SOLUTIONS FOR ECOMMERCE
2 S O L U T I O N S F O R E C O M M E R C E
WHO WE ARE…
• On the Russian market since 1995,
• More than 3500 employees
• More than 500,000 m² of “A class” warehouse space
volumes in 7 cities, 16 facilities
• Thousands orders handled per day
• Aligned partnership with Hermes Fulfillment GMBH
• Efficient processes of warehousing operations
• Extensive industry expertise
• ISO 9001 and 14001, TAPA certification
• Receipt of goods at warehouse
• Secure storage
• Different methods of Picking & Packing
• Repacking
• Preparation for shipment (labeling,
documents, etc.)
• Handling of returns
S O L U T I O N S F O R E C O M M E R C E 3
OUR SERVICES FOR E-COMMERCE
S O L U T I O N S F O R E C O M M E R C E 4
RECEIPT OF GOODS AT WAREHOUSE
• Unique ID labeling of each incoming item (optional)
• Incoming quality control
• Physical dimensions measurement
• Repacking during inbound
S O L U T I O N S F O R E C O M M E R C E 5
SECURE STORAGE
• 24/7 security
• Cross-docking operations
• Address storage (rack, floor, mezzanine, fine-meshed storage)
• Oversized and heavyweight cargo storage
• Stock control: periodical count, cycle count, claims investigation
• Reports for customer (optionally EDI interfaced)
• Check points along perimeter
• CCTV system providing overall view of the facilities. Min 30 day retention of all CCTV VCR tapes
S O L U T I O N S F O R E C O M M E R C E 6
SECURE STORAGE
S O L U T I O N S F O R E C O M M E R C E 7
SECURE STORAGE
S O L U T I O N S F O R E C O M M E R C E 8
PICKING
• Picking by pallet, case, unit
• Picking of sets and kits
• Multipicking, or Wave picking
• Storage of small units and expensive units
• Various replenishment schemes
S O L U T I O N S F O R E C O M M E R C E 9
PICKING
S O L U T I O N S F O R E C O M M E R C E 10
PACKING
• All types of packaging materials
• Re-packing and co-packing
• Packing under CCtv control
• Re-labelling
• Gift sets assembly
• Polyolefine or PVC cover
• Polyfilm cover
• Package sealing and banners
• Promotional displays production
• Binding with Glue gun
• Shrinkable film cover
• Banding
• Change of content: kitting
S O L U T I O N S F O R E C O M M E R C E 11
PACKING
S O L U T I O N S F O R E C O M M E R C E 12
PACKAGING MATERIALS
S O L U T I O N S F O R E C O M M E R C E 13
HANDLING OF RETURNS
• Quality check of different levels
• Serial number accounting (for electronics)
• Handling of fashion, retail, expensive watches, expensive cosmetics
• Processing of returns in strict accordance to specific customer’s rules and processes
S O L U T I O N S F O R E C O M M E R C E 14
PREPARATION FOR SHIPMENT
• Shipment to all major courier providers
• Delivery labels, integration with delivery companies
• Printing documents
• Cash on Delivery services provided by all of the partners
• Track and trace services with breakdown by delivery companies including all the financial data
S O L U T I O N S F O R E C O M M E R C E 15
WAREHOUSING FROM ORDER TO DELIVERY
Purchase order • Purchase order material, requested
unloading date at the warehouse,
and shipping window from the
customer's ERP system
Transport • Confirmation at
intermediate stop
Reception at the
warehouse • Confirmation of received goods
• Confirmation of new balance
• Confirmation of an empty
container
Warehousing and
Supplementary
Services • Stock balance
• Estimate of shortages
• Status of picking tasks • Analysis of the delivery chain
• Customer-specific key
indicators
• Alarm messages for
deviations
Customer
Delivery • Delivery from the warehouse
ROAD FREIGHT – TRANSPORT OPTIONS
• International FTL and LTL delivery
• Domestic FTL and LTL delivery
• Freight forwarding of goods
• Transportation of ADR сargo
• Thermo truck delivery
• Oversized cargo transportation
• Cross-docking operations
• Customs clearance via partners
• Last mile delivery
• Cargo insurance
• Preparation and documents control
• Temporary storage of road freight shipments
S O L U T I O N S F O R E C O M M E R C E 16
Vladivostok
Novosibirsk
Ekaterinburg
Samara
Moscow
Rostov-on-Don
Russia St. Petersburg
Novorossiysk
Nordic countries
International connections from Europe
and CIS
International connections
from Russia to CIS
ROAD FREIGHT Reliable road transport • International and domestic Full Truck Loads (FTL) • International and domestic Less than Truck Loads (LTL)
S O L U T I O N S F O R E C O M M E R C E 17
eCommerce CrossBorder&OnShore models : • Pick-Up Line Haul • Incl. Collection & Consolidation • Last Mile Delivery & Returns • Customs Clearance via partners (Russia)
S O L U T I O N S F O R E C O M M E R C E 18
PROCESS FLOW : FULFILLMENT + LAST MILE
Acceptance Storage
• Acceptance of goods at the WH • Damaged goods inspection • Re-count • Labeling, VAS
• Address storage (rack, floor, mezzanine, fine-meshed storage)
• Stock control • Picking by pallet, case, unit • Re-labeling
INB
OU
ND
FLO
W,
REP
LEN
ISH
MEN
T O
RD
ERS
PRO
CES
SIN
G
DEL
IVER
Y S
ERVI
CE
On-line purchase
• Person is making order at Customer’s web-store.
• Person chooses preferable delivery option from the list on the web-site (provided by Itella’ s partner – Delivery Services Aggregator)
WH Replenishment
• Customer is sending an Inbound order interface message to Itella WMS
• Trucks with inbound order arrives to the WH
Order placement
• Order from web-store is received and processed by Customer’s system
• Customer’s system is sending an Outbound order interface message to Itella WMS
Pick, pack & dispatch
• Inspection of goods • Packing, labeling, weighing etc. • VAS activities • Printing out and labeling delivery labels with
bar-codes • Goods are ready for dispatch
Deliveries planning
• Request for delivery is received by the Aggregator from the Customer’s web-store
• Order is sent to carrier, truck is planned, delivery order # is attributed
• Delivery information is encoded in a label which is being sent to the remote printer at Itella WHS
Last mile shipment
• Ready order pick-up at the WHS • Goods are delivered to client • Documents signing and handover • Cash collection and transfer • Delivery of returns to Itella WHS
S O L U T I O N S F O R E C O M M E R C E 19
ALIGNED PARTNERSHIP
www.hermesworld.com
NETWORKS NETWORKS
Served by own
networks of
established partners
Market currently
undergoing
implementation
S O L U T I O N S F O R E C O M M E R C E 20
MARKETING SOLUTIONS
Discover
• Competitor analysis
• Marketplace research
• Audience discovery
• Brand immersion
• Client consultation
Strategize
• Project planning • Technical
requirements • Social engagement
strategy • Digital strategy • KPI’s
Design
• Branding & identity
• web design • copywriting • video/motion
graphics
Set-up Support Track
Analyze
Strategize
Campaign
Hosting
• Data privacy • Scalability • Redundancy • Disaster
recovery • Business
continuity
eCom platform
• BRD • Front- and back-
end development • eCom platform
and CMS deployment
• Integration with all stakeholders
• Content
UX/IA
• UX & IA programming
Testing
• UAT & QA testing • Analytics
configuration
• Google Analytics • Yandex Metrika • IBM TeaLeaf • RFMP analytics • Scoring • Predictive analysis
• CRO • SEO analysis • Organic marketing • Social media
marketing • PPC management • Email marketing
ongoing
Ongoing technical support
• Trigger campaigns • Loyalty programs • Dynamic email
template generation
• Push & pull campaigns
Launch
S O L U T I O N S F O R E C O M M E R C E 21
CONTACT US
Head office in Russia 143080, Russia, Moscow region Odintsovo distr., Lesnoy Gorodok 8 Energetikov St., build 3 Tel. +7 (499) 926 53 00 Fax +7 (499) 926 53 10 [email protected] www.itella.ru Facebook LinkedIn Twitter