KEY SPEAKERS INCLUDE
Conference & Exhibition
2013 OLYmPIA CONfERENCE CENtRE
LONDON
19-20 NOvEmbER 2013
Evaluating the future of business It
Deven Ghelani
Architect of Universal
Credit and Director
Policy in Practice
Phillip Humphries
Head of Information
Communications and
Technical Services
Christian Aid
Anne mcCrossan
Author the Connected
Housing Index
Book your place from
only
£170
Sponsored by
the It in Housing Conference and Exhibition returns for another successful year, bringing It leaders and thinkers together to inspire, collaborate and gain the competitive edge in an environment that demands more for less.
As the operating and competitive environment for housing associations changes rapidly, different approaches to technology will help your business develop and grow in this hugely exciting but challenging world. find out more about how you can adopt a new perspective on technology and its benefits for your business at this year’s conference.
IT in Housing Conference and Exhibition 2013
The National Housing Federation would like to thank:
visit It in Housing Exhibition 2013 fREEVisit the largest and the most highly acclaimed IT exhibition in social housing.• Seeandtrythelatesttechnologyfromleadingsupplierstothesector• Learnfromfreeseminarscoveringkeyareasofimportanceandinterest• Attendfreeworkshopsanddemosessionshostedbyexhibitors
Exhibiting and sponsorship opportunitiesExhibiting offers the perfect opportunity to do business with It decision-makers, collect leads, demonstrate products and build awareness. feedback from last year’s exhibitors was superb:
“IT in Housing Conference is THE major event of the year for anyone providing IT services and/or software to the social housing sector. A great opportunity to network with existing clients, meet new prospects and strengthen market awareness” Paula Wood, Marketing Manager, Documotive“Well organised with quality delegates” Dave bailey, Marketing Manager, Liquid Voice“IT in Housing is a show that we always enjoy attending and gives us good exposure in the housing sector. It is well marketed and the quality of delegates is high” Claire brentnall, Consultant, House-on-the-Hill Software“Good upgrades to the venue which really improved the event. It’s been another successful event for Phoenix Software and look forward to 2013” Greg Dean, Sales Manager, Phoenix Software
With over 600 decision-makers expected, and with exhibition stands and sponsorship starting at just £1,000, no other opportunity in the sector will give you a better return on your investment.To book your stand or sponsorship, or for more information please visit www.itinhousingexhibition.co.uk or contact foremarke Exhibitions on 020 8877 8899 or [email protected]
in
• ITdirectors,managersandofficers• Chiefinformationofficers• ITmanagers• ICTdirectors,managersandofficers
• Corporateservicesdirectors• Financedirectors• Businessservicesdirectors• Businesssystemsdirectors
• Resourcedirectors• Customerandinformation services directors
Forsponsoringtheconferenceandexhibition Forsupportingtheconference andexhibition
Forsponsoringregistrationandthedelegatebags
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Who should attend?
To register for FREE or for more information visit www.itinhousingexhibition.co.uk
ScantheQRcode for more information
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15:00 breakout sessions
b3: Choosing the right technical strategy for mobilising your workforce Enterprisemobility–tenancy,estates,property
servicesandsupportingpeople–mobilisingthe social housing workforce
Deliveringacrossmultipleplatforms–iOS, Android,Windows.phonesandtablets - Keyconsiderationsfordevices,project implementationandbudgetconstraints - Integrationtomultiplebackofficesolutions Thefutureofmobileworking Speaker:
Greg Johns,SalesDirector,1stTouch
b4: migrating towards fully virtualise environments Examiningwhyvirtualdesktopinfrastructure
(VDi)isparticularlysuitedtohousingassociations’specificITrequirements
Keybenefitsofdesktopvirtualisationincludingachievingcostefficienciesandsupportingflexibleandmobileworkingpractices
IdentifyingthetechnicalchallengesofimplementingaVDistrategy
Howtohelpyourorganisationadapttosuchatransformationalchangeprogramme
Measuringyourreturnoninvestment Speakers:
Lee Richardson,SystemsEngineer, Together Housing
Gordon flack,AssistantDirectorofICT, Alliance Homes
16:00 Refreshments and exhibition viewing
16:30 breakout sessions
b5: maximising the value of your customer information MakinginformationCOUNT(CollectOnceUse
Numerous Times) Geographicinformationsystem(GIS)isnotjust
forproperties Customer information and welfare reform Howtousedatatodrivevalueformoneyin
yourorganisation Collecting customer data in a digital world The role of #datanerds in housing Speakers: Jason Wilkes,CustomerInformationManager, WMHousingGroup tony Sanderson,CorporatePlanningand PerformanceManager,FirstWessex
Tuesday 19 November 2013
10:00 Registration, exhibition viewing and refreshments
12:00 Chair’s welcome and introduction
12:10 Plenary one: Evaluating the future of business It • ForecastingkeybusinessITtrends • ExamininghowtheITinfrastructure environment will evolve • ITprocurementtrendsinhousing • Partnerandvendorselection Speaker:
Paul foster,PrincipalTechnicalEvangelist, Microsoft UK
12:50 Lunch and exhibition viewing
14:00 breakout sessions
b1: top five apps to drive efficiency and productivity in social housing
Whattypeofappsarerequiredtomeetevolvinghousingindustrydemands?
Examiningthedevelopmenttimelinetounderstandwhenappscanbeexpected
Topfivebestofbreedapps Weighinguptheprosandconsofbuildingapps
in-houseversusbuyingsolutions· Overcomingthechallengesofworkingina multi-device,multi-platformenvironment Speakers: martin Carpenter,ITDirector,PeabodyTrust
matt Leach,ChiefExecutive,HACT
b2: Strategic sourcing of technology in the housing sector
StrategicITsourcing–whataspectstoassess andtowhatextent
Thetop10disastersandhowtoavoidthem Theprocurementprocess–fromdraftinga
proposalrequest,supplierresponse,evaluation,negotiationandcontracting,tosuppliermanagement
Sourcingcloud–thehiddencostsandwhattolook out for
E-auctionsandbenchmarking Speakers:
David brook,ManagingDirector,TurnstoneServices mike Hardy,ITSourcingConsultant, Turnstone Services
Forsupportingtheconference andexhibition
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Book now at www.housing.org.uk/events
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WedNesday 20 November 2013
9:00 Exhibition viewing, registration and refreshments
9:45 Plenary three: Cloud computing – is social housing ready for it?
• Examiningthebusinessdriversforcloudcomputing • Arethecommercialrisksstilltoohigh? • Whatcostsavingsarereallyachievable? • Toptenquestionstoaskwhenbuyingcloud basedapplications • Dataprotectionissues–keycontractualclauses Speakers:
Phil Copperwheat,HeadofSystems,Viridian Housing Association
David Lozdan,HeadofPublicSector,Exponential-e 10:45 breakout sessions
b7: to outsource or not to outsource? WhatarethedriversforIToutsourcing? Evaluatingthebenefitsforyourorganisation Examiningtheemergingmodels Factorstoconsidertoensureyougetasuccessful
ITsourcingarrangementinplace LearnfromtheexperienceofIToutsourcingat
Hyde–thebenefits,challengesandtheirkeyrecommendations
Speakers: David timms,PrincipalAdvisor,KPMG Richard Scholes,ICTDirector,TheHydeGroup
b8: Using social media to engage tenants and deliver social value
Usingsocialmediaasakeytoolinyourbusinessdevelopmentandcommunicationsstrategy
Digitalinclusioninpractice–creatingonlinehousingdebatestogettenants’voicesheard
Assessingtheimpactsocialmediaishavingonsocialhousingbusinessmodels
Evaluating the IT challenges of social media Speakers:
Anne mcCrossan,ManagingPartner,VisceralBusiness,Author,TheConnectedHousingIndex
Steve finegan,HeadofBusinessEffectivenessand Communications,NorthwardsHousing michael Howard,HeadofMarketingand Communications,TheAspireGroup
11:45 Refreshments and exhibition viewing
b6: Designing an ICt strategy to drive cost reductions within a housing organisation
Evaluatingtheeffectivenessofyourcurrent IT architecture
Comparingalterativeprovisioningmodels Deliveringeffectiveprocessre-engineeringto
improveoperationsandcustomerservices TailoringyourICTstrategytoreduceriskand
improvebusinessoutcomes DesigningaholisticICTstrategythatdrives
workforce transformation Speakers:
Steve Smith,GenesisWayProgrammeDirector,Genesis Housing Association
Rob Sproule,HeadofICT,Genesis Housing Association Chris Knowles,ITAdvisoryServicesDirector, BakerTilly
17:30 Plenary two: Driving the digital inclusion agenda and building better relationships with tenants – panel session
• Determininghowbesttoengagetenantsandencourage use of online services
• Developingresponsivedigitalinclusionpropositionsthatovercometenants’mainbarriersto using the internet
• Evaluatingwhatlevelofprovisionisappropriateincluding:equipment,internetaccess,computertraining,maintenanceservicesandIThelp
• Examiningtheeffectivenessoflowcostdigital inclusion strategies • Understandingthelaw–arehousingassociations liableformisuseofinternetaccess? • Learningfromsuccessfulschemes Panellists:
Sigal Hachlili Dwyer,HeadofDigital,Peabody William Perrin,Founder,TalkAboutLocal Chris Deery,HeadofICT,SolihullCommunity HousingandMember,NationalSocialHousing Providers’DigitalInclusionStrategyGroup Chair: mike Eckersley, Senior Consultant, Capita
18:30 Conference networking drinks reception
19:15 Close of day one
Book now at www.housing.org.uk/events
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14:30 Plenary four: Assessing how technology can assist in delivering welfare reforms – panel session
• Predictingandpreparingfortheimpactwelfarereforms will have on housing associations
• Examininglessonslearntfromdirectpaymenttrials including the ICT challenges and cost implications
• Keybackofficesystemsandprocessestosupportthe introduction of Universal Credit
• Usingdataminingtechniquestoidentifyandtargethighimpactcustomers
• UnderstandinghowhousingassociationsneedtoadaptITprocessestosupportwelfarereforms
Panellists: Deven Ghelani,ArchitectofUniversalCredit andDirector,PolicyinPractice
Lee Sugden,ExecutiveDirectorResources,Wakefield and District Housing Sam Lister,PolicyandPracticeOfficer, Chartered Institute of Housing Suzanne Wigmore,WelfareReformProjectManager, GreenSquareGroup
15:30 Refreshments and exhibition viewing
16:00 Closing plenary: Highlighting best practices in business It. What can we learn from outside the housing sector? Thissessionwillbeanopportunitytoexamine
examplesofITexcellenceinotherindustriesandevaluatewhatlessonsthehousingindustrycanlearnin terms of:
• drivingworkforceefficiencyandproductivity • usingITtoreduceoperationalbusinesscosts • improvingdigitalengagementwithcustomers Speakers: Phillip Humphries,HeadofInformation, CommunicationsandTechnicalServices,ChristianAid Ian Williamson,ICTDirector,UNICEFUK 16:00 Close of exhibition
16:40 Close of conference
UsetheQRcodetogetfurtherconference highlights and access theonlinebookingform.
Get QR code from Rikki
12:30 breakout sessions b9: Essential strategies and tools to manage bring
Your Own Devices (bYOD) and data Howtoensureusersretainadistinctionbetween
businessandpersonaldataina BYODenvironment
Balancingmobileusers’requirementswithorganisationalgovernanceandsecurityrequirements
Securitymeasuresfortrackingdevicesandprotectingdata
MeetingthetechnicalchallengesofenablingBYODstoworkfasterandmoreefficiently
Speaker: Charles brooks,PrincipalConsultant,Sovereign BusinessIntegrationGroup
b10: Case study: building the business case for smartphones, iPads, Windows and Android tablets Examiningthebusinessdriversforintroducing
mobilehardware Thebenefits–howenablingemployeesinthefield
canimprovecustomerserviceandproductivity Howcanyoucontrolwhatusersdo? Examiningwhatsecuritycontrolsneedtobeput
inplace Assessingtheimpactarollouthasoncost,
productivityandstaffflexibility Speakers:
Phil Copperwheat,HeadofSystems,Viridian Housing Association
tina barnard,ChiefExecutive,WatfordCommunity Housing Trust
13:30 Lunch and exhibition viewing
Book now at www.housing.org.uk/eventsBook now at www.housing.org.uk/events
Book your place from
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Conference fees and booking information
How to book your place
Online: go to www.housing.org.uk/events and instantlysecureyourplace(s)bypayingwithacreditordebitcardonline.Youcannowreserveplacesformultipledelegates.
email:scanyourcompletedbookingformandemailitto [email protected]
mail:pleasecompleteandreturntheconferencebookingformalongwithyourfullpaymentto: BusinessSalesandSupport,NationalHousingFederation,25ProcterStreet,London,WC1V6NY
fax: sendthebookingformto020 7067 1015
telephone:secureyourplaceoverthetelephonebypayingwithacreditordebitcard.PleasecontacttheFederation’sBusinessSalesandSupportteamon 020 7067 1066
Youcandownloadextracopiesofthebookingformfromourwebsiteatwww.housing.org.uk/events
Placesaresubjecttoavailabilityandearlybookingisadvised.Pleaseensurethatthenamesofindividualdelegatesareincludedasyouwouldlikethemtoappearonthedelegatelistandtheirnamebadge.Youshouldalsoindicateeachdelegate’sbreakoutsessionpreferences.
Pleasenotethatanydelegateswhosebookingsarereceivedafter tuesday 5 November 2013 maynotappearonthefinaldelegatelist.
Payment
PleasecompletetheconferencebookingformandsendwithachequeorBACSpaymenttotheNationalHousingFederation,LionCourt,25ProcterStreet,London,WC1V6NY,orfaxtotheBusinessSalesandSupportTeamon02070671015withyourcreditcarddetails.AllBACSordersshouldbeaccompaniedbythetransferremittancenote,quotingIt1113. Alternativelyyoucanbookonlinewithadebitorcreditcardforaquickandeasywaytoconfirmyourplace(s).
ALL bOOKINGS mUSt bE mADE WItH fULL PAYmENt.
CancellationALLCANCELLATIONSMUSTBEMADEINWRITING.Onceaconferencebookinghasbeenmade,therewillbeanadministrativechargeof£55perdelegateforcancellationofthatbooking.Thefullfeeispayableforanycancellationsreceived after tuesday 5 November 2013.
Inserts in conference packsIfyouwouldliketoincludeapublicityleafletaboutyourorganisationinourdelegatepacks,[email protected]£299plusVAT.
Enquiries and contactsIfyouhaveanyconferencebookingqueries,pleasecontactamemberoftheFederation’sBusinessSalesandSupportTeam: tel: 020 7067 1066fax:020 7067 1015email: [email protected]
breakout session choices
Breakoutsessionswillbestrategicallyfocused.Therewillbeopportunitiesforquestionsattheendofspeakers’presentations.Placesatthesesessionswillbeallocatedonafirst-come,first-servedbasis,thereforeitisimportantthatyouindicateyourchoicewhencompletingyourbookingform.
venue and travel information
JoiningpapersareavailableontheFederation’swebsitewww.housing.org.uk/events
DisclaimerThisprogrammeiscorrectatthetimeofgoingtopress.Intheeventofoneormoreoftheadvertisedspeakersbeingunabletoattend,forreasonsbeyondthecontroloftheconferenceorganisers,wereservetherighttomakealterationsorsubstitutionstotheprogrammeasdeemedfit.Alltimingsareprovisionalandmaybesubjecttochange.Viewsexpressedbyspeakersaretheirown.TheNationalHousingFederationdisclaimsanyliabilityforadvicegivenorviewsexpressedbyanyspeakerattheeventorinnotesordocumentationprovidedforthedelegates.
Fees
The full conference fee includes attendance at all sessions,refreshmentsandthebuffetlunchonbothtuesday 19 and Wednesday 20 November 2013.PleasenotethataccommodationisNOTincludedinyourconferencepackage.
federation member organisations £170Associate member organisations £195Non-member organisations £210
Day attendance Registrationasadaydelegateentitlesonenamedpersontoattendallconferencesessionsonanyoneday(Tuesday19NovemberorWednesday20November)atthefollowingrates:
federation member organisations £120Associate member organisations £140Non-member organisations £150
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SESSION CHOICES (delegatescanonlyattendONE sessionatanytime). Sessionsaresubjecttoavailabilityatthetimeofbooking.
tUESDAY 19 NOvEmbER
14:00–15:00 B1 B2
15:00–16:00 B3 B4
16:30–17:30 B5 B6
WEDNESDAY 20 NOvEmbER
10:45–11:45 B7 B8
12:30–13:30 B9 B10
fEES full attendance Federationmemberorganisations......................................... £170 Associatememberorganisations............................................ £195 Non-memberorganisations................................................... £210
Day attendance Federationmemberorganisations......................................... £120 Associatememberorganisations............................................ £140 Non-memberorganisations................................................... £150
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total payment £ .......................
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It in Housing Conference and Exhibition 19 - 20 November 2013OlympiaConferenceCentre,HammersmithRoad,LondonW148UX
booking instructions
We have now improved our online booking process and you can easily reserve places for multiple delegates online at www.housing.org.uk/eventsAlternativelycompletethisformandreturnwithfullpayment.Pleasereadtheconferenceandbookinginformationbeforemakingyourbooking(s).for multiple delegates,pleasephotocopythisbookingformandcompleteoneformperdelegateinBLOCKCAPITALS.
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........................................................................................................... DATA PROTECTIONThe National Housing Federation gathers personal data in accordance with the Data Protection Act 1998. This information may be forwarded to third parties to be used for marketing purposes or for mailing information about goods and services that maybe of interest.
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Please tick the box if you do not wish to have your details passed to third party organisations.
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Booking form
Please return to: business sales and support Team, National Housing Federation, Lion Court, 25 Procter street, London, WC1v 6Ny. Please note that any delegates whose bookings are received after 5 November 2013 may not appear on the final delegate list.
Design: Astwood Design Consultancy Tel: 01789 778111 www.astwood.co.uk
National Housing federation, Lion Court, 25 Procter Street, London, WC1V 6NY Tel: 020 7067 1066, Fax: 020 7067 1015, email: [email protected], Website: www.housing.org.uk
For full details of all our forthcoming events and for the latest news and policy updates visit the National Housing Federation’s website www.housing.org.uk Follow us on Twitter @natfednews Find us on Facebook Join in the conversation #NHfIt2013in in
forthcoming events20134September, Leaseholder and tenant Service Charges Conference AmericaSquareConferenceCentre,London
18–20September, Annual Conference and Social Housing Exhibition ICC,Birmingham
23October,Housing treasury - financing Risk AmericaSquareConferenceCentre,London
Forfurtherinformation,pleasevisitourwebsitewww.housing.org.uk/events or email marketing@housing.org.ukstatingtheconferencenameandwewillsendyoumoreinformation.
The National Housing Federation is the voiceofaffordablehousinginEngland.Webelievethateveryoneshouldhavethehometheyneedatapricetheycanafford.That’swhywerepresenttheworkofhousingassociationsandcampaignforbetterhousing.
Ourmembersprovidetwoandahalfmillion homes for more than five million people.Andeachyeartheyinvestinadiverserangeofneighbourhoodprojectsthathelpcreatestrong,vibrantcommunities.
