STATIONERY PRICE LIST
DGCOS reserves the right to amend or change the prices within this document without notification
* When placing an order please specify if you require a Founding or Accredited Membership Certificate or Van Sign.All prices + VAT and P&P to be added Tel: 0845 053 8975
LARGE VAN SIGNS* size: 420 x 215 mm
£5 each
MEMBERSHIP CERTIFICATES*size: A4
£2 each
Accredited
CONSUMER BROCHURE6 Page A4 Brochure
75p eachminimum order 50
The Ombudsman is Ronald Barham,
LLM, PhD, FCIArb.; a freeman of the
City of London and an experienced
arbitrator. He has been a dispute
resolution practitioner for most of his
professional career and, for over 25
years, has also served as a member
of tribunal judiciary and chairman
of a statutory tribunal. Prior to his specialising in dispute
resolution, he was in general practice as a chartered surveyor
and consulting engineer [being, then, a Fellow of the Royal
Institution of Chartered Surveyors, the Chartered Institute of
Building and the Architects & Surveyors Institute].
The Ombudsman oversees the handling of complaints and
disputes resulting from breaches of contract, professional
negligence, misconduct or poor service by member firms.
The Ombudsman service is free of charge to both the installer
and consumer and is completely independent of the members
that subscribe to the scheme.
The Double Glazing & Conservatory Ombudsman Scheme
(DGCOS) protects consumers buying Double Glazing products,
Conservatories, Doors, Porches, Fascias, Soffits, Orangeries or
associated products from DGCOS Accredited Members.
All DGCOS Accredited Installers are continually vetted in many
areas to ensure consumers are satisfied. All customers receive
comprehensive protection throughout the buying, installation,
after sales and guarantee experience.
Homeowners who use DGCOS Installers get FREE access to
professional mediators, FREE independent inspectors, a FREE
legally binding dispute resolution service via The Ombudsman
Scheme and a Compensation Fund to honour Awards made by The
Ombudsman.
DGCOS Members provide you, the customer, with all the protection
and safeguards you need, ensuring you make the right choice when
deciding where to place your order.
DGCOS is the ONLY comprehensive Consumer Protection
Organisation operating within the UK Double Glazing and
Conservatory Sector and the ONLY scheme to give consumers this
advanced level of protection and confidence.
The scheme’s ambassador is Nick Ross
(ex BBC Watchdog and Crimewatch presenter).
Ensure your investment is safeguarded by using a DGCOS Member.
What is DGCOS?
Who is the Ombudsman &
what does he do?
Backgroud Information on DGCOS
* NOTE:
The scheme does not cover commercial contracts or supply only contracts where the customer has arranged their own
fitting team for the installation.
Placing your order with a DGCOS member gives you:
Real consumer protection unmatched in the industry
To verify current membership please call:
0844 324 9090 or visit www.dgcos.org.uk
With DGCOS you get accredited installers, independently backed
guarantees (even if the firm refuses to help you or goes out of business),
free access to industry inspectors, professional mediators and – if you’re
still unsatisfied – a highly regarded Ombudsman who can settle your
dispute with the power of the law behind him.
There are lots of trade associations in the building and home improvement
sectors, but DGCOS puts you first - and you don’t pay extra for the
safeguard. Nick Ross (former BBC Watchdog & Crimewatch presenter)
DGCOS Scheme covers these products*:
Double Glazing
Conservatories
Orangeries
Fascias
Soffits
Garden Rooms
Roofline
Car Ports
Solar
Patio’s
Garage Doors
Porches
WHAT IS DGCOS?
The Double Glazing & Conservatory Ombudsman
Scheme (DGCOS) protects consumers buying double
glazing, conservatories, orangeries, roofline and
associated products from DGCOS accredited members.
DGCOS enables quality installers to offer consumers
something extra and therefore differentiate themselves in
the market place.
Homeowners who use DGCOS installers get FREE access
to professional mediators, FREE independent inspectors,
a FREE legally binding dispute resolution service via
The Ombudsman Scheme and a Compensation Fund to
honour awards made by The Ombudsman.
DGCOS is here to protect you - before, during and after
you buy, but only when you use a DGCOS Accredited
Installer.
DGCOS members provide you, the customer, with all the
protection and safeguards you need to ensure you make
the right choice when deciding where to place your
order.
DGCOS is the ONLY comprehensive Ombudsman Scheme
operating within the UK Double Glazing and Conservatory
Sector and the ONLY scheme to give consumers this advanced
level of protection and confidence.
WHO IS THE OMBUDSMAN &
WHAT DOES HE DO?
The QA Ombudsman is Ronald Barham, LLM, PhD,
FCIArb.; a freeman of the City of London and an
experienced arbitrator. He has been a dispute resolution
practitioner for most of his professional career and, for
over 25 years, has also served as a member of tribunal
judiciary and chairman of a statutory tribunal. Prior to
his specialising in dispute resolution, he was in general
practice as a chartered surveyor and consulting engineer
[being, then, a Fellow of the Royal Institution of Chartered
Surveyors, the Chartered Institute of Building and the
Architects & Surveyors Institute].
The Ombudsman oversees the handling of complaints and
disputes resulting from breaches of contract, professional
negligence, misconduct or poor service by member firms.
The Ombudsman services are free of charge to both the
installer and consumer and are completely independent
of the members that subscribe to the scheme.
Ronald Barham
The Ombudsman
• Access to fully vetted and regulated installers
• Deposits protected
• Stage payments protected
• Insurance Backed Guarantee for every customer
• Free mediation (for all parties)
• Free inspections (for all parties)
• Free arbitration (for all parties)
• Ombudsman decisions legally binding on both parties under Arbitration Act 1996
• Compensation Fund (protects all parties)
The Benefits to Consumers of Using a DGCOS Member:
Why I Strongly recommend using a DGCOS Member....
* NOTE: The scheme does not cover commercial contracts or supply only contracts
(for example where the customer has arranged their own fitting team for the installation).
Benefits to Consumers Using a DGCOS Member:
Fully Vetted and Accredited Installers
Free Advice Line: 0800 195 9433
Free Deposit Protection
Free Stage Payment Protection
Free Insurance Backed Guarantee (for every customer)
Free Mediation (to help fully resolve any disputes)
Free Independent Inspections (providing a thorough defect analysis report)
Free Arbitration (to provide a legally binding, enforceable resolution)
Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)
Free access to Compensation Fund (to honour all Ombudsman Awards)
Why I Strongly recommend
using a DGCOS Member....
With DGCOS you get accredited installers, independently backed guarantees (even
if the firm refuses to help you or goes out of business), free access to industry
inspectors, professional mediators and – if you’re unsatisfied – a highly
regarded Ombudsman who can settle your dispute with the power of the
law behind him. There are lots of confusing trade association logos in
the building and home improvement sectors, but few offer complete
consumer protection. DGCOS is the real deal. And you don’t pay extra
for the safeguards.
DGCOS Scheme covers:*
Double Glazing Conservatories Orangeries
Fascias Soffits
Garden Rooms
Roofline Car Ports
Porches Garage Doors
Protect your
Investment
by using a
DGCOS Installer
Consumer
Protection
at its best!
Check
You Are
Protected!Watch the Consumer DVD featuring Nick Ross
by visiting www.dgcos.org.uk
Follow these three simple steps:
1. Go to www.dgcos.org.uk/jobfinder
2. Enter your Surname
3. Enter your Postcode
OR Contact:
NOTE:
If your job is not registered within 5 days of
you placing your order please contact DGCOS
to ensure you are registered and receive
protection.
•
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roof & Wall Coatings
Solar Systems
Wooden Outbuildings
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
“authorised” company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the
Deposit payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works
carried out without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
For further information or advice telephone IWA on 01604 604511 9-5pm Mon-Fri. or e-mail: [email protected]
20 Billing Road, Northampton, NN1 5AW
Independent Warranty is Authorised and Regulated by the Financial Services Authority
1.
Deposit Protection for contracts upto £200,000
Underwritten by Elite Insurance Company Limited
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roofing
Roofline
Roof & Wall Coatings
SoffitsSolar Systems
Water Purification Systems
Wooden Outbuildings
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met, the deposit paid, is insured by this certificate up to a
Maximum of £50,000.
CUSTOMER NAME ........................
..........................
....................... SUPPLIER'S NAME ............
..........................
...................... .
DEPOSIT PAID £ ..........................
................. (MAX 25% or £50,000 whichever is the lesser) DATE PAID ............
......................... .
CONTRACT VALUE £ ............................
............ (MAX £200,000)
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
"authorised" company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the Deposit
payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works carried out
without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the certificate holder
will provide proof of payment, a copy of this certificate and a copy of the contract.
Signature Below is Confirmation of Cover:
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Registered Office Address: 913 Europort, Europort Road, Gibraltar
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
Insurance company Itd
Certificate Number:
AZ/00/
AZ/12345678
Deposit Protection for contracts upto £200,000
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met,
Maximum of £50,000.
CUSTOMER NAME Mrs Susan Smith SUPPLIER’S NAME Carter Glass
CONTRACT VALUE £160,000 (MAX £200,000) DEPOSIT PAID/CONTRACT SIGNED 6th December 2010
DEPOSIT PAID £40,000 (MAX 25% or £50,000 whichever is the lesser)
�R�I�C�H�A�R�D�
�C�H�R�I�S�T�I�E
CHIEF EXECUTIVE OFFICER
�D�o�u�b�l�e��G�l�a�z�i�n�g
��&��C�o�n�s�e�r�v�a�t�o�r�y
�Q�u�a�l�i�t�y��A�s�s�u�r�a�n
�c�e��O�m�b�u�d�s�m�a�n
��S�c�h�e�m�e
Richard Christie
�T�h�e��D�o�u�b�l�e��G�l�a�z
�i�n�g��&��C�o�n�s�e�r�v�a�t�o
�r�y��Q�u�a�l�i�t�y��A�s�s�u�r
�a�n�c�e��O�m�b�u�d�s�m�a
�n��S�c�h�e�m�e�.��R�e�g�i�s
�t�e�r�e�d��i�n��E�n�g�l�a�n�d
��N�o�.��5�8�6�0�6�7�2
�C�e�n�t�u�r�i�o�n��H�o�u�s�e
�,��1�2�9��D�e�a�n�s�g�a�t�e�,
��M�a�n�c�h�e�s�t�e�r�,��M�3��3�W�R�,��T�:��0�8�4
�5��0�5�3��8�9�7�5�,��F�:��0
�8�4�5��0�5�3��8�9�7�2�,��E
�:��i�n�f�o�@�d�g�c�o�s�.�o�r�g
�.�u�k�,��W�:��w�w�w�.�d�g�c�o�s�.�o�r�g
�.�u�k�.
C u s t o m e r R e g i s t r a t i o n
Mr Test
Address 1
Address 2
TownCounty
Postcode
Installation Ref:- 00/000A
Installation Details
Type:- Conservatory
Installer / Member Details
Company Name
Address of Installation:-
Address 1, Address2, Town, County, Postcode
Registration Start Date:- 01 March 2010
Dear Mr Test
Your details are now registered with DGCOS. This Certificate confirms that you are using a current member
of The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS) for your
installation. You now have protection under this scheme.
It also confirms that you have a mechanism in place which allows DGCOS to oversee any complaints about
your order from the date you place your order, through the installation process AND for the whole period of
the warranty/guarantee. This includes helping ensure any remedial or warranty work required during the
period of guarantee is carried out to professional standards.
In the unlikely event of a dispute or complaint, you have the right to complain to DGCOS, who can then
initially offer Conciliation and/ or Mediation (possibly including site inspections where deemed necessary by
DGCOS Officers). Should this process not conclude the matter, you may refer the dispute directly to The
Ombudsman for further investigation and possibly Arbitration.
The Ombudsman can investigate any breaches of professional standards, maladministration, inefficiency or
undue delay, and order that the member honours its guarantees and remedial promises. A full set of
procedural rules and information leaflets is available on request.
Insurance Backed Guarantee
On satisfactory completion of the above installation you will be sent a guarantee by the installer. This
guarantee will be underwritten by the Independent Warranty Association in case the installer ceases to trade.
For more information about any of the above please call:
Tel: 0845-053-8975 or visit: www.dgcos.org.uk
•
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roof & Wall Coatings
Solar Systems
Wooden Outbuildings
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
“authorised” company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the
Deposit payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works
carried out without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
For further information or advice telephone IWA on 01604 604511 9-5pm Mon-Fri. or e-mail: [email protected]
20 Billing Road, Northampton, NN1 5AW
Independent Warranty is Authorised and Regulated by the Financial Services Authority
1.
Deposit Protection for contracts upto £200,000
Underwritten by Elite Insurance Company Limited
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roofing
Roofline
Roof & Wall Coatings
SoffitsSolar Systems
Water Purification Systems
Wooden Outbuildings
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met, the deposit paid, is insured by this certificate up to a
Maximum of £50,000.
CUSTOMER NAME ........................
..........................
....................... SUPPLIER'S NAME ............
..........................
...................... .
DEPOSIT PAID £ ..........................
................. (MAX 25% or £50,000 whichever is the lesser) DATE PAID ............
......................... .
CONTRACT VALUE £ ............................
............ (MAX £200,000)
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
"authorised" company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the Deposit
payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works carried out
without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the certificate holder
will provide proof of payment, a copy of this certificate and a copy of the contract.
Signature Below is Confirmation of Cover:
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Registered Office Address: 913 Europort, Europort Road, Gibraltar
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
Insurance company Itd
Certificate Number:
AZ/00/
AZ/12345678
Deposit Protection for contracts upto £200,000
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met,
Maximum of £50,000.
CUSTOMER NAME Mrs Susan Smith SUPPLIER’S NAME Carter Glass
CONTRACT VALUE £160,000 (MAX £200,000) DEPOSIT PAID/CONTRACT SIGNED 6th December 2010
DEPOSIT PAID £40,000 (MAX 25% or £50,000 whichever is the lesser)
�R�I�C�H�A�R�D�
�C�H�R�I�S�T�I�E
CHIEF EXECUTIVE OFFICER
�D�o�u�b�l�e��G�l�a�z�i�n�g
��&��C�o�n�s�e�r�v�a�t�o�r�y
�Q�u�a�l�i�t�y��A�s�s�u�r�a�n
�c�e��O�m�b�u�d�s�m�a�n
��S�c�h�e�m�e
Richard Christie
�T�h�e��D�o�u�b�l�e��G�l�a�z
�i�n�g��&��C�o�n�s�e�r�v�a�t�o
�r�y��Q�u�a�l�i�t�y��A�s�s�u�r
�a�n�c�e��O�m�b�u�d�s�m�a
�n��S�c�h�e�m�e�.��R�e�g�i�s
�t�e�r�e�d��i�n��E�n�g�l�a�n�d
��N�o�.��5�8�6�0�6�7�2
�C�e�n�t�u�r�i�o�n��H�o�u�s�e
�,��1�2�9��D�e�a�n�s�g�a�t�e�,
��M�a�n�c�h�e�s�t�e�r�,��M�3��3�W�R�,��T�:��0�8�4
�5��0�5�3��8�9�7�5�,��F�:��0
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�.�u�k�.
C u s t o m e r R e g i s t r a t i o n
Mr Test
Address 1
Address 2
TownCounty
Postcode
Installation Ref:- 00/000A
Installation Details
Type:- Conservatory
Installer / Member Details
Company Name
Address of Installation:-
Address 1, Address2, Town, County, Postcode
Registration Start Date:- 01 March 2010
Dear Mr Test
Your details are now registered with DGCOS. This Certificate confirms that you are using a current member
of The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS) for your
installation. You now have protection under this scheme.
It also confirms that you have a mechanism in place which allows DGCOS to oversee any complaints about
your order from the date you place your order, through the installation process AND for the whole period of
the warranty/guarantee. This includes helping ensure any remedial or warranty work required during the
period of guarantee is carried out to professional standards.
In the unlikely event of a dispute or complaint, you have the right to complain to DGCOS, who can then
initially offer Conciliation and/ or Mediation (possibly including site inspections where deemed necessary by
DGCOS Officers). Should this process not conclude the matter, you may refer the dispute directly to The
Ombudsman for further investigation and possibly Arbitration.
The Ombudsman can investigate any breaches of professional standards, maladministration, inefficiency or
undue delay, and order that the member honours its guarantees and remedial promises. A full set of
procedural rules and information leaflets is available on request.
Insurance Backed Guarantee
On satisfactory completion of the above installation you will be sent a guarantee by the installer. This
guarantee will be underwritten by the Independent Warranty Association in case the installer ceases to trade.
For more information about any of the above please call:
Tel: 0845-053-8975 or visit: www.dgcos.org.uk
Once you have signed a contract with a DGCOS
member, the installer should register your details
online with DGCOS.
DGCOS will then post to you:-
Customer Registration Certificate
Documents protecting your deposit
Documents protecting your guarantee
Customer Survey & pre-paid envelope
(to ensure we police quality and customer feedback)
Nick Ross explains everything in 2 minutes!
If you don’t receive your documentation
within 5 working days then call:-
0800 195 9433
(freephone)
To verify your installer is currently a member please call:
0800 195 9433 or visit www.dgcos.org.uk
What You Will Receive When Placing
an Order with a DGCOS Member? Check You Are
Registered with DGCOS!
unmatched in theReal consumer protection
industry
Nick Ross
(Former BBC Watchdog and Crimewatch presenter).
Ronald Barham
•
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roof & Wall Coatings
Solar Systems
Wooden Outbuildings
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
“authorised” company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the
Deposit payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works
carried out without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
For further information or advice telephone IWA on 01604 604511 9-5pm Mon-Fri. or e-mail: [email protected]
20 Billing Road, Northampton, NN1 5AW
Independent Warranty is Authorised and Regulated by the Financial Services Authority
1.
Deposit Protection for contracts upto £200,000
Underwritten by Elite Insurance Company Limited
Bathrooms
Bedrooms
CarPorts
Cladding
Conservatories
Double Glazed Doors
Double Glazed Windows
Extensions
Fascias
Garage Conversions
Garage Doors
Kitchens
Loft Conversions
Roofing
Roofline
Roof & Wall Coatings
SoffitsSolar Systems
Water Purification Systems
Wooden Outbuildings
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met, the deposit paid, is insured by this certificate up to a
Maximum of £50,000.
CUSTOMER NAME ........................
..........................
....................... SUPPLIER'S NAME ............
..........................
...................... .
DEPOSIT PAID £ ..........................
................. (MAX 25% or £50,000 whichever is the lesser) DATE PAID ............
......................... .
CONTRACT VALUE £ ............................
............ (MAX £200,000)
DEPOSIT PROTECTION TERMS AND CONDITIONS
The Deposit Protection Cover period shall expire 90 days after the date of payment of the deposit or upon completion of
the contract whichever is the earlier. The period may be extended by written request to IWA, any extension granted will
be given in writing.
In the event of the supplier ceasing to trade prior to the completion of the contract, and within the 90 day period (or
longer if extension has been granted in writing) the Insurers will arrange for the completion of the contract by an IWA
"authorised" company or at their discretion may refund the deposit. The cost to You will be no greater than the
outstanding balance (the outstanding balance is the difference between the original total contract price and the Deposit
payment upto a maximum of 25% of the contract value).No liability will be accepted by Insurers for any works carried out
without written authorisation from IWA. In the event of a claim under this Deposit Protection cover the certificate holder
will provide proof of payment, a copy of this certificate and a copy of the contract.
Signature Below is Confirmation of Cover:
Elite Insurance Company Limited - Authorised Signatory
Underwriters: Elite Insurance Company Limited
Registered Office Address: 913 Europort, Europort Road, Gibraltar
Elite Insurance Company Limited is registered in Gibraltar No. 91111
Licensed by the Commissioner of Insurance under The Insurance Companies Act 1987 to Carry On Insurance Business
Authorised by the Financial Services Authority under their passporting arrangements. Authorised number 446926.
Insurance company Itd
Certificate Number:
AZ/00/
AZ/12345678
Deposit Protection for contracts upto £200,000
This is to certify that providing the deposit is paid (max £50,000 or 25% of contract value whichever is the lesser) and
providing the terms and conditions set out below have been met,
Maximum of £50,000.
CUSTOMER NAME Mrs Susan Smith SUPPLIER’S NAME Carter Glass
CONTRACT VALUE £160,000 (MAX £200,000) DEPOSIT PAID/CONTRACT SIGNED 6th December 2010
DEPOSIT PAID £40,000 (MAX 25% or £50,000 whichever is the lesser)
�R�I�C�H�A�R�D�
�C�H�R�I�S�T�I�E
CHIEF EXECUTIVE OFFICER
�D�o�u�b�l�e��G�l�a�z�i�n�g
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Richard Christie
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C u s t o m e r R e g i s t r a t i o n
Mr Test
Address 1
Address 2
TownCounty
Postcode
Installation Ref:- 00/000A
Installation Details
Type:- Conservatory
Installer / Member Details
Company Name
Address of Installation:-
Address 1, Address2, Town, County, Postcode
Registration Start Date:- 01 March 2010
Dear Mr Test
Your details are now registered with DGCOS. This Certificate confirms that you are using a current member
of The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS) for your
installation. You now have protection under this scheme.
It also confirms that you have a mechanism in place which allows DGCOS to oversee any complaints about
your order from the date you place your order, through the installation process AND for the whole period of
the warranty/guarantee. This includes helping ensure any remedial or warranty work required during the
period of guarantee is carried out to professional standards.
In the unlikely event of a dispute or complaint, you have the right to complain to DGCOS, who can then
initially offer Conciliation and/ or Mediation (possibly including site inspections where deemed necessary by
DGCOS Officers). Should this process not conclude the matter, you may refer the dispute directly to The
Ombudsman for further investigation and possibly Arbitration.
The Ombudsman can investigate any breaches of professional standards, maladministration, inefficiency or
undue delay, and order that the member honours its guarantees and remedial promises. A full set of
procedural rules and information leaflets is available on request.
Insurance Backed Guarantee
On satisfactory completion of the above installation you will be sent a guarantee by the installer. This
guarantee will be underwritten by the Independent Warranty Association in case the installer ceases to trade.
For more information about any of the above please call:
Tel: 0845-053-8975 or visit: www.dgcos.org.uk
(freephone)
0800 195 9433
(freephone)
OR
DGCOS Scheme Support Services
Freepost Licence No NWW6553
Centurion House
129 Deansgate
Manchester
M3 3WR
BUSINESS REPLY SERVICE
Licence No. NWW6553
Scheme Support Services
IntroduCtIon
02 | Consumer Protection in the double glazing and conservatory industry
This report has been produced
for the benefit of homeowners
who are thinking about having
double glazed windows fitted or conservatories built, and for consumer protection bodies/advisors and the consumer media who
comment on the subject. It has been commissioned by DGCOS (Double Glazing & Conservatory Ombudsman Scheme).
This report seeks to make sense of the largely unregulated, complex and often incomplete or deficient
consumer protection offered by window and conservatory companies and trade associations working in the industry. Its aim is to ensure
consumers have the knowledge to make informed
decisions when choosing an installer that should be
trusted to carry out work in their homes. There are a surprisingly large number of
organisations that offer some form of consumer
protection. But homeowners are generally not aware
of the varying levels and types of protection offered
by these organisations. Good intentions on their own
do not provide protection, and many homeowners
suffer misery and distress when things go wrong and
when problems are not rectified.
The report has been researched
and compiled by David Herman, a
chartered accountant with thirty five
years experience in the construction
industry. David was Finance Director
of Anglian Windows, the industry’s
largest window and conservatory
manufacturing and installing company from 1987 to 1996, and
had responsibility for its MBO from
BET plc and its subsequent listing on
the London Stock Exchange. Since
leaving Anglian, David has worked
as an independent consultant within
the industry. He currently gives some
of his time to the Citizens Advice
Bureau, where he often helps with
consumer rights issues. This is the first version of the
report. It has been compiled from
information contained on each
organisation’s website and other
published and freely available sources ie information
a consumer would be able to compile if they took the
time and trouble, plus informed industry knowledge
from the trade press and knowledge acquired by
seeing what happens to protection in practice and
the circumstances that lead to complaints.
Efforts have been made to ensure that the
information is accurate at the time of publication. If
any organisation finds a mistake or relevant omission
please submit corrective information in writing to
David Herman at [email protected].
“This report seeks to make sense of the largely unregulated,
complex and often incomplete or deficient consumer protection
offered by window and conservatory companies and trade
associations working in the industry.” DAVID HERMAN, FCA
David Herman, FCA
Centurion House, 129 Deansgate
Manchester, M3 3WRT: 0845 053 8975 F: 0845 053 8972 E: [email protected] www.dgcos.org.ukThe Double Glazing & Conservatory Quality Assurance Ombudsman Scheme is a not for profit organisation. Registered in England No. 5860672
Why you should
always use a DGCOS member Double Glazing Conservatories
Windows & Doors Orangeries Fascias & Soffits Roofline
The Consumer Protection Report
The Consumer Protection Report (otherwise known as the
‘Herman Report’) highlights, for the first time, what protection
homeowners actually receive when buying double glazing or
conservatories.Its aim is to ensure consumers have the knowledge to make
informed decisions when choosing an installer who should
be trusted to carry out work in their homes.The report was researched by David Herman FCA (who was
formerly Finance Director of Anglian Windows from 1987
to 1996), with over 30 years experience in the construction
industry, now providing his time freely advising consumers in
his role with the Citizens Advice Bureau.David Herman’s report suggests 10 key questions for
homeowners to ask an installer before buying double
glazing or conservatories (see table opposite).
Download Your Free Copy of the Report at:
www.dgcos.org.uk
The Herman Report
by David Herman FCA
for DGCOS (Double Glazing and Conservatory Ombudsman Scheme)
Foreword by Nick Ross(Former BBC Watchdog and Crimewatch Presenter)
The Consumer Protection Reportdouble glazing and conservatories
The Top 10 Questions Consumers should ask
(before placing an order): -1 Ask the installer which trade bodies they belong to and get
proof of membership.2 Double check with the trade body to verify membership (at the
same time verifying recommendation no. 10 below)
3 Ask for a copy of the installer’s guarantee before placing your
order.
4Always ask for a written guarantee on completion from the
installer with the terms and period of cover clearly stated. If your
guarantee doesn’t arrive within a week or two of your project
being completed you may need to chase the installer.
5 Ask the installer if an Insurance Backed Guarantee (IBG) is
offered or included in the price.6
Ask to see the installer’s Contract and Terms & Conditions
before placing an order. Ask the installer to explain any terms
you don’t understand.
7
If you are asked to pay a deposit check:
• If the installer provides deposit protection insurance.
• How much of the deposit is covered under the insurance.
• If you will need to notify/register your deposit with the
insurance provider and if so within what timescales.
• If there is a time limit on the deposit protection and also the
time limit on making a claim i.e. how long does the cover last
for?
8 Ask the installer which insurer provides the IBG and ask to see a
sample policy.
9
Contact the IBG provider and check:
• If you have to apply for the policy and by what date.
• If you need to send a satisfaction slip back and by when.
• If the installer has to register the customer’s details with the
insurance provider.• If the IBG pays out regardless of how the installer ceases to
trade• If the IBG pays out even if the consumer paid by credit card or
bought on finance• If there’s an excess charge when you make a claim on an IBG.
10
Contact the trade organisations and check:
• How they can help the consumer in the event of a dispute
and if there are any costs involved.
• If an inspection service and report is available should a dispute
arise (and how much it costs).• If the inspection report finds in the consumer’s favour how
they can enforce this.• If there is a legally binding arbitration service if disputes are not
resolved at an earlier stage, and how much it costs.
• How they support a consumer in the event of the installer not
complying with any decisions.
• Is your website and/or marketing literature up to date and
accurate? Do you provide additional protection that I as a
consumer should know about? Could I see where that is
specified please?
DGCOS helps thousands of consumers...
I wish to thank the DGCOS for being
instrumental in sorting out a problem
with my Double Glazed Front Door. DGCOS liaised direct with the door supplier who consequently repaired the door to my satisfaction. Without DGCOS intervention , I doubt I would
have been able to achieve either!.Bryan Noon
I am very pleased with the service we have received
from DGCOS. They have been extremely helpful and
have taken the initiative and not left me in the lurch.
It’s very reassuring that DGCOS exists to help the
general public in the event of a problem. I can only
sing the praises of DGCOS and would recommend
consumers ask their installer if they are a member of
DGCOS. It just gives you the security and fallback if a
company goes out of business.Andrew Gledhill
I am staggered by the speedy response by the DGCOS. I cannot praise highly
enough the efforts of DGCOS in coming up with a solution to a complex
problem. If it wasn’t for the efforts of the DGCOS I would have had to pay
£1000s to rectify what was a major problem with my conservatory. DGCOS
did more than we could have ever expected and we are eternally grateful to
DGCOS for all the help and assistance we have received. I would recommend
everybody use a DGCOS member then if you are, like me left with problems
you have someone on your side to help you.
Gordon Cooper
I would like to offer my wholehearted support for DGCOS, it contains all of the
safeguards that the consumer desperately needs from the Double Glazing and
Conservatory industry, which currently is not there. The DGCOS in my opinion
is needed desperately, to at last protect the rights of the consumer.
Alexander John Prescott
DGCOS has shown a true appetite to resolve my
problem and as a consumer it is reassuring to know
that there is someone we can turn to for any help
or advice. DGCOS gives me peace of mind that if a
problem does occur I can contact them to resolve it.
It should be compulsory for installers to join DGCOS
so consumers are protected and fully covered.
Graham CorristineQuite by chance, I discovered the DGCOS, and I am so glad I did! I now have
my nice new windows, and am really happy with the result. I have already
recommended DGCOS to other people and will continue to do so. Thank you
DGCOS for making the whole ‘double-glazing’ experience so much easier.
Paula Best
We experienced problems with our conservatory roof and there was dampness showing on the wall. The person at DGCOS was very helpful and really understood our situation. It’s
great to know that there is someone you can turn to in the event of a problem. It just gives me the peace of
mind that there are organisations out
there like DGCOS that are on your side
and want to help. Anthony Kent
Mr & Mrs Cooper
Anthony Kent
Andrew Gledhill
Graham Corristine
Bryan Noon
IntroduCtIon
02 | Consumer Protection in the double glazing and conservatory industry
This report has been produced for the benefit of homeowners who are thinking about having double glazed windows fitted or conservatories built, and for consumer protection bodies/advisors and the consumer media who comment on the subject. It has been commissioned by DGCOS (Double Glazing & Conservatory Ombudsman Scheme).
This report seeks to make sense of the largely unregulated, complex and often incomplete or deficient consumer protection offered by window and conservatory companies and trade associations working in the industry. Its aim is to ensure consumers have the knowledge to make informed decisions when choosing an installer that should be trusted to carry out work in their homes.
There are a surprisingly large number of organisations that offer some form of consumer protection. But homeowners are generally not aware of the varying levels and types of protection offered by these organisations. Good intentions on their own do not provide protection, and many homeowners suffer misery and distress when things go wrong and when problems are not rectified.
The report has been researched and compiled by David Herman, a chartered accountant with thirty five years experience in the construction industry. David was Finance Director of Anglian Windows, the industry’s largest window and conservatory manufacturing and installing company from 1987 to 1996, and had responsibility for its MBO from BET plc and its subsequent listing on the London Stock Exchange. Since leaving Anglian, David has worked as an independent consultant within the industry. He currently gives some of his time to the Citizens Advice Bureau, where he often helps with consumer rights issues.
This is the first version of the report. It has been compiled from information contained on each organisation’s website and other
published and freely available sources ie information a consumer would be able to compile if they took the time and trouble, plus informed industry knowledge from the trade press and knowledge acquired by seeing what happens to protection in practice and the circumstances that lead to complaints.
Efforts have been made to ensure that the information is accurate at the time of publication. If any organisation finds a mistake or relevant omission please submit corrective information in writing to David Herman at [email protected].
“This report seeks to make sense of the largely unregulated, complex and often incomplete or deficient consumer protection offered by window and conservatory companies and trade associations working in the industry.” DAVID HERMAN, FCA
David Herman, FCA
Centurion House, 129 Deansgate Manchester, M3 3WR
T: 0845 053 8975 F: 0845 053 8972 E: [email protected] www.dgcos.org.uk
The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme is a not for profit organisation. Registered in England No. 5860672
Why you should
always use a DGCOS member
Double Glazing Conservatories
Windows & Doors Orangeries
Fascias & Soffits Roofline
The Consumer Protection ReportThe Consumer Protection Report (otherwise known as the
‘Herman Report’) highlights, for the first time, what protection
homeowners actually receive when buying double glazing or
conservatories.
Its aim is to ensure consumers have the knowledge to make
informed decisions when choosing an installer who should
be trusted to carry out work in their homes.
The report was researched by David Herman FCA (who was
formerly Finance Director of Anglian Windows from 1987
to 1996), with over 30 years experience in the construction
industry, now providing his time freely advising consumers in
his role with the Citizens Advice Bureau.
David Herman’s report suggests 10 key questions for
homeowners to ask an installer before buying double
glazing or conservatories (see table opposite).
Download Your Free Copy of the Report at:
www.dgcos.org.uk
The Herman Report
by David Herman FCA
for DGCOS (Double Glazing and Conservatory Ombudsman Scheme)
Foreword by Nick Ross
(Former BBC Watchdog and Crimewatch Presenter)
The Consumer Protection Reportdouble glazing and conservatories
The Top 10 Questions Consumers should ask (before placing an order): -
1 Ask the installer which trade bodies they belong to and get proof of membership.
2 Double check with the trade body to verify membership (at the same time verifying recommendation no. 10 below)
3 Ask for a copy of the installer’s guarantee before placing your order.
4
Always ask for a written guarantee on completion from the installer with the terms and period of cover clearly stated. If your guarantee doesn’t arrive within a week or two of your project being completed you may need to chase the installer.
5 Ask the installer if an Insurance Backed Guarantee (IBG) is offered or included in the price.
6Ask to see the installer’s Contract and Terms & Conditions before placing an order. Ask the installer to explain any terms you don’t understand.
7
If you are asked to pay a deposit check:• If the installer provides deposit protection insurance.• How much of the deposit is covered under the insurance.• If you will need to notify/register your deposit with the
insurance provider and if so within what timescales.• If there is a time limit on the deposit protection and also the
time limit on making a claim i.e. how long does the cover last for?
8 Ask the installer which insurer provides the IBG and ask to see a sample policy.
9
Contact the IBG provider and check:• If you have to apply for the policy and by what date.• If you need to send a satisfaction slip back and by when.• If the installer has to register the customer’s details with the
insurance provider.• If the IBG pays out regardless of how the installer ceases to
trade• If the IBG pays out even if the consumer paid by credit card or
bought on finance• If there’s an excess charge when you make a claim on an IBG.
10
Contact the trade organisations and check:• How they can help the consumer in the event of a dispute
and if there are any costs involved.• If an inspection service and report is available should a dispute
arise (and how much it costs).• If the inspection report finds in the consumer’s favour how
they can enforce this.• If there is a legally binding arbitration service if disputes are not
resolved at an earlier stage, and how much it costs.• How they support a consumer in the event of the installer not
complying with any decisions.• Is your website and/or marketing literature up to date and
accurate? Do you provide additional protection that I as a consumer should know about? Could I see where that is specified please?
DGCOS helps thousands of consumers...
I wish to thank the DGCOS for being
instrumental in sorting out a problem
with my Double Glazed Front Door.
DGCOS liaised direct with the door
supplier who consequently repaired
the door to my satisfaction. Without
DGCOS intervention , I doubt I would
have been able to achieve either!.
Bryan Noon
I am very pleased with the service we have received
from DGCOS. They have been extremely helpful and
have taken the initiative and not left me in the lurch.
It’s very reassuring that DGCOS exists to help the
general public in the event of a problem. I can only
sing the praises of DGCOS and would recommend
consumers ask their installer if they are a member of
DGCOS. It just gives you the security and fallback if a
company goes out of business.
Andrew Gledhill
I am staggered by the speedy response by the DGCOS. I cannot praise highly
enough the efforts of DGCOS in coming up with a solution to a complex
problem. If it wasn’t for the efforts of the DGCOS I would have had to pay
£1000s to rectify what was a major problem with my conservatory. DGCOS
did more than we could have ever expected and we are eternally grateful to
DGCOS for all the help and assistance we have received. I would recommend
everybody use a DGCOS member then if you are, like me left with problems
you have someone on your side to help you.
Gordon Cooper
I would like to offer my wholehearted support for DGCOS, it contains all of the
safeguards that the consumer desperately needs from the Double Glazing and
Conservatory industry, which currently is not there. The DGCOS in my opinion
is needed desperately, to at last protect the rights of the consumer.
Alexander John Prescott
DGCOS has shown a true appetite to resolve my
problem and as a consumer it is reassuring to know
that there is someone we can turn to for any help
or advice. DGCOS gives me peace of mind that if a
problem does occur I can contact them to resolve it.
It should be compulsory for installers to join DGCOS
so consumers are protected and fully covered.
Graham Corristine
Quite by chance, I discovered the DGCOS, and I am so glad I did! I now have
my nice new windows, and am really happy with the result. I have already
recommended DGCOS to other people and will continue to do so. Thank you
DGCOS for making the whole ‘double-glazing’ experience so much easier.
Paula Best
We experienced problems with our
conservatory roof and there was
dampness showing on the wall. The
person at DGCOS was very helpful
and really understood our situation. It’s
great to know that there is someone
you can turn to in the event of a
problem. It just gives me the peace of
mind that there are organisations out
there like DGCOS that are on your side
and want to help.
Anthony Kent
Mr & Mrs Cooper
Anthony Kent
Andrew Gledhill
Graham Corristine
Bryan Noon
MEMBERSHIP PLAQUEsize: A4
£95 each
POP UP BANNERsize: 2220 x 865 mm
£149 each
DROP CARDS/DOOR CANVAS CARDSsize: 105 x 148 mm
5p eachminimum order 100
Benefits to Consumers Using a DGCOS Member:
Protect your
investment by
using a DGCOS
installer
Fully Vetted and Accredited Installers
Free Advice Line: 0800 195 9433
Free Deposit Protection
Free Stage Payment Protection
Free Insurance Backed Guarantee (for every customer)
Free Mediation (to help fully resolve any disputes)
Free Independent Inspections (providing a thorough
defect analysis report)
Free Arbitration (to provide a legally binding,
enforceable resolution)
Free access to Ombudsman (to conclude disputes
without incurring legal fees or costs)
Free access to Compensation Fund (to honour all
Ombudsman Awards)
0800 195 9433 or visit www.dgcos.org.uk
(freephone)
To verify your installer is currently a member please call
Why you should
always use a DGCOS member
Double Glazing Conservatories Windows & Doors Orangeries Fascias & Soffits Roofline
PEACE OF MIND PACKSincluded within the pack are 5 certificates
overprinted with your logo & details
£1.50 eachminimum order 50
RICHARD CHRISTIE
CHIEF EXECUTIVE OFFICER
Double Glazing & Conservatory
Quality Assurance Ombudsman Scheme
Richard Christie
The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme. Registered in England No. 5860672
For more information call DGCOS on:
Telephone: 0844-324-9090 or visit www.dgcos.org.uk
The DGCOS
Compensation Fund
Summary
In addition to DGCOS Insurance Guarantee Provider’s protection of consumers’ deposits and stage payments, all
repayments ordered by the Ombudsman are backed by a Compensation Fund. See below for details:-
Why the need for a Compensation Fund?
Over a number of years, DGCOS research identified several areas within the double glazing and conservatory
installation sector where consumers were potentially at risk of losing money or being disadvantaged.
DGCOS was created in order to address these problems by providing robust Ombudsman based processes to deal with
customer complaints.
The Ombudsman has the power to make financial awards in connection with the determination of a complaint. These
might be in relation to payment of compensation, costs or any other related matter such as (but not limited to) loss of
deposits or stage payments (outside of those covered by DGCOS Insurance Guarantee Providers) or some other loss
suffered by a consumer using a DGCOS member.
The DGCOS complaints procedure includes in appropriate cases, access to a Compensation Fund which can provide
a discretionary payment in satisfaction of an Ombudsman’s Award.
What is The DGCOS Compensation Fund?
The Compensation Fund exists to ensure that the beneficiaries of all Ombudsman awards receive any financial payment
or compensation due to them as a result of the Award.
Upon joining The Scheme every trade member of DGCOS agrees to contribute to the Compensation Fund.
The trustees of the Fund hold these monies for use in support of the beneficiaries of the Ombudsman’s Awards.
When is The Fund Used?
The Fund can be claimed upon should any payment due under an Ombudsman’s award not be made in accordance
with the terms of the Award.
The successful party must use its best endeavours to procure payment of any Awards by the other party but, as a last
resort, may make an application to the Compensation Fund for discretionary payment in lieu.
All payments from the Compensation Fund must be authorised by the Ombudsman.
RICHARD CHRISTIECHIEF EXECUTIVE OFFICERDouble Glazing & ConservatoryQuality Assurance Ombudsman Scheme
Richard Christie
The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme. Registered in England No. 5860672
Dear Customer/Potential Customer,The above business is an Accredited Member of The Double Glazing & Conservatory Quality Assurance Ombudsman
Scheme (DGCOS). The scheme covers installers fitting: double glazing, conservatories, orangeries, roofline and associated
products. All members have passed a comprehensive vetting procedure.
All Accredited Installers must, as a minimum:
• Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within the last 12
months) who can be independently approached for quality assurance purposes.
• Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for
quality assurance purposes.• Provide DGCOS administrators with a copy of their current Health and Safety Policy.
• Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability.
• Provide every customer with a Written Contract (to include Terms and Conditions).
• Provide every customer with a Written Guarantee.
• Provide every customer with Deposit Protection Insurance (where a deposit has been taken).
• Provide every customer with an Insurance Backed Guarantee.
• Allow DGCOS Inspectors to inspect any installation deemed necessary.
• Allow DGCOS to send every customer a Satisfaction Questionnaire.
• Submit to the legal jurisdiction of DGCOS and the Ombudsman.
Accountability and ProtectionIn the event of a complaint the customer may request the involvement of The Ombudsman. DGCOS can
then arrange for free Mediation, free Independent Inspections or ultimately free Arbitration by The Ombudsman.
The Ombudsman’s decision is final, legally binding and enforceable under the terms of the 1996 Arbitration Act.
This provides you, the customer, with unparalleled protection.
For more information or to verify membership call DGCOS on:-
Telephone: 0844-324-9090 or visit www.dgcos.org.uk
Ombudsman Scheme MembershipCertificateYour Complete Peace of Mind Pack
Centurion House, 129 Deansgate Manchester, M3 3WR
T: 0845 053 2934F: 0845 053 8972 E: [email protected]
“If you’re thinking of buying double-glazing or a conservatory I strongly recommend you use a DGCOS member.”Nick Ross (former BBC Watchdog & Crimewatch presenter)
This is the ONLY Ombudsman Scheme operating within the UK Double Glazing and Conservatory Sector and the ONLY scheme to give consumers this advanced level of protection and confidence.
Placing your order with this member gives you:
Real consumer protection unmatched in the industry
To verify current membership please call:
0845 053 2934 or visit
www.dgcos.org.uk
The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme. Registered in England No. 5860672
CONSUMER LEAFLETS4 Page A5 Brochure
10p eachminimum order 100
Installing Double Glazing
or a Conservatory? . . .
..“I strongly
recommend
you use a
member of
DGCOS”
Nick Ross
DGCOS offers you extensive safeguards and protection including:
Fully Vetted and Accredited Installers
Free Advice Line: 0800 195 9433
Free Deposit Protection
Free Stage Payment Protection
Free Insurance Backed Guarantee
Free Mediation & Arbitration
Free Independent Inspections
Free access to Ombudsman
www.dgcos.org.uk
Installing Double Glazing or a Conservatory? . . .
..“I strongly recommend you use a member of DGCOS”Nick RossDGCOS offers you extensive safeguards and protection including:
Fully Vetted and Accredited InstallersFree Advice Line: 0800 195 9433Free Deposit ProtectionFree Stage Payment ProtectionFree Insurance Backed Guarantee
Free Mediation & ArbitrationFree Independent InspectionsFree access to Ombudsman
www.dgcos.org.uk
SHOWROOM POSTERSsize: 594 x 420 mm
£2 each
T: 0845 053 8975E: [email protected]: www.dgcos.org.uk
CONSUMER DVDsfeaturing Nick Ross
99p eachminimum order 5
WINDOW STICKERS* size: 250 x 130 mm
£3.50 each