1

SPEAKERS

SPEAKERS’ PROFILE

2

10th National Quality Conclave Theme: Creating an Ecosystem for World Class Quality August 7-8, 2015 at Siri Fort Auditorium, New Delhi

Programme

Day 1: August 7, 2015

Registration (0800-0930 hrs)

Inaugural Session 0930-1100 hrs Bouquet, National Anthem, Lamp Lighting.

� National Anthem All � Welcome of Dignitaries and Guests � Lighting of Lamp Dignitaries on the dais � Welcome Address by Chairman NBQP Mr. R. Mukundan � Address by Chairman QCI Mr. Adil Zainulbhai � Address by Guest of Honour, Secretary DIPP Mr. Amitabh Kant � Special Address Dr. Arun B. Thapa, WHO Representative to India

QCI – D. L. Shah Award Distribution

� Address by Chief Guest Smt. Nirmala Sitharaman, Minister of State (IC) For Commerce & Industry

� Concluding remarks and Vote of Thanks Dr. R. P. Singh, Secretary General, QCINetworking Break (1100-1130 hrs)

Plenary I1130-1300 hrs

Keynote Speaker 1 : Dr. Phyllida Travis, Director, Health Systems Development, WHO SEARO, “Global healthcare initiatives” Keynote Speaker 2 : Mr. Thomas Votsmeier, Head Personnel Certification Body, DGQ, “Guiding Principles for Quality in Germany” Keynote Speaker 3 : Prof Anupam Sibal , Group Medical Director, Apollo Hospitals, ”Is there a need for

Quality Improvement”Chair : Mr. Adil Zainulbhai, Chairman (QCI)Lunch (1300-1400 hrs)

Concurrent Sessions

Session 1: Emerging Environmental Standards for an Improved EcosystemChairs : Dr. S K Sharma,Chairman, BIS Sectional Committee on EMS, Mr. V K Mediratta, ex-SG, QCI

Session 2: Interventions to Improve Quality in Healthcare: Global, Regional and Country Perspectives, Chair: Dr. Nandakumar Jairam, Chairman, NABH & Dr. J. K. Das, Director, National Institute of Health & Family Welfare

Session 3: Improving the Process of Education for EffectivenessChair : Dr. S. K. Salwan, Former Vice Chancellor, PTU

Session 1-31400-1530 hrs

1 Ms. Amarjit Kaur, Malaysian Expert on ISO TC 207 /SC1/WG5 “Introducing Revisions in ISO 14001 : 2015”

1 Dr. Neelam Dhingra Coordinator, Patient Safety and Quality Improvement, World Health Organization, Geneva “Global Initiatives on Safety & Quality in Health Care”

1 Ms. JoAnn Sternke, Supdt., Pewauke School District, WI, USA “Perspective: Turnaround primary education system, the American way”

2 Dr. S K Sharma, Chairman, BIS Sectional Committee on Environment Management Systems “Water & Carbon Foot-printing Standards: Implications for Indian Industry”

2 Dr. Micky Roberts, Director-Performance Management, Dept. of Health, TN, USA. “Enhancing Clinical Quality using the Baldrige Framework”

2 Dr. Manu Vora, Chairman Business Excellence Inc. USA, Advisor, ASQ India “Gift of Knowledge Transfer - Leveraging Technology”

3 Ms. Anumita Roychowdhury, Executive Director, Centre for Science & Environment “Clean Urban Air for Better Quality of Life”

3 Dr. Krishna Phillip Hort Professor, Nossal Institute for Global Health, University of Melbourne Australia “International Experience in Improving Quality of Health Care services”

3 Mr. Pramath Raj Sinha Founder 9.9 media, “Enhancing the Quality of Higher education in India”.

4 Mr. Sanjib K Bezbaroa, Vice President, Corporate EHS, ITC, Kolkata, “Clean Environment – Quality”

4 Dr. Chandrakant Lahariya National Professional Officer- Universal Health Coverage World Health Organization, India “Quality of Healthcare: Evidence from India”

4 Mr. Dileep Ranjekar, CEO, Azim Premji Foundation, “Impact of Higher Education on Society”

Networking Break (1530-1600 hrs)

3

Session 4-6 1600-1730 hrs

Session 4: ZED (Zero Defect Zero Effect) - The Concept and its Pull Factors Chair: Mr. Ramesh Pandey, Jt. Development Commissioner, MoMSME & Mr. K N Rattan, Management Consultant

Session 5: Quality Healthcare for Universal Health Coverage, Chairs: Maj. Gen Dr. Pawan Kapoor, Chairman, Accreditation Committee NABH and Dr. Somil Nagpal, Sr. Health Specialist, World Bank

Session 6: Promoting Quality of Products, and Services and Improving Quality of LifeChair: Mr. R Mukundan Chairman, NBQP & Mr. Anil Relia, Director, NABL

1 Mr. A K Jain, Principal Advisor, NABET, QCI

”ZED – The Philosophy behind the movement”

1 Dr. Irina Papieva, Technical Officer, WHO India “Strengthening Health Systems for Improved Quality of Healthcare”

1 Maj. Gen Taran S Sidana, ADG Technical Examinations - Integrated HQ of MoD “Modern Construction Practices for Quality & Cost effectiveness”

2 Mr. Rajiv Chawla, CEO IamSME, “ZED-A Paradigm Shift for SME”

2 Dr. Nigel Livesley, County Director, URC, USA “Quality Improvement in Health: Implementation Experience from USAID ASSISTED Project”

2 Dr. Ashish Rakheja, MD AEON Consultants, “Green Hospitals Concept”

3 Mr. B S Galgat, Sr Vice President Havells India Ltd, “ZED- A Model for Business Excellence”

3 Dr. Arati Verma, Sr. VP Medical Quality Max Healthcare, “Challenges in Implementation of Accreditation Standards in Healthcare”

3 Mr. Anil Relia, Director, NABL, “Laboratory’s Role in Delivering Quality Products”

4 Mr. Pankaj Rai, CEO, Quality Austria, Central Asia, “ZED - Applicability in Auto Component Manufacturing”

4 Dr. Sanjeev Kumar ED, National Health Systems Resource Centre “Improving Quality of Healthcare In India. Perspectives and Intentions by Central / State Govt. of India.

4 Mr. Amit Dhanuka, President, All India Food Processors Association, “An Industry Perspective on Food safety”

Day 2: August 8, 2015

Plenary II0930-1100 hrs

1 Mr. Nigel Croft, Chairman ISO TC 176/SC 2, “Introducing Revisions in ISO 9001:2015”2 Mr. Paul Grizzell, President, Core Values Partners, USA, “Moving Your Organization from Compliance to

Excellence” Chair : Dr. R K Tyagi, President Designate, Aero Society of India, Ex-CMD HAL Networking Break (1100-1130 hrs)

Concurrent Sessions1130-1300 hrs

Session 7 : Creating Quality Infrastructure, Chairs: Dr. Sarita Nagpal, Principal Advisor, CII Mr. Paul Grizzell, President, Core Values Partners, USA

Session 8: Improving Quality of Healthcare in Practice: Selected Initiatives. Chairs: Dr. H R Nagendra, Chancellor, S-VYASA Yoga University and Dr. G N Singh, Drug Controller, Government of India

Session 9: Increasing Employability and Acquiring Skills for Mobility Across Borders Chair: Mr. Pawan Kumar Agarwal, Joint Secretary, MoSDE & Dr. Manu Vora, Chairman, Business Excellence Inc. USA

1 Mr. Sudhanshu Pandey, Joint Secretary, Department of Commerce, “Technical Regulations as Envisaged in India”

1 Dr. Darshan Shankar, Vice Chancellor, Institute of Trans Disciplinary Health Sciences and Technology (TDU) “Traditional Indian HC Practices and Medicines”

1 Mr. Vijay Krishna, Director, ANSI “Relevance of 17024 for Personal Certification”

2 Ms. Heidi Lund, Senior Adviser, National Board of Trade, Sweden “The role of Technical Regulations and Quality Infrastructure for Efficient International Trade”

2 Dr. Ishwar V. Basavaraddi Director Morarji Desai National Institute of Yoga, “The Healing Power of Yoga”

2 Mr. Grant Taylor, Head of Sector (Essential Skills), “Your Essential Skills (YES)”

3 Mr. Ian Fraser, CITD Project, “Indias Technical Regulatory framework- A Study”

3 Dr. Boregowda, ED, SAST, Karnataka “Improving HC for BPL Patients –State Initiative”

3 Dr. Jayanti S Ravi, Commissioner & Secretary (Rural Development)Government of Gujrat “Skill Development Initiatives in Gujarat”

4 Mr. Shashikant B Gavaskar, Sr. Quality Professional, ACBI, “Challenges faced by CBs for Certification in India”

4 Dr. Balaji Utla, CEO, Piramal Swasthya Foundation “Mobile Vans’ for Increasing Access to Quality Healthcare in Rural Areas”

4 Ms. Gayathri B Kalia, COO, Deen Dayal Upadhyaya – Grameen Kaushalya Yojna “Quality Initiatives in Skill Training”

Lunch Break (1300-1400 hrs)Case Studies1400-1530hrs

Session Chair- Mr. Hari Taneja / DL Shah Trustees DL Shah Quality Award Winning Case Studies (Best 5)

Networking Break (1530-1600 hrs)Valedictory Session1600-1730 hrs

• Special keynote address:1. Mr. R C Bhargava, Chairman, MSIL, “Building World Class Supply Chain System in India to support

Integration with Global Value Chain”2. Dr. Devi Shetty, Chairman, Narayana Group of Hospitals, “Focus on Innovations for Quality in Healthcare”

• Closingremarks

4

INAUGURAL SESSION

10TH NATIONAL QUALITY CONCLAVE

DR. RAVI P. SINGHSecretary General (QCI)

Dr. Ravi P. Singh is the 4th Secretary General of Quality Council of India and joined the organization on 29 September 2014. Dr. Singh served IGNOU as the Director of Regional Services Division and then as the Senior Regional Director in Delhi before joining this position. Dr. Singh was formerly the founder Vice Chancellor of Sharda University at Greater Noida.

AMITABH KANTSecretary (DIPP)

Amitabh Kant is presently posted as Secretary, Department of Industrial Policy and Promotion (DIPP) – Government of India. He is responsible for formulation and implementation of industrial policy and strategies for industrial development, monitoring the industrial growth and performance of specific industrial sectors, formulation of Foreign Direct Investment (FDI) Policy and Promotion and facilitation of FDI, Policies related to Intellectual Property Rights (IPRs) in the fields of Patents, Trademarks, Industrial Designs and Geographical Indications. He is also responsible for promotion of Productivity, Quality and Technical Cooperation.

ADIL ZAINULBHAIChairman (QCI)

Adil Zainulbhai is a mechanical Engineer from the 1977 batch of IIT-Bombay and a post-graduate from Harvard Business School. He is currently President of HBS’s alumni association in India. He retired from McKinsey India as its chairman after 34 years with the legendary consulting firm, 24 of which were in the US. He joined McKinsey in 1979 straight out of HBS; he set up the Minneapolis & Minnesota office and later led the McKinsey office in the US capital of Washington D.C., helping clients across sectors as diverse as telecommunications, consumer electronics, energy, banking, infrastructure, and healthcare.

NIRMALA SITHARAMAN Minister of State (I-C) for

Commerce & Industry

Smt. Nirmala Sitharaman is the Minister of State (Independent Charge) for Commerce and Industry. She joined Bharatiya Janata Party in 2008, and was made a member of the National Executive. She was nominated as party spokesperson in March 2010, from when she has been a full time party worker. Smt. Nirmala Sitharaman was inducted in the Union of India’s Cabinet in a Government led by honb’le Prime Minister Shri Narendra Modi on 26th May 2014.

5

DR. ARUN BHADRA THAPAWHO Representative to India

Dr. Arun Bhadra Thapa is the Director Family health, Gender and Life Course at WHO SEARO. He did his Master’s Degree in Public Health, majoring in infectious disease epidemiology, from University of Hawaii as an East West Center Fellow. He worked for the Ministry of Health, Government of Nepal for 12 years.

R. MUKUNDANChairman (NBQP)

Ramakrishnan Mukundan is the managing director of Tata Chemicals Limited (TCL). An engineer from IIT Roorkee, he joined the Tata Administrative Service (TAS) in 1990. Mukundan is an active member in several industry forums like Indian Chemical Council, AMAI, FAI, FICCI, CII and BCCI. He has in the past served with ACMA, past President EUICCI and AMAI. He is the Chairman of CII Western Region Council and heads the Manufacturing Committee at BCCI.

6

HARI TANEJADL Shah Trustee

H. K. Taneja is a marine engineer by profession. He graduated in marine engineering from DMET in 1956. Early part of his career was spent at sea as a shipboard engineer on foreign-going ships where he rose from a junior engineer to Chief Engineer from 1956 to 1962. Thereafter, he served with Jayanti Shipping Company Ltd as a Superintendent Engineer supervising building of new bulk-carriers in Mitsubishi Shipyard in Nagasaki, Japan

CHAIRS AT THE

10TH NATIONAL QUALITY CONCLAVE

DR. SOMIL NAGPALSenior Health Specialist

World Bank

Dr. Somil Nagpal is a Health Specialist with the World Bank (South Asia Region) since 2009 and is based at the New Delhi office. Immediately prior to this, he was deputed by the Government of India to the IRDA, where he was responsible for setting up and leading the specialized health insurance unit. Earlier in his career, he has also served the Indian Ministry of Health, the National Commission on Macroeconomics and Health and the WHO. He has been associated with several Government, regulatory and industry committees in the realm of Health Insurance and is on the advisory board of FICCI. He has also been a Board member of the National Accreditation Board for Hospitals and Healthcare providers (NABH).

DR. NANDAKUMAR JAIRAMChairman, NABH

Dr. Jairam is the Chairman, National Accreditation Board for Hospitals and Healthcare providers and Chairman & Group Medical Director of Columbia Asia Hospitals. He is a former Professor and Head of the department of surgery at St. John’s Medical College & Hospital, Bangalore. He has served as Medical Director of Mallya Hospital - Bangalore, where he was a consultant surgeon for many years.

VIJAY KUMAR MEDIRATTAEx-SG, QCI

V K Mediratta was appointed as the first Secretary General of Quality Council of India in 1998. During his tenure at Quality Council of India, he established the National Accreditation Board for Certification Bodies (NABCB), National Accreditation Board for Personnel and Training, which was later renamed as NABET. At present he is working as an independent professional in the fields related to Accreditation, assessment and evaluation of UNFCCC CDM projects.

7

MAJ. GEN. (DR.) PAWAN KAPOOR

Chairman Accreditation Committee NABH

Maj Gen (Dr.) Pawan Kapoor is an alumnus of Armed Forces Medical College Pune and a Postgraduate in Hospital Administration from All India Institute of Medical Sciences, New Delhi. He has done DNB in Health and Hospital Administration, MPhil in Defence Strategic Management, Masters in Management Sciences from Osmania University and MBA from IGNOU with specialisation in Human Resource Management. He has held several coveted appointments in the Defence Services that include Commanding Officer of a hospital, Training Officer and Directing Staff in AMC Centre and College, Director (HR) in office of DGAFMS, Head of Department of Hospital Administration at AFMC, Pune, Deputy Director of Medical Services in Jammu and Additional Director General of Medical Services (Health, Professional and Informational Services). He is currently Addl Director General Armed Forces Medical Services (Human Resources) in the Dte Gen of Armed Forces Medical Services. He has been decorated with Chief of Army Staff Commendation thrice and Vishisht Seva Medal once for dedication to the services beyond the call of duty. He has also been the recipient of His Order of the Royal Emblem from the Sultan of Oman while on deputation with Oman.

DR. R. K. TYAGI President Designate

Aero Society of India, Ex CMD HAL

Dr. R K Tyagi is the former Chairman of Hindustan Aeronautics Limited and the current President Designate of the Aeronautical Society of India. Dr. Tyagi served as Chairman and Director of Hindustan Aeronautics Limited since March 2, 2012 to 31 Jan 2015. He also served as the Chairman of the Board and Managing Director of Pawan Hans Helicopters Limited (PHHL) from May 2007 to February 2012.

DR. SARITA NAGPALPrincipal Advisor, CII

Dr. Sarita Nagpal graduated in Physics from IIT Delhi in 1976 and followed up her graduation with a Ph.D in 1982 in Electrical Engineering. She taught at Pune Engineering College in the Department of Instrumentation and Control for a year. She then joined Schlumberger in Dubai where she worked as a Log Analyst till 1986. On returning to India, she taught Physics at St. Xaviers’ College for a year before joining CII in October 1989. From 1989 till 2006, Sarita Nagpal has been involved with the Quality Movement in the apex business association, CII and contributed to setting up CII’s first centre of Excellence on Quality. Since 2004, she has helped in setting up the Visionary Leaders for Manufacturing Programme, a flagship programme under the aegis of an India-Japan cooperation to benefit Manufacturing & SMEs.

DR. H R NAGENDRAChancellor

Institute of Trans Disciplinary Health Science of Tech

After completion of his PhD from IISc, Dr. Hongasandra Rama Rao Nagendra moved to NASA Marshall Space Flight Centre, USA as Post-Doctoral Research Associate in 1971. He returned to Vivekananda Kendra in 1975 to pursue human engineering as against mechanical engineering. In search of reality, Dr. HR Nagendra found that the modern science has only touched the physical and creation has many subtle and causal dimensions which ancient Seers of India had fathomed, realized, documented and time tested for its usefulness. So he jumped into this wis-dom contained in Upanishads of Yoga and spiritual lore. He was fascinated by the teachings of Swami Vivekananda who brought out this great wisdom in modern terminology and urged to combine the best of the West with the best of the East. Later on, he was asked by the UGC to bring the wisdom of Yoga to University campuses and the VYASA had 9 campuses in which Yoga centers were established. With the success story growing further the UGC accorded a deemed-to-be University status in 2002 to S-VYASA for which he became the first Vice Chancellor. He has been the guiding force behind the VYASA movement.

RAMESH K. PANDEY Jt. Dev. Commissioner, MoMSME

Ramesh K Pandey is a member of the Indian Forest Service (IFS) and known for his Works in the field of protection, conservation and management of biodiversity and natural resources in India. Currently he is the Joint Development Commissioner (MSME), Ministry of Micro, Small & Medium Enterprises. He has been instrumental in implementation of policy and programmes in the field of Green growth and Sustainable Development, Productivity enhancement ecosystem in MSMEs and Zero Defect Zero Effect manufacturing and ZED Certification.

8

PAUL GRIZZELL President

Core Values Partners, USA

Paul Grizzell is the President of Core Values Partners, Inc., a consulting firm that helps organizations focus, align, and accelerate their performance excellence efforts through effective use of the Baldrige or EFQM Frameworks. Paul focuses on helping organizations identify and address their strengths and opportunities for improvement in a manner that drives performance improvement. He has helped many Baldrige, EFQM, and other quality award recipients on their performance excellence journey.

Paul has worked with many organizations that are state and national Baldrige Award recipients. He is a contributing author to Insights to Performance Excellence, An Inside Look at the Baldrige Award Criteria, published by the American Society for Quality.

DR. G. N. SINGHDrug Controller GOI

Dr. G.N. Singh is the Secretary-cum-Scientific Director of the Indian Pharmacopoeia Commission and has been discharging the functions and duties of Chief Scientific and Executive Officer. He is holding additional charge of the Drugs Controller General of India, Ministry of Health and Family Welfare, Govt. of India since 21st February, 2012. Dr. Singh did his Graduation, Master’s and Doctorate degrees in Pharmaceutical Sciences from Indian Institute of Technology, Banaras Hindu University. He did his MBA from the University of Hull, UK. He has a long research and administrative experience of 24 years in the field of drugs and pharmaceuticals. He has authored and published about 110 Research Papers in leading journals and periodicals. He has been Guide for Master’s and Doctorate student’s in Pharmaceutical Sciences.

PROF. JAYANTA K. DAS Director, NIHFW

Prof. Jayanta K. Das took over as Director, National Institute of Health and Family Welfare, New Delhi, on February 24, 2012. He is an expert in the field of Public Health and Health Management. His area of further specialty is Hospital Administration. Prof. Das obtained his MBBS from Maulana Azad Medical College, New Delhi, and M.D. (CHA) from National Institute of Health and Family Welfare, University of Delhi.

DR. S. K. SALWAN Chairman, Armament Research Board, DRDO

Dr. S K Salwan is a Technology leader, holds Doctorate Degree in Mechanical Engineering from Indian Institute of Technology Bombay with excellent Academic Records. He has been the founder member of Integrated Guided Missile Development Programme (IGMDP) of Defence Research under the leadership of Dr. APJ Abdul Kalam. He has established, from inception, of high technology missile centre RCI at Hyderabad, an example of excellent integration of science, environment and value systems.

PAWAN AGARWALJoint Secretary, MSDE

Pawan Agarwal is currently the Joint Secretary of Ministry of Skill Development & Entrepreneurship.

9

KEYNOTE SPEAKERS

10TH NATIONAL QUALITY CONCLAVE

DR. PHYLLIDA TRAVISDirector Health Systems Development,

WHO SEARO

Dr. Phyllida is a Medical Doctor and Public Health Specialist. She has worked in WHO for 20 years. Her experience includes advising on ways to improve health service delivery and stewardship in low and middle income countries and work on aid and development effectiveness in Health.

THOMAS VOTSMEIER Head Personnel Certification

Body, DGQ

Thomas Votsmeier is the director of the personnel certification body of DGQ Since 2007 and DGQ representative and active member / head of the certification scheme developing group of the European Organization for Quality (EOQ). Thomas Votsmeier studied spacial and environmental planning at the University of Dortmund. He started his occupational career 1989 at the city of Wiesbaden as head of the environmental impact assessment department.

NIGEL CROFTChairman,

ISO TC 176/SC 2

Dr. Nigel H. Croft is recognized as one of the world’s foremost experts in quality management and conformity assessment of management systems. He has been actively involved in Quality Management since 1974, when he began his career in the British steel industry as a student apprentice. Within the standards development arena, Dr. Croft has been involved in ISO/TC176 (the ISO Technical Committee responsible for the ISO 9000 series of standards) since 1995, currently serving as Chair of SC2, the subcommittee responsible for the ISO 9001 and ISO 9004 standards. He has represented TC 176 at ISO’s Conformity Assessment Committee (“ISO/CASCO”), where he served on the Chairman’s Policy Committee, and as a member of the strategic-level ISO/ILAC/IAF Joint Working Group which provides oversight of global management systems certification.

DR. DEVI SHETTYChairman, Narayana Group of Hospitals

Dr. Devi Prasad Shetty is the Chairman and Founder, Narayana Health. Devi Prasad Shetty is an Indian philanthropist and a cardiac surgeon. He has leveraged economies of scale to provide affordable healthcare. He was awarded the Padma Bhushan, third highest civilian award in India for his contribution to the field of affordable healthcare.

10

R. C. BHARGAVACharman, MSIL

R. C. Bhargava (born 30 July 1934) is the former C.E.O and current chairman of Maruti Suzuki, one of the largest automobile manufacturers in India. Mr. Bhargava was educated at The Doon School, Allahabad University and Williams College, Massachusetts. After a long career in administrative and industrial services, he joined Maruti in 1981 where he has remained ever since

PROF. ANUPAM SIBALGroup Medical Director

Apollo Hospitals

Prof Sibal helped set up the first successful liver transplant program in India in 1998 at Apollo Hospitals, Delhi. In 2012, 1200 solid organ transplants in children and adults (840 kidney and 360 liver) were performed. The Apollo Transplant Program thus became the first transplant program in the world to perform more than 1000 transplants in a year and Apollo Delhi the busiest transplant centre in the world by performing 813 transplants (269 liver, 544 kidney). The Apollo Transplant Program remained the busiest program in the world in 2013 by performing 1456 transplants (390 liver, 1066 kidney) and Apollo Delhi the busiest centre with 952 transplants (283 liver, 669 kidney). The year 2014 saw continuing growth of the program with 1547 (422 Liver and 1125 Kidney) transplants being conducted across the Group, with Delhi performing 1065 (304 Liver and 761 Kidney) transplants. Thus, Apollo Delhi continued to remain the busiest solid organ transplant centre in the world for the 3rd consecutive year.

11

SPEAKERS AT THE

10TH NATIONAL QUALITY CONCLAVE

AMARJIT KAURSenior Consultant, SHEMSI Sdn Bhd

Ms. Amarjit has been involved in delivering EMS, OHSMS and Food Safety and Integrated Management System related training courses and consultancy and auditing services to a range of industrial and service based clients in Malaysia, Indonesia, New Zealand and Australia. She is an expert on the National Mirror Committee for ISO TC207 SC1 (Technical Committee for the development and revision of ISO 14001&4)

PROF. S.K. SHARMAChairman

BSI Sectional Commitee on Enverment Mgt. Systems

Prof. S.K. Sharma has been a Visiting Professor at University of Florida, USA. He has 38 years of successful experience in academics, research, administration, Technology development, consulting, and technology transfer and project management. He has pioneered research in areas of sustainable development & Green technologies, Indoor Air Quality, thermal Energy Storage, Solar Detoxification, Green Buildings, Renewable Energy and Biomass combustion technology in the country. Keeping in view his contributions in the area of science and technology, Professor Sharma has been conferred upon a number of prestigious awards such as Surya Award, B.P.Godrej Life Time Achievement Award, Prof. Dr. H.L.Roy Memorial Oration Award, Distinguished Alumnus Award of Panjab University Chandigarh and Deepak Group’s Padma Bhushan Professor L.K.Doraiswamy CDS Award of Indian Institute of Chemical Engineers.

SANJIB K. BEZBAROAVice President, Corporate EHS, ITC,

Kolkata

Sanjib K Bezbaroa is an Electrical Engineer from NIT Allahabad with expertise in electrical power systems. He is Vice President and Head of the Corporate EHS department at ITC Ltd and this department spearheads ITC’s sustainability initiatives (on the product and services front, including supply chain,) besides being responsible for the Sustainability Reporting of the organization. He is a member of various industry committees on Safety and Environment, both at the State as well as National level.

ANUMITA ROY CHOWDHURY Executive Director

Centre fro Science & Environment

Anumita Roy Chowdhury is the Executive Director, Research and Advocacy, Centre for Science and Environment, New Delhi, India. She is in charge of research and advocacy programme on Sustainable Urbanisation that encompasses clean air and sustainable mobility and sustainable habitat. Over the last decade, she has worked extensively to build up the policy advocacy programme on clean air, public health security and sustainable mobility. She has helped guide and build some of the key policy campaigns at the Centre on vehicular pollution that include policy advocacy on the natural gas vehicle programme in Delhi; improvement in fuel quality norms and emissions standards; promoting policies on public transport, pedestrian infrastructure, travel demand management, and related policies. She is also working with other cities to build a roadmap for clean air sustainable mobility. Over the years she has participated and played active role in many important national policy forums as well global environmental forums. She has published numerous articles and policy research papers.

12

DR. CHANDRAKANT LAHARIYA National Professional Officer,

Universal Health Coverage World Health Organisation

Dr. Chandrakant Lahariya is a physician with advanced training in Public Health and Policy Analysis. His core area of work includes health policies and programs, services provision and delivery, quality of care including patient safety, health systems strengthening, and universal health coverage. He has nearly 60 scientific publications to his credit and is an active peer reviewer for reputed international and Indian medical journals. Dr. Lahariya joined WHO in early 2008. At present, he is the National Professional Officer- Universal Health Coverage with WHO country office in India.

DR. KRISHNA HORTProfessor, Nossal Institute for Global Health

University of Melbourne

Dr. Krishna Hort is Senior Technical Advisor, Health Systems Governance and Finance, and acting CEO, at the Nossal Institute for Global Health, University of Melbourne. Kris has a background as a medical doctor, with post graduate training in obstetrics, paediatrics and public health. He has worked in the Australian Health System as a Public Health Service Director, and in health assistance programs in the South and SE Asian regions for over 25 years, including in Bangladesh, Indonesia, Philippines, China, Laos and Vietnam. He has also been involved in the design and conduct of a range of health system research in areas such as governance and regulation of private hospitals, hospital accreditation, and non-communicable disease policy.

DR. JOANN STERNKE Superintendent

Pewaukee School District

Sternke earned her doctoral degree in leadership, learning, and service through Cardinal Stritch University, where she also serves as a professor and site coordinator for the master’s in educational leadership program and Superintendent Licensure program. She finds great energy in working with people who desire to be more systematic in their approach to improvement and who are also passionate about a journey to greatness for their organizations.

MICKY ROBERTSDirector

Performance Management

Micky Roberts is the Director of the Office of Performance Management, Tennessee Department of Health. He did his Masters in Clinical Ethics from Vanderbilt University. He has 26 years of experience as a public health practitioner.

13

DR. MANU VORAChairman

Business Excellence Inc. USAAdvisor, ASQ India

Dr. Manu Vora is Chairman and President of Business Excellence Inc., a global quality management consulting firm. He has over 40 years of leadership experience in guiding Fortune 500 companies with Baldrige Performance Excellence assessment in the areas of leadership development, customer satisfaction, employee engagement and process excellence. For over 22 years as an Adjunct Professor, he has taught “Quality Management”, “Supply Chain Management”, “Project Management” and “Risk Management” courses at various business schools across the world. He is connected with 40 educational institutions globally.

PRAMATH RAJ SINHAFounder 9.9 Media

Passionate about media, Pramath grew up in Patna around his family’s publishing business. Later, from a 10-year diversion to engineering, robotics and academia, he became one of the early “diversified” hires for McKinsey and Company, the international management consulting firm. Working for clients in the diverse genres of TV, newspaper, magazine, music, online and filmed entertainment across North America and India, his exposure to strategy and operations in media runs wide and deep. Along the way, he helped set up and served as the Founding Dean of the Indian School of Business (ISB). Prior to founding 9.9 Media, he led the ABP Group, one of India’s leading and most diversified media conglomerates.

DILEEP RANJEKAR CEO, Azim premji foundation

Dileep Ranjekar, the Chief Executive Officer of Azim Premji Foundation, is a science Graduate and has a Post Graduate Diploma of Business Management as well as Master’s degree in Personnel Management and Industrial Relations from Tata Institute of Social Sciences, Mumbai. He was appointed from campus by Wipro and became the Corporate Executive Vice President Human Resources. In addition to the Human Resources function, he also provided leadership to several functions such as Human Resource development, quality, brand, facilities and communication for the entire Wipro Corporation.During his leadership, Wipro was assessed the world’s first PCMM (People Capability Maturity Model) Level 5 organization by the Software Engineering Institute of Carnegie-Melon University.Dileep was an integral part of the Azim Premji Foundation right from its conception. The Foundation has a vision to “significantly contribute to achieve quality universal education that facilitates a just, equitable and humane society” and the Foundation has been operational since 2001.

DR. NEELAM DHINGRA MBBS, MD

Dr. Neelam Dhingra is the Coordinator for the Patient Safety and Quality Improvement Unit, in the Service Delivery and Safety Department at the WHO headquarters in Geneva. In this role, Dr. Dhingra leads WHO’s efforts at providing strategic leadership on patient safety and quality improvement within the context of improving people-centred integrated health services delivery and strengthening system for safety and quality of health services globally. Since joining WHO in 2000, Dr. Dhingra had been leading global initiatives for strengthening the delivery and safety of transfusion and laboratory services. Prior to that, Dr. Dhingra served as a medical faculty in a large, tertiary care University Teaching hospital in New Delhi, India for 15 years.

14

DR. IRINA PAPIEVATechnical Officer

WHO India

Dr. Irina Papieva has been competitively selected for the international position of Technical Officer Health Systems in the World Health Organization (WHO) South-East Asia Regional Office, Country Office for India. She started her new assignment in New Delhi in April, 2014.She joined the newly established team working on Health Systems that closely works with the teams on Non-Communicable and Communicable Diseases. She will be responsible to support the Government of India in the development and implementation of number of policies, strategies and interventions to move towards Universal Health Coverage as identified in the Country Cooperation Strategy between the Government of India and WHO for 2012-2017. She will also be contributing to the external relationships, representation, communication and advocacy work of the WHO Country Office for India aimed at improving health system transparency and accountability.

B. S. GALGATSr. Vice PresidentHavells India Ltd

B S Galgat is the Sr. Vice President - Operations in Havells India Limited having a total of 28 years of industry experience. Previously he worked in companies like Amtek group, Dominant, Stanford Engineering, Tecumseh and JBML. Galgat was a Core team member of both TQM Deming clusters initiated by Maruti-CII & a JUSE jury member Prof. Tsuda while working with Maruti JV JBML and Amtek. He has been Practicing these learnings for many years and implemented successfully at all Havells plants Globally in India and Europe.

PANKAJ RAICEO, Quality Austria

Pankaj Rai is the Chief Executive officer of Quality Austria Central Asia Private Limited. holds a B.Tech in Industrial Engineering & Post Graduate in Finance Management. He has total of 25 years of experience. Currently, he is leading a team of 700 people pan India. and is managing team of 50 professionals in Malaysia, Indonesia, South Korea, Japan, Thailand, Nepal and Bangladesh.

RAJIV CHAWLACEO, IamSME

Rajiv Chawla is Chairman of Integrated Association of Micro, Small and Medium Enterprises of India (I am SME of India), an Institution formed by Small Scale Entrepreneurs, dedicated to the growth and development of Micro, Small & Medium Enterprises and Entrepreneurship Development. IamSME of India is the country’s first and only national level Association to receive Gold Category Accreditation from the Quality Council of India. It has also been conferred National Award as the Most Outstanding Responsible Business Member Association by the Govt. of India.

15

AMIT DHANUKAPresident

All India Food Processors Association

Amit Dhanuka is the President for All India Food Processors Association the nodal association in the country taking care of Food Processing sector and is associated with AIFPA for more than 10 years in various capacities. He is the CEO of Kejriwal Bee Care India PVT Limited and has been able to achieve a name for the Indian Honey in the International market. KBCIPL is one of the leading exporters and processors of Natural Honey and has also been awarded by APEDA several times. He has been a very active member with the National Bee Board for the overall growth of the Beekeeping sector. He is a certified food safety Auditor.

DR. NIGEL LIVESLEYCountry Director, URC, USA

Dr. Nigel Livesley is the South Asia Regional Director for URC’s Quality and Performance Institute (QPI) and serves as our Project Director in India for the USAID ASSIST Project, providing overall strategic direction and technical oversight of the project. From 2011 to 2013, Nigel served as Regional Director, East Africa for QPI. There, he supervised programs to improve HIV care, treatment and prevention; home-based care; OVC support; maternal child health care (facility and community based); malaria and childhood febrile illness; non-communicable disease care; and nutrition support.

ANIL RELIADirector NABH

Anil Relia is the Director of NABL. He holds on M.Tech. from IIT Delhi. He has more than 20 years of experience in laboratory accreditation system and played a pivotal role in the growth of NABL accreditation and its activities. He was instrumental in the International Recognition of NABL as a Signatory Member to Asia Pacific Laboratory Accreditation Cooperation (APLAC) and International Laboratory Accreditation Cooperation (ILAC) Mutual Recognition Arrangement. Relia is a trained APLAC Evaluator and has evaluated the international accreditation bodies. He is also an elected member of the Board of Management of APLAC.

DR. ARATI VERMASr. VP Mediacl Quality

Max Health Care

In her current assignment, Dr. Arati Verma is heading Medical Quality across the Max Healthcare network of 11 hospitals. The Medical Quality departments overall objective are to support the establishment of the highest standards of Medical Excellence and Clinical Outcomes by the constituent Max hospitals and clinical departments. She provides direction for accreditation, facilitates the implementation of world class protocols, clinical indicators, patient safety programs, audits and clinical governance. She is the Secretary of the Medical Excellence & Compliance Committee of the Board, and the secretary of the Pan Max Infection Control Council. She has achieved results in all areas, contributing effectively to building the medical excellence ‘brand’ for MHC.

16

HEIDI LUNDSenior Adviser

National Board of Trade, Sweden

Heidi Lund is an experienced adviser and trainer for executive level in industry, trade, government, EU Commission and for national administrations in emergent economies on implementation and enforcement of the European technical regulations, conformity assessment, consumer affairs and market surveillance. She has extensive experience on capacity development in the regulatory field from more than 20 countries. Ms Lund joined the Swedish National Board of Trade in 2010 and provides in her role strategic advice on regulatory co-operation, TBT, Free Trade Agreements and trade related technical assistance.

SUDHANSHU PANDEYJoint Secretry, DoC

Sudhanshu Pandey is the Joint Secretary, Department of Commerce,Min. of Commerce & Industry, Govt. of India. Mr. Pandey has experience in Government of over 27 years in different senior policy positions including as Principal Secretary to Government, Energy & Renewable Energy, Principal Secretary, Finance, Managing Director, Industrial Development Corporation, Director, Department of Commerce, Counsellor (PIEC) & Director (TC) Embassy of India, Berlin, Germany.

ASHISH RAKHEJAMD, AEON Consultants

Ashish Rakheja – Managing Director of AEON Consultants, completed his graduation from REC Allahabad in Mechanical Engineering followed by M.Tech in Thermal Engineering from Indian Institute of Technology, New Delhi. He has worked with AECOM (erstwhileSpectral) and has served as VP and MD for over twenty three years. He is involved n imparting training to budding Architects in the field of Building Services as a visiting faculty at School of Planning & Architecture (SPA), Guru Gobind Singh University and Vastu Kala Academy, New Delhi for last several years.

MAJ. GEN. TARAN S SIDANAADG Technical Examinations

Integrated HQ of MoD

Maj Gen TS Sidana is a Sapper Officer with over three decades of experience in Operational Leadership, Combat Engineering, Administration, Construction Management, Project Execution and Quality Audit. He has planned a large Number of Greenfield projects towards habitat, operational logistics and services for combat troops. He was awarded Ati Vishisht Seva Medal by the President of India on Republic Day this year recognizing his contribution to the Nation. Presently he is ADG of Technical Examination responsible for Audit and Reporting on health of complete Infrastructure for all three services. He has done many prestigious Command and Staff Courses, M Phil from Madras and Indore University, has published many Technical papers including :- Problems faced by Construction Industry in Indian Military Journal, CME, Pune, High performance concrete (HPC) for new age structures at FIB London, High strength concrete in Indian Concrete Institute, Seminar at Gurgaon,Solid Waste Disposal in High Rise Buildings in IBC Journal.

17

DR. ISHWAR V. BASAVARADDIDirector, Moraraji Desai National

Inst. of Yoga

Dr. Ishwar V. Basavaraddi is the Director of Morarji Desai National Institute of Yoga (MDNIY), an autonomous organization of Department of AYUSH, Ministry of Health & Family Welfare, Govt. of India, since June 2005. Earlier, he has worked as an Instructor/Lecturer/ Head of the Deptt. of Yoga Studies, Karnatak University, Dharwad, Karnataka for 16 years. He has more than 25 years of professional experience in Yoga education, therapy and research. He has imparted Yoga training and therapy to more than seventy thousand people of diverse sections of the society. Dr. Basavaraddi is basically a Physicist having done his M. Sc. in Physics. Later, he turned to Yoga and Yoga Philosophy. He did MA in Philosophy and Ph D in Yoga Philosophy. He has two Post Graduate Diplomas to his credit – one in Yoga Education and another in Computer Application. He has also got Yoga training for Advanced Yoga Sadhana at eminent Yoga Institutes under reputed Indian Yoga Masters.

DR. DARSHAN SHANKARVice Chancellor, Inst. of Trans

Disciplinary Health Science and Technology

Dr. Darshan Shankar, born in Shimoga in the South Indian state of Karnataka is a health activist and scientist. He is the founder President of the Foundation for Revitalisation of Local Health Tradition, Government of India accredited scientific and research organization mandated to revitalize the medical heritage of India. He is the first Indian to receive the Columbia University Award from Rosenthal Centre of Columbia University and College of Physicians and Surgeons, New York, in 2003. The Government of India honored Shankar in 2011 with the fourth highest civilian award of Padma Shri.

IAN FRASERCITD Project

Ian Fraser is an European Union (EU) Expert on Technical Regulations, Standardization and Market Surveillance. He has worked with European Commission, DG Enterprise and Industry as a Machinery Team Leader from 2002 to 2013. Since 2014 he is an independent Consultant with Product Safety Enforcement Forum of Europe (PROSAFE) and European Trade Union Institute (ETUI). Earlier he has worked with Ministry of Labour, France as well as with industries such as Kimberly Clark and British Leyland. Fraser is also experienced in the assessment and supervision of Conformity Assessment Bodies.

SHASHIKANT B GAVASKARSr. Quality Professional, ACBI

Shashikant B Gavaskar did his Bachelor degree in Engineering (B.E) from Mumbai University. He has 22 years of experience in Shipping Industry and 10 years of experience in Management Systems. He has been working since July 2013 with Certification Body Indian Register Quality Systems accredited by RvA, NABCB and ANAB.

18

GRANT TAYLOR Head of Sector (Essential Skills)

He attended Arbroath High School and graduated with a Bachelor of Education Honours Degree in Physical Education and Human Movement from Jordanhill College (Scottish School of Physical Education) in 1989. After graduating he worked in various Educational establishments for seven years delivering Physical Education to all ages. He taught in many regions of Scotland teaching nursery children, children with additional support needs and mainstream Primary/Secondary pupils. This width and breadth of experience held him in good stead, developing and enhancing his knowledge and understanding of what it takes to be an effective and engaging teacher.In 1995 he became a Lecturer at James Watt College where he was promoted to the Curriculum Manager of the School of Sport, Exercise and Outdoor Studies. He led a team in the development of Outdoor Education within the college with a real focus on enhancing student’s personal skills and attributes. After a college internal restructure he was given the opportunity for a new role as a Cross Campus Manager for Essential Skills.

VIJAY KRISHNA Director, ANSI

Vijay Krishna, Ed.D. is the director of Personnel Credentialing Accreditation Programs at the American National Standards Institute (ANSI). He is a recognized expert in the field of Personnel Certification Accreditation and works closely with various national and international agencies that are involved in developing competency-based accreditation systems.Mr. Krishna, has authored in the Human Resource Development International; Advances in Human Resources; International Journal of Knowledge, Culture, and Change Management. Indian Management and Economic Times. His research interests include the development of competency-based accreditation systems, national human resource development, organizational commitment, and organizational learning. He is on the editorial board of the South Asian Journal of Global Business Research.

DR. P. BOREGOWDAED, SAST, Karnataka

Dr. P. Boregowda is presently working as the Executive Director at Suvarna Arogya Suraksha Trust since September 2012 for the implementation of Vajpayee Aroyashree Scheme in the State.

DR. BALAJI UTLA CEO

Parimal Swastya Foundation

Dr. Balaji Utla, President of Corporate Sustainability, Piramal Enterprises Limited and Founding CEO of Piramal Swasthya Management & Research Institute (formerly known as HMRI), is a Doctorate in Management.With over 30 years of experience in varied businesses and areas such as Strategy, Leadership, Operations, Organization Development, Learning and CSR, Dr.Balaji was instrumental in setting up divisions/companies for various start-ups and large corporations apart from being an advisor to several more. He is currently a member of the Healthcare panel, CII, Andra Pradesh. Dr. Balaji is known in the academic world having worked as an associate professor in the Department of Business Management at Osmania University between 1984-1993 and has several writings published in his credit.

19

DR. JAYANTI S. RAVICommissioner & Secretary (Rural

Development)Government of Gujrat

Dr. Jayanti S. Ravi has worked as the Commissioner of Schools, Commissioner for Higher and Technical Education, The Chairperson of the State Board of Secondary Education and Founder CEO of the Knowledge Consortium of Gujarat, The Labour Commissioner and is currently the Secretary and Commissioner of Rural Development Department, Government of Gujarat in Gujarat. She has been a column writer with Frontline, a leading fortnightly and also writes a weekly column for DNA newspaper, Ahmedabad. She studied at LSE (UK) and the Harvard Kennedy School. She has been a visiting faculty at Harvard University. She has been deeply involved in conceptualizing key labour reforms in the state of Gujarat for a new labour paradigm based on trust, responsibility and growth.

GAYATHRI B. KALIACOO, Deen Dayal Upadhyaya –

Grameen Kaushalya Yojna “Quality Initiatives in Skill

Gayathri Kalia is the Chief Operating Officer of Aajeevika Skills Program in MoRD. She comes with 25 years of richly diverse experience that spans the Indian civil services, an entrepreneurial career, multilateral donor agencies and the private sector. During her career, Gayathri has seen many firsts – she piloted the first revenue accounting and e-challan system in CBDT Mumbai, contributed to the foundational structures of the National Centre for Biological Sciences, and designed the initial blueprint for a focused Government practice in Ernst & Young India. Gayathri Kalia has also contributed to apex policy making bodies such as the National Advisory Council and the Planning Commission on strengthening public service delivery.

DR. SANJIV KUMARExecutive Director, NHSRC

Dr. Sanjiv Kumar has 38 years of experience in public health and academics. Has worked in 29 countries across Asia, Africa and Europe. He is an MBBS & MD from AIIMS, DNB (MCH) from NBE and an MBA from University of Wales.

ASHOK KUMAR JAINPrincipal Advisor

National Accreditation Board for Education & Training

Ashok Kumar Jain is the Principal Advisor of National Accreditation Board for Education & Training, Quality Council of India leading Quality assurance in Skill Development arena in India. Presented 65 papers on Quality management at International conferences at USA, China, Japan, Sweden, Singapore and National Quality conferences. He has been involved in conceptualizing the Zero Defect Zero Effect for Indian Industries and developed ZED maturity Model for MSMEs and has contributed articles on ZED, Quality, Auditing, Balanced Score Card and other Quality topics at leading Quality magazines.

20

Quality Council of India 2nd Floor Institution of Engineers Building Bahadur Shah Zafar Marg, New Delhi 110 002 Mobile: 8800687929/8800697929 Tel: 011-23378837/23378056-57 Email: conclave@qcin.org, tanvi.nbqp@qcin.org, siddharth@qcin.org, Web: www.qcin.org

D. L. SHAH

RUST TFOR APPLIED SCIENCE, TECHNOLOGY,

ARTS & PHILOSOPHY

TTRK