Amanda Holtstrom

Understanding how it can change the way you do business

• About Amanda

• What is Knowledge Management?

• The knowledge spiral

• Knowledge Management activities at each stage

• Other enablers

Amanda’s travels have taken her to several beaches where she’s had opportunities to marvel at the spirals in seashells. She’s keenly interested in the Fibonacci sequence and any other time math appears in nature.

And, since 2004, she’s worked with teams building and customers implementing enterprise content management systems.

• “Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge.”

- Davenport, Thomas H. (1994). "Saving IT's Soul: Human Centered Information Management". Harvard Business Review 72 (2): 119–131.

• Your organization’s knowledge is critical to its agility and competitiveness

• Knowledge Management makes sure that the right information is accessible at the right time

- KM is what people need when they ask for “better search,” in other words: a better search result

• Today we’re going to look at a model that describes how knowledge is shared

• These steps may seem self-evident, but knowing how to leverage them and at which stage to do what will help you understand how KM can serve your organization

Let’s examine one model for how knowledge is developed and shared

Nonaka, Ikujiro; Takeuchi, Hirotaka (1995), The knowledge creating company: how Japanese companies create the

dynamics of innovation, New York: Oxford University Press, p. 284, ISBN 978-0-19-509269-1

• Externalization• KM ensures that the employee has the tools to create their knowledge in share

repositories

• Combination• KM ensures that tools, like controlled vocabularies, are available to relate this content to

other content, so employees can easily reference other content they have created

• Internalization • KM ensures that others have easy access to this information so that they can learn from it

• Socialization• KM advocates for simple approaches to shareability so that employees can easily share

the things they’ve found useful

Information has high shareability if it is easy to share between different individuals without loss of fidelity.

Shareability theory proposes that internal information is often qualitatively different from external information, and that such internal information is often not particularly shareable.

Which is why, if you have a repository of highly valuable, already externalized information, it should be your mission to make it shareable!

• It means that systems like intranets and document management systems, once enabled with social capabilities, are perfectly suited to increase the shareability of the content that they host

• If you’re like most of our clients, you don’t have the time or people to bring a full-time Knowledge Manager on staff

• So, what can you do to enable your organization to share knowledge?

•

•

•

•

•

o

o

• Visit our site : www.nonlinearcreations.com

• Follow us on : @nonlinear_tweet

• Circle us on : nonlinear creations

• Drop us a line : info@nonlinearcreations.com