STN Event 5.11.10 - Cisco Real Time Collaboration Presentation

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

The New CollaborationExperience

Driving Growth with Cisco Collaboration

Jon Seiniger

Collaboration Specialist


Agenda

Cisco Collaboration Vision

What’s New?

How to Get Started


Increasing Business Complexities…

How can I do

MORE WITH LESS?

How do I work better

with MY PARTNERS

AND SUPPLIERS?

I need to

MOVE FASTER.

There’s TOO MUCH

INFORMATION!

I want to use my

iPhone FOR

WORK.

How do I get to

know my customers

WITHOUT

TRAVEL?

How do I BALANCE

WORK WITH MY

PERSONAL LIFE?


…and the Business Impact

This market is

moving TOO FAST

for us.

I need CLOSER

RELATIONSHIPS

with my partners.

Our time to

market is

TOO SLOW.

We are MISSING

OPPORTUNITIES.

My IT budget is

STRETCHED

already.

I’m worried about

CUSTOMER

SATISFACTION.

My team needs the

same APPLICATIONS

AT HOME.


Changing the Way We Work

―Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”

McKinsey & Company, The 21st Century Organization

Text Voice, Video

Num

ber

of

Sta

kehold

ers

Collaborative Tools

Documents

One

Many

EmailIM


Changing the Way We Work

―Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”

McKinsey & Company, The 21st Century Organization

Text Voice, Video

Num

ber

of

Sta

kehold

ers

Collaborative Tools

Documents

One

Many

EmailIM

TelePresence

Unified

Communications

Vmail

Discussion Forums

Video on

Demand

Wikis BlogsContact Center

Conferencing

Social Networking


Essential Elements of Collaboration

Not So Long Ago… Today…

Primarily single source

Largely asynchronous

Multiple sources, multiple devices, multiple applications

Non real-time and real time, interactiveInformation

People

Communities

Context

Security







Non real-time and real time, interactive

Inside my organizationDispersed teams, outside my organization

Information

People

Communities

Context

Security









Static and pre-defined networks Dynamic teams

Information

People

Communities

Context

Security










You find information, peopleRight time, right people,

right resource

Information

People

Communities

Context

Security










You find information, people Right time, right people, right resource

Inside the firewall, walled offInclusive, selective, fluid

Information

People

Communities

Context

Security


Cisco Strategic Direction

Secure

Inter-

Company

Interoperable,

Open

Architecture

Flexible

Consumption

Models

Video as a

Transformative

Element

Enterprise

Social

Software


Cisco Strategic Direction

Secure

Inter-

Company

Interoperable,

Open

Architecture

Flexible

Consumption

Models

Video as a

Transformative

Element

Enterprise

Social

Software

Integrated

Experience


Cisco Collaboration Portfolio

IP

CommunicationsCustomer

CareConferencingTelepresence

Enterprise

Social SoftwareMobile

ApplicationsMessaging


This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties

Infrastructure

Collaboration Services

Communication and Collaboration Applications

Delivering the Architectural FoundationCollaboration Now and in the Future


Why Cisco?

Business Value

Technical Differentiation

Build Trust with Rich,

Reliable Interactions

Connect the Right

People and

Information

Accelerate Team

Performance

Collaborate with

Confidence Across

Companies

Maximize Your

IT Investments

Real-Time Voice and

Video Leadership

Context:

Presence, Session

Management,

Tagging

Integrated

Experience

Intercompany,

Trusted Cloud

Openness and

Interoperability


What’s New?


Transform Voice and Video CommunicationsRich, Reliable Interactions Build Trust

Overview

New Solutions

Industry-leading Cisco TelePresence,

Cisco WebEx and Cisco Unified

Communications solutions enable teams

to build trust faster and accelerate

decisions

Cisco TelePresence WebEx Engage

New Cisco Unified IP Phone 8900 and

9900 Series with Cisco Unified

Communications Manager

Cisco Intercompany Media Engine


Cisco TelePresence WebEx Engage

A Single Solution for Immersive Meetings

Available

1H 2010

Combines Cisco TelePresence ease-of-use & broad reach and Cisco WebEx Meeting Center into one collaborative solution

Users can attend meetings using the best collaboration technology

Improved user experience and productivity

Simplified scheduling and ―one button to push‖ meeting start

Global intercompany reach: Cisco TelePresence video in a WebEx meeting


Cisco Unified IP Phone 9900 and 8900 Series

Collaborate with Rich Audio/Visual Experiences Using HD Voice and Full VGA Color Displays

Available

1H 2010

Interactive, multi-party H.264 video (9900 Series)

Added freedom with Bluetooth and built-in Wi-Fi for greater ROI

Vibrant high-resolution (VGA) color displays and premier audio with high fidelity voice

Earth-friendly (deep sleep option, recyclable plastics)

USB ports for accessories


Enable Trusted Intercompany Collaboration Secure Collaboration Across Organizations

Overview

New Solutions

Security and policy for business-to-business collaboration

Collaborate across firewalls in any medium; email, IM, WebEx, Unified Communications, TelePresence


Cisco Unified Presence

Intercompany Cisco TelePresence Directory

Organization A

Organization B



Extend Rich Unified Communications Experiences Between Different Organizations

PSTN

Unified CM

Internet

Enterprise B

Enterprise A

Secure enterprise video telephony

and high fidelity wideband audio

across companies

Secure, efficient network utilization

with reduced costsMoves calls between PSTN

and SIP trunks automatically

Multiple levels of security plus spam blocking

Easy to use and administer:

self learning

Available

1H 2010


Cisco Unified Presence 8.0Dual Protocol, Standards-Based, Extensible Platform

Overview

Benefits

Native SIP/SIMPLE and Jabber XMPP support

Enhanced network-based presence

Compliant and policy-based enterprise IM (EIM)

Business to business and consumer presenceand IM federations (inc. WebEx Connect)

Presence-enable business process with open APIs

Tightly integrated presence and EIM with Cisco UC telephony, mobility, and contact center solutions

Provides architectural flexibility and choice of federations, standards, and end-points

Foundation for presence-enabled collaboration; including and beyond IM

Available

1H 2010

http://www.jabber.com/CE/JabberHome


Entering New Markets


Cisco Enters Enterprise Social Software Market New Solutions Accelerate Team Performance

Overview

New Solutions

Dynamically form teams and communities,

based on expertise and relevance, regardless

of location

Bring experts together as they are needed

with applications, social tools and pervasive

collaboration tools

Cisco Show and Share

Cisco Enterprise Collaboration Platform

(Limited availability)

Cisco Pulse (Limited availability)


Cisco Show and Share Social Video System

Overview

Benefits

Video collaboration and sharing

User generated content & social media features

Live events and TelePresence playback

Secure business workflows and reporting

Video is everywhere:Democratization of video

Communication and collaboration

Video is personal: Get closer with your employees, partners, customers & students

Globalization

Customer intimacy

Virtual trainings and new product introductions

Meeting optimizer: Reduce time spent in status and project meetings

Available

December

2009


Cisco Enterprise Collaboration Platform

Overview

Cisco’s enterprise collaboration platform is apremises-based software solution that enablesteams and knowledge workers to quickly andsecurely create, share, and scale content andexpertise within organizations

Benefits

Productivity: Connecting people, communities and information to get work done faster

Agility: Form teams, find experts, collaborate instantly

Experience: Consolidated view, fast and easy access to contextual and relevant expertise and information

Limited

Availability


Cisco Pulse Automated People and Media Search

Overview

Benefits

Capture organizational know-how by tagging content as it traverses the network

Automatically navigate rich media to spoken word

Embed this capability in a variety of business applications using OpenSocial APIs

Accelerate individual and team performanceby quickly finding relevant people & information

Increase revenue and customer satisfactionby improving decision making in complex business environments driving shorter product life cycles and sales cycles

Maximize IT investment and human capitalby taking advantage of the network to access available resources

Limited

Availability


Summary

Business today requires a new

collaborative workplace

Cisco is enabling new collaboration

experiences that connect people,

information, and teams with context…

Within and between companies

Within and between devices,

applications, networks

Cisco’s open, interoperable architecture

enables customers to accelerate team

performance and innovation, while

maximizing IT Investments and

consumption models


Cisco Collaboration Index Tool –Introduction


Cisco Collaboration Index Tool -Dimensions

Capabilities: This dimension measures the breadth of collaborative technologies employed by the

organization, including both those managed by the organization and those hosted outside the

organization.

Internal accessibility: Regardless of the amount of collaborative capabilities, this dimension measures

how much of the total collaborative capabilities are available within the organization. It also measures

the accessibility of technologies across the entire organization versus selective availability.

External accessibility: Regardless of the amount of collaborative capabilities, this dimension measures

how much of the total collaborative capabilities are extended to those external groups with which the

organization interacts (customers, suppliers, and partners).

Governance: This dimension assesses the level of oversight the organization employs in advancing a

collaboration strategy or roadmap. It also measures the level of focus placed on continuous

improvement.

Usage: This dimension measures the extent to which your organization takes advantage of collaborative

technology, including the level to which technologies are embedded in line-of-business (LoB)

technologies, how critical and ―interwoven‖ collaboration is to critical business processes, and the

flexibility in employment of collaborative capabilities.

Culture: This dimension measures the effect an organization’s culture plays in the adoption of

collaborative technologies. It measures the level of collaboration present in the organization as well as

tolerance to organizational and process changes.


Cisco Collaboration Index Tool –Conducting Assessment


Cisco Collaboration Index Tool – Level of Performance


Cisco Collaboration Index Tool – Level of Importance


Cisco Collaboration Index Tool –Completing the Assessment


Cisco Collaboration Index Tool – Results and Output

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39

Cisco IP Endpoints


Cisco Unified IP Phone 9900 and 8900 Series

Interactive, high-quality H.264 video on 9900 Series

Added freedom with Bluetooth (9900); Built-in Wi-Fi (9971)

Vibrant high-resolution (VGA) color displays and premier audio with High-definition voice

Earth-friendly (deep sleep option, recyclable plastics)

USB ports for accessories

Collaborate with rich audio/visual experiences using HD

voice and full VGA color displays

9971

8961

9951


Cisco Unified Presence


Reach the Right Person the First Time:Presence and Instant Messaging

KeyBenefits

Reduce costly communication delays by quickly knowing who is available and how best to reach them

Leverage presence, availability, context, and modality

Improve communication connection success rates


What is Presence?

Presence is a real-time indicator of a person’s willingness and availability to communicate

Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.

Includes details on user’s preferred method to communicate: voice, video or Instant Message

―Find-Me‖, ―Follow-Me‖, or ―Hide-Me‖

Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes

Presence and Context

Leverage dynamic presence information in the network

• Reduce communication

delays

• Enhance productivity


Cisco Unified Personal Communicator 8.0Highlights

Based on Cisco Unified CSF technology

• Rich and Full integration with Cisco UC

• Integrated voice, video, web collaboration, & visual VM

• Click 2 Call functionality from MS office (including SharePoint)

Jabber XMPP based technology

• Enhanced Presence & Enterprise IM

• Point to Point, Group Chat, Persistent Chat

• Offline IM capabilities

• Client / Server Side logging & compliance

Business to business Presence & IM federation

Standards-based wideband audio & high-definition video

Enhanced user experience - ―New Unified‖ UI design

Supports Windows XP, Vista, Windows 7


WebEx Connect Client

Presence

Instant Messaging

Voice

Shared Workspaces

Video

UC Capabilities


Cisco UC Integrations™ for WebEx Connectand Microsoft Office Communicator

Rich Cisco UC Collaboration Experiences Across a Range of Desktop Clients

Unified Client

Services Framework

Audio Call Ctl Presence

Available

Now


Cisco Enterprise Video


The Importance of Visual InteractionA Person Remembers…

30%

of What

They See

70%

of What

They See

and Hear

Importance of Visual Traffic

30% of brain’s cortex devoted to vision, 8% for touch and 3% for hearing

More than 60% of communication is non-verbal

20%

of What

They Hear

Sources: Human Productivity Lab 2006

Pearn Kandola:The Psychology of Effective Business Communications in Geographically Dispersed Teams 2006


Cisco Business Video Systems

Unified Communications

Video calling, Unified MeetingPlace and interoperability

Desktop Video Streaming

Video broadcast to desktop PCs

Digital Signage + Enterprise TV

Networked video signage

VideoSurveillance

IP-based video surveillance

TelePresence

Life-like, in-person video collaboration

medianet


Cisco TelePresenceA Complete Solution

48 segments in one call

Scheduling via Outlook & Notes

VC Interoperability

Network

Intercompany

Network planning

Secure and reliable

Room and Environment

Room readiness and planning

Sophisticated design

Fast and easy install

Implementation

Installation & Operation

Managed/Hosted Services

Financing

Multipoint and Scheduling

CTS 500Personal Use

CTS 3000Business Meeting

CTS 1100Small Groups

CTS 3200Large Groups

CTS 1300 SeriesGroups/Teams


Rich Media Conferencing


Capabilities – Richness of User Experience

Fully Integrated Voice, Web and Video Conferencing

KeyBenefits

• Speed projects and make decisions faster with virtual meetings

• Increase sales, support, meeting, and training effectiveness • Recognize conferencing savings (lower transport and travel expenses) and significantly improve ROI

Make Remote Meetings as Natural as Face-to-face Interactions:

Meeting Place


Enables organizations to collaborate…

Cisco WebEx® Meeting Center

Benefits everyone…

Easy to use Saves money Increases productivity New opportunities

Across

boundaries

Across time

Across

geographies


Unified MeetingPlace

With Cisco WebEx®

On-premises Audio for Cisco WebEx

Meeting Center

Simple Savings FlexibleDeployment Options

•Integrated setup and attend

•Single sign-on across solutions

•Integrated in-session experience

•Leverage internal VoIP architecture

•Reduce voice conferencing tolland services fees

•Option #1:Unified MeetingPlace setup & attend

•Option #2:Cisco WebEx®

setup & attend

Combine on-premises voice for cost savings with on-demand Web for global reach and deployment ease


Cisco Unified Messaging


Cisco Messaging

Anytime, anywhere collaboration

Industry-leading features for maximum productivity gains

Key component of Cisco Unified Communications

Flexible platform

Migration options offer investment protection

Flexible deployment options

Cost savings

Secure and reliable

Secure messaging

Proven and reliable solution


KeyBenefits

Investment protection

Productivity enhancing features and personalization options

Simplified message management

Voicemail, Unified Messaging and Integrated Messaging Options


Access Voice Messages From YourEmail Client

Benefits

As simple as clicking on a message

Play and delete voice messages

Computer-centric users see messages sooner, reply faster

Option 1: Unified Messaging

Use protocols of your email server to deliver messages to client

Single store access for email and voicemail

Option 2: Integrated Messaging

Standards-based IMAP for client access

No impact to email server infrastructure

Supports variety of clients including Outlook and Notes

―Cisco Unity Unified Messaging gives us the ability to save and archive voice messages

as files in our Outlook mailbox, which is a real benefit. It lets us document our business

more effectively, because we can use these message files to verify agreements and assign

project ownership and responsibility.‖

Jeremiah Steen, Facilities Manager


Respond Faster: Voicemail, Unified Messaging, and Integrated Messaging Options

KeyBenefits

Investment protection

Productivity enhancing features and personalization options

Simplified message management

―Hi this is John with

Accelerant. I wanted to

check and see if I

could get a quote…‖


Cisco Contact Center Solutions


Faster Service and More Satisfying Customer Experience

Cisco Unified Customer Voice

Portal 7.0

Cisco Unified Expert Advisor

Cisco Unified Contact Center Enterprise and

Hosted 7.5

Cisco Unified Contact Center Express 7.0

Cisco Unified Intelligence Suite 7.5


Cisco Mobility Solutions


Directory

Bldg 2

Bldg 1

Data

Center

DHCP Server

Call Mgr

Web Server

Educators & Staff that work at

multiple sites can now stay in contact

and be more productive

Extension Mobility—How It Works

Directory based phone log-in via IP Phone XML Display

Authenticates to directory and updates Call Manager

User’s extension and applications are pushed to the phone where login occurred

User receives all personal settings

Automatic user logout


Mobile Connect - Cisco Unified Mobility Features

Single Number Reach

Simultaneous or delayed ringing to multiple user-

defined alternate numbers

Single Business Voicemail

Consolidated single business voicemail across

alternate numbers

Desk & Cell Pick-Up

Seamless transition of ongoing calls extended to mobile phones from mobile phone to desk phone and vice versa

Mobile Voice Access

Placement of national and international calls

from Cisco Unified Communications Manager

through a mobile phone while away from your

desk

Extension Mobility

Employees can Work from any phone at

any location


Cisco VPN Client

Endpoint support

7942G, 7945G, 7962G, 7965G, and 7975G SCCP Devices Only

Deployment mode

IP Phone Remote Access

Services secured

Voice

Data (XML Phone Services)

Licenses VPN Concentrator License

IP Phone DLUs

VPN Concentrators

Cisco ASA 5500 Series

Cisco ISR with IOS SSL VPN

Encryption Technology

Secure Socket Layer (SSL)

Deployment Considerations

No additional hardware needed at remote location other than IP Phone

Concurrently running IP Phone Services Reduced When Enabled

Cisco VPN Client for IP Phones

CUCM,

CUCME,

UC500

Internet

Small Business,

Branch Office,

Enterprise Network

Home,

Hotel Room,

Anywhere

VPN

Concentrator

Adds another option for customers attempting to solve the remote teleworker problem, complementing Cisco’s remote telecommuting offerings, the Enterprise Class Teleworker (ECT) and ASA Phone Proxy solutions, by providing customers with an alternative solution

Easy to Deploy – All settings configured via CUCM administration

Easy to Use – After configuring the phone within the Enterprise, user takes it home and plugs in into their broadband router for instant connectivity. No difficult menus to traverse.

Easy to Manage – Phone can receive firmware updates and configuration changes remotely

Secure – VPN tunnel only applies to voice and IP phone services. PC connected to PC port responsible for authenticating and establishing own tunnel with VPN client software


Cisco Unified Mobile Communicator

One-click availability management

Automated profile changes through link to personal calendar

Presence status for contacts shown in directory


Cisco Mobile 8.0

Turn Your iPhone Into a Wireless IP Phone

Voice over Wireless LAN / WiFi

Voice over VPN

Call preservation when exiting application

Handoff to GSM / cellular network

Mid-call featuresAdd, Conference & Swap calls, Transfer, Hold & Resume, Park & Recover

Voice Dialing

Business Visual Voicemail

Business Directory Access


WebEx Meeting Center on iPhone

Native client for Apple iPhone

Integrated audio and web conferencing on 3G or WiFi

Attend a scheduled meeting on the iPhone

View presentations, applications and desktops with live annotations

View and chat with attendees


Benefits of Unified Communications


Unified Communications Benefits

Clients, IM,

Presence

Reach workers on first try—49% save up to 20 minutes daily

Escalate IM into phone conversations or Web conferences—more than 50% reports saving up to 20 minutes daily

Source: Sage Research, 2008

Manage email, fax and voice messages efficiently—50% save up to 20 minutes daily

Unified

Messaging

Mobile UC

TelePresence

Conferencing

and

Collaboration

Contact

Center

Enhanced productivity and reachability:

Almost half save 11–30 minutes daily with single number reach/voice mail

33% save 11–20 minutes daily with Mobile UC clients

Save time—Almost half of all TelePresence users realize more than five days saved a year from travel avoidance

Reduce travel costs—78% report reduced travel expenses

Reduce travel costs—42% reduce travel by as much as 11–25%

Improve productivity—76% report increased productivity across geographies

Improve first call resolution—41% report a 6–10% increase

Reduce response rates—33% report a 11–25% reduction



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