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Ralph Sanders Project Director ARCA Staff Optimization through Branch Cash Automation
| Date post: | 30-Jun-2015 |
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Business |
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Ralph SandersProject Director
ARCA
Staff Optimization through Branch Cash Automation
THE BIO
RALPH SANDERSARCA // Project Director
Ralph Sanders has spent 17 years in the financial industry holding various roles in Operations Management, Marketing, Sales and Lending. He joined the ARCA team in 2010 and has worked in both commercial and technical roles specific to branch cash automation.
As a Project Director with ARCA, Ralph visits hundreds of financial institution branches throughout the country. He spends his time working with their operations team, determining the best deployment solutions as well as return on investment scenarios. Ralph lives in Raleigh with his wife Phyllis and their four children Ralph, Philip, Cole and Caleigh.
THE NITTY GRITTY
RALPH SANDERS
Recording
We will be recording today’s presentation.
Contact Information
Email [email protected]
Tel. 919.442.2527
Sponsored by:
THE PLAN
What is cash automation?
The impact of cash automation
functions on staff time
New thinking on dual control
Change the “Customer
Experience”
Staffing impacts for peak-hour
scenarios
Staffing impact case study
Internal staffing process changes
Staff Optimization through Branch Cash Automation
BRANCH CASH AUTOMATION
What is it?
Cash Recycler
BRANCH CASH AUTOMATION
What is it?
Cash Dispenser
BRANCH CASH AUTOMATION
What is it?
Bill Counter
IMPACTS OF CASH AUTOMATION ON STAFF TIME
Consumer and Commercial Transactions
IMPACTS OF CASH AUTOMATION ON STAFF TIME
Consumer and Commercial Transactions
Night Drop & Change Orders
IMPACTS OF CASH AUTOMATION ON STAFF TIME
Consumer and Commercial Transactions
Night Drop & Change Orders
Vault Time
IMPACTS OF CASH AUTOMATION ON STAFF TIME
Consumer and Commercial Transactions
Night Drop & Change Orders
Vault Time
Opening, Closing, Balancing
IMPACTS OF CASH AUTOMATION ON STAFF TIME
Consumer and Commercial Transactions
Night Drop & Change Orders
Vault Time
Opening, Closing, Balancing
CSR support on the teller line
DUAL CONTROL
Closed loop system
Open
Night drop
Workstation cash management
CHANGE THE CUSTOMER EXPERIENCE
What has to happen before you can engage a customer face-to-face?
Is the branch a revenue vehicle?
What is the value of a single point of contact?
STAFFING IMPACTS TO PEAK HOURS OF OPERATIONS
When do you service your customers?
When do you service your value customers?
What percentage of your customers do you service during peak hours?
Efficient staffing structure – Increase/Decrease
STAFFING IMPACT CASE STUDY
We wanted to make the branch environment more efficient. Using automation, software and hardware allows us to reduce the staff required in a branch, thereby decreasing our branch footprint.
“”- Kevin Herrington
Senior Vice President and Chief Operations OfficerFranklin Synergy Bank
PROCESS CHANGE RESULTING FROM AUTOMATION
Customer vs. Commercial Transaction
Special transactions
Open/Close
CSR transaction start at desk closest to kiosk
Security
Cross Service/Sell
THE RECAP
What is cash automation?
The impact of cash automation
functions on staff time
New thinking on dual control
Change the “Customer
Experience”
Staffing impacts for peak-hour
scenarios
Staffing impact case study
Internal staffing process changes
Staff Optimization through Branch Cash Automation
ABOUT ARCA
We provide technology and services to help people control cash in credit union and bank branches, retail stores and self-service kiosks. Contact ARCA to learn more about how cash automation can benefit your branches’ performance.
