Steve Nyveld

QUALITYASSURANCE

REQUIREMENTS MANAGEMENT

REQUIREMENTS MANAGEMENTRequirement Enabled Alert Action AppliesDriver Licence enabled EMAIL PREVENT LOGIN DriverVehicle Registration enabled EMAIL WARNING ONLY VehicleDriver Authority enabled EMAIL PREVENT LOGIN DriverVehicle 6 mth Inspection enabled EMAIL WARNING ONLY VehicleVehicle Comp. Insurance enabled EMAIL WARNING ONLY VehicleOperator Accreditation enabled EMAIL WARNING ONLY VehicleUndertaking disabled EMAIL PREVENT LOGIN Driver

Possible actions

REQUIREMENTS MANAGEMENT

LOSS OF GPSClient

Event015-09-14 12:03:54 BGO04 (U-0189) GPS: Open Circuit

Fleet configuration

FARE DISCREPANCYIs the driver recording the amount shown on the meter?

NO-SHOW REPORTDid driver bother going to pick-up address before no-show?

PICK-UP LOCATION REPORTDid meter go engaged at the correct address?

RESUBMIT REPORTAre drivers resubmitting too many jobs?

PANIC REPORTHas there been any use of the panic/duress alarms?

TAXI AVAILABLITY REPORT

DRIVER SETTINGSOperator Override

Operator can change driver settings.Driver gets message when it is done.

OVERRIDING PROPERTIESUser (Driver) or Vehicle

OUT-OF-CAR RESET

BLACKLIST

Driver can blacklist a passenger or addressPassenger can blacklist a driverMay be illegal in some areas

REWARDS

Encourage drivers to do work.Need to find a suitable report

ACTION LIST

Special queue for jobs that require operator intervention

Jobs that have been waiting too longJobs that the system is confused about. Only happens on server restart.

Can configure time before job moves to action queueRe-queued jobs appear as fresh jobs.

PROBLEM BOOKINGS

ALERTS on PROBLEM BOOKINGS

An alert is given if there’s a problem dispatchingAddress blacklisted by some driversNo suitable car

Too many passengers (above)Inconsistent attributeseg WAT and SedanNo suitable car workingBlacklisted by everyone

Manual dispatch set

PHONE STATISTICS

RESPONSE TIME REPORT

RESPONSE TIME REPORT

CONCLUSION

SmartMove provides tools to help fleet operationYou need to monitor what is going on. Need the will to take action. Often a problem with co-ops.

Next: how to tune the way SmartMove operates.