Solve the 6 top problems in your data center.pdf

7/29/2019 Solve the 6 top problems in your data center.pdf

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Solve the 6 top problems in your data

centre by depending on a primary service

vendor who can unify support strategies

for your multi-vendor server, software,

storage and networking environments

into a consistent, manageable whole.

A primary service vendor can boost

your return on investment, improve

change management, reduce total

cost of ownership, meet service-level agreements, simplify service

management and improve end-user

satisfaction all with a single point

of accountability.

Business white paper

th 6 tp prbms in yur data cntr.

Solve


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Table of contents

SOLVE the 6 top problems in your data centre .............1Problem 1: calming your cost accountants ................3Problem 2: managing your multi-vendor environment .6Problem 3: maintaining your mission-critical uptime ....7Problem 4: controlling your constant change .............8Problem 5: getting virtualised without vulnerability ...10Problem 6: reaching paradise in the private cloud ...10

HP Integrated Multivendor Services for yourdata centre ...........................................................12

Why HP ...............................................................12


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But at the other end of the scale, some data centresare actually relatively small in fact, they may evenbe co-hosted, occupying a few thousand feet or lesswithin a larger structure.

Whether your data centre is large or small, itprobably faces a similar set of roadblocks toefficiency, uptime and ROI. Figure 1 shows six of themost common and intractable problems you may befacing, either today or in the future.

In this white paper, well take a look at these

problems. As you will see, all can be rectified in many cases with a solution that also improvesefficiency and uptime.

PRoBleM 1: CAlMING YoURCoST ACCoUNTANTSGiven the state of the economy today, your budgetand headcount probably will not be growing much in fact, they may even be cut. But at the sametime, your costs and responsibilities are rising. Letsexamine the sources of your costs. Then, we will look

at how to lower them.

Pressure on operationsCosts for power and cooling are rising. A 2009Gartner report predicted that power and coolingissues in servers, networking and storage deviceswould increase over the ensuing 5-year period andwould be the single biggest issue in data centretopology through 2014.1 You are probably payingmore for technical staff, too. Workers constitute thelions share of your day-to-day data centre outlay as much as 40 per cent of ongoing costs2 soyou simply cannot afford to waste your staffs

time. Finally, todays tightening budgets mean youare probably trying to find ways to make do withwhat you have. You cannot simply rip and replaceevery year; somehow you must keep pace withnew business demands while still shackled to yourexisting equipment and software.

What to doOne way that many companies deal withsmaller operational and support budgets is to dosomething that may seem counterintuitive: theyappoint a primary service vendor to provide

service management expertise. A targeted servicemanagement solution from an outside vendor cansimplify that service management, improve servicequality, reduce operational expenses and improveefficiency and it can free your staff for work that isdirectly related to your business success.

1 Kumar, Rakesh, Eight Critical Forces Will Shape Enterprise Data CenterStrategies, Gar tner, 2010.

2 Information Week, 25 November 2009. Gartner: Data CenterProblems Ahead. www.informationweek.com/news/hardware/data_centers/showArticle.jhtml;jsessionid=RDD1CREMJDPQLQE1GHRSKH4AT

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A primary service vendor can help you redefine yourIT and data centre support strategies and deliverservice solutions that address the needs of yourbusiness as they complement your in-house expertise.You may want to use outside help to provideshort-term skills you dont have in house or to fillin when your IT department is overloaded by an

unusual event such as a merger or product launch.The added service support can actually boostIT employees productivity improving customerservice, lowering costs, and freeing up CIO and ITstaff time to focus on critical business endeavours.

Determining exactly where to apply the outside helpmay not be a simple task. But here is a hint: At atypical enterprise data centre, about 70 per centof the IT budget is spent just on management andmaintenance.3 This means that very little of yourstaffs time is spent using IT for innovation that willimprove your business.

So how best can outside help be used? You willwant to determine your IT strategy and initiativesin house, but once that is done, you can turn overthe labour- and time-intensive execution of thatstrategy and initiatives to a primary service vendor.You will probably want your permanent staff tofocus on more strategic matters, such as long-

term programmes with significant business impactthat align with your overall corporate strategy.Meanwhile, you can use the outside help to do theday-to-day tasks. You may even want the primaryservice vendor to manage all your other servicevendors. The important thing is, you maintain control,and the work gets done.

How much of a payback can you expect? A goodtarget is reducing infrastructure and operations (I&O)costs for a unit of work by 10 per cent during thecourse of the year, and by 25 per cent or more overa 3-year period.4

Table 1. How to use a primary service vendor wisely

Use your own staf f to: Employ a primary service vendor to:

Plot IT strategy

Create business initiatives

Work on long-term projec ts withsignificant impact

Perform key tasks that are coreto your business

Execute tactically

Carry out business initiatives

under your directionHandle short-term, quick-hitprojects

Perform day-to-day servicemanagement tasks such as:

Vendor management

Basic problem resolution

Software updates

Backups

Moves, adds and changes

3 Dana Gardner, Interarbor Solutions, LLC, Converged Infrastructure Approach Paves Way for Improved Data Center Productivity, Private Clouds, ITBusiness Edge, 9 February 2010. www.itbusinessedge.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-paves-way-for-improved-data-center-productivity-private-clouds/?cs=39310

4 Rakesh Kumar, Jay E. Pultz, I&O Cost Reduction and Investment Are Both Required in 2010, Gartner, 16 February 2010.

Figure 1. Major challenges for your IT staff

Making cloudcomputing work

Manipulating virtualization

Mastering change

IT staff

Matching lowerbudgets to rising

costs

Managing multiple vendors

Maintainingmission-critical SLAs

99.9999%
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A PRIMARY SeRvICe veNDoR CAN HelP YoUReDeFINe YoUR IT AND DATA CeNTRe SUPPoRTSTRATeGIeS AND DelIveR SeRvICe SolUTIoNSTHAT ADDReSS THe NeeDS oF YoUR BUSINeSSAS THeY CoMPleMeNT YoUR IN-HoUSeeXPeRTISe.

Where to goOnce you have decided to get outside help, wherecan you turn for proven but affordable expertiseto supplement your own in-house capabilities? Theanswer is Hewlett-Packard. Our HP IntegratedMultivendor Services are a complete servicemanagement solution for the entire data centre. Asthe largest technology company in the world, weprovide this kind of support in countries all aroundthe globe.

Our innovative service management solutions includeautomated system monitoring and diagnosis forx86 multi-vendor environments, coupled with othersophisticated techniques for problem identificationand resolution. A typical solution might include theHP Insight Remote Support toolset; centralised callmanagement; rationalised service-level commitment;

tailored invoicing; and a combination of remote,mobile and on-site resources, all tailored to meetyour needs.

What about the staff you use to run the data centre?HP Integrated Multivendor Services can offer anumber of ways to keep that staff productive andfocused on your strategic goals. This may involvedepending on HP for some tasks and using yourexisting staff in collaborative partnership with HP forothers. With HP Integrated Multivendor Services onyour team, you spend less time solving problems andmore time focused on your business improving ROIand reducing costs.

The budgetary benefits of HP support services cantouch all facets of your data centre operations.Our engineers can often help you achieve bigsavings just by making simple recommendations.For example, in one data centre, increasing the UPSroom temperature setpoint resulted in a projectedannual savings of more than $12,000 USD.5

Figure 2. HP Insight Remote Support provides remote problem resolution and management for the data centre

HP engineer

Customer data centre

Proactive advice

Problem resolution

Remote monitoringRemote configurationCollectionProblem analysis

HP support processautomation

SecureInternet

connection

5http://www.dataplex-systems.com/Documents/Blueprint%20for%20Reducing%20Energy%20Costs%20in%20your%20Data%20Centre.PDF
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Using such techniques, we have a record of helping customers slashdata centre power consumption by 30 to 40 per cent. Whats more,HP has designed more than 60 Greenfield data centres as wellas the first LEED6-certified data centre and the first Greenfield-LEEDGold data centre, both of which save considerable sums on energycosts. Chances are that we can help you run more efficiently andknock down your monthly energy bill.

PRoBleM 2: MANAGING YoUR MUlTI-veNDoR eNvIRoNMeNT

The reality of business IT today is that standardisation maybe in short supply: in the drive towards efficiency, manyorganisations go for the best-of-breed solution regardlessof vendor. So, whether your organisation is large or mid-sized, you probably have a real mixed bag of multi-vendorhardware and a profusion of different applications andoperating systems installed within your IT environment.

When something breaks and you have to find the rootcause, that is when problems begin. You can wind upwith a lot of wasted time and inter-vendor finger-pointing.Whats more, vendor quality can vary substantially. And

everything has its own process, its own licensing andits own warranty horizon. You may have dozens oreven hundreds of individual support contracts tomanage, and therefore need to devote valuable staffresources to the time- and labour-intensive process ofmanaging them. You have patches and upgrades toworry about, too, which adds to your managementand budgeting nightmare. As well, there is a costto the increased staff and their training neededto keep abreast of this convoluted world.

What to doAgain, the answer could be to let a primary

service vendor preferably one with wide-ranging experience at delivering managedsupport solutions for the data centre doall this on your behalf. You simply hand offthe overall management of support to theprimary service vendor, and that company

6 Leadership in Energy and Environmental Design (LEED)certification by the U.S. Green Building Council a

standard for new buildings.


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takes ownership and responsibility. Now you haveone service contract to deal with, one predictableline item in your budget, and an account-assignedservice manager or service management team tocontact if something goes wrong.

Where to goActing as your primary service vendor, HP IntegratedMultivendor Services can provide all this and more.It can deal with all of those vendors, drawing on HPexpertise while meshing with your existing in-housesystems. The result is end-to-end multi-vendor ITservice management (ITSM) that is fully integratedinto your IT infrastructure. A range of service levelsprovides high-quality technical assistance andoperational excellence and can condense thecomplexity of a multi-vendor environment down to asingle point of accountability.

We can consolidate responsibility for vendor

management and service delivery across your wholetechnology stack, providing you with more consistentservice levels and outcomes. Our engineers canturn your finger-pointing, multi-vendor nightmareinto a smooth-running operation. Finally, rememberthat one-contract, one-contact, one-invoice servicefor your multi-vendor environment? Of course, HPIntegrated Multivendor Services can provide that,too.

PRoBleM 3: MAINTAINING YoUR

MISSIoN-CRITICAl UPTIMeIf you are in a time-sensitive business or if theapplications running on your servers are business-critical you must guarantee those service levelsno matter how complex your environment or howoverloaded your staff. Unfortunately, it is a harsh

reality that with the resources you have, you simplymay not be able to deliver that level of 24x7computing day after day and year after year. Ifyour IT infrastructure supports a business-criticalapplication environment where downtime puts yourcompany at major risk of going out of business, yourservice management and support capabilities mustbe far beyond sturdy.

What to doOne way to improve your business-criticalapplication availability is with a primary servicevendor who has expertise in that field. You mightstart by using the vendor to provide a one-timeevaluation of your current environment, and thenrecommend improvements. This can be a fairlyinexpensive route to reducing downtime; you maydiscover that improving your service managementprocedures or modifying the IT topology can makea big difference even without a new equipmentpurchase.

Alternatively, you can engage that primary servicevendor for a longer period of time, bringing in thevendors professionals to improve efficiency or tofree your staff for work that is more directly relatedto your business. These experts can help to highlightpotential issues in application availability, dataretention, speed of recovery, network availabilityand more. When you are dealing with business-critical applications, the price of a long-term contractmay be significantly less than the cost to yourbusiness of a single unplanned outage.

To successfully achieve the Uptime Institutes Tier Fourlevel of 99.995 per cent uptime (which translates tojust 24 minutes of unplanned downtime per year),you will need to pay attention to every detail.And that means doing predictive analysis andconsidering all possible factors both inside and


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outside your data centre even if those factors donot seem to be directly related to your data centresavailability.

By joining forces with the primary service vendor,you can bolster your own capabilities and ensurethat your mission-critical operational service-levelcommitments are met. The right collaborator canassume responsibility and help you avoid downtimewhile improving your service management.

By jining frcs with thprimary sric ndr,yu can bstr yur wncapabiitis and nsur

that yur missin-criticapratina sric-cmmitmnts ar mt.

Where to goHere again, HP Integrated Multivendor Services canplay an important role in your business-critical datacentre. In fact, HP is without peer as a partner indelivering mission-critical computing.

When you engage HP, our professionals will help

improve service management and ensure servicelevels. There is even a specific programme theMission Critical Partnership (MCP) that has a singlecustomer contract tailored to meet your objectives. Inthis programme, you get a named account supportteam trained engineers who are familiar with yourapplications as well as flexible reactive supportand a proactive IT support solution.

About the MCP: The MCP service delivery teamstart the risk assessment process with a thorough

assessment of all aspects of your critical IT services.Your IT service management practices are comparedto a library of almost 1,600 best practices basedon IT Infrastructure Library (ITIL), COBIT and ISO/IEC 20000 standards. Once risks and gaps havebeen identified, the team works with you to create aprioritised service improvement plan (SIP) containingtasks and milestones to improve your capabilities.

The SIP is continually updated to reflect anychanging business and technology requirements andto address issues identified during operations.

HP also assists you with ongoing technologymanagement activities, providing both hands-on assistance and knowledge transfer. Throughproactive risk elimination across your people,processes and technology, coupled with added skillsand resources from HP, the MCP helps you continueto meet and improve your performance againstkey service-level agreements (SLAs) and othercommitments.

HP can help enhance all your IT operations,whether mission-critical or not. We have a wealthof experience and service managementrelatedintellectual property (IP) poised to help solve difficultand complex service management problems. Withour help, you will be able to introduce servicemanagement best practices and draw on HPexpertise.

PRoBleM 4: CoNTRollING YoUR

CoNSTANT CHANGeWhat about change management? According toIDC, over 80 per cent of business-critical servicedisruptions can be attributed to poor changecontrol processes, including flawed change impactassessment.7

In todays economically constrained times, youcannot replace equipment or purchase all-newsoftware to stay abreast of every new technologyhiccup. Even so, you must keep your existinginfrastructure up to date. And to do that, you mustkeep up with change: you must plan for it, track itand manage it. Because change management islikely neither the best use of your staff nor your corecompetency, this may be another good activity toentrust to a third party.

8

7 Stephen Elliot, Research Manager, IDC, March 2006.


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What to doWhat kind of services are you looking for?Managing change is easier if you have cost-effectiveinstallation and upgrade services for your server

environment, including software and peripherals.And you will have better control over your IT assetsif you have an up-to-date asset inventory of yourentire multi-vendor IT environment.

Where to go

HP Integrated Multivendor Services can helpyou control and cope with change. To managethese events on a large scale, HP offers a proventransformation method: service managementconsulting. Within this framework, you choosethe right mix of powerful services and solutions

to transform the way your organisation deliverstechnology services, and you also receive IT servicemanagement guidance from HP. Our method drawson the HP Service Management Framework toprepare your IT organisation to consistently deliverservices in a way that balances performance,quality and cost. Based on HP methodologies,industry best practices and international standards,this framework co-ordinates people, processes andtechnology within the service management system.

HP Integrated Multivendor Services also include

standardised modules for handling moves, adds andchanges to the IT infrastructure. Options range fromperforming hardware or software upgrades all theway up to tackling fully managed technology refreshprojects.

Because change has more far-reaching effects thanjust the actual hardware and software, HP can alsoprovide other services related to change and assetmanagement. In fact, HP Services professionals

can draw on state-of-the-art tools, techniques andmethodologies to help you make the most of yourinventory and asset management initiatives. Somechange-related examples include:

Asset management in the face of change: HPServices can help you tighten control over key ITassets from acquisition to retirement. In additionto capturing inventory, our asset managementservices give you a complete and accuratepicture of your configuration. And they canhelp dynamically track and manage changes toownership, users, location, capital costs, date of

purchase, incremental costs and financial status.

Streamlined contract and invoice management:We can help re-examine, aggregate, consolidateand, if appropriate, renegotiate your contractswith other vendors. And as changes occur forexample, when items are moved, added orremoved from your environment we make surethat those contracts and the related invoices arebrought up to date to reflect the changes

On a smaller scale, you may simply require HPChange and Configuration Management Services.

Our expert consultants work with you to design,implement and continually improve best-in-classprocesses to control and manage changes withinyour IT environment.


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PRoBleM 5: GeTTINGvIRTUAlISeD WITHoUTvUlNeRABIlITYVirtualisation is becoming more and more popular.But here is a remarkable fact from Gartner: Despiteall the hoopla surrounding virtualisation, onlyabout 20 to 30 per cent of todays workloads areactually running on virtualised servers8. And atmost companies, the virtualisation percentage is notchanging much. Thats because virtualisation has itsown set of problems.

First, virtualisation can encourage networkcomplexity and server sprawl. Instead of the oldparadigm of one server, one app, you now haveperhaps 10 applications running on one physicalserver which means that the consequences of asingle hardware failure can be magnified manytimes over. In addition, locating the real sourceof a problem can be a nightmare in a virtualised

environment.

Because of these issues and others like them,virtualisation in many companies is limited to testingor R&D. It rarely finds its way into productionenvironments, and it hardly ever runs mission-criticalapplications.

What to doBut these problems can be solved. Andmainstreaming virtualisation in your data centreis another place where a primary service vendorand third-party expertise can prove invaluable.

Equipped with special tools and loads of experiencewith virtualisation technologies, third-party experts

can help your business-critical applications makethe labour-intensive move into virtualisation. Suchsupport can help transform your infrastructure intoone that makes optimum use of the virtualisationtechnology, with a strong emphasis on businessagility and achieving SLAs. And once you haveyour virtual environment set up and running, youcan throttle back on third-party involvement or end

it altogether. Or you may want to continue theengagement with comprehensive proactive andreactive support for your critical physical and virtualassets alike.

Where to goHP Integrated Multivendor Services can help youmanage the complexity of virtualisation and mitigaterisk, using techniques such as proactive monitoring that help avoid problems before they occur.Whats more, HP offers mission-critical supportfor the VMware, Microsoft Hyper-V and CitrixXenServer hypervisors, along with mission-criticalsupport for the rest of the data centre. Such supportwill go a long way towards convincing the CEO thatvirtualisation can indeed be used for business-criticalcomputing. And by simplifying the managementof your virtualised multi-vendor environment,our support professionals can help you reduceassociated costs, too.

PRoBleM 6: ReACHING PARADISeIN THe PRIvATe CloUDAfter virtualisation, the next logical next step in ITsolution development is the private cloud, or even apublic-private or hybrid cloud. Cloud computing isthe next nirvana, the promised land and in manycompanies it is no longer just a future vision but apresent reality. However, this reality can presentchallenges, especially as cloud solutions begin tospan multiple platforms, multi-vendor environmentsand assorted operating systems.

Creating a private cloud involves making poolsof resources available to users, to be checked outwhen needed kind of like a lending library. Think

how flexible and efficient such a system could be toyour business. You use only the computing power

8 Thomas Bittman, Q&A: Six Misconceptions About Server Virtualization,Gartner, 29 July 2010.

MAINSTReAMING vIRTUAlISATIoNIN YoUR DATA CeNTRe IS ANoTHeRPlACe WHeRe A PRIMARY SeRvICeveNDoR AND THIRD-PARTYeXPeRTISe CAN PRove INvAlUABle.


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and other resources you need and only for as longas you need them. The resources themselves mightcome from a companys private, in-house cloud. Orthey might even be supplied by a public cloud suchas Amazon Web Services, or by a combinationpublic-private or hybrid cloud.

Virtualisation is one of the key technologies thatmake this happen, but it is not the only one.In addition to the aforementioned issues withvirtualisation, cloud computing comes with itsown potential pitfalls. Private clouds are oftenclosed cloud in a box environments that fail toscale well, forcing large capital investments whencapacity limits are reached. Meanwhile, publicclouds, depending as they do on shared resources,encourage cloud sprawl with the attendant risk todata security, danger of inviting regulatory scrutinyand risk of not meeting internal SLAs.

What to doThese problems can be solved. One way to getstarted is by engaging a primary service vendor.

Equipped with expertise and tools and with loadsof prior experience in virtualisation technologiesand cloud computing, this vendors experts canhelp especially with the labour-intensive move tovirtualising business-critical applications.

Where to goHPs services and solution expertise extends acrossthe entire data centre, including cloud computing. Infact, HP support can help you configure and operateyour converged infrastructure, based on eitherprivate or hybrid cloud, as it helps to ensure that

cloud computing achieves your business objectivessafely and securely. Our monitoring services cankeep tabs on cloud resources, and our educationservices can help your staff become knowledgeableas well.

One service to consider is HP CloudStart. HPCloudStart allows you to reduce provisioning timesby up to 80 per cent: less than 30 days after initialhardware installation and start-up, your cloud isup and running. Whats more, HP CloudStart iscustomisable and can be integrated with legacyapplications for an easier evolution to cloudservices.

In addition to CloudStart, HP offers other cloudservices such as these:

HP Cloud Consulting Services for CloudSystem provide the roadmap, design and implementationservices that help your organisation implement HPCloudSystem

HP Cloud Roadmap Service helps developa strategic cloud architecture, conducts a gapanalysis and provides a comprehensive roadmapfor cloud adoption and integration

HP Cloud Design and Implementation Services can provide architectural analysis and validation,generate a detailed design and bill of materials,and even perform planning and implementation

These are all examples of the many cloud-focusedmulti-vendor support services you can get from HP.


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Get connectedwww.hp.com/go/getconnected

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Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The onlywarranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothingherein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions containedherein.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

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HP INTeGRATeD MUlTIveNDoRSeRvICeS FoR YoUR DATA CeNTRe

HP Integrated MultivendorService options include:

What this option does for you:

Service Management Reduces complexity for supplier management, call management, contract management, inventorymanagement and tailored invoicing. Encompasses single-source service management solutions, includingimproved service management processes and a simplified vendor management interface. You get:

Service delivery management simplification

Reduced cost of service support for the data centre

Service transformation through introduction of ITIL service management best practices

Improved service quality

Reduced number of suppliers

Networking Services Provide proven networking consulting, integration and support services.

Mission Critical Partnership Provides assessment, proactive and reactive services and monitoring, service improvement planning,ongoing operational service management support and ongoing reassessment for your mission-criticalenvironment. Optional SAP enhancement adds proactive SAP support.

Software Technology Services Provide installation, implementation or virtualisation. Services include software support from basic tobusiness critical.

Cloud Consulting Services Provide cloud services or access to them. Services can help you build a private, internal cloud.

Critical Facilities Services Improve compute performance and availability, help maximise data efficiency and cost-effectively

transform your data centre. Service solutions include data centre management, power and cooling servicessolutions.

Insight Remote Support Provides remote monitoring, diagnosis and problem resolution.

Virtualization Services Help you realise the benefits of virtualisation more quickly, with expert services targeting client, storageand server technologies.

Integration and TechnicalServices

Address diverse operational continuity tasks that span the full data centre life- cycle, from strategyconsulting and assessment through deployment and ongoing maintenance.

WHY HPWhatever the source of your data centre problem budgetary, staffing, performance or uptime outsidesupport from HP can make a real difference. WithHP as your partner, you will be on your way tomaking virtualisation production-ready, enablingsupport solutions for cloud computing or simplygetting the greatest return on your hardware andsoftware investment. Contact us today and learnmore about how HP Integrated Multivendor Servicescan help solve your data centre problems.

www.hp.com/services/multivendor
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