Spanish Toolkit for Disaster Workers

2011

American Red Cross

1/1/2011

Conversation Spanish for Disaster Workers

What you need to know to communicate with Hispanic communities during a

disaster


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What you need to know to converse with Hispanic Communities during a disaster

Developed 1991 by

Kathleen Aust O’Shea

Updated 2011 by

Natasha Dowell and

Stephanie Echeverria


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This booklet was designed by the American Red Cross to help you work as a Client Caseworker in a Hispanic community.

Contents Introduction ................................................................................................................................................. 5

How to Use the Manual ........................................................................................................................... 5

Part I............................................................................................................................................................. 6

Spanish Pronunciations............................................................................................................................ 7

Communication and Reassurance ......................................................................................................... 10

Part II.......................................................................................................................................................... 12

Days of the Week................................................................................................................................... 13

Learning your Numbers ......................................................................................................................... 13

Part III......................................................................................................................................................... 14

General Welfare Questions.................................................................................................................... 15

901 Questions ........................................................................................................................................ 17

Damages ................................................................................................................................................ 19

Clothing.................................................................................................................................................. 21

Food ....................................................................................................................................................... 22


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Medicine ................................................................................................................................................ 23

CAC Card Information ............................................................................................................................ 24


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Introduction This manual is designed to help non-‐Spanish speakers work with disaster clients in Hispanic communities. You will learn very basic sounds and phrases to help you find the information you need to aid a person who has just experienced a disaster. The booklet will also help you comfort and reassure your clients during this difficult time. You are also introduced to short phrases and sentences that will help you understand the answers your clients are giving you. You may use this manual as a tool to use if a Spanish interpreter is not available to you. Hispanic clients will be able to be assisted quickly with the tools you will gain through this manual.

How to Use the Manual The “Conversation Spanish for Disaster Workers” Manual is broken up into three parts:

• Part I shows you how to pronounce key Spanish sounds. It also presents you to introductory phrases.

• Part II contains the days of the week and numbers in Spanish. • Part III is the Disaster Worker’s Guide. It provides you with the phrases and questions essential

to client casework. It is imperative that you are familiar with a majority of the topics presented in the handbook prior to responding to a Hispanic client. There are many concepts which you will need to understand before attempting to converse with a Spanish speaker. For further assistance, research and listen to Spanish sounds and pronunciations on the Internet. Doing so will help ensure that you are speaking as correctly as possible. More importantly, familiarizing yourself with Spanish will help you understand your client and record much more accurate information.


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Part I

Spanish Pronunciations

And

Introductory Phrases


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Spanish Pronunciations In Spanish, it is important to know how to pronounce the vowels. The correct pronunciations for the vowels are as follows:

1. In Spanish pronunciation an important key is to know how to pronounce the VOWELS. The correct pronunciation for the vowels a e i o u is:

a as in the English word Ah! e as in the English word Egg i as in the English word Peek o as in the English word Only u as in the English word Tool

To practice these sounds, repeat the following words after me: hola noches gracias voluntario días habla usted numero tardes solo como trabajadora tiene por favor seguro destruida

2. Consonants that are new to the English speaker: ll pronounced as in the English Y, as in the word yam

me llamo se llama cigarillos

ñ pronounced as in the English word onion español dañado dueño mañana daño baño

*Note: A general rule in the Spanish language is to use “a” at the end of a word if it is female versus using an “o” at the end of a word if it is male. For example: esposo, refers to a husband (m) and esposa refers to a wife (f)

3. As in English, the letters C and G are pronounced according to the letter which follows them. ga, go, and gu are hard G sounds, as in these words: pagar regalo seguro gustaría no gaste agua preguntas gobierno ge and gi give an English H sound to the g, as in: gente general régimen refugio


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ca, co, and cu give a hard C sound as in the English sound K: cada comprar como escuela medica con cual comida caliente cuanto calidad cama ce and ci give an English S sound to the C:

necesita centro incendio servicios despacio recibe diferencia electricidad

4. The letter h is silent, as in the words:

hola alcohol ahora hacer

However, the combination ch does have the same sound as in English, as in: leche noche mucho pecho

5. The letter j takes the sound of the English H, as in:

trabajador tarjeta dibujo joyería

6. Each combination below always gives its own particular sound, no matter where it appears:

que (as in the English word KEPT): queso quedarse

qui (as in the English word KEY): aquí quien gue (as in the English word GUESS): merengue gui (as in the English word GUITAR): alguien guitarra

7. When there is a written accent mark, the emphasis of the word falls on the syllable where the

accent is written:

días teléfono gustaría recibió tío

Compare: esta: esta casa esta noche

está: ¿ Está casada?

¿ Dónde está?


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Introductory Phrases

The following phrases should be used first to help you get acquainted with your client.

1. Hello. Hola.

2. Good day/Good morning. Buenos días.

3. Good afternoon. Buenas tardes.

4. Good evening/Good night Buenas noches.

5. My name is ___________________. Mi nombre es/me llamo______.

6. I am a volunteer for the American Red Cross-‐Disaster Services. Soy voluntario (m) voluntaria (f) de la Cruz Roja Americana—Servicios para Desastres.

7. What is your name? ¿Cuál es su nombre? or ¿Cómo se llama usted?

8. Good bye. Adios.


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Communication and Reassurance

These phrases will help you establish the means of communication between you and your client. You can gauge how much English he or she understands.

1. I only speak a little Spanish. Yo solo hablo un poco de español.

2. Can you speak English/Spanish? ¿Puedes hablar ingles/español?

3. Who else lives with you? ¿Quien más vive con usted?

4. Is there anybody in the household who speaks English?

¿Hay alguien en su casa que puede hablar ingles?

5. Speak more slowly, please.

Hable más despacio, por favor.

6. Repeat, please. Repita, por favor.

7. Write it, please. Escríbalo, por favor.

8. Draw it, please.

Dibújelo, por favor.

9. Show me, please.

Muéstreme, por favor.

10. Can you understand me? ¿Puedes entenderme?

11. I don’t understand.

No entiendo.

12. What does it/that mean?

¿Qué significa eso?

13. I don’t know. No se.


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14. We are here to help you.

Nosotros estamos aquí para ayudarte.

15. I’m sorry.

Lo siento.

16. Please. Por favor.

17. Thank you. Gracias.

18. You’re welcome.

De nada.


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Part II

Days of the Week

Numbers


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Days of the Week Monday

Tuesday

Wednesday

Thursday

Lunes

Martes

Miércoles

Jueves

Friday

Saturday

Sunday

Viernes

Sábado

Domingo

Learning your Numbers 0

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2

3

4

5

6

7

8

9

10

11

12

13

14

cero

uno

dos

tres

cuatro

cinco

seis

siete

ocho

nueve

diez

once

doce

trece

catorce

15

16

17

18

19

20

30

40

50

60

70

80

90

100

quince

diez y seis

diez y siete

diez y ocho

diez y nueve

veinte

treinta

cuarenta

cincuenta

sesenta

setenta

ochenta

noventa

ciento

*Note: In order to pronounce numbers such as 21, 32, etc, consider this method: For 21, combine the word used for “twenty” and the word used for “one”: veintiuno 22: veintidós 23: veintitrés 24: veinticuatro 25: veinticinco 26: veintiséis 27: veintisiete 28: veintiocho 29: veintinueve


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Part III

General Welfare

901 Questions

Damages

Clothing

Food

Medicine

CAC Card Information

Release of Confidential Information


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General Welfare Questions

Use these questions to find out the physical state of your client and help meet immediate needs before filling out paperwork.

1. Are you cold? ¿Tienes frio?

2. Are you hot? ¿Tienes calor?

3. Do you want a blanket? ¿Quieres una cobija?

4. Do you need anything? ¿Necesitas algo?

5. Do you need food? ¿Necesitas comida?

6. Do you need drinking water? ¿Necesitas agua para tomar?

7. Do you need housing? ¿Necesitas vivienda?

8. The bathroom is there. El baño esta allí.

9. Can I ask you some questions so that I can help you? ¿Puedo preguntarte algunas preguntas para poder ayudarte?

10. We need to fill out this form. Necesitamos completar este formulario.

11. Sign here, please. Firme aquí, por favor.

12. The service center is on ___________ street. You can call them at number __________. El centro de servicio está en la calle _____. Puedes llamar el numero _______.

13. The shelter is on ___________ street. You can call them at number ___________. El refugio está en la calle____. Puedes llamar el numero_____.

14. Please come to the office of the _________Red Cross tomorrow. Por favor venga a la oficina de la Cruz Roja mañana

15. Our office is at _____________.


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Nuestra oficina esta en______.

16. Show this card and ask for Mr./Mrs.____________. Enseñe esta tarjeta y pregunte por el(m)/la(f) Señor/Señora________.

17. If you have a problem call, ______________. Si tienes algún problema llama, _______.


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901 Questions

The following will help you ask and answer the questions from the 901 form.

1. What is your last name? ¿Qué es su apellido?

2. What is your first name? ¿Qué es su primer nombre?

3. What is your spouse’s last name? ¿Qué es el apellido de su esposo (m)/esposa (f)?

4. What is your spouse’s first name? ¿Qué es el primer nombre de su esposo (m)/esposa (f)?

5. What is your address? ¿Qué es su dirección?

6. What is the apartment number? ¿Qué es el número de su apartamento?

7. What county do you live? ¿En qué condado vives?

8. What is your zip code? ¿Qué es su código postal?

9. How many people live in your house? ¿Cuántas personas viven en su casa?

10. How many are over the age of 62? ¿Cuántos son mayores de 62 años?

11. How many are under the age of 5? ¿Cuántos son menores de 5 años?

12. Do you work from home? ¿Trabajas desde tu casa?

13. Do you rent or own your home? ¿La casa es rentada o de su propiedad?

14. Do you have insurance? ¿Tienes seguro?

15. What is your total household income? ¿Qué es el ingreso total de su hogar?


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16. What is your home phone number? ¿Qué es el número de teléfono de su casa?

17. What phone number is the best to reach you? ¿Qué número de teléfono es el mejor para contactarte?

18. How old are you? ¿Cuál es su edad?or ¿Cuántos años tienes?

19. How old is your spouse? ¿Cuál es la edad de su esposo (m)/ esposa (f)?

20. What are the names of the other people living in your house? ¿Cuáles son los nombres de las otras personas que viven en su casa?

21. Can you tell me what happened? ¿Me puedes decir que paso?


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Damages

The following are statements and questions that will help you explain to your client the extent of damages within his or her home.

1. We will go into your house/apartment to see what is damaged. Entraremos a su casa/apartamento para evaluar los daños.

2. Is there anything you need from your house? Where is it? ¿Hay algo que necesitas de su casa? ¿Dónde está?

3. Wait for me here, please. Espérame aquí, por favor.

4. I will be back in a moment. Voy a regresar en un momento.

5. There was a fire. Hubo un incendio.

6. There is no electricity. No hay electricidad.

7. There is no water. No hay agua.

8. Do you have a place where you can stay? ¿Tienes algún lugar donde puedes quedarte?

9. We have arranged for you to stay at ____________. Gestionamos para que puedas quedar en______.

10. We have arranged for you to stay for __________ night(s). Gestionamos para que puedas quedar por_______noche(s).

11. Simply give this voucher to the front desk at the hotel and they will give you a room. Puedes llevar este vale a la recepción del hotel y ellos te van a dar una habitación.

12. You cannot stay in this house/apartment. Usted no puede quedarse en esta casa/apartamento.

13. There was damage by smoke. Hubo daños por humo.

14. There was damage by fire. Hubo daños por incendio.

15. There was damage by water. Hubo daños por agua.


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16. Your furniture was damaged. Sus muebles fueron dañados.

17. Your furniture can be cleaned. Sus muebles pueden ser limpiados.

18. Your clothes were damaged. Su ropa fue dañada.

19. Your clothes were destroyed. Su ropa fue destruida.

20. Your clothes can be washed. Su ropa puede ser lavada.


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Clothing

Use these questions to find out what clothing needs your client may have as a result of the disaster.

1. Do you have clothing to wear? ¿Tienes ropa para ponerse?

2. Do you have shoes? ¿Tienes zapatos?

3. We will give you a card so you can buy clothing. Le daremos una tarjeta para comprar ropa.

4. We will give you a card so you can buy shoes. Le daremos una tarjeta para comprar zapatos.

5. We will give you a card so you can buy clothing and shoes. Le daremos una tarjeta para comprar ropa y zapatos.

6. You can shop where ever you like. Puedes comprar donde quieres.

7. You can buy clothes for each member of your family with this card. Puedes comprar ropa para cada miembro de su familiar con esta tarjeta.

8. There is _______ dollars on the card. Hay ____ dólares en la tarjeta.

9. Do not spend more money than is on the card. If you do, you must pay the difference. No gastes más dinero de lo que está indicado en la tarjeta. Si lo haces, tendrás que pagar la diferencia.


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Food

These questions will help you find out how to best provide food for your client.

1. Who does the shopping in your home? ¿Quién hace las compras en su casa?

2. We will give you a card for groceries. Le daremos una tarjeta para alimentos.

3. There is _______ dollars loaded on the card for groceries. Hay ___ dólares en la tarjeta para usar para alimentos.

4. You can use the card for any food that you want. Puedes usar la tarjeta para cualquier tipo de comida que quieres.

5. You cannot by cigarettes, alcohol, or weapons with the card. No puedes comprar cigarrillos, alcohol, o armas con la tarjeta.

6. This is a gift from your community; you do not have to pay it back. Esto es un regalo de la comunidad; no necesitas pagarlo.

7. We will give you money for your infant formula and diapers. Le daremos dinero para comprar formula y pañales para el bebe.


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Medicine

If your client has lost medication as a result of this disaster, you may use these questions to help them replace it.

1. Do you have medicine in the house? ¿Tienes medicina en la casa?

2. Do you need to replace any medicine? ¿Necesitas reemplazar alguna medicina?

3. I do not need to know what kind of medicine it is. No necesito saber qué tipo de medicine es.

4. What pharmacy do you normally use? ¿Qué farmacia usas normalmente?

5. Do you know the phone number of the pharmacy? ¿Sabes el número de teléfono de la farmacia?

6. I will contact the pharmacy to help you replace them. Voy a contactar la farmacia para ayudarte a reemplazar las medicinas.

7. Do you use glasses? ¿Usas espejuelos?

8. Do you have them with you? ¿Lo tienes contigo?

9. I can help you replace them. Puedo ayudarte a reemplazar tus espejuelos.


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CAC Card Information

The following statements should be used to explain to your client how he or she could use the CAC card. Without an explanation, your client may not know what the card is or what it can be used for.

1. This card has ________ dollars for clothing, shoes, and food. Esta tarjeta tiene _____ dólares para ropa, zapatos y comida.

2. Can you give me a four-‐digit code that is easy for you to remember? ¿Me puedes dar un código de cuatro números que as fácil para recordar?

3. That number is your access code. You can use it to check your balance online. Ese número es tu código de acceso. Lo puedes usar para verificar su balance.

4. This is your PIN number for when you use the card in the store. (PIN number on CAC letter) Esto es su número de PIN para cuando uses la tarjeta en un comercio.

5. You can also sign for the card and use it as a credit card. También puedes usar tu firma para usar la tarjeta como tarjeta de crédito.

6. Please sign the back of the card. Por favor firme el reverso de la tarjeta.

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