Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational...

© 2014 Advanced Care Center @ Lakeview

•Discuss best practice strategies for recruitingD ib ff i l d •Describe effective employee engagement and retention strategies•Articulate the impact that leadership plays in promoting a positive organizational culture•Describe strategies the organization can utilize to develop bench strength through p g gsuccession planning

•© 2014 Advanced Care Center @ Lakeview

“Culture isn’t the most Culture isn t the most important thing. Culture is the

l hi ” only thing.”

Ji Si lJim SinegalFormer CEO, Costco


•Developing a strong culture is key•Focus on clinical and serviceexcellenceexcellence

•Enhance staff engagement andsatisfaction


•Connection between engagement, ff i f i & staff satisfaction & outcomes

•Model service standards•Develop a culture of accountability•Promote a safe environment•Promote a safe environment


•Ask questionsh h ff d h h•Catch the staff doing things right

•Allow for mistakes Allow for mistakes •Treat everyone with respect•Listen


•Care about the whole person ld h•Build the team

•Maintain ongoing communication Maintain ongoing communication •Recognize staff efforts•See staff as a key customer


Cli i l ffili ti •Clinical affiliations •Job fairs J•Promote organizational brand


•Atmosphere of growth & development•Behavioral ‐Based interviews•Peer interviews•Solid orientation program •PTE PTE •Financial Incentives


•Highly engaged environment•Organizational Huddle™•Leadership roundingp g• CQI•Leadership developmentLeadership development•Committee involvement


•Respect in the workplace training•Policies and procedures promoting respect•Policies and procedures promoting respect•Harassment prevention training•Whistle blowing•Whistle blowing•Chain of command•Access to HR•Access to HR•Lateral violence training


•Develop service and team standards l f•Employee satisfaction survey

•In the moment recognitionIn the moment recognition•Promotion from within•Interdisciplinary collaboration


•Manager as mentor, facilitator & coach•Staff meetingsStaff meetings•Flexible staffing & scheduling•Safe & healthy work environment


•Mechanisms for providing feedbackp g•Shared Governance P f •Performance management process

•Clinical ladder•Competitive market analysis

h f l fl•Mechanisms for resolving conflict



• Recruit & promote leaders who demonstrate our core values

•Ongoing leadership development •Ongoing leadership development •360 Feedback

© 2014 Advanced Care Center @ Lakeview16

I t t d li i l t t•Integrated clinical structure•Alignment among clinical & ancillary g g ydepartments D l b h t th •Develop bench strength


•Leaders who develop highly engaged d ti fi d k i t and satisfied work environments

retain top talent and provide outstanding care.•These organizations are well These organizations are well positioned to achieve PTE‐LTC.


Date post:	05-Dec-2014
Category:	Business
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Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational...

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