DTACmachine translationproject

Stephane Domisse

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Situation and Problem

Dealer Technician Assistance Center provides support to dealer technicians globally (11 languages) on all aftermarket product questions they have submitted to the system.

Language skills are limited resource and time wise

Response Time Metrics to be met

DTAC Mannheim 2014 2

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The Global Tractor Platform Footprint

DTAC Mannheim 2014 3

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Solution

Use MT to translate real time the dealer cases to English and the company response in the dealer local language• Speed• Secure area• Better than publically available MT tools• Technically correct but not perfect

Manage expectations• Pilot with a Product Line, limited number of languages, multiple

iterations• Users not linguists• Training Material for Reading and Writing

Surveys for dealer technicians and company personnel focusing on accuracy and usability

John Deere MT Use Case 4