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Statewide Medicaid Managed Care (SMMC)

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Statewide Medicaid Managed Care (SMMC). Managed Medical Assistance (MMA) Program. Why are changes being made to Florida’s Medicaid program ? . - PowerPoint PPT Presentation
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Statewide Medicaid Managed Care (SMMC) Managed Medical Assistance (MMA) Program 2
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Page 1: Statewide Medicaid Managed Care (SMMC)

Statewide Medicaid Managed Care

(SMMC)Managed Medical Assistance

(MMA) Program

2

Page 2: Statewide Medicaid Managed Care (SMMC)

Why are changes being made to Florida’s Medicaid program?

• Because of the Statewide Medicaid Managed Care (SMMC) program, the Agency is changing how a majority of individuals receive most health care services from Florida Medicaid.

2

Statewide Medicaid Managed Care

program Managed Medical Assistance program

(implementation May 2014 – August 2014)

Long-term Care program(implementation Aug. 2013 –

March 2014)

Page 3: Statewide Medicaid Managed Care (SMMC)

The SMMC program does not/is not:• The program does not limit medically

necessary services.• The program is not linked to changes in the

Medicare program and does not change Medicare benefits or choices.

• The program is not linked to National Health Care Reform, or the Affordable Care Act passed by the U.S. Congress.– It does not contain mandates for individuals to purchase insurance.– It does not contain mandates for employers to purchase insurance.– It does not expand Medicaid coverage or cost the state or federal

government any additional money.

3

Page 4: Statewide Medicaid Managed Care (SMMC)

Discontinued Programs• Once the MMA program is

implemented, some programs that were previously part of the Medicaid program will be discontinued. This includes the following programs:– MediPass– Prepaid Mental Health Program (PMHP)– Prepaid Dental Health Plan (PDHP)

4

Page 5: Statewide Medicaid Managed Care (SMMC)

5

Who WILL NOT participate?• The following groups are excluded

from program enrollment: – Individuals eligible for emergency services only due to

immigration status; – Family planning waiver eligible; – Individuals eligible as women with breast or cervical

cancer; and – Children receiving services in a prescribed pediatric

extended care facility. – Individuals eligible and enrolled in the Medically Needy

program with a Share of Cost.• Note: The Agency has applied to federal CMS for

permission to enroll this population in managed care. Until approval is granted, this population will be served in fee for service.

Page 6: Statewide Medicaid Managed Care (SMMC)

Who MAY participate?• The following individuals may choose to

enroll in program: – Individuals who have other creditable health care coverage,

excluding Medicare; – Individuals age 65 and over residing in a mental health

treatment facility meeting the Medicare conditions of participation for a hospital or nursing facility;

– Individuals in an intermediate care facility for individuals with intellectual disabilities (ICF-IID); and

– Individuals with intellectual disabilities enrolled in the home and community based waiver pursuant to state law, and Medicaid recipients.

6

Page 7: Statewide Medicaid Managed Care (SMMC)

7

MMA Program &DD Waiver (iBudget) Services

• Medicaid recipients enrolled in the DD Waiver (iBudget) are not required to enroll in an MMA plan.

• DD Waiver (iBudget) enrollees may choose to enroll in an MMA plan when the program begins in their region in 2014.

• Enrollment in an MMA plan will NOT affect the recipient’s DD Waiver (iBudget) services. – Recipients can be enrolled in the DD Waiver

(iBudget) and an MMA plan at the same time.

Page 8: Statewide Medicaid Managed Care (SMMC)

Managed Medical Assistance ServicesMinimum Required Covered Services: Managed Medical Assistance Plans

Advanced registered nurse practitioner services Medical supplies, equipment, prostheses and orthoses

Ambulatory surgical treatment center services Mental health services

Birthing center services Nursing care

Chiropractic services Optical services and supplies

Dental services Optometrist services

Early periodic screening diagnosis and treatment services for recipients under age 21

Physical, occupational, respiratory, and speech therapy

Emergency services Physician services, including physician assistant services

Family planning services and supplies (some exception) Podiatric services

Healthy Start Services (some exception ) Prescription drugs

Hearing services Renal dialysis services

Home health agency services Respiratory equipment and supplies

Hospice services Rural health clinic services

Hospital inpatient services Substance abuse treatment services

Hospital outpatient services Transportation to access covered services

Laboratory and imaging services

8

Page 9: Statewide Medicaid Managed Care (SMMC)

Expanded BenefitsList of Expanded Benefits Amerig

roup Better Coventry

First Coast

Humana Integral Molina Preferr

edPrestig

e SFCCN Simply Staywell

Sunshine United

Adult dental services (Expanded) Y Y Y   Y Y Y Y Y Y Y Y Y Y

Adult hearing services (Expanded) Y Y   Y   Y Y Y Y Y Y YAdult vision services (Expanded) Y Y Y Y Y Y Y Y Y Y Y Y YArt therapy Y     Y   Y     Y Y  

Equine therapy               Y    

Home health care for non-pregnant adults (Expanded) Y Y Y Y Y Y   Y Y Y Y Y Y

Influenza vaccine Y Y Y Y Y Y Y Y Y Y Y Y YMedically related lodging & food   Y   Y   Y   Y Y Y Y  

Newborn circumcisions Y Y Y Y Y Y Y   Y Y Y Y Y Y

Nutritional counseling Y Y   Y Y Y Y Y Y Y  

Outpatient hospital services (Expanded) Y Y   Y   Y Y Y Y Y Y Y

Over the counter medication and supplies Y Y Y   Y Y Y Y Y Y Y Y Y

Pet therapy       Y   Y     Y    

Physician home visits Y Y   Y   Y   Y Y Y Y Y

Pneumonia vaccine Y Y Y   Y Y Y Y Y Y Y Y Y

Post-discharge meals Y Y   Y Y Y Y   Y Y Y Y

Prenatal/Perinatal visits (Expanded) Y Y   Y Y Y Y Y Y Y Y Y

Primary care visits for non-pregnant adults (Expanded) Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Shingles vaccine Y Y Y Y Y   Y   Y Y Y Y Y

Waived co-payments Y Y   Y Y Y Y Y Y Y Y Y Y

NOTE: Details regarding scope of covered benefit may vary by managed care plan. 9

Page 10: Statewide Medicaid Managed Care (SMMC)

• Several types of health plans will offer services through the MMA program: – Standard Health Plan

• Health Maintenance Organizations (HMOs) • Provider Service Networks (PSNs)

– Specialty Plans– Comprehensive Plans– Children’s Medical Services Network

• Health plans were selected through a competitive bid for each of 11 regions of the state.

10

Where will recipients receive services?

Page 11: Statewide Medicaid Managed Care (SMMC)

Non-standard Health Plans• Specialty Plan

– A specialty plan is a managed care plan that serves Medicaid recipients who meet specified criteria based on age, medical condition, or diagnosis.

• Comprehensive Plan– Comprehensive plans are managed care plans that

offer both Long-term Care and Acute Care services.• Children’s Medical Services Network

– Children’s Medical Services is the statewide managed care plan for children with special healthcare needs.

11

Page 12: Statewide Medicaid Managed Care (SMMC)

Children’s Medical Services Network

• Children’s Medical Services is the statewide managed care plan for children with special healthcare needs.

• Enrollment into the Children’s Medical Services plan will occur statewide on August 1, 2014.

• Children currently enrolled in Title XXI CMS will transition to Title XIX CMS statewide plan on August 1, 2014, if family income is under 133% of the federal poverty level.

12

Page 13: Statewide Medicaid Managed Care (SMMC)

Managed Medical Assistance Program Implementation

• The Agency has selected 14 companies to serve as general, non-specialty MMA plans.

• Five different companies were selected to provide specialty plans that will serve populations with a distinct diagnosis or chronic condition; these plans are tailored to meet the specific needs of the specialty population.

• The selected health plans are contracted with the Agency to provide services for 5 years.

13

Page 14: Statewide Medicaid Managed Care (SMMC)

Plans Selected for Managed Medical Assistance Program Participation (General, Non-specialty Plans)

Note: Formal protest pending in Region 11 for MMA Standard Plans

14

Region

MMA Plans

1 X X

2 X X

3 X X X X

4 X X X X

5 X X X X

6 X X X X X X X

7 X X X X X X

8 X X X X

9 X X X X

10 X X X X

11 X X X X X X X X X X

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Firs

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st

Adva

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e

Hum

ana

Inte

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Mol

ina

Pref

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Pres

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Sim

ply

Su

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Heal

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Page 15: Statewide Medicaid Managed Care (SMMC)

Plans Selected for Managed Medical Assistance Program Participation (Specialty Plans)

15

Region

MMA PlansPositive

Healthcare Florida

HIV/AIDS

Magellan Complete Care

Serious Mental Illness

Freedom Health, Inc.

Cardiovascular Disease

Freedom Health, Inc.

Chronic Obstructive Pulmonary

Disease

Freedom Health, Inc.

Congestive Heart Failure

Freedom Health, Inc.

Diabetes

Clear Health Alliance

HIV/AIDS

Sunshine Health Plan,

Inc.

Child Welfare

1 X X

2 X X X

3 X X X X X X

4 X X

5 X X X X X X X

6 X X X X X X X

7 X X X X X X X

8 X X X X X X

9 X X X X X X X

10 X X X X X X X X

11 X X X X X X X X

Page 16: Statewide Medicaid Managed Care (SMMC)

W alton

Holmes

W akulla

MadisonLeon

Gadsden

Jackson

Bay

Liberty

Gulf Franklin

Taylor

Lafayette

Hamilton

Baker

Nassau

Duval

Flagler

Putnam

Clay

Dixie Alachua

LevyMarion

Volusia

Citrus Lake

Orange

Seminole

OsceolaPolk

Pasco

Manatee Hardee

HighlandsSt. Lucie

SarasotaDe Soto

Charlotte Glades

Martin

LeeHendry Palm Beach

CollierBroward

Dade

Hernando

Region 4

Region 2

Region 1

Region 5

Region 3Region 7

Region 11

Region 9

Region 10

Region 6

Region 8

Region 1: Escambia, Okaloosa, Santa Rosa, and Walton Region 2: Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Wakulla, and Washington Region 3: Alachua, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, and Union Region 4: Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia Region 5: Pasco and Pinellas Region 6: Hardee, Highlands, Hillsborough, Manatee, and Polk Region 7: Brevard, Orange, Osceola, and Seminole Region 8: Charlotte, Collier, DeSoto, Glades, Hendry, Lee, and Sarasota Region 9: Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie Region 10: Broward Region 11: Miami-Dade and Monroe

Statewide Medicaid Managed CareRegions Map

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Page 17: Statewide Medicaid Managed Care (SMMC)

Managed Medical Assistance Program Roll Out Schedule

Implementation ScheduleRegions Plans Enrollment

Date2, 3 and 4 • Standard Plans

• Specialty Plans:o HIV/AIDSo Child Welfare

May 1, 2014

5, 6 and 8 • Standard Plans• Specialty Plans:

o HIV/AIDSo Child Welfare

June 1, 2014

10 and 11 • Standard Plans• Specialty Plans:

o HIV/AIDSo Child Welfareo Serious Mental Illness

July 1, 2014

1, 7 and 9 • Standard Plans• Specialty Plans:

o HIV/AIDSo Child Welfare

August 1, 2014

Statewide • Children’s Medical Services Network

August 1, 2014

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Page 18: Statewide Medicaid Managed Care (SMMC)

What providers will be included in the MMA plans?

• Plans must have a sufficient provider network to serve the needs of their plan enrollees, as determined by the State.

• Managed Medical Assistance plans may limit the providers in their networks based on credentials, quality indicators, and price, but they must include the following statewide essential providers:

– Faculty plans of Florida Medical Schools;– Regional Perinatal Intensive Care Centers (RPICCs);– Specialty Children's Hospitals; and– Health care providers serving medically complex children, as determined

by the State.

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Page 19: Statewide Medicaid Managed Care (SMMC)

19

Choice Counseling

Page 20: Statewide Medicaid Managed Care (SMMC)

20

Choice Counseling Defined

• Choice counseling is a service offered by the Agency for Health Care Administration (AHCA), through a contracted enrollment broker, to assist recipients in understanding: – managed care– available plan choices and plan

differences– the enrollment and plan change process.

• Counseling is unbiased and objective.

Page 21: Statewide Medicaid Managed Care (SMMC)

21

The Choice Counseling CycleRecipient

determined eligible for

enrollment or enters open enrollment

Recipient receives

communication informing him of

choices

Recipient may enroll or change via phone, online

or in person

Enrollment or change is

processed during monthly

processing and becomes

effective the following month

Newly eligible recipients are

allowed 90 days to “try” the plan

out, before becoming locked-in

Page 22: Statewide Medicaid Managed Care (SMMC)

22

Recipient Notification and Enrollment

Region Pre-Welcome

LetterWelcome

LetterReminder

Letter

Last Day to Choose a Plan Before Initial Enrollment

Date Enrolled in MMA Plans

 1 4/1/2014 5/26/2014 6/23/2014 7/17/2014 8/1/2014

 2 1/2/2014 2/17/2014 3/24/2014 4/17/2014 5/1/2014

 3 1/1/2014 2/17/2014 3/24/2014 4/17/2014 5/1/2014

 4 1/2/2014 2/17/2014 3/24/2014 4/17/2014 5/1/2014

 5 2/3/2014 3/24/2014 4/21/2014 5/22/2014 6/1/2014

 6 2/3/2014 3/24/2014 4/21/2014 5/22/2014 6/1/2014

 7 4/1/2014 5/26/2014 6/23/2014 7/17/2014 8/1/2014

 8 2/3/2014 3/24/2014 4/21/2014 5/22/2014 6/1/2014

 9 4/1/2014 5/26/2014 6/23/2014 7/17/2014 8/1/2014

 10 3/3/2014 4/21/2014 5/26/2014 6/19/2014 7/1/2014

 11 3/3/2014 4/21/2014 5/26/2014 6/19/2014 7/1/2014

Note: The dates above are when mailings begin. Due to the volume, letters are mailed over several days.

Page 23: Statewide Medicaid Managed Care (SMMC)

When will recipients be notified and be required to enroll?

• Approximately 60 days prior to each region’s start date, eligible Medicaid recipients will receive a letter with enrollment information, including information on how to enroll.

• Eligible recipients who must enroll will have a minimum of 30 days from the date they receive their welcome letter to choose from the plans available in their region.

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Page 24: Statewide Medicaid Managed Care (SMMC)

How Do Recipients Choose an MMA Plan?

• Recipients may enroll in an MMA plan or change plans: – Online at :www.flmedicaidmanagedcare.com

Or– By calling 1-877-711-3662 (toll free) and

• speaking with a choice counselor OR

• using the Interactive Voice Response system (IVR)

• Choice counselors are available to assist recipients in selecting a plan that best meets their needs.

• This assistance will be provided by phone, however recipients with special needs can request a face-to-face meeting.

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Page 25: Statewide Medicaid Managed Care (SMMC)

90 days to change plans• After joining a plan, recipients will

have 90 days to choose a different plan in their region.

• After 90 days, recipients will be locked in and cannot change plans without a state approved good cause reason or until their annual open enrollment.

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Page 26: Statewide Medicaid Managed Care (SMMC)

26

Information about making a plan selection

Page 27: Statewide Medicaid Managed Care (SMMC)

27

Step by Step On-Line Enrollment

Page 28: Statewide Medicaid Managed Care (SMMC)

28

Choice Counseling

Page 29: Statewide Medicaid Managed Care (SMMC)

Your AddressMedicaid is mailing important information to you regarding the MMA program to your home. Make sure we have your current address!

To check, • Please call the ACCESS Customer Call Center(866) 762-2237OR• Visit http://www.myflorida.com/accessflorida/

29

Page 30: Statewide Medicaid Managed Care (SMMC)

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Auto-Assignment Process

If a Recipient does not Make a Plan Choice, how will the Agency determine which MMA plan recipients will be auto assigned to?

• For Recipients who are required to enroll in an MMA plan:

– Recipient is identified as eligible for a specialty plan.

– The recipients prior Medicaid managed care plan is also an MMA plan.

– Recipient is already enrolled (or has asked to be enrolled) in a long term care plan with a sister MMA plan.

– The recipient has a family member(s) already enrolled in, or with a pending enrollment, in an MMA plan.

Page 31: Statewide Medicaid Managed Care (SMMC)

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Specialty PlansCan recipients choose to be in or identify themselves as eligible for a specialty plan?

• Yes, recipients can inform their choice counselor during their choice period that they would like to enroll in a specialty plan if they believe they are eligible for a specialty plan available in their region.

• The specialty plan will be responsible for confirming that the recipient meets the eligibility criteria for the plan.

 

Page 32: Statewide Medicaid Managed Care (SMMC)

32

What Specialty Plans are Available?Managed Medical Assistance Specialty Plans

RegionClear Health Alliance

Positive Healthcare

Children’s Medical Services Network

Magellan Complete Care

Sunshine Health Plan

Freedom Health(Dual Eligibles Only)

HIV/AIDS HIV/AIDS Children with Chronic Conditions

Serious Mental Illness

Child Welfare Cardiovascular Disease; Chronic Obstructive Pulmonary Disease; Congestive Heart Failure; & Diabetes

1 X X X

2 X X X X

3 X X X X

4 X X X

5 X X X X X

6 X X X X X

7 X X X X X

8 X X X X

9 X X X X X

10 X X X X X X

11 X X X X X X

Note:• Magellan Complete Care will not begin operation until July 1, 2014• Children’s Medical Services Network plan will not begin operations until

August 1, 2014• Freedom Health will not begin operations until January 1, 2015

Page 33: Statewide Medicaid Managed Care (SMMC)

33

Specialty Plan Assignment• The Agency is required by Florida law to

automatically enroll Medicaid recipients into a managed care plan if they do not voluntarily choose a plan.

• When a specialty plan is available to serve a specific condition or diagnosis of a recipient, the Agency is required to assign the recipient to that plan.

• The Agency employs a hierarchy for assignment to specialty plans in those instances where a recipient qualifies for enrollment into more than one specialty plan.

Page 34: Statewide Medicaid Managed Care (SMMC)

34

Child Welfare

Children’s Medical Services Network

HIV/AIDS

Serious Mental Illness

If a recipient qualifies for enrollment in more than one of the available specialty plan types, and does not make a voluntary plan choice, they will be assigned to the plan for which they qualify that appears highest

in the chart below:

Dual Eligibles with Chronic Conditions

Page 35: Statewide Medicaid Managed Care (SMMC)

35

Who can Enroll in a Specialty Plan?

• Each specialty plan is designed to serve a unique population.

• Each population must have defined specified criteria based on age, medical condition, or diagnosis, per Florida law.

• A recipient must meet the specified criteria in order to enroll in a specific specialty plan.

• For the most part, the Agency will identify recipients who are eligible to enroll in a specialty plan. However, specialty plans may develop and implement policies and procedures (subject to Agency approval) to screen recipients meeting the specialty plan eligibility criteria and who have not been identified by the Agency.

Page 36: Statewide Medicaid Managed Care (SMMC)

Specialty Plan Enrollment CriteriaSpecialty Plan

Eligibility Criteria

Child Welfare (Sunshine Health Plan)

Medicaid recipients under the age of 21 who have an open case for child welfare services in the Department of Children and Families’ Florida Safe Families Network database.

Serious Mental Illness (Magellan Complete Care)

Medicaid recipients diagnosed with Schizophrenia, Bipolar Disorder, Major Depressive Disorder, or Obsessive Compulsive Disorder• The Agency will identify the eligible population using specific diagnosis codes and/or

medications used to treat the diagnoses specified above.

Children’s Medical Services Network

Medicaid recipients under the age of 21 who meet the Department of Health’s clinical screening criteria for chronic conditions.NOTE: Will begin operations in August 1, 2014

HIV/AIDS (Positive and Clear Health Alliance)

Medicaid recipients diagnosed with HIV or AIDS. • The Agency will identify the eligible population using specific diagnosis codes, laboratory

procedure codes, and/or medications commonly used to treat HIV or AIDS.

Chronic Conditions (Freedom Health, Inc.)

Medicaid recipients aged 21 and older eligible for both Medicare and full Medicaid benefits with a diagnosis of Diabetes, Chronic Obstructive Pulmonary Disease (COPD), Congestive Heart Failure (CHF) or Cardiovascular Disease (CVD).NOTE: Will begin operations in January 1, 2015

Page 37: Statewide Medicaid Managed Care (SMMC)

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Expanded Benefits• All managed care plans participating in the

SMMC program have the opportunity to offer expanded benefits to their enrollees. Expanded benefits are services that are offered in addition to those available through the Medicaid program. Plans can:– Exceed the limits stated in Medicaid policy for

certain services; or – Offer additional services not covered under

the Medicaid state plan (e.g., art therapy, post discharge meals, etc.).

• Specialty plans can choose to offer expanded benefits tailored to their unique population.

Page 38: Statewide Medicaid Managed Care (SMMC)

Expanded BenefitsList of Expanded Benefits Amerig

roup Better Coventry

First Coast

Humana Integral Molina Preferr

edPrestig

e SFCCN Simply Staywell

Sunshine United

Adult dental services (Expanded) Y Y Y   Y Y Y Y Y Y Y Y Y Y

Adult hearing services (Expanded) Y Y   Y   Y Y Y Y Y Y YAdult vision services (Expanded) Y Y Y Y Y Y Y Y Y Y Y Y YArt therapy Y     Y   Y     Y Y  

Equine therapy               Y    

Home health care for non-pregnant adults (Expanded) Y Y Y Y Y Y   Y Y Y Y Y Y

Influenza vaccine Y Y Y Y Y Y Y Y Y Y Y Y YMedically related lodging & food   Y   Y   Y   Y Y Y Y  

Newborn circumcisions Y Y Y Y Y Y Y   Y Y Y Y Y Y

Nutritional counseling Y Y   Y Y Y Y Y Y Y  

Outpatient hospital services (Expanded) Y Y   Y   Y Y Y Y Y Y Y

Over the counter medication and supplies Y Y Y   Y Y Y Y Y Y Y Y Y

Pet therapy       Y   Y     Y    

Physician home visits Y Y   Y   Y   Y Y Y Y Y

Pneumonia vaccine Y Y Y   Y Y Y Y Y Y Y Y Y

Post-discharge meals Y Y   Y Y Y Y   Y Y Y Y

Prenatal/Perinatal visits (Expanded) Y Y   Y Y Y Y Y Y Y Y Y

Primary care visits for non-pregnant adults (Expanded) Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Shingles vaccine Y Y Y Y Y   Y   Y Y Y Y Y

Waived co-payments Y Y   Y Y Y Y Y Y Y Y Y Y

NOTE: Details regarding scope of covered benefit may vary by managed care plan. 38

Page 39: Statewide Medicaid Managed Care (SMMC)

Expanded BenefitsExpanded Benefits Child

WelfareHIV/AIDS (Clear Health)

HIV/AIDS (Positive) SMI

Adult dental services (Expanded) Adult hearing services (Expanded) Adult vision services (Expanded) Art therapy Home and community-based services Home health care for non-pregnant adults (Expanded)

Influenza vaccine Medically related lodging & food Intensive Outpatient Therapy Newborn circumcisions Nutritional counseling Outpatient hospital services (Expanded) Over the counter medication and supplies Physician home visits Pneumonia vaccine Post-discharge meals Prenatal/Perinatal visits (Expanded) Primary care visits for non-pregnant adults (Expanded)

Shingles vaccine Waived co-payments

39

NOTE: Details regarding scope of covered benefit may vary by managed care plan. Children’s Medical Services and the specialty plan for dual eligibles with chronic conditions do not offer Expanded Benefits.

Page 40: Statewide Medicaid Managed Care (SMMC)

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Which Plans are Comprehensive? Region Comprehensive Plans Available

1 None available2 None available3 Sunshine, United4 Sunshine, United5 Sunshine6 Sunshine7 Molina, Sunshine, United8 Sunshine9 Sunshine10 Humana, Sunshine11 Amerigroup, Coventry, Humana, Molina, Sunshine,

United

 

Page 41: Statewide Medicaid Managed Care (SMMC)

Partnership• Choice Counseling wants to partner

with the agencies, organizations and providers that serve Medicaid recipients.– Public and Private Enrollment Sessions– Partner Staff Training– Educational only presentations– Health Fairs

41

Page 42: Statewide Medicaid Managed Care (SMMC)

42

Continuity of Care

Page 43: Statewide Medicaid Managed Care (SMMC)

43

Agency Goals for a Successful MMA Rollout

• Preserve continuity of care, and to greatest extent possible:– Recipients keep primary care provider– Recipients keep current prescriptions– Ongoing course of treatment will go

uninterrupted

• Plans must have the ability to pay providers fully and promptly to ensure no provider cash flow or payroll issues.

Page 44: Statewide Medicaid Managed Care (SMMC)

44

Agency Goals for a Successful MMA Rollout

• Plans must have sufficient and accurate provider networks under contract and taking patients.– Allows an informed choice of providers for

recipients and the ability to make appointments.

• Choice Counseling call center and website must be able to handle volume of recipients engaged in plan choice at any one time.– Regional roll out to ensure success

Page 45: Statewide Medicaid Managed Care (SMMC)

45

Continuity of Care During the Transition to MMA

• Heath care providers should not cancel appointments with current patients.  MMA plans must honor any ongoing treatment, for up to 60 days after MMA starts in each Region, that was authorized prior to the recipient’s enrollment into the plan. 

• Providers will be paid.  Providers should continue providing any services that were previously authorized, regardless of whether the provider is participating in the plan’s network.  Plans must pay for previously authorized services for up to 60 days after MMA starts in each Region, and must pay providers at the rate previously received for up to 30 days.

• Prescriptions will be honored.  Plans must allow recipients to continue to receive their prescriptions through their current provider, for up to 60 days after MMA starts in each Region, until their prescriptions can be transferred to a provider in the plan’s network.  

Page 46: Statewide Medicaid Managed Care (SMMC)

46

• If you have a complaint or issue about Medicaid Managed Care services, please complete the online form found at: http://ahca.myflorida.com/smmc

• Click on the “Report a Complaint” blue button.

• If you need assistance completing this form or wish to verbally report your issue, please contact your local Medicaid area office.

• Find contact information for the Medicaid area offices at: http://www.mymedicaid-florida.com/

http://apps.ahca.myflorida.com/smmc_cirts/

Page 47: Statewide Medicaid Managed Care (SMMC)

Resources Questions can be emailed to:

[email protected]

Updates about the Statewide Medicaid Managed Care program are posted at: www.ahca.myflorida.com/SMMC

Upcoming events and news can be found on the “News and Events” link. You may sign up for our

mailing list by clicking the red “Program Updates” box on the right hand side of the page.

47

Page 48: Statewide Medicaid Managed Care (SMMC)

Additional Information

Youtube.com/AHCAFlorida

Facebook.com/AHCAFlorida

Twitter.com/AHCA_FL

48

SlideShare.net/AHCAFlorida

Page 49: Statewide Medicaid Managed Care (SMMC)

49

Questions?


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