Solid Waste, Recyclables, & Compostables CollectionServices+Proposal.pdfMarch 20, 2017 John...

March 20, 2017

John MacGillivray, Solid Waste Programs SupervisorCity of Kir123 Fifth AvenueKirkland, WA 98033

Re: Successful transition to Republic Services for

Dear John and Members of the

The City of Kirkland and itsServices embraces (see our Sustainability Report found at the endwillbacked byReport found at back of the propos

Republic Services will bring a new level of recycling education to

Our

March 20, 2017




The City of Kirkland and itsServices embraces (see our Sustainability Report found at the endwill our local teambacked byReport found at back of the propos


Our base rate includes three unique opportunities

EarlyThroughprovides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education CenterOurKirkland and will be available to your residents who prefer to drop off harditemsrecyclingcall centers.

Recycling Education CenterMany residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.meeting space and viewing decks to watch

March 20, 2017




The City of Kirkland and itsServices embraces (see our Sustainability Report found at the end

our local teambacked byReport found at back of the propos


base rate includes three unique opportunities

EarlyThroughprovides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education CenterOurKirkland and will be available to your residents who prefer to drop off harditemsrecyclingcall centers.


March 20, 2017

John MacGillivray, Solid Waste Programs SupervisorCity of Kirk123 Fifth AvenueKirkland, WA 98033




our local teambacked by a companyReport found at back of the propos



Early Childhood EducationThroughprovides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education CenterOur locaKirkland and will be available to your residents who prefer to drop off harditems (or any recycle item),recyclingcall centers.


March 20, 2017

John MacGillivray, Solid Waste Programs Supervisorkland Public Works

123 Fifth AvenueKirkland, WA 98033




our local teama company

Report found at back of the propos



Childhood EducationThroughprovides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education Centerlocal C

Kirkland and will be available to your residents who prefer to drop off hard(or any recycle item),

recyclingcall centers.


March 20, 2017

John MacGillivray, Solid Waste Programs Supervisorland Public Works

123 Fifth AvenueKirkland, WA 98033




our local teama company




Childhood EducationThrough an innovativeprovides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education Centerl Customer


recycling with one of our staffcall centers.



Kirkland, WA 98033




our local team bring proven solid waste reductiona company




Childhood Educationan innovative

provides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level.

Recycling Drop Off and Education Centerustomer


with one of our staff



Kirkland, WA 98033




bring proven solid waste reductiona company-wide ethic that will fulfill on that pledge





provides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home andto the next level. We encourage you to include KQCM on any tour you may schedule.

Recycling Drop Off and Education Centerustomer








bring proven solid waste reductionwide ethic that will fulfill on that pledge





provides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home and

We encourage you to include KQCM on any tour you may schedule.

Recycling Drop Off and Education Centerustomer Resource







The City of Kirkland and its Kirkland GreenServices embraces (see our Sustainability Report found at the end





Childhood Educationan innovative partnership with Republic Services,



Recycling Drop Off and Education CenterResource






Dear John and Members of the Proposal Evaluation

Kirkland GreenServices embraces (see our Sustainability Report found at the end





Childhood Educationpartnership with Republic Services,







John MacGillivray, Solid Waste Programs Supervisor


Proposal Evaluation



Report found at back of the proposal)



Childhood Educationpartnership with Republic Services,




Kirkland and will be available to your residents who prefer to drop off hard(or any recycle item), or


Recycling Education Center at our Material Recovery FacilityMany residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.meeting space and viewing decks to watch



Proposal Evaluation



al).



partnership with Republic Services,provides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their newpartnership underscores our belief that STEMwill take the recycling message home and


Recycling Drop Off and Education CenterCenter is

Kirkland and will be available to your residents who prefer to drop off hardor pick up recycling education material or just talk a

with one of our staff. Our local call center

at our Material Recovery FacilityMany residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.meeting space and viewing decks to watch

Solid Waste, Recyclables, & Compostables



Proposal Evaluation



.



partnership with Republic Services,provides recycling education to elementary students and teachers in the Lake WashingtonSchool District, and at their new LEED museumpartnership underscores our belief that STEMwill take the recycling message home and


Recycling Drop Off and Education Centerenter is

Kirkland and will be available to your residents who prefer to drop off hardpick up recycling education material or just talk a. Our local call center





Proposal Evaluation





partnership with Republic Services,provides recycling education to elementary students and teachers in the Lake Washington

LEED museumpartnership underscores our belief that STEMwill take the recycling message home and


Recycling Drop Off and Education Centerenter is






Proposal Evaluation

Kirkland Green programServices embraces (see our Sustainability Report found at the end





LEED museumpartnership underscores our belief that STEMwill take the recycling message home and


Recycling Drop Off and Education Centerenter is co





Re: Successful transition to Republic Services for your solid waste collection services

Proposal Evaluation

programServices embraces (see our Sustainability Report found at the end





LEED museumpartnership underscores our belief that STEMwill take the recycling message home and hopefully


Recycling Drop Off and Education Center--co-located


at our Material Recovery FacilityMany residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.meeting space and viewing decks to watch (and learn about)



your solid waste collection services

Proposal Evaluation Committee:

programServices embraces (see our Sustainability Report found at the end



base rate includes three unique opportunities:


LEED museumpartnership underscores our belief that STEM-educated and recycling

hopefullyWe encourage you to include KQCM on any tour you may schedule.

-- Mondaylocated


at our Material Recovery FacilityMany residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.

(and learn about)

Solid Waste, Recyclables, & CompostablesCollection



Committee:

program echo many of the initiatives RepublicServices embraces (see our Sustainability Report found at the end

bring proven solid waste reduction strategieswide ethic that will fulfill on that pledge


:


LEED museum just eight miles south of Kirklandeducated and recycling


Mondaylocated



(and learn about)



Committee:

echo many of the initiatives RepublicServices embraces (see our Sustainability Report found at the end

strategieswide ethic that will fulfill on that pledge



just eight miles south of Kirklandeducated and recycling


Mondaywith our facility

Kirkland and will be available to your residents who prefer to drop off hardpick up recycling education material or just talk a. Our local call center in Seattle augments the three national


(and learn about)



Committee:


strategieswide ethic that will fulfill on that pledge




hopefully into careers that take sustainabilityWe encourage you to include KQCM on any tour you may schedule.

Monday-Saturdaywith our facility

Kirkland and will be available to your residents who prefer to drop off hardpick up recycling education material or just talk a

in Seattle augments the three national


(and learn about)



Committee:


strategies to the City, butwide ethic that will fulfill on that pledge (see the companys Sustainability




into careers that take sustainabilityWe encourage you to include KQCM on any tour you may schedule.

Saturdaywith our facility




(and learn about)



echo many of the initiatives RepublicServices embraces (see our Sustainability Report found at the end of this

to the City, but(see the companys Sustainability

Republic Services will bring a new level of recycling education to the City of Kirkland

partnership with Republic Services, KidsQuest Childrensprovides recycling education to elementary students and teachers in the Lake Washington







(and learn about) the magic of recycling.



echo many of the initiatives Republicof this


the City of Kirkland

KidsQuest Childrensprovides recycling education to elementary students and teachers in the Lake Washington






(MRF)Many residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.

the magic of recycling.



echo many of the initiatives Republicof this document






with our facility just three miles south ofKirkland and will be available to your residents who prefer to drop off hard

pick up recycling education material or just talk ain Seattle augments the three national





echo many of the initiatives Republicdocument




just eight miles south of Kirklandeducated and recycling-passion


just three miles south ofKirkland and will be available to your residents who prefer to drop off hard










just eight miles south of Kirklandpassion


just three miles south ofKirkland and will be available to your residents who prefer to drop off hard


Many residents are curious about the recycling process, and theres no bettgood practices than to see what happens at the MRF. Our new Recycling Education Centeris currently under construction and will be fully operational later this year.




to the City, but they will be(see the companys Sustainability



just eight miles south of Kirklandpassion


just three miles south ofKirkland and will be available to your residents who prefer to drop off hard-to


Many residents are curious about the recycling process, and theres no better way to teachgood practices than to see what happens at the MRF. Our new Recycling Education Center

It will includethe magic of recycling.


echo many of the initiatives Republicdocument). Not only

they will be(see the companys Sustainability



just eight miles south of Kirklandpassionate children


just three miles south ofto-recycle

pick up recycling education material or just talk aboutin Seattle augments the three national

er way to teachgood practices than to see what happens at the MRF. Our new Recycling Education Center


echo many of the initiatives Republic). Not only


the City of Kirkland.

KidsQuest Childrens Museumprovides recycling education to elementary students and teachers in the Lake Washington

just eight miles south of Kirkland. Ourate children


just three miles south ofrecycle

boutin Seattle augments the three national





Museumprovides recycling education to elementary students and teachers in the Lake Washington

. Ourate children



boutin Seattle augments the three national






. Ourate children





It will include

(see the companys Sustainability


ate childreninto careers that take sustainability

just three miles south of



It will include

We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingall that we do in the marketthe future

Sincerely,

Gregg Brumm

Rabanco Ltd., dba Republic Services of Bellevue

P.S.


Sincerely,

Gregg Brumm


P.S.


Sincerely,

Gregg Brumm


Republic Services

the Ethisphere Institute

principle with action

We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingall that we do in the marketthe future.

Sincerely,

Gregg Brumm


Republic Services



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingall that we do in the market

Gregg Brummer


Republic Services




er, Vice President


Republic Services




Vice President


Republic Services




Vice President


Republic Services




Vice President


Republic Services was just n



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingall that we do in the market, and what

Vice President


was just n


principle with action.

We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingand what

Vice President


was just n

the Ethisphere Institute. This list recognizes

We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingand what


was just n

. This list recognizes

We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingand what we will


was just named to the



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingwe will


amed to the



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingwe will


amed to the



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingwe will do to meet and exceed your solid waste goals


amed to the



We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharingdo to meet and exceed your solid waste goals


amed to the 2017 World's Most Ethical Company




2017 World's Most Ethical Company

. This list recognizes companies




companies




companies




companies




companies that




that lead with integrity and align




lead with integrity and align























2017 World's Most Ethical Company list by


We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharinginto

list by


We are eager to discuss all aspects of our enclosed proposal with you. I look forward to sharinginto

list by


Evaluation CriteriaEvaluation Criteria

Evaluation CriteriaIncluded on pages 15documentcriteria that will be weighed duringevaluation

Customer Service and OperationsApproach, Demonstrated Ability,Sustainability and References

A) Customer Service

Demonstrated customer service capacity,abilities and quantitative and qualitativeevaluation measures (e.g. the number ofrepresentatives dering/hold time data, speed to answer byhuman representative).

Republicphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20seconds). Our selfmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.

Our LOCAL call center is open from 7a to 7p,Monday through Friday and 8a to 5p onSaturday. Sunday hours are contingent uponthe

Our oyear (Thanksgiving, Christmas and New

Evaluation Criteria



A) Customer Service



Our LOCAL call center is open from 7a to 7p,Monday through Friday and 8a to 5p onSaturday. Sunday hours are contingent uponthe Recycle!

Our office is only closed three holidays eachyear (Thanksgiving, Christmas and New

Evaluation Criteria



A) Customer Service



Our LOCAL call center is open from 7a to 7p,Monday through Friday and 8a to 5p onSaturday. Sunday hours are contingent upon

Recycle!

ffice is only closed three holidays eachyear (Thanksgiving, Christmas and New

Evaluation Criteria

Evaluation CriteriaIncluded on pages 15document, there iscriteria that will be weighed duringevaluation.


A) Customer Service


Republic Servicesphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20seconds). Our selfmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


Recycle!


Evaluation CriteriaIncluded on pages 15

, there iscriteria that will be weighed during

.


A) Customer Service


Servicesphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20seconds). Our selfmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


Recycle! store



, there iscriteria that will be weighed during


A) Customer Service


Servicesphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20seconds). Our selfmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


store



, there is a detailedcriteria that will be weighed during


A) Customer Service

Demonstrated customer service capacity,abilities and quantitative and qualitativeevaluation measures (e.g. the number ofrepresentatives designated for the City,ring/hold time data, speed to answer byhuman representative).

Services will provide a dedicatedphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20seconds). Our self-service web portal andmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


store hours.


Evaluation CriteriaIncluded on pages 15-18 of the RFP

a detailedcriteria that will be weighed during


A) Customer Service

Demonstrated customer service capacity,abilities and quantitative and qualitativeevaluation measures (e.g. the number of

signated for the City,ring/hold time data, speed to answer byhuman representative).

will provide a dedicatedphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs foand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20

service web portal andmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


hours.


Evaluation Criteria18 of the RFP



A) Customer Service


signated for the City,ring/hold time data, speed to answer byhuman representative).


service web portal andmobile app give customers 24/7 access tomanage their accounts for resbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.


hours.





A) Customer Service


signated for the City,ring/hold time data, speed to answer by


service web portal andmobile app give customers 24/7 access tomanage their accounts for residents andbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.




a detailed listcriteria that will be weighed during





service web portal andmobile app give customers 24/7 access to

idents andbusinesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.



Solid Waste, Recyclables, &


list of thecriteria that will be weighed during




will provide a dedicatedphone number / line and website that is onlyfor Kirkland residents and businesses. We willhave three fully dedicated CSRs for Kirklandand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20





Solid Waste, Recyclables, &Compostables

18 of the RFPof the

criteria that will be weighed during




will provide a dedicatedphone number / line and website that is onlyfor Kirkland residents and businesses. We will

r Kirklandand cross train our entire team of CSRs asback up for the city. We will answer all callswithin 30 seconds (our internal goal is 20






of the











of the

Customer Service and OperationsApproach, Demonstrated Ability,

Demonstrated customer service capacity,abilities and quantitative and qualitative




businesses. Rigorous call forecasting modelsensure peak staffing at peak call volumes.

Our LOCAL call center is open from 7a to 7p,

Saturday. Sunday hours are contingent upon

ffice is only closed three holidays each


Customer Service and OperationsApproach, Demonstrated Ability,

phone number / line and website that is onlyfor Kirkland residents and businesses. We will

r Kirkland

back up for the city. We will answer all calls

businesses. Rigorous call forecasting models

Our LOCAL call center is open from 7a to 7p,

Saturday. Sunday hours are contingent upon

ffice is only closed three holidays each


Customer Service and Operations

Years Day). And we partner with a localtranslation service provider to meet themulticultural needs of residents

Please seeinformation.

Ability to effwith the Citys utility billing system.

For the past decade we interfaced successfullywith the cities of Monroe and Snohomish.Both of those contracts were successfullyrenegotiated and Republic Services assumedbilling

Please see page 10

Proposed local customer serviceopportunities, including standpartnerships with other businesses andinstitutions

In addition to the alternative that describes theCitysRecycling Center, Republic Serviceshas a recycling dropBellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. Webelieverecycling only so farSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point oncon

Republic Services also has a uniquepartnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the roadin area classroomsWashingtonRecycle Rebuild classroom at KidsQuestbrings children a meaningful way to reimaginethat which they used to throw away. This

Solid Waste, Recyclables, &Collection





Please see page 10


In addition to the alternative that describes theCitysRecycling Center, Republic Serviceshas a recycling dropBellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. Webelieverecycling only so farSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point oncon



1





Please see page 10


In addition to the alternative that describes theCitysRecycling Center, Republic Serviceshas a recycling dropBellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. Webelieverecycling only so farSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point oncontamination



1




For the past decade we interfaced successfullywith the cities of Monroe and Snohomish.Both of those contracts were successfullyrenegotiated and Republic Services assumedbilling functions in 2017.

Please see page 10


In addition to the alternative that describes theCitys possibleRecycling Center, Republic Serviceshas a recycling dropBellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. Webelieve that you can teach and talk aboutrecycling only so farSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point on

tamination




Please see pages 23information.


For the past decade we interfaced successfullywith the cities of Monroe and Snohomish.Both of those contracts were successfullyrenegotiated and Republic Services assumed

functions in 2017.

Please see page 10


In addition to the alternative that describes thepossible

Recycling Center, Republic Serviceshas a recycling dropBellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. We

that you can teach and talk aboutrecycling only so farSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point on

tamination


Solid Waste, Recyclables, &


pages 23information.

Ability to efficiently and effectively interfacewith the Citys utility billing system.


functions in 2017.

Please see page 10

Proposed local customer serviceopportunities, including standpartnerships with other businesses and

In addition to the alternative that describes thepossible



tamination-

Republic Services also has a uniquepartnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the roadin area classrooms

schoolsRecycle Rebuild classroom at KidsQuestbrings children a meaningful way to reimaginethat which they used to throw away. This


pages 23

iciently and effectively interfacewith the Citys utility billing system.


functions in 2017.

Please see page 10


In addition to the alternative that describes theCustomer



-free organics carts.

Republic Services also has a uniquepartnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the roadin area classrooms

schoolsRecycle Rebuild classroom at KidsQuestbrings children a meaningful way to reimaginethat which they used to throw away. This


pages 23-29



functions in 2017.

Please see page 10 for further information.



Recycling Center, Republic Serviceshas a recycling drop-Bellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. We


free organics carts.

Republic Services also has a uniquepartnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the roadin area classrooms, including

schools in KirklandRecycle Rebuild classroom at KidsQuestbrings children a meaningful way to reimaginethat which they used to throw away. This


29 for further



functions in 2017.

for further information.



Recycling Center, Republic Services-off facility in north

Bellevue, just three miles from Kirkland.our MRF in south Seattle, construction isunderway for a large education center. We

that you can teach and talk aboutrecycling only so far the best instruction is toSEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point on


Republic Services also has a uniquepartnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the road

, includingin Kirkland

Recycle Rebuild classroom at KidsQuestbrings children a meaningful way to reimaginethat which they used to throw away. This


for further



functions in 2017.



In addition to the alternative that describes theCustomer Service and

Recycling Center, Republic Servicesoff facility in north


that you can teach and talk aboutthe best instruction is to

SEE what really happens after items are placedin the blue cart at the curb. Regardingorganics, we prefer working in the field, atgardens, to drive home the point on



, includingin Kirkland



for further





In addition to the alternative that describes theService and







, including vistis toin Kirkland



for further




Proposed local customer serviceopportunities, including stand-alone sites orpartnerships with other businesses and








vistis toin Kirkland. Republics


Years Day). And we partner with a localtranslation service provider to meet the

for further




Proposed local customer servicealone sites or

partnerships with other businesses and








vistis to. Republics


January 13, 2017





alone sites orpartnerships with other businesses and


Recycling Center, Republic Services off facility in north





vistis to Lake. Republics


January 13, 2017


iciently and effectively interface



alone sites orpartnerships with other businesses and

In addition to the alternative that describes the

todayoff facility in north

Bellevue, just three miles from Kirkland. Atour MRF in south Seattle, construction isunderway for a large education center. We


SEE what really happens after items are placed

organics, we prefer working in the field, at

partnership with KidsQuest ChildrensMuseum. KidsQuest provides recyclingeducation both at their facility and on the road

Lake. Republics


January 13, 2017

Years Day). And we partner with a local




alone sites or


today

At

underway for a large education center. We

the best instruction is toSEE what really happens after items are placed

organics, we prefer working in the field, at

education both at their facility and on the roadLake

. Republics

brings children a meaningful way to reimaginethat which they used to throw away. This

January 13, 2017


For the past decade we interfaced successfully

renegotiated and Republic Services assumed

alone sites or


today

the best instruction is toSEE what really happens after items are placed

education both at their facility and on the road

. Republics

brings children a meaningful way to reimagine

January 13, 2017

Evaluation CriteriaEvaluation Criteria

regional facility offers low income rates andspecial hours for sensory sensitive individuals.KidsQuest iRock for young professionals who areinterested in growing their business network,themed around different topics, includingrecycling. We would love to take you on a tourduring your site visitKirkland, and an amazing facility beyondanything imagined.base contract.

Please see the Cover Letter for additionalinformation.

The existence of formal, written trainingmaterials and frequency of customer servicerepresentative

Our CSRs receive an initial fourcomprehensive and documented ontraining program. Continuedcomputermonthly. All CSRs complete 200+ hours offormalized training in the first year ofemployment. Ongoing training anddevelopment continues throughout theircareers.

See pages

Proven strategies and demonstratedexperience with minimizing customer and citycomplaints related to misses, damaged ormisplaced ccommon customer and city complaints.

Nationwide, industry

(tracked by Waste and Recycling News) shows

Republic Services is 42 percent more reliable

for scheduled pick

the nation

percent success rate for scheduled pick

and of the .05 percent missed, 98 percent are

resolved the same day, and all are resolved

Evaluation Criteria

regional facility offers low income rates andspecial hours for sensory sensitive individuals.KidsQuest iRock for young professionals who areinterested in growing their business network,themed around different topics, includingrecycling. We would love to take you on a tourduring your site visit

rkland, and an amazing facility beyondanything imagined.base contract.




See pages





for scheduled pick

the nation




Evaluation Criteria






See pages





for scheduled pick

the nation




Evaluation Criteria





Our CSRs receive an initial fourcomprehensive and documented ontraining program. Continuedcomputer-based training occurs weekly andmonthly. All CSRs complete 200+ hours offormalized training in the first year ofemployment. Ongoing training anddevelopment continues throughout their

See pages 27





for scheduled pick

the nation. Locally, Republic enjoys a 99.95




regional facility offers low income rates andspecial hours for sensory sensitive individuals.KidsQuest is also offering Recess on theRock for young professionals who areinterested in growing their business network,themed around different topics, includingrecycling. We would love to take you on a tourduring your site visit




Our CSRs receive an initial fourcomprehensive and documented ontraining program. Continued

based training occurs weekly andmonthly. All CSRs complete 200+ hours offormalized training in the first year ofemployment. Ongoing training anddevelopment continues throughout their

27-28

Proven strat

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