�Literacy profile: Storekeeper/Warehouse worker
Reading tasks
“Read” implies that the person reads and understands.
Read signs and short texts
• Manufacturedsafetysigns(pictogramsandoneorfewwords)
• Handwrittenorcomputergeneratednotices(shortsentences)
• Labelsonproductsandpallets
• Serialnumbers,stocknumbersandcodes,jobabbreviations,datesandothercodes
• Informationfromthedisplayofscanningdevices
Read charts, graphs and tables
• Weightrestrictioncharts(tableformat)onforkhoist
• Maps(courierzonemap,NewZealandmap)forcouriertickets
• Mapofstocklocationsinwarehouse
• Productionstatistics
• Qualitystatistics
• NZQARecordofLearning
Read forms on job
• Inwardsgoodsdocumentation,packingslip
• Pickingdocumentation–pickinglist,despatchinstructions
• Outwardsgoodsdocumentation–consignmentslip,deliveryinstructions
• Qualitycontrolchecklists
• Healthandsafetyforms
Read instructions
• Standardoperatingproceduresorstandardisedjobinstructions
More complex reading tasks
Read employment related documents
• Leaveforms
• Jobdescriptions
• Employmentagreement
• Codeofconduct
• Performancereviewforms
• Trainingagreements
Read training materials
• Forspecificcoursese.g.forkliftlicensing,healthandsafetytraining,firstaidtraining,MAFbiosecuritytraining,dangerousgoodstraining,foodsafetytraining
• Foracceleratedassessment(complex,involvinginformationfrommorethanonesource)
• Reading• Writing
• Speakingandlistening• Numeracy
• Criticalthinking• Technology
LiteRacy pRofiLe:
Storekeeper/ Warehouse worker
www.workbase.org.nz
�Literacy profile: Storekeeper/Warehouse worker
Reading skills
Matchnumbersoridentifiersacrossdifferenttexts.
Recognisethefeaturesofarangeoftextse.g.packingslips,pickinglists,dispatchdocumentation,standardoperatingprocedure.
Interpretinformationfromgraphicalmateriale.g.tables,pricelists,partslists,maps.
Followwritteninstructions(mayincludediagrams).
Recognisenumberformatse.g.serialnumbers,productnumbers,phonenumbers.
Predictwhatwillbecontainedinatext.
Skimatextfor“gist”.
Scantext/table/labeltofindspecificpieceofinformation.
Identifythemainpointsfromapageoftext.
Underpinning knowledge / understanding
Commonvocabularyandabbreviations.
Technicalvocabularyandabbreviations.
These skills require mastery of other skills such as word recognition, interpreting meaning.
�Literacy profile: Storekeeper/Warehouse worker
Write short notes
• Notationsongoodsdocumentation-checkoff- initials- numbers- weight- cubicmetreage- timesanddates
• Numbers(e.g.1of3)anddeliveryaddressongoodsorpallets
Complete forms and questionnaires independently
On job
• Damagereport
• Despatchschedule
• Inwardsgoodsrecords
• Stocktakingforms
• Biosecurityforms
Employment related
• Timesheets
• Leaveforms
• Employeedetailsforms
Complete forms with the assistance of others
• Healthandsafety–hazardnotification,incidentform
• Qualitycontrolchecklist
Write for training / learning purposes
• Writeanswerstoassessmentquestionsforunitstandardassessment,MAFanddangerousgoodstraining
• Completeacceleratedassessmentworkbook(morecomplexwritingdemand)
Writing tasks
Writing skills
Writesimplecorrecttextinappropriateplacesandinappropriateformatsonjobsheetsandformse.g.- stayontheline- userecognisablespelling andabbreviations- uselegiblelettering.
Completeformsusingnumbers,singlewords,shortsentences- handwritingmustbelegible- abbreviationscanbeused- spellingmustbeunderstandable, butcorrectspellingnotimportant- grammarandpunctuationmust beunderstandablebutdonot needtobe100%correct.
Writeshortanswerstoassessmentquestions- handwritingmustbelegible- abbreviationscanbeused- spellingmustbecorrect- grammarandpunctuationmust beunderstandablebutdonot needtobe100%correct.
Underpinning knowledge / understanding
Whenthecustomerwillseetheform,handwritingandspellingmustbeclearandlegible.
Purposeofformstobecompleted.
�Literacy profile: Storekeeper/Warehouse worker
Speaking and listening tasks
Speaking and listening skills
Speakclearly.
Useactivelisteningskillse.g.- repeatmessagebacktosender- summariseinstructions inownwords- followingtechniquese.g.saying “aha”or“okay”asyoufollow whatsomeoneissaying.
Askforassistance.
Giveinformationinasensibleorder.
Usesuitablebodylanguage.
Usequestioningtechniquesincludingusingopen/closedquestionstogaininformation,checkunderstandingandencouragefurtherdiscussion.
Readinformationoutloud.
Discusstopicswhichareappropriateinworkcontext.
Uselanguageappropriatetosituationandperson.
Plananddeliveroralinstructionsinalogicalorder,andtosuittheaudience.
Checkthattheotherpersonhasunderstoodwhatyousaid.
Underpinning knowledge / understanding
Communicationisatwo-wayprocess.
Thereisarangeofspokenlanguagestyleswhichchangewithpurpose,topicandaudience.
Therearewaysofmakingpositiveandnegativestatements.
Therearewaysofinitiatingandconcludingconversations.
Summarisingcanbeusedforcheckingandclarification.
Pronunciationandtonecanaffectthecommunicationprocess.
Messagesareconveyedbybodylanguageandfacialexpressions.
Therearebarrierstocommunication,especiallycrossculturalcommunication.
• Discussworkwithcolleagues- ownjobprogress- askingandoffering assistanceonotherjobs
• Readoutstockliststocolleaguee.g.readpickinglistwhilesomeoneelsetakestheitemsfromtheshelves,readitemsfrompackingslipsosomeoneelsecancheckthattheyareonpallet
• Reportproblemsorissueswithstocktosupervisortocorrect
• Listentoandcomprehendjobinstructionsfromsupervisor(workinstruction)
• Listentoandcomprehendverbalexplanationsandtraininginstructionsfromsupervisor/trainer
• Participateinmeetings
• Answerqueriesfromcustomersonthetelephoneandface-to-face- greet- askquestionstoidentify theproblem- explainproblemtocustomer usingnontechnicaljargon- explainnextstepsor correctiveaction
• Contacttransportorcouriertorequestinformationorpickup
• Provideoralinstructions/trainingfornewstaff
• Participateinworksitecommitteese.g.healthandsafety,workimprovementprocesses
• Discussissuessuchasemploymentconditionsandworkplaceconflictsituationswiththeappropriatepeople(supervisors,colleagues)
• Acceleratedassessment- describeworkactivitiesand answerassessor’squestions
�Literacy profile: Storekeeper/Warehouse worker
• Addupandrecordnumbersofitemswhenpicking,despatching,receivingorstocktaking
• Calculatehowmanyboxesorinnersofanitemareneededtofillanordere.g.itemcomesinboxesof12andcustomerwants36
• Interpretnumericalcodes
• Whenselectingproduct,matchbatchnumbers
• Weighorders
• Workoutcubicmetremeasurementsofstockonpallets
• Recordweights,cubicmetreage
• Ensurethereareuniformnumbersofboxesoneachlayerofapallet
Numeracy tasks
Add,subtract,multiplyanddividewholenumbersanddecimalnumbers.
Performcalculationsusingacalculatore.g.add,subtract,multiply,divide,cubicmetreagecalculation.
Use12or24hrclocktoestimate,measureandrecordtime.
Estimateusingmetricmeasuringsystemse.g.width,length,depth,volume,weight.
Measureaccuratelyusingmetricmeasuringsystemse.g.width,length,depth,volume,weight.
Interpretnumericalinformationcontainedingraphsandtables.
Usegraphicalmapkeys/zones.
Underpinning knowledge / skills
Numeracyskillsaredependentonpeopleunderstandingtheconceptsandprinciplesthatunderpinanaction.
Thisprofilefocusesontheskillsrequiredforthejobrole.
Examples of underpinning knowledge / skills might include:- understanddecimalnumbers anddecimalplaces- understandwhatnumerical conceptsmeanandwhatthey areusedfor- recognizearangeofformats forpresentingdatae.g.pie graph,pictogram,barchart- roundnumbersupanddown- countonandcountbackto reachrequirednumber.
Numeracy skills
�Literacy profile: Storekeeper/Warehouse worker
critical thinking tasks
Applyasystematicapproachtofindingdiscrepanciesbetweenlistsofstockandactualstock.
Applyknowledgeofsafetyrequirements/principlestoworkpractice.
Identifyifyouhaveenoughknowledgeandskilltotakeactiononown.
Identifywhenyouneedassistancefromothers.
Understandthequalityassuranceprocessandtheimplicationsofthisforyourworkrole.
Applyknowledgeofefficientworkpracticestodeterminethemosteffectivewaytocompletethejob.
Recallandfollowspecifiedprocedurestodealwithcontingencies.
critical thinking skills
• Judgeifyoucandothejob(skills,knowledgeandexperience)andaskforassistanceifnecessary
• Dealwithcontingencies- stocknotavailable- brokenordamagedstock- documentationmissing- qualitycontrolissues- biosecurityissues e.g.pestspresent- healthandsafetyincidents- accidents
• Determinehowandwheretostoregoodsforbestpickingflowandsafetyoutcomes
• Determinebestordertopickstockin(efficientmovementaroundwarehouse)
• Identifydiscrepanciesbetween- actualstockandrecords oncomputer- inwardsgoodsreceived anddocumentation- stockonpalletagainst pickinglist
• Takeactiontoresolvediscrepancies
• Stackitemsonpalletinapatternthatwillbestableandsecure
• Stackuniformnumbersofcartonsoneachlayerofpallettohelpwithcounting/tallying
• Identifyhowtopackfragileorunusuallyshapeditemssothattheyareprotectedintransit
• Determinebestwaytopacktruckorcontainer,consideringhowgoodswillbeunloaded
• Worksystematicallythroughrecordstoidentifywhereordersareinthesupplychain
�Literacy profile: Storekeeper/Warehouse worker
Notes:
Thisprofilerelatestostorekeeper/warehouseworkersandisbasedonrolesfromanumberofcompanies.
Theprofilerepresentsacombinedskillset.Individualswillhavestrengthsandweaknessesacrosstheareasofworkplaceliteracydescribedintheprofile.Storekeeper/warehouseworkerswillalsousedifferentcombinationsoftheskillsidentifieddependingonwheretheyareatintheirtraining.
Differentcompaniesmayrequirestafftouseslightlydifferentsubsetsofskillsfromtheprofile.Insomeinstancescompaniesmayhaveadditionaltasksandskillsrequiredoftheirstaff.Thedifferenceswilldependonthecompanysystemsandmanagementstructure.
• Usescannersandbarcodetechnologytolabel,trackandtracestock
• Lookupjobrecordsoncomputersystem
• Enterdataontocomputersystemtorecordprogressofgoodsmovements,printofflabels,closeoffjob,sendnotifications.Usuallyinvolvesselectingoptionsfromdropdownmenusorenteringsinglewordsornumbers.
technology related tasks
Workbase: the New Zealand Centre for Workforce Literacy Development2VermontSt,Ponsonby,Auckland,POBox56571,DominionRoad,Auckland,NewZealand.Phone:093613800Fax:093763700www.workbase.org.nz
Operateacomputer- startthecomputer- loginifneeded- startappropriateapplication- exitappropriateapplication- turnoffcomputer.
Identifyelementsofcomputerapplicationandassociatethetypeoffunctionalityexpectedoftheelement- menusandmenuoptions- commandbutton- icons -formatting -mousepointers (pointer,I-Bar,move/resize) -createachart -spell-check- toolbars- combo-boxes,checkboxes, radiobuttons.
Identifyappropriatecomputerapplicationfortask
Enterorupdatedatausingacomputer- keyboardskills- mouseskills- otherinputdevices e.g.scanner,voicerecognition, tablet.
Underpinning knowledge
Understandlinksbetweencomputerdisplaysandjobtrackingsystems.
Applyknowledgeoforganisationpoliciesaboutcomputerusewhenusingthecomputersystem.
Understanddifferenttypesofcomputerfileandtheirpurpose–document,application,system.
technology skills
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