Date post: | 21-Feb-2017 |
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Business |
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Introduction to
Business Writing
Lessons
• Lesson 1: Overview
• Lesson 2: What is good business writing?
• Lesson 3: Who are our readers?
• Lesson 4: Using structure effectively
• Lesson 5: Grammar and style
• Lesson 6: Using language effectively
Lesson 1: Overview
Module objectives
• Meet the needs of different types of readers
• Use structure and language effectively
• Avoid unnecessary risk in writing
• Adhere to corporate’s writing style
Lesson 1 summary
Questions?
Lesson 2: What is good business writing?
Lesson 2 objectives
• Identify the differences between clear and unclear writing
• Define the attributes of good business writing
• Explain the importance of good business writing
Activity 2.1: Which report on finding do you prefer?
Objective: To explore what good business writing is by comparing different types of writing
Time: 15 minutes
Directions:– Read both versions in PM 2.1, Activity 2.1: Which report on findings do you
prefer?– Determine the version you prefer– Work with your team to determine why you prefer the version
you selected and not the other– List your reasons for liking your preference and disliking the other
version on flip chart paper– Present your reasons to the class
Activity 2.2: Reviewing client feedback
Objective: To explore the impact of our writing on our clients
Time: 5 minutes
Directions:– Read PM 2.2, Activity 2.2: Reviewing client feedback —
client feedback letter– Reflect on what our clients want and expect from us as
writers
Why clear writing is important
• Our writing is one of our key activities and outputs
• We are more productive if we write efficiently
• When our writing focuses on our reader’s needs, we strengthen our brand and reputation
• Clear writing reflects on you personally
Lesson 2 summary
Questions?
Lesson 3: Who are our readers?
Lesson 3 objectives
• Identify the different types of readers
• Describe the needs of different readers
• Explain how to meet the needs of different readers
Preparing to write
Types of documents you might write
• Reports for clients • Emails and letters
– Internal– External
• Internal status reports • Descriptions of process flows• Management letters• Analytics• Findings • Recommendations• Manuals
Your role in writing these documents might include:
• Requesting, gathering and organizing information• Preparing arguments• Drafting sections of reports• Summarizing information• Interpreting/making assumptions from data and
writing some narrative about it• Formatting• Indexing• Cross-referencing• Proofreading
Think before you write. Ask yourself:
• Why am I writing?
• Who is my reader?
• What do I want my reader to know, feel and do?
“Meaning is not contained in words. In writing, meaning is contained in the response our words generate from our readers, rather than in the words themselves.”
— Achieving potential through words:
Our readers come first. Who are they?
Strategist Manager “Doer”
Activity 3.1: Writing for our readers
Objective: To consider the different types of readers of our documents and their needs
Time: 10 minutes
Directions:– You have been assigned a type of reader
– Think about the strategists/managers/”doers” in the organizations for which you work
• What is on their minds?– Issues, challenges, etc.
• What are they looking for in a report?
• What parts of a report are they most likely to be interested in?
• How can we meet their needs?
– Summarize your thoughts on a flip chart
Lesson 3 summary
Questions?
Lesson 4: Using structure effectively
Lesson 4 objectives
• Explain how effective writing helps strengthen your corporate’s brand and reputation
• Identify the six elements of effective writing
• Create a well-structured paragraph
Writing to strengthen our brand
The Achieving Potential principles
• Engage proactively
• Make the complex clear
• Integrate diverse perspectives
• Always ask “what is next?”
Clear writing
Six elements of clear writing
Elements
►Structure►Content►Language►Presentation►Navigation►Process
Purpose Reader
Structure is also important for clear writing
► What is the purpose of structure?► Provides a framework
► Gives form to thoughts
► Drives the narrative
Activity 4.1: Structuring paragraphs
Objective: To practice structuring paragraphs
Time: 15 minutes
Directions:– Work with your team to sort the sentences into two
paragraphs– Put the sentences in the correct order– Then put the paragraphs in the correct order– Tape them to your flip chart
Lesson 4 summary
Questions?
Lesson 5: Grammar and style
• Identify some of the grammatical errors people frequently make and how to correct them
• Correct text so it conforms to corporateglobal writing style
• Edit writing so it avoids exposing your corporate to unnecessary risk
Lesson 5 objectives
Activity 5.1: Spot the deliberate mistake
Objective: To spot and correct common mistakes in grammar and usage
Time: 15 minutes
Directions:– Refer to PM 5.1, Activity 5.1: Spot the deliberate mistake
– Work through the items in the document, adding the correct answers over the items provided, as if editing the copy
Corporate global writing style
Corporate global writing style
► Presents a consistent image globally
► corporate style guidance:► Achieving potential through words: corporate global writing and
style guide
► A brief guide to writing for corporate
Activity 5.2: Writing in corporateglobal style
Objective: To spot and correct text to meet corporate writing style
Time: 15 minutes
Directions:
– Refer to PM 5.3, Activity 5.2: Writing in corporate global style for detailed directions
– Work through the items in the document, correcting the items, as if editing the copy
– Refer to PM 5.2, A brief guide to writing for corporatefor help
– Be prepared to share the corporate writing style guideline you used tomake the corrections
Avoiding unnecessary risk in our writing
Our words can expose corporate to unnecessary risk
• Avoid language that may be difficult to prove in court• Ask yourself if you can offer substantive evidence of your
claim• Do not over-promise or lead a client to expect a result that
is greater than, or different from, what we expect to deliver• Avoid making promises — expressed or implied — of
certain outcomes, results or value• Avoid implying corporate will either take responsibility for
or implement suggested approaches, or make decisionsthat are the responsibility of client management
Activity 5.3: Reducing unnecessary risk in our writing
Objective: To practice using language in a way that protects corporate
Time: 20 minutes
Directions:– Work in pairs– Read through the statements in PM 5.5, Activity 5.3: Reducing
unnecessary risk in our writing– Look for any statements that you think would expose corporate to
unnecessary risk– Rewrite the statements to reduce the risk
Lesson 5 summary
Questions?
Lesson 6: Using language effectively
Lesson 6 objectives
• Identify ways to use language clearly and effectively within the context of our work
• Rewrite text so it is easier to read
Writing in clear English
The six rules of writing in clear English
• Write your verbs in the active, not passive, form
• Prefer verbs to nouns
• Use “you” and “we”
• Keep sentences short and simple in structure
• Use everyday words
• Remove redundant words
Active or passive verbs?
• What is the difference between a verb in the active voice and a verb in the passive voice?
Active verbs are more direct, more emphatic and more concise than passive verbs.
Active Passive
X won the contract.
The contract was won by X.
The love of nouns in business English
Post-operative complications reduction procedure alignment initiative
Nominalization
Try to turn the following nouns into verbs in your writing.
► Arrangement
► Attachment
► Calculation
► Consideration
► Consultation
► Decision
► Definition
► Demonstration
► Description
► Estimation
► Implementation
► Arrange
► Attach
► Calculate
► Consider
► Consult
► Decide
► Define
► Demonstrate
► Describe
► Estimate
► Implement
► Intention
► Management
► Modification
► Notification
► Production
► Recommendation
► Registration
► Requirement
► Revision
► Settlement
► Submission
► Intend
► Manage
► Modify
► Notify
► Produce
► Recommend
► Register
► Require
► Revise
► Settle
► Submit
Noun Noun VerbVerb
“You” and “we”
• Use “you” and “we.”
• It helps us connect with the reader.
• Example:
X Clients benefit from our service.
You benefit from our service.
Clear English alternatives
Simpler alternatives
• So
• Even if, despite, still, yet, but
• With
• As, because
• About, concerning
• Check, prove
• State, set, lay down
Complex words
► Accordingly
► Notwithstanding
► In conjunction with
► In view of the fact that
► With reference to
► Verify
► Stipulate
Unnecessary words and phrasesSimpler alternatives
• Finish
• Decide
• Close
• With
• Problem
• Expect
• Meet
• Study
• Point
Redundant words/phrases
► Completely finish
► Decide upon
► In close proximity
► In conjunction with
► Problem area
► Fully expect
► Meet with
► Study in depth
► Whole point
Clarifying jargon
Jargon
• Benchmarking
• Core message
• External challenge
• Framework
• Level playing field
• Partnership working
• Prioritization
• Slippage
Simpler alternatives
• Measuring
• Main point
• Outside pressures
• Guide
• All equal
• Working together
• Most important
• Delay
Activity 6.1: Writing in clear English
Objective: To practice writing in clear English
Time: 25 minutes
Directions:– Refer to PM 6.1, Activity 6.1: Writing in clear English – Work in pairs– Rewrite the sentences using the principles you have
learned.– Be prepared to share the corrections you make
Activity 6.2: Rewriting text in clear English
Objective: To practice applying the rules of clear English
Time: 15 minutes
Directions:– Refer to PM 6.2, Activity 6.2: Rewriting text in clear English
– Read the document
– Rewrite the text on a separate sheet of paper
The six rules of writing in clear English
• Write your verbs in the active, not passive, form
• Prefer verbs to nouns
• Use “you” and “we”
• Keep sentences short and simple in structure
• Use everyday words
• Remove redundant words
What is expected of writers at corporate?
What is expected of us as writers at corporate —a strategic view
• Writing in a way that reflects commercial awareness and takes into account risk and contractual obligations
• Making complex issues easy to understand
• Managing oneself effectively as a writer
• Using the right tone
• Getting the detail right, so that senior staff — whose time costs more — can concentrate on taking a strategic view
What is expected of us as writers at corporate — getting the detail right
• Clear, unambiguous writing
• Grammatical accuracy and consistency
• Good logical flow
• Helpful headings
• Correct formatting
• Lack of repetition and unnecessary words
Lesson 6 summary
Questions?
Reflections on learning
Reflections on learning
• What are the two key things you learned that have had the greatest impact on you today?
• How will you apply what you learned to your work?
Module close