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Overview
Stocks
Stock Information
Industry vs. LUV
Goals and Strategies
History Existing Condition
Their Mission and Vision Statement
New Mission and Vision Statement External Opportunities and Threats
CPM
EFE
Internal Strengths and Weaknesses
IFE
Analysis
SWOT Matrix
SPACE
IE Matrix
Grand Strategy Matrix
QSPM
Different Strategies
Decisions
Implementation
Evaluation
Update! References
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Stocks
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More Stock Information
jTraded on the NYSE under LUV
jLast traded at 17.97
jCurrent volume is 4,585,000jEPS: .67
jDividend yield: 10%
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Industry Vs. LUV
LUV = represents home at Dallas Love field, and theme for
Employee and Customer Relations
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Goals and Objectives
jEnsure highest quality Customer Service in
the air or on the ground.
jReady to help customers under anycircumstances.
jAre there to ensure you make it from point
A to point B safely
jTo stay the most successful with low-fare,
high frequency point-to-point carrier.
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History of Southwest Airlines
On February 20, 1968 the Texan Aeronautical Commissions approved plans to fly in 3states, the c5eators are Rollin King and Herb Kelleher
Expanded through 1980¶s to 1990¶s by 1993 Southwest Airlines could fly in 34 states in15 states
They also expanded into new destinations California, Northwest, Florida, East Coast
The competitors could not keep up, ³500 pound cockroach that was too big to stamp out:
While the airfare was dropping the traffic went up tremendously, in 1994 United starteda shuttle service, the large air carriers were feeding traffic into transpacific andtranscontinental routes, they could not keep up
In 2004 Southwest Airlines is fourth largest domestic carrier, customer boarded
In 2002 they traveled in 58 cities and 30 states, it has been 13 years in a row that theyare profitable, even after September 11, 2001, net income fell 52.9 percent, Southwest
was the only airline company that had a profit all the other companies were in the red
Was the first airline to achieve the Triple Crown, they had five difference Triple Crowndedicated to the Employees of Southwest Airlines for their excellent achievements.
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Their Mission and Vision
Statement Mission
The mission of Southwest Airlines is dedication to the highest quality of Customer
Service delivered with a sense of warmth, friendliness, individual pride, and
Company Spirit. To give ordinary people the opportunity to fly.
To the employees
We are committed to provide our Employees a stable work environment withequal opportunity for learning and personal growth. Creativity and innovation
are encouraged for improving the effectiveness of Southwest Airlines. Above
all, Employees will be provided the same concern, respect, and caring attitude
within the organization that they are expected to share externally with every
Southwest Customer.
Vision
To have a conservative increase growth, capitalize and cutback schedules of other
airlines. To continue expanding conservatively in long-haul success.
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New Mission Statement
Southwest Airlines is a company that is for anyone and every that wants to get from
point A to point B by flying. Our service and philosophy is to fly safe, with high
frequency, low-cost flights that can get passengers to their destinations on time and
often closer to their destination. We fly in 58 cities and 30 states and are the world¶s
largest short-haul carrier and we make sure that it is run efficiently and in a
economical way. Our technology is current such as our check-ins process is faster.Striving to expand and grow in a conservative manner is key, and being financially
stable by keeping quality high and cost low. Our excellence is managing cost by our
rapid twenty-minute gate turnaround, a non-stop flight with our airplanes, and a more
productive workforce which keeps above our competitors. We treat our employees
like customers, family and motivate and compensate them for doing a job well done.
We continue to be in the Fortune Magazine¶s most admired companies (2nd in 2002)
100 best companies to work for. Since 1972 we have ranked first in MoneyMagazines featured in ³The 30 Best Stocks.´ In our communities we make donations
to charities to organizations and people in time of need.
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New Vision Statement
Our vision is to expand our locations both domestic andoverseas by being the largest and most profitable airline
company to achieve both short and long-haul carriersefficiently and with low cost. Also to be an airline carrier that has the most productive workforce to guarantee the
best flight possible for each and every passenger.
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External Opportunities and Threats
j Opportunities
± First airline on the web
± Only in 58 cities ± expansion to other cities
± Lowest cost-preavailable-
seat out of all airlines ± Booked online 13.6% more
than American Airlines
± Top-ranked website incustomer satisfactionamong travel sites
j Threats
± JetBlue
± Global tensions post 9/11
± Competitors caught SW
strategy
± New Tax System
± New Security measures
± Aviation insurance costs
± Terrorists Attacks ± Severe decrease in customer
air travel
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EFE
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CPM
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Internal Strengths and Weaknesses
j Strengths ± Best low-fare carrier
± Triple Crown for annual performance
± Quickly seize a strategicopportunity when arises
± ³Team Spirit´ Employeescome 1st not customers
± Made 20% of flights to onestop
± Even though Unionized stillnegotiate flexible work hours
± Marketing on the web, 50%revenue from online booking
j Weaknesses ± Conservative Growth
Tactics
± Cuts cost in customer service areas
± Not subscribed tocentralized reservationservice
± Other Co.¶s now using samemanagement strategiessince found out about SW
Airlines ± Provides service in only 58
cities
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IFE
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Key Ratios
j Profit Margin: 7.23%
j Return on Assets: 4.01%
j Return on Equity: 8.98%
j Revenue: 7.58Bj Gross Profit: 2.49B
j Operating Cash Flow: 2.23B
j Market Capital: 14.41B
j Current: .941j Debt to Equity: .299
j Total Debt: 2.00B
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SWOT Matrix
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SPACE Matrix
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IE Matrix
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GSM
Market Development
Market penetration
Product Development
Forward Integration
Backward IntegrationHorizontal Integration
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Possible Strategies
jExpand into more cities
± Increase amount of shorter destination flights
into the larger airports
j Increase direct flights
± Purchase bigger planes
± Get agreements with Airports for flights
jEventually look to acquire American
Airlines
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QSPM
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Decisions
jBased on QSPM, the best looking strategy
would be to expand into more cities
j
The longer non-stop flights have more of acompetitive market and would be hard to
keep low cost flights
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Implementation
j Increase
± The number of flights per day by 5%
± Increase revenue by 15%� Helps to cover new increasing cost
± Flights into larger airports
jDecrease
± Operating costs by 10%
± Flights to cities with more than 4 flights a day
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Evaluations
jQuarterly reports
jAverage daily flights
jAverage passenger per flightjQuarterly meetings to evaluate current plan
and make necessary changes as needed
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UPDATE!!
jExpanded into 63 cities as of 2006
jOperates over 2,800 flights per day
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References
jwww.southwest.com
jwww.finance.yahoo.com
jStrategic Management Concepts and Cases10th Edition