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Sourcing Summit 2010 Mer fokus på värde – men hur får vi leverantören med på tåget ADVISORY IT ADVISORY
Sourcing Summit 2010Mer fokus på värde – men hur får vi leverantören med på tåget
ADVISORY
IT ADVISORY
1© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Högsta prioritet på CIOs agenda
Source: From Cost to Value CIO 2010
0
10
20
30
40
50
60
70
80
90%
IT Value
Cost Optimization
Risk & Compliance
Portfolio Management
Sourcing
2© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Outsourcing
Source: From Cost to Value CIO 2010
70% 70%
90%
3© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Tjänster som outsourcas idag
4© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Ökning av ITO och BPO de kommande åren
234292
112
148
0
50
100
150
200
250
300
350
400
450
500
2009 2013E
US
D b
illio
n
ITO BPO
Global sourcing
market of
USD 346 billion
68% ITO
32% BPO
Global sourcing
market of
USD 440 billion
66% ITO
34% BPO
Source: NASSCOM Strategic Review 2010, KPMG analysis
+25%
+32%
5© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Outsourcing alltmer värdeskapande
Phase 1 Phase 2 Phase 3
Data Entry
Call CentersCustomerService
PayrollProcessing Reporting
Technology Help DeskResearch
Analyticsand otherservices
High end Analytics
Cost Arbitrage & Labour Productivity
ProcessImprovement
Value Creation
Moving towards higher value added services
Source: KPMG Research and Analysis
Activity Outsourcing BPO KPO
6© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
VerksamhetVerksamhet LeverantörLeverantör
Generisk bild av Governance
SLA
Leverans
SLA
Leverans
7© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Kundexempel på IT beställarorganisation
8© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Coordination and Integration role
BusinessGroup IT
(Retained Org)
V1
V2
V3
BusinessGroup IT
(Retained Org)
V4
V1
V3
BusinessGroup IT
(Retained Org)
V1
V3
V2V4
Alternativ för mulitisourcing styrning
9© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Managin
g the e
nd-t
o-e
nd
serv
ices
Scope of
Services
Commercial
Model
Governance
Model
Retained
Organisation
Business
Requirements
Viktiga områden att överväga
10© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
KPMG’s Sourcing Life Cycle Methodology
Strategy
Scope & Plan
Design & SelectTransition
Deliver
Evolve
Project Management
Change Management
Project Management
Change Management
11© 2010 KPMG AB, a Swedish limited liability company and a member firm of the KPMG network of independentmember firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Presenter’s contact detailsHenrik Frimodig
0705 88 61 78
Anna Wahlström
0708 12 08 37
www.kpmg.se
