Spur Infrastructure Performance With Proactive IT Monitoring

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Spur Infrastructure Performance With Proactive Monitoring

Jim Love

@CIOJimLove

CIO

IT World Canada

Umair Khan

@umairmoheet

Infrastructure Management

CA Technologies

2 © 2014 CA. ALL RIGHTS RESERVED.

It’s The App Economy…

Your customers are more empowered & demanding than ever!


Industries are disrupting

You need to adapt to remain relevant

Industries Are Transforming


Your IT Infrastructure Mgt Approach Needs To Adapt

New Applications & Technologies

Hybrid Infrastructures

Growing Expectations


Use of Point IT Monitoring Tools Wo n’t cut it

Don’t let your reactive, disconnected & complex IT monitoring tools get in your way!

The app economy moves fast. Can your IT monitoring

tools keep up?

Put your customers first with a proactive and unified monitoring approach.

Step 1: Eliminate the waste with complex disconnected monitoring tools


Recent ResearchIT teams are struggling with multiple tools

Among responders who reported using more than five tools, scalability, jumping from tool to tool & siloed monitoring approach are top challenges

Pulse Report: Strategies for Monitoring IT Infrastructure & Service, May 2014

47%Using more than five monitoring tools

29%

29%

30%

30%

30%

31%

30%

34%

39%

13%

16%

16%

21%

22%

21%

24%

23%

20%

53%

55%

54%

48%

48%

47%

46%

44%

41%

0% 20% 40% 60% 80% 100%

1

2

3

4

5

6

7

8

9Series1 Series2 Series3


How It Looks Like?


What Ends Up Happening?Blame games as everyone jumps from screen to screen

Time Elapsed User Experience







Finger pointing while customer experience and team productivity suffer


Large Healthcare CompanyConsolidated multiple tools to reduce “waste” in monitoring

3M+Spent yet still difficult to

triage and maintain

Complex Monitoring Tools

2- 4 Hrs.Typical Triage call

Time wasted In Issue Identification

60%Less time is spent in

managing IT monitoring

Improved Productivity

43%Reduction in duration of

calls

Faster Resolution

After Implementing

CA UIM


Large Consumer Products CompanyConsolidated multiple tools to drive efficiencies

• Accelerate Problem resolution

• Improve IT Staff productivity

• Improve customer & user experience

Unify Point Monitoring Tools

Up to 25%

Improved MTTR

After Implementing

CA UIM

Monitoring Storage, Network, Applications,Physical & Virtual Servers Improved Productivity

Reduced Time In Managing Tools

Up to 40%

Up to 25%


Step #2 – Implement a Proactive Monitoring Approach


Car Safety Systems & Proactive IT Monitoring What’s In Common?

Collision Detection

Dashboard

Park View

Adaptive Cruise Control

Blind Spot(Surround View)


Car Safety Systems & Proactive IT Monitoring They both resolve issues before any “disruption”

Performance Dashboards

Time To Threshold

Auto Remediation

Insightful Reports

Unified View


CA UIM Customers Have Achieved Visible Benefits By Implementing A More Proactive Monitoring Approach

18Outages avoided in the

first 60 days

Healthcare Company

25%Fewer service desk tickets

Managed Service Provider


Step #3 – Embrace Customer Centric Monitoring


Make Users Focus of IT monitoring

Measure user experience not just

individual elements

Talk and collaborate with end-users

while designing monitoring strategy

Leverage non-IT data to provide a

comprehensive picture


A Sample Dashboard (CA UIM)Showing monitoring from a user prospective

Tracking From User Experience




Drills into the “right” alarm




Launches advanced capabilities (Flow

Analysis) if needed





Other Operational

ViewsLaunches advanced capabilities (Flow

Analysis) if needed

SLA Based Reports


Leveraging Non-IT Data

CA Unified Infrastructure Management


CA Unified Infrastructure Management At a glance

Single, unified platform to proactively monitor and control your entire IT environment today

and as it evolves in the future

UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS

SIM

PLE

, PO

WER

FUL

& E

ASY

TO

USE Unified view reduces

costs, increases efficiency and improves

mean-time-to-repair

User-friendly licensing –on-premise or hosted–to accommodate SMB

to large enterprises

Broad coverage of multi-vendor, multi-domain

environments

Strategic Business

Value


Why Customers are Making the Switch Summary

Lightweight footprint that delivers Enterprise scalability and multi-tenancy

A single, comprehensive and unified IT monitoringsolution . Out of the box support for 140+ Technologies

As easy as adding apps to a Smartphone.

Deploy to 100 servers in less than three minutes

Simple

PowerfulFast

Unified


Thank you

Q&AAre you geared for the app economy?

Find out atitmonitoring.ca.com

http://itmonitoring.ca.com/?mrm=436615&social=425887&cid=GLOB-SMM-ABUS-AAR-000072-00000576

Date post:	06-Jul-2015
Category:	Technology
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Spur Infrastructure Performance With Proactive IT Monitoring

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