StarBoard FX-DUO Maintenance Manual cc 3 -...

Education Department

Level 1, 1062 Ann Street

Fortitude Valley, QLD 4006

Tel: (07) 3250 0000; Fax: (07) 3250 0010

Copyright © 2008 Videopro Group Page 1 of 20

STARBOARD FX-DUO

MAINTENANCE MANUAL

Hitachi Software Engineering Co., Ltd.

IMS Division

Last Updated: May 13th 2008




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Careful thought was given to the cautions on this device and in this document.

However, unanticipated circumstances might occur. When operating this product, users

themselves must exercise caution as well as follow instructions.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Table of Contents

PREFACE 4

1. DIAGNOSIS 5

1.1 Starting StarBoard Software 5

1.2 Detecting StarBoard FX-DUO 5

2. TROUBLE SHOOTING FLOWCHART 6

2.1 StarBoard is not detected 6

2.2 StarBoard is not working stably 8

2.3 StarBoard Interactivity is working intermittently 9

2.4 Electronic pen is not working 10

2.5 Electronic pen is working intermittently 11

2.6 There is a gap between the pen tip and the cursor 12

2.7 Cannot calibrate StarBoard 12

3. HOW TO CHANGE PARTS 13

3.1 How to change digitizer 13

3.2 How to change USB cable 16

3.3 How to adjust optical axis 18

3.4 How to install the Brace Kit

4. CONTACT INFORMATION 20




Tel: (07) 3250 0000; Fax: (07) 3250 0010


PREFACE

This document does not cover the information relating to projectors, PC and operating systems. Please refer to the

relevant manuals if required.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


1. Diagnosis

1.1 Starting StarBoard Software

Please double-click on the StarBoard Software icon on the desktop. If you cannot find the icon, please start

StarBoard Software from the start menu.

1.2 Detecting StarBoard FX-DUO

When FX-DUO is not detected (Fig. B), StarBoard Software retries to detect FX-DUO every 10 seconds. If FX-DUO is not detected after several retries, please refer to the chapter 2.

You can also check if FX-DUO is detected by looking at the icon on the Task Tray. If FX-DUO is not detected, the red cross “x” will be shown on the icon.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


C o n n e c t t h e U S B c a b l e d i re c t ly to th e P C .- n o U S B e x t e n s i o n c a b l e s o r w a l l p la t e s

U n p lu g a n d p lu g th e U S B ca b l e

U s e a d i f f e r e n t U S B p o r t

C h e c k S e r i a l n u m b e r o f t h e F X - D U O a n dS ta r B o a rd S o f t w a r e v e r s i o n

S / N : F X D 7 7 - * * * * *

S / N : F X D 7 7 - A * * * * *S / N : F X D 6 3 - A * * * * *

S / N : F X D 7 7 - B * * * * *S / N : F X D 6 3 - B * * * * *

C h e c k S ta r B o a r d S o f tw a r e 8 .0 c o r a b o v e i s in s t a l l e d

I n s t a l l th e la t e s t S ta r B o a r d

S o f t w a re

I n s t a l l th e la t e s t S ta r B o a r d S o f t w a re

C h e c k S t a r B o a r d S o f tw a r e 7 . 1 5 o r

a b o v e i s in s t a l l e d

Y e s

N o

N o

Y e s

C h e c k S ta r B o a rd S o f t w a re 8 . 0 a o r a b o v e i s in s t a l l e d

Y e s N o

N o Y e s

C h e ck i f t h e O S i s V i s t a

Y e s

N o

F X - D U O d r i v e r i s n o t in s t a l l e d .R e l o a d S T a r B o a rd S o f t w a re a n d b e

su re t o s e le c t F X - D U O i n th e h a r d w a r e s e l e c t io n l i s t

N o

N o

S t a r t L S A D R V m a n u a l ly b yd o u b le c l i c k in g th e f o l lo w i n g

f i l e :C : \ P r o g r a m F i l e s \ H i ta c h i S o f tw a r e

E n g in e e r in g \ F X - D U O D r iv e r\ L S A D R V . e x eL S A D R V I c o n a p p e a r in S y s te m T r a y ?

C h e c k w i t h S y s te m A d m in i s t r a to r w h y

L S A D R V is n o t b e i n g r u n a t p o w e r o n

L o g o n a s l o c a l a dm i n is t ra to r . C h e c k i f t h e L S A D R V ic o n i s

s h o w n in t h e s y s t em t r a y ( lo w e r r i g h t c o r n e r o f t h e P C

s c r e e n )

Y e sY e s

U n p l u g t h e U S B d e v i c e ( s )

Y e s

S y s t em O K . M o v e f i n g e r o n b o a r d a n d c u r s o r

w i l l m o v e , I f s t i l l n o t c o n n e c t in g t o S ta r B o a rd S o f tw a r e c h e c k th a t t h e S t a rB o a r d D r i v e r i s

r u n n i n g i n T a s k M a n a g e r ( D G B o a r d e x e . )

R e _ b o o t s y s t em a n d re - c h e c k

R e - I n s ta l l t h e l a t e s t S t a r B o a r dS o f t w a r e a n d r e - c h e c k

N oO pe n D e v i c e M a n a g e r a n d lo o k f o r o n e

o f th e f o l l o w in g e n tr i e s :O p t ic a l S e n s o r H T 5 0 0 0

E L T - X i ro k u L i g h t S e n so r H T 5 0 0 0S ta rB o a rd F X - D U O L i g h t S e n s o r

R ig h t c l i c k th e e n t ry s e le c t P r o p e r t i e s /D r iv e r a n d s e l e c t " I n s ta l l " o r

" U p d a te D r iv e r" T h e d r iv e r f i le s s h o u l d b e l o c a te d a u to m a t ic a l l y b u t i f n o t

p o i n t t h e s y s te m to :C : \ P r o g r a m F i l e s \ H i t a c h i S o f tw a r e

E n g i n e e r i n g \ F X - D u o D r i v e r \ d r iv e r. 2 k

Y e s

2 . C h e ck e a rt h i n g c o p p e r ta p e d i r e c t ly i n f ro n t o fr ig h t s e n s o r . T h is m u s t b e c om p le te l y f l a t .

3 . C h e c k i f t h e r e a r e b i g d e n t s / b u m p s o n th e s u rf a c e , i f p o s s i b le p le a s e re m o v e th e m

4 . R u n L S C A M W I Z . e x e a s d e s c r ib e d o n p a g e

3 - 4 i n th e F X - D U O U s e r G u i d e

1 . C o n ta c t y o u I C T S u p p o r tO r

2 . C h a n g e c o m pu te r a n d r e t r y T h e n

3 . C o n ta c t V i d e o p ro

N o1 . C h e c k r e f le c t i v e ta p e i s c le a n a n d n o t

b lo c k e d

C h e c k S t a r B o a r d S o f tw a r e 8 . 0 a o r a b o v e is i n s ta l le d

C h e c k C a m e ra A d j u s t m e n t b y :

I f t h e L E D is s t i l l o f f c o n ta c t V id e o p r o

C h a n g e th e U S B c a b le

( re f e r t o c h a p t e r 3 . 2 )

C h e c k i f t h e U S B c a b l e i s

c o n n e c t e d t o t h e P C a n d th ed ig i t i z e r L E D i s o n * 1

E n s u r e t h e u p d a te i s in s t a l l e d

f r om th e i n s ta l la t i o n C D

C h e c k i f t h e r e a r e o t h e r U S B d e v i c e ( s ) c o n n e c te d

to th e P C a p a r t f r o m th e m o u s e

D o e s th e L S A D R V I c o n h a v e a c r o s s

o v e r i t ?

2. Trouble Shooting Flow Chart

Board Detection

2.1 StarBoard is not detected




Tel: (07) 3250 0000; Fax: (07) 3250 0010


*1 You can find the digitizer LED by looking up the digitizer from the board surface.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Check if there are otherUSB device(s) connected

to the PC that consumewide USB bandwidth

Check if StarBoard Softwareis installed properly

Check if there are problems

in driver/OS/USB connection

Contact Videopro

Unplug the USB device(s), oruse a self-powered USB hub and

connect the USB device(s) to the hub

Uninstall and reinstallStarBoard Software

Restart StarBoard Software

Restart the PC

Yes

Yes

YesUnplug and plug the USB cableNo

No

No

Yes

Board Detection

2.2 StarBoard is not working stably




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Please refer to the section2.2 to isolate the

problem

Please adjust optical axis by following the chapter 3.3

Yes

No

The pen is working

intermittently or thereis area where the pen does

not work (both finger/penmodes)

Check earthing copper tape in front of right sensor is

completely flat

Please clean the reflection tape

by following the User's Guide. Ifthe damage of the reflection tape

is severe, please contactVideopro

If there are big dents/bumps/undulation/warping on the

surface, if possible please remove them.

This is easily tested by passing a straight edge e.g metre

ruler over the surface of the board while looking

for dips & rises in the surface.

If the damage of the surface is

severe please call Videopro

Board Detection

2.3 StarBoard Interactivity is working intermittently




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Check if the Styluspen is working(finger mode)

Please refer to the secton2.2 to isolate the problem

Uninstall and reinstall StarBoardSoftware

Unplug and plug the USB cable

Restart the PC

Exchange the Pen

Check if there are problemsin driver/OS/USB

connection

Check if StarBoard works

with a different pen

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

ContactVideopro

1) Undo the battery andinsert the battery into the

Pen again2) Change to the fully-

charged battery

3) If the LED is notblinking green,

please change the Pen

Check if the LED isblinking green when

the side buttons arepressed *1

Check if StarBoard

Software is installedproperly

Electronic Pen

2.4 Electronic Pen is not working

*1 It is possible to see the battery level by looking at the LED of Electronic Pen.

The LED will blink for 10 seconds.

Interval of LED

blinking

Number of LED

blinking

Battery Level

2 Seconds 1 Over 1.15v

4 Seconds 1 1.15 ~ 1.0v

8 Seconds 1 Under 1.0v




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Check if the stylus penis working (finger mode)

Please refer to the section2.2 to isolate the problem

Change the battery

Please turn off the device(s)

Please refer to section2.3 to isolate the problem

No

Yes

Yes

Yes

No

Check if there are device(s)

which generate infrared(Plasma, TV remote etc)

in the same room

No

Check if the battery level

is under 1.0v (refer to section 2.4)

Electronic Pen

2.5 Electronic Pen is working intermittently




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Please refer to the User's

Guide and calibratethe board again

No

Yes

Check if StarBoard

is calibrated properly

Please refer to the section 2.7

Please adjust the projectorimage onto the active area

of StarBoard

No

Yes

Check if the projector

image is shown on theStarBoard

Check if StarBoard Software is installed properly

Uninstall and reinstall StarBoard Software

Yes

No

Refer to 2.1

Others

2.6 There is a gap between the pen/finger tip and the cursor

2.7 Cannot calibrate StarBoard




Tel: (07) 3250 0000; Fax: (07) 3250 0010


3. How to change parts

3.1 How to change the Digitizer

(1) Make sure the USB cable is unplugged from the computer

(2) Undo the screws on top of the whiteboard.

Next, lift the digitizer cover to the position in which the lower joint part of the right and left side cover comes off from the side frame.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


(3) Pull the right side cover out.

(4) Pull the digitizer cover out the left side in the view of in front of the board. In this case, please pull it out gently as not to damage an internal substrate.

(5) Undo the screw for the USB cable, and unplug the USB cable from the circuit board.

(6) Undo the screws of the digitizer and take the digitizer off from the whiteboard.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


Be careful not to damage or drop the digitizer

(7) Put the USB cable through the hole on the digitizer and fix the screws by following the order shown

below:

(8) Plug the USB cable into the circuit board and fix the USB cable (reverse of (5)).

(9) Attach the side cover of the right.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


(10) Attach the digitizer cover.

In this case, please slide in gently as not to damage an internal substrate.

(11) Lift the digitizer cover, and attach the side cover of the left.

(12) Using the screws fix the digitizer cover by following the order shown below:

(13) Adjust optical axi by following the chapter 3.3

3.2 How to change USB cable

(1) Unplug the USB cable from the PC.

(2) Undo the screws to take the digitizer cover off (refer to (2)(3) in the section 3.1 for details).

(3) Undo the screw for the USB cable, and unplug the USB cable from the circuit board (refer to (5) in the section 3.1 for details).




Tel: (07) 3250 0000; Fax: (07) 3250 0010


(4) Pull the USB cable through the hole

(5) Take the USB cable out from bottom right/left Corner as the image shows

(6) Take the cable attachment off from the USB

cable. Please do not lose the attachment because it will be used for the new USB cable.

(7) Detach the screw that is clamping the cable on the back of the upper part of the board.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


(8) Take the USB cable out from the whiteboard unit.

(9) Attach new USB cable by following the instructions in reverse from (8) to (2).

3.3 How to Adjust Optical Axis

(1) Run “LsCamWiz.exe”. The program is located in the following folder:

C:/Program Files/Hitachi Software Engineering/FX-DUODriver

(2) “Camera Adjustment Wizard Start” window appears. Press “All Adjust.”.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


(3) Press “Finish”.

This completes sensor adjustment.

After making adjustments, check that input can be performed normally.




Tel: (07) 3250 0000; Fax: (07) 3250 0010


4. Contact Information

Videopro Business Centre


Level 1

1062 Ann Street

Fortitude Valley

QLD 4006

TEL: +61 (0) 7 3250 0000

FAX: +61 (0) 7 3250 0010

WEB: www.videopro.com.au

EMAIL: [email protected]

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