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Nota:Plindpiulorganizaril§i administrartlpredleazafapturt-a un furnizor ck"1servicildmun:itjj :;'iiol:es(J0nsabilitaten:i~1:mali~~tslmpla'

fumiziJre iJ'serviciilor. ' ' ' ': ' ',', , ,---, " ' "'-'---' ~ ", , '..

, Standa~ ' ,__j\f~ J!!!./~~J!.!'! ---' _1J1trebii!i.J!!!Q;tJlI allto-ev;Jluare ,

1. Furnlzorull~1def1ne~te0 polltidi§i objectIve Candidattilia acn~dil:aretrebure sa ofere .. Care gUIlt principalele objective peotruconcrete pe 0 perioada deb-elpana:laand InfohnatHinlegaturacu pbliticil{~slrategice, nu urmatorll3- Sani? , '

ani( cuprinseiocr-unplan slrategicelaborat cll Cg!t:;;.opera!ionale., ' , 11 Cum este Irr\p[(~rnentata politica I'ncu sprijinul personalufui §i in confbrmitate Pla.nlfft:areastrat!~gid1 ar trebui sa a]b~)trei organizatle7,' ' "",', ,eu prevederile leglsla~eIin vlgoare. ' 'shJjJurl-principale;;' """ CHdocnhien\:e depoJitfdfp'O(n:identificate

"'" ' furiiizorifde'servkii au b rn1siune §i I) lnorganlza~ie?" ',:' ',', ,

viziuneiceea ce inseamna di §tlude ce 'II Cumeste pel:spnafulirnplfcafin ,det.voltarea:, I ,ftirnizeazaserviciile. , 'sU'ateqiei?'" , : 'q :

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II P!anificarea sti;i3tegica €$~I:~q buna pracUdi ' : ,,:

, de management care garanteaz3 utiHzareaeHdenta a tesurselor.

.. Ui1plan 5trat~ic este instrumentul principalpentru co top factorilde interessa§Ueceteprclinla furnizoriide servlcH1camsunta§tepHirilelor ~i cum pot coopem cufurnizQrIide servicii...,--, ,-,_.. - -, -1 --'

2. FurnlzorulcomunicE planul strategic alat Nue51esuficientsa exIsl~un plansln:}te9Ic -- -------

personalului, beneficiarilor flI',' \ lammi/or (pe!hlktie)jtoate. partilereJevantetrebuiesaitClcestora, cat ~i comunilalii §i, altar: factOliCUri6C1SC3. '

de interes dIn domeniu.',' :".".:,1;""",( :"-",'

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at Cum sunt diserninate p!anurile strateglceale. orgt'lnlza!1iJord:\tre factoriide interes?

'II CUl'Osunt comunk..-ate personalului acesteplanllri!) ,

II! , Ce', 'ef'~rl:Uri se foc penU"u asigurarea, ' , lh\elegetii planului stralegicde catre toate__J~~ne interesat~ ' ',' , 'I ,-

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=:?: Fu~r}!zorulevalueaza rez~'tatele c?~lunicar~lAcest'stqflQar(lI7lLse-r~iL@T~;Qp]illcife,J.i~~' ,"-,,' , , """",,' ,

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interne~i externe eu privire \~d!semincreq-cornunicare-'generataale m1janizatiel1-cjIlumeli' d:\tl dinl:redjferitH fadQrl deinteres cunosc, inFormatiilorreferitoareJa striiteglel pQlitidt lapiserninarea p!anuIulstrategic (a SHveclea §l'lnteleg planul strategic?

~iselviciile sodale furnlzate. .". . : standat'dul2).' Furnizorii'de selvlciiverifica fil .. Cl.lmsunt utilizaterezultatefeevaluarH.' masoarasinguri dltde efidente sunt metodete pentruImbunatatireametoder de evaluaTe?lorde disernimirepIiVindplanincB/"ea . . " ; ,'~, .

o+~~j~~:~~~deserViCIi'rlll'ar t:rebui S~-':5elirnit&c:'--;.-care . --Stmt~~~rinclpalele materiale deqQarl~ fumizarea deselvicH,d au §i prol11ovareale organizatlei?

"' I;resrmnsabmtateade a prornova~ic{)n~tientiza' - " Curn contrihuie aceste materIalela 0

'. ~c\:1prJvJrela sitIJatiabeneftciarilorlor(cogrup} societatedin ce in ce mal deschisafii malinclLJzlva?

.. turneSte organiza~ia implicata In activlta~He--2e 'p'roDl~va.re?

AI taresunt princlpalele Inova!iialeorgan izaf;IeT?

Ince. activiUitide cercetare ~idelvoltareeste implicataorganlzq!iq?

'.. Cumi'mparta~~tefiiclJoidisemineaza()rganiza~larhformatiile,expertiza ~ibunelepraclici in cadrli(~ectonjlul?'

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5. Furnizorulimpart8~e~te, CIla1!iJurnizori1 Fltrriizorii deservidi aI' trebLii saconlribuie .

modelele inovatoare 5aU de bona practidi activla~JezvbltQrea§itnodernlzarea s0doruiuTimplementate. frfHomanIa~. I..

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egaJa, autodeterminarea£'auton{uhla'fii,del~\riltatear)f;d;'()nal~tFurrjlzorlilntIe~)lind,a(-9dnllledisO'jh1In'iitorll§1~t1ve cu'privirelabeneftctari.

Nos: prjndpiul1Jdrepw~191~;'e!;te))ai~tP~J~!~I~'&i~ti:faptli!pit.a'Deneficl~u1Jf\esteiridre~)t6(~itsal:x:nE!fit1fS1:~de; yn servidu (Tncalitate declient) mal degrabadeciitsa~ri~~Gfurl:~t~(::Llt -~--~--~~~--,--~_..~---,..' ,';"", '..:: i;)_:';"c",,\, ' ,

-- Standalrk ' !' "~ '::':~._:,-, ~__"Joliviff:.~f!/j'Jx~_?!.k~t!~_~--_~~.,..4<'!1}:r-~~tw.auto-eViJlu{lre1. Furnizorul faciliteazaaccesullasi:1rvitH Selectarea, perscianelor caredobandesc 'acces. Carq,sunt:-,criteriil~;qeeligibilitate§Iintrare

sociale pentru persoari&l~defh1ite d~,;lege' la'~ervlciiar trebuisa S(~baze;w pe criterTi;de':~ pentrll~Jife'~ternti'pydde servidi furnlzate?ca potentioli .ber,eficiarl,fi3ra disa-ImihAre,'eliglbilitate objective§i transpareotel"'ti'ld5<,':(j, 'J/(, ClIrrf'stI'ri't1rJl)Hcejteia'cesteeriterli in pracUcade sex, vihst.a, religie, a'paitehenYi etniG\; 1~~,loC pentru discrimlnc.w€,favoritism sau la persoanele trimise !a organizatie sau carescali na!ionalil-ate ~i' ,stabilt~~te' dil~rij 'J§b:i!'i: flrbitrcke;Aceste cr:jterlipot desigursa solidhlun SGlvTclu'?objective de eligibilitale§! adl11itere~'-'I'n'difen~'In furlctiede' servidu sau proiectcarriI:;' Dosaruldeacredital'ear trebui sa includa0fum:tie de tipurile de servlcH socicile fmanteazaserviciul: crH:erIul majorffind copieaCartei Drepturilor.furnizate §i de resurseledlsponibile. '," reprezentat de neviJia!dfagnoza beneflcimu1ui. .. ,

l\Iurnarutde beneficiarieste J)ine int'7les limitatdecapacitatea '~i IBsursele f\nancian:!"a\!:;,.~: ..furi1izorululdeservrciL ',' : ' "',,, \, ' "C-

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2. Furnizoruldlspui)e (Ie prd~edljri §i :\,Standardele Hr. 1 !5e'refera Ii:!acre~L1!1a', '~Care,~unt-:Jn~aDi$Jr)1~l~ d~(:ontrol pentruaregulamenteinteme c,a~~J~~pect~,~i: ' selyidi;J~iscrjmlnai:ea,favOl'iljstnqLsalideCfziHe'asigura;~r~,t?!nel)tu};'~~alii! beneficiarHor?sprijrna drepturile peneQtiarll()rlrL-tef~i3(,:e' i.\rl}.it:rfu:~artrebuis~,nee.vitatej}7lfrnpu/, . "'::'.""1 : ,;..' 'prrve~te egalitateade §ails.e '§jt:~htalh(i.rtl:,' Hvi-Lit-\Lseh/iciHor. ' , .. ,-

precum §i partJclpai:ea egala~!Eiq~?tor~''111, ,', i, ' . " ,,'. - - '

rocesu1 de furJiiz-~reaser\jicHlor sbdale., , , , . , '.' , ','

-- ." ':'" -," '-'---:.-t"". ,"'-o""7---~""""~-~--:---'-~~---C-"""""-"'"' u---'-"'--"--'--:--" '-""""" ~f,-' ~-

3. Fumizorul dispun~ de,o Carli). -pr;dprie Aceststi.mdardnu,se refera ladocumenle .. Careeste prindpiuldrepturilor (vczimalpri\!ind drepturilc,beneffslarilorl,.-acJusaIa, o;3);lona\esau intero9!,ionaJe{CartaDrepturilor 5US)n?llectate 'tnCarta Drepturilor Q ,

clln~tin!aacestora§1a 'fJei"sorialUlui§i ale OnlU!UI...1Propriaq1rt5a DrepturiJorDr , organ;za!ieidumneavoastra?carei prevederi se apnea" ir t?,,1:e.,etapel~< Jrebuisa defi:neas~arbddullrfcateHrept:i.1i;re" Cumsuntbeneficiaril §I angaja!ii informa!;iprocesului defurh1iare~;~erytC!nli{'s6~idh~~(?'b~~~tisi;arilorsUrit~pr[ihl0vat~§iprcitejat(~ li1 ,:. ,cuyt;ivh:ela aceastaCart:aa Drepturilor

"1,::,,\,,,'1";: ":'!;"~~cdntektulspes::mcJcon(::h:i.taLbrgEmiza!;1ercare;'t'..:,'DatJd~teva examplelegatede modul III,.- flJmii~9~a ser\fitiile"Unaslfel de dhcuhlen\:IlU.care Carta DrepturiloresteaplicaroIn

; ".,p, ~;tf~t;:U1'~,~~'s~'b~jhieil's~i1i'~ei:1~i\ra'~ ~car!l!~a'~~J.;i\i:. :.r}roE~J1Lde furngare.aserviciilor-,'1"",:""'>':(; ',- , ' ' , ' - ' "-;;

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bi;!nefic1aru[ui1,.. TVentualjunostfelde,document (;Irputea 'imbinaeJemente :q~', .,

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4. Furnizorul se asigura d1 oonef1ciariL:a~ Est~Ji11pOl:tantsa ne (mnlse~madi principul'Jq\5unt";' ';:'; dl~sd,l:i~~ :,'respollsabilita!;ile §i,responsabilitati ~i indatorirl pe care J~ ;,drepturilorf'pr~siJpunefii r,indqtoririT:~le " ';" "iricia~6rlfUE\:liel),'eficiari!or(intr-un contractClInosc§i pe care trebuie sa Ieresp~cl:e1,Jn b~q~frciarilor. EsteE!sential ca, atesl~~:lrdatoriti: !c~ibCr1~f1d~,rUJi§au 1'1alt mod)?conformitate eu prevederile legale ,§i. ~a fie transpar~nl:e:fceeace )llsearnriaicl\", '~CUm~i'\reriftti\t(r:Qadr beneficiarii au 'in!elescontractuale. ", tre.qui?sal1e'cdnoscute~1in!elese (Ieifieq:ire lntT4ill()vat~cirfe,lesunt indatoririle?

, bf~nefi(:iar. " ' .', Ii, Cum ::~wnt!;evaluate responsabilitatile §i, ' ,_--,:, ---'--" ~~-~'~'-~-~~--~ il1da~9ririlebeneficiarikwcu personaluJ7

5. FurnizorulTincadrul'"procesuluide t'umlzareServicHle sunt furnlzate cu respectarea II Descrierea'procedurllor referitoare laa servicillo!'sedateT asigura beneficiarilor regulHorprivind in!:imitatea. prevenirea abuzurilor irnpotrivarespectarea demnitatii1 autodeterminarTi, Nicia interven!fe nu va f1reaUzatataraacordul beneficiarului §i impotI1va personalului careautonomiei In' gestimiarea propriflor bunurl clientilor sau al reprezentantuluilor legal rivreazaserviciile.!}i a dreptululla iritimitaN persdrJalit ' , oesemnat. , , ," , CUm este respectata intimitatea

, , ' " Ctuif6rinitatea ' permanenta '§i imbuFlatattrea;'beheficiarilorln procesul de furnizare a, 'Iracilit:a~llor §i edlipar~1e.nte1prdin punctul:{de ,I'sel',iiciifor? '.

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No1:iJ:Principlulde "etica"are ill ,punctde ple~are idt.'eaca henefidalii5erVicmorS()da1~,suntad~atntr~:opozItie \Ju1nerabila~isensibilal carenecesiHi0 atitudineadaptatad!!lparteafurnjzorftltj.i~eSe~cil1.ia 9ngtl~@lQr~ck~!di'!l\'-, :,' ", ~- - ,','- , -

Sfant{!!fr!e ,-- -.iUft!..tiv.atie/8J!'P!!.ci!fI8. ' '-' , ";<In.,trebliti per/try fluiD-eva/yare - --1. Furnizorulelaboreazapropriulc()dd~';etica,AceststanclardrnisHi-efer1ila'docome-nte,~- 'qtjln $~t~reflectatprjndpiuleticii(vezimai

ale diruiprevederi,sunladusela:cUno§lintanationalesau interria!:ionale(curn'arfj~tQcI~L ';;s(iS)iriCbduJ de Etidi al organizatieipersonahiiul;c~:;YeJi o.bliW:1t5~ }e,re~l?e9=e. £j,6'~tIc~'ar¥!;lsI:eI1Wqr;59'Fian,J/;p}qpf!4J G:oq';', :" domnei'lvogstra? ,

Codul"d~J~tlca!;~$fe:,re\(l~ultjrirnod regdlat,"oe etic~:an.lrier olt!i~illiatlel'th~b,'~ie$~f';,- .",j,)t\.~';d\~'df~fre&ent este revizuit Codul de eticajar, benefidari!;;$Uh\:,nri'forma!t co':p{l'Yif(~'li~:,'d(bnnea5dntldduI1~cal'er,'#~g~r~6~~~i~\";;:L!,/. ;"C\:ImslmtJhforma!1beneftciarii~i per50nalulwntinutu!'ccestula:':, " " ;.J.'r)i\i~J;\;";'rktspet;~W' 'fa!;~l(~etie.rIencial-i§1'defllH(t~:H~a:'""J;':;";"J'JB;6fi-jtY~'ayoastracu prlvirela acest Cod~1cat

, 'atestotc}.l1h:'astf'e!i:!e, dDtuh1eI1t'nb:~rebmeisa' rlt'/frecvenlt?,"!~enLllneas.(;aneapai-at"(:od eti~rrlci [Joaten". .'. Daticateva-exempleconcrete legate de

Integral, de,£~i<emplu,tn "regL,larilentul :~, mqduli'n'care Codul de Etica este aplieat iniTitmri'JsauIn "codlJlbeneficlarl1luj"~EventuciIJ, procesuhdefurnizare a serviciilor

'L~lrlasLfel'qetlocljt~'WS?tar'put~aJl1lbin~ ;:--?9°¥.n.}lde:acr~qjt:lr~~ trebui saIncluda0'f~!emente'dedrepnm (standard ,rL3) §I;, " ,(:Qpma GQ<~~!lH,Qeetlca')(~lernentede,eUca(~~t:~pdardIU~lJ~""u;' . .",:;<:n:\;(,:'",::{~:.J. '

m-Kid:estesuficientsa' exist~tul1 cod(pe'J-lart!t;j;~ '.;i",,;;> "~t~,,

'i1:eestatr(~bu!esafie<:ui1oscut§Vjdte'e~£}rntd~' \t~'( ;-};":::;)~~_:W',';:,,', ' ': ',)ersoria[ dksl debE'-neficiarJ.,';-"", ," " ,i; ':,~':,/.,,'\l,,',";:\"Ji;, . .

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2. Furnizoruldispune de P,!'OcedunCI,ef)"i ,.'(OH<::eid-rbd'llatiJHbnr-iaeritiale;d~i{'lirlJite:,..'~, ,jc,:cihl'~i.m~'q-~ivaruiteinfo'rmatiileasigurare a cofiftderitiallll1pirc~noscutede;';"':'ii~l;ljie s§He autorizat~ de be~'e~d~f-sau , " 2:QtI:fiCfeh~I~I~;alttk flJrnizorJ de servicil §ipersonal ~ide beneficiarita carot efidef\ta.. i Tepr~z~ntantul Spll legal ~i fi~-limiteazii Iii- ,,",~g~6tH,:d~,ftI1ant~re§i curn sunt eleesteevaluata ahual. jnfonilatiHespeclnce'nec~al:e>, ~aut6rizate'de persoana deservitasau de

"-i ,';' ,," , ; ,n Confidentialitateapoate tl1ntalll:a:prin "reprelcntantul sau legal?mentlnerea unui singurregi!'ilTcl1/fi§ier ... Care sunt procedurile de dobandire acol1lpletpentru J1ecarebenefidarr chiar~;ii accesului la informatii fji documentatii de

--,,__.~._atunci cfu;!g5~_!~!ill~_~zadiff;rH:efi~!ered~" d'itre .personal ~l cum esl~ B.e~9nalul

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h:,. '. ~! f~i j!if1:BtL)::::";t~;~t~jt~r~):;'FumlzorulI§idesf~~ra acUvlt(}teaIn baztt umli Cod,de EUdi, ale diri\lprei~derl:rji~IDdpareyu-:eazarespeda'rea demntt.a!;iibeneficiarilor '§i-afamiliilorgal] repreze.nt'm!ilor IcgallJprerurh §\ protejareaact;\Stora 'hnpotriva{:w6htu~lelDrnscuti. :

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Nota:Princlpl111de "etica" are ill pundde ple~are IdE.'ea,c~'benefidali15erVicm(JrS.Qda1e,sufltad~aif1tr-opoZI1ie\>u}nerabila§i sensibilaJ U}re

neces!la 0 atitudine adaptat~dl!:!J:>arteafu~nJzorfJ~.L~e_Ser:0cjt:1L~!ltnga~@l~r~rk5tdi~~L:"'" . ,~~.r-,' "', , -

StamfJ1Jile , ,'~ , jll~'JtiiFatjeZex.pJk:alie --~~=1.' " ,: ,"UIl{treooti jJe.t1tro iluto-evaluare "

1.Furnizorulelaooreazapropriulc()dd~' etica, Acestslanclarclmise-refedi la'do#:irrienle" '~' '~4111 ~~t~r~f1ectat prindpiul eticii (ve1.imaiale dkuiprevederj$urifaclus~la'cUno§tin!anationale sall interriatJonale (cun1'arfi1tbq~r', '!-st;is)irl'cbdu] de EtJdi aforgal1iza~iei

personalLilul :c~:;YCl'.fi o,blIQat~'a)e,re~l>e9=~'£l,e'~Uc~'al'~'!iisl:enWQr!5t?Fian~~.)};p}()P~!QI({C>.gr;:'4dmneQVQ~5tra? ,

Coduld~:~tjca:J'~$te;:rev!7Ultirimod !~eg~lat~"de etii:;~riinlrlei ()}'tii:mliat[el'th~O,'u[~saf': "~\r ;~;i')di\t',df~frfdgvent este revizuitCodul de eticajar, benefitlarU;t$Uot:lriformattco':'p{lvtr?X"I~~,'d~Hnea5c&'iTl(jduI1~' ca'i'~i'~e g~[qM~~z~';;; ;:\!\ ,~~f:C~m'sunt,ihforma!ibeneficiarii~i personalulcontinutul,a2eS:tGia~'" '; ,;'i}c;i"h;i":::'PMpet.;~Jrfat~ide'b&l1~fidai-l'§Mj~nlHrnh~a:"if"::":;',;;:,ati111nJ€av8astracupr!vire la acestCod ~1cat

\ 'acestorc}.IJh'astfelpe,docuh1el1b'110trebOie'sa rlt")f"Tecvent?,"'~enlllYieas,dineapal'at"c:od ~tiGr~)cifJoatefl ' . Dati cateva'exemple concrete legate de

Irite,gr(jt, de,e'immplu, 11'1-"regiJian'1'entul ";\ mqdulin>careCodulde Etiea este aplicatin'

\

lrit<::rn"sauIn "codulbenefidarulut: EvenlualT prdcesul:de furnizare CIservidilor

:'IJI,lQstrel'qe,doCl.i~)entarput~a Jl1lbin~ <';'Il()~n}ldepcr~9jt:lre. a! trebui sa ioduda 0{:!emente'dedreptUrl (standard IL3) §I ,; ,ppm~g~R<Au!ul,<;1eettca

",;i~lernente de(-~.t:Idi (!;ta[ldard 1I1.n:-,""U;'<", ,);},:',,1, ,; "',\';\,i '

, , ' ":;'Kiu':est~ S,UnC!ent'sa' e){i~t~! qil c9d;(pehartie);, r,!', ",~:L,"},

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2, Fumizorul diSP4r\~'deproZedundi~,,"r;;; "- ,"COff<i¥lii-Ft)i'hl~ltjrdbt1trcf~rjtial~;<i~~~11r~,!fte~~-":~i\',~ci~'~~(1~~R~~va.r~ite'informatiile' '-'---

i1sigurarea confideritTalil:alIi(curioscl1tede';". "ji~\)Lliesa Heautorizatf. de benefitii~rsau, " , ~oJ:(fideh~@qaltOrfijrnizori de servIcii §i

personal §ide l?eneficiari,.a caror efiden!;a "i reprez~ntontul5fiu ~egal ifi f;c:llmite~iE1la .',,:A9~6th;d~:~Jlant~re~Icumsunt eleeste evaluata ai1ual. lnforillatiilespe(JFic~'necgsate., ~aUt6rtzate,'de per5o:anadeservita sau de

" ,,"', ' " " , ",10 ConfidenFatitatea peatetlln&111I:a;prin "reprczcntantul sliu legal?mentinereaUf1uisin~)urregi~;tnh/fi§ier. Care SUllt procedurile de dobandire acomplet pentru ffecare benefidarr chiar §i ar.cesulul la informatii ~i documentatii de

,- atuner~~d se \:1JHi~e:§z~~difflrrtefi~!ere de c~~~~,_persQQEL~l cum esl~-.-e.e~()n~lul~-

GlJidlll explicarnraI srandardelotgenerale:de Cillitale .. ,(:"",,'

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'r;,;\:;;)p~lv~ii~:abr!f1deN(~n~qti~~,i:]F(~,S~~~~}'!r~~lji.e'i,';,,;~.f~~M~~8W~!':;4:ih leg~tura:°. confiden~ialit~t~~; (',(sa faCq10btectuiunor'prQCedrlrlo 'i'i';'", ,: ,{~p~~.~x~TpTu, .lHtervlu~1 eu beneficl~r~lr" ""', ,",'.' - ,che?tlOnanr gau perceptla personalulUl In

- I;; ,\ :legatuFii!cLi~pces~!,!ubject)?" ,

3. FurnizoruL~laPQrgazi,pi:pcE:durfd~,'" FUnddiferit dl~5tandar'~ul'1I.I.4;,(vezirnai iDS), ~"', C\t~m I~i','~xprlnla - beneficiarii opiniile cumasurare a sati~@qi~~ibenenci~lri1or,elf, ')Q~1=5t,stah~arQ UI.Z.:prMndIl1Qs4rf'rf?i:}"' -privIren~,f~~ilitatne, resursele §i condi~meprivire ,Iatond!tnl~"d(:tfUrnizareaserVItmor~i}tisrat;:tlelclientulur;net~ita9-:Cj,Ptq~!nt.;. " furh!,~arB 'd~\,5ervicH7

~i fuciliU3!n~or~nt~}.,ad!1selacuno~tin!a.",plJ1attivadi.npi'llt~~J~r!}i~orulul{le5ery!cii/',.:caFe, sunK, zonelejeJementele in carebeneficiarilor, fcihlll1llorSau l;eprezenta~tHor,,~ri~r'elJeputsiiantr~prlndaill mod:~1!?t~rTiatic';' -clk~t)tllruiF~$cere sa J~iexprime gradul delorlegali. , ;ihltiativlq:JeasGapj~{)priadeb~rwfitiarL~ide' '5atj~fa(:t\e?',i>

tH 'intrebBc::upri\lirtl;;la:,s9tisFC\c!iiiJ:!or.'>Acest' ~',Suh~;;aTi~nzate tendin!ete nivelului destanda~(ll)Q~rne~tedf:!la filozofiai'cauo~"', "sa~i!~'(a'~:ti~;,;§rcum, utiUzeazaorganiza!ia

, f)ehelldar e,ste "un dientrf,ceea cq;ihseamp~ ' raspiJQ~lJriI~'primiledin parted beneficiarilorca furrlizQn:tlde,servitiiare;al1lt6 datorjecat§i per\trua~§iJmbunEUWservidile?.un fnteres sa'lmbllni~ta!easca gj-adulde

, ,'" - ..' satf5fac~ie>? (~lier!!'=!!!Jl.: , ' ,---------

"4. Regulamentele, interne qle" furnizoru[ui Oferirea po5ibHita~fide a depune pl§ngere estecuprtnd proceduri privind, loregislrarea, oal?orrlare"retH:tiva",IDcare beneflciarulestemedlerea §ii:~.ph.-I\ionai-ea',r~dan1a,tlilarf(;1\2ai-eln:;b~lie5i3l'nlTeprlijdaiJ1i~!~\i\f(]1Cuformulatede b~neficla,riFJamifii1e.:ace5tQra~oatej1CestHaj,:,estefoal1;e'irt\por[:ap.~c;a'tpate"sau reprezenlanyi ,lorlegali.' , , !J'ariei-rJeposibHe In djleafprm(jl~m"UI1({""

. pHfngeri!sa.J1~irHatur~1te;Ac~s~.Iljql;u,JM~peco"1i'lforrnarea'torespunl~t6are'a:6~il~/'jdafului,§i"',B,;e'legatwa,§!tu cornplexJtatea'§1' ~::' \-;" .:'

",~ .,; ,cq!1ndentiaITt~t~aprobedlif'ir:A,?pectGl,{~~t--tT)~i:'"-' ';, ':,. -,'':'.'JD1~ortant,~~ti~~d\fp~bqi~'s~; stide~(~r(}:',:" ",

'- " ,- ' (I" ,";,'j';'L:' i(J't'marfq5tang~rJre~[!.tii'r@th.\,~,,~t::'.':'/"'t;('~' ,

5. Furnizorul , pr6moveaza'pentrU 'p~rs'Ol1ahll'AcGsl:stahdahh~steti~!'~latli~~prln~rpaf'a~.ripropriu §ibeneficlanj'Ufl' mediu"sanatbs§i :pre\federnelegah~generale\pt'ivind:sanalatea

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!I'Ce,. i'l(:!;hJni~~iillt1ntreprinse in legaturaeu\ '.. ',,' ,

plan,geIJle.U1entifj ca~e?" c", ',,'; ,

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posiblle accident~ fiind consemnate.

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l~rO!~mareeFc.~\~e5tst[n]~a~d I1U,

' '~e!',Khrer~\lqi ,..gXj5~Hn,'p,.'.:rah,':prji"in~ sanatatea §1sigurant~

h.Irmzarea'servrclHor de sanatate salJ ;medlta1e. 'tf I.ocuk' de - muneapentru personal §I. ,oeheflciari? ,i

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, I'oportimitatipentrU0" abbrdare\r .',.. ; ,:.h!areu'fl";; deciziilor in, muIUdiscipfinar~dedi~ tJn fufflizdr.deservkil , ;.::;,i,U~)ultid~~~rplinare?

mic cudoar ea1iva'at1g,ajati':';;i;~:\,"".' ,'1V~R:~rl1;;,:\;'7i~,te\,)mdnitorizata §i evall1ata- ! ',.. , . " '. , :.,,~- .;/;, ~~ ::"""-~-, ", ; apofdar.~Q IllU\tidisciplinara?

5.Tn interesul'hehefidarulu('fUrIlizorul,IJoafeAcest.stiJDdardtT,~bIJi~,ya~d~Jh';r~I~tI,~;c;q" .,'il '~'$.~f!nl?\i~,~m~;jn:iparffi§ite §i disemfnatetransmite altoI' partenerl Implica~i" ill §fandardul1f1.2 pr-jVirldconfide'tl~a1it~tea.pe! :', "dTlfQ.~~)~9U~'ln(randul partenerilor relevanti'?solutionarea cazului respectivy informi~tHtie () palte,-1IYlparta~irea inforrna1ii1orfritre'" '~';'C'\,mJ;.,stabt!ellte,organiza!!a un echilibruintrereferitoare la benefiCiar! numaiell acordul diferitele organizatifcare se ocuplrdeun,1nip~J;tB§jieainforma~iilor (standard IV.5.) §Iacestula san 01 reprezeritaritulu1 legal~ beneficial' E~f,teabsorutnecesara pentru 0 cerintele,. de conOdentfaJitate (standardprecum ~i bJ respectarea prevedeHIqr furnizare eficiennia seryiciilor.Pe de alta III.2;)?legislatieiin vjgoar~..'.;~ ' paTte, proceduriJede:confidelltiaritatetrebuie

. " .' safie,aplicate §Tnu ti"ebure sa'~e I:rarlsfere malImum:!' ibformaN ejedit sunt IlfOJcesarepenh:\.!

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FurnizorulatorCH:i;:.~~rvidl~alejnfuriq1ede devoile benefid~ril6r~jare,in veaererp~rrmanent, 'evolu!;ias1tuil~nor,derisc~1profifut.poten1ialiIorbenefiaari, PentfU ~Iaporah~ dnorpl~muri'ded~zvolt:8re.fUrf)izonll.imrilitaberiefldadi'atat In ,l}f'oQ(~J1r..(}\1cretde acordare a servidilor sOdale}

cat~iin procesul:d~dziona(cuP?vire la ?;zvoltarea rorh,lIr1il:iarit ,', " ','

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. 0,Nota:pnndpiui',icehtrariFpe peF~he't re' refe(aJarela1ia'dintm1.[0r:>enefici~t'jndlvidUal:~seMcill~pe ,cim~Ie pr1rn~te.Princfpiul"participalii"se-referalarelat1~',pihtt'ebeJiendarLcag!1;lp'§I1Jir(1ii6d~ltlei~f3rvig>-ilMr\1Hi("~r, :t;eqII\'~rier,aL .-ii.. t

'Stiintiiiii1e, ' ,,' ,,', ..-t,;,':,;'\},;)t),:JtJ'WI~J!i!l,*pjt " .',');<;'(,,0' . -r,-;;jiit:riibarl pentro auto-evaJuare1. fumizor'ul realizeaza, ,aup5 ':;c~iT.<Rt~btJriJ:)a2Heti4~~~e:rvf-ar(frri(f,poat~t~io'va;'" ,;': ~ ;;C~l1d;' §L,::;cum sunt evaluate nevoile

evaluareaini9al~d nevoiliJr behetidarikir, 11idod*a;nE~vOiJeI.I,fJuLbenefIqf~i61h!l~dd: '.' ,pedeff~r~titor? ,cat §ievaluareacomplexa a cazulLii. ' coresplJnzatordat:ai procesurh():fncep~:'cuo .. "Cum evalueaza 0 organizagedarnmetodele

, evaluarea nevoilor."Cornp]ex/'Jl1sean1nadi '~j,instrumentele deevaluare identifidll'nevalUarea tH~vollornuseconcerilTeaza 'asupra ': mod cored (toate) nevoilebeneficiaruluJ§i

'",' i unci singure probJe!ne (chiar dad~acea5ta d~ca acesleil 5unt potrJvite ~I acceptCJbile?leste prindpa1j;),prrjblernij)~ir:t1~!tPUlizeaza0 ..0pIniiIe "qenefjdarilor, precum 9i aleabordare ' l1ollstidi,cetine ~eamct'de toate Per~onal\J.Wi".,~l,Jnt relevante In acestaaspectelevle!li unuib~J1.eficial'.;Ac~s(standard pr1vint~.'.:",,':,,"s~ refera,la'l'levoile indivfdua!cClleuf\\.l1 ' , "'i"':,..-

Lienefk1ar ~T111.1la nevoilecomLHljta\iI.!ocolej ,,', ' ,',

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2. Furnizorut, ela,~ore~!~a, ,§1 'iniplE;m~hteE1z~iR~I~~jaidfrMtadln~{~i~vi,!uare~]9~~\~jpt@a:,§i, '

planul individlJ~L: (f~'ihtervehlle ' p€, , ba2~plahul in(1.ividl1al ch~ interventiqy§tEuTUciFila.

rezultatE~loreVari:.ialij~'peiela~qr~':'.cil~ i)h~nurlin9iyidl@i*ate"i" :

riOordohat(~ ell ,Heccirebeneficibr 'iripatte pebazainfornia~iilor f'eferll{)are IqpGnctele forte!abilitatUe,nevoite ~1prefeiin~eie sale:

, punandu..seaccentul pereilultatele ddrit(~§i

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