Start Now Infrastructure SolutionsStart Now Infrastructure SolutionsThe Foundation for e-businessThe Foundation for e-business

IT Problems?IT Problems?

Is your IT budget skyrocketing but you still find…Is your IT budget skyrocketing but you still find… It takes months – or years – to get new systems online?w systems online? Every time a new application is rolled out something else breaks?d out something else breaks? Putting your systems on the web requires application rewrites?quires application rewrites? Your departmental systems can’t talk to each other?k to each other? Your Line of Business executives are rolline rolling out their own systems ? The skills you need are increasingly scarce and expensive? Your web site is down more often than it is up – an embarrassment more than

an asset?

……you need e-Infrastructure, and you shouldyou need e-Infrastructure, and you should Start Start Now!Now!

In . fra . struc . tureIn . fra . struc . ture

1.1. An underlyingAn underlying base or foundation especially for an base or foundation especially for an organization or a system. organization or a system.

2.2. The basic facilities, services, and installations needed for The basic facilities, services, and installations needed for the functioning of a community or society …transportation the functioning of a community or society …transportation and communications systems, water and power lines…and communications systems, water and power lines…

3.3. The greatest factor in determining the future success of The greatest factor in determining the future success of any companyany company

The Internet PhenomenonThe Internet Phenomenon

122 Million Americans online122 Million Americans onlineJupiter Research, spring 2000

2.6 Trillion e-mail messages worldwide2.6 Trillion e-mail messages worldwideIDC, Sept., 2000

2.7 Billion web pages, growing by 5 million/day2.7 Billion web pages, growing by 5 million/dayNEC Research, Oct. 2000

Online adults who shop on the net – 56%Online adults who shop on the net – 56%Roper Starch, Oct. 2000

Homes with high speed access – 3.1 millionHomes with high speed access – 3.1 millionTelecommunications Reports International, June 2000

Online small businesses with e-commerce in 2000: 34%Online small businesses with e-commerce in 2000: 34%IDC, Mar. 2000

New domain names registered each week: 368,200New domain names registered each week: 368,200Network Solutions, Nov. 2000

The Internet DilemmaThe Internet Dilemma

e-business is essential to remaining competitive…e-business is essential to remaining competitive… Capitalize on explosive Internet growth Expand market reach Extend operational & service availability Lower cost of doing business

Complexity and potential risk seems prohibitiveComplexity and potential risk seems prohibitive Lost image through highly visible failures Potentially massive capacity/performance peaks Disparate systems must be made to work together Need to deploy applications at web speed Cost, security, privacy…?

Phases of e-business AdoptionPhases of e-business Adoption

Access e-mail Browser Website Simplee-commerce

Complexe-commerce

WebServices

InternetAccess

Bus. Intelligence Integrated activitiesNew businesses

e-commerce

e-mail

Acquisition

Migration & Retention

Website

Research &Information

— Gartner Group & Arthur Anderson

Early e-business adoptionEarly e-business adoption

0%

100%

80%

60%

40%

20%

0%5%

15%

50%

72%78%

85%

— Gartner Group & Arthur Anderson

Access e-mail Browser Website Simplee-commerce

Complexe-commerce

WebServices

InternetAccess

Bus.IntelligenceIntegrated activitiesNew businesses

e-commerce

e-mail

Website

Research &Information

InflectioInflectionn

Planned e-business adoptionPlanned e-business adoption

— eMarketer 2000

0%

100%

80%

60%

40%

20%

1999 2000 2002

7.5%

37%

72%

e-commerce Adoption

SolutionSolutionSizeSize

$B$BGrowthGrowth

(YTY)(YTY)

e-commercee-commerce 6.36.3 48%48%

CRMCRM 9.39.3 35%35%

Business Business IntelligenceIntelligence 6.06.0 15%15%

Supply Supply ChainChain 4.94.9 29%29%

- IBM Research Snapshot

Primary solutions

InfrastructureInfrastructure

Primary e-business Solutions Primary e-business Solutions

On-line MarketingOn-line Marketing Customer self-serviceCustomer self-service On-line supportOn-line support On-line salesOn-line sales

CustomersCustomers

SuppliersSuppliers

e-businesse-business

BusinessBusinessOperationsOperations

Customer Customer RelationshipRelationshipManagementManagement

SupplySupplyChainChain

ManagementManagement

Inventory Mgt.Inventory Mgt. ProcurementProcurement ForecastingForecasting LogisticsLogistics

Business IntelligenceBusiness Intelligence Internal tracking/ reportingInternal tracking/ reporting Development collaborationDevelopment collaboration Human ResourcesHuman Resources

InfrastructureInfrastructure

Bringing Them All Together Bringing Them All Together

SupplyChain

Management

SupplyChain

Management

e-businesse-businessCustomersCustomers

SuppliersSuppliers

BusinessOperationsBusiness

Operations

Customer RelationshipManagement

Customer RelationshipManagement

e-Infrastructure? e-Infrastructure?

In an e-business world, infrastructure In an e-business world, infrastructure ISIS the game the game Without the right infrastructure

…the best ideas will fail…the cleverest websites will crash

Infrastructure is a technology issue…?Infrastructure is a technology issue…? Infrastructure is a strategic business issueInfrastructure is a strategic business issue

Customer service, sales, supply chain, HR, … 2001 forecast…

– $7.5 trillion in business-business commerce– $4.2 trillion in business-consumer commerce– $100 billion in mobile commerce

……the springboard to e-business successthe springboard to e-business success

An e-business InfrastructureAn e-business Infrastructure

……integrated into one, consolidated e-businessintegrated into one, consolidated e-business

DatabasesDatabases

E-mailE-mail

WebsitesWebsites

NetworksNetworks

ManagementManagement

ApplicationsApplications

EmployeesEmployees

CustomersCustomers

SuppliersSuppliers

Open standards-based, cross-platformOpen standards-based, cross-platform Intelligent, end-to-end connectedIntelligent, end-to-end connected Scalable and always onScalable and always on

JavaJava

XMLXML

LinuxLinux

Start Now InfrastructureStart Now Infrastructure

DBDB22NIVERSALNIVERSALUU DATABASEDATABASE

IBM IBM

……providing a foundation for e-business, from $25,000*providing a foundation for e-business, from $25,000*

E-Mail E-Mail Instant MessagingInstant Messaging Data SharingData Sharing WebsiteWebsite

Internet/IntranetInternet/Intranet

Windows 2000Windows 2000 LinuxLinux

Services Hours = 30-154 hours Services Hours = 30-154 hours

SametimeSametimeSametimeSametimeLotus

*All prices are US Dollars and subject to Business Partner adjustment

ApplicationApplicationscenariosscenarios

Find more information…– Check out the IBM Web site for Small and Medium Businesses– White papers:

IBM Start Now Solutions for e-business

Infrastructure Field Guide

– Detailed information on IBM Infrastructure components– Contact a qualified IBM Start Now Business Partner

www.ibm.com/software/smbwww.ibm.com/software/smb

Start Now!Start Now!

What should you do next?What should you do next?