Date post: | 23-Jan-2017 |
Category: |
Small Business & Entrepreneurship |
Upload: | firas-yahia |
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What is SOP
What is SOP?
It’s a step by step explanation of a business process,
SOPs don’t focus on what is needed to be done, BUT HOW
Why do you need SOP?!
Understand your business processThey don’t only help you evaluate what you’re doing now, but what you need to do next (move forward)((how to use your software,, use the to evaluate your choices)
To ensure all employees perform business process the same way (efficiency & liability)
How to make an SOP??
STEP1: DEVELOP A LIST
Managers to discuss with their employees about potential SOP s
Link SOPs with different departments
STEP2: PLAN THE PROCESS
- Determine the format- Agree on template- Establish a review process- Determine how SOPs will be
accessed
STEP3: CONDUCT INTERVIEWS
- Interview the employees who do the work
- Check for documentations that may already be available
STEP4:WRITE.REVIEW.PUBLISH
- Add your notes- Determine gaps in
info
STEP5: MAINTENANCE
* All SOPs must be review at least once a year
* Notes must be added
* Work flow must be measured
* Feedback must be taken
WAREHOUSING SOP
WHO WHAT
WHEN WHERE
S.O.P
All SOPs require final authorization of at least two signatures including other than the Initiator
S.O.P
CHANGES IN SOP
Changes to SOPs can be made as long as these changes are justified. Changes may affect other relevant SOPs and these relevant SOPs may need to be reviewed with the SOP under revision
TRAINING PROCEDURE
JOB REQUIRMENTS Labor A - Minimum Requirements : High School and/or diploma in any field if possibleB - Ability to read write and understand English and or Arabic languages
Warehouse SupervisorA - Vocational Collage Diploma or Higher pharmacy or science diploma is preferable with Computer knowledge if possible.B - Sufficient knowledge and / or experience in Warehousing systems.C - Sufficient knowledge in GDPs (Good Distribution Practices)D - Good communication skills .
Warehouse Manager The Warehouse Manager should have the following qualificationsA - B.Sc in Pharmacy or higherB - Sufficient experience and knowledge in Warehousing system.C - Sufficient knowledge of GDPsD - Computer skills are preferredE - Excellent communication skills
LIMITED ACCESS AREA
Establish responsibilities and procedures for security and access in
the warehouse
LIMITED ACCESS AREA
GENRAL PERSONNEL
PRACTICE IN THE WAREHOUSE
JOB FUNCTIONS FOR WAREHOUSE SUPERVISOR
- Plan and distribute the daily routine work- Notify the Warehouse Manager about any deviation in order to
perform proper investigation to verify the deviation.- Perform proper training for their team- Ensure GDPs and SOPs compliance- Ensure proper storage conditions of products and correct locations- Coordination with other sections - Ensure proper and timely receiving and shipping of products- Follow up and update training of new employees on GDPs, SOPs.- Review and approve Standard Operating Procedures SOPs- Creation of New SOPs and updating the current SOPs - Maintain the warehouse and comply with safety rules
DATA ENETRY CORRECTIONS- Entries will be made in dry ink if applicable.- Corrections or obliteration will not be made using “white –
out” or other data masking materials- A single line will be drawn through the information.- The person making the correction will initial and date the
cross out F.M- If another information is to be substituted, it will be
written as close as possible to the correction site- If needed, a reference to another document or page will
be indicated.
GOOD STORAGE CONDITIONS
REJECTED AREA
COLLECTION & DISPOSAL OF NON-CONFORMING ITEMS
- RECEIVING PROCEDURE- RECEIVING CONTROLLED
DRUG PRODUCTS
RECEIVING OF COLD CHAIN PRODUCTS
WAREHOUSE INVENTORY CONTROL
DISPATCHING
RETURNED DRUG PRODUCTS
RETURNED DRUG PRODUCTS
RECALL PROCEDURE&
COMPLAINS HANDLING PROCEDURE
SELF INSPECTION&
SAFETY PROCEDURES
CLEANING SOL., GENERAL HOUSE WAREHOUSE, VEHICLES & MOP CLEANING
PREPARATION PROCEDURE
PEST CONTROL
KSB consultants