Date post: | 01-Jun-2015 |
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Health & Medicine |
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Stirring up an Ants Nest Challenging current
process Disrupting normality
Presented by Suellen Gaynor, Surgical Patient Flow Manager,
Wagga Wagga Base Hospital (WWBH), Murrumbidgee Local Health District (MLHD),
NSW Health.
NEST
NATIONAL ELECTIVE SURGICAL TARGETS 100% YTD by December 2015
ANT’S NEST ….
Wagga Wagga within MLHD
Wagga Wagga Base Hospital from the air
Background to Achieving NEST
Category 1 - Overdues
Category 2 - Overdues
Category 3 - Overdues
Managing Wait List
Wait list management challenges.
• Aging population
• Community Expectations
• Staffing
• New VMO’s
• Targets & Activity Base Funding
Surgical Patient Flow Manager
Issue to be resolved
Director of Medical Services
NEST Strategies
Predictive Report
Theatre Booking Office Practices
Correspondence review
• All letters from Theatre Booking Office
• Additional Correspondence
• Ongoing review
MEETINGS
• Surgical Waitlist Management Group
• Patient Flow Manager
• Booking Office
• Theatre Management
CANCELLATIONS MANAGEMENT
Introduction of the Emergency Surgery Guidelines (2009)
• Dedicated Emergency session
• Acute Surgical Unit (virtual model)
Capital Works
Utilization of outlying Health facilities
The NEST Challenge 100% for all categories by 2015
National Emergency Access Targets (NEAT)
The Continuing Journey
References Surgery News can be found on Predictable Surgery Program
Newsletters page in ARCHI.
Retrieved 22nd October 2012 from http://www.archi.net.au/resources/delivery/surgery/predictable-surgery/12
Rough Road Ahead, The continuing Journey http://thestarbook.wordpress.com/category/musings
Ants background image by Joe Lencioni at shiftingpixel.com
Maps
http://www0.health.nsw.gov.au/services/lhd/rural.asp
Thanks to… My mentors, Megan King, Michelle Sleep, Jill Ludford and Bruce Budd,
Managers within MLHD
Theatre Booking Staff for teaching me everything that I now know about Waiting List Management
Bruce Budd Access Surgical Performance Manager, for the Category Overdue graphs
Irene Hing, DON&M, WWBH, MLHD for the title for this presentation.
WWBH Librarian, Jenny Price
IIR Healthcare Conference Providers
And my audience today.