Sourcing  Corp  is  an  entrepreneurial  group  that  offers  high  level  services  to  its  clients,  conformed  by  three  leading  companies  in  their  branch,  working  together  to  acquire  our  client’s  necessities.    

 We  work  to  provide  quality  people  with  high  performance  levels,  as  well  as  providing  personal  and  professional  growth  in  the  labor  

environment.        

Sourcing-­‐Corp  

SERH  is  a  company  dedicated  to  provide  the  highest  value  in  human  resource  services.    We  are  focused  on  our  values  as  a  basis  for  our  work,  and  are  governed  by  our  experience  and  the  personalized  service  we  provide  

to  our  clients.  

Services

! Recruiting  ! Payroll  ! Outsourcing  ! BTL  ! Temporary  personnel  ! Events  ! Organizational  Environment  ! Psychometric  Tests  ! Performance  Evaluation  ! Social  Economical  Investigation    

! Polygraph  and  VSA  ! Job  Descriptions  ! Lab  and  Drug  Test  ! Outplacement  ! Organization  Charts  and  Structures  ! Retention  Plans  ! Career  Paths  ! Training  ! Benefit  Packages  ! Communication  Strategies  

Recruitment

         Basically,  it  is  a  system  of  information  by  which  the  organization  advertises  and  offers  to  the  labor  market  the  employment  opportunities  that  it  would  like  to  fill.  The  search  for  key  executives  talks  about  the  approach  to  find  and  bring  the  best  person  with  experience  and  necessary  abilities.  An  investigation  will  be  done  to  find  people  and  go  after  them.    We  will  only  look  for  candidates  that  have  determined  aptitudes  for  an  available  position.    This  is  a  process  were  a  recruiter  will  approach  to  a  person  when  they  are  looking  for  a  job.  This  decision  will  be  made  only  by  superiors.  

Extra  Services  

•  On-­‐line  resumes.  

•  Specialized  reports  

•  Personaliza6on  of  the  process    

Cost  Reduc6on  

Process   Hours   Cost   Total  

Newspaper  add      

 $658.67      $658.67    

Resume  recep6on   20    $1.87      $37.33    

Resume  selec6on   20    $1.07      $21.33    

Pshycometric  tests        $280.00      $280.00    

Background  checks   20    $1.07      $21.33    

Interviews   20    $0.67      $13.33    

Recrui6ng   20    $5.33      $106.67    

Re-­‐Process          $466.67      $466.67    

Total:            $1,605.33    

It  is  an  innovative  administration  technique  that  consists  of  the  contracting  and  transfer  to  third  parties  of  certain  business  processes,  allowing  the  concentration  of  efforts  on  essential  activities  in  order  to  obtain  competitive  and  tangible  results.    SERH  absorbs  the  employees  within  three  business  days,  without  losing  the  employees  tenure  or  having  our  customer  pay  the  corresponding  labor  liabilities.  Our  clients  have  online  access  to  the  files  and  records  of  their  employees,  auditing  payroll,  IGGS  payments,  benefits  and  perks.  

•  The  employer  does  not  have  responsibility  of  the  personnel's  labor  charges.  

•  Employer  can  keep  their  personnel  at  all  times.  •  Company  can  focus  on  its  core  business.  •  Constant  training  to  the  contracted  personnel  

and  its  management.  •  Total  administration  of  contracted  personnel.  •  Reduction  of  expenses  and  costs.  •  Organizational  climate  every  6  months  for  all  

personnel  on  the  outsource.  •  Free  recruitment.  •  Cash  flow  leveled  for  the  company.  •  Training  to  the  outsourced  personnel  every  6  

months    

Why  Outsourcing?  

System  Abilities    ¡  Headcount  ¡  New  and  old  employee  report.  ¡  Total  employee  history.  ¡  Online  Payroll.  ¡  Remote  access  from  anywhere.  ¡  Ad  hoc  report  to  client’s  needs.  ¡  Technical  support  24/7..  ¡  100%  transparency  for  client  and  his  data.  ¡  100%  auditable  at  all  times.          

System  login  for  reports  

Report  of  a  payroll  divided  by  employee  and  by  area.  

Payroll  report  by  Department  

Historical  report  of  an  employee  

•  For  the  realization  of  an  specific  task  or  determined  service,  which  its  execution,  though  its  limited  in  time,  it  has  an  uncertain  duration.    

•  To  take  care  of  the  circumstantial  exigencies  of  the  market,  accumulation  of  tasks  or  excess  of  orders,  even  being  the  normal  activity  of  the  company.    

•  To  replace  workers  of  the  company  with  right  to  reserve  in  the  job.    

•  To  cover  with  temporary  form  a  job  while  the  process  of  selection  or  promotion  lasts.    

•  In  order  to  cover  an  event,  periods  of  high  picks  of  the  company  or  missing  in  personnel  by  a  stipulated  time,  like  leave  of  maternity.  

 

This  service  provides  qualified  personnel  that  is    required  to  fulfill  a  certain  position,  for  a  period  of  time  that  the  customer  defines,  either  by  hour,  day,  week  or  month.  These  employees  regularly  are  part  of  SERH’s  payroll  and  do  not  generate  labor  liability  for  the  customer.  Generally  used  to  cover  disability,  vacation,  promotional  periods,  seasonal  or  special  charges,  among  other  causes.  

•  Hiring  and  training  of  personnel.  •  Marketing  activities  coordination.  •  Promotions  according  to  needs:  Cross,  

Published,  Value  Packs  and  tied  ups.  •  Tastings  and  Samplings  •  Special  Event  coverage,  mounting,  

development  and  disassembling.  •  Elaboration  of  Uniforms.  •  Maquila  of  any  type  of    promotional  

material.  •  Brand  pricing  raise.    •  Competition  analysis.  •  Monthly  planograms  for  all  brands.  

Merchandising  System  

System  Abilities    ¡  Total  Headcount.  ¡  Stores  visited  per  person  report.  ¡  Daily,  weekly  and  monthly  route.  ¡  Inventory.  ¡  Pictures.  ¡  Due  dates.  ¡  Personalized  user.  ¡  Competition  analysis.  ¡  Entry  and  End  of  route  per  person.  ¡  Confidential  and  reliable  remote  access.  ¡  Ad  hoc  report  to  client’s  needs.  ¡  Technical  support  24/7..  ¡  100%  transparency  for  client  and  his  data.  ¡  100%  auditable  at  all  times.    

     

Visualization  of  a  person’s  daily  route  

Merchandising  System  

Reports  

Merchandising  System  

Reports  

Merchandising  System  

BTL  

BTL  

In  Te  Llega  Express  we  are  more  than  just  a  courier  company,  where  we  create  

opportunities  out  of  necessities,  focused  in  our  personalization  culture  to  satisfy  our  clients  expectations;  dedicated  to  deliver  always  the  

highest  value  in  the  industry.

Types  of  Services  

Technique  that  consists  of  the  contracting  and  transfer  to  third  parties  of  certain  business  processes,  allowing  the  concentration  of  efforts  on  essential  activities  in  order  to  obtain  competitive  and  tangible  results.  

Outsourcing This  service  provides  a  driver  for  personal  use  of  our  client  and  its  needs.  Driver  will  be  placed  in  client’s  office  everyday,  having  the  accessibility  to  replace  him  if  needed  at  any  time.  Service  can  have  all  inclusive:  gas,  insurance,  permits  and  maintenance.  

Messenger Its  an  area  where  we  focus  on  the  delivery  of  our  client’s  products.  Having  reports  on  time  of  delivery,    gas,  headcount.  Service  includes  motorcycle,  delivery  permit,  helmet,  insurance,  gas  and  maintenance.

Delivery We  analyzed  our  client's  needs  to  provide  a  complete  and  ad  hoc  service  in  motorcycle,  car  or  van.

Specialized services

We   offer   a   personalized   service,   adapting   to   our   client’s   needs   and  budget.  We  provide  a  total  solution,  including  everything  from  the  driver  and  motorcycle,   to  having  a  hybrid  service  with   just   the  driver  without  the   motorcycle.     Monthly   reports   include   controls   like:   gas,   cellular,  radio,  kms  driven  and  assistance.  

Client  gives  data  base  and  product  specifications  

Te  Llega  Express  coordinates  the  

routes.  

Driver    makes  delivery.  

Te  Llega  Express  closes  the  transaction.  

Te  Llega  Express  sends  report  of  

total  daily  deliveries.  

Its  an  area  where  we  focus  on  the  delivery  of  our  client’s  products.  Having  reports  on  time  of  delivery,    gas,  headcount.  Service  includes  motorcycle,  delivery  permit,  helmet,  insurance,  gas  and  maintenance.

In  Skycom  we  are  more  than  a  call  center,  we  create  opportunities  based  on  the  needs  of  our  clients,  focusing  on  our  culture  of  customization  in  order  to  satisfy  the  customer  according  to  their  expectations  

Types  of  Services  

Inbound •  It  is  an  area  where  specialized  executives,  especially  trained  receive  calls  (inbound)  from  internal  or  external  customers.

Outbound •  It  is  an  area  where  specialized  executives,  specifically  trained  dial  calls  (outbound)  to  internal  or  external  customers.

E-Bound •  It  is  an  area  where  specialized  executives,  specifically  trained    interact  with  customers  via  e-­‐mail  or  chat

T-Bound •  It  is  an  area  where  specialized  executives,  especially  trained    interact  with  customers  via  SMS  or  MMS.

Services  

Customer Service • It  is  the  presentation  of  the  service  to  customers  before,  during  and  after  a  purchase,  in  order  to  ensure  overall  satisfaction.  It  is  a  vital  part  of  the  proposal  of  the  company  to  the  customer.  An  excellent  customer  service  is  the  business  card  to  a  crowded  and  highly  competitive  market.  It  helps  create  loyal  customers,    eventually  increasing  the  revenue.

Business Intelligence • It  is  the  presentation  of  the  service  to  customers  before,  during  and  after  a  purchase,  where  a  labor  of  sales,  marketing,  billing  or  any  other  specific  services  to  generate  more  revenue  for  our  client  is  made.

Technical Support • Next  to  customer  service,  it  helps  us  reduce  the  work  flow  in  the  Technical  Department  of  the  client,  helping  us  provide  solutions    effectively  and  immediately    depending  on  the  situation,    looking  to  avoid  moving  it,    to  the  operation  of  the  company.

Specialized Services • We  seek  to  adapt  ourselves  to  the  exact  needs  of  each    of  our  clients.  Within  these  services  we  can  adapt  to  both  inbound  and  outbound  calls.

Sites  

Urb.  Sta.  Elena,  Calle  El  Boquerón  #  5  Edificio  SkyCom  ,  An6guo  Cuscatlán  ,  La  Libertad,  El  Salvador  

Plaza  las  Conchas,  2A  Calle  7-­‐93,  Guatemala  

605-­‐606,  Edificio  Centro  Plaza,  Concepción  Av.  Bello  Horizonte  Rancagua,  Chile  

Sites  

Site  

Sites  

Tecnology  

§  GSM  Gateways  §  Asterisk    servers  §  Power  Generators  §  MITROL   Telephone  Server  

§  Secure  data  center    §  A / C   w i t h   e n e r g y  backup    

§  3  ISPs  §  Navega  §  Tigo  §  Columbus  Network  

•  Dollarized  Economy  .  •  Fluent  English  Popula6on    •  Two  hours    from  Florida  •  Low  level  of  infla6on  •   All  major  brands  and  chains    •  Mul6ple  tax  Incen6ve  Laws    

Why  Nearshore?    

San  Salvador  City  

Guatemala  City    

Chile  

El  Salvador  and  Guatemala  Market  

¡  Call  Monitoring  Policy  §  Various  approaches  §  A  formal  policy  is  important  ▪  Outline  process  ▪  Describe  tools  and  instruments  to  be  used  

▪  Define  how  scores  will  be  communicated  

 ¡  Quality  Forms  and  Standards  

§  Build  a  framework  that  CLEARLY  defines:  ▪  Purpose  of  each  report  ▪  Recipients  ▪  Sources  of  data  ▪  Metric  to  be  used  

Quality  Measurement  Process  

Clients  and  Experience  of  more  than  10  years  

Service  •  Winback  Program  •  Inbound  CSR  •  Sales  BTB  and  BTC  •  Spanish  and  English  •  All  USA  •  Actib  

Servicio  •  Inbound  CSR  •  Email  and  Chat  •  Spanish  and  English  •   Guatemala  •  2  años  

Servicio  •  Inbound  CSR  •   Outbound  Sales  

BTB  and  BTC  •  Email  and  Chat  •  Spanish  and  

English  •   USA    •  1  año  

Servicio  •  Inbound  CSR  and  

Order  tacking.  •  Email  and  Chat  •  Spanish  •   Guatemala  •  3  años    y  activo  

Servicio  •   Winback  program  •  Outbound  Sales  BTB  

and  BTC  •  Spanish    •   Central  America  •  2  años    

Servicio  •  Inbound  Order  

tacking.  •  Sales  BTB  •  Spanish  and  English  •   Guatemala  and  

California  •  1    año  

Servicio  •   Winback  program  •  Outbound  Sales  BTB  and  BTC  •  Spanish    •   Central  America  •  2  años    

Servicio  •   Encuestas  a  restaurantes  

de  comida  rapida  como  wendy’s,  Mc  Donalds,  Burger  King,  Taco  Bell.  

•  Outbound    •  English    •  USA  •  6  meses  y  activo    

Link  Univisión:  

Contacto  GCS  note  in  Univision  

Quality Control System

This   Evalua6ons   are   made   by   the  

service   execu6ve   every   6   months.  

The   objec6ve   is   to   evaluate   the  

three   par6es   involved   and   obtain  

important   informa6on   to   show  

improvements   on   a   short   6me  

basis.  

Employee  

Client  

SOURCING  CORP  

Regional Clients

Operations

Operations

Operations

We  work  to  provide  quality  people  with  high  performance  levels,  as  well  as  providing  

personal  and  professional  growth  in  the  labor  environment.  

Gustavo Lopez Aguirre CEO

Guatemala: (502) 2312-7374 El Salvador: (503) 7691-5865

USA: (305) 328-9195 glopez@sourcing-corp.com www.sourcing-corp.com