Staples Contact Information:
Account Number:1062932
Customer Service Phone Number:
1-888-298-2206
Customer Service Email:
Account Manager:
Danny Mitz
Account Manager Email:
Welcome to Staples Advantage®
This handbook will answer any questions you may have about your
Staples® program. You’ll find useful information on how to place orders,
as well as tips that will make your ordering experience easy, efficient
and economical.
Staples Advantage is here to make your workday easier by offering
incredible savings on a wide assortment of high-quality office products
and business services. We’ll continually help you find new and smarter
ways to reduce costs. And we’ve streamlined the entire process, putting
everything into one simple program.
Your program benefits include:
Delivery excellence. Thanks to next-business-day service in most of the
country, you’ll have your order delivered accurately, exactly where and
when you need it.
eProcurement expertise. Our team will help you create the right online
purchasing solution to help you control costs, streamline ordering,
increase program compliance and minimize time spent on procurement.
Customer service. Staples Advantage call centers have been
recognized by J.D. Power and Associates for providing “An Outstanding
Customer Service Experience.”
Retail network. Take full advantage of more than 1,500 U.S. retail
stores, conveniently located, to make last-minute business purchases
for your organization.
Staples® brand. From product design and development to sourcing and
inspection, every one of our 3,000 products is produced to bring you
quality, value and innovation.
How can we make it
even easier for you?We’re always looking for ways to make your
Staples experience even easier. Please let us
know how we’re doing by filling out our
customer satisfaction survey online. Your
invitation is on the packing slip with every
order as well as randomly in your packaged
order. Thank you for helping us give you the
best service possible.
Get the most from your Staples program.
Order once a week. Determine how much you need to carry you through
a full week.
Anticipate projects and events. Think about projects or events that may
require special or additional quantities of office products. Ordering in advance
saves time and avoids frustration.
Order early in the day. This helps ensure prompt delivery.
Consolidate to save time and money. Whenever possible,
consolidate orders with coworkers and pick a time of the day/week
to place orders together.
The benefits of StaplesLink.com®.
We make ordering quick and easy, so you can focus on the more important
things. With StaplesLink.com, you’ll find the widest assortment of products
at your organization’s own contract pricing.
We’re bringing you a simple online shopping experience with:
• A search function that finds product items by keyword,
item number, brand and more
• A “Shopping List” feature based on your past orders that shows favorite
and frequently ordered products, so you get things done quickly
• A dedicated customer service team to assist you
• Online hassle-free returns in just a few clicks of your mouse
• Special offers and incredible prices on must-have office products
• Efficiency of online ordering
StaplesLink.com technical support:
Phone: 1-800-633-6080
Email: [email protected]
Online ordering.
The StaplesLink.com® Home Page gives you access to the online catalog, as well as other features that
help you quickly and easily find what you need — all from one page.
Get Started
A. StaplesLink.com® Training Tour
Private lessons. Got a minute?
Take our brief training tour and
get yourself up to speed quickly.
> Click “Customer Service”
> Select “StaplesLink.com Training Tour”
Time Savers
B. Search
Find products quickly by entering
a keyword or item number.
C. Ink & Toner Finder
Never (ever) make a mistake.
Get the right ink or toner every time,
just by knowing your machine’s make
and model.
> Click “Ink & Toner Finder”
> Select brand and model
To learn more, visit our
Ink and Toner Recycling page
on StaplesAdvantage.com
D. Quick Order
Add an item immediately to your order.
E. Enter Several Items
Enter up to 20 different items at once.
F. Shopping Lists
Why do something over and over (and
over) again? Create a shopping list and
save it — then add to it whenever you
want to.
Shopping List Tip:
Look for “On Contract” items marked
with the blue icon box which offer the
biggest savings.
> Find “Shopping Lists”
> Click “View All Lists”
> Click “Create New List”
G. Special Offers
Features exciting new deals and offers.
Many customers take advantage of StaplesLink.com to place orders online quickly and easily. More
than 90 percent of Staples Advantage® customers are placing orders through StaplesLink.com.
Easy Order Management
H. View Details & Submit
View full details of your order or submit
your order for processing.
I. Order Management
View order status or search
for an order.
J. Save Partial Orders
Build up to the grand finale one step at a
time. Log off after adding items
incrementally to your order, and then
submit it once you’re ready.
> Build a new order
> Log off when you’re done
adding new items
> Your order is automatically saved
for when you log back on later
> Add additional items
K. Returns
Process returns online
for orders placed.
L. Product Details
Find the right products easily with
enhanced images and detailed product
descriptions.
M. Your Price
The price you see is your company’s
specific price.
N. Delivery Date
View the expected date of delivery
for any item.
O. Order & Package Tracking Status
Where’s all the stuff you ordered?
Learn when your order has been
transmitted and shipped. You’re just
a few clicks away from enlightenment.
> Click on “My Order Status”
> Select “Order Number”
or “Search For Your Order”
To learn more, visit our Digital Copy & Print Guide.
Online ordering. (continued)
Receiving your order.
Your Packing Slip. When you receive your merchandise, it will come with a packing slip;
please retain this for your records.
Back-ordered Items. If the packing slip shows a quantity in the “QTY B/O” column, this means an item has been
back-ordered. There is no need to reorder. Back-ordered items will be shipped as soon as they are available.
You will be notified of any extensive delay.
Contact your Staples Advantage® Customer Service Team if:
• There is an item that does not appear on the packing slip but was on the original requisition.
(It will need to be reordered.)
• The packing slip does not match the quantities you received.
Reading your Packing Slip.
A. Your account number
B. Date your order shipped from our
fulfillment center
C. Your unique order ID number
D. Your purchase order/
requisition number
E. Your release number
F. Your Cost Center number
G. The fulfillment center from which
your order shipped
H. Your delivery information
I. Your corporate billing information
J. Notations regarding your order
will appear here
K. Item number identifies item ordered
L. Item description with
manufacturer’s number
M. Unit of measure that we stock/ship
N. Quantity you ordered
O. Quantity we shipped
P. Customer satisfaction survey
Returning merchandise.
Choose the easiest method.
We offer two ways to make returns to Staples: online or by phone. Both
methods can be used for any type of return order, large or small.
Initiate returns online.
Online returns are easy to do, no matter how you placed your order. In
fact, all you have to do is log on to StaplesLink.com® and click on the
“Returns” link. We’ll pick up the items, and your return will be processed.
Your account gets credited faster and return items are expedited. If
questions arise, StaplesLink.com offers a Quick Reference guide, which is
available for your associates to learn more.
Processing a return online
couldn’t be easier.
1. Process your return online.
• Log on to StaplesLink.com and click the “Returns” link
on the home page.
• You’ll be taken to a page listing “My Shipped Orders.”
• Click on the order number to review line item order details
and make a return, or simply click “Returns.”
• Complete and submit your return electronically.
2. Print authorization and prepare your package.
• Place a copy of your Return Authorization
in each box being returned.
• Prepare package(s) for pickup.
3. Pickup is automatic.
• Driver will come by and pick up the package.
That’s it — there’s no need to call Customer Service.
Just wait for pickup.
What could be easier than that?
Five easy tips
to avoid returns.
1. Be very careful to type
in the right product item
number.
2.Confirm the number
of items you are actually
ordering.
3.Read the product
descriptions carefully
to make sure they are
precisely what you want.
4. When ordering in bulk,
determine how many
items you need in the long
term so you won’t be left
with any extra.
5. See if anyone else
in your office might want
the product(s) you
don’t need.
Focused on your needs.
Staples Advantage® is known for its leadership in office supply
procurement, but that’s just the beginning. Our comprehensive offering
provides organizations around the world with a full complement of
products, services and expertise in just about every business function.
Office Products. From paper, ink and core office supplies, to
eco-conscious and diversity-supplier products, to our high-quality and
great-value Staples® brand, we deliver all your office supply essentials.
Facility Solutions. From the restroom to the breakroom, you can depend
on our complete range of products and solutions to keep your business in
prime working condition. Find the maintenance products, cleaning
systems and cafeteria and janitorial supplies you rely on.
Technology Solutions. IT essentials, when and where you need them.
From desktop technology to networking services, you can rely on us for
customized scalable solutions for all your technology needs.
Business Interiors. We can help you make your space work. From
space planning and design services to installation, ongoing support and
environmentally sustainable options, our furniture consultants provide
total workspace solutions.
Promotional Products. With customized managed programs,
special-order services, and more than 700,000 high-quality
promotional items to choose from, we help get your brand noticed.
Print Solutions. High-quality print products and services are essential
to every organization. We can provide you with every solution, including
digital copy & print services, print management, labels and flexible
packaging, and more.
Now that you have everything you need to get started, visit StaplesLink.com® and browse our wide assortment
of office products, create shopping lists and get to know our easy ordering system.
For more information, or with any questions, contact your Account Manager today or visit www.staplesadvantage.com.
Thanks, and welcome to Staples Advantage!
