National Commission for Protection of Child Rights (NCPCR) Standard Operating Procedures (SOP) For all the Stakeholders in Safeguarding Rights of Children in Contact with Railways NCPCR Working Group 2013 The Standard Operating Procedures (SOP) or the Protocol is developed with the objectives of acknowledging the facts and figures indicating child protection issues in context of railways network and role and responsibilities of the Indian Railways and other stakeholders in ensuring protection of such children who are in need of Care and Protection (travelling alone, living in the stations with or without family). Role and responsibilities of the Authorities in the Railways systems has been defined in the Protocol, including the Railway Protection Force, Railways Officials – Station Master, Train Ticket Examiner (TTE), and allied systems – Government Railways Police (GRP), Special Juvenile Police Unit (SJPU), and CHILDLINE1098. The Protocol details the set up and standards to facilitate the care and support to the children in vulnerable situations. The Railways to manage a Child Helpdesk at each Station.
Transcript
National Commission for Protection of Child Rights (NCPCR)
Standard Operating Procedures (SOP) For all the Stakeholders in Safeguarding Rights of
Children in Contact with Railways
NCPCR Working Group
2013
The Standard Operating Procedures (SOP) or the Protocol is developed with the objectives of acknowledging the facts and figures indicating child protection issues in
context of railways network and role and responsibilities of the Indian Railways and other stakeholders in ensuring protection of such children who are in need of Care and
Protection (travelling alone, living in the stations with or without family). Role and responsibilities of the Authorities in the Railways systems has been defined in the
Protocol, including the Railway Protection Force, Railways Officials – Station Master, Train Ticket Examiner (TTE), and allied systems – Government Railways Police (GRP),
Special Juvenile Police Unit (SJPU), and CHILDLINE1098. The Protocol details the set up and standards to facilitate the care and support to the children in vulnerable situations.
The Railways to manage a Child Helpdesk at each Station.
1
Standard Operating Procedures (SOP) For all the Stakeholders in Safeguarding Rights of Children in Contact with Railways
The Gist of the Standard Operating Procedures
It has been universally recognized through United Nations Convention on Rights of Child (UNCRC) that that every child is a rights holder and, as a unique and valuable human being, has rights to be safe and be protected from all forms of abuse, violence, neglect and exploitation and to be safeguarded from falling into vulnerable situations. Indian legal system has enacted Juveline justice (Care and Protection of Children) Act 2000 in response to this. A large number of vulnerable children come in contact with the Indian Railways as passengers or as abandoned, trafficked, runway children from their homes. Missing children travelling in trains and homeless children living at the platforms and working in and around the platforms within the Railway Stations are also children requiring protection. Keeping the best interest of the child in view, Railway Protection Force (RPF) is required to handover the child to the (Government Railway Police of the state (GRP) concerned so as to bring all these vulnerable children under the safety net as provided under the Juvenile Justice (for Care & Protection of Children) Act 2000 so that the children are ultimately rehabilitated and reintegrated . To ensure this, RFP will immediately hand over the child to GRP concerned for adequate treatment to the child under JJ System. This Standard Operating Protocol (SOP) will be developed to clarify the roles and responsibilities of the authorities of RPF and standards of services to be provided by the Railways for:
- Safe transition of children found in stations and on trains, to the safety net under Juvenile Justice system through handing the children to the GRP concerned;
- Setting up and management of Child Help Desks at all Railway with minimum standards of providing immediate help and support to the child till the handing over of child to the GRP;
- Referral of these children by the Child Protection Officer of RPF at the station to the GRP concerned so that the child can be produced before Child Welfare Committee of the district constituted under Juvenile Justice Act;
- Provision of railway helpline integrated with railtel for vulnerable children in moving trains.
The SOP will have the following Sections:
1. The introduction section of the SOP will state the purpose, objectives of the Protocols acknowledging the facts and figures indicating child protection issues in context of railways network and role and responsibilities of the Indian Railways in ensuring child protection.
2. Children in need of Care and Protection who comes in contact of the Railways will be
defined as travelling using the railways and children living in the stations with family or without family.
2
3. Role and responsibilities of the Authorities in the Railways systems will be defined and defined in the Protocol. These include Railway Protection Force, Railways Officials – Station Master, Train Ticket Examiner (TTE), and allied systems – Government Railways Police (GRP), Special Juvenile Police Unit (SJPU), and CHILDLINE1098.
4. The Protocol will detail the set up and its Standards to facilitate the care and
support to the children in vulnerable situations. The Railways will manage a Child Helpdesk at the Stations.
Preamble: It has been universally recognized that every child is a rights holder and, as a unique and valuable human being, has rights to be safe and be protected from all forms of abuse, violence, neglect and exploitation and to be safeguarded from falling into vulnerable situations. Children living on the railway stations and other transport terminals constitute a highly vulnerable and marginalized section of the society who normally enters the Railway platforms to eke out a living or for the security it offers. They are often seen trudging on railway tracks picking scrap, standing with outstretched palms at traffic signals, selling water bottles, plastic toys and gutkha packets, lying sprawled under railway staircases, rummaging through garbage cans to salvage a lunch, trying to escape a police eye and enduring blows. One brushes past them while scrambling to catch a train or at the most, give some alms or food out of pity. India is reported to have the largest number of street children in the world; nameless, faceless entities whose welfare is as ambiguous as their existence. UNICEF has quoted an estimated eleven million street children in India; this is now believed to be a conservation figure, with estimated 100,000 – 125,000 street children in each of the metro cities, i.e., Mumbai, Kolkata and Delhi alone. Similarly an average 1, 46,733 children are entering railway platforms of Delhi i.e. New Delhi and Old Delhi Railway Stations. These vulnerable children are known to enter the streets via railways and vice versa too. NGOs working with such children report that a large majority reach the streets of cities and towns through the railway network as boarding freely trains is not only a novelty but ensures anonymity and easy and fast transportation from home locations. True a majority of these children leave their homes voluntarily in search of work, run away or are forced to leave homes where they suffer poverty, violence, abuse and neglect. With India having the second largest rail network in the world with 16 Railway zones, 68 Divisions and around 7000-8000 railway stations across the country, millions of homeless children are known to travel daily through these stations. Stations are their source, transit or destination areas. Their high mobility implies necessary early interventions coupled with more dynamic approaches involving partnerships through networks of railways, efficient Government machinery, and accountable agencies and committed NGOs across the states, in order to ensure these
3
children better life. These children can be identified at the very transit areas, and intercepted at the routes and rehabilitated. There is also urgency to build upon the resources available and invest these in the children to sustain their lost childhood towards Social Rehabilitation and Reintegration. In view of these realities, to protect the best interest of these children being minors below 18 years, it becomes imperative for the railways and other stakeholders to act together so as to ensure them protection while at railway premises. Thus recognising the role and responsibilities of the Railways authorities, there is a need to develop a model Standard Operating Protocol (SOP) setting up best standards and practices for Railway authorities and staff particularly Railways Protection Force (RPF), Child Welfare Committees at Railway, Travel Ticket Examiner (TTE), Station Master to provide necessary assistance and services when children in need of care and protection come in their contact/ with them and enable them to prevent child vulnerability to abuse, neglect and exploitation. Special Measures to be taken by Railway Protection Force (RPF)
Protection of passengers was additionally assigned as the duty and responsibility of Railway Protection Force by amending the Railway Protection Force Act, 1957 in 2003. Children need special protection and should be included in the mandate of the RPF.
Guiding Principles:
Art. 15(3) of Constitution of India provides for the State to make special provisions for women and children. India, after ratification of UNCRC in 1992 amended its Juvenile Justice Act, 1986 to bring it in conformity with international standards of care and protection of children and thus enacted juvenile Justice (Care and Protection of Children) Act 2000. JJ Act 2000 treats every person below the age of 18 years to be a child that deserves adequate care, protection and development opportunities so as to grow up as a balanced responsible adult member of the society. Through these legal measures it only seems that appropriate that the Indian Railways commits to play a larger role and ensures the protection of children from trafficking, neglect, exploitation, vulnerability, abuse and all other difficult situations. This has been elucidated in the recent directions of the Hon’ble High Court of Delhi. Definitions:
For the purpose of this Protocol
1. A child means any person below the age of 18 years as per the Juvenile Justice
(Care & Protection of Children) Act, 2000
2. A child in need of care and protection at the station and on moving train
means:
4
Unaccompanied children in need of support
Children travelling alone and is in crisis
Missing children found at the stations or in the moving train
Children being trafficked
Children separated from their family either by missing the train or left out by
parents
Children run away from their homes and families
Children living at the station
Children working children at station or on train
Injured, ill children at the station
Abused children or vulnerable to abuse
Children involved in drug addiction at station
Rag picking children
Abandoned including disabled children at the station
Child beggars
3. Child Welfare Committee (CWC): Under section 29 of Juvenile Justice (Care
and Protection of Children) Amendment Act, 2006 it a requirement that (1) the
State Government may constitute for every district, one or more, Child Welfare
Committees for exercising the powers and discharge the duties conferred on
such Committees in relation to child in need of care and protection under this Act.
(2) The Committee shall consist of a Chairperson and four other members as the
State Government may think fit to appoint, of whom at least one shall be a
woman and another, an expert on matters concerning children.
The Ministry of Railway has also constituted the Child Welfare Committee
at all Divisional level of Indian Railways, headed by the Senior Divisional
Security Commandants (Sr. DSCs).
Hence, Child Welfare Committee (CWC) means a statutory body under the JJ
Act, and the CWC constituted by Railway authorities shall be marked as ‘CWC
(Rly)’.
4. Children Assistance Centre at the station means a designated place at every
railway station specifically allocated for children in need of care and protection at
the station. Such space should have adequate arrangement for food, temporary
shelter, clothing, toilet and first aid and medicines. A part of a waiting room may
be converted into such facility. It has to be owned by RPF and managed by RPF
in collaboration/ with support from voluntary organizations and CHILDLINE- 1098
5
Railway Authorities to protect children in need of care and protection at different
levels include:
Nodal Officer on behalf of CRB (IG -Crime & Intelligence, as named during
the meeting between NCPCR and CRB dated 5th Dec. 2012)
Nodal Officer- RPF for constitution of Committees
Divisional Railway Manager (DRM)
SR. DSC, RPF
Sr. Station Manager/ Station Manager/ Station Master/ Station
Superintendent
RPF inspector
Train ticket examiner (TTE)
TC (Ticket Collector)
RPF escort staff
Other stakeholders :
(i) Passenger/ commuter
(ii) Escort/s of passenger
(iii) Coolie
(iv) Vendor at the station
(v) Taxi, auto rickshaw and cycle rickshaw drivers
(vi) All other service providers at the station or on train
(vii) Public spirited citizen
I. Nodal Officer on behalf of CRB (IG Crime & Intelligence)
First contact person on behalf to Central Railway Board to ensure child protection systems within railways
II. DRM
Allocating Child Protection Centre (IRCPC) for children in need of care
and protection at the station1
Quarterly Review of child protection work in the Division
III. SR. DSC, RPF
Constitution of a Child Welfare Committee which shall have at least one women member and a trained Child Welfare Officer 2
Nodal person of the CWC
1 ANNEXURE 1 Indian Railways Child Protection Centre [IRCPC)
2 ANNEXURE 2 Child Protection Committee at the station level
6
Facilitate for maintaining a register to maintain record of children in need of care and protection rescued by RPF and action taken.3 (The information shall be collected and maintained at the office of the Divisional Security Commandant)
To facilitate coordination between VO,GRP and RPF
Facilitate awareness generation of child protection in the Division through display of posters, contact numbers of persons to be contacted when a child is in need, announcement etc. 4
Discuss the child protection issues in monthly meetings of railway and crime and record the proceedings
Coordination with DPO/DCPO of ICPS within the district
The information data maintained at the office of DSC shall be provided to the National Commission for the Protection of Child Rights annually by the Railway Board
IV. Sr. Station Manager/ Station Manager/ Station Master/ Station
Superintendent
S/he shall be responsible for:
Maintaining a designated safe space / Child Assistance Booth for the children
in need of care and protection at the station
Making arrangement for emergency support for such child/children including
food, drinking water, toilet, primary medical facility, etc.
Maintaining emergency contact numbers of Child Welfare Officers of RPF
and GRP, local Child Welfare Committee, nearest shelter home, nearest
hospital with pediatric department
Monitoring child protection systems at the stations and ensuring their proper
function
Capacity building of staff members, RPF
Maintaining records of children received at the stations and follow up action.
Display of messages
Installing a functional telephone booth
Holding the meeting of CWC as per the CRB circular
Any other work related to the protection of platform children
Station Manager will be the representative of DRM at the station level
3 ANNEXURE 3 details of information to be collected in the Register
4 ANNEXURE 4 Details of Awareness Material and IEC at all the stations
7
V. RPF inspector (will be the Child Protection Officer )
Overall supervision of child protection issues at the station
Supervision of Child Assistance Booth at the station
Briefing of RPF personnel on child protection issues, during routine meetings
at the station
Conducting monthly meeting of RPF, GRP, local CWC and CHILDLINE 1098
Awareness among stakeholders
Look after the child protection issues at platform
Ensuring the production of children before CWC
RPF Inspector shall be the representative of DSC at the station
VI. Train Ticket Examiner (TTE)
Intervention Protocol in Moving Train
The Travel Ticket Examiner (TTE) shall keep vigil and take action:
If he/she finds that a group of children have boarded train at a particular station.
If there are more than five children accompanied by one or two adults.
If there is an unaccompanied child or children.
If there are children without ticket and do not have proper information about the
destination.
If children are being shifted from one compartments to other frequently.
If children are not allowed to talk to each other or to any other persons.
If children are giving contradictory information about their destinations.
In such situations, the TTE shall take the following action:
Ask the child or children about their address and destination,
Immediately inform the RPF on board,
Provide information details about the child on the basis of ticket chart,
8
VII. Child Protection Officer:
ROLE OF RPF INSPECTOR (CWO/CPO)
The person designated for this position shall not be below the rank of Inspector or Sub-
Inspector, who will specifically be working on Women and Child Protection Issues. He/
she will be the Nodal Officer at the Station (Junction) level.
1. He/ she will be supervised by Senior DSC whom they will directly report to.
2. He/ She will coordinate with all the NGOs working on the station related to the
issue at hand.
3. He/ She will conduct monthly meeting with all the stakeholders including NGOs,
Children, Coolie, GRP, RPF, Railway staff, etc.
4. He/ She will coordinate with other districts, stations and states.
5. The monthly report to be prepared by him/her which will be shared with the
Senior DSC, CWC (Railways)
6. He/ She will deal with the Trafficking issues with the help of RPF, Railway, AHTU
(Anti-Human Trafficking Unit), GRP, etc.
VIII. TC (Ticket Collector)
Identifying a vulnerable child at the station or on the train
Referring the Child to the RPF Inspector at the station
IX. RPF escort staff
Intervention Protocol in moving train The RPF Escort staff on duty shall keep vigil and intervene:
If it is found that a child is travelling alone or not accompanied by any adult
If there are more than five children being accompanied by one or two adults
If all children in a group are of similar age group
If a child or children are left out in the train by the parents at the time of de-
boarding.
In such situations, the RPF officer on duty shall take the following action:
Consult with the Travel Ticket Examiner (TTE) and check the details of such child
/children and ascertain whether the child or children are in need of care and
protection; if so,
9
Ensure that children are safer and protected;
Interact with child/children to gather information about their identity and assess
situation.
The interaction should be in child friendly manner and not threatening or
intimidating tone.
If the child is less than five years of age, a wireless message should be passed
to all the stations in route of the train so that parents can be alerted.
Record the case details which shall have:
o Date and time of the case recording
o The number of children,
o Name of the station where children boarded the train,
o Age of children as given in the ticket chart,
o Destination Station as per ticket,
Inform the RPF at the nearest following station about such child/children and
order them to prepare a rescue team which shall have:
o Persons from RPF Child Welfare Committee
o Medical staff to be arranged and provided by the Station Master
o Personnel from GRP if it is a children trafficking to arrest the accused
When the train arrives at the following stations, the RPF shall handover children
to GRP and make sure that the trafficker gets arrested.
If the child or children come in contact of RPF after 8:00 PM, it shall not handover
them to the GRP. It shall keep the child or children in a designated safe space at
the station till next morning.
Intervention Protocol at the Station
If child or children who de-boarded at the station and have missed the train
carrying the accompanying adult/s.
If a child or children arrive at a station alone or in a groups.
Children in groups are waiting at the platform for another train.
If a children’s group has more than five children and are accompanied by one
individual adult.
Children living in the stations and working.
In such situations, the RPF shall take the following action:
The RPF Child Welfare Committee shall take child/children under its protective
custody and place them in a designated safe space.
Interact with child/children to collect information and assess situation.
Inform and alert RPF and GRP of all stations in the train routes in case the child
has missed the train and parents or accompanying guardian.
10
RPF Child Protection Committee shall provide counseling to the child/children.
The CWC shall record the case in the diary.
The Committee shall inform the GRP, Station Master about the child/children.
The Committee shall handover child/children to GRP and shall take receipt.
The record of each child should be available with both RPF and GRP so that a
parent/ guardian or police be to located easily the whereabouts of the child
Children will be handed over by RPF to GRP and GRP will produce children
to CWC constituted under JJ Act, 2000
X. Other Stakeholders at Station:
Identifying children who are in need of care and protection at the station or on the train
Providing right guidance and support
Referring the child to the JWO/ RPF inspector at the station
Leaving the child at the Child Assistance Booth/ designated safe space at the station
It is important that any child travelling alone has to be identified closest to the source station and should be handed over to designated duty holder to ensure child protection at the nearest major station. For a male travelling with five or more children of almost similar age group, he should be investigated. The group along with the accompanying adult has to be investigated at the destination station, as per the ticket.
11
ANNEXURE- 1
Indian Railways Child Protection Centre [IRCPC) at Railway Stations For Children in Need of Care and Protection
Indian Railways shall set up an Indian Railways Child Protection Centre (IRCPC) itself or in association with registered child care and protection voluntary organizations at the major Railway Stations across the country to provide temporary shelter to children in need of care and protection who come in contact with the Railways authorities during odd hours between 8 PM to 8 AM and require night shelter facility. The Indian Railways shall allocate space at major Railways Stations to open such Centre which shall function as a hub for a group of stations in adjoining distance. The Railway Protection Force (RPF), Government Railways Police (GRP), CHILDLINE or any concerned adult shall refer children to such Centre. In case the child is being referred by any concerned adult, his/her identity shall be recorded in the register. No child shall be kept at the Centre for more than 24 hours. Structure and Infrastructure The space shall be a dormitory with four beds- two for boys and two for girls separately with partition using fiber or any light material. The Centre shall be located at the ground floor and shall be disable friendly. The Centre shall have adequate lighting, ventilation, heating and cooling arrangements, safe drinking water and clean toilets, in terms of gender, age appropriateness and accessibility and furniture such as chair, table. Facilities and Standards at the Centre The Child Protection Centre shall have the minimum facilities with standards as per the provisions in the JJ Act for the drop in Centres and shall fulfill the minimum compliances for children in need of care and protection. It shall provide boarding and lodging which includes clothing, food, safe drinking water and sanitation adequately. The rooms shall have the following items:
1. Mattress- one per bed 2. Cotton bed sheets – two per bed, one to spread and one to cover 3. Pillows - one per bed. 4. Woolen blankets - one per bed for winter season. 5. Clothes: two pairs summer clothes for boy and girls age group 0-3, years 7-11 years, 12-
16 years and 16-18 years. 6. Food for children: The Centre shall have arrangement for providing food for children and
the Indian Railways Catering Service shall provide it. It shall be the duty of the officer in charge of the Centre to coordinate with the Catering Service to ensure adequate supply of food as per the requirement.
7. A water filter shall be installed in the room at a place which is easily accessible to children of all ages and with disability.
8. A register to record the receiving of the child or children.
12
Management and Supervision The IRCPC shall be managed by Indian Railways wholly or in partnership with registered voluntary organisations running child care institutions, shelter home or children’s homes. It shall remain open 24 hours and two trained team members shall be available at any given point of time in which at least one shall be a female. The Centre shall be recognized under the Juvenile Justice (Care and Protection of Children) Act 2000 as drop in Centre. It shall function under the JJ system and shall be monitored by the child protection agencies- Child Welfare Committee (CWC), District Child Protection Society (DCPS) and District Inspection Committee as per the mandate in the Act and Rules. They shall monitor to ensure necessary immediate shelter, care and protection and production and timely process. The Station Master or any person assigned by him shall manage and supervise the Centre. In case the Centre is being run by registered voluntary organisation, the Officer in Charge of such organisation shall be responsible to supervise the Centre. Child protection Systems at the Centre The Centre shall have all safety and security arrangements to ensure protective environment for children of all ages and gender. It shall have fire safety, door locking system and personnel to provided security to children. In addition:
i. The Centre shall have the list of services being offered to children displayed at a prominent place.
ii. All emergency helpline numbers and telephone number shall be displayed in the room. iii. There should be telephone connectivity available in the room in case children have to
make emergency phone call. iv. A complaint cum suggestion box outside the room and near the door shall be installed. v. All personnel shall be provided essential training on child care, child protection systems,
emergency intervention, first aid etc. vi. All staff members shall strictly follow the Indian Railways code of conduced.
Procedure to Receive the Child/Children and Release from the Centre The staff on duty shall receive the child or children and make an entry in the register. He/she shall also record the time of discharge of children from the Centre and authority or concerned adult/s to whom children have been handed over. It may include Child Welfare Committee, parents, GRP, or RPF. Record Maintenance Each Centre shall maintain a register and case diary and each case shall be recorded in the registered. The details shall include:
i. The number of children received ii. Age of child or children and gender iii. Time of receiving and discharging of children. iv. Name and identity of the person who has referred the child or children. v. Name of the person and designation or relations with the child whom child or children
have been handed over with proof of identity.
******
13
ANNEXURE- 2
Child Protection Committee (CPC)
A Child Protection Committee at every major railway station should be in place. This committee
will be responsible and authorized to set and ensure the mechanism for care and protection of
children at and around railway stations.
This committee will function as nodal and apex body for all the child protection issues and
provisions at Railway station level.
Composition: The CPC will include following as its members carrying its desired role and
functions.
i. Divisional Railway Manager (DRM) – Nodal Officer at Division Level
ii. Divisional Security Manager (DSC) - or representative from that level
iii. Station Manager- Nodal person at Station Level
iv. In charge – RPF
v. In charge – GRP
vi. NGO representative (at least 3-4 wherever functional and present)
vii. Representative from Coolie
viii. Representative from Vendors
Role of CPC:
1. Making appropriate provision for putting safety, care and protection mechanism for
children at railway station.
2. Supervision of all the support services required to make available to the children in need
of care and protection.
3. Making necessary instructions for Appointment of designated personal with GRP and
RPF for intervening with Children, whenever comes in their contact.
4. Making necessary arrangement to ensure that potential abusers are not able to
approach or trap any unattended children at and around railway stations.
5. Taking appropriate preventive measures to avoid sell and purchase of any kind of drug
or substance to the children in and around railway stations.
6. Coordination of periodical meetings (once in two months ) with various stakeholders
working in and around railway stations for children in difficult situations.
7. Capturing and Maintenance of data with respect to the children intervened at the station
level.
8. Compilation and sharing of the data at division level with respect to the intervention
made with children in difficult situations.
9. Monitoring of all the activities and services operational for children in need at the station
level.
10. Making arrangement for orientation programs on child protection issues for railway
personals at station level
11. Coordination with Juvenile Justice Agencies (CWC & JJB) for effective rehabilitation of
children.
*****
14
ANNEXURE - 3
RPF Record Register
If any child in need of Care and Protection is found by any of the RPF staff, the child
should be handed over to the GRP after the child’s information is collected by the staff.
The information collected should be under the following heads:
1. PERSONAL DETAILS OF THE CHILD
a) Name & Age of the Child
b) Father’s Name
c) Mother’s Name
d) Siblings
e) Address- Village, Police Station, District, State
f) Reason for the child to leave home
a) Family Issue
b) Education Related
c) Work related
d) Trafficking
e) Missing
2. TRAIN & STATION DETAILS
a) Source station
b) Train name and number
c) Date and Time of boarding and arrival
d) Details regarding the journey- with whom the child come with
3. STATEMENT OF THE CHILD including whom did he come in contact with at the
station immediately after arrival
4. CHILD HANDED OVER TO THE GRP- Receiving
5. FOLLOW UP
6. OTHER FEEDBACKS/COMMENTS
*****
15
ANNEXURE- 4
Awareness Material and IEC at all the Stations
1. At all the stations, at the entry and exit, materials such as boards, pamphlets
must be displayed which can capture people’s attention. These must contain the
information related to the Child Protection Issue including whom to contact and
how to identify a child in need of care and protection.
2. At important places at the station, list of Emergency Contacts need to be
displayed.
3. At the notice board, the numbers of NGOs and Social Workers to be displayed
which can be contacted when a child in need of care and protection is found by
any person.
4. At the platform and overhead bridge arrows should be marked in order to point
towards the Child booth/ Help Desk for children.
5. At all the important trains including Rajdhani and Shatabdi, important information
related to children including missing children, trafficked children along with the
emergency contact number.
6. The menu pamphlets placed on the tray while serving food in the trains to carry
important contact numbers related to child in need of care and protection.
7. Regular announcements to be done at the platform for missing children and Child
Protection issues.
8. Display should also include awareness on protecting children from cut
down by running trains
******
16
Annexure- 5 Members of the Working Group
Sl. No.
Name & Designation Organization Contact
1 Ms. Nina P. Nayak Member
National Commission for Protection of Child Rights
