2017/1
8
REPORT ON THE STATUS OF IMPLEMENTATION OF OPERATIONS MANAGEMENT
2
Contents
EXECUTIVE SUMMARY ........................................................................................................................................ 7
Governance Arrangements ................................................................................................................................. 8
1. INTRODUCTION .............................................................................................................................. 9
2. RESPONSE BY DEPARTMENTS .................................................................................................. 10
3. CATEGORIES FOR ANALYSIS OF RESPONSES ........................................................................ 12
3.1 OVERALL ANALYSIS OF RESPONSES RECEIVED .................................................................... 13
Table 1: Governance Arrangements : Overview of all responses ................................................................. 13
Table 2: Governance Arrangements : National Departments ....................................................................... 14
Table 3: Governance Arrangements : Overview of Provincial responses ..................................................... 14
Table 4: Status of Implementation: Overview of all responses ..................................................................... 15
Table 5: Status of Implementation: Overview of National Departments ....................................................... 15
Table 6: Status of Implementation: Overview of Provincial Departments ..................................................... 16
Table 7: Location of Capacity: Overview of all responses ............................................................................ 16
Table 8: Location of Capacity: Overview of National Responses ................................................................. 17
Table 9: Location of Capacity: Overview of Provincial Responses ............................................................... 17
Table 10: Building Blocks in place : Overview of all Responses ................................................................... 18
Table 11: Building Blocks in place : Overview of National Responses ......................................................... 18
Table 12: Building Blocks in place : Overview of Provincial Responses ....................................................... 19
Table 13: Level of implementation - Overview of all Responses .................................................................. 19
Table 14: Level of implementation - Overview of National Responses ......................................................... 20
Table 15: Level of implementation - Overview of Provincial Responses ...................................................... 20
Table 16: Review - Overview of all Responses ............................................................................................ 21
Table 17: Review - Overview of National Responses .................................................................................. 21
Table 18: Review - Overview of Provincial Responses ................................................................................ 21
3.2 ANALYSIS OF NATIONAL DEPARTMENTS ................................................................................. 22
3.2.1 Department of Basic Education ...................................................................................................... 22
3.2.2 Civilian Secretariat for Police Service ............................................................................................. 22
3.2.3 Department of Communications ..................................................................................................... 23
3.2.4 Department of Cooperative Governance ........................................................................................ 23
3.2.5 Department of Defence .................................................................................................................. 24
3
3.2.6 Department of Environmental Affairs .............................................................................................. 24
3.2.7 Department of Health ..................................................................................................................... 25
3.2.8 Department of Higher Education and Training ............................................................................... 25
3.2.9 Department of Home Affairs ........................................................................................................... 26
3.2.10 Department of Human Settlements ................................................................................................ 26
3.2.11 Department of International Relations and Cooperation ................................................................. 27
3.2.12 Department Labour ......................................................................................................................... 27
3.2.13 Department of Mineral Resources .................................................................................................. 28
3.2.14 Department of Military Veterans ..................................................................................................... 28
3.2.15 National School of Government ...................................................................................................... 29
3.2.16 National Treasury ........................................................................................................................... 29
3.2.17 Office of the Chief Justice ............................................................................................................... 30
3.2.18 Department of Planning, Monitoring and Evaluation....................................................................... 30
3.2.19 Office of the Public Service Commission ........................................................................................ 31
3.2.20 Department of Rural Development and Land Reform .................................................................... 31
3.2.21 Department of Small Business Development ................................................................................. 32
3.2.22 Department of Science and Technology ......................................................................................... 32
3.2.23 South African Police Service .......................................................................................................... 33
3.2.24 Department of Sport and Recreation .............................................................................................. 33
3.2.25 Department of Tourism ................................................................................................................... 34
3.2.26 Department of Trade and Industry .................................................................................................. 34
3.2.27 Department of Transport ................................................................................................................ 35
3.2.28 Department of Water and Sanitation .............................................................................................. 35
3.2.29 Department of Women ................................................................................................................... 36
3.3 ANALYSIS OF PROVINCIAL DEPARTMENTS ............................................................................. 37
3.3.1 EASTERN CAPE (REFER TO ANNEXURE C1 FOR AN ANALYSIS SUMMARY) ........................ 37
3.3.1.1 Office of the Premier ....................................................................................................................... 37
3.3.1.2 Department of Cooperative Governance & Traditional Affairs ........................................................ 37
3.3.1.3 Economic Development, Environmental Affairs and Tourism ......................................................... 38
3.3.1.4 Department of Education ................................................................................................................ 38
3.3.1.5 Department of Health ..................................................................................................................... 39
3.3.1.6 Department of Human Settlement .................................................................................................. 39
3.3.1.7 Provincial Treasury ......................................................................................................................... 40
4
3.3.1.8 Department of Roads and Public Works ......................................................................................... 40
3.3.1.9 Department of Rural Development and Agrarian Reform ............................................................... 41
3.3.1.10 Department of Safety and Liaison .................................................................................................. 41
3.3.1.11 Department of Social Development ................................................................................................ 42
3.3.1.12 Department of Sport, Recreation, Arts and Culture ........................................................................ 42
3.3.1.13 Department of Transport ................................................................................................................ 43
3.3.2 FREE STATE – REFER TO ANNEXURE C2 FOR SUMMARY ..................................................... 44
3.3.2.1 Office of the Premier ....................................................................................................................... 44
3.3.2.2 Department of Economic, Small Business Development, Tourism and Environmental Affairs
(DESTEA) ....................................................................................................................................... 44
3.3.2.3 Department of Education ................................................................................................................ 45
3.3.2.4 Department of Health ..................................................................................................................... 45
3.3.2.5 Department of Human Settlements ................................................................................................ 46
3.3.2.6 Provincial Treasury ......................................................................................................................... 46
3.3.2.7 Department of Police, Roads and Transport .................................................................................. 47
3.3.2.8 Department of Public Works and Infrastructure .............................................................................. 47
3.3.3 GAUTENG - (REFER TO ANNEXURE C3 FOR AN ANALYSIS SUMMARY) ............................... 48
3.3.3.1 Office of the Premier ....................................................................................................................... 48
3.3.3.2 Department of Agriculture and Rural Development ........................................................................ 48
3.3.3.3 Department of Cooperative Governance & Traditional Affairs (COGTA) ........................................ 49
3.3.3.4 Department of Community Safety ................................................................................................... 49
3.3.3.5 Department of Economic Development .......................................................................................... 50
3.3.3.6 Department of Education ................................................................................................................ 50
3.3.3.7 Department of E-Government......................................................................................................... 51
3.3.3.8 Department of Health ..................................................................................................................... 51
3.3.3.9 Department of Human Settlements ................................................................................................ 52
3.3.3.10 Department of Infrastructure Development ..................................................................................... 52
3.3.3.11 Provincial Treasury ......................................................................................................................... 53
3.3.3.12 Department of Roads and Transport .............................................................................................. 53
3.3.3.13 Department of Social Development ................................................................................................ 54
3.3.3.14 Department of Sports Arts, Culture and Recreation ....................................................................... 54
3.3.4 KWAZULU NATAL - (REFER TO ANNEXURE C4 FOR AN ANALYSIS SUMMARY) ................... 55
3.3.4.1 Office of the Premier ....................................................................................................................... 55
3.3.4.2 Department of Agriculture and Rural Development ........................................................................ 55
5
3.3.4.3 Department of Arts and Culture ...................................................................................................... 56
3.3.4.4 Department of Corporate Governance and Traditional Affairs (COGTA) ....................................... 56
3.3.4.5 Department of Community Safety and Liaison ............................................................................... 57
3.3.4.6 Department of Education ................................................................................................................ 57
3.3.4.7 Department of Health ..................................................................................................................... 58
3.3.4.8 Department of Human Settlements ................................................................................................ 58
3.3.4.9 Provincial Treasury ......................................................................................................................... 59
3.3.4.10 Department of Transport ................................................................................................................ 59
3.3.5 LIMPOPO - (REFER TO ANNEXURE C5 FOR AN ANALYSIS SUMMARY) ................................. 60
3.3.5.1 Office of the Premier ....................................................................................................................... 60
3.3.5.2 Department of Agriculture and Rural Development ........................................................................ 60
3.3.5.3 COGHSTA ...................................................................................................................................... 61
3.3.5.4 Department of Economic Development, Environment and Tourism ............................................... 61
3.3.5.5 Department of Education ................................................................................................................ 62
3.3.5.6 Department of Health ..................................................................................................................... 62
3.3.5.7 Provincial Treasury ......................................................................................................................... 62
3.3.5.8 Department of Public Works, Roads and Infrastructure.................................................................. 63
3.3.5.9 Department of Social Development ................................................................................................ 63
3.3.5.10 Department of Transport ................................................................................................................ 64
3.3.6 MPUMALANGA - (REFER TO ANNEXURE C6 FOR AN ANALYSIS SUMMARY) ........................ 65
3.3.6.1 Department of Agriculture, Rural Development, Land and Environmental Affairs .......................... 65
3.3.6.2 Department of Culture, Sport and Recreation ................................................................................ 65
3.3.6.3 Department of Education ................................................................................................................ 66
3.3.6.4 Department of Social Development ................................................................................................ 66
3.3.6.5 Provincial Treasury ......................................................................................................................... 67
3.3.7 NORTHERN CAPE - (REFER TO ANNEXURE C7 FOR AN ANALYSIS SUMMARY) .................. 68
3.3.7.1 Office of the Premier (OTP) ............................................................................................................ 68
3.3.7.2 Department of Agriculture, Land Reform and Rural Development ................................................. 68
3.3.7.3 Co-operative Governance, Human Settlement and Traditional Affairs (COGHSTA) ...................... 69
3.3.7.4 Department of Economic Development and Tourism ..................................................................... 69
3.3.7.5 Department of Environment and Nature Conversation ................................................................... 70
3.3.7.6 Provincial Treasury ......................................................................................................................... 70
3.3.7.7 Department of Sport, Arts and Culture ........................................................................................... 71
6
3.3.8 NORTH WEST - (REFER TO ANNEXURE C8 FOR AN ANALYSIS SUMMARY) ......................... 72
3.3.8.1 Office of the Premier ....................................................................................................................... 72
3.3.8.2 Community Safety and Transport Management ............................................................................. 72
3.3.8.3 Department of Culture, Arts and Traditional Affairs ........................................................................ 73
3.3.8.4 Department of Economy and Enterprise Development................................................................... 73
3.3.8.5 Department of Education and Sport Development ......................................................................... 74
3.3.8.6 Department of Finance ................................................................................................................... 74
3.3.8.7 Department of Health ..................................................................................................................... 75
3.3.8.8 Department of Rural, Environment and Agriculture Development .................................................. 75
3.3.8.9 Department of Tourism ................................................................................................................... 76
3.3.9 WESTERN CAPE - (REFER TO ANNEXURE C9 FOR AN ANALYSIS SUMMARY) .................... 77
3.3.9.1 All 13 Departments ......................................................................................................................... 77
4. SUPPORT PROVIDED BY DPSA .................................................................................................. 78
5 RECOMMENDATIONS AND CONCLUSION ................................................................................. 79
5.1 Governance Arrangements ............................................................................................................ 79
5.2 Status of implementation ................................................................................................................ 79
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EXECUTIVE SUMMARY
Introduction:
The Medium Term Strategic Framework requires the DPSA to report specifically on the implementation status of
the following operations management ‘building blocks’: Service Delivery Model (SDM), Business Process
Management (BPM), Standard Operating Procedures (SOPs), Service Standards (SS) and Service Charters (SC).
This report therefore provides information on the implementation status of the afore-mentioned building blocks in
departments within sectors where the DPSA has provided direct institutional support, notably Environmental
Affairs, International Relations and Cooperation, National School of Government and Women. It furthermore
provides information on the implementation status of operations managements in provincial and national
departments that were formally requested to submit such data electronically or in writing
Findings:
117 Departments have responded to the questionnaire. It shows that there is adequate capacity in place for all five
building blocks; however the status of implementation is still fairly low.
It is evident from that the majority departments have not institutionalised the OMF in terms of having relevant
internal polices, guidelines, implementation plans and information repositories in place. As in last year’s report, this
is still a concern given that most departments have indicated that they do have the required capacity and
departmental support to implement the OMF.
The majority of departments have approved SDMs, SS and SC that are in place. It should be noted however, that
with BPM and SOPs, majority departments have drafts in place. This is attributed to the focussed support (BPM
and SOP) that was given by the DPSA during the financial year
The status of implementation on SDM, BPM and SOPs is fairly low in relation to SS and SC. It is also important to
note the implementation is fairly low overall in comparison to the high level of departmental support and capacity
available in departments.
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Recommendations:
Governance Arrangements
Emanating from the report, it is apparent that there are pockets of excellence such as in the Eastern Cape, KwaZulu
Natal, North West, Gauteng and Western Cape. These provinces have aligned their respective policies, toolkits
and implementation plan to the OMF. There is dedicated capacity within the afore-mentioned Offices of the Premier
to implement the Operations Management value chain.
It is recommended that:
Departments customise the OMF and supporting toolkits within their respective departments and adopt these
documents as departmental policies and guidelines.
It is recommended that the capacity for OMF is aligned to the generic structure for Programme
Status of implementation
Despite the efforts of the DPSA in terms of the advocacy and capacity building workshops there has been a low
implementation rate in other departments and provinces. The majority of departments have approved SS and SC
in place and fully implemented. However the status of implementation on SDM, BPM and SOPs is low in relation
to SS and SC. It is also important to note the implementation is low overall in comparison to the departmental
support and capacity available in departments.
It is recommended that:
All departments ensure that one principal user and various sub-users responsible for Operations Management
are registered on the system.
Departments utilise the audio-visuals to assist them in the institutionalisation and implementation of the OMF
Selected building blocks of operations management be included in the MPAT at a basic level to encourage
departments to implement the OMF.
DPSA continue engagements with the National School of Government to develop an online curriculum on
Operations Management.
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1. INTRODUCTION
Government’s Medium Term Strategic Framework (MTSF) identifies operations management as a priority focus of
work for the period 2014 - 2019. As such, a key output of the MTSF is that the Department of Public Service and
Administration (DPSA) should provide institutional support to provincial and national government departments and
report on the implementation status of the Operations Management Framework (OMF) in the 2017-2018 financial
year period.
The MTSF requires the DPSA to report specifically on the implementation status of the following operations
management ‘building blocks’: Service Delivery Model (SDM), Business Process Management (BPM), Standard
Operating Procedures (SOPs), Service Standards (SS) and Service Charters (SC).
This report therefore provides information on the implementation status of the afore-mentioned building blocks in
departments within sectors where the DPSA has provided direct institutional support, notably Environmental
Affairs, Women, International Relations and Co-operation and National School of Government. It furthermore
provides information on the implementation status of operations managements in provincial and national
departments that were formally requested to submit such data in writing (Letter of request and standardised
response template attached as Annexure A).
Also, departments that are currently registered on the OMF web-enabled-system (WES) were requested to
complete an electronic questionnaire on operations management implementation progress. All these departmental
responses are included in this report.
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2. RESPONSE BY DEPARTMENTS
Altogether 117 responses were received from a total of 164 national and provincial departments. This represents
a 71% response rate, which is an improvement on the 65% response rate of the previous financial year. The letters
with the template was sent in October 2017 with a deadline for inputs of 26 January 2018. Of the 117 departments,
29 responses were from National Departments and the remaining 88 responses were from provincial departments.
As of 6 February 2017, only the following submissions had been received:
National Twenty Nine (29) responses were received from the following national departments: 1. Department of Basic Education 2. Civilian Secretariat for Police 3. Department of Co-operative Governance 4. Department of Communications 5. Department of Defence 6. Department of Environmental Affairs 7. Department of Health 8. Department of Higher Education and Training 9. Department of Human Settlements 10. Department of Home Affairs 11. Department of International Relations and Co-operation 12. Department of Labour 13. Department of Military Veterans 14. Department of Mineral Resources 15. National School of Government 16. National Treasury 17. Office of the Chief Justice 18. Department of Planning, Monitoring and Evaluation 19. Office of the Public Service Commission 20. Department of Rural Development and Land Reform 21. Department of Small Business Development 22. Department of Science and Technology 23. Department of Tourism 24. Department of Trade and Industry 25. Department of Transport 26. South African Police Service 27. Department of Sport and Recreation 28. Department of Water and Sanitation 29. Department of Women
Eastern Cape Thirteen responses were received from: 1. Office of the Premier 2. Department of Corporative Governance and Traditional Affairs 3. Department of Economic Development, Environment Affairs and Tourism 4. Department of Education 5. Department of Health 6. Department of Human Settlements 7. Provincial Treasury
11
8. Department of Roads and Public Works 9. Department of Rural Development and Agrarian Reform 10. Department of Safety and Liaison 11. Department of Sports, Recreation Arts and Culture 12. Department of Social Development 13. Department of Transport
Free State Eight (8) responses were received from: 1. Office of the Premier 2. Department of Economic, Small Business Development, Tourism and
Environmental Affairs (DESTEA) 3. Department of Education 4. Department of Health 5. Department of Human Settlements 6. Department of Police. Roads and Transport 7. Provincial Treasury 8. Department of Public Works and Infrastructure
Gauteng Fourteen (14) responses were received from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Community Safety 4. Department of Corporative Governance and Traditional Affairs 5. Department of Economic Development 6. Department of Education 7. Department of E-Government 8. Department of Human Settlements 9. Department of Infrastructure Development 10. Department of Provincial Treasury 11. Department of Roads and Transport 12. Department of Social Development 13. Department of Sports, Arts, Culture and Recreation 14. Department of Health
KwaZulu Natal There were ten (10) responses received from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Arts and Culture 4. Department of Community Safety and Liaison 5. Department of Co-operative Governance and Traditional Affairs (COGTA) 6. Department of Education 7. Department of Health 8. Department of Human Settlements 9. Department of Provincial Treasury 10. Department of Transport
Limpopo There were ten (10) responses from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Co-operative Governance, Human Settlements and
Traditional Affairs (COGHSTA) 4. Department of Economic Development, Environment and Tourism 5. Department of Education 6. Department of Health 7. Provincial Treasury
12
8. Department of Public Works, Roads and Infrastructure 9. Department of Social Development 10. Department of Transport
Mpumalanga There were five (5) responses received from: 1. Department of Agriculture, Rural Development, Land and Environmental
Affairs 2. Department of Culture, Sport and Recreation 3. Department of Education 4. Provincial Treasury 5. Department of Social Development
Northern Cape There were seven (7) responses received from: 1. Office of the Premier 2. Department of Agriculture, Land Reform and Rural Development 3. Department of Co-operative Governance, Human Settlements and
Traditional Affairs (COGHSTA) 4. Department of Economic Development and Tourism 5. Department of Environment and Nature Conversation 6. Provincial Treasury 7. Department of Sports, Arts and Culture
North West There were eight (8) responses were received from: 1. Office of the Premier 2. Department of Community Safety and Transport Management 3. Department of Culture, Arts and Traditional Affairs 4. Department of Education and Sport Development 5. Department of Finance 6. Department of Health 7. Department of Rural, Environment and Agriculture Development 8. Department of Tourism
Western Cape A response received from OTP who coordinates and transversally supports all 13 Departments on operations management in the province. 1. Department of Agriculture 2. Department of Community Safety 3. Department of Cultural Affairs and Sport 4. Department of Economic Development and Tourism 5. Department of Education 6. Department of Environmental Affairs and Development Planning 7. Department of Health 8. Department of Human Settlements 9. Department of Local Government 10. Department of the Premier 11. Provincial Treasury 12. Department of Social Development 13. Department of Transport and Public Works
3. CATEGORIES FOR ANALYSIS OF RESPONSES
In analysing the 117 responses, DPSA looked at the following categories:
13
(a) Governance Arrangements:
The intention was to determine whether departments had:
Institutionalised SDMs, BPM, SOPs, SS and SC within the respective departments.
Specific toolkits or guidelines in place to implement SDM, BPM, SOPs, SS and SC within the respective
departments.
Specific implementation plans in place with regard to activities, dates and roles and responsibilities to roll
out SDM, BPM, SOPs, SS and SC.
Capacity in place and location of capacity with regard to the implementation of SDM, BPM, SOPs, SS and
SC.
A central repository (document management system) in place with regard to the implementation and
management of SDM, BPM, SOPs, SS and SC.
(b) Status of Implementation of the OMF Building Blocks:
The intention was to determine whether departments had:
Approved SDM, BPM, SOPs, SS and SC in place.
Implemented SDM, BPM, SOPs, SS and SC.
Reviewed and updated SDM, BPM, SOPs, SS and SC.
3.1 OVERALL ANALYSIS OF RESPONSES RECEIVED
The tables below indicates the percentage of the 117 Departments that have responded to the questionnaire.
The data was further analysed to reflect the governance and implementation levels at national (29 responses) and
provincial level (88 responses).
Table 1: Governance Arrangements : Overview of all responses
Policy GuidelinesImplementation
PlanCapacity
DepartmentalSupport
DocumentManagement
SDM 44 45 57 96 104 63
BPM 42 43 51 96 112 60
SOPS 43 46 53 95 110 64
SS 49 54 55 100 110 66
SC 49 52 55 101 112 66
020406080
100120
Governance Arrangements: Overview of all Responses
SDM BPM SOPS SS SC
14
Table 2: Governance Arrangements : National Departments
Table 3: Governance Arrangements : Overview of Provincial responses
It is evident from the Tables 1-3 above that the majority departments have not institutionalised the OMF. Only a
few departments have relevant internal polices, guidelines, implementation plans and document management
systems in place as per the information above. This is a concern given that most departments have indicated that
they do have the required capacity and departmental support to implement the OMF.
Policy GuidelinesImplementation
PlanCapacity
DepartmentalSupport
DocumentManagement
SDM 39 40 41 73 81 51
BPM 34 34 37 71 78 46
SOPS 38 39 41 71 77 50
SS 43 48 44 78 77 53
SC 43 45 43 79 77 53
0102030405060708090
Governance Arrangements: Provincial
SDM BPM SOPS SS SC
Policy GuidelinesImplementation
PlanCapacity
DepartmentalSupport
DocumentManagement
SDM 5 5 16 23 23 12
BPM 8 9 14 25 24 14
SOPS 5 7 12 24 23 14
SS 6 6 11 22 23 13
SC 6 7 12 22 25 13
0
5
10
15
20
25
30
Governance Arrangements: National
SDM BPM SOPS SS SC
15
The tables below (table 4-6) reflects a holistic view on all categories of the implementation criteria. i.e. building
blocks in place, status of implementation and review status
Table 4: Status of Implementation: Overview of all responses
The majority departments have approved SDMs (64), SS (64) and SC (90) that are in place of 117 departments.
It should be noted however, that with BPM (81) and SOPs (75), majority departments have drafts in place. The
deduction can be made that advocacy and implementation support rendered throughout the financial year has had
a positive impact on implementation.
Table 5: Status of Implementation: Overview of National Departments
Approved DraftNot inplace
Fullyimplement
ed
Partiallyimplement
ed
Notimplement
edReviewed
Partiallyreviewed
Notreviewed
SDM 64 34 19 42 34 42 31 3 83
BPM 6 81 30 7 77 34 22 43 52
SOPS 16 75 26 30 55 33 29 46 42
SS 64 43 10 62 35 21 29 28 60
SC 90 19 8 98 13 7 87 9 21
0
20
40
60
80
100
120
Status of implementation - Overview of all Responses
SDM BPM SOPS SS SC
Approved DraftNot inplace
Fullyimplement
ed
Partiallyimplement
ed
Notimplement
edReviewed
Partiallyreviewed
Notrveiewed
SDM 15 9 5 10 8 11 10 0 19
BPM 4 23 2 5 20 4 4 14 11
SOPS 5 20 4 7 17 5 5 15 9
SS 7 16 6 4 13 12 7 12 10
SC 17 8 4 19 5 5 19 4 6
0
5
10
15
20
25Status of implementation - National
SDM BPM SOPS SS SC
16
Table 6: Status of Implementation: Overview of Provincial Departments
The tables below (table 7-9) reflects a holistic view on the location of capacity within departments for the
implementation of the OMF building blocks. It is clear that most capacity is spread between Organisational Design
and Strategic Planning Units.
Table 7: Location of Capacity: Overview of all responses
Approved Draft Not in placeFully
implemented
Partiallyimplemente
d
Notimplemente
dReviewed
Partiallyreviewed
Notreviewed
SDM 49 25 14 32 26 30 21 3 64
BPM 2 58 28 2 57 29 18 29 41
SOPS 11 55 22 23 38 27 24 31 33
SS 57 27 4 58 22 8 22 16 50
SC 73 11 4 79 8 1 68 5 15
0102030405060708090
Status of implementation - Provincial
SDM BPM SOPS SS SC
Strategic PlanningOrganisational
Design
ChangeManagement andService DeliveryImprovement
Batho Pele Other
SDM 28 38 9 2 24
BPM 19 52 3 1 28
SOPS 26 44 4 1 28
SS 28 16 21 8 23
SC 25 17 21 8 24
0
10
20
30
40
50
60
Location of Capacity - Overview of all Responses
SDM BPM SOPS SS SC
17
Table 8: Location of Capacity: Overview of National Responses
Table 9: Location of Capacity: Overview of Provincial Responses
The tables (tables 10-18) hereafter provide a breakdown of each of the categories: building blocks in place, level
of implementation and the review of building blocks.
05
1015202530354045
Location of Capacity - Provincial
SDM BPM SOPS SS SC
Strategic Planning Organisational DesignChange Managementand Service Delivery
ImprovementBatho Pele Other
SDM 9 6 2 0 5
BPM 6 11 0 0 7
SOPS 7 9 0 0 7
SS 11 3 2 0 5
SC 10 5 2 0 4
0
2
4
6
8
10
12
Location of Capacity - National
SDM BPM SOPS SS SC
18
Table 10: Building Blocks in place : Overview of all Responses
Table 11: Building Blocks in place : Overview of National Responses
Approved Draft Not in place
SDM 64 34 19
BPM 6 81 30
SOPs 16 75 26
SS 64 43 10
SC 90 19 8
0102030405060708090
100
Building Blocks in Place - Overview of all Responses
SDM BPM SOPs SS SC
Approved Draft Not in place
SDM 15 9 3
BPM 4 23 2
SOPs 5 20 4
SS 7 16 6
SC 17 8 4
0
5
10
15
20
25
Building Blocks in Place - National
SDM BPM SOPs SS SC
19
Table 12: Building Blocks in place : Overview of Provincial Responses
Table 13-15 reflects that the implementation of SS and SC is relatively higher that the level of implementation of
the remaining building blocks. It is also noted that the implementation of the SS in provinces increases the
average of overall implementation. Thus implementation at national level regarding SS is low.
Table 13: Level of implementation - Overview of all Responses
Approved Draft Not in place
SDM 49 25 14
BPM 2 58 28
SOPs 11 55 22
SS 57 27 4
SC 73 11 4
01020304050607080
Building Blocks in Place - Provincial
SDM BPM SOPs SS SC
Fully implemented Partially implemented Not implemented
SDM 42 34 41
BPM 7 77 33
SOPS 30 55 32
SS 62 35 20
SC 98 13 6
0
20
40
60
80
100
120
Level of Implementation: Overview of all Responses
SDM BPM SOPS SS SC
20
Table 14: Level of implementation - Overview of National Responses
Table 15: Level of implementation - Overview of Provincial Responses
It is evident from Tables 16-18 below that much attention is given to the full review of SC only.
Fully implemented Partially implemented Not implemented
SDM 10 8 11
BPM 5 20 4
SOPS 7 17 5
SS 4 13 12
SC 19 5 5
0
5
10
15
20
25
Level of Implementation - National
SDM BPM SOPS SS SC
Fully implemented Partially implemented Not implemented
SDM 32 26 30
BPM 2 57 29
SOPS 23 38 27
SS 58 22 8
SC 79 8 1
0
10
2030
40
50
6070
80
90
Level of Implementation - Provincial
SDM BPM SOPS SS SC
21
Table 16: Review - Overview of all Responses
Table 17: Review - Overview of National Responses
Table 18: Review - Overview of Provincial Responses
Reviewed fullyReviewed for selected
servicesNot reviewed
SDM 31 3 83
BPM 22 43 52
SOPS 29 46 42
SS 29 28 60
SC 87 9 21
0
20
40
60
80
100
Review: Overview of all Responses
SDM BPM SOPS SS SC
Reviewed fullyReviewed for selected
servicesNot reviewed
SDM 10 0 19
BPM 4 14 11
SOPS 5 15 9
SS 7 12 10
SC 19 4 6
0
5
10
15
20Review: National
SDM BPM SOPS SS SC
Reviewed fully Reviewed for selected services Not reviewed
SDM 21 3 64
BPM 18 29 41
SOPS 24 31 33
SS 22 16 50
SC 68 5 15
0
10
20
30
40
50
60
70
80Review: Provincial SDM BPM SOPS SS SC
22
3.2 ANALYSIS OF NATIONAL DEPARTMENTS
(REFER TO ANNEXURE B FOR AN ANALYSIS SUMMARY).
3.2.1 Department of Basic Education
(a) Governance Arrangements:
The National Department of Basic Education has approved policies and implementation plans in place for all five
building blocks. The Department has an approved guideline in place for BPM, SOPs, SS and SC only. It is noted
that there is full time dedicated capacity in place for all building blocks. The location of the capacity is within the
Office of the Director-General. There is full departmental support and buy-in in place for all building blocks. The
Department has a fully-fledged document management system in place for OMF. There is a change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place that is partially implemented. The SDM is reviewed annually in
line with mandate and functions. BPMs are available for selected services only (61-80%). SOPs are in place for
all services. BPMs and SOPs are reviewed and updated for selected services only. SS are in place for all services.
An approved SC is in place. SS and SC are reviewed and updated regularly.
3.2.2 Civilian Secretariat for Police Service
(a) Governance Arrangements:
The Civilian Secretariat has no policies, guidelines and implementation plans in place for all five building blocks. It
is noted that there is full time dedicated capacity in place for all building blocks. The location of the capacity is
within the Organisational Design. There is full departmental support and buy-in in place for all building blocks. The
Department has no document management system and no change management plan in place for the
implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place that has not been implemented or reviewed. BPMs are available
for selected services only (41-60%). SOPs are in place for selected services. BPMs and SOPs are not reviewed.
No SS and SC are in place for all services.
23
3.2.3 Department of Communications
(a) Governance Arrangements:
The Department of Communications has no policy, toolkits and implementation plans in place for all five building
blocks. It is noted that there is part time dedicated capacity and limited departmental support and buy-in in place
for all five building blocks. The location of capacity for all five building blocks are located within the Strategic
Planning Unit. The Department is using the DPSA web enabled system as a document management system for
SS and SC. There is no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has no SDM. BPMs are in place for selected services (1-20%) which are reviewed and updated.
There are SOPs in place for selected services only which are reviewed and updated accordingly. No SS are in
place. An approved SC is in place that is service point specific which is reviewed on an annual basis and updated
accordingly.
3.2.4 Department of Cooperative Governance
(a) Governance Arrangements:
The Department of Co-operative Governance has no approved policies and guidelines in place for all five building
blocks. There are draft implementation plans in place for all building blocks. It is noted that there is part time
capacity in place for all five building blocks. The capacity for SDM, BPM, SOPs and SS are located within the
Strategic Planning unit and capacity for the SC is located in the Organisation Design Unit. There is limited
departmental support for all building blocks. The Department has no document management system and no
change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Cooperative Governance has a draft SDM in place only for support services. The draft SDM
has not been implemented nor reviewed. There are selected BPMs (1-20%) in place which are not reviewed nor
monitored. SOPS and SS are in place for selected services which are reviewed and updated accordingly. An
approved SC is in place which is reviewed and updated regularly.
24
3.2.5 Department of Defence
(a) Governance Arrangements:
The Department of Defence has an approved policy, guideline toolkit and implementation plan in place for BPM
only. It is noted that there is full-time dedicated capacity for BPM and part time capacity for SDM. The capacity for
BPM is located in the Organisation Design Unit whilst the capacity for SDM is located with the Change Management
and Service Delivery Improvement Unit. There is full departmental support and buy-in for the development,
implementation and maintenance for SDM and BPM only. The Department is using a partially implemented
document management system for BPM only. There is no change management plan in place.
(b) Status of Implementation:
The Department has a draft SDM in place. The draft SDM has not been implemented nor reviewed Maps are
available for selected services (41-60%). Maps are reviewed and updated accordingly. There are no SOPs, SS
and SC in place.
3.2.6 Department of Environmental Affairs
(a) Governance Arrangements:
The National Department of Environmental Affairs has draft policies, toolkits and implementation plans in place for
BPM and SOPs only. It is noted that there is full time dedicated capacity in place for SS and SC and part time
capacity for BPM and SOPs, however there is no capacity in place for SDM. The location of capacity for BPM and
SOPs are outside the identified areas of the options in the questionnaire and the capacity for SS and SC are within
the Strategic Planning Unit. There is full Departmental support and buy-in in place for SDM, BPM, SS and SC only.
The Department has a fully-fledged document management system for all building blocks. There is no change
management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM which is fully implemented. The SDM has not been reviewed. The
Department has BPMs available for selected services only (1-20%). Maps are reviewed and updated for selected
services only. There are SOPs in place for selected services which are reviewed and updated accordingly. SS are
in place for all services. An approved SC is in place that is service point specific. SC is reviewed and updated
regularly.
25
3.2.7 Department of Health
(a) Governance Arrangements:
The National Department of Health has no approved policies, toolkits and implementation plans in place for all five
building blocks. It is noted that there is part time dedicated capacity in place for all building blocks. There is full
Departmental support and buy-in in place for SDM, BPM, SS and SC only. The Department has partially
implemented system in place for OMF building blocks. The Department has a fully-fledged document management
system for SDM and BPM only. There is no change management plan in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place, which is partially implemented. The SDM has not been reviewed.
The Department has BPMs available for selected services only (41-60%). Maps are reviewed and updated for
selected services only. There are SOPs and SS in place for selected services only. A draft SC is in place that is
service point specific. SC is reviewed and updated with selected information only.
3.2.8 Department of Higher Education and Training
(a) Governance Arrangements:
The Department of Higher Education and Training has no policies, toolkits and implementation plans in place for
all five building blocks. It is noted that there is no dedicated capacity and no departmental support and buy-in for
all five building blocks. The Department has no document management system and no change management plan
in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has no SDM in place. BPMs are available for selected services only (1-20%) which are reviewed
and updated accordingly. There are SOPs in place for selected services only which are reviewed and updated
accordingly. SS are available for selected services. An approved SC is in place that is service point specific. SS
are reviewed and updated for selected services only and SC are reviewed on an annual basis and updated
regularly.
26
3.2.9 Department of Home Affairs
(a) Governance Arrangements:
The National Department of Home Affairs has no approved policies and toolkits for all five building blocks. There
are however implementation plans in place for SS and SC only. It is noted that there is part time dedicated capacity
in place for SDM and BPM and full time capacity for SOPs, SS and SC. The capacity for SC is located within the
Strategic Planning unit while the capacity for the four remaining building blocks is located in areas outside the
identified areas. There is full departmental support and buy-in in place for SOPs and limited buy in and support
SDM, BPM, SS and SC. The Department has no document management system and no change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place which has been implemented and reviewed. The SDM has not been
reviewed. The Department has BPMs, SOPs and SS available for all services. An approved SC is in place that is
service point specific. All building blocks are reviewed and updated regularly.
3.2.10 Department of Human Settlements
(a) Governance Arrangements:
The Department of Human Settlements has no approved policies in place for all five building blocks. There is a
draft guideline for SOPs only. There is an approved implementation plan in place for BPM and SOPs only. It is
noted that there is part time capacity in place for SDM, BPM, SOPs and no capacity for SS and SC. The capacity
for SDM is located within the HR unit and the capacity for BPM and SOPs is within the Knowledge Management
Unit. There is limited departmental support and buy-in for the development of all five building blocks. The
Department of Human Settlements has partially implemented document management system draft change
management plan in place for BPM and SOPs only.
(b) Status of Implementation:
The Department of Human Settlements has a draft SDM in place which has been partially implemented and not
reviewed since development. There are BPMs in place for selected services (21-40%) SOPs are in place for
selected services. There are no SS and SC in place.
27
3.2.11 Department of International Relations and Cooperation
(a) Governance Arrangements:
The Department of International Relations and Cooperation has no policies in place for all building blocks. There
are no guidelines/toolkits for SDM, BPM and SOPs. The Department has an approved guidelines for SS and SC.
There is no implementation plans for all building blocks. It is noted that there is full time dedicated capacity in place
for SDM, SS and SC, and a part time capacity for BPM and SOPs. There is a change management and service
delivery improvement for SDM, SS and SC, an organisational design is indicated for BPM and SOPs. The
Department has limited departmental support and buy-in in place for all five building blocks. The Department has
no document management system and no change management plan in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place for selected services. Maps are available for selected services only (1-
20%). There are SOPs in place for selected services. SOPs are reviewed and updated for selected services. SS
in place for selected services. An approved SC is in place which is reviewed on an annual basis and updated
regularly.
3.2.12 Department Labour
(a) Governance Arrangements:
The Department of Labour has no policies in place for all building blocks. There are approved toolkits and
implementation plans in place for all five building blocks. It is noted that there is full time dedicated capacity and
full departmental support and buy-in in place for all building blocks. The capacity for all building blocks are located
in the Operations Branch. The Department is using a partially implemented document management system for the
OMF. There is no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place that has been fully implemented and is reviewed annually in line
with mandate and functions. There are BPMs in place for selected services (41-60%). SOPs and SS are in place
for all services which are reviewed and updated accordingly. An approved SC is in place which is reviewed and
updated regularly.
28
3.2.13 Department of Mineral Resources
(a) Governance Arrangements:
The Department of Mineral Resources has a draft policy in place for BPM only and no policy in place for the
remaining building blocks. There are no toolkits and no implementation plans in place for all building blocks. It is
noted that there is full time dedicated capacity for BPM and SOP and no capacity for SDM, SS and SC. The location
of capacity for BPM and Sops is located within the Organisational Design Unit There is limited departmental support
and buy-in for the development, implementation and maintenance of BPM and SOPs only. The Department is
using the DPSA WES as a document management system for BPM and SOPs only. A change management plan
is in place for BPM and SOPs and a draft plan in place for SDM, SS and SC.
(b) Status of Implementation:
The Department has a draft SDM that has been partially implemented, however not been reviewed. BPMs are
available for selected services (1-20%) which are reviewed and updated accordingly. There are SOPs and SS in
place for selected services only which are reviewed and updated regularly. A draft SC is in place which is updated
with selected information only.
3.2.14 Department of Military Veterans
(a) Governance Arrangements:
The Department of Military Veterans has no policies and guidelines in place for all five building blocks. There are
implementation plans in place for SDM, SS and SC only. It is noted that there is part time capacity for all building
blocks. There is limited departmental support and buy-in for the development, implementation and maintenance of
all building blocks. The Department is using the DPSA WES as a document management system. A change
management plan is in place for SDM, SOPs SS and SC.
(b) Status of Implementation:
The Department has a draft SDM that has been partially implemented, however not been reviewed. No BPMs are
available (0%). There are SOPs and SS in place for selected services only. The SS are reviewed and updated
regularly. No SC is in place.
29
3.2.15 National School of Government
(a) Governance Arrangements:
National School of Government has no approved policy and guidelines in place for the development,
implementation and maintenance for all five building blocks. There are draft implementation plans in place for SDM
and BPM. There is part time capacity for the development, implementation and maintenance of the five building
blocks. The capacity for all five building blocks are located within the Strategic Planning unit. National School of
Government has limited departmental support and buy-in for the development of all the building blocks. No
document management system or change management plan are in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
National School of Government has a no SDM in place. There are business process maps available for selected
services only (21-40%). SOPs are in place for selected services only and they are reviewed and updated
accordingly. There are no SS in place. There is an approved SC in place and it is reviewed and updated regularly.
3.2.16 National Treasury
(a) Governance Arrangements:
The National Treasury has draft policies and implementation plans in place for all building blocks. The Department
has approved guidelines/ toolkits in place for all building blocks. It is noted that there is full time dedicated capacity
for all building blocks. The capacity is for all building blocks are within the Strategic Planning unit. There is full
departmental support and buy-in place for all building blocks. The Department is using a partially implemented
document management system for all building blocks. There is a draft change management plan in place for the
implementation for all building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place which has been partially implemented. National Treasury has BPMs in
place for selected services that is fully implemented (21-40%), reviewed and updated. SOPs and SS are in place
for selected services only which are reviewed and updated regularly. A draft SC is in place that is service point
specific. SC is reviewed and updated with selected information only.
30
3.2.17 Office of the Chief Justice
(a) Governance Arrangements:
The Office of the Chief Justice has no approved policy in place for all building blocks. There are approved
guidelines and implementation plans in place for all building blocks. There is full-time dedicated capacity for Sops,
SS and SC and part time capacity for SDM and BPM building blocks. The capacity for SOPs, SS and SC is located
within Strategic Planning Unit and capacity for SDM and BPM is crossing cutting. There is full departmental support
for the development, implementation and maintenance of OMF. The Office of the Chief Justice utilises a fully-
fledged document management system for all building blocks. An approved change management in place for
implementation of all building blocks.
(b) Status of implementation
The Office of the Chief Justice has an approved SDM in place and it is fully implemented and will be reviewed
annually. Maps are available for selected services only (21-40%). The Office of the Chief Justice has SOPs in
place for all services. SOPs are fully implemented and reviewed annually. SS are in place for all services and will
be reviewed annually. There is an approved SC for the Department. SS and SC are reviewed and updated
annually.
3.2.18 Department of Planning, Monitoring and Evaluation
(a) Governance Arrangements:
The Department has approved policies for SD< SS and SC only. There are no guidelines and implementation plans
in place for all building blocks. There is part-time capacity for all building blocks. The capacity for all building blocks
is located within Strategic Planning Unit. There is full departmental support for the development, implementation
and maintenance of OMF. There is no document management system for all building blocks. An approved change
management in place for implementation of all building blocks.
(b) Status of implementation
The Department has a draft SDM in place which is not implemented nor reviewed. Maps are available for selected
services only (61-80%). The Department has no SOPs in place. SS are in place for all services and will be reviewed
annually. There is an approved SC for the Department. SS and SC are not reviewed and updated.
31
3.2.19 Office of the Public Service Commission
(a) Governance Arrangements:
The Office of the Public Service Commission has no approved policy, guidelines, implementation plans and
capacity in place for the development, and maintenance for all five building blocks. There is full departmental
support and buy-in for the development of all the building blocks. No document management system or change
management plan are in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Public Service Commission has an approved SDM in place which has not been implemented nor reviewed.
There are business process maps available for all services only (81-100%). SOPs and SS are in place for selected
services only and they are reviewed and updated accordingly. There is an approved SC in place and it is reviewed
and updated regularly.
3.2.20 Department of Rural Development and Land Reform
(a) Governance Arrangements:
The Department of Rural Development and Land Reform has approved policies, guidelines and implementation
plans in place for SDM, SS and SC only. It is noted that there is full time dedicated capacity and full departmental
support for all building blocks. The capacity for all building blocks is within the Organisational Design unit. The
Department has partially implemented document management system. There is a change management plan in
place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Rural Development and Land Reform has an approved SDM in place which has been fully
implemented and reviewed annually. There are selected BPMs (41-60%) which are reviewed accordingly. There
are selected SOPs in place. BPMs and SOPs are reviewed for selected services. SS are in place for all services
and an approved SC in place. SS and SC are reviewed and updated regularly.
32
3.2.21 Department of Small Business Development
(a) Governance Arrangements:
The Department of Small Business Development has no approved policy and guidelines in place for the
development, implementation and maintenance for all five building blocks. There is an implementation plan in place
for SDM only. There is part time capacity for the development, implementation and maintenance of the five building
blocks. The capacity for SDM, SS and SC are located within the Strategic Planning unit and the capacity for SOPs
and BPMs are located in the Organisational Design Unit. There is full departmental support and buy-in for the
development of all the building blocks. No document management system or change management plan are in
place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Small Business Development has an approved SDM in place which has been implemented
and is reviewed annually in line with the mandate and functions. There are business process maps available for
selected services only (1-20%). SOPs and SS are in place for selected services only and they are reviewed and
updated accordingly. There is an approved SC in place and it is reviewed and updated regularly.
3.2.22 Department of Science and Technology
(a) Governance Arrangements:
The Department of Science and Technology has no approved policies and guidelines in place for all five building
blocks. There are however implementation plans in place for SDM, BPM and SOPs. It is noted that there is full
time dedicated capacity for SD, BPM and SOPs and part time capacity in place for SS and SC. The capacity for
SDM, BPM and SOPs is located in the Organisational Design Unit. There is full departmental support for all building
blocks. The Department has no document management system however there is a change management plan in
place for the implementation of the SDM, BPM and SOPs. .
(b) Status of Implementation:
The Department of Science and Technology has an approved SDM in place. The SDM has been partially
implemented and it reviewed annually in line with mandate and functions. There are BPMs in place for all services
(81-100%) in place which are reviewed or monitored accordingly. SOPS and SS are in place for selected services
which are reviewed and updated accordingly. A draft SC is in place which is reviewed and updated for selected
services.
33
3.2.23 South African Police Service
(a) Governance Arrangements:
South African Police Service has no policies in place for SDM and SOPs, however, there are draft policies for
BPM, SS and SC. There are no guidelines/ toolkits for SDM, SOPs and SS, and a draft guidelines for BPM and
SC. South African Police Service has a draft implementation plans for all building blocks. It is noted that there are
full time dedicated team in place for SDM, BPM, SS and SC, and a part time dedicated capacity for SOPs. There
is limited departmental support and buy-in for SC, however, there is no support and buy-in for SDM, BPM, SOPs
and SS. There is no document management system in place and no change management plan in place for SDM,
BPM and SS, however, there is a partially implemented system for SOPs and SC.
(b) Status of Implementation:
The Department has a draft SDM in place. The Department has maps available for selected services only (41-
60%). SOPs and SS are in place for selected services which are reviewed and updated for selected services only.
A draft SC is in place and reviewed and updated regularly.
3.2.24 Department of Sport and Recreation
(a) Governance Arrangements:
The Department of Sport and Recreation has no policy, guidelines and implementation plans in place for the
development, implementation and maintenance for all five building blocks.. There is part time capacity for the
development, implementation and maintenance of SS and SC only no capacity available for the remaining building
blocks. The capacity for SS and SC are located within the Strategic Planning unit. There is limited departmental
support and buy-in for the development of SS and SC only and no buy in and support for the remaining building
blocks. There is partially implemented system for SS and SC only and no document management system for the
remaining building blocks. There is no change management plan are in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
The Department of Sport and Recreation has no SDM in place there are no business process maps and no SOPs
in place. SS are in place for selected services only and they are reviewed and updated accordingly. There is an
approved SC in place and it is reviewed and updated regularly.
34
3.2.25 Department of Tourism
(a) Governance Arrangements:
The Department of Tourism has no policy in place for all building blocks. There is a draft guideline in place for SDM
only. There are approved implementation plans in place for SDM and SC.. It is noted that there is full time dedicated
capacity in place for all building blocks. The capacity for SDM, BPM and SOPs is located within the Organisational
Design Unit and for SS and SC within the Change Management and Service Delivery Improvement Unit. Full
departmental support and buy-in in place for all building blocks.. The Department is using the DPSA WES as a
document management system for SDM and fully fledged system is in place for the remaining building blocks.
There is a change management plan in place for the SDM, SS and SC only.
(b) Status of Implementation:
The Department has an approved SDM in place that is fully implemented. The SDM was implemented in April 2017
and will be reviewed in April 2018. There are BPMs available for selected services (81-100%) which is updated
and reviewed accordingly. Selected SOPs and SS are in place. An approved SC is in place. SOPs, SS and SC
are reviewed and updated regularly.
3.2.26 Department of Trade and Industry
(a) Governance Arrangements:
The Department of Trade and Industry has no policies, toolkits and implementation plans in place for all five building
blocks. It is noted that there is part time capacity and limited departmental support and buy-in in place for all building
blocks. The capacity for all building blocks are located within the Strategic Planning Unit. The Department is using
a fully-fledged document management system for all building blocks. There is no change management plan in
place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place which has been implemented. The SDM has not been reviewed since
development. There are BPMs in place for selected services (61-80%) which are reviewed and updated
accordingly. There are SOPs and SS in place for selected services only which are reviewed and updated
accordingly. An approved SC is in place that is service point specific and reviewed on an annual basis and updated
accordingly.
35
3.2.27 Department of Transport
(a) Governance Arrangements:
The Department of Transport has no policies, guidelines/ toolkits and implementation plans in place for all five
building blocks. It is noted that there is part time capacity for all building blocks. The capacity for all building blocks
are located within the Organisational Design Unit. There is full departmental support and buy-in in place for SC
only. There is no document management system and no change management plan in place for the implementation
of the OMF building blocks
(b) Status of Implementation:
The Department has an approved SDM in place that is partially implemented and reviewed in line with mandate
and functions. There are selected BPMs (1-20%) and selected SOPs and SS in place. Maps and SOPs are not
reviewed however SS is reviewed for selected services. A draft SC is in place.
3.2.28 Department of Water and Sanitation
(a) Governance Arrangements:
The Department of Water and Sanitation has draft policies for all five
building blocks. There are approved guidelines/ toolkits and
implementation plans in place for all five building blocks. It is noted
that there is full time dedicated capacity and full departmental support
and buy-in in place for all five building blocks. The capacity for all five
building blocks are located within the Organisational Design Unit. The
Department utilise a fully-fledged document management system. A
change management plan in place for the implementation of OM
building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place which has been implemented and reviewed annually in lien with
the mandate and functions. BPMs for most services are in place (61-80%). SOPs and SS are in place for all
services. An approved SC is in place. All building blocks are reviewed and updated regularly.
36
3.2.29 Department of Women
(a) Governance Arrangements:
The Department of Women has no policies in place for all building blocks. There is however an approved guideline
for BPM and approved implementation plans for all building blocks. It is noted that there is full time dedicated
capacity which is located in the Internal Operations Efficiency Unit. There is full departmental support and buy-in
in place for all five building blocks. The Department has no document management system and no change
management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place that has been implemented and reviewed. There are BPMs in
place for selected services (1-20%). There are no SOPs in place. SS are in place for selected services. An
approved SC is in place that is service point specific. SS and SC are reviewed on an annual basis and updated
accordingly.
37
3.3 ANALYSIS OF PROVINCIAL DEPARTMENTS
3.3.1 EASTERN CAPE (REFER TO ANNEXURE C1 FOR AN ANALYSIS SUMMARY)
3.3.1.1 Office of the Premier
(a) Governance Arrangements:
The Office of the Premier in Eastern Cape has approved policies, toolkits/guidelines and implementation in place
for all building blocks. It is noted that there is full-time dedicated capacity in place for all five building blocks. The
capacity for the building blocks are located within the Strategic Planning unit. There is full departmental support
and buy-in for the development of five building blocks. The Office of the Premier in Eastern Cape has a fully-
fledged document management system and an approved change management plan in place for the
implementation of the OMF building blocks.
(b) Status of Implementation:
The Office of the Premier has an approved SDM in place which has been fully implemented and reviewed annually
in line with the mandate and functions. There are BPMs available for selected services (41-60%) and selected
SOPs are in in place. There are SS in place for all services. There is an approved SC in place. SOPs, SS and SC
are reviewed and updated regularly.
3.3.1.2 Department of Cooperative Governance & Traditional Affairs
(a) Governance Arrangements:
The Department of Cooperative Governance and Traditional Affairs in Eastern Cape has no policies and
implementation plans in place for any building blocks. There are toolkits/guidelines in place for SDM, SOPs, SS
and SC only. It is noted that there is part-time capacity in place for all building blocks. The capacity for all building
blocks are within the Organisational Design Unit. There is limited departmental support and buy-in for the
development of five building blocks. The Department of Cooperative Governance & Traditional Affairs in Eastern
Cape has a fully-fledged document management system for all building blocks. . There is no change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Cooperative Governance and Traditional Affairs has an approved SDM in place that has been
fully implemented and reviewed annually. There are no BPMs in place. SOPs are in place for selected services
only. There are SS in place for all services. There is an approved SC in place. SS and SC are reviewed regularly
and updated.
38
3.3.1.3 Economic Development, Environmental Affairs and Tourism
(a) Governance Arrangements:
The Department of Economic Development, Environmental Support Affairs and Tourism has no approved policy
for all building blocks. The Department has guidelines/ toolkits in place for SDM, SS and SC only. There are no
implementation plans in place for five building blocks. There is part- time capacity for SDM, BPM, SS and SC.
There is full departmental support and buy-in for the development of SS and SC, however there is limited
Departmental support and buy-in of SDM, BPM and SOPs. The Department has a partially implemented document
for SS and SC. There is no change management plan in place for the implementation of OMF building blocks.
(b) Status of implementation:
The Department of Economic Development, Environmental Support Affairs and Tourism has an approved SDM in
place which is fully implemented, however is has not been reviewed since development. The Department has
BPMs in place for selected services (1-20%) which are updated and reviewed accordingly. SOPs are in place for
selected services only which are reviewed and updated accordingly. SS are in place for all services, however no
SS have been reviewed and updated. The Department has an approved SC in place and it is reviewed and updated
regularly.
3.3.1.4 Department of Education
(a) Governance Arrangements:
The Department of Education has no approved policy and guidelines/ toolkits in place for all building blocks. There
are approved implementation plans in place for five building blocks. There is part- time capacity for all building
blocks. The capacity for all building blocks are within the Organisational Design Unit. There is full departmental
support and buy-in for the development of all building blocks. The Department has no document management
system and no change management system in place for the implementation of OMF building blocks.
(b) Status of implementation:
The Department of Education has an approved SDM in place which is fully implemented, however is has not been
reviewed since development. The Department has no BPMs in place. SOPs are in place for selected services. NO
SS and SC are in place.
39
3.3.1.5 Department of Health
(a) Governance Arrangements:
The Department of Health in Eastern Cape has approved policies and guidelines in place for SDM, SOPs and SS
only and draft policy and guideline for BPM. An approved implementation plan in place SDM and SOPs only. It is
noted that there is full-time dedicated capacity in place for SDM, SOPs and SS and no capacity for BPM and SC.
The capacity for SDM is within Organisational Design, for SOPs within the Change Management and Service
Delivery Improvement and for SS within the Strategic Planning unit. There is full departmental support and buy-in
for the development of five building blocks. The Department has a partially implemented system for SDM and SS
and a fully-fledged system for SOPs. There is no change management plan in place for the implementation of the
OMF building blocks.
(b) Status of Implementation:
The Department of Health has an approved SDM in place that is not implemented, however it has been reviewed.
Maps are available for selected services only (41-60%) which are reviewed and updated accordingly. SOPs and
SS are in place for all services. An approved SC is in place. SOPs, SS and SC is reviewed and updated accordingly.
3.3.1.6 Department of Human Settlement
(a) Governance Arrangements:
The Department of Human Settlement in Eastern Cape has no policies and toolkits/guidelines in place for the
development of OMF. A draft implementation plan in place for all of the building blocks. It is noted that there is full-
time dedicated capacity in place for all building blocks. The capacity for all building blocks are within the
Organisational Design Unit. There is full departmental support and buy-in for the development of five building
blocks. The Department has no document management system for operations management building blocks. There
is no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Human Settlement has an approved SDM in place that is partially implemented. The SDM has
been reviewed annually in line with mandate and functions. Maps are available for selected services only (1-20%)
which are reviewed and updated for selected services only. SOPs in place for selected services only. SS are
available for all services. An approved SC that is service
40
3.3.1.7 Provincial Treasury
(a) Governance Arrangements:
The Provincial Treasury in Eastern Cape has approved policies in place for SDM, BPM, SS and SC and draft policy
for SOPs. There are approved toolkits/guidelines and implementation in place for all of the building blocks. It is
noted that there is full-time dedicated capacity in place for all building blocks. The capacity for SDM, BPM, SS and
SC is located within the Change Management and Service Delivery Improvement unit and the capacity for SOPs
is within the Organisational Design Unit. There is limited departmental support and buy-in for the development of
SDM, BPM, SS and SC. The Provincial Treasury has a fully-fledged document management system for SDM, SS
and SC only. There is no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Provincial Treasury has an approved SDM in place that is partially implemented, however the SDM has not
been reviewed since development. There are BPMs in place for selected services (61-80%) and no SOPs in place.
SS are available for all services. An approved SC that is service point specific is in place. SS and SC are reviewed
on an annual basis and updated accordingly.
3.3.1.8 Department of Roads and Public Works
(a) Governance Arrangements:
The Department of Roads and Public Works has an approved policies and toolkits in place for all building blocks.
There are implementation plans in place for BPM, SOPs and SS, and there are no implementation plan in place
for SDM and SC. It is noted that there is part-time capacity in place for all building blocks. The location of capacity
for all building blocks are within the Strategic Planning unit. There is full departmental support and buy-in for the
development for all building blocks. The Department of Roads and Public Works is utilising DPSA web-enabled
system as a document management system for SDM and BPM, and a partially implemented system for SOPs.
There is a change management plan for SDM, BPM, SOPs and SS.
(b) Status of Implementation:
The Department of Roads and Public Works has an approved SDM in place for all services. It has been partially
implemented and reviewed annually in line with mandate and functions. There are selected BPMs (21-40%) in
place. SOPs and SS are available for selected services only. A draft SC in place. SC is reviewed and updated with
selected information only.
41
3.3.1.9 Department of Rural Development and Agrarian Reform
(a) Governance Arrangements:
The Department of Rural Development and Agrarian Reform has no approved policies in place for all building
blocks. There are approved toolkits/guidelines and implementation in place for all building blocks. It is noted that
there is full-time dedicated capacity in place for all building blocks. The location of capacity for all building blocks
are located within the Change Management and Service Delivery Improvement Unit. There is full departmental
support and buy-in for the development of five building blocks. The Department has a full-fledged system for SDM,
SS and SC only. There is a change management plan in place for the implementation of all of the OMF building
blocks.
(b) Status of Implementation:
The Department of Rural Development and Agrarian Reform has an approved SDM in place that is fully
implemented, however it has not been reviewed since development. There are no BPMs available. SOPs and SS
are in place for all services and both SS and SOPs has been reviewed and updated accordingly. The Department
has an approved SC which is reviewed and updated regularly.
3.3.1.10 Department of Safety and Liaison
(a) Governance Arrangements:
The Department of Safety and Liaison has no approved policies, toolkits/guidelines and implementation in place
in place for all building blocks. It is noted that there is part - time capacity in place for all building blocks. The
location of capacity for all building blocks are located within the Organisational Design Unit. There is limited
departmental support and buy-in for the development of five building blocks. There is a draft change management
plan in place for the implementation of all of the OMF building blocks.
(b) Status of Implementation:
The Department of Safety and Liaison has an approved SDM in place that is fully implemented, however it has not
been reviewed since development. There are selected BPMs available (61-80%. No maps have been reviewed.
SOPs and SS are in place for selected services. Both SS and SOPs has been reviewed and updated for selected
services only. The Department has an approved SC which is reviewed and updated regularly.
42
3.3.1.11 Department of Social Development
(a) Governance Arrangements:
The Department of Social Development no approved policies for all building blocks. There are approved
toolkits/guidelines and draft implementation plans in place for all building blocks. It is noted that there is full-time
dedicated capacity in place for BPM, SOPS, SS and SC only and part-time capacity for SDM. There is full
departmental support and buy-in for the development of five building blocks. The Department has a partially
implemented document management system for BPM and SOPs. There is no change management plan in place
for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Social Development has an approved SDM in place that is fully implemented and under review.
BPMs are available for selected services only (61-80%), however, which have been reviewed and updated. SOPs
are in place for selected services only and it has been reviewed and updated accordingly. The Department has SS
in place for selected services. An approved SC is in place for all services. SS and SC are not reviewed and updated
regularly.
3.3.1.12 Department of Sport, Recreation, Arts and Culture
(a) Governance Arrangements:
The Department of Sport, Recreation, Arts and Culture in Eastern Cape has approved policies in place for SDM
and SOPs only. The Department has guidelines/ toolkits and implementation plans in place for all building blocks.
There is full-time dedicated capacity and limited departmental support and buy-in for all building blocks. The
capacity for all building blocks are located within the Change Management and Service Delivery Improvement unit.
The Department has a partially implemented document for all building blocks. There is no change management
plan in place for the implementation of OMF building blocks.
(b) Status of implementation:
The Department of Sport, Recreation, Arts and Culture in Eastern Cape has an approved SDM in place. It is fully
implemented, however not reviewed since development. The Department has BPMs for selected services (1-20%).
Maps have not been reviewed. SOPs are in place for selected services only which are reviewed and updated for
selected services only. SS are in place for all services and are reviewed and updated for selected services only.
The Department has a draft SC in place.
43
3.3.1.13 Department of Transport
(a) Governance Arrangements:
The Department of Transport in Eastern Cape has no policies in place. However there are approved
guidelines/toolkit, and implementation plan for all building blocks. There is part-time capacity in place for all building
blocks of the OMF. The capacity for the building blocks are located in the Strategic Planning and the Organisation
Design unit. There is limited departmental support and buy-in for the development of five building blocks. The
Department of Transport has no document management system for the OMF. An approved change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Transport has a draft SDM in place that has not been implemented, but has been reviewed. .
Maps are available for selected services only (21-40%) that are fully implemented and reviewed and updated
accordingly. SOPs in place for selected services only which are reviewed and updated for selected services only.
SS are available for all services. An approved SC in place. SS are reviewed and updated regularly and SC is not
reviewed and updated.
44
3.3.2 FREE STATE – REFER TO ANNEXURE C2 FOR SUMMARY
3.3.2.1 Office of the Premier
(a) Governance Arrangements:
The Office of the Premier in Free State has no policies, toolkits/guidelines and implementation in place for any of
the building blocks. It is noted that there is part-time capacity in place for BPM, SOPs, SS and SC only. There is
limited departmental support and buy-in for the development of five building blocks. The capacity for SDM, SS and
SC is located within the Change Management and Service Delivery Improvement unit and the capacity for BPM
and SOPs is located within the Organisational Deign Unit. The Office of the Premier is utilising a partially
implemented document management system for all building blocks. There is no change management plan in place
for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Office of the Premier has no SDM in place. BPMs are in place for selected services (1-20%), SOPs are
available for selected services and SS are available for all services. An approved SC that is service point specific
is in place. SOPs, SS and SC are reviewed and updated accordingly.
3.3.2.2 Department of Economic, Small Business Development, Tourism and Environmental Affairs
(DESTEA)
(a) Governance Arrangements:
The DESTEA in Free State has no policies, toolkits/guidelines and implementation plans in place for all five building
blocks. It is noted that there is full-time dedicated capacity for all building blocks. The responsibility of the SDM,
SS and SC is located in the Strategic Planning unit and BPM and SOPs is located in the Organisational Design
Unit. There is full departmental support and buy-in for the development of all building blocks. The Department has
a partially implemented document management system for all building blocks. There is no change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
DESTEA has an approved SDM in place. The SDM has been not been implemented, however it is reviewed
annually in line with the mandate and functions. BPMs are available for selected services (41-60%). There are
SOPs and SS are in place for all services. An approved SC that is service point specific is in place. All building
blocks are reviewed on an annual basis and updated accordingly.
45
3.3.2.3 Department of Education
(a) Governance Arrangements:
The Department of Education in Free State has approved policies in place for all building blocks. There are
guidelines and implementation plans in place for SDM, SS and SC only. Part-time capacity is in place for all the
building blocks. The responsibility of the SDM, SOPs, SS and SC is located outside any of the identified units and
BPM is located in the Organisational Design unit. The Department uses the DPSA web-enabled system as their
document management system and no change management plan in place.
(b) Status of Implementation:
The Department of Education has an approved SDM that is partially implemented and reviewed annually in line
with mandate and functions. No BPMs are available (0%). There are SOPs and SS in place for selected services
which are reviewed and updated regularly. An approved SC that is service point specific is in place. The SC is
reviewed on an annual basis and updated accordingly.
3.3.2.4 Department of Health
(a) Governance Arrangements:
The Department of Health in Free State has approved policies in place for SDM, SOPs and SC only. There are no
toolkits/guidelines, implementation plans and no capacity in place for any of the building blocks. The responsibility
of the SDM is located within Strategic Planning and Batho Pele unit. The Department has no document
management system and no change management plan in place.
(b) Status of Implementation:
The Department of Health has an approved SDM that is implemented and reviewed annually in line with mandate
and functions. No BPMs are available (0%). There are SOPs and SS in place for selected services which are
reviewed and updated regularly. An approved SC that is service point specific is in place. The SC is reviewed on
an annual basis and updated accordingly.
46
3.3.2.5 Department of Human Settlements
(a) Governance Arrangements:
The Department of Human Settlements in Free State has approved policies in place for BPM only. There are
approved toolkits/guidelines in place for all building blocks. There is no implementation plans in place for any of
the building blocks. There is part-time capacity in place for SDM, BPM and SOPs and full-time capacity for SS and
SC. The responsibility for all building blocks are located in the Batho Pele Unit. The Department uses the DPSA
web-enabled system as the document management system and no change management plan in place.
(b) Status of Implementation:
The Department of Human Settlements have no SDM. There are BPMs available for selected services (1-20%).
There are no SOPs in place. SS are in place for all services which are reviewed and updated regularly. An approved
SC that is service point specific is in place. The SC is reviewed on an annual basis and updated accordingly
3.3.2.6 Provincial Treasury
(a) Governance Arrangement:
Provincial Treasury in Free State has no approved policies in place for five building blocks. There are
toolkits/guidelines and implementation plans in place for SS, a draft for SOPs. The Department has an
implementation plan in place for all five building blocks. It is noted that there is part-time capacity for all building
blocks. There is full departmental support and buy-in for SDM, BPM, SOPs and limited support and buy-in SC. The
Department has a partially implemented system for BPM, SOPs, SC and SC and a DPSA web enabled system for
SDM only. There is no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
Provincial Treasury has no approved SDM in place. BPMs are available for selected services (21-40%). There
are SOPs in place for selected services only. SS are in place for selected services only. An approved SC that is
service point specific is in place. SS are reviewed and updated for selected services only. SC is reviewed and
updated regularly.
47
3.3.2.7 Department of Police, Roads and Transport
(a) Governance Arrangement:
The Department of Police, Roads and Transport in Free State has no approved policies and toolkits/guidelines in
place for all five building blocks. There are no implementation plans, capacity, departmental buy-in, and document
management system or change management plan in place for all five building blocks.
(b) Status of Implementation:
The Department has no SDM, BPMs or SOPs in place. SS are in place for all services. An approved SC that is
service point specific is in place. SS and SC are reviewed and updated for selected services only.
3.3.2.8 Department of Public Works and Infrastructure
(a) Governance Arrangements:
The Department of Public Works and Infrastructure in Free State has no policies, guidelines
and implementations plans in place for OMF. There is full-time dedicated capacity for SOPs,
SS and SC, part-time capacity for SDM and BPM. The capacity for SDM and BPM is located
within the Organisational Design unit, the capacity SOPs is located within the Strategic
Planning unit and the capacity for SS and SC is within the Change Management and Service
Delivery Improvement Unit.
There is full departmental support and buy-in for all five building blocks. The Department has
a partially implemented document management system and no change management plan in
place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place that is partially implemented, however it has not been reviewed since
development. There are BPMs in place for most services (level 5: 61-80%). Maps have not been reviewed or
updated. There are SOPs in place for selected services which are reviewed and updated accordingly. SS in place
for selected services. There is an approved SC in place. SS and SC are reviewed and updated regularly.
.
48
3.3.3 GAUTENG - (REFER TO ANNEXURE C3 FOR AN ANALYSIS SUMMARY)
3.3.3.1 Office of the Premier
(a) Governance Arrangements:
Office of the Premier in Gauteng has approved policies in place for SDM, BPM, SOPs and SC. There are no
guidelines and implementation plans in place. There is a full-time capacity available for SDM, SOPs and SC and
part-time capacity for the development, implementation and maintenance of BPM and SS. The capacity for SDM
SS and SC is located within the Strategic Planning unit and capacity for BPM and SOPs is within the Organisational
Design Unit. There is full departmental support and buy-in for the development, implementation and maintenance
of the five building blocks. Office of the Premier utilises a fully-fledged document management system for SDM,
SOPs, SS and SC only. There is no change management plan in place for the implementation of OMF.
(b) Status of Implementation:
There is an approved SDM in place that is fully implemented and reviewed annually in line with mandate and
functions. The Department has no BPMs in place (0%). SOPs are available for selected services only and are not
reviewed and updated. There is SS in place for all services and an approved SC in place. SS and SC is reviewed.
3.3.3.2 Department of Agriculture and Rural Development
(a) Governance Arrangements:
The Department of Agriculture and Rural Development has no approved policy, guidelines and implementation
plan in place for five building blocks. There is part-time capacity for the development, implementation and
maintenance of all building blocks. There is limited departmental support and buy-in for the development,
implementation and maintenance of SDM, BPM and SOPs and full buy in for SS and SC. The location of capacity
for SDM, BPM, SOPs are within the Organisational Design Unit and the capacity for SS and SC is within the Batho
Pele unit. The Department of Agriculture and Rural Development utilises the DPSA WES as their document
management system for SDM and have a fully-fledged system for SS and SC. There is no change management
plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Agricultural and Rural Development has an approved SDM in place which has been
implemented and reviewed annually in line with mandate and functions. The Department has no BPMs and no
SOPs in place. There are SS in place for all services and an approved SC in place. The SS and SC are reviewed
and updated regularly.
49
3.3.3.3 Department of Cooperative Governance & Traditional Affairs (COGTA)
(a) Governance Arrangements:
COGTA has no policies guidelines/toolkit and no implementation plans in place for five building blocks. There is
no part-time capacity for the development, implementation and maintenance of OMF. The capacity for SDM and
BPM are located within the Organisational Design Unit and the capacity for SOPs, SS and SC are within the
Strategic planning unit. There is limited departmental support and buy-in for all building blocks. There is no
document management system and change management in place for the implementation of OMF.
(b) Status of Implementation:
The Department has an approved SDM which has been partially implemented, however it has not been reviewed
since development. No BPMs (0%) and no SOPs are in place. SS are in place for all services. The Department
has an approved SC in place. SS and SC are reviewed and updated regularly.
3.3.3.4 Department of Community Safety
(a) Governance Arrangements:
The Department of Community Safety has no policy, no guideline and no implementation plan in place for five
building blocks. There is no capacity for the development, implementation and maintenance of all building blocks.
The location of the capacity for the OMF is located within the Strategic Planning unit. It is noted that there is limited
departmental support and buy-in for the development, implementation and maintenance of the five building blocks.
No document management system or change management plan are in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
The Department of Community Safety has an approved SDM which has been partially implemented, however it
has not been reviewed since development. There are no BPMs (0%) and no SOPs in place. SS are in place for
all services only and are reviewed and updated regularly. The Department has approved SC in place and is
reviewed and updated regularly.
50
3.3.3.5 Department of Economic Development
(a) Governance Arrangements:
The Department of Economic Development has no policies, guidelines and implementation plans in place for all
five building blocks. There are guidelines in place for all building blocks. There is full-time dedicated capacity
available for all building blocks. There is full support and buy in for SDM and limited support and buy in for BPM,
SOPs, SS and SC. There is no document management system or change management system in place.
(b) Status of implementation:
The Department has an approved SDM in place which has been implemented and reviewed in line with the
mandate and functions. . BPMs are in place for selected services ((1-20%). The Department has SOPs and SS in
place for selected services which are fully implemented and reviewed and updated. There is an approved SC for
the Department which is reviewed and updated regularly.
3.3.3.6 Department of Education
(a) Governance Arrangements:
The Department has approved policies and guidelines in place for SS and SC only. There are no implementation
plan in place for all five building blocks. There is full-time dedicated capacity for the development, implementation
and maintenance of all five building blocks. The capacity SS and SC is located within the Strategic Planning unit
and capacity for the SDM, BPM and SOPs is located in the Job Design and Business Process Improvement Unit.
There is full support and buy-in from top management for all five building blocks. A fully fledged document
management system is in place for SDM, SS and SC and partially implemented system in place for BPM and SOPs
(b) Status of implementation:
The Department of Education has an approved SDM that is fully implemented. SDM is reviewed annually in line
with mandate and functions. BPMs are available for selected services only (41-60%). SOPs in place for selected
services only. BPMs and SOPs are reviewed and updated for selected services only. SS are in place for all services
and an approved SC is in place. SS and SC are updated and reviewed regularly.
51
3.3.3.7 Department of E-Government
(a) Governance Arrangements:
The Department of e-Government in Gauteng has an approved policy in place for SS and SC, no policy in place
for BPM and SOPs and a draft policy for SDM. An approved guideline/toolkit and implementation plans are in place
for SS and SC only. There is full-time dedicated capacity for the development, implementation and maintenance
of SDM, SS and SC and part-time capacity available for BPM. The capacity for SDM is located within the Strategic
Planning unit, for BPM within the ICT unit and for SS and SC within the Communications unit. There is full
departmental support and buy-in for the development, implementation and maintenance of SDM, SS and SC,
limited Departmental support and buy-in for BPM, and no support for SOPs. The Department of e-Government has
fully fledged document management system for SS and SC and a partially implemented system for SDM. There is
an approved change management plan in place for the implementation of SS and SC only.
(b) Status of Implementation:
A draft SDM is in place that is not implemented. SDM is reviewed annually with mandate and functions. BPMs are
available for selected services (21-40%), and are reviewed and updated. No SOPs are in place. SS are in place
for all services and an approved SC is in place. SS and SC are reviewed and updated regularly.
3.3.3.8 Department of Health
(a) Governance Arrangements:
The Department of Health has no policies and toolkits in place for any building blocks. There are however an
approved implementation plans for SDM, SOPs and SS. There is part capacity in place for SDM, SOPs, SS and
SC. The Monitoring and Evaluation Unit was given the mandate to co-ordinate the OMF, however minimal work
has been completed due to the lack of human capital.
(b) Status of implementation
The Department of Health has a draft SDM in place which has not been implemented nor reviewed since
development. . There are selected BPMs, SOPs and SS in place. The Department of Health has an approved SC
in place.
52
3.3.3.9 Department of Human Settlements
(a) Governance Arrangements:
The Department of Human Settlements has an approved policy for BPM, SS and SC only. The Department has
guidelines, implementation plans and a full-time dedicated capacity in place for all building blocks. There is limited
departmental support for the development, implementation and maintenance of the OMF. The location of capacity
for SDM, BPM and SOPs are within the Business Development and Quality Management unit and the capacity for
SS and SC is within the Change Management and Service Delivery Improvement Unit. The Department of Human
Settlements has a partially implemented document management system for all building blocks. There is an
approved change management plan in place for implementation of OMF.
(b) Status of implementation:
The Department of Human Settlements has a draft SDM in place which has not been implemented nor reviewed
since development. . There is BPM in place for selected services (61-80%). Maps are reviewed and updated. The
Department of Human Settlements has SOPs in place for selected services only. SOPs are fully implemented and
are reviewed and updated accordingly. SS are in place for all services and are reviewed and updated regularly.
There is an approved SC for the Department which is reviewed and updated regularly.
3.3.3.10 Department of Infrastructure Development
(a) Governance Arrangements:
The Department of Infrastructure Development has approved policies, guideline/toolkit and implementation plan in
place for BPM, SOPs, SS and SC only. There is full-time dedicated capacity and full departmental support for the
development, implementation and maintenance of OMF. The location of the capacity for all fie building blocks are
within the Change Management and Service Delivery Improvement unit. The Department of Infrastructure
Development has a partially implemented document management system for all building blocks. There is a change
management plan in place for implementation of BPM, SOPs, SS and SC only
(b) Status of implementation:
The Department of Infrastructure Development has no SDM in place. Maps are available for selected services
only (41-60%). Maps are reviewed and updated for selected services only. The Department of Infrastructure
Development has SOPs and SS in place for selected which are fully implemented and are reviewed and updated
for selected services only. There is an approved SC for the Department which is not reviewed and updated
regularly.
53
3.3.3.11 Provincial Treasury
(a) Governance Arrangements:
The Provincial Treasury has an approved policy and guidelines in place for SDM, SS and SC, however there are
draft policy and guideline in place for BPM and SOPS. There is no implementation plans for all building blocks.
There is part-time capacity for all five building blocks. The capacity for all five building blocks are located within the
Strategic Planning unit. There is limited departmental support for the development, implementation and
maintenance of OMF. There is a Departmental no document management system for all building blocks. No
change management in place for implementation of OMF.
(b) Status of implementation:
The Department has an approved SDM in place which is fully implemented, however it has not been reviewed
annually in line with mandate and functions. BPMs are in place for all services (81-100%) which are reviewed and
updated. The Department has SOPs in place for selected services only, which are fully implemented and reviewed
and updated. SS are in place for all services and there is an approved SC for the Department. Both SS and SC
are reviewed and updated regularly.
3.3.3.12 Department of Roads and Transport
(a) Governance Arrangements:
The Department of Roads and Transport has draft policies and implementation plans in place for SDM, BPM SOPs
and SS only. There are draft guidelines and implementation plans in place for five building blocks. There is full-
time dedicated capacity for all building blocks. It is noted that there is full departmental support and buy-in for the
development, implementation and maintenance of the five building blocks. A partially implemented document
management system. The change management plan is centralised in the Office of the Premier.
(b) Status of Implementation:
The Department of Roads and Public Works has a draft SDM in place which has been partially implemented and
reviewed in lien with the functions and mandates. . There are BPMs for selected services (61-80%) and are
reviewed and updated accordingly. SOPs and SS are in place for selected services only and reviewed and updated
regularly. The Department has an approved SC in place and is reviewed and updated regularly.
54
3.3.3.13 Department of Social Development
(a) Governance Arrangements:
The Department of Social Development has no approved policy, guideline/toolkit, implementation plan and capacity
in place for all building blocks. There is no departmental buy in and support for the development, implementation
and maintenance of OMF. The Department of Social Development has no document management system and no
change management plan in place for implementation of OMF.
(b) Status of implementation:
The Department of Social Development has no SDM, BPMs and SOPs in place. SS are in place for all services
and are reviewed and updated regularly. There is an approved SC for the Department and it is reviewed and
updated regularly.
3.3.3.14 Department of Sports Arts, Culture and Recreation
(a) Governance Arrangements:
The Department of Sports Arts, Culture and Recreation has an approved policy and guideline in place for SDM,
SS and SC, however there is no policy and guidelines in place for BPM and SOPS. There are no implementation
plans in place for all building blocks. There is part-time capacity for SS and SC and no dedicated capacity for SDM,
BPM and SOPs. There is full departmental support for the development, implementation and maintenance of SDM,
SS and SC. There is no document management system for all building blocks. There is change management plan
in place for implementation of SDM only.
(b) Status of implementation
The Department has an approved SDM in place and it is fully implemented. The SDM has not been reviewed since
development. No BPMs are in place. The Department has SOPs in place
for all services which are fully implemented, however not reviewed and
updated. SS are in place for all services and there is an approved SC for
the Department. Both SS and SC are reviewed and updated regularly.
55
3.3.4 KWAZULU NATAL - (REFER TO ANNEXURE C4 FOR AN ANALYSIS SUMMARY)
3.3.4.1 Office of the Premier
(a) Governance Arrangements:
The Department of Transport in KwaZulu-Natal has a draft policy for SDM and approved policies for BPM, SOPs,
SS and SC. There are approved guidelines, implementation plans and full-time capacity in in place for all five
building blocks. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and for
SS and SC in the Batho Pele unit. There is full-time dedicated capacity and full departmental support and buy-in
for the development of all the building blocks. The capacity for SDM, BPM and SOPs is located in the
Organisational Design Unit and the location for SS and SC fall outside the identified areas. A partially implemented
document management system is used for SDM, SS and SC and the DPSA web enabled system is used for BPM
and SOPs. A change management plan is in place for the implementation of SD, BPM and SOPs.
(b) Status of Implementation:
The Department has draft SDM in place that is partially implemented, however it has not been reviewed since
development. .There are BPMs available for selected services (1-20%). SOPs and SS are available for selected
services only. An approved SC is in place. SOPs, SS and SC are not reviewed and updated.
3.3.4.2 Department of Agriculture and Rural Development
(a) Governance Arrangements:
The Department of Agriculture and Rural Development in KwaZulu-Natal has approved policies in place for SS
and SC only. There are approved guidelines and implementation plans in place BPM, SOPs, SS and SC. . There
is full-time dedicated capacity and full departmental support and buy-in for the development of all the building
blocks. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and for SS and
SC, capacity is within the Batho Pele Unit. A fully fledged document management system is in place for SS and
SC and a partially implemented system for BPM and SOPs. A change management plan are in place for SS and
SC only.
(b) Status of Implementation:
The Department has an approved SDM in place which is fully implemented, however the SDM has not been
reviewed since development. There are BPMs available for selected services (21-40%). SOPs and SS are in place
for selected services. An approved SC is in place that is service point specific. SOPs, SS and SC are reviewed
and updated accordingly.
56
3.3.4.3 Department of Arts and Culture
(a) Governance Arrangements:
The Department of Arts and Culture in KwaZulu-Natal has no policies, toolkits and implementation plans in place
for all five building blocks. There is part-time capacity and limited departmental support and buy-in for the
development of all the building blocks. The capacity for SDM, SS and SC is located in the Strategic Planning unit
and the capacity for BPM and SOPs are located within the Organisational Design Unit. A partially implemented
document management system is available for SOPs only. There is no change management plan in place for the
implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place, which is partially implemented, however, SDM has not been reviewed
since development. There are BPMs available for selected services (21-40%). SOPs are in place for all services.
SS are available for selected services. An approved SC is in place that is service point specific. SOPs, SS and
SC are reviewed and updated accordingly.
3.3.4.4 Department of Corporate Governance and Traditional Affairs (COGTA)
(a) Governance Arrangements:
The Department of COGTA in KwaZulu-Natal has no policies in place for all five building blocks. There are
approved toolkits and implementation plans in place for SDM, BPM and SOPs in place. There is full-time capacity
for SDM, BPM and SOPs in place. The capacity for SDM, BPM and SOPs are located within the Organisational
Design Unit and capacity for SS an SC is within the Strategic Planning unit. There is limited buy in and support for
all five building blocks and no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place, which is partially implemented and has been reviewed since
development. There are BPMs available for selected services (21-40%) SOPs are in place for selected services.
SS are available for all services. An approved SC is in place that is service point specific. SOPs and SS reviewed
and updated accordingly.
57
3.3.4.5 Department of Community Safety and Liaison
(a) Governance Arrangements:
The Department of Community Safety and Liaison in KwaZulu-Natal has approved policies and guidelines in place
for BPM and SOPs only. There are no implementation plans in place for all five building blocks. There is full-time
capacity for SS and SC and part-time capacity for SDM, BPM and SOPs in place. The capacity for SDM, BPM
and SOPs are located within the Organisational Design Unit and for SS and SC within the Strategic Planning unit.
There is limited buy in and support for all building blocks. There is no document management system and no
change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place, which has not been implemented nor reviewed. There are no BPMs in
place. SOPs are available for selected services and SS are available for all services. A draft SC is in place that is
service point specific. SOPs, SS and SC are reviewed and updated accordingly.
3.3.4.6 Department of Education
(a) Governance Arrangements:
The Department of Education in KwaZulu-Natal has no policies, toolkits and implementation plan in place for all
five building blocks. There is part-time capacity and full departmental support and buy-in for the development of all
the building blocks. The capacity for SDM, BPM, SOPs and SS are located within the Organisational Design Unit,
and the capacity for SC is within the Strategic Planning unit. A partially implemented document management
system is available and a change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place which has been partially implemented. There are business process
maps available for selected services (1-20%).SOPs and SS are available for selected services. A draft SC is in
place that is service point specific. BPM, SOPs, SS and SC are reviewed and updated accordingly.
58
3.3.4.7 Department of Health
(a) Governance Arrangements:
The Department of Health in Kwazulu-Natal has no approved for five building blocks. The Department has an
approved guideline and a draft implementation plan in in place for SDM only. There is part-time capacity for the
development, implementation and maintenance of SDM, SOPs, SS and SC. The location of capacity for SDM is
within the Strategic Planning unit, BPM and SOPs within the Organisational Design Unit, for SS within the Batho
Pele unit and for SC outside the identified areas. There is full departmental support and buy-in for the development,
implementation and maintenance of all five building blocks. There is fully-fledged document management system
in place. There is no change management plan in place.
(b) Status of Implementation:
The Department has a draft SDM in place that is partially implemented. The SDM is reviewed annually in line with
mandate and functions. The Department has BPMs available for selected services only (41-60%), which are
reviewed and updated for selected services only. The Department has SOPs in place for selected services and SS
in place for all services. SOPs and SS are reviewed and updated accordingly. The Department has an approved
SC in place which is reviewed and updated regularly.
3.3.4.8 Department of Human Settlements
(a) Governance Arrangements:
The Department Human Settlements in KwaZulu-Natal has no policies for SDM, SS and SC, and however has an
in draft policies for BPM and SOPs. The Department has no guidelines in place for all five building blocks. The
Department has an approved implementation plans in place for all of the building blocks. There is full-time
dedicated capacity for the development, implementation and maintenance of the SDM BPM, and SOPs only. The
capacity for all building blocks are located within the Organisational Design unit. It is noted that there is full
departmental support and buy-in for the development of all the building blocks. The Department utilise DPSA web
enabled system for all five building blocks. A change management plan is in place for the implementation of the
OMF building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place which is fully implemented, however the SDM has not been
reviewed since implementation. There are BPMs available for selected services (61-80%). SOPs and SS are in
place for selected services. An approved SC is in place that is service point specific. SOPs, SS are reviewed and
updated regularly.
59
3.3.4.9 Provincial Treasury
(a) Governance Arrangements:
Provincial Treasury in Kwazulu-Natal has no approved policies and Guidelines for SS and SC, However there are
approved policies and guidelines in place for SDM, BPM and SOPs. There is no response from the Department
for implementation plan. It is noted that there is full-time dedicated capacity for the development, implementation
and maintenance for all five building blocks. The location of capacity for SDM, BPM and SOPs are located within
the Strategic Planning unit and the capacity for SS and SC is located in the Batho Pele unit. There is full
departmental support and buy-in for the development, implementation and maintenance of all five building blocks.
There is a fully-fledged document management system in place for all building blocks. There is a change
management plan in place for the implementation of OMF building blocks.
(b) Status of Implementation:
A draft SDM is in place which is partially implemented, however has not been reviewed since development. BPMs
are available for selected services only (41-60%), which are reviewed and updated for selected services. The
Department has SOPs in place for selected services. SS are in place for all services and are reviewed and updated
regularly. The Department has an approved SC in place and is reviewed and updated regularly.
3.3.4.10 Department of Transport
(a) Governance Arrangements:
The Department of Transport in KwaZulu-Natal has draft policies and guidelines in in place for all five building
blocks. There is an implementation plan in place for SDM, BPM and SOPs only. There is full-time dedicated
capacity and full departmental support and buy-in for the development of all the building blocks. The capacity for
SDM, BPM and SOPs is located in the Organisational Design Unit and the location for SS and SC fall outside the
identified areas. A partially implemented document management system and a draft change management plan in
place for the implementation of all building blocks.
(b) Status of Implementation:
The Department has an approved SDM in place that is fully implemented, however it has not been reviewed since
development. .There are BPMs available for selected services (61-80%). No SOPs are in place. SS are available
for selected services only. A draft SC is in place. SS and SC are not reviewed and updated.
60
3.3.5 LIMPOPO - (REFER TO ANNEXURE C5 FOR AN ANALYSIS SUMMARY)
3.3.5.1 Office of the Premier
(a) Governance Arrangements:
Office of the Premier in Limpopo has no approved policy in place for SS and SC, a draft policy for BPM and SOPs,
however there is approved policy for SDM. The Department has no guideline for all five building blocks. There is
an implementation plan in place for SDM, BPM and SOPs and there is no plan for SS and SC. There is full-time
dedicated capacity and full departmental support and buy-in in place for the development, implementation and
maintenance of OMF. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit
and the capacity for SS and SC is located within the Change Management and Service Delivery Improvement Unit.
There is no document management system and no change management plan in place for the implementation of
the OMF building blocks.
(b) Status of Implementation:
The Office of the Premier has an approved SDM in place that has not been implemented or reviewed since
development. Office of the Premier has approved BPMs in place for all services (81-100%) however, no maps
have been reviewed and updated. There are SOPs in place for all services that are fully implemented and are not
reviewed and updated. There are SS in place for all services and are reviewed and updated regularly. There is an
approved SC in place which has not been reviewed and updated.
3.3.5.2 Department of Agriculture and Rural Development
(a) Governance Arrangements:
Office of the Premier in Limpopo has no approved policy in place for SS and SC, a draft policy for BPM and SOPs,
however there is approved policy for SDM. The Department has no guideline for all five building blocks. There is
an implementation plan in place for SDM, BPM and SOPs and there is no plan for SS and SC. There is full-time
dedicated capacity and full departmental support and buy-in in place for the development, implementation and
maintenance of OMF. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit
and the capacity for SS and SC is located within the Change Management and Service Delivery Improvement Unit.
There is no document management system and no change management plan in place for the implementation of
the OMF building blocks.
(b) Status of Implementation:
The Office of the Premier has an approved SDM in place that has not been implemented or reviewed since
development. Office of the Premier has approved BPMs in place for all services (81-100%) however, no maps
61
have been reviewed and updated. There are SOPs in place for all services that are fully implemented and are not
reviewed and updated. There are SS in place for all services and are reviewed and updated regularly. There is an
approved SC in place which has not been reviewed and updated.
3.3.5.3 COGHSTA
(a) Governance Arrangements:
COGHSTA in Limpopo has no approved policy and guidelines in place for all building blocks. There is an
implementation plan in place for SS and SC only. There is full-time dedicated capacity and full departmental support
and buy-in in place for the development, implementation and maintenance of BPM, SOPs, SS and SC. The
capacity for BPM and SOPs are located within the Organisational Design Unit and the location for SDM, SS and
SC is within the Batho Pele Unit. There is no document management system for the SDM, a fully-fledged system
is available for SS and partially implemented system is available for SC. The DPSA wen enabled system is used
for BPM and SOPs. A change management plan in place for the implementation of BPM and SOPs only.
(b) Status of Implementation:
COGHSTA has a draft SDM in place that has not been implemented, nor been reviewed since development.
COGHSTA has approved BPMs in place for selected services (41-60%) which have been reviewed and updated.
There are SOPs and SS in place for all services that are fully implemented and reviewed and updated. There is
an approved SC in place which has not been reviewed and updated.
3.3.5.4 Department of Economic Development, Environment and Tourism
(a) Governance Arrangements:
The Department of Economic Development, Environment and Tourism in Limpopo has approved policies and
guidelines in place for SDM, SOPs, SS and SC only. There are no implementation plans in place for all building
blocks. There is full-time capacity and limited buy in and support for SDM, SS and SC. There is part-time capacity
and no departmental support and buy-in in place for the development, implementation and maintenance of BPM
and SOPs. There is a fully fledged document management system for SS and SC and a partially implemented
system for SDM and SOPs. No change management plan in place.
(b) Status of Implementation:
Department of Economic Development, Environment and Tourism has an approved SDM in place that has not
been implemented, nor been reviewed since development. There are maps for selected services (1-20%) and
SOPs available for selected services. Maps and SOPs are reviewed for selected services. SS are in place for all
services and an approved SC in place, the SS and SC are reviewed and updated.
62
3.3.5.5 Department of Education
(a) Governance Arrangements:
The Department of Education in Limpopo has no approved policy, guidelines and implementation plans in place
for all building blocks. There is part-time capacity and limited departmental support and buy-in in place for the
development, implementation and maintenance of all five building blocks. The capacity for SDM, BPM and SOPs
are located within the Organisational Design Unit and the location for SS and SC is within the Change Management
and Service Delivery Improvement Unit. The DPSA web enabled system is used as the document management
system for all building blocks. No change management plan in place.
(b) Status of Implementation:
Department of Education has a draft SDM in place that has not been implemented, nor been reviewed since
development. There are no maps and SOPs available. SS are in place for selected services and an approved SC
in place, the SS and SC are reviewed and updated.
3.3.5.6 Department of Health
(a) Governance Arrangements:
The Department of Health in Limpopo has an approved policy for SC only and approved guidelines and
implementation plan for SS and SC. There is full-time capacity and limited departmental support and buy-in for the
development, implementation and maintenance of OMF. There is no document management system and no
change management plan in place for SDM, BPM, SOPs and SS, however, there is a change management for
SC.
(b) Status of Implementation:
The Department of Health has no SDM, BPM. There are SOPs, SS and SC in place.
3.3.5.7 Provincial Treasury
(a) Governance Arrangements:
The Provincial Treasury in Limpopo has draft policies in place for SDM, BPM and SOPs and approved policies in
place for SS and SC. There are approved guidelines in place for SS and SC and draft guidelines in place for SDM,
BPM and SOPs. There are no implementation plans in place for any of the five building blocks. There is full-time
dedicated capacity for SS and SC only and part-time capacity is available for BPM and SOPs. The capacity for
BPM and SOPs is located in the Organisational Design unit and the SS and SC capacity is located with the Change
Management and Service Delivery Improvement unit. The location of SDM is located outside the identified areas.
63
There is full support and buy-in for BPM, SOPs, SS and SC and limited buy in for SDM. The DPSA web enabled
system is utilised as the document management system and no change management plan in place for the
implementation of the OMF building blocks.
(b) Status of Implementation:
The Provincial Treasury has a draft SDM, which has not been implemented or reviewed since development. The
Department has BPMs in place for selected services (61-80%) and no maps have been reviewed and updated.
There are no SOPs in place. There are SS in place for all services and an approved SC is in place. SS and SC
are reviewed and updated regularly.
3.3.5.8 Department of Public Works, Roads and Infrastructure
(a) Governance Arrangements:
The Department of Public Works, Roads and Infrastructure in Limpopo has no approved policy, guidelines and
implementation plans in place for all building blocks. There is full-time dedicated capacity and limited departmental
support and buy-in in place for the development, implementation and maintenance of all building blocks. The
capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and the location for SS and
SC is within the Strategic Planning unit. There is a partially implemented document management system for all
building blocks. No change management plan is in place for the implementation of any of the building blocks.
(b) Status of Implementation:
An approved SDM is in place that has not been implemented, nor been reviewed since development. There are
approved BPMs in place for selected services (1-20%) which have not been reviewed and updated. There are
selected SOPs in place and SS in place for all services that are fully implemented and reviewed and updated.
There is an approved SC in place which has not been reviewed and updated.
3.3.5.9 Department of Social Development
(a) Governance Arrangements:
The Department of Social Development in Limpopo has an approved policy, guideline/toolkit and implementation
plan in place for SS and SC only. There is full-time dedicated capacity for the development, implementation and
maintenance of SDM, SS and SC only, however there it is noted that there is a part-time capacity for BPM and
SOPs. The capacity for SDM, SS and SC is within the Change Management and Service Delivery Unit and the
capacity for BPM is within Organisational Design and for SOPs within Strategic Planning. There is limited
Departmental support and buy-in for the development, implementation and maintenance of OMF. No document
64
management system or change management plan in place for the implementation of the OMF building blocks.
However, there is a change management plan in place for SS and SC.
(b) Status of Implementation:
The Department of Social Development has no responses for the Status of implementation in the Department.
3.3.5.10 Department of Transport
(a) Governance Arrangements:
The Department of Transport in Limpopo has approved policies, guidelines, implementation plans and full-time
dedicated capacity in place for all building blocks. The capacity for SDM and SOPs is located within the Strategic
planning unit, for BPM within the Organisational Design Unit and for SS and SC within the Change Management
and Service Delivery Unit. . There is full departmental support in place and a fully-fledged document management
system for SDM and SS only. There is no change management plan in place for the implementation of the OMF
building blocks.
(b) Status of Implementation:
The Department of Transport has an approved SDM
in place that is fully implemented, however it has not
been reviewed since development. The Department
has BPMs in place for selected services (21-40%)
which are reviewed and updated. There are SOPs in
place for selected services and SS in place for all
services .An approved SC is in place. The SOPs, SS
and SC are reviewed and updated regularly
65
3.3.6 MPUMALANGA - (REFER TO ANNEXURE C6 FOR AN ANALYSIS SUMMARY)
3.3.6.1 Department of Agriculture, Rural Development, Land and Environmental Affairs
(a) Governance Arrangements:
The Department of Agriculture, Rural Development, Land and Environmental Affairs has no approved policy in
place for all building blocks. There is a draft guideline and approved implementation plan in place for SS and SC
only. There is full-time dedicated capacity for the development, implementation and maintenance for SS and SC.
The location of capacity for SS and SC is within the Change Management and Service Delivery Improvement as
well as the Batho Pele unit. There is full departmental support and buy-in for the development, implementation
and maintenance of OMF. Partially implemented document management system is in place for SS and SC only.
No change management plan is in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Agriculture, Rural Development, Land and Environmental Affairs has no approved SDM.
There are BPMs in place for selected services (21-40%), which are reviewed and updated. SOPs and SS are in
place or all services. An approved SC in place. SOPs, SS and SC are reviewed and updated regularly.
3.3.6.2 Department of Culture, Sport and Recreation
(a) Governance Arrangements:
The Department of Culture, Sport and Recreation has an approved policy for SS and SC, a draft policy for SDM,
BPM and SOPs in place. The Department has an approved guideline/toolkit and implementation plan in place for
BPM, SOPs, SS and SC, however, a draft toolkit and implementation plan for SDM is in place. There is part-time
capacity for the development, implementation and maintenance for BPM, SOPs, SS and SC. The capacity for
BPM, SOPs, SS and SC is within the Strategic Planning Unit, and the location of capacity of SDM falls outside the
identified areas. There is full departmental support and buy-in for the development, implementation and
maintenance of OMF. A partially implemented document management system for operations management is in
place for BPM, SOPs, SS and SC. There is a change management plan in place for the implementation of BPM,
SOPs, SS and SC. A draft change management in place.
(b) Status of Implementation:
The Department of Culture, Sport and Recreation has a draft SDM in place. BPMs are available for selected
service only (41-60%) which are reviewed and updated for selected services. SOPs are in place for selected
service only and are reviewed and updated for selected services. There are SS and approved SC in place. SS
and SC are reviewed and updated regularly.
66
3.3.6.3 Department of Education
(a) Governance Arrangements:
The Department of Education as no approved policy in place for SS and SC only. There are no guidelines and
implementation plans in place for all building blocks. There is part-time capacity in place for SDM and full-time
dedicated capacity for the development, implementation and maintenance of SS and SC only. The location of
capacity for SDM, SS and SC is within the Change Management and Service Delivery Improvement. There is
limited departmental support and buy-in for the development, implementation and maintenance of SD, SS and SC
only. No document management system and no change management plan is in place for the implementation of
the OMF building blocks.
(b) Status of Implementation:
The Department of Education has no approved SDM. There are no BPMs (0%) and SOPs in place. SS are in
place for all services. An approved SC in place. SS and SC are not reviewed and updated regularly.
3.3.6.4 Department of Social Development
(a) Governance Arrangements:
Department of Social Development in Mpumalanga has no policies, guidelines and implementation plan in place
for SS and SC. There is full-time dedicated capacity in place for the development, implementation and
maintenance of OM. The department has limited support and buy-in for the development of all building blocks.
There is no document management system and no change management plan in place for the implementation of
the OMF building blocks. The Department has no response for all SDM, BPM and SOPs in all governance
arrangements.
(b) Status of Implementation:
Department of Social Development has no response SDM, BPMs or SOPs in place. SS are available for
selected services and are reviewed and updated. An approved SC is in place. SC is reviewed and updated
regularly.
67
3.3.6.5 Provincial Treasury
(a) Governance Arrangements:
The Provincial Treasury in Mpumalanga has no approved policy, no toolkits/guidelines and implementation in place
for any of the building blocks. It is noted that there is full-time dedicated capacity in place for SS and SC only and
part-time capacity for SDM, BPM and SOPs. The location of capacity for SS and SC is within the Organisational
Design unit and for the remaining building blocks are located outside the identified areas. There is the limited
departmental support and buy-in for the development of SDM, BPM and SOPs and full support and buy in for SS
and SC. The Provincial Treasury has no document management system and no change management plan in place
for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Provincial Treasury has no SDM in place. No BPMs and SOPs are available SS are available for selected
services only and are reviewed and updated accordingly. An approved SC is in place which is reviewed and
updated with selected information only.
68
3.3.7 NORTHERN CAPE - (REFER TO ANNEXURE C7 FOR AN ANALYSIS SUMMARY)
3.3.7.1 Office of the Premier (OTP)
(a) Governance Arrangements:
The Office of the Premier has no approved policy in place for all building blocks. An approved toolkits/guideline is
in place for SOPs only and no implementation is in place for any of the building blocks. It is noted that there is part-
time capacity in place for all five building blocks. The capacity for SDM, BPMs and SOPs are located within the
Organisation design Unit and for SS and SC within the Batho Pele unit. There is limited departmental support and
buy-in for the development all building blocks. The Office of the Premier utilises the DPSA WES as their document
management system. There is no change management plan in place for the implementation of the OMF building
blocks.
(b) Status of Implementation:
The Office of the Premier has an approved SDM in place which is partially implemented, however it has not been
reviewed annually in line with mandated functions. There are BPMs (1-20%) and SOPs available for selected
services. BPMs and SOPs are not reviewed and updated. SS are in place for all services. An approved SC is in
place that is service point specific. SS are reviewed and updated for selected services only. SC are reviewed and
updated regularly.
3.3.7.2 Department of Agriculture, Land Reform and Rural Development
(a) Governance Arrangements:
The Department of Agriculture, Land Reform and Rural Development in Northern Cape has approved policies for
SDM, SS and SC. There are no guidelines and implementation plans in place for all five building blocks. There is
part-time capacity in place for all building blocks. The capacity for SDM, SOPs, SS and SC are located within the
Strategic Planning Unit and the capacity for BPM is located in the Organisational Design Unit. The Department
has full buy-in and support for the development, implementation and maintenance of all building blocks. The
Department has no document management and no change management plan in place for the implementation of
all building blocks.
69
(b) Status of Implementation
The Department of Agriculture, Land Reform and Rural Development has a draft SDM in place that has not
implemented nor reviewed since development. There are BPMs in place for selected services (21-40%). SOPs are
in place for all services and are not reviewed. SS are in place for selected services and an approved SC is in place.
SS and SC are reviewed and updated regularly.
3.3.7.3 Co-operative Governance, Human Settlement and Traditional Affairs (COGHSTA)
(a) Governance Arrangements:
The Department of COGHSTA in Northern Cape has no approved policy and guidelines in place for all five building
blocks. There are implementation plans in place for SDM, SOPs and SC. There is full-time dedicated capacity in
place for SOPs and SC and part-time capacity for SDM, BPM and SS. The capacity for SDM and BPM are located
in the Organisational Design Unit and the capacity for SS and SC are located within the Change Management and
Service Delivery Improvement Unit, whilst the capacity for SOPs is within the Strategic Planning Unit. The
Department has full buy-in and support for the development, implementation and maintenance of SDM, SOPs, SS
and SC however there is limited buy in and support for BPM. . The Department of has a fully-fledged document
management for system for SOPs, SS and SC and a partially implemented system for SDM. No document
management system in place for the BPM. There is a change management plan in place for the implementation
of SDM, SOPs, SS and SC.
(b) Status of Implementation
The Department has an approved SDM in place that is fully implemented and reviewed annually in line with
mandate and functions. There are BPMs in place for selected services (21-40%). SOPs and SS are in place for all
services. An approved SC is in place. SOPs, SS and SC are reviewed and updated regularly.
3.3.7.4 Department of Economic Development and Tourism
(a) Governance Arrangements:
The Department of Economic Development and Tourism in Northern Cape has draft policies, guidelines and
implementation plan in place for SDM SOPs, SS and SC. It is noted that there is full-time capacity for all building
blocks. The capacity for all five building blocks are located within the Change Management and Service Delivery
Improvement Unit. There is full departmental support and buy-in for the development of the five building blocks.
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The department utilises the DPSA wen enabled system as their document management system. No change
management plan is in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place, which is partially implemented and it has not been reviewed since
development. There are BPMs in place for selected services only (1-20%). There are SOPs available for selected
services. SS are in place for all services. An approved SC is in place that is service point specific. SOPS, SS and
SC are reviewed on an annual basis and updated accordingly.
3.3.7.5 Department of Environment and Nature Conversation
(a) Governance Arrangements:
The Department of Environment and Nature Conversation has an approved policy in place for SS and SC and a
draft policy in place for SDM and SOPs. There are toolkits in pace for all building blocks. There are no
implementation plans in place for all five building blocks. Part-time capacity is available for SC only. The location
of capacity for SDM, BPM, SOPs and SS is within the Organisational Design Unit, while the capacity for SC is
located in the Batho Pele Unit. It is noted that there is limited Departmental support and buy-in for the development,
implementation and maintenance of OMF. The Department has uses the DPSA web enabled system for the SDM
and no change management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department has a draft SDM in place which has not been implemented nor reviewed. BPMs are in place for
selected services (1-20%). There are no SOPs in place. SS are in place for selected services and approved SC in
place. SS and SC are reviewed and updated regularly.
3.3.7.6 Provincial Treasury
(a) Governance Arrangements:
The Provincial Treasury in Northern Cape has no policies, guidelines and implementation plans in place for any of
the five building blocks. There is part-time capacity available for all building blocks. The capacity for SDM is located
in the Organisational Design unit and the location of capacity for the remaining building blocks is located outside
the identified areas. There is full support and buy-in for SDM, SS and SC and limited buy in for BPM and SOPs.
There is no document management system and no change management plan in place for the implementation of
the OMF building blocks.
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(c) Status of Implementation:
The Provincial Treasury has a draft SDM, which has been partially implemented and not reviewed since
development. The Department has BPMs in place for selected services (1-20%) and no maps have been reviewed
and updated. There are SOPs in place for selected services, however no SOPs have been reviewed and updated.
There are SS in place for all services and an approved SC is in place. SS and SC are reviewed and updated
regularly.
3.3.7.7 Department of Sport, Arts and Culture
(a) Governance Arrangements:
The Department of Sport, Arts and Culture has no approved policies, toolkits/guidelines and implementation plans
in place for any of the building blocks. It is noted that there is part-time capacity in place for all five building blocks.
The capacity for SDM and BPM are located within the Organisational Design Unit and SOPs, SS and SC are
located within the Change Management and Batho Pele unit. There is limited departmental support for the
development of all building blocks. The Department has a no document management system and no change
management plan in place for the implementation of the OMF building blocks.
(b) Status of Implementation:
The Department of Sport, Arts and Culture has a draft SDM in place which has been partially implemented and
currently in the process of being reviewed. BPMs are place for selected services (1-20%) which are not reviewed
or updated. Selected SOPs are in place which are reviewed and updated. No SS and SC in place.
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3.3.8 NORTH WEST - (REFER TO ANNEXURE C8 FOR AN ANALYSIS SUMMARY)
3.3.8.1 Office of the Premier
(a) Governance Arrangements:
Office of the Premier in North West has an approved policy in place for SS, a draft policy for SOPs and SC and no
policy for SDM and BPM. The Department has no guidelines/ toolkit in place. There is an approved implementation
plan for SS and SC only and a draft plan for SOPs. There is full-time dedicated capacity in place for the
development, implementation and maintenance of OMF. The capacity for SDM, BPM and SOPs are within the
Organisational Design unit and the capacity for SS and SC is within the Change Management and Service Delivery
Improvement unit. There is limited departmental support and buy-in for the development of five building blocks.
The Department has a partially implemented document management system and no change management in place
for the OMF building blocks.
(b) Status of implementation:
Office of the Premier has an approved SDM that is fully implemented and it is reviewed annually in line with
mandate and functions. The Department has no BPMs and no SOPs available. SS are in place for all services and
an approved SC is in place. Both the SS and the SC is reviewed and updated regularly.
3.3.8.2 Community Safety and Transport Management
(a) Governance Arrangements:
The Department of Community Safety and Transport Management in North West has no an approved policy in
place for all building blocks. There is approved guidelines/ toolkit in place for SDM, SOPs, SS and SC. There is no
implementation plans in place for any building blocks. There is full-time dedicated capacity in place for the
development, implementation and maintenance of SDM, SOPs, SS and SC. The capacity for SDM is located within
the Organisational Design Unit, capacity for SOPs is within the Strategic Planning unit and the capacity for SS and
SC is within the Change Management and Service Delivery Improvement unit. There is full departmental support
and buy-in for the development of SDM, SOPs, SS and SC. The Department has a fully-fledged document
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management system for SDM, SOPs, SS and SC. There is no change management plan in place for the OMF
building blocks.
(b) Status of implementation:
Office of the Premier has a draft SDM that is partially implemented and has not been reviewed since development.
The Department has no BPMs (0%). There are SOPs available and SS are in place for all services and an approved
SC is in place. The SOPs, SS and the SC are reviewed and updated regularly.
3.3.8.3 Department of Culture, Arts and Traditional Affairs
(a) Governance Arrangements:
The Department of Culture, Arts and Traditional Affairs in North West has no policies for BPM and SOPs, however
there is in draft policies for SDM, SS and SC in place for the development of OMF. The Department has no
guidelines in place for SDM, BPM and SOPs, and a draft guidelines for SS and SC. The Department has a draft
implementation plans in place for all building blocks. There is no capacity in place for SDM, BPM and SOPs,
however there is full-time dedicated capacity for SS and SC. The Department has limited departmental support
and buy-in for the development of five building blocks. The Department has no system as their document
management system. There is a draft change management plan in place for the OMF building blocks.
(b) Status of implementation:
The Department of Culture, Arts and Traditional Affairs in North West has a draft format for SDM that is partially
implemented, however it has not been reviewed since development. The Department has no BPMs and SOPs
available. SS are in place for selected services which are reviewed and updated accordingly. There is a draft SC
in place and it has not been reviewed and updated.
3.3.8.4 Department of Economy and Enterprise Development
(a) Governance Arrangements:
The Department of Economy and Enterprise Development has no approved policy, guidelines/ toolkits and
implementation plan in place for all building blocks. There is part-time capacity in place for SDM and SC. There is
limited departmental support for BPM, full departmental support and buy-in for SDM, SS and SC and no support
in place for SOPs. A partially implemented document management system is available for five building blocks.
There is no change management plan in place for the implementation of the OMF building blocks.
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(b) Status of Implementation:
The Department of Economy and Enterprise Development has an approved SDM which is partially implemented
and it is reviewed annually in line with mandate and functions. There are no BPMs, SOPs and SS in place. An
approved SC is in place that is service point specific and it is reviewed and updated regularly.
3.3.8.5 Department of Education and Sport Development
(a) Governance Arrangements:
The Department of Education and Sport Development has no approved policy, guidelines and implementation in
place for building blocks. There is part-time capacity in place for SDM, BPM and SC. The capacity for SDM, BPM
and SOPs is located within the Organisational Design Unit for SS and SC within the Change Management and
Service Delivery Improvement unit. There is limited departmental support and buy-in place for the development for
the development of SDM, BPM and SOPs and full support and buy in for SS and SC. There is fully fledged
document management for SD, BPM, SS and SC and no change management plan in place for the implementation
of the OMF building blocks.
(b) Status of Implementation:
The Department of Education and Sport Development has an approved SDM which is partial implemented and it
has not been reviewed annually in line with mandate and functions. BPMs are place for selected services (1-20%).
There are no SOPs in place. SS is available for selected and a draft SC in place. BPMs, SS and SC is reviewed
for selected services only.
3.3.8.6 Department of Finance
(a) Governance Arrangements:
The Department of Finance in North West has no policies, toolkits/guidelines and implementation in place for any
of the building blocks. It is noted that there is full-time dedicated capacity and limited buy-in and support for the
development of all building blocks. The capacity for all building blocks are located within the Organisational Design
Unit. There is no document management system and no change management plan in place for the implementation
of the OMF building blocks.
(b) Status of Implementation:
The Department of Finance has an approved SDM in place that is fully implemented, and reviewed. There are
BPMs (41-60%) and SOPs available for selected services. SS are in place for all services. SOPs and SS are not
reviewed. An approved SC is in place that is service point specific and is reviewed on an annual basis and updated
accordingly.
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3.3.8.7 Department of Health
(a) Governance Arrangements:
The Department of Health has a draft policy in place for SDM, SOPs and SS and approved policy in place for SC.
There are draft guidelines/toolkits and implementation plans in place for SS and SC only. There is part-time
capacity available for SS and full-time dedicated capacity for SC. The capacity for SDM, BPM and SOPs are
located within the Organisational Design Unit and for SS and SC within the Change Management and Service
Delivery Improvement Unit. There is limited buy-in and support, no document management, and no change
management plan for all building blocks.
(b) Status of Implementation:
The Department of Health has a draft SDM in place which has not been implemented nor been reviewed since
development. There are no BPMs and SOPs available. SS are in place for selected services. An approved SC is
in place. SS and SC are reviewed and updated accordingly.
3.3.8.8 Department of Rural, Environment and Agriculture Development
(a) Governance Arrangements:
The Department of Rural, Environment and Agricultural Development in North West has an approved policy in
place for SS only. There are no toolkits and implementation plans in place for any building blocks. It is noted that
there is full-time dedicated capacity in place for SS and SC and no capacity for SDM, BPM and SOPs. There is
limited buy in and support for SDM, BPM, SOPs and SS and full departmental support and buy-in for the
development of the SC. A partially implemented document management system is available for SS and SC only.
(b) Status of Implementation:
There are no SDM, BPMs and SOPs in place. SS are in place for all services and an approved SC is in place that
is service point specific. SS and SC are reviewed and updated annually.
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3.3.8.9 Department of Tourism
(a) Governance Arrangements:
The Department of Tourism in North West has an approved policy, toolkits and implementation plans for SDM, SS
and SC only. It is noted that there is full-time dedicated capacity in place for SDM, SS and SC. The capacity for
the development of SDM, SS and SC is located within the Strategic Planning unit and capacity for BPM and SOPs
is located within the Organisational Design unit. There is full departmental support and buy-in for the development
of the SDM, SS and SC, however buy-in and support is limited for BPM and SOPs. A fully-fledged document
management system is available and a change management plan is in place for SDM, SS and SC only.
(b) Status of Implementation:
The Department has an approved SDM in place. Partial implementation of the SDM is noted. The SDM has not
been reviewed since development. There are no BPMs, SOPs, and SS in place. An approved SC is in place that
is service point specific. SC is reviewed and updated annually.
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3.3.9 WESTERN CAPE - (REFER TO ANNEXURE C9 FOR AN ANALYSIS SUMMARY)
3.3.9.1 All 13 Departments
(a) Governance Arrangements:
The Department of the Premier has developed and implemented the OMF in line with DPSA. The Department
executes the OMF interventions in a transversal manner to ensure a uniform and consistent approach across all
provincial Departments. The OMF initiatives are co-ordinated and transversally supported from the Department of
the Premier. The Department has a clear policies, guidelines, implementation plan and capacity in place to develop
and implement operations management. The capacity for the development of the building blocks are located within
the Process Design and Improvement Unit. The Department has a limited and buy in support. A partially
implemented system is available for all five building blocks. The Department has a change management plan in
place for SDM and SOPs only.
(b) Status of Implementation:
Full SDMs are in place for the two Departments which cover all services, and 11 Departments have SDMs which
focus on core services only. The SDMs are fully implemented in the Province, however they have not been
reviewed since development.
Some business processes have been organised and mapped (1-20%) for all Departments across the Province.
Maps are reviewed and updated for selected services. SOPs are in place for selected services and reviewed and
updated accordingly. SS are in place in all departments for all services. SCs are also in place for all thirteen
Departments. The SS and SC are reviewed and updated regularly.
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4. SUPPORT PROVIDED BY DPSA
During the 2017/18 financial year, the DPSA provided hands-on support, advocacy and capacity building to the
National Departments of Environmental Affairs, International Relations and Co-operation, Women as well as the
National School of Government.
Selected services that have been mapped and SOPS have been developed per sector:
(a) Department of Environmental Affairs:
Processing of waste management licence: Basic Assessment Report (BAR)
Providing GIS Advisory Services
Drafting and Vetting of DEA Legislation
Implementation and Enforcement of OHS SHERQ
(b) Department of International Relations and Co-operation:
Cash Flow Management: Missions
Cash Flow Management Head Office
Payment and Logistics
Manage and monitor Medical Aid claims for officials broad
(c) National School of Government
Learner Records
Processing client enquiries
Training Logistics
Recruitment of ETDPs
(d) Department of Women:
Monitoring and Evaluation
Development of Legislation
Gender responsive budget
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It is important to note that the Chief Directorate: Operations Management currently has limited capacity (three full-
time and one intern) and limited financial resources (R360 000). However the unit managed to provide support to
other departments on the Operations Management value chain. A list of departments that was supported is
attached as Annexure D.
5 RECOMMENDATIONS AND CONCLUSION
5.1 Governance Arrangements
Emanating from the report, it is apparent that there are pockets of excellence such as in the Eastern Cape, KwaZulu
Natal, North West, Gauteng and Western Cape. These provinces have aligned their respective policies, toolkits
and implementation plan to the OMF of the DPSA. There is dedicated capacity within the afore-mentioned Offices
of the Premier to implement the Operations Management value chain.
However, it is evident from Tables 1 – 3 on pages 10-11 that the majority departments have not institutionalised
the OMF in terms of having relevant internal policies, guidelines, and implementation plans in place. The DPSA
OMF and supporting toolkits have been approved and published on the DPSA website and Web enabled system
(WES). It is recommended that Departments customise the DPSA OMF and supporting toolkits within their
respective departments and adopt these documents as departmental policies and guidelines.
Most departments have indicated that they do have the required capacity and departmental support to implement
the OMF, however little or no progress has been made in certain departments. DPSA undertook to determine the
location of capacity and skills for implementation of the OMF in the 2017/18 financial year. From the Tables 7-8 on
pages 14 on the Location of Capacity it is evident that capacity is spread mostly between the Organisational Design
Unit and the Strategic Planning Unit. It is recommended that the capacity for OMF is aligned to the generic
structure for Programme 1, viz capacity for SDM should be located within the Strategic Unit, whereas capacity
for BPM, SOPs in the Organisational Design unit and SS and SC should be located in the Change Management
and Service Delivery Improvement Unit.
5.2 Status of implementation
The majority departments have approved SDMs (64), SS (64) and SC (90) that are in place out of 117 departments
that responded. It should be noted however, that with BPM (81) and SOPs (75), majority departments have drafts
in place. The deduction can be made from Tables 4-6 on pages 12-13 that advocacy and implementation support
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with specific focus on BPM and SOPs rendered throughout the financial year has had a positive impact on
implementation.
In an attempt to improve advocacy and capacity building, DPSA designed a WES on operations management. The
system content is grouped into four broad categories. The first category is where all the information regarding
operations management is stored such as the OMF as well as the respective toolkits of all building blocks.
Secondly, a database is provided for the uploading of departmental specific information on the building blocks.
Thirdly, provision is made that the system generates statistical reports on departmental submission rates. This will
be a reporting site for registered users only and thus only nominated officials, called Principal Users, from
departments will be able to download information. Lastly, a forum functionality is provided to promote discussion
on the various topics. It is recommended that all departments ensure that one principal user and various
sub-users responsible for Operations Management are registered on the system.
In addition to the above, the Chief Directorate: Operations Management developed a multimedia educational
package. This is an audio-visual on the OMF and toolkits that will assist departments both nationally and
provincially to implement the OMF. Departments are encouraged to utilise the audio-visuals to assist them
in the institutionalisation and implementation of the OMF. The audio visuals can be used at EXCO meetings
of departments for top management support and buy-in. Further to this, the audio visuals can be uploaded on
intranets of respective departments to ensure that all officials have easy access.
The Public Service Regulations, Regulation 36 requires that departments
implement the OMF. Over and above the afore-mentioned initiatives, it is
recommended that selected building blocks of operations
management be included in the MPAT at a basic level to encourage
departments to implement the OMF.
In an attempt to increase capacity-building, it is proposed that DPSA
continue engagements with the National School of Government to
develop an online curriculum on Operations Management.
The Chief Directorate: Operations Management will also continue to support departments through the
implementation and advocacy, capacity-building and institutional support as outlined in the Medium Term Strategic
Framework for the period 2014-2019.