location of complaint’, select who the complaint is being
filed against. A complaint may be filed against Gram Panchayat, Block
Panchayat, Program Officer, Zilla Panchayat, District Point coordinator or
implementing agency. Fill the other fields as required. Click Submit
Complaint when finished.
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7.2.3 Attend Complaints
Click link to attend complaints. Click on the complaint Id to take action on it.
7.2.4 Proposals For Verification
Click to verify proposals for installment. Click the proposal no. to verify.
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7.2.5 Stop Data Feeding of Scheme
7.2.6 Different Installment given to beneficiaries
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7.3 Reports
On the home page, click States to be redirected to All States page. Click the state
name you wish to see reports for.
Select financial year from the dropdown list and click the report you wish to see
from amongst all listed under the head ‘Reports’. (Screenshot below)
7.3.1 Scheme wise Number of IAY houses Sanctioned
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7.3.2 Social Category Wise Number of IAY houses Sanctioned
(Below: Number of IAY houses Sanctioned – Social Category Wise)
Click a district name to view report for that particular district
(Below: Number of IAY houses Sanctioned – Social Category Wise, drilled down to
District level)
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(Below: Number of IAY houses Sanctioned – Social Category Wise, drilled down to Block
level)
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(Below: Number of IAY houses Sanctioned – Social Category Wise, drilled down to
Bebeficiary level)
(Below: Number of IAY houses Sanctioned – Social Category Wise, drilled down to
Beneficiary details)
7.3.3 Allotee Type Wise Number of House Sanctioned
(Below: Number of IAY houses Sanctioned – Allotee Type Wise)
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Drill down to District wise
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7.3.4 Number of houses, Sanctioned at different Stage Wise
(Below: Number of IAY houses –Construction Status Wise, for the state)
Click district name to drill down to district level.
(Below: Number of IAY houses –Construction Status Wise, at district level)
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Click block name to drill down to block level
(Below: Number of IAY houses –Construction Status Wise, at block level)
Click a number under category for a panchayat to view report for that category and
panchayat
(Below: Number of IAY houses –Construction Status Wise, at panchayat level)
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Click beneficiary name to view relevant beneficiary details. (See screenshot)
(Below: Number of IAY houses –Construction Status Wise, at panchayat level)
7.3.5 Number of IAY houses – Social Status Wise
Click link to view report for the whole state. (see screenshot)
Click district name to view report for the district. (see screenshot)
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Click block name to view report for the block. (see screenshot)
Click corresponding number for a panchayat for a particular category to view report
for the panchayat for that particular category. (see screenshot)
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7.3.6 Number of IAY houses Pending Sanctioned
Click district name to view report for the district. (see screenshot)
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Click district name to view report for the Block. (see screenshot)
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7.3.7 Number of IAY houses Pending and fund release
Click on district then show district level report
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Beneficiaries details of different instalment
7.3.8 Inspection Report
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Click on district and show district level report
Click on block and show block level report
Inspection Details of Beneficiaries
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7.3.9 Physical Progress Report
7.3.10 Convergence Progress Report
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7.3.11 Physical Progress Report
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8. MoRD
8.1 Login
As soon as the user clicks ‘MoRD’ on the yellow strip at the top of the page, he is
redirected to the screen as below.
He can choose to view reports or login to perform data entry. Click ‘Data Entry’ to
Login.
Click Programme Division
At the login page, provide the username and password in the respective fields.
Click ‘Proceed’ to continue. A screenshot is shown below.
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The following screen is visible after Login.
8.2 Data Entry
8.2.1 Set Targets
Please note that targets for a lower level can only be set once targets from the
upper level have been set. Thus in order to set district level targets, target for the
corresponding state must be set first.
8.2.1.1 State Target
Click the link ‘State Level’ under ‘Set Targets’. On the page that opens, select the
financial year to set targets.
Please make sure that the sum of ‘Number of Houses’ for all the states should not
exceed the Total Target. Similarly sum of allocation amounts for all should not
exceed the total allocation set at the top. Both ‘Balance no. of houses’ and ‘Balance
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Allocation’ are displayed at the top of the page and are updated after each entry.
(See screenshot below).
After the targets have been set correctly, click ‘Save’ to save targets.
8.2.1.2 District Target
Click the link ‘District Level’ under ‘Set Targets’. On the page that opens, select
state and the financial year to set targets.
Please make sure that the sum of ‘Number of Houses’ for all the districts should not
exceed the Total Target. Similarly sum of allocation amounts for all districts should
not exceed the total allocation made to the state. Both ‘Balance no. of houses’ and
‘Balance Allocation’ are displayed at the top of the page and are updated after
each entry. (See screenshot below).
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After the targets have been set correctly, click ‘Save’ to save targets.
8.2.2 Fund Management Section
8.2.2.1 Receive Proposals
Click ‘Receive Proposals’ to view or save proposal details. Select financial year,
state and district from the dropdown lists. Enter installment no., date of proposal
and the demanded amount.
Click ‘Submit’ to save the entry. (See screenshot below)
8.2.2.2 Process Proposals
Click ‘Process Proposals’ to process proposal details. Select financial year, state
and district from the dropdown lists. Enter installment no., date of proposal and the
demanded amount.
Click ‘Submit’ to start processing. (See screenshot below)
8.2.2.3 Generate Notesheet For IFD
Click the link and select all the details from the dropdown lists. Click ‘Click’ to
view notesheet.
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8.2.2.4 Upload Sanction Order/Fund Transfer
Click the link. Select state and financial year and click ‘Upload Sanction
Order’
Select Proposal No. from the dropdown list
Add/edit the details as necessary. Click ‘Attach Sanction Order’ when
finished. (see screenshot below)
8.2.2.5 Report on fund Transfer From MORD
Click to view report of all fund transferred from center to different districts of all
the states.
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8.2.3 Grievance Section
8.2.3.1 Lodge Grievances
Click ‘Enter Grievance’ to lodge any complaints/grievances.
Select ‘Complaint By’ from the dropdown list in ‘Details and location of
Complainant’. Complaint may be filed by MoRD Only.
In ‘Complaint Source’, select the medium by which the complaint was
lodged. It may be a written complaint, e-mail, fax, telephone, SMS or a
newspaper.
Choose District, Block and Panchayat as appropriate. Provide the details as
required. All fields marked with an asterisk (*) are mandatory.
In ‘details and location of complaint’, select who the complaint is being
filed against. A complaint may be filed against Gram Panchayat, Block
Panchayat, Program Officer, Zilla Panchayat, District Point coordinator or
implementing agency. Fill the other fields as required.
NIC-DRD MoRD/GOI
103
NIC-DRD MoRD/GOI
104
8.2.3.2 Attend Complaints
Click link to attend complaints. Click on the complaint Id to take action on it.