SPECIFIC NEEDS, SPECIFIC SERVICES - CMA CGM

SPECIFIC NEEDS, SPECIFIC SERVICES

At CMA CGM, we know you have a wide range of

needs, as diverse and varied as the cargo we transport

for you. Because your needs are the focus of our

attention and the starting point for our innovative

products, CMA CGM Group has created a package of

solutions to complement our maritime transport and

logistics services: CMA CGM+

Whether your goal is to protect your cargo or expand

your business, CMA CGM+ is designed to meet your

highest expectations.

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CMA CGMlogo CMACGM+

JOB: 19J9540E Date: 05/11/19Scale: Size:Fabrication:

CAREProtect your business

GUARANTEE 6SERENITY cargo value guarantee 6SERENITY container guarantee 8

CARGO 10CLIMACTIVE controlled atmosphere 10REEFLEX liquid ready 12PHARMA reefer division 14AQUAVIVA seafood solution 16CONTAINER humidity control 18CONTAINER garment ready 20CONTAINER grade selection 22COLD TREATMENT services 24

SECURITY 26BARLOCK security device 26

BOOSTExpand your business

TRADE 30SHIPFIN trade finance 30NETWORKING intermediation services 32

VISIBILITY 34TRAXENS smart container 34

DOCUMENTATION 36BILL OF LADING paperless 36

AGILITY 38SEAPRIORITY 38

LOGISTICS 40Logistics services 40

CAREDiscover our solutions designed especially to

guarantee, protect and secure your cargo, even

for your most sensitive merchandise.

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YOUR BENEFITS

YOUR CARGO VALUE GUARANTEED DOOR-TO-DOORManaging your supply chain is easier and more cost effective, even with merchant haulage.

A SINGLE POINT OF CONTACTNo more intermediaries.

NO MORE ENDLESS LEGAL DISPUTESWhether or not you are liable, we will compensate you up to the full secured value.

THE MOST COMPREHENSIVE GUARANTEE In-depth protection that includes refrigerated containers in case of temperature variations as well as force majeure.

HOW DOES IT WORK?

SERENITY CARGO VALUE GUARANTEE

GETSTARTED

ASK FOR SERENITY CARGO VALUE GUARANTEEDuring your online booking process select SERENITY cargo value guarantee or contact your usual sales representative.

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CARING BEYOND SHIPPING

A revolutionary approach to handling claims in case of damage to your cargo. Regardless of what happened or who is liable, you will receive compensation.

SERENITYcargo value guarantee

SERENITY cargo value guaranteespecific terms & conditions

Standards terms & conditionsdefined by international regulations

Shipment fromShanghai to Luanda

Hurricane on the way.The cargo is damaged.

NotificationLoss assessment

Claims notificationInvestigation

Full compensationup to the agreed cargo value

within 30 days

Shipment fromShanghai to LuandaHurricane on the way.The cargo is damaged.

Claims rejectionAct of God. Excluded from standard B/LLegal dispute, No compensationFinancial loss for the clientPossible disturbance between CMA CGM Group and the client.

WITH STANDARD B/L

Please refer to the Terms & Conditions

Available for our brands :

Get more information


YOUR BENEFITS

AN INNOVATIVE OFFER TO MINIMIZE YOUR COSTSYour business and cash flow are protected.

NO MORE ENDLESS LEGAL DISPUTES CMA CGM Group waives all recourse above 250 USD.

COVERAGE OF A WIDE RANGE OF MISHAPSBreakage, fire, explosions, collisions, road accidents, leakage.

HOW DOES IT WORK?

SERENITY CONTAINER GUARANTEE

GETSTARTED

ASK FOR SERENITY CONTAINER GUARANTEE During your online booking process select SERENITY container guarantee or contact your usual sales representative.

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CARING BEYOND SHIPPING

Reduce the negative impact on your business when accidental or unforeseen damages occur to our containers while under your responsibility.

SERENITYcontainer guarantee

SERENITY container guaranteeSpecific Terms & Conditions

Standard B/L Terms & Conditions

Due to a road accident,dry container side panel

is damaged

Loss assessmentThe repair costs are

estimated at 1,000 USD

Customer is requested to payonly 250 USD

Due to a road accident,dry container side panelis damaged

Customer is requested to pay1,000 USDDispute.A joint survey is organized.Waste of time, money and energyfor our customer.Negative impact on his business and the relationship with CMA CGM Group.

because CMA CGM Groupwill bear theremaining 750 USD

WITHOUT SERENITYCONTAINER GUARANTEE

Loss assessmentThe repair costs areestimated at 1,000 USD





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YOUR BENEFITS

OPTIMIZE YOUR PRODUCTS’ ATTRACTIVENESSPrevent maturation, extend shelf life and preserve product quality.

EXPAND YOUR BUSINESSTarget new markets and reach farther destinations since your product can now go the distance.

STAY GREENNo chemical treatment needed so you can maintain your organic label.

ADAPTED TO SPECIAL NEEDSThe best-suited solution to transport high-value produce (asparagus, blueberries, etc.), goods sensitive to transit time (snow peas, melons, etc.) or organic products (grapes, bananas, avocado).

HOW DOES IT WORK?

Two solutions available: • A system that separates the ambient atmosphere and enables optimal gas levels in the container to be reached much faster. The temperature, humidity and balance between O2 and CO2 are customized and continuously regulated.

• A system is created that relies on the natural respiration of the product to consume O2 and produce CO2 inside the refrigerated container.

GETSTARTED

ASK FOR CLIMACTIVE CONTROLLED ATMOSPHERE Contact your usual sales representative.

FARM FRESHNESS DELIVERED

In order to maintain product freshness during the journey, the newest and most advanced solution is utilized to preserve the perfect atmosphere in your container.

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CMA CGMIdentité ProduitCLIMACTIVEControlled Atmosphere

JOB: 19J9540E Date: 05/11/19Scale: Size:



YOUR BENEFITS

TRANSPORT LARGER VOLUMESCan safely carry up to 26,000 liters in one trip ; help recovering 10% to 30% more payload compared to standard drums and intermediate bulk containers.

COST EFFECTIVE AND EASY TO USENo need to prepack your products before export. Loading/unloading takes only 60 minutes.

EXCELLENT QUALITY PRESERVATIONPrecise control of temperature between -25°C and +30°C (-13°F and 86°F). Optional aseptic processing.

HYGIENIC AND ECO-FRIENDLYPrevents contamination thanks to the single-use bag and the optional aseptic Camlock valve. Fully recyclable.

HOW DOES IT WORK?

• Our experts set up the REEFLEX liquid ready monobloc flexitank into the reefer container. • An external pumping system loads or unloads liquid through a bottom valve camlock.

• Products are kept at the right temperature in a confined environment throughout transport and delivery. • Thanks to anti-wave technology, REEFLEX liquid ready keeps liquids stabilized, avoiding surge and sloshing.

GETSTARTED

ASK FOR REEFLEX LIQUID READY Contact your usual sales representative.

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TECHNOLOGY PROTECTED LIQUIDS

The most efficient and cost-effective solution for transportation of liquids in 20’ and 40’ refrigerated containers.

REEFLEX

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REEFLEXLIQUID READY



YOUR BENEFITS

REINFORCED SECURITYA limited number of handling points, sealed equipment and risk assessment prior to commercial offer.

HIGHEST STANDARD IN THE INDUSTRYGDP compliance, ISO 9001:2015 certification for CMA Ships (our fleet management subsidiary), selection of the best business partners and subcontractors in the industry.

RISK CONTROLReefer spare parts on board, 24/7 technical support and additional tracking facility available.

HOW DOES IT WORK?

• Security Procedures: Pre-Trip Inspection (PTI); clean, dry and odor-free container; locked keyboard, etc. • Centralized approach, CAPA (corrective and preventive actions), self-inspection, sharing of data after the trip available on demand.

• Dedicated team of experts: Technical support team running 24/7, three operation centers in Miami, Marseille and Singapore.

GETSTARTED

ASK FOR PHARMA REEFER DIVISION Contact your usual sales representative.

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THE BEST PRESCRIPTION FOR PHARMA TRANSPORT

A GDP* solution to preserve the integrity of pharma products during shipping. *Good Distribution Practice: quality standard recommended by the European Commission, ensuring that the quality and integrity of pharmaceutical products are maintained throughout shipping


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YOUR BENEFITS

BEST QUALITY AND FRESHNESSConditions replicate natural habitats to enhance seafood quality, reliable conservation.

THE MOST ECONOMICAL TRANSPORTATION MODE A profitable solution and global service reaching almost every destination in the world.

THE MOST ECO-FRIENDLY AND RESPECTFUL SOLUTIONSOptimal conditions for live animals. Also eco-friendly, including water management to avoid any waste.

HOW DOES IT WORK?

• The unit is equipped with a filtration and oxygenation system to store the living lobsters or other seafood in their natural habitat. • Water is ballasted every 2 hours during the voyage, ensuring your cargo always travels in clean water.

• The mortality ratio is lower than 1%, even 3 months after container arrival.

GETSTARTED

ASK FOR AQUAVIVA SEAFOOD SOLUTION Contact your usual sales representative.

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AS FRESH AS IT GETS

A new technology designed to keep live lobsters and other seafood in ideal conditions so you can guarantee first-day quality even after a long shipping period.



YOUR BENEFITS

PRESERVE YOUR CARGO’S QUALITYSome goods are particularly sensitive to humidity. Thanks to special container preparations, the quality of your cargo will be preserved regardless of transport conditions.

CAPABLE OF MEETING SPECIAL NEEDS- Electronic devices. - Cargo with high-fibre content: furniture, handicrafts, agricultural products (grain, cocoa beans, onions, avocados, etc.), clothes and other fabrics. - Packaging materials: pallets, cartons and cardboard.

HOW DOES IT WORK?

CMA CGM Group experts will help you choose the most suitable option for your type of cargo. For example: • Bamboo flooring: we can supply containers with eco-friendly bamboo flooring, which has natural humidity-control features.

• Carton/Craft Lining: we can line the interior of your container with cardboard or craft paper. • Silica Gel: we can insert bags of silica gel into your container to protect your products from humidity.

• Want a tailor-made solution? Please contact our experts : other solutions are possible upon request.

GETSTARTED

ASK FOR CONTAINER HUMIDITY CONTROLContact your usual sales representative.

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CUSTOMIZED MOISTURE PROTECTION

Preserve the quality of your humidity-sensitive cargo from origin to destination with our range of dehumidification services.




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STRAIGHT FROM FACTORY

Transport your sensitive garments in special containers equipped with hangers. This service is the perfect choice for retail customers needing a safe and convenient garment solution.

SAVE TIME AND MONEYNo packing/unpacking, handling or ironing. Your garments will no longer arrive creased or wrinkled.

GREATER LOADING CAPACITYTo load maximum volume, container ceilings have systematic arrangements of horizontal poles.

PROTECT SENSITIVE GARMENTSSpecial preparation of the container will preserve sensitive commodities such as suits, silk, leather, etc.

HOW DOES IT WORK?

Opt for the most suitable formats: • Single-bar containers: strings or straps for heavy garments that are unlikely to crease.

• Double-bar containers: strings or straps for fragile garments that crease easily.

• Other possible solutions upon request.

GETSTARTED

ASK FOR CONTAINER GARMENT READY Contact your usual sales representative.

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YOUR BENEFITS



YOUR BENEFITS

THE MOST SUITABLE OPTION FOR YOUR CARGO Choose between our different grades of containers such as: Food Grade or Premium Grade.

COMPLY WITH SPECIFICATIONSIf you need to comply with food specifications or specific conditions, our CONTAINER grade selection is the best solution for transporting your cargo.

HOW DOES IT WORK?

• Food grade container: These high-quality containers are particularly clean, light and waterproof. They are odorless, prevent condensation and have no transferable floor stains. • Premium + grade container: These containers provide even more advantages. After being selected, they are thoroughly washed and prepared. Any rust stains are removed using appropriate paint.

GETSTARTED

ASK FOR CONTAINER GRADE SELECTION Contact your usual sales representative.

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YOUR CONTAINER, YOUR WAY

Choose the container grade that best fits your cargo specificities.





YOUR BENEFITS

COMPLY WITH PHYTOSANITARY REQUIREMENTS.With COLD TREATMENT services insects and larvaes are exterminated.

RESPECT ENVIRONMENT AND HEALTHNo need to use fumigation or pesticides, our cold treatment process is environmentally and healthfriendly. With COLD TREATMENT services, keep your organic products organic.

PRESERVE YOUR CARGO QUALITYEnjoy the fastest route between your farm and your consumers in optimum conditions.

PROTECT YOUR CARGOIn the unlikely case of treatment failure, unexpected costs may impact your business. A standard warranty is included in your cold treatment, but you can choose our Premium Guarantees to increase your amount of compensation for high-value cargo.

HOW DOES IT WORK?

• Cold treatment is done by lowering the fruit pulp temperature under a specified level and maintaining it for a certain period of time.

• CMA CGM Group offers the option to gradually step up the set temperature once the quarantine period is completed, avoiding unnecessarily stress on the fruit.

• With our COLD TREATMENT services, we assure you that a cold treatment failure will have no impact on your business since they compensate:- Additional costs for a second treatment process- Extra expenses (storage, plugging costs, handling charges, etc.)- Loss of profits- Rerouting expenses- Damage to your goods (as extension of failed cold treatment)The standard guarantee may be upgraded upon your request for a higher covered value.


GETSTARTED

ASK FOR COLD TREATMENT SERVICES During your online booking process select COLD TREATMENT services or contact your usual sales representative.

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KEPT COLD, KEEP COOL

Thanks to COLD TREATMENT services, your fruits travel but the insects don’t. Annihilate insects, larvae, and eggs from your produce, while being carried to its destination.



YOUR BENEFITS

ENHANCE CARGO SECURITY Add an extra layer of security with our steel BARLOCK security device.

PREVENT COMPLICATIONS AND RELATIVE COSTS Securing your containers will help lower your insurance premiums by using a safer way to transport your cargo. It will also prevent the extra cost of having your cargo stolen.

SIMPLE PROCESSEasily installed, the device is delivered directly by our experts to the requested depot.

IDEAL OPTION FOR THE FOLLOWING COMMODITIESHigh-value cargo, beverages , shoes, garments, high-tech and luxury products.

HOW DOES IT WORK?

• BARLOCK security device are made of steel and are easily installed on the container to secure doors. • They can only be opened at the destination using a circular steel saw, making it much more difficult to breach your container than with a regular seal.

• To ensure traceability, the barlock number is added to the Bill of Lading.

GETSTARTED

ASK FOR BARLOCK SECURITY DEVICE Contact your usual sales representative.

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DOUBLE SAFETY, CAREFREE

Protect your valuable products against theft during transportation with the simplest, most effective solution.



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Discover our unique solutions for developing your company’s potential,

visibility and performance.

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BOOST

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BOOSTExpand Your Business

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BUSINESS GROWS WHEN FINANCE FLOWS

Designed for our import and export customers, our trade financing solutions will strengthen and support your growth.

YOUR BENEFITS

MAXIMIZE YOUR WORKING CAPITAL Suppliers are financed once goods are loaded and buyers benefit from additional credit terms.

STRENGTHEN YOUR BUSINESS PARTNERS RELATIONSSimplify your collection task, secure your supply chain and reinforce your commercial relations.

OPTIMIZE YOUR BALANCE SHEETKeep your borrowing capacity intact thanks to a financing without recourse and with no collateral.

ANOTHER WAY TO GET FINANCEDUse our SHIPFIN trade finance solution on a per-invoice basis. It’s there when you need it.

HOW DOES IT WORK?

Two solutions available: • Cargo Financing, a solution intended for exporters who wish to increase their working capital and ensure their company’s growth.

• Supply Chain Financing, a solution intended for importers who wish to free up their working capital while stabilizing their supplier relations. All cargo is eligible except for perishable and dangerous goods.

Please check our website to confirm the eligibility of your country or region.

GETSTARTED

ASK FOR SHIPFIN TRADE FINANCE Contact our trade finance experts at [email protected]




YOUR BENEFITS

FIND THE RIGHT NEW PARTNERGet access to our most trusted partners within our extended worldwide address book and benefit from the local expertise of our global network.

SAVE COSTS AND GROW REVENUESWhether you want to reach a new market or find new suppliers and buyers, our dedicated team will help you reach your goals.

EXPECT THE HIGHEST STANDARDSWe ensure your future partner respects the following criteria: long-term relationship with CMA CGM Group, compliant with the CMA CGM Group Code of Ethics, free of any past liabilities or outstanding payments, adapted to your needs, committed to growth.

HOW DOES IT WORK?

• Tell us your business needs, and our experts will identify the most relevant and reliable trade partners that match your specific needs. • Once the business partner confirms his/her interest, we will introduce you to your potential business partner.

• Start trading and expand your business. Shipments are delivered using CMA CGM Group line services.

GETSTARTED

ASK FOR NETWORKING INTERMEDIATION SERVICES Contact your usual sales representative.

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OUR CONNECTIONS, YOUR OPPORTUNITIES

The first and only solution on the market that connects you to your next business partner. It will enable you to expand your activity worldwide, create new business opportunities and find suppliers or customers that best meet your needs.




YOUR BENEFITS

ADVANCED VISIBILITYProvide near real-time data that is accessible anywhere and anytime, giving you better door-to-door visibility.

CARGO QUALITY AND SECURITYMonitor GPS positions, door openings, movements, shocks and external temperatures.

EXCEPTION MANAGEMENTCreate personalized milestones, offering contextualized data and alerts.

SUPPLY CHAIN OPTIMIZATIONIdentify anomalies in your supply chain, allowing you to put corrective measures in place to optimize your business and reduce operating costs.

HOW DOES IT WORK?

• Next-generation connectivity for seamless tracking of your cargo anywhere, anytime.

• A user-friendly hub allows efficient analytics, easy setup of alerts and personalized notifications. • Containers equipped with TRAXENS smart container are fully integrated in the CMA CGM Group containers fleet.

• By request at the time of booking, CMA CGM Group can supply empty containers equipped with TRAXENS smart container technology without impacting your business.

GETSTARTED

ASK FOR TRAXENS SMART CONTAINER Contact your usual sales representative.

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CARGO TRACKING AND CONTROL

Thanks to a permanent, high-tech device, you will enjoy an innovative solution that provides end-to-end visibility and operational excellence for your supply chain during the entire transport of your cargo.




YOUR BENEFITS

SPEED UP YOUR SHIPPING PROCESSEasier documentation management: quickly send the BILL OF LADING paperless with a click and surrender it instantly to the carrier.

NO POSTAGE COSTEliminate the hassle of sending hard-copy documents.

AN ECO-FRIENDLY SOLUTIONReduce the amount of paper required to manage your operations.

HOW DOES IT WORK?

• You and your consignee simply register on our BILL OF LADING paperless platform. • The Bill of Lading will be transmitted electronically. It retains legal value and can be instantly transferred between parties.

• The BILL OF LADING paperless has the exact same function and follows the same steps as a traditional paper Bill of Lading.

GETSTARTED

ASK FOR BILL OF LADING PAPERLESS During your online booking process select BILL OF LADING paperless or contact your usual sales representative.

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DIGITAL SIMPLICITY, SPEEDY COMPLIANCE

A game changer for the shipping industry that enables faster and more efficient transactions with the same legal value as a traditional B/L. Transfer your BILL OF LADING paperless online to the next party in just one click!




YOUR BENEFITS

FAST DELIVERY TO YOURINLAND DESTINATION

Move your cargo in record time with our all-in-one solution. Our strategic arrangements with

inland operators ensure your cargo is expedited to its final

inland destination.

Enjoy priority equipment release and

loading at origin.

PRIORITY LOADING

PRIORITY DISCHARGE

Save time: your container is discharged in priority ensuring a quick pick-up by your trucker

or expedited with us on inland solution.

HOW DOES IT WORK?

3 different services according to your needs:• SEAPRIORITY go• SEAPRIORITY get• SEAPRIORITY reach Your shipment will be flagged as "priority cargo" up to the final inland destination.

Available on some trades and for specific inland destinations, please visit our website. Please refer to the Terms and Conditions available online.

ASK FOR SEAPRIORITY During your online booking process select SEAPRIORITY or contact your usual sales representatives.

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SPEED AND RELIABILITY When speed to market matters, you can rely on the CMA CGM Group to get your cargo at your door without delay. Thanks to SEAPRIORITY, enjoy a priority space on board at origin, quick discharge at destination ensuring the loading on inland carrier; your cargo will enjoy a first-class service.

SEAPRIORITY

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SEAPRIORITYrange



GETSTARTED

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COMPLETE SUPPLY CHAIN

Through our logistic partner, we are also able to offer additional services of the highest standards including Freight Management and Contract Logistics services, allowing you to benefit from seamlessly designed and customized solutions.


EXTENDED FREIGHT MANAGEMENT SERVICESAdditional services complementary to the maritime transportation to optimize your supply chain.

CUSTOMS CLEARANCEGet access to a single point of contact to manage both your shipping and customs activities.*

LESS THAN CONTAINER LOADReduce surplus inventory by shipping smaller quantities and sharing your container with an expedite end to end service.

AIR FREIGHTEnsure your high value or emergency shipments get to their ultimate destination on time.

GROUND AND RAIL TRANSPORTATIONFast, reliable solution to transport your cargo. Our offer includes Asia – Europe Rail (Silk Road) solutions.

Integrated solutions to manage and optimize your supply chain. CONTRACT LOGISTICCustomized logistic solutions from production to point of sales including a large variety of services - inbound and outbound logistics, white glove service, after-market logistics, lead logistics provider, manufacturing support. CONTROL TOWEROperational excellence for your supply chain with controlling, monitoring and 4PL solutions.

ASK FOR LOGISTICS SERVICES *Contact your local agent to confirm local service availability.

SUPPLY CHAIN SERVICE

GETSTARTEDAvailable for our brands :

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BRAND TABLESERVICES CMA CGM APL ANL CNC Mercosul Containerships

SERENITY CARGO VALUE GUARANTEE X X X X X

SERENITY CONTAINER GUARANTEE X X X X X

CLIMACTIVE CONTROLLED ATMOSPHERE X X X X

REEFLEX LIQUID READY X X X X

PHARMA REEFER DIVISION X X X X

AQUAVIVA SEAFOOD SOLUTION X

CONTAINER HUMIDITY CONTROL X X X X X

CONTAINER GARMENT READY X X X X

CONTAINER GRADE SELECTION X X X X X X

COLD TREATMENT SERVICES X X X X

BARLOCK SECURITY DEVICE X X X X X

SHIPFIN TRADE FINANCE X X X X

NETWORKING INTERMEDIATION SERVICES X X X X

TRAXENS SMART CONTAINER X X X X

BILL OF LADING PAPERLESS X X X X

SEAPRIORITY X X X

LOGISTICS SERVICES END TO END SOLUTIONS X X X X X

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SPECIFIC NEEDS, SPECIFIC SERVICES - CMA CGM

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