Stepping Up To Leadership

Session Code: TU03

Date: Tuesday, October 24

Time: 9:30 a.m. - 11:00 a.m.

Total CE Credits: 1.5

Presenter(s): Teresa Boyce, MHA, CPMSM, CPCS

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Stepping Up To Leadership

Teresa Boyce, MHA, CPMSM, CPCS

Learning Objectives Identify the leader within

» Identify your personal behavior preference and how it impacts your leadership

Challenge the leader within» Describe five different approaches to negotiating conflict and identify

your personal approach

Nurture the leader within» Identify the physical effects of stress and what self-care techniques

will reduce/modify those effects

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Identifying The Leader Within

“A leaders actions and behaviors are not necessarily seen as they have occurred, but

how they are interpreted by followers.”Bruce Avolio

Behavior: What I say and doPerception is in the eye of the beholder

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DOMINANCE/Driver• Behavior: Demanding; Direct; Driven;

Domineering; Decisive; Ambitious; Competitive; Independent; Task focused & results oriented; Can be pushy/rude/blunt

• Motivated by: New Challenges; Power and Authority to take risks and make decisions; Freedom from routine

• Limitations: Impatient; insensitive; poor listener; can come across as arrogant; lack of empathy; may take charge of situations

• Likes others to be direct, straightforward and open to their need for results

• Fears loss of control, over themselves more than over others

• Has an authoritative tone

• Gets right to the issue

• May make decisions alone – forget about the team

INFLUENCE/ Expressive• Behavior: Sociable; Impulsive;

Enthusiastic, Entertaining; “Life of the Party”; People Person; Trendy; Verbal; Persuasive; Are direct, open, sarcastic

• Motivated by: Praise & popularity; Friendly environment; Freedom from many rules

• Limitations: Short attention Span; Disorganized; Needs the spotlight

• Likes others to be friendly, emotionally honest, and recognize their value

• Fears loss of prestige or status

• Has lots of facial expressions & laughs out loud

• May exaggerate

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STEADINESS/Amiable• Behavior: Relationship focused; Steady;

Calm; Patient, tolerant, indirect; Team Player; Friendly & relaxed; Loyal; Follows through

• Motivated by: Recognition for loyalty and dependability; Safety and security; Consistency

• Limitations: Conservative; Over sensitive; Fears confrontation; Resistant to change; Excessive concern for others

• Likes others to be relaxed, agreeable and cooperative, and to show appreciation

• Fears confrontation or embarrassment

• More concerned about people than tasks

• May become submissive to other behavior types

• May resist change

CONSCIENTIOUS/Analytical• Behavior: Conservative; Cautious;

Dependent; Neat; Systematic; Accurate; Task focused & Process oriented

• Motivated by: Standards of high quality; Limited social interactive; Detailed tasks; Logical organization of information

• Limitations: Perfectionist; Critical; Unresponsive, unemotional; perceived lack of feeling

• Likes others to minimize socializing and give details, they value accuracy and attention to detail

• Fears embarrassment or humiliation

• Can get lost in collecting data

• May be over critical of others

• May have difficulty being flexible

QuestioningLogic-focused

ObjectiveSkeptical

Challenging

CalmCareful

ThoughtfulMethodical

Moderate-paced

AcceptingPeople-focused

EmpathizingReceptiveAgreeable

ActiveFast-pacedAssertiveDynamic

Bold

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Challenging The Leader WithinFive Challenges Leaders Face:

» Confronting an Employee Performance Problem

» Terminating an Employee

» Hiring the Right Person

» Confronting Your Boss

» Managing Conflict

Challenging The Leader WithinWhen faced with a problem or conflict you can

choose to...

» Avoid (I lose – You lose)

» Accommodate (You win – I lose)

» Confront ( I win – You lose)

» Collaborate (I win – You win)

» Compromise (Both parties win & lose some)

Challenging The Leader Within

When would it be appropriate to

» Avoid: Pretend it’s not there or choose to ignore

» Accommodate: Give in to others

» Confront: Work to get your way

» Collaborate: Engage in mutual give and take

» Compromise: Focus on working together

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Scenario

One of your employees is developing a new pattern of tardiness. You learn that the employee is in the midst of a divorce, is staying at a friends house and is without reliable transportation. Your other employees have previously voiced concern that you show favoritism to this employee.

Caring For The Leader Within

STRESS

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Self Care 101

Eat Healthy Food Sleep

Burnout

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Step Up To LeadershipBY MAKING “YOU” A PRIORITY» Grow in your understanding of yourself» Seek out the tools you need to be successful as an

individual and a leader» Take care of yourself…

Eat healthyHydrateExerciseSleep

This isn’t selfish, this is smart and necessary

C S

iD

ActiveFast-pacedAssertiveDynamic

Bold

ThoughtfulModerate-paced

CalmMethodical

Careful

QuestioningLogic-focused

ObjectiveSkeptical

Challenging

AcceptingPeople-focused

EmpathizingReceptiveAgreeable

DOMINANCEPriorities: getting immediate results,taking action, challenging selfand others

Motivated by: power and authority,competition, winning, success

Fears: loss of control, being takenadvantage of, vulnerability

You will notice: self-con�dence,directness, forcefulness,risk-taking

Limitations: lack of concernfor others, impatience,insensitivity

CONSCIENTIOUSNESS

INFLUENCE

STEADINESS

Priorities: expressing enthusiasm,taking action, encouraging

collaboration

Motivated by: social recognition, groupactivities, friendly relationships

Fears: social rejection, disapproval,loss of in�ucence, being ignored

You will notice: charm, enthusiasm, sociability, optimism,

talkativeness

Limitations: impulsiveness,disorganization, lack of

follow-through

Priorities: ensuring accuracy, maintaining stability, challenging assumptions

Motivated by: opportunities to useexpertise or gain knowledge, attentionto quality

Fears: criticism, slipshod methods,being wrong

You will notice: precision, analysis,skepticism, reserve, quiet

Limitations: overly critical, tendency to overanalyze, isolates self

Priorities: giving support,maintaining stability,

enjoying collaboration

Motivated by: stable environments,sincere appreciation, cooperation,

opportunities to help

Fears: loss of stability, change, loss ofharmony, offending others

You will notice: patience, team player, calmapproach, good listener, humility

Limitations: overly accommodating,tendency to avoid change,

indecisiveness

©2012 Inscape Publishing Inc. All rights reserved. Reproduction approved when used in conjuction with Everything DiSC Workplace®.

OVERVIEW OF THE DiSC® STYLES

Rate your Behavioral Preference

Create a graph in the columns to indicate the total number of items check in each category of the Behavioral Preference Assessment.

CATEGORY

I II III IV Total

10 9 8 7 6 5 4 3 2 1 0 D I S C

“D” Dominance/Driver “I” Influence/Expressive “S” Steadiness/Amiable “C” Conscientious/Analytic

This is a cursory assessment utilizing the DISC Professional Profile System and is not intended to be an in-depth personality test. Used by permission from the Hospital Council of Northern and Central California. To reap the full

benefits of DISC for you and your staff go to http://www.thediscpersonalitytest.com/

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Rate your Preferred Conflict Negotiation Mode

Create a graph in the columns to indicate the total number of items checked in each category of the Negotiating Conflict Assessment.

CATEGORY

A B C D E Total

5 4 3 2 1 0

A= AVOID B= ACCOMMODATE C= CONFRONT D= COMPROMISE E= COLLABORATE

This is a cursory assessment and is not intended to be in-depth.

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