SolMan 7.1 Melich

Application Lifecycle Management mit demSAP Solution Manager

Dr. Matthias Melich Application Lifecycle Management – SAP AGJanuary 2010

© SAP AG 2009. All rights reserved. / Page 2

With application Lifecycle management, you can implement high-quality solutions faster, and operate them at lower cost.

Our strategic values are

Accelerated Innovation

Lower cost of Operation

Superior Quality


Application Lifecycle Management from SAP A Comprehensive and Integrated Solution

Provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application Lifecycle

End-to-end Application Lifecycle Management processes Leverage best practice processes

SAP Solution Manager and integrated SAP and 3rd-party management tools Optimize your tool portfolio

Support & Consulting services Gain access to expert knowledgeEducational services Empower your workforce

Organizational Aspects Utilize best-practice methodology,

organizational model, and standards


SAP’s Commitment to Measurable Support KPIs Application Lifecycle Management as Important Value Enabler

CPU Utilization and "overall powergrowth rate"

Storage Utilization and growth rate Run & Maintain work required for

deploying support packages and enhancement packages

Increase number of days without an outage Reduce mean time to resolve Reduce overall incidents

Number of emergency changes Impact of change Number of failed changes

On current technology stack Number of redundant custom code/

objects; functionality available on newer releases

Business Continuity Business Process Improvement

Protection of Investment andAccelerated Innovation

Reduced Total Cost of Operations

SAP’s goal to provide a rating of application support via key performance indicators is innovative and challenging. The extensive benchmarking phase and mapping of key performance indicators to business value will allow customers to fully understand the benefits of a comprehensive support program.

Peter Wesche, research director, Gartner

“


Customer Quotes Program at http://service.sap.com/customerquotes

Customer Proof PointsApplication Lifecycle Management is Real

”We implemented enhancement package 3 …. In comparison to the upgrade from R/3 4.6C to ECC 6.0 we could reduce the costs for installation, configuration, test & go-live of EHP3 by almost 10 times.”

Didier Magnien, Director Global SAP Systems, Sappi Limited

”Realized Benefits due to E2E Solution Operations: Up to $ 5 million (one time) due to performance optimization, up to $10 million p.a. due to data volume management, and IT Operations productivity increased by 100%.”

Rinat Gimranov, CIO, Surgutneftegas

”System successfully supported Unilever end-of-year business target of shipping $732 million without any performance issues.”

Irlei Homero, IT Application Services Manager, Unilever Americas

”By eliminating recurring problems, SAP Solution Manager has let DuPont improve system availability by 18% and reduced average system response time by 58%.”

Michael J. Stoko, Director Global Operations,Du Pont

Protection of Investment andAccelerated Innovation

Reduced Total Cost of Operations

Business Continuity Business Process Improvement

http://service.sap.com/customerquotes�


Application Lifecycle Management An approach in six phases of ITIL application management

Solution Documentation Central documentation of processes, system landscape,

custom code, partner applications, …

Template Management Standardize configuration across

multiple projects

Test Management Change impact analysis End-to-end test management

Technical Operations Central monitoring & alerting infrastr. Unique End-User Experience monitoring Central administration tools

Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business

processes incl. approval process

Maintenance Management Management of corrective

software packages

Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking

Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex

landscapes with diverse technology stacks

Upgrade Management Comprehensive project support

for release transitions

Solution Implementation Discover and realize enhanced

business functionality Avoid disruption of business


Design PhaseRapid prototyping and clear project scope

Application Lifecycle Management assets Design of future solution landscape available Future business processes are defined and ready

for implementation No data loss in the hand-over to build & test phase

Business benefit Lower project risk through optimized technical

infrastructure planning Lower project cost though pre-configuration,

roadmaps, and standardized procedures Less work for specifications through rapid

prototyping


Enhanced Business Blueprint with SAP Solution Manager 7.1

SAP Solution Manager - SAP Gui

Enhanced Business Blueprint


Blueprinting with SAP Solution ManagerArchitecture (As Is)

BPR/Templates

Access via classicSAPGUI

SAP Solution Manager

Project/SolutionDirectory


Enhanced Business BlueprintArchitecture (To Be – Alternative to SAP GUI)

Composition Layer

Project/SolutionDirectory

Access via RCP Client for modeling

SAP Solution Manager

BPR/Template

SOA content,Solution Maps,

Composites

Access to additional content sources


Enhanced Business BlueprintKey Message and Working Model

Key Message Enhanced modeling capabilities based on BPMN

notation standards (Business Process Management Notation)

Significantly increased usability and graphical modeling

Access to various modeling content sources such as BPR, Template, Project content

Ability to deal with Composition and SOA content

How to work with the RCP client Open existing SAP Solution Manager project in RCP

client Enhance blueprint structure, e.g. create new process Edit process-related contents

Transactions / Reports General/Project Documentation Business Process Flow Diagrams (SOA Services)

Interactively model structure elements in RCP client based on BPMN notation

Save and write back contents to SAP Solution Manager

Note: Usage of enhanced modeling capabilities require future editing in the RCP client

Dokumentation Ihrer Lösung imSAP Solution Manager

23. Februar 2010; 16:15 –17:00; Themenblock FHenrik Zimmermann, SAP


Build & Test PhaseSave up to 30% costs while improving quality

Application Life-Cycle Management assets Configuration is managed centrally and is guided

by pre-defined configuration accelerators All scope changes are tracked and signed off All modifications are signed off by SAP Scenario-oriented testing ensures solution integrity Load tests support sizing and workload distribution Testing and key user training is executed in one

step

Business benefit Save up to 30% configuration and test costs Lower project cost and increased business

continuity through reduction of unnecessary modifications


SAP Solution ManagerBusiness Blueprint

Test Option 1

SAP Solution ManagerBP Change Analyzer

SAP Solution ManagerTest Workbench

SAP Solution ManagerTest Workbench

SAP Test ManagementOptions for SAP Customers based on SAP Solution Manager 7.1

Test Option 2

SAP Quality Center SAP Quality Center + QTP

Test Scope Identification Test PlanningTest System Setup

ChangeDeployment

SAP TDMS

SAP TDMS

SAP TAO

Test ExecutionSW Change Test Reporting

SAP Solution ManagerTest Automation Framework

eCATT Certified Interface

HP QTP Micro Focus IBM RationalWorksoft …

SAP Solution ManagerTest Workbench, Work Center

BW Reporting



SAP Quality Center

SAP Solution ManagerProject Status Reporting

Test Option 3

SAP TDMS



IBM Rational

Quality Manager

SAP Solution ManagerProject Status Reporting

IBM Rational

Requirements Mgmt.

IBM Rational

Quality Manager

IBM Rational

Quality Manager

IBM Rational

Functional Tester

Manual tests

Automated tests

Manual and automated tests

Manual tests

Automated tests

Partner Reports & Dashboards

Funktionale Tests von SAP-zentrischen Geschäftsprozessen

24. Februar 2010; 11:00 –11:45; Arbeitsgruppe UMarcus Wefers, SAP


Deploy PhaseGo Live on time and on budget

Application Life-Cycle Management assets All stakeholder and project team member collaborate

in one standardized quality process All changes are approved in quality gates and

deployed in one transport consistently to the production landscape

End to end scenario traces validate integration, performance and data consistency

Go Live is signed off by SAP

Business benefit Lower project risk because of synchronized

deployment Higher business continuity and lower TCO by

improved quality

Buildand Test


End to End Change Control Enables one consistent quality process

Central Transport ManagementSet up system landscapes and dependencies

Manage synchronized transports

Central logging and monitoring

Transport ToolsSet up transport system for one application

Record, export and import changes

Same tool for different applications / technologies

Process Best PracticeSet up integrated and consistent quality process

Manage projects and quality gates for solutions

Impacts and risks of maintenance, enhancements or releases

OrganizeChange Control

Organize Transports centrally

Organize Transports for one application


End to End Change Control Enables one consistent quality process

Central Transport ManagementSet up system landscapes and dependencies

Manage synchronized transports

Central logging and monitoring

Transport ToolsSet up transport system for one application

Record, export and import changes

Same tool for different applications / technologies

Process Best PracticeSet up integrated and consistent quality process

Manage projects and quality gates for solutions

Impacts and risks of maintenance, enhancements or releases

OrganizeChange Control

Organize Transports centrally

Organize Transports for one application

Quality Gate Management

SAP Solution Manager Enterprise Edition 7.0 EHP1

Change Request Management

Change Dia-gnostics

Change &Transport System

Managed Systems

Enhanced Change and Transport System SAP NW 7.0 SPS 12


Operate PhaseSafeguarded business continuity and minimized firefighting

Application Life-Cycle Management assets Mission-critical processes are monitored

continuously Performance and data growth rate care monitored

continuously Potential disruptions are detected and resolved

before the business is impacted

Business benefit More than 99% business process availability Increased business continuity by reduced downtime Lower cost of operations as no additional tools are

required, e.g. for monitoring of business processes, systems and interfaces

E2E Monitoring & Alerting im SAP Solution Manager

23. Februar 2010; 15:30 -16:15; Themenblock FJanko Budzisch, SAP


Optimize PhaseContinuous, non-disruptive improvement and TCO optimization

Application Lifecycle Management assets Improve usage, performance, and usability of live

business-process scenarios Improve applications to fulfill regulatory, tax, or other

changed legal requirements Perform technical updates to support latest OS and

DB releases

Business benefitLower TCO though: Reduction of existing database size and growth by up

to 25% Built-in tools for change and quality managementProtection of investment by: Innovation without upgrades Technology upgrades and maximum time for return

on investment and deployments (7-2)


Clone programs increases your maintenance costs and impacts your innovation

Clones of SAP objects are always out of date and there remains a risk of data inconsistencies and malfunction

Clones increase the maintenance costs

Clones reduce the effectiveness to be innovative

Clones are an inhibitor for a clear system strategy

Clones needs to be adjusted more than twice

Clones cost your money and have a high impact on you TCO


SAP’s pilot program to identify clone programs

SAP Similarity Finder & Dynamic Usage Detector for clone programs

Find clones in your own system landscape, across systems

Determine the similarity degree of your clones against SAP originals and also inherited clone versions

Fast overview in an easy to use UI to manage clones

Splitscreen editor to merge clone differences

Enhanced attributes to support the clone retirement process

Statistical information about Lines of Code, versions and related business context areas

Comprehensive overview of integrated customer & enhancement techniques (User Exit, Custom Functions, Badi Implementation, Class inheritage,…)

If you are interested to be part of pilot program - do not hesitate to contact the team of SAP Custom Code Management under [email protected] or [email protected].

mailto:[email protected]�

mailto:[email protected]�


Requirements PhaseInnovation demand of business departments is fulfilled

Application Lifecycle Management assets SAP provides full visibility on innovation offerings

provided by the SAP ecosystem Innovation without upgrade is provided with yearly

Enhancement Packages Delta-configuration guidelines are provided for the

next best business practice

Business benefit Lower project cost by ensuring 100% visibility of

business requirements and SAP options Higher business satisfaction by aligned business

and IT processes


With SAP Solution Manager next Release, you have one Unified Platform for Application Lifecycle Management and IT Service Management

Our SAP Solution Manager next release

SAP’s End-to-End ApproachProviding an integrated IT Management Solution


SAP Solution Manager 7.1One Unified Platform

SAP delivers a unified platform

State of the art user interface

ITIL aligned ITSM and ALM processes

Single point of contact for all IT related problems

Easy extensibility beyond the customer solution to include a Shared Service Center, or other CRM capabilities

Aligned with the business suite Enhancement Package strategy

Unified platform – SAP Solution Manager 7.1 is based on SAP CRM7.0 EhP1, and can cover all aspects of IT service management, as well as,

Application Lifecycle Management.

SAPSolutionManager

7.0

SAPCRM 7.0

UnifiedPlatform

SolMan 7.1CRM EhP1


SAP’s End-to-End ApproachProviding an integrated IT Management Solution

To CustomersSAP

SystemLandscape

ERP, SCM,…

SAP Global Support

Backbone

&

Partner Ecosystem

SAP Collaboration

Connectivity

ApplicationLifecycleManagement

IT Service Management


SAP IT Service ManagementITIL®-compliant & externally verified IT service and support processes

Incident & Service Request Management

Problem Management

Change Management

Knowledge Management

Installed-Based & Object Management for Configuration Management)

Service Level Management


Integrated IT ManagementWithin Your Company‘s DNA


Application Life-Cycle Management


IT Service ManagementCreate Incident


IT Service Management Process Incident


Transition to SAP Solution Manager 7.x

SAP will provide a standard upgrade for SAP Solution Manager

Change- & Incident Management will be build on new transaction types. Migration is not supported in standard package but available as a customer project.

Incident Management will be enhanced with knowledge articles, which replace the Solution Database.

Customer-specific UI enhancements must be implemented in the CRM Web UI

After the Go-Live only the new transaction types should be used

Old transactions which are in process should be completed in the old CRM 5.0 UIs without migration to CRM 7.0 transaction types.


With SAP Enterprise Support you gain all innovations supporting your Application Lifecycle Management within you company.

SAP Solution Manager Maintenance and Release Strategy

SAP Standard Support

SAP Enterprise Support

Pricing Model


SAP Solution Manager Schedule

Transition

SAP Solution Manager 7.0 (including EhP 1)

2013 20142006 2007 2008 2009 2010 2011 2012 20162015 2017

MaintenanceCustomer-specificMaintenance

SAPRamp-Up

Dec

Selected customers

All customers

Maintenance for SAP Solution Manager 7.0 (incl. EhP1) has been extended until December 2013.

The 2010 shipment features IT Service Management, and is intended for selected customers.

The 2011 delivery features overall improvements for all customers.

Customers have a transition time of about 2 years to move to the next generation SAP Solution Manager


License Options for SAP ES customersDetailed View

SAP IT Service Management

SAP IT Service Desk OperationEntitles the Customer to use

Solution Manager for incidents, problems and changes beyond Customer Solution.Entitles the customer to use SAP

CRM 7.0 for Service incidents, Service requests, Request for changes, Problems and Knowledge Articles.

SAP Application LifecycleManagement

Demand, Project and Portfolio Mgmt

Infrastructure Management

Service, Application and Project Portfolio Mgmt

Project Management

Hardware, Network, OS, DB

Infrastructure Assets and Inventory


Services Catalog(Service Design & Delivery)

Application Lifecycle Management

Solution Extensions

Enterprise SupportSAP Enterprise Support entitles

the customer to use SAP Solution Manager for Incidents, Problem and Change Management for Customer Solution.

SAP Solution Manager extensions

SAP Quality Platform

SAP Central Process Scheduling by Redwood

SAP Archiving by Open Text

SAP Extended Diagnostics by CA Wily

SAP CRM extensions

SAP CRM Service

SAP Interaction Center

SAP Business CommunicationsManagement software

…


License Options for SAP Support customersBaseline Extension Path

SAP IT Service Desk Operation

*Customer Solution consists of SAP Software and all IT assets and software components that are required to complete the customer’s business processes as documented in the solution documentation in SAP Solution Manager, enterprise edition.

Entitles the Customer to use SAP Solution Manager for incidents, problems and changes beyond SAP components or Customer Solution.

Entitles the customer to use SAP CRM 7.0 for Service incidents, Service requests, Request for changes, Problems and Knowledge Articles.

SAP IT ExtensionsFor customers who need enhanced capabilities several extensions are available:

• SAP Solution Manager extensions

• Interaction Center • Integration of Communication channels

• Business Communication Management (BCM)

• Contract Management• Service Order & Confirmation Management

• Service Plans• Complaint Management• Warranty Management• ….

SAP IT Service Desk in SAP Solution Manager with SAP Standard Support

Entitles customers to use SAP Solution Manager for Incidents, Problem and Change Management for SAP components only.

SAP IT Service Desk with SAP Solution Manager within SAP Enterprise Support

Entitles customers to use SAP Solution Manager for Incidents, Problem and Change Management for Customer Solution*.


SAP Solution Manager The Enabler for SAP Support Offerings

SAP Standard Support SAP Standard Support SAP Standard Support

SAP Enterprise Support with E2E Application Life-cycle Management

SAP Solution Manager 7.0

SAP Solution Manager 7.0 EhP1

SAP Solution Manager 7.1-2

*) SAP Enterprise Support with E2E Application Life-cycle Management

SAP Enterprise Support

SAP Solution Manager continues to be the support platformtailored to your support requirements

*) Extension of usage rights to customer solution


SAP Solution ManagerSAP Standard Support

Usage Scenarios Maintenance Management (e.g. Maintenance Optimizer) Root Cause Analysis Tools Service Desk Implementation support (e.g. ASAP) Netweaver-based System Monitoring (e.g. CCMS) SAP Early Watch Alert

Planned capabilities: Integrated SAP Enhancement Pack implementation (from Installation to Configuration) Service Desk based on CRM 7.0 General improvements based on DSAG feedback (e.g. SAP solution reporting)

Key Messages SAP Standard Support provides e.g. new software functionality according to evolving Industry Best

Practices, provides enabling of new Technologies, Technology Updates and Legal Changes as well as re-active Support capabilities and pro-active remote Services (SAP Going Live Check, SAP Early Watch Alert,….).

SAP Solution Manger provides capabilities to enable the value realization of SAP Standard Support


SAP Solution ManagerSAP Application Lifecycle Management

Key MessageSAP Solution Manager provides integrated SAP Application Management end-to-endavailable via SAP Enterprise Support to enable Total Cost of Operations reduction and Business Process Improvement

Roadmap of SAP Application Lifecycle Management SAP Solution Manager ALM functionality can be used for SAP Software and all IT assets and

software via SAP Enterprise Support

Require-ments

Design

Buildand Test

Deploy

Operate

Optimize

Incident -, Problem – and Change Management for customer SAP Solutions Enhanced measurement platform

E2E Monitoring and Alerting

End User Experience Monitoring

Business Process Monitoring for non-SAP

Business Process Monitoring Templates

Business Process Monitoring Benchmarking

Integration of Solution Composer

Upgrade Dependency Analyzer

State of the art graphical interface for business blueprinting and business process documentation

Solution Documentation Assistant for non-ABAP

Improvements of Business ProcessChange Analyzer

Enhanced test automation

Improved central Software Logistics

Decision criteria for Quality Gates

Integration of Quality Gate Management and Change Request Management

Customer Enablement : via SAP Expert Guided Sessions as part of Enterprise Support


Application Lifecycle Management from SAP

Allows implementation of high-quality solutions faster and operation at lower costs

Provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions

Follows the six phases of ITIL application management and delivers high value for all phases of the life cycle

Delivers one unified platform for IT Service Management & Application Lifecycle Management

© SAP AG 2009. All rights reserved. / Page 41© SAP 2007 / DSAG Jahreskongress 2007 / Page 41

Thank you for your attention !


Grid


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