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STEPS TO WHOLE BODY LISTENING - Hendricks Institute · 2020-07-07 · STEPS TO WHOLE BODY LISTENING...

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STEPS TO WHOLE BODY LISTENING Power lives more in listening than in talking. In fact, listening may be the key skill of the successful person. CONSCIOUS LISTENING LEVEL ONE: LISTENING FOR ACCURACY Offer Your Undivided Attention Demonstrate that you are fully there, fully attentive to the message you are receiving. Acknowledge the Communication Demonstrate that you are hearing the message being sent-show that you are not only available but actively engaged in processing the message. Duplicate it Back Demonstrate that you have comprehended what was said-clarify and confirm the message to assure understanding. CONSCIOUS LISTENING LEVEL TWO: LISTENING FOR EMPATHY Name the Feeling Demonstrate that you empathize with the human emotion involved in the experience underlying the message-build bridges of rapport. CONSCIOUS LISTENING LEVEL THREE: LISTENING FOR MUTUAL CREATIVITY Recognize the Commitment Speaking the truth indicates a real caring, a real commitment to at least some aspect of the situation involved. Acknowledge that commitment in a way that encourages the other person to move in a positive, purposeful direction in their future behavior. Listen for What They Most Want Imagine the unfolding possibility for this person. Engage in co-creative dialog for this person's future. How can I support you in this future? © 2009 The Hendricks Institute (800) 688-0772 www.hendricks.com
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Page 1: STEPS TO WHOLE BODY LISTENING - Hendricks Institute · 2020-07-07 · STEPS TO WHOLE BODY LISTENING Power lives more in listening than in talking. In fact, listening may be the key

STEPS TO WHOLE BODY LISTENING

Power lives more in listening than in talking. In fact, listening may be the key skill of the successful person.

CONSCIOUS LISTENING LEVEL ONE: LISTENING FOR ACCURACY

Offer Your Undivided AttentionDemonstrate that you are fully there, fully attentive to the message you are receiving.

Acknowledge the CommunicationDemonstrate that you are hearing the message being sent-show that you are not only available but actively engaged in processing the message.

Duplicate it BackDemonstrate that you have comprehended what was said-clarify and confirm the message to assure understanding.

CONSCIOUS LISTENING LEVEL TWO: LISTENING FOR EMPATHY

Name the FeelingDemonstrate that you empathize with the human emotion involved in the experience underlying the message-build bridges of rapport.

CONSCIOUS LISTENING LEVEL THREE:LISTENING FOR MUTUAL CREATIVITY

Recognize the CommitmentSpeaking the truth indicates a real caring, a real commitment to at least some aspect of the situation involved. Acknowledge that commitment in a way that encourages the other person to move in a positive, purposeful direction in their future behavior.

Listen for What They Most WantImagine the unfolding possibility for this person. Engage in co-creative dialog for this person's future. How can I support you in this future?

© 2009 The Hendricks Institute (800) 688-0772 www.hendricks.com

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