Installation & User Guide

November 2020

Speech Transfer SystemDual Speaker Pod System - STS-K070

Speaker and Microphone Pod System - STS-K071 Speaker Pod and Screen Mounted Microphone System - STS-K072

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ContentsProduct Overview ComponentsInstallation Instructions AmplifierInstallation Speaker & Microphone Installation AmplifierSetupUsing the System Troubleshooting

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coloursaresubjecttochangewithoutnotice.

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Product Overview

Components

Speech transfer systems provide assistance for clear communication where normal speech is impaired by use of glass, a security screen or other similar barriers.

1. Installation and User Manual2. Amplifier3. IEC Lead4. Power Supply

There will also be one of the following speaker and microphone systems:

• SpeakerandMicrophonePod(seepage4).• DualSpeakerPod(seepage4).• SpeakerPodandScreenMountedMicrophone(seepage5).

Fixing Kit:• Adhesive Clip x 10• No.6x1/2”CountersunkScrewsx15• P-Clips x 6

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General Components

Speaker & Microphone Components

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Speaker and Microphone Kits

Speaker and Microphone Pod - STS-K071(For installation see page 6)

1. Speaker Pod2. Mouse Microphone3. StaffPod

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Dual Speaker Pod - STS-K070(For installation see page 6)1. Speaker Pod x 22. Mouse Microphone x 2

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Speaker Pod and Screen Mounted Microphone - STS-K072(For installation see page 6)

1. StaffPod2. Speaker Pod3. Screen Mounted Microphone with Bent Stem

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Werecommendthatinstallationiscarriedoutbyaqualifiedengineer, adheringtorelevantstandards.

Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.

Thestaffmicrophoneandamplifiershouldbeinstalledonthestaffsideofthecounter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledonthecustomersideofthecounter.

Follow all relevant instructions in the following order:

1. AmplifierInstallation(seepage7).2. Microphone&SpeakerKitInstallation(seepage8).3. AmplifierSetup(seepage12).4. UsingtheSystem(seepage14).

Installation Instructions

A basic toolkit recommended to install the system will include:

• Tape Measure• Pencil or Marker Pen• Cable Ties• Trunking

• Screwdrivers(FlatorBlade2.5mm and Phillips Head PH2)

• Battery or Mains Drill• Drillbits: 2mm, 3mm, 5mm and 7mm• Cable Tacking Gun (10mm)• WireCutters/Strippers

Recommended Tools

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1. Placetheamplifierunderthestaffcounter,ensuringthatitwillnotobstructstaffwhentheyaresitting.

2. Markthefourfixingpointsfortheamplifierunderthecounter.

3. Drillandfixtheamplifierinplaceusingthesuppliedscrews.

4. Installtheamplifier’spowersupplyclosetoapowersocketoutletusingthesuppliedmountingbracketandfixingscrews.

Fixing pointsAmplifier Installation

Amplifier Connections

After all relevant components have been installed, connect all green plugs to thesocketsattherearoftheamplifierfollowingthelayoutdetailedbelow.

LED connection or alert tone (if required)ConfidenceLEDtoconfirmthesystemispoweredoranalerttonefortheattentionofstaff

Staffmicrophoneconnection

Customer microphone connectionConfidenceLED(ifrequired)forstatusalertsand fault detection

Hearing loop aerial

Line in connection for external audio source

Staffspeakerconnection

Customer speaker connection

Power input connectionUse power supply through ground supply only

AmplifierInstallation

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Microphone & Speaker Installation

1. Place a speaker pod on the customer side of the counter top, ensuring it doesnotcauseanobstruction.

2. Place a mouse microphone on the customer side of the counter top, ensuring it does not cause an obstruction and is as close to customers as possible.

3. Placeaspeakerpodonthestaffsideofthecountertop,ensuringitdoesnotcauseanobstruction.

4. Placeamousemicrophoneonthestaffsideofthecountertop,ensuringitdoesnotcauseanobstructionandisasclosetostaffaspossible.

5. Speakerpodscanbeeitherfreestandingorfixed.Movetostep8ifyoudonotwishtofixthepodstothecounter.

6. Use cable management holes in the counter to run speaker pod and mousemicrophonecablestotheamplifier.Iftherearenotalreadycablemanagementholes,drillsuitablelocationsneartherearofboththestaffandcustomersidesofthecounter.

7. Iffixingtheunitstoasurface,removethetopofthepodstogainaccesstothefixingpoints.Markthetwofixingpointsonthebottomofbothspeakerpods.Thenmarktwocableholestobedrilled,oneforboththecustomersideandthestaffside.

8. Ensuretherewillbeaccesstoretrievethecablesthendrilltheholes.

9. Fixthepodstotheirrespectivecounters.

10. Feedthewiresthroughthecablemanagementholes.

11. Routeallcablingneatlytotheamplifierlocationonthestaffside.

Dual Speaker Pod - STS-K070

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1. Placethestaffpodonthestaffsideofthecountertop,ensuringitdoesnotcauseanobstructionandisasclosetostaffaspossible.

2. Place the speaker pod on the customer side of the counter top, ensuring it doesnotcauseanobstruction.

3. Place the mouse microphone on the customer side of the counter top, ensuring it does not cause an obstruction and is as close to customers as possible.

4. Speakerpodsandstaffpodscanbeeitherfreestandingorfixed.Movetostep8ifyoudonotwishtofixthepodstothecounter.

5. Usecablemanagementholesinthecountertorunthestaffpod,speakerpod,andmousemicrophonecablestotheamplifier.Iftherearenotalready cable management holes, drill suitable locations near the rear of boththestaffandcustomersidesofthecounter.

6. Iffixingthepodstoasurface,removethetopofthepodstogainaccesstothefixingpoints.Markthetwofixingpointsonboththebottomofthespeakerpodandstaffpod.Thenmarktwocableholestobedrilled,oneforboththecustomersideandthestaffside.

7. Ensuretherewillbeaccesstoretrievethecablesthendrilltheholes.

8. Fixthepodstotheirrespectivecounters.

9. Feedallwiresthroughthecablemanagementholes.

10. Routeallcablingneatlytotheamplifierlocationonthestaffside.

Speaker and Microphone Pod - STS-K071

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1. Positionthescreenmountedmicrophonestem’sonthecustomersideofthecountertop.

2. Markthe2fixingpointsand1cableroutereadyfordrilling(seethediagrambelow).

Speaker Pod and Screen Mounted Microphone - STS-K072

3. Drillpilotholesforthefixingsandacableholeifneccesary.

4. Feedwiringthroughthecableholebacktotheamplifierandfixthemicrophoneinplaceusingthesuppliedscrews.

5. Fix the microphone head to the screen using the double-sided pad supplied.

6. Placethestaffpodonthestaffsideofthecountertop,ensuringitdoesnotcauseanobstructionandisasclosetostaffaspossible.

7. Place the speaker pod on the customer side of the counter top, ensuring it doesnotcauseanobstruction.

8. Speakerpodsandstaffpodscanbeeitherfreestandingorfixed.Movetostep13ifyoudonotwishtofixthepodstothecounter.

9. Usecablemanagementholesinthecountertorunthestaffpodandspeakerpodcablestotheamplifier.Iftherearenotalreadycablemanagementholes,drillsuitablelocationsneartherearofboththestaffandcustomersidesofthecounter.

10. Iffixingthepodstoasurface,removethetopofthepodstogainaccess

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tothefixingpoints.Markthetwofixingpointsonboththebottomofthespeakerpodandstaffpod.Thenmarktwocableholestobedrilled,oneforboththecustomersideandthestaffside.

11. Ensuretherewillbeaccesstoretrievethecablesthendrilltheholes.

12. Fixthepodstotheirrespectivecounters.

13. Feedthepods’wiresthroughthecablemanagementholes.

14. Routeallcablingneatlytotheamplifierlocationonthestaffside.

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AmplifierSetupOuramplifierprovidesfullopenduplexcommunicationandiscompatiblewithallofourspeechtransfersystems.Itfeaturesindividualdisplaysforstafforcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.

Vol In Status

87654321

Vol Out STS-A31

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Overview of Front Panel ButtonsVolume In

Increase and decreaseVolume Out

Increase and decrease

Settings

On/OffVol In Status

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Vol Out STS-A31

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Vol In

Status8 7 6 5 4 3 2 1

Vol Out

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Vol In

Status8 7 6 5 4 3 2 1

Vol Out

STS-A31

CO2

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Save and exit engineers modeMove to the next setup area

Beforeenteringengineersmode,cyclethepower.Todothiseither:• Switchthepoweroffatthewallsocketandbackonagain,

or,• Remove the power connector and re-insert it

To enter engineers mode, simultaneously press and release the following buttons within 20 seconds of cycling the power:

• Settings button• Volume In increase button• Volume Out increase button

Theon/offandsettingsbuttonsinengineersmodeoperateasfollows:

Please note: • Saveandexitengineersmodeaftermakinganyadjustments.• Theamplifierwillautomaticallyexitengineersmodewithoutsavingifno

buttonsarepressedfor2minutes.

Engineer’s Mode

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Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)

Increase drive

Decrease drive

Vol InStatus

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Vol OutSTS-A31

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Vol InStatus

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Vol OutSTS-A31

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Vol InStatus

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Vol OutSTS-A31

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LEDs illuminate to display loop drive voltage

Iftheamplifierdoesnothavealoopattached,turnofftheredloopfaultLED8byadjustingthedrivedowntooff.

Please note:• Iftheamplifierdetectsanerrorinitssettingsmemoryitwillrestoreitself

tofactorydefaultsettings.

Whilstinengineersmode,thereare3editablesetupareas.Youwillalwaysentersetuparea1first.ThegreenVolumeInLEDbarwillflashtoindicatewhichsetupareayouarein.

Setup Areas

Setup Area 2: Ducking Adjustment (LED 2 flashes)

Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)

Increase maximum staffvolumelevel

Decrease maximum staffvolumelevel

Increase maximum customer volume level

Decrease maximum customer volume level

Increase ducking level

Decrease ducking level

Ducking on (Vol Out LED 1 illuminates)

Duckingoff (VolOutLED1turnsoff)

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WhenpoweredandinnormaloperationalmodetheamplifierwilldisplayVolumeInLED1assteadygreen.

WhentheamplifierisswitchedoffusingtheOn/Off button, audio is muted andLEDsarenotilluminated;pressanybuttontoturntheamplifieronagain.

To adjust the staff volume level:• Press and hold the Volume In (+) or (-) buttons to increase or decrease the

level.ThecorrespondingLEDbarwillshowthevolumesetting.To adjust the customer volume level:• Press and hold the Volume Out (+) or (-) buttons to increase or decrease

thelevel.ThecorrespondingLEDbarwillshowthevolumesetting.

Fault Diagnosis LEDs

• Volume In LED 8 will stay red if there is a faultwiththestaffmicrophone.

• Volume Out LED 8 will stay red if there is a faultwiththecustomermicrophone.

• VolumeInLED8willflashredifthereisafaultwiththeloop(i.e.abrokenaerial).

Using the System

For best possible performance:

1. Ensurethecustomerandstaffvolumesareturnedcompletelydown.2. Adjuststaffvolume(VolumeIn)toacomfortablelevel.3. Increasecustomervolume(VolumeOut)untilfeedbackisheard.4. Decreasecustomervolume(VolumeOut)untilfeedbackisjusteliminated.

Once you have followed the above steps:

1. Staffpodsareoptimallypositioned30cmfromastaffmember.

2. Checktheamplifierisfullyfunctionalbyensuringthered‘fault’lightisNOTdisplaying.

Thesystemisnowreadytouse.

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Factory Default Settings

Toreturntheamplifierthefactorydefaultsettings:

1. Unplugthepowersupplyandthenreconnectit.

2. PresstheOn/OffbuttonandVolumeIn(-)buttontogether,thenrelease.

3. The Volume In LED bar will have all LEDs illuminated, while the Volume OutLEDbarwilldisplaythefirmwarerevisionnumberinafixedpatternofLEDs.Thisindicatesthatdefaultsettingshavebeenrestored.

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Symptom Possible Fault Action

There is no power detected through the amplifier (and there is power at the socket).

1) Power jack not plugged in or faulty.

2)Plugfusehasblown.

3) Faultypowersupplyunit.

4)Faultyamplifier.

1)Checkpowerjackisfirmlypluggedin.

2)Replacefuse.Ifitblowsagain,replacethepowersupplyunit.

3)Replacethepowersupplyunit.

4)Replaceamplifier.

The red LED is illuminated on front panel.

1) Constant red LED:Stafforcustomermicrophonefault.

2) Red LED comes on after speech:Inductionloopfault.

1) Ensure microphone is wired correctlyandfirmlypluggedin. Try alternative microphone to ensure portisworking.

2) Ensure induction loop connector is wiredcorrectlyandfirmlypluggedin.

I can hear interference through speakers (buzzing / whistling / hissing).

1) Unscreened or poorly earthed third party equipment is being used incloseproximity.

2)Internalvolumegainsettohigh. 3) Incorrect power supply being used.

1)Switchoffanythirdparty equipment to identify the source of interference.

2)Accesstheamplifierengineersmodetoadjusttheinternalsettings. 3) Ensure that our grounded power supplyunitisconnected.

Amplifier goes into feedback.

1)Internalvolumegainsettohigh.

2) Microphone positioned too close tospeaker.

1)Accesstheamplifierengineersmodetoadjusttheinternalsettings.

2) Move the microphone to a locationfurtherfromthespeaker.

Unit does notgo into power saving mode.

1)Ambientnoiseinareaistoohigh. 1)Switchoffanyairconsystems,desktop fans and or computers to reduceambientnoise.

Troubleshooting

If no action is successful please seek assistance from yourdistributororaContactainstaller.

Contact your local distributor for further

information.

www.contacta.co.uk