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South-Eastern Europe & Caucasus: Mature and Competitive ICT Brand
George Sharkov
Regional Manager Eastern Europe, ESI Senior Expert, RCI/USAID
DigiTec Business Forum - 2011, Yerevan
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Challenge: How to make the industry visible on the global map The region: high potential, but fragmented capacity
Bulgaria: 7,322,858
Romania: 22,276,056
Albania: 3,600,523
Bosnia-Herzegovina: 4,552,198
Croatia: 4,493,312
Macedonia: 2,055,915
Serbia: 8,032,338
Kosovo: 2,126,708
Montenegro: 678,177
Ukraine: 46,299,862
Moldova: 4,328,816
Armenia: 2,971,650
Georgia: 4,646,003
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Affordable “BIG” standards for “small” companies
Our mission
Since 1993
partner of:
ESI Center Eastern Europe/Bulgaria PPP established in 2003 by: SW Industry(BASSCOM), ESI & State ICT agency With the support of: USAID, UNDP
RMM
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Region from the
Outside …
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We’d rather have this,
though …
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Towards regional SEE IT brand
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Basis for Regional Cooperation and Common Brand
Quality Latest technologies Software engineering standards – CMMI, ISO, ITMark Partnership & cooperation Joint resources – consortiums, subcontracting Business partnership EU/EC projects (EU accession) e-administration, e-trading, e-health… Regional donor programs collaboration: USAID, GTZ/GIZ,
UN/UNDP, EBRD, WB/IFC Capacity building Regional market development towards knowledge intensive economy
South Eastern Europe & Caucasus: Modern Software & IT Hub
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The New World Order
Agriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators) Source: Dan Pink, A Whole New Mind
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small or BIG business depends on excellence
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Excellence is in: repeating the success turn it to sustainable growth make the best with your people for higher profit
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Based on TQM principles as taught by Shewhart, Juran, Deming and Humphrey.
PROCESS
Heroic effort
Mature software business
TYPICAL! Unprecedented
system
PRO
DU
CT
Bad Good
Good
Focus on the processes
How?
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AWARENESS LOCAL CAPACITY & TRAINING
Industry, Customers/Clients, State, Donors
Professional Training, Universities
IMPROVEMENT
SPI INITIATION HIGHER COMPEITIVENESS
REGIONAL CAPACITY
Cluster Approach: ITMark/CMMI/ISO/…
LEADERSHIP
Best Practices
Higher Maturity Levels (CMMI, ITMark Premium/Elite)
ICT Competitiveness Pyramid: Clustering companies and countries
NATIONAL
CAPACITY
&
IMORPVEMENT
READINESS
JOINT CAPACITY,
READINESS FOR
REGIONAL
“COOPETITION”
SUSTAINABILITY,
REGIONAL BRAND
Regional
competitiveness National perspective
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CAPACITY: AWARENESS & TRAINING
training: 1,324 from 395 companies in 37 courses /seminars (1-3 days, CMMI, ITMark); 11 professors/ 7 Universities trained, subject introduced awareness: 865 participants from 478 companies in 33 public courses (SPI, IT standards) Countries: (> 13) Albania, Armenia, Bosnia and Herzegovina, Croatia, Cyprus, Hungary, Kosovo, Macedonia, Moldova, Montenegro, Romania, Serbia, Turkey and Ukraine More than 90% of them declared that they will use the knowledge gained in their work
Results as of April 2011
SPI INITIATION & HIGHER COMPEITIVENESS pactical knowledge: 466 participants from 27 companies attended 64 practical i SPI implementation workshops and appraisals SPI Initiation: 30 companies IT Mark certified from Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Moldova (+) and Serbia 10 companies maintain official Process Improvement programs: Bulgaria, Armenia, Macedonia, Moldova, Serbia and Romania Method: ITMark appraisal (CMMI, information security - ISO 27001, business maturity – 10square) Participating companies reported increased competitiveness, larger projects, new customers, new markets 50% of companies reported increased competitiveness of 50-80%
ICT LEADERSHIP
achieved: CMMI - 3 companies from Bulgaria with CMMI ML 2 & ML3 (another 4 in Romania performed by other organizations) ITMark Elite: 1 Premium: 4 companies from Bulgaria (1 + 1), Macedonia (2) on the way: 6 companies from Armenia, Macedonia, Bulgaria, Serbia at advanced stage
CR
EA
TE
D N
AT
ION
AL
CA
PA
CIT
Y &
AW
AR
EN
ES
S
RE
AD
INE
SS
FO
R
RE
GIO
NA
L “C
OO
PE
TIT
ION
”
IMP
RO
VE
D R
EG
ION
AL
CA
PA
CIT
Y A
ND
BR
AN
D
ICT Competitiveness Pyramid: Eastern Europe 2004-2010
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Readiness for cooperation
and common IT brand
* Results as of April 2009 (some appraisals performed by other
organizations – Romania, Turkey, Ukraine, Hungary)
* Western Balkans Cluster approach program under
implementation in 6 countries
* Overall regional competitiveness program developed and
implemented by USAID/RCI project
National competitiveness initiatives
clustered into a regional program for
regional quality brand “SEE IT”
Opportunities:
•Change the industry low-cost
outsourcing model to high quality value-
added competitiveness
•Regional cooperation
•Use of the PI models for increased
competitiveness in other industries
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Clustering countries, sub-regions
for optimized capacity
GTZ ORF project
Western Balkans (Albania, Bosnia and Herzegovina,
Serbia, Montenegro, Macedonia, Kosovo) 7 IT Mark overview (2 in Serbia, 1 in Macedonia, Kosovo, Albania, Croatia, BiH) + 1 SPI Roadmap to maturity (Croatia) 102 participants from 39 SMEs + 19 other organizations 3 Introduction to CMMI (Albania, Macedonia, Serbia) 61 experts from 24 SMEs 13 IT Mark Basic appraisals completed 12 successful (2 Croatia, 2 Bosnia&Herzegovina, 2 Albania, 2 Macedonia, 3 Serbia, 1 Kosovo) 1 for remedial (1 Kosovo) 2 IT Mark Premiums (1 Macedonia, 1 Serbia) 1 CMMI SCAMPI ML2 in Macedonia
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Visible on Global ICT Quality Map 2001-2010
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Industry maturity
Qualified Professionals
+
Mature Organizations
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Industry maturity
Participants (trainings, awareness) > 2400
Companies > 700
+
Appraisals > 50
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Lost in certifications: the parallel jungle?
ITIL ISO 20000
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Addressing Competence Gaps
0.00
1.00
2.00
3.00
4.00
5.00
6.00
StrategicManagement
OperationalManagement
ProjectManagement
Software PI ICT Services PI InformationSecurity
Vendor specific University
Survey for South-Eastern Europe (8 countries, RCI/USAID)
Interested to develop Developed
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Challenging the IT education and qualification in Bulgaria
With the support of:
In partnership with
Министерство на образованието,
младежта и науката
American University
in Bulgaria Faculty of Mathematics
and Informatics
SEMP: SOFTWARE ENGINEERING MANAGEMENT PROGRAM
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SEMP Core Areas
Enabling Technology
(engineering)
Management
(internal processes)
Business
Deciding What to Design (Methods)
Requirements Engineering
Organizational (Process) Management: SPI, CMMI (DEV, SVC)
Strategic management (BSC) Business Insight in a Digitized World
Software Architectures
Team/Personal Process Management (TSP/PSP) People CMM Agile+CMMI
Economic Analysis / Financial Accounting / Markets & Sales ICT law Business Intelligence
Advanced: Secure coding Cloud computing, Virtualization, etc
Quantitative PM Six-sigma Statistics for IT Managers
Negotiation/soft skills Communication for IT managers
Academic format Executive (intensive)
format
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What’s next?
•Legacy
•Sustainable
•Repeated
•Leverage
•New countries/regions
•Local & regional capacity
•Training and certification network
www.quality2it.org
•Other sectors
•ICT education
•Society
www.it2business.org
RMM
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Regional
Excellence & Innovations
Network
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Forget India, Latin
America, China…
Let’s Go to
Eastern Europe &
Caucasus
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We can’t sell Quality
The Quality SELLS
www.esicenter.bg
www.rciproject.com
George Sharkov, PhD
ESI Center Eastern Europe
USAID/RCI Project