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Speech enable your mhealth solution for a better doctor & patient experience

Date post: 24-Jun-2015
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Documentation is the lifeblood of healthcare to guarantee seamless communication among the medical team, based treatments, care for the patient and help the healthcare organisation deliver a high quality care whilst achieving its budgets and performance plans. But data capturing to fullfill the clinical documentation challenge is resulting in lots and lots of paperwork, lost hours, overtime, dissatisfied stuff and lost ressources. Find out how to overcome this by something as simple as your own voice! Visit us at #ehilive 2014, http://engage.nuance.co.uk/EHILive-2014, or download our ePaper on why to speech-enable the EHR on http://engage.nuance.com/speech-enable-ehr
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© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 1 Too much paperwork?
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Page 1: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 1

Too muchpaperwork?

Page 2: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 2

When doctors and nursesexpress dissatisfaction,paperwork is one of their mostfrequently expressed concerns.

Page 3: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 3

What are we talking about?

Healthcare has a problem.

Speech recognition can help to solve it.

For speech to help, it has to be available.

There are multiple possibilities.

#1: Narrative capture anytime, anywhere.

Page 4: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 4

Speech-enableyour mhealthapps

Page 5: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 5

• Patients in need of attention

• Clinical staff in need of answers

• Personal need for rest, familytime and reflection to be a betterpractitioner

A doctor’s challenge

How would you like to be this patient?

Page 6: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 6

Inadequateinformation

Capturing offlat text

Illegibleentries

Misinterpretations

Lack ofshareable

information

Longturnaround

time,backlogs

Lack ofuniform

capturing

Loss ofreports,

recordings,etc.

Finalsignatureoften “in

good faith“

Threats tocare quality

Page 7: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 7

Documentation is the lifebloodof healthcare

Comprises the essential buildingblocks for all healthcareprocesses

Each step must be accuratelyand thoroughly documented

Obtaining a history

Performing a physicalexamination

Ordering tests andevaluating their results

Establishing diagnoses

Prescribing therapies andmonitoring the course oftreatment.

Page 8: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 8

mHealth usability challenges

VOICE

WPM

TYPING

WPM

Documentation, data entry and information retrieval

Navigation, search, saving clicks: USER EXPERIENCE

Page 9: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 9

Speech recognition leads toproven benefits

50-90%

improvement inreport turnaround

Basel University, CH

7%

productivity gainacross hospital

Vejle, DK

€900,000

annual savings

Ullevaal, NO

2.4 min

average TAT

HCA, UK

10 hours

saved per report

CETIR, ES

Page 10: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 10

It all starts with availability

Old: Doctors go tothe computer

Now:Computingcomes to thedoctor

As documentation requirements grow,make it available everywhere

Page 11: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 11

Rapid deploymentin hours not weeks

Nuance HealthcareServices Platform

Voice

Platform-specificDevelopment kits

How we make it workmHealth apps powered by Nuance

Develo

pers

Text & data

Page 12: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 12

Nuance HealthcareServices Platform

Voice

How we make it workmHealth apps powered by Nuance

Users

Text & data

Mobile

Desktop

Page 13: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 13

Top 5 advanced capabilities

1) Specialized medical speech and language models achieve highlevels of accuracy and automatic data formatting

2) End-to-end encryption and data security supportive of patientprivacy laws and security standards, available as on-premise platform

3) Rapid application integration

4) Flexible options for multi-modal input and navigation - mix voice, touchand typing, creating a seamless user experience

5) Support for multiple devices and operating platforms inclcapabilities for building applications for iOS (iPhone, iPod, iPad), forAndroid (v2.2 and above) for Windows (.Net) and browser-basedapplications for Windows & Mac OS

Page 14: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 14

Experience it today!Healthcare apps powered by Nuance

Haiku/CantoPowerChart Touch

EMRs, Specialty POC Solutions, Communication Tools…

Global Platform—22 languages!NA+EMEA+LATAM+APAC

Strong Developer Community500+ Registered Evaluations

Page 15: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 15

Improved usability raisesdoctor and nurse satisfaction

Page 16: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 16

Putting patients back atthe centre of care

Page 17: Speech enable your mhealth solution for a better doctor & patient experience

© 2002-2014 Nuance Communications, Inc. All rights reserved. Page 17

@voice4health

www.nuance.co.uk/healthcare

Healing Healthcarewith Voice


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