Independent Communications Expertise

 Sourcing  the  WAN  One    or    Many?    

(Enterprise  Case  Study)    

Taki  Remtulla  CTO  &  Partner  at  ABILITA  

     

New  York,    April  2014  

 

Two  Enterprise  Case  Studies  

 Major  Oil  Company  in  the  Middle  East  &  Financial  Ins9tu9on  in  North  America    

 Oil  Company:  from  One  Global  carrier  to  5  Regional  Carriers  

 Credit  Union:  from  4  Service  Providers  to  one  Global  Carrier  

 There  is  no  One  Size  Fit  All  solu9on   Examine  the  Network  Before  and  AOer  Redesign   RFP  Process    and  Carrier  Evalua9on     Implementa9on  and  Benefits      

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Before  Redesign  –  Oil  Company   HQ  in  Saudi  Arabia  with  offices  in  Middle  East,  Asia,  China,  Europe  and  North  America  (15  countries)  

 Circuit  Types:  IPLC  over  satellite  links  and  FR  &  ATM  in  the    distribu9on  network    

   Applica9ons:  Voice,  Data  and  video   Data  Centers:  Dhahran  (SA),  Houston  and  Leiden  (NL)   Carrier:  Saudi  Telecom   Challenges:  Single  point  of  failure  (One  Interna9onal  Gateway),  Limited  NNIs  with  carriers,  Long  circuit  lead  9me,  no  ac9ve  development  of  new  enhanced  services  

 Not  easily  scalable,  SLA  non-­‐enforceable,  trouble  shoo9ng  –  nightmare,  MTR  unpredictable,    

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Oil  Company  LocaOons  

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Before  Redesign  –  Credit  Union   4  HQ  Loca9ons  and  70  sites  from  East  to  West  coast   HQ  sites:  New  York;  Bal9more;  Denver,  Portland   Circuit  Types:  Point  to  Point  PLC,  Frame  Relay,  ATM  and  IP  VPN  across  the  public  internet  

 Network  Topology:  Hub  and  spoke  in  the  regions  and  IP  VPN  between  the  HQs  and  data  center  in  Denver  

 Carrier:  4  providers  for  the  four  HQ  loca9ons  &  branches     Challenges:  High  Packet  loss,  latency  and  jiber  across  the  public  internet  used  for  inter-­‐  connec9ng  4  Islands  of  carriers’  networking  technologies  

 Varied  network  performance,  4  network  monitoring  tools,  limited  visibility,  trouble  shoo9ng  mul9ple  carriers  

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Four  CU  LocaOons  

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Network  Redesign  –  OIL  Company   Oil  strategic  resource  in  poli9cally  very  sensi9ve  area-­‐the  Gulf     Most  Cri9cal  Factor:  Physical  Diverse  routes  from  the  country  to  the  interna9onal  offices  in  USA,  Asia  and  Europe  

 Architected  3  Interna9onal  Gateways:  Riyadh  (Central)  satellite  to  USA  &  Europe,  Jeddah  (West)  to  Europe  over  SEA-­‐ME-­‐WE  cable  through  Red  Sea  and  Dhahran  (East)  over  FLAG  cable  through  the  Gulf  to  Asia  and  China  

 Established  4  hubs  to  aggregate  regional  traffic:  Dubai  (Gulf  &  India),  Singapore  (SE  Asia  and  China),  London  (Europe)  and  Houston  (North  America)  

 Designed  fully  meshed  IPLC    between  the  4  hubs;  each  hub  had  three  alterna9ve  routes  paths  

 Regional  distribu9on  network  for  the  smaller  sites  

 

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Diverse  InternaOonal  Routes  

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Network  Redesign  –  Credit  Union   Most  cri9cal  requirement  for  the  4  merged  CUs:  Consolidate  their  WAN  &  IT  infrastructure  

 A  single  unified  networking  plagorm,  any  to  any  connec9vity,    end  to  end  encryp9on,  scalability  in  bandwidth  and  loca9ons;  Five  CoS,  visibility  &  control  to  set  policies,  stringent  and  uniform  SLAs,  auto  failure  to  back  up  circuits  

 High  footprint  and  resiliency  in  the  respec9ve  regions   Full  Diversity  at  the  four  HQs:  CE  +  MH+  CO  +  POP  +  PE              

 

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CE

Customer Site

Diverse Access

Man Hole

Man Hole

Transport / Broadband Network

Serving CO2 PE

POP2

POP1

PE

Serving CO1

 

RFP  and  Carrier  EvaluaOon   The  key  to  successful  procurement  strategy:  a  clear  understanding  of  client  specifica9ons  including  loca9ons,  bandwidth,  diversity,  security,  class  of  service,  scalability,  business  con9nuity  etc.  

 Equally  important  success  factor  :  evalua9on  of  Carrier  capabili9es  in  terms  provider's  backbone  carrying  capacity,  footprint,  POP’s  and  PE  Router  loca9ons,  performance,  CoS  offerings,  SLA,  encryp9on,  network  management  capacity  

 Allowing  carriers’  crea9ve  solu9on   Carrier  intangible  values  :  vendor  stability,  best  of  breed,  not  bleeding  edge,  solu9on  simplicity,  dependable  service  delivery    

 Carrier  Evalua9on:  apples-­‐to-­‐apples  comparison  both  technical  and  cost  

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ImplementaOon  (Oil  Company)   Contracted    5  Carriers  for  each  geographical  region   STC  for  Saudi  Arabia,  ETISALAT  for  Gulf  &  India,  BT  for  Europe,  SingTel  for  SE  Asia  &  China  and  AT&T  for  North  America  

 Each  carrier  had  superior  footprint    and  robust  network    infrastructure  in  their  respec9ve  region  

 Innova9ve,  flexible,  price  compe99ve  and  invested  resources  customer  care/rela9onship  building  

 Fully  meshed  IPLC  between  the  4  hubs  and  regional  distribu9on  network  for  the  smaller  sites    

 Provided  Highly  diverse  paths  and  resilient  WAN     Direct  contact  5  Regional  Carriers  –  client  job  to  manage  service  providers  and  not  the  network  

   Substan9al  cost  savings  -­‐  millions  11 Independent Communications Expertise

 

ImplementaOon  (Credit  Union)   Contracted  One  Carrier  to  provide  one  single  unified  MPLS  based  IP  VPN  networking  plagorm  to  all  the  4  CU  regions    

 Technical  depth,  understood  client  needs,  large  backbone  carrying  capacity,    maximum  footprint,  sufficient  diverse  elements    -­‐  CO,  POP’s  and  PE  Router  loca9ons    

 Price  Compe99ve  –  proposed  to  pay  early  termina9on  charges   Complete  solu9on:  MPLS  for  all  CUs,  Carrier  Ethernet  for  the  Data  Center,  end  to  end  encryp9on  and  auto  failure  

 Full  network  diversity  at  the  4  regional  hubs  &  centralized  NM     Improved  performance  –  availability,  latency,  jiber,  MTR   COS  allowed  priori9za9on  of  voice,  data  and  video  traffic     Substan9al  Cost  savings  and  enhanced  WAN  Infrastructure  

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Independent Communications Expertise

   

Thank  YOU    

Taki  Remtulla  CTO  &  Partner  –  ABILITA  

416  508  5339    

tremtulla@abilita.com  www.abilita.com/etsgroup