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Steve Richard - Handling Objections and Getting to Yes

Date post: 10-May-2015
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http://www.insidesales.com/events/2014/sales-acceleration-summit/steve-richard Session Overview During a cold call, it's not uncommon to get an objection or two from top decision makers. What you do with those objections can make or break a deal. In "Handling Objections and Getting to Yes" Steve Richard will give you the tools to: Understand what objections actually mean Prevent objections all together Overcome objections at the top of the funnel Utilize insight selling to remove objections at the bottom of the funnel
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#SalesSummit | @srichardv
Transcript
Page 1: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 2: Steve Richard - Handling Objections and Getting to Yes

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Handling Objections and Getting to Yes

Steve RichardManaging PartnerVorsight

Page 3: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

AttentionMeetingNeeds IDSolution

Close

InterestTO

FU

BO

FU

Page 4: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

“How Do I Overcome Objections in

Different Parts of the Buying Process?”

Page 5: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Agenda1.Top of Funnel Objections

2.Bottom of Funnel Objections

Page 6: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

1TOFU Objections

Page 7: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 8: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

What Do Objections OTP Actually Mean?

Page 9: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

1. I’m Not Listening

2. I’m Confused

3. I Don’t See the Value

Page 10: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 11: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Features, Advantages,

Benefits

Page 12: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Address It Directly

Page 13: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Probe with Questions

(Before you earn the right

to)

Page 14: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 15: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 16: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

2BOFU Objections

Page 17: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 18: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Qualification in 6 Steps

Page 19: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Purpose

Page 20: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Probe to ID & Develop Needs

Page 21: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Consult & Provide Insights

Page 22: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Match Solutions

Page 23: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Landscape of DM Types

Page 24: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Next Steps & Observable Behavior

Page 25: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardv

Page 26: Steve Richard - Handling Objections and Getting to Yes

#SalesSummit | @srichardvhttp://marketing.vorsight.com/linkedin-diagnostic

@srichardv

Unlock the Secrets to Handling Objections


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