Spare parts hub Harmonization JP Cabrera Updates: V1: 16/05/2008 V2: 20/05/2008 V3: 06/06/2008.

Spare parts hub Harmonization

JP Cabrera

Updates:

V1: 16/05/2008

V2: 20/05/2008

V3: 06/06/2008

Summary:1.Mission2.Project Team3.Project Deliverables4.Project process structure5.Processes in scope6.High level IT and Masterfiles definitions7.Project Workplan8.Detailed Planning9.Project Costs10.Open Action list

Mission

Acer and Packard Bell want to take substantial advantages of repairing the Packard Bell products

in the Acer Repair Centers.

To do so, the implementation of PLS in Angers is a pre-requisite, to enable the RC to order spare

parts for repair.

The dependency between the two projects requires that this project Team delivers the fully integration

of PLS in Angers for the 1st of August.

Christian CosneauSPONSOR

Jean-Pierre CabreraSPHH Project Mgr

Xavier VivesSPHH Activity Leader

Regis GoureauSPHH Activity Leader

François JaminPOs and

RTV Repair & Credit

Etienne GaudicheauMaterial Transfer - Scrap

Benoit ComteResell to Broker

Frederic BeauneReceiving-Bining-

RPA Good

Arnaud DenisWarehousing-Pick,Pack,Ship

Thierry ArnaudRev.Loop-Monitors-

Easy Repair – ScreeningRouting

Jose MontenegroSPHH Activity Leader

CSS-PLS Interfaces & DHL

Virginie LairmelinRPA Bad

Chrystelle AarninkSPHH Activity Leader

Order Management

Luc BiretTransport

AroAcer IT Expert

Clementine MbewePLS Expert

Antoine RostandPlanning

Nicolas PichonRepair centers

Regis GoureauWarehouse & Reverse

Finn NeumannCSS Expert

Marie LamyFinances

Joëlle ProquotMaster files – reporting

Rene NieuwenhovenPB IT Expert

Patrick VideauXelus – CVS (Backup)

James EkoosPSFT - CVS

Suzanne NeyhoffSPHH Activity Leader

CSS

Nella LascialfariField Service Delivery

Emmanuelle ClaverieField Service Delivery

Project Team Structure

Piloting Committee

Project leaders

Business Experts

IT Experts

Functional Orgchart

Project Deliverables

The Team commits to deliver:

- A presentation up-to-date with:- a project charter, - a detailed planning with owners, dates, completion status- costs of the project- status of the project- actions list for open questions and escalations

- PLS implemented in Angers:- Process study- Process changes in Angers (and Esplex), where required- Adjustments and ‘Add Ons’ in PLS where required- Data elements migrated from current tools to PLS- Interfaces with existing tools and applications- Implementation and deployment- CSS Field Service Delivery functionalities implemented

- Best capabilities in screening and recovery are implemented.

Project Process Structure

The Piloting Committee meets every Friday for workshops synchronization , high level escalations and structural decisions

The PLS and CSS experts train the project members, help to set-up the prototypes, help to specify the new activities, propose solutions to use the max of applications functionalities

The Project Leaders contribute to the project, by organizing the meetings with the business experts, facilitating the communication between the members, following the progresses and escalating the difficulties to an upper level. They warrants the tasks in their scope are due on time.

The Business Experts have to specify their new way of working by adapting their processes using the existing functions of PLS and CSS, requiring an adaptation of the application when mandatory, formalizing the new processes in a document (form for specifications), writing the new procedures and instructions, formalizing the inconsistencies when testing (form for UAT replication). They commit to deliver the tasks in their scope in due time, and ensure that their activity can start smoothly at the GO-LIVE.

The Project Manager drives the project, gives the visibility on the achievements, liaise with the IT Workshop for synchronization, ensure that the deliverables follow the plan, and assists the members when facing issues

PROCESSES IN SCOPE

Process overview

Document Adobe Acrobat

Process analysis

Microsoft Excel Worksheet

HIGH LEVEL ITand Masterfiles definitions

Current PB Information Systems architecture in scope

XELUS

PIB CSA

D1Intervention

D1 - Logistic

PSFT

CVS RLCS

SONSYS

Mid term PB Information Systems architecture

Sonsys(Call center)

CSS PBBV(Interventions)

CSS Acer NS(Repair Center)

PB TPM

BizTalk

PLS PBBV

PSFT

DWHPDBGNSD

RL(RLCS)

Xelus

CVS

1 2

3

4

5

6

7

KB

7

8

PIBB2B(ex CSA)

PBOMSPortal

Mid term PB Information Systems architecture1. SIR passed to BTK with Service Type BV and TPM destination. BTK will transform

message (P/N+S/N, warranty condition, error codes,…) and route to right CSS:2. CSS BV for all countries with only PB TPM service that receives current PB

message, or3. CSS Acer NS for countries where ACER RC is available. To adapt capacity, Acer

RC can pass intervention to local “PB” TPM that remains managed and paid by PB. 4. To allow existing PB applications continue using PDB, the new products supplied

by Acer Supply Chain will have S/N records pushed from GSND to PDB. To allow Acer applications accessing PB SN information PDB will be exposed as a Web Service to CSS and PLSIn the transformation an Acer SN will be created Joining PB P/N and PN S/N, and vice versa.

5. PB TPM and ASP will continue placing orders through the PIB section in CSA portal. The basket is pushed into PLS portal that will manage the spare part orders onwards.

6. RLCS functionality will be supported through a slight modification in the PLS RL module. RPA Matching information will be passed from PLS RL to CVS

7. IN addition to the current way to place an RPA ( that should be renamed RMA) through the CSV file, the TPM and ASP will be offered the possibility to create a case in CSS PBBV ASP Module. This will allow to validate warranty claim and get problem information beforehand

Overview of Acer EMEA CS Systems

As of Jan 2008

CSS Call Center / Repair Center

ASP Authorized Service Provider

DCS Dealer Care Systems

DPS Demand Planning System

SIC Service Information Center

AFR Annual Failure Rate System

EMS Escalation Mgmt System

AAW Acer Advantage Warranty

PLS Parts Logistics System

PLM Product Life Cycle Mgmt

ITW International Traveler Wrnty

ESR EMEA Service Reporting

Microsoft .NET Framework 1.1 & 2.0

Smart Client, Infragistics, Crystal

SQL Server 2000 SP3 -Cluster

Windows 2003 Server SP1a

Acer 710 servers

Infrastructure & Technology

User Departments / Entities Now Phase I Target

Authorized Service Providers (ASP)

Acer Repair Centers None

PB Repair Centers None ?? ??

PB - Customer Service

PB - Shipping

PB- Warehousing - Good Stock

PB - Warehousing - Defective Stock

Planning and Procurement

Portal

CSA PIB

New

CVSDef

Portal

PIB

New

CVSDef

PLS

CSAPortal

PIB

New/Def

PLS

PLS

New/Def

CSSCentral

Ordering

New/Def

CSS

Order Mgm tManual Allocation

D1 PLS

Order Mgm tAllocation Auto Manual

PLS

Order Mgm tAllocation Auto Manual

Picklis tShipping Docum ents

D1

Robocop


PLS


PLS

D1 >Quality Sam pling (m anual)>Reciept Bulk/Active/FOC>Serialization.>Binning>Work Order - Bulk to Active

PLS

>Quality Sam pling (Sys tem )>Reciept Bulk/Active/FOC>Serialization.>Binning>Work Order - Bulk to Active>Vendor Perform ance

PLSRLCS

D1

CVS

RLCS

>Defective Reciept>Defective Doc filling>Testing for NFF>Vendor Picklis t by Dem and>RMA Authorization

PLS

CVS

>Defective Reciept>Defective Doc filling>Testing for NFF>Vendor Picklis t by Dem and>RMA Authorization>Claim s Validation

PLS

>Claim s Validation

Xelus

D1

PSFT

Xelus

PLS

PSFT

> From PSFT, PO will be pushed into PLS.

Xelus

PLS

> PLS will place the PO and push the info to AFS

RLCS PLS

PSFT PSFT

PSFTCSS

ASP

MASTERFILES


IT Tasks Scheduling


Solution to manage the central remote stocks (to be discussed)

CSS BV

Supplier

Vendor

Forecast

EndCustomer

ASPMgmt

Quality

Consign

Dhl

Easy

MRQ

Intervention

Xelus

Plan/Demand

DSG

Swap

Swap

Sale /Market Return

Diff. Loc Same. Loc

People Soft

MMI / SDO

D1 / SonSys

PLS BV

ASPShipments

Stock Out

Auto AllocationShipment

Based on the Order

Defective Out

Pick/Pack/Ship to Customer

Supplier

PLS(Angers)

PLS(DHL)

Place order to SupplierFrom PSFT / PLS

DHL Receipt in DHS Whs

Case Creation with Defective Part #

Activity Flow - DHL (Similar to Easy Repair Flow – PLSBV)

Sonsys(CC)

DHL

CSS(FSD)

Shipment from Supplier

Assign the new monitor

part #

Advex Order to PB

Allocate/ Generate

Picklist from DHL Whs

Ship to Customer

and generate the UPS

Label

Auto upload from CSS to generate Advex order based on interventionFSD has to log into PLS to

check for the stock information

Case Sync Case Type = Advex Swap

De Asset the case, move to

Awaiting Defective

Receive Defective

from Customer &

make entry in PLS

Bad to Bad Stock

Transfer to Main Whs in

Angers

Receipt of Defective

Close the case

Need to check with CSS team – as this

happens without Stock movement –

they need to do some adjustment

Finance PB Finance needs to map the flow – to complete the financial transactions

?sce type

Project Workplan

Workstream Sub Workstream

Order

Management

Logistics Hub Harmonization

ROADMAP

Reviewed By: Not authorized Approved By:Author: Jean-Pierre Cabrera

Version: 1.4 Implementation Plan March 2008

Finance

April 2008 May 2008 June 2008 July 2008August

2008

PO Creation

New Supply Mgt

Return to Vendor

Systems / ITPlan and analyze

Business Specifications

Receiving and bining

Sales Order entry

Developement

User Acceptance TestGo Live & ramp up

Intervention

Management

Expert

François

Frederic

Order mgt

Monitors

Easy repair

Other types

MRQs

Substitution mgt

Product and Supplier Master files set-up and maintenance

François

Customer and Service Partners Master files set-up and maintenance

Chrystelle

Chrystelle

Chrystelle

Chrystelle

Nella

Nella

Nella

Nella

Spares parts Shipments

Pick Pack Ship Arnaud

Customs & transport Luc

Material transfers(DHL–Modus–DSGI)

Etienne

Reverse logistics

RPA Bad

Transfer (DSGI)

Monitors Easy repair

Screening and routing

Virginie

Frederic

Etienne

Thierry

Thierry

Scrap

Resell

Repair

Credit

Etienne

Benoit

François

François

Prototype, Process spec.






















Prototype, Process spec.System access

+

Integrated Testing

environnement Part 2

Adapt proc. & instructions























Detailed Business specifications

Prepare test scenarii

Test & corrections, training























Migration

Go Live & ramp up

Problem replications

IT Synchronization

RPA Good

Leader

Xavier

Xavier

Xavier

Xavier

Xavier

Regis

Regis

Jean-Pierre

Regis

Regis

Regis

Regis

Jean-Pierre

Jean-Pierre

Jean-Pierre

Jean-Pierre

Chrystelle

Chrystelle

Jose

Chrystelle

Xavier

Xavier

Xavier

Integrated Testing

environnement part 1

Detailed Project Planning

Project Planning Overview



Project Costs

The costs are not completely definedCosts overview:

1. Investments for PLS implementation at Angers: 139k€• equipments• boxes• shelves

2. Extra Human Resources: 90K€• extra resources needed to replace people working on the project for

day to day activities• extra resources needed to manage the changes (shelves, boxes,

labelling)• extra resources needed when training the operators to the new

processes• extra resources needed for the ramp-up period, when the standard

level of productivity is not reached again

3. Travels: 15K€

4. Investments, due to the new lay-out 80K€



Open Actions

Open actions Visibility


End

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Spare parts hub Harmonization JP Cabrera Updates: V1: 16/05/2008 V2: 20/05/2008 V3: 06/06/2008.

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