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SOSSM Services
M A I N T E N A N C E P R O D U C T S A N D S E R V I C E S
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Know More. Do More.
Maintaining your Cat engines
and machines is one of your top
priorities. A good place to start is
with SOS Servicesoil analysis and
coolant analysis. They are the fastest,
most accurate, most reliable ways to
see whats going on inside your Cat
engines and machines. And they are important steps
toward increased productivity, less serious repairs, less
downtime and lower operating costs.SOSServices
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An investment in lower costs
SOS Services is one of the most useful
and important maintenance support
programs available. Heres why:
Detects problems early, so they canbe repaired before they become major
failures.
Helps you schedule downtime to fit
your workload.
Monitors positives as well as
negatives, so you wont have to
pay for repair of components that
are not worn out.
Allows you to monitor maintenance
schedules to verify that routine
maintenance has been performed.
Enables you to better manage budgets
by predicting repairs, downtime and
equipment life.
Helps you develop a complete service
history for each machine. This proves
invaluable when evaluating perfor-
mance and planning replacement
purchases.
Documents service history for a higher
price at trade-in or sale.
For maximum protection, you need SOS
oil sampling for all major oil-lubricatedsystems (engine, transmission, hydraulicsystem and final drives) and SOS coolantsampling for your cooling systems. Bypinpointing trouble early, you can avoidshut-downs for unplanned repairs orcatastrophic failures.
It works the way you work
We will help you develop a plan
uniquely suited to your operation,
taking into consideration the
various models of Cat (or compe-
titive) equipment you operate,
the kind of work you do, your
current maintenance practices and
your business conditions.
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The Perfect Troubleshooting Tool
Complete,
AccurateAnalysis
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Proper fluid maintenance is imperative to keep
machines and engines operating at peak per-
formance. SOS Services are designed to identify
problems before they grow into major repairs.
Early detection is the key to reducing
downtime and increasing productivity.
Using sophisticated analytical technology
and our trained, experienced technicians,
SOS testing can determine if oils and coolants are doing their
job of protecting your equipment. As a result, performance
losses and major repairs can often be avoided.
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SOS Oil Analysis
The SOS oil analysis tests have beendeveloped by Caterpillar engineers andchemists to evaluate the condition ofyour engines and machines, rather than
the condition of the oil alone. Followingis a brief description of the standardtests offered in the SOS program.Additional tests, such as viscosity, TBNor TAN, may be performed, if needed.
Wear Rate Analysis monitors wear bydetecting, identifying and assessing theamount and type of wear metal elementsin the oil. The rate at which wear metalparticles increase from sample to sampleis as important as the quantity ofparticles in the oil. For this reason,regular sampling at specified intervals is
necessary to establish wear rate trendsfor each oil-lubricated compartment.The presence of silicon and otherelements which indicate dirt entry arealso monitored with Wear Rate Analysis.
Oil Cleanliness Analysis uses aParticle Count test for non-engine oil. Itdetects both metallic and non-metallicdebris (such as friction disc material)generated by wear, as well as dirt fromoutside sources. This information, alongwith Wear Rate Analysis, permits acomprehensive evaluation of your
hydraulic and power train systems.This combination can detect potentialfailures not identified by Wear RateAnalysis alone.
Oil Condition Analysis determinesloss of the oils lubricating properties.An infrared analysis instrument is usedto compare the properties of new oil
to the properties of your used oilsample. This test allows our techniciansto determine the extent to which theoil has deteriorated during use and toverify that the oil is performing up tospecification during the entire oilchange period.
Detection of Fuel, Water and GlycolThe presence of Fuel, Water or Glycolare indications of problems whichrequire immediate correction. Fueldilution reduces the oil s viscosity anddestroys its lubricating properties. Some
unburned fuel may enter the crankcasepast the piston rings, particularly if theengine is run at low idle for extendedperiods during cold weather. Fueldilution beyond 4% by volume, however,can lead to piston ring sticking andfailure of the engine bearings. Glycol(coolant) contamination causes rapidoxidation of the oil and will lead to amajor engine failure if not promptlyresolved. Water can contaminate an oilsystem by leaking in from the outside orby condensing within a hot oilcompartment or engine crankcase.
Water will cause the oil to form asludge which can plug filters. Oilcontaminated with water passingbetween close fitting moving parts willcause hot spots leading to reducedcomponent life or rapid failure.
Oil samples for these tests are generallytaken by the customer. However, yourCat dealer can do your sampling as partof a Customer Support Agreement.
SOS Coolant Analysis
Coolant or cooling system problemscontribute to more than 50% of allengine failures. These failures canbe due to inadequate cooling system
maintenance, incorrect concentration,poor operational procedures such asextensive lugging or inadequate cool-down procedures, or system problemssuch as stray electrical current or blockheater failure. These problems willeventually affect the oil condition, andmay cause oil oxidation or antiwearadditive dropout. Cooling systemproblems will also reduce the life oftransmission and hydraulic componentsserved by coolant heat exchangers.SOS coolant analysis is a two-levelprogram that does more than just
check the condition of your coolant.It determines the overall condition ofthe cooling system and can identifyproblems with maintenance proceduresand operational practices.
Level 1:Basic Coolant Maintenance Checkconsists of four analytical tests andfour observational parameters thatnot only show major problems withthe coolant, but can also predictsome major cooling system problems.Level 1 results can also determine
when Level 2 analysis is needed.
Level 2:Comprehensive Cooling SystemAnalysis involves an extensivechemical evaluation of the coolantand its overall effects on the insideof your cooling system. This seriesof comprehensive tests can identifysubtle cooling system problems,determine probable causes, andhelp prioritize the urgency ofneeded corrections.
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SOS Services Save You Money
The success of any preventive maintenance
program can be measured in the
savings realized by the end user.
SOS Services are inexpensive, quick
and easy to perform, yet can result in
substantial overall savings. By combining
SOS Services with the higher perfor-
mance standards of Cat Fluids and Filters, you form the
foundation of the best possible preventive maintenance
program for your Caterpillar machines. In the bottom-
line analysis, youll get more work done
at lower cost and have machines worth
more at trade-in or sale.
KeepItRunningRight
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Get results fast
SOS Services allows you to test all fluids,including engine oil, transmission/drivetrain oil, hydraulic fluid and coolant. Resultsand recommendations are usually available
within 24 hours of receipt of sample.Each SOS sample is subjected to aseries of tests using advanced analysistechnology. Trained technicians thencompare and analyze test data. Theyreference engineering data and factoryservice publications, plus study machinehistory, maintenance and repair records.When needed, they contact factoryengineers or talk directly with the owner/operator or maintenance superintendent.In short, they do whatever it takes toget a clear picture of all the specificsregarding each piece of equipment.
Put results into action
SOS Services results are presented in aclear, concise, easy-to-understand reportthat calls for specific, immediate actionand/or makes carefully outlinedrecommendations.
We are always available to answerquestions or to discuss report specifics.At all points during this analysis, yourSOS analyst has access to Caterpillartechnical and engineering information.
Other fluid analysis services do notprovide this important access. If a criticalsituation is identified, you will be notifiedimmediately.
Protect the value
Cat machines are built to deliver thehighest possible performance through-outtheir production life. Maintenance isessential to achieve that performance,and SOS Services are a good first step.However, theres much more we cando to maximize the return on your
equipment investment. Talk to us aboutcomplete preventive maintenanceprograms and Customer SupportAgreements.
Trend Analysis Module
Trend Analysis Module (TAM) is
computer software which links you
directly with our SOS program.
With TAM you can receive your
SOS results electronically. TAMpermits you to view all of your
SOS sample results, or only those
indicating potential problems.
You may also graph or chart your
information in various ways to better
analyze and understand the results.
SOSSM Services Online
Using Dealer StoreFrontthrough the
Internetits fast and easy to monitor
the effectiveness of your equipment
maintenance program with no
software required. Youre notified bye-mail when new fluid samples are
posted. With SOS Services Online,
you can view sample information,
perform searches, and access online
help.
Other screens allow you to view
detailed descriptions of your fluid
samples, search for samples by
several criteria, and review sample
histories. Though SOS Online
minimizes paper filing and storage,
you still have the ability to create and
print graphs and reports.
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PEDP7036-04 For more information, see us today Printed in U.S.A.or visit our Web site at www.CAT.com 2002 Caterpillar
Cat Fluids: Formulated to provide
higher standards in performance
and life.
Cat Fluid Filters: System engineeredfor optimal performance and
protection.
SOS Services: The ultimate
detection and diagnostic tool for
your equipment.
Maintenance Software: Trend
Analysis Module (TAM) and
SOS Services Online for SOSServices results. Maintenance
Control System (MCS) for
scheduling and recording
maintenance activity.
Extend equipment lifewith quality Cat
maintenance products.