SPC International Limited – Unit, 6-7 Bennetts Field Trading Estate, Wincanton, Somerset BA9 9DT T. +44 1895 430 900 M. +44 (0)7802 278 104 E. dclarke@spcint.com W. www.spcint.com

SPC International Limited

Company Introduction & Overview

Confidential – only for use with the intended recipient. © SPC International (2011)

Company Overview

SPC International is an established hardware support company based in Templecombe, Somerset with an enviable reputation for working consultatively with you, the client, to deliver best-fit solutions. SPC International is a provider for key tier 1 vendors such as IBM, NCR, Fujitsu, Xerox, Wincor Nixdorf, Epson, TPG (Axiohm) and Multi-Q which enables us to deliver scalable, reliable IT solutions. We continually strive to deliver an excellent level of customer service and exceed client expectations. With this in mind, we consider all of our clients to be partners, and the most important part of our business. We pride ourselves in our ability to build long-term, sustainable business relationships which offer so many client benefits. This company ethos has resulted in a large proportion of our business being derived from referrals. SPC International enjoys year-on-year growth and continues to re-invest back into the business to achieve new accreditations, maintain staff training and improve internal systems and procedures. All of which have resulted in visible benefits to our clients including improved response times, quicker turn-around of enquiries or support issues and the ability to deliver in more areas of technology.

The speed of IT hardware is moving at a radical pace. We can recommend and provide the latest and most appropriate stable technology for your business to save you money whilst delivering real business benefits and increased functionality. We will work in partnership with you, to meet or exceed your organisation’s operational and financial objectives.

Confidential – only for use with the intended recipient. © SPC International (2011)

How are SPC International different? Any EPOS hardware support company can give you technical reasons why you should consider them as your chosen service provider but SPC International go beyond this to deliver real business benefits;

1. We’ll clearly distinguish what you need, and what would be a ‘nice to have’;

2. You can trust the performance of your hardware, as it is sourced by NCR Certified Specialist;

3. We’ll save you from costly and time-consuming mistakes by working quickly, efficiently and accurately;

4. We do what we do best, leaving you to focus on what you do best;

Help to achieve your business goals SPC International will work with you to understand your goals and objectives. We will ensure that your software works at its best with our range of bespoke solutions, which could result in faster and more reliable EPOS terminals for your customers.

Assist you in developing business continuity Ensuring availability of EPOS spare parts or the complete EPOS systems is crucial to the

performance of your business. As we also deal with spare parts sourcing and

refurbishment of EPOS, we can provide you with any needy spare parts or a range of

alternative solutions for all your old or dead EPOS equipments.

As inventory Management and Logistics are two other core services that we provide, we can ensure quicker delivery of products, find resolutions with minimal impact, disruption or cost in day-to-day operations.

Confidential – only for use with the intended recipient. © SPC International (2011)

Increase Productivity Your staff work hard towards building various innovative applications for the EPOS, however the success of the business rely on the functional capabilities of your system. SPC International have encountered many businesses where old, poor performing EPOS hardwares have become unreliable and a chore for its end users, even though their softwares were highly efficient. This usually results in hardware or software failure, data loss and also leads to demotivation of your client. The EPOS hardware parts provided by SPC International are compatible with various software quality attributes such as Usability, Flexibility, Reliability, Efficiency, Maintainability, Reusability and Safety. Even the installation process is comparatively easier and faster, which could help you save time and other valuable resources.

SPC International’s Product Support & Expertise include

Retail Systems

Banking Hardware

Business Products

Networks

Barcode and Data Collection

Power Supplies

SPC International’s Core Areas of Business:

Repair

Refurbishment

Remarketing

Vendor Management

OEM Warranty Recovery

Product Configuration

Logistics Management

Filtration and NFF Screening

Technical Support

Confidential – only for use with the intended recipient. © SPC International (2011)

Confidential – only for use with the intended recipient. © SPC International (2011)

Our Repair Services

SPC has extensive repair experience across the following commodity groups. Our customer base includes major multi-vendor maintenance organisations, OEMs, ODMs & logistics organisations. This has allowed SPC to develop a diverse range of repair solutions customised to suit our customer's needs. We have the capability to repair any of the product groups at any site, we have decades of experience in training our engineers, technicians and workshop staff on the processes required to repair and test all types and models of IT hardware. Please the click on the link below to find out the wide range of products that we support: http://www.spcint.com/products-support.aspx

OUR CORE VALUES

Act with Integrity Uphold our reputation Add Value to our clients Build Trust Avoid Conflicts of Interest Respect for people Excellence Truthful Decisions

Confidential – only for use with the intended recipient. © SPC International (2011)

Scale - 300 people, £20m t/o Scope – coverage on all major product groups Capability – repair, refurbishment, remarketing Stable - Diverse customer base, 20+ years of trading Developing – Improving scope, capabilities, geographic coverage Continually improving – driven by Lean six sigma culture

We hope you have found the information contained in this document useful.

If you’re organisation is looking for a competitive, professional, established and knowledgeable hardware vendor with whom you can build a long-term business relationship, call me at +44 (0)7802 278 104. Kind regards, David Clarke Sales & Marketing Director

T. +44 1895 430 900 E. dclarke@spcint.com W. www.spcint.com

Summary

Despite the recent economic downturn, SPC International has continued to grow year-on-year. This has been achieved by continuing to deliver excellent levels of service resulting in more new clients being referred to us by existing clients and business partners. We have always re-invested heavily back in to the business. Recent changes include new & improved internal systems, staff training and development, trade accreditations and partnerships with key industry vendors which enable us to continue to deliver benefits and value to our clients.

SPC International Limited