Your Business, Your Way

Network Services

Systems and Infrastructure

Professional Services

Welcome to SOLUTION IPYour Business, Your Way

SOLUTION IP are Business Communications Specialists.We specialise in Unified Communications, Voice and Data solutions.

Our motto is ‘Your Business, Your Way’. We aim to provide you with the technology you need to run your business exactly the way you want to.

We provide Network Services such as VoIP, broadband, managed internet and business lines and calls. We also provide Systems and Infrastructure services including a range of telephone systems, communications platforms and endpoints, and Professional Services including consultancy, managed support and engineering services.

We are different to other Communications companies.We are different because we take the time to fully understand how your business operates, get a holistic view of your voice, data and communications needs, and respond directly to your business goals and objectives. Simply put, we get to know your company inside and out before we make any recommendations. We believe in giving you to the tools to help you to grow and expand as you move into the future- this is why all our solutions are not only tailor-made, but completely scalable.

With our solutions you can take complete control of your communications and, in turn, enable your company to grow and collaborate more efficiently, and more productively.

Solution IP Bristol are approved Mitel and Avaya partners, both leading providers of voice and IP communications solutions.

Have a read through our brochure, and don’t hesitate to contact us at any time on + 44(0)333 2000 903

About Us“Our mission is to be a specialist business communications provider, respected for delivering exceptional and unrivalled customer service, whilst implementing the right technology for Your business, Your way.

This is achieved by creating a positive working environment where our valued and respected employees are committed to continuous business success.”

We are a Bristol based company working with a wide variety of clients from many different industries across the UK. Our team is made up of experienced and skilled telecommunications professionals, who pride themselves on their innovative approach to technology.

We are a principled and conscientious company, and our core values revolve around the idea of giving all of our customers the very best service possible. We pride ourselves in delivering communications projects that enable success and growth for our clients, using the right technology in the most appropriate way, and in simplifying business communications.

We also take pride in our own skilled team of employees. We make sure we invest in them and their development, so that we know that they will provide the best customer service possible.

Solution IP offer voice, data, business network services and connectivity solutions to help your company perform better.

We pride ourselves on delivering solutions that help keep communications simple. We want you to be able to collaborate and share information with little hassle, and hope to enable you to be a flexible, efficient and productive business.

Please feel free to contact us on +44 (0) 800 849 9149 to speak to a member of our expert team.

Network ServicesGet connected with our voice and data solutions

Our network services:

Business Lines and Calls

Business Broadband

Managed Internet

Managed Networks

Cloud Numbering

VoIP

Business Broadband solutions that get you connected

Making sure you are connected in the right way is important when it comes to

business productivity, continuity and success. Additionally, you’ll be looking for a business broadband connection that is steadfast and

reliable, secure and cost-effective.

We can provide this.

VoIP, SIP trunking and Hosted Telephony solutions

Voice over Internet Protocol (VoIP) is a technology that allows businesses to make telephone calls

over a data network such as the internet, via Internet Protocol (IP).

This method of communication is hugely versatile, and is an essential business tool, due to its

adaptive, responsive nature, which makes it highly usable in a number of different business scenarios.

Competitive business lines and calls packages

Our business lines and calls solutions offer competitive line rental and cheaper calls,

depending on your business priorities.No matter what industry you operate within, or

what size your company, we can provide solutions that will grow and change as you do, so you are

always future-proofed and ready to evolve.

Managed Internet, EFM and Leased Line solutionsSolution IP provide several high performance Managed Internet services

that ensure your business is set up with the right connection type for your business needs.

Cloud Numbering and Inbound servicesA Cloud Numbering system, or Non-Geographic Numbering, allows you to provide higher levels of customer service and gives those customers

much more control when it comes to them contacting you.

Systems and InfrastructureGet the right tools for a productive, flexible business

Success in business is largely down to having the right tools to hand. This means having the right telephone system and communications infrastructure in place.

Technology should be your friend, and at Solution IP we take pride in using our expertise and knowledge to advise you on the right tools available to meet your unique, individual business needs.

Whether you want to increase productivity and collaboration, save money as a business, safeguard your systems and infrastructure against future change or technological advancements, increase reliability and efficiency, or simplify and streamline existing processes, we can help.

Have a look at the tools we offer and don’t forget, you can contact us on +44 (0) 800 849 9149 to speak to a member of our expert team.

Our systems and infrastructure services:

Business Telephone Systems including Avaya and Mitel systems

Handsets and Endpoints including Avaya and Mitel models

Video Conferencing

Managed Networking

Handsets and Endpoints We supply Avaya and Mitel digital and IP desk phones and

communications platforms.

Our experts are able to talk you through the different models and their set of features and applications, to ensure you choose the right model series

or platforms for your purposes.

Managed Networking Solution IP are experts when it comes to Managed Networking solutions.

Controlling traffic, and who uses what and how when it comes to your network, is important. We can manage this process for you, meaning that

information flow is prioritised or blocked as necessary.

We specialise in enabling a network infrastructure that you can remain in complete control of, which responds to your organisational needs. We offer

fully managed control with wireless as well as wired networks.

Business Telephone SystemsThe right Business Telephone System can significantly impact the way

your business operates, for the better. A versatile responsive system can help improve your customer satisfaction and employee engagement

statistics, encourage better internal communications, reduce costs and improve efficiency and productivity. We supply Avaya IP Office and Mitel

MiVoice telephone systems.

Video and Conferencing Business Video Conferencing solutions enable you to meet face to face

with a client, colleague or other contact no matter where they are in the world. The implications for increased productivity, efficiency and cost saving are obvious: you can schedule in a meeting with anyone, anywhere, at any time, without the limitations of geography, meeting

rooms or accommodations costs.

Professional ServicesTake advantage of our communications expertise

Take advantage of our industry knowledge and expertise with our Professional services

Our in-house team of expert engineers and knowledgeable business communications consultants are ideally placed to advise you on your telecommunications needs. Whether you are interested in assistance with a single, one-off project, or need longer term support in the form of specialist consultancy or engineering services, managed support or telephony maintenance and support, we can help.

Our network services:

Managed Support Services

Telephone System Maintenance and Support

Consultancy and Project Management

Engineering Services

Consultancy and Project ManagementOur Consultancy Services are pre-sale services designed to enable you to make the right decisions when it comes to choosing your

communications solutions. Being informed about what’s available and what is relevant to your company is key to effectively choosing

the right solution. We can help you with design and sourcing.

Engineering Services Our in-house team of experienced engineers are always on hand to support you with a variety of specialisms, whether it relates to

maintenance issues, support services, installations, systems training for end-users, or fault resolution.

We can operate on a remote or on-site basis, and can offer you a half day or full day rate, depending on the scale of your issue.

Managed Support Services

We understand that having a single, expert point of contact for all of your ongoing business communications needs will give you complete peace of mind.

Our Managed Support services enable you to make your technology work for you in the smartest way. We proactively support, guide, and advise you on how to best

manage your voice, data and telephony systems. This means you can focus on other things, and be confident that your business is operating effectively in the meantime.

Telephone System Maintenance and Support Our customer centric approach to business ensures that you always

receive the optimum level of support, as and when you require it. We offer all of our clients different Telephone System Support

Packages, from Bronze to Platinum levels of cover.

We also offer:

• Initial Training • Post-installation support • Remote support • On-site support

• Notifications and assistance • On-going recommendations

Why SOLUTION IP?Your Business, Your Way: Our Four Customer PromisesWe have a tried and tested process when it comes to handling our clients’ business communications needs. The following Four Promises signal our commitment to delivering the right solution for your unique requirements.

Your Business:We recognise that every business is unique. We like to take the time to get to know your individual company needs, your business model, and your top line business objectives.

This involves looking at everything from the makeup of your business, your current suppliers and competitors, your business processes and procedures, and your team’s working preferences.

Your Journey:It’s not enough to understand how your business works in the present. We also like to understand your business journey, and take a look at where your company started, where you are now, and where you would like to be.

This means we can respond to your needs with the appropriate solutions, rather than squeezing you into a ‘one size fits all’ approach.

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Your Solution:We will use the knowledge we have gained of your company and its objectives to design a holistic solution, incorporating the right technology, connection options and hardware.

We keep on top of technological advancements so that we can recommend the right approach for your business as you continue to grow and evolve.

Your Partner:That’s what we like to think we are for our customers: a partner. We are here for the long-haul, as part of an ongoing relationship. We act as a single point of contact for your end-to-end communications needs, and our support teams are on hand throughout the working week to ensure you never feel out of control.

Our firm commitment to service delivery combined with our in-house expertise means you should have complete peace of mind.

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Pet Drugs Online are a Veterinary practice and online pet pharmacist, part of the national group Independent Vetcare.

They needed a telephony solution that allowed them to efficiently handle the high levels of inbound calls they received. Their existing infrastructure was outdated and customer service was being compromised. They also needed complete visibility around call statistics and reporting.

We installed the Avaya IP Office system at the company’s new premises, along with a Customer Call Reporter programme and new Avaya digital handsets. Full professional training to end user staff was provided, as were wall boards for call statistics. We also fully managed the relocation of the company’s communications infrastructure to the new site, with minimum disruption to the business. We delivered the system via 12 SIP Trunks.

TestimonialsSee how we’ve helped some of our most satisfied clients

“Solution IP have radically altered the way we work, for the better.

The best thing about working with them is that while the transformation to our infrastructure has been dramatic, it has also been technically

invisible- great things happened behind the scenes which meant we could arrive at our new site, plug in the phones and go. The impact on

our business has been radical- we are more responsive, more efficient and more aware

when it comes to handling our calls.”

Simon Sutton, Managing Director, Pet Drugs Online

Call + 44(0)333 2000 903 to speak to an expert member of our team

Call Assist is a Vehicle Breakdown and Rescue company, who reach customers quickly and effect roadside repairs by working with a network of recovery agents within the UK and Europe.

The company wanted a reliable, adaptive telephone system to enable their call centre to be operational on a 24 hour basis. This system needed to be fully supported in the event of any system outage or other failure so that Call Assist can continue to service clients despite the issue.

We designed and installed a bespoke IP telephone system and we also provide a 24/7/365 support contract. We also designed and set up a full second site redundancy facility which acts as backup in the event of any system failure.

“We are extremely happy with the service we’ve received from

Solution IP. They fully understood our need for business continuity at all times and

responded to that with a system that meets all our objectives whilst being

fully supported.”

Steve Rawlings Telecoms Manager,

Call Assist Ltd

Thamesgate are one of the UK’s leading electrical and manufacturing groups.

Critically, their nationwide service team has a commitment to providing 24/7 emergency care to its customers, with access to an out of hours call-out service. The company were also relocating as result of growth and wanted to upgrade their communications infrastructure.

Solution IP provided Thamesgate with a fully project- managed installation, including

configuring and supply of multiple handsets. The move from the old

system to a new Mitel MiVoice system was handled seamlessly, meaning that there was little impact on business functionality despite the complete system upgrade.

“Our new, upgraded system has revolutionised the way in

which we work. I would recommend Solution

IP to anyone.”

Nick Watkins Managing Director, Thamesgate Group

You can email us directly at info@solutionip.co.uk, call us on

+44 (0) 800 849 9149 or write to us at Solution IP, 53 Westbury Hill, Bristol, BS9 3AD.

Don’t forget you can also visit our website:

www.solutionip.co.uk

53 Westbury Hill, Bristol, BS9 3AD

solutionip

company/solution-ip

T: +44 (0) 333 2000 903

E: info@solutionip.co.uk

W: www.solutionip.co.uk