STR on SBI

8/18/2019 STR on SBI

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SUMMER TRAINING REPORT

ON

LOAN ADVANCEMENTS AT STATE BANK OF INDIA

Submitted in partial fulfillment of the requirements

for the award of the degree of

Bachelors of Business Administration (BBA)

MAHARAJA SURAJMAL INSTITUTE, JANAKPURI

AFFILIATED TO:

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, NEW DELHI

Sumitted !" IS#AN GU$ATIBBA(General) %st Shift

&T# SemesterRoll No' %&%*%+%,

1


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CONTENTSPage no

Ce!"#$#%a"e $!o& "'e O!gan#(a"#on ) Co!*o!a"e G+#eCe!"#$#%a"e $!o& "'e Fa%+-". G+#e

A%/no0-ege&en"11111111111111111111111123

E4e%+"#5e S+&&a!.1111111126

C'a*"e! 7111111111111111111111111111126

Company Profile

• Overview…………………………………………………………………...28

• History……………………………………………………………………...29

• Competitors…………………………………...…………………………....2

• Strength/Opportunity & weakness/Threats………………………………...72

• ifferent Pro!u"ts……………………...………….……………………….77

• #war!s & $e"ognitions %y S'……….……………………………….......7;

C'a*"e! ;111111111111111111111111111176

• 'ntro!u"tion to #!van"e Pro!u"t...…………………………….……………78

• S' #!van"e Pro!u"t.……………………………………………………....7<

• Statement of Pro%lem……………………………………………………....;8

•

$esear"h o%(e"tives…………………………………………...…………….;<• Signifi"an"e an! s"ope……………………………………………………...;9

C'a*"e! 31111111111111111111111111111;=

$esear"h metho!ology

C'a*"e! 6 11111111111111111111111111137

#nalysis of !ata

C'a*"e! 81111111111111111111111111113

• )in!ings……………………………………………………………………62

• Suggestion & $e"ommen!ation……………………………………...….. 67

• Con"lusion…………………………………………………………………63

Anne4+!e >?+e@"#onna#!e11111111111111111111166

B#-#og!a*'.1111111111111111111111111169

*


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Ac-no.led/ementProject work is never the accomplishment of an individual rather it is an amalgamation of

the efforts, ideas and cooperation of number of entities.

I would like to thank GURU GOBIND SINGH INDRPRASTHA UNIVERSITY for giving me

an opportunity to work on a valuable project.

I would like thank Mr. Ashish Sahulia, Head, Loas ad O!era"ios, S"a"e Ba# O$

Idia, Va"i#a Bra%h for guiding me and helping me throughout my Internship. I would also

like to thank my mentors Mr. Auree" Si&h and Mr. Maohar 'oshi for providing me

valuable information as well as insight about my work.

I would like to thank Mr. Ra(ee) Ba"ra, Re&ioal Bra%h Maa&er, S"a"e Ba# O$ Idia,

Va"i#a Bra%h and also the HR De!ar"*e" for selecting me and giving me an opportunity

for my Internship. I would also like to thank the Ad)a%es+ De!ar"*e" for providing me

with the technical assistance whenever I Required.

I would also like to thank all those Idi)iduals whom I met during my field visit. Without

your insight and help, this project would have been impossible to complete.

ast but not least I would like to thank Ms. Parul Deshal, Assis"a" Pro$essor,

De!ar"*e" o$ Busiess Ad*iis"ra"io, Mahara(a Sura(*al Is"i"u"e for helping me

and guiding in completing my project report.

ISHAN GULATI

+


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E4e%+"#5e S+&&a!.

In the growing global competition, the productivity of any business concern depends upon

the behavioral aspect of consumers. !his topic deals with the customer"s perceptiontowards other #dvance Product from $%I credit cards at %hubaneswar. !his project reportcontains & different chapters. !he report begins with the introduction to company, its area of operation, its organi'ation structure, its achievements, etc.

!he second chapter is the introduction to the #dvance Product which gives a brief idearegarding LOAN ADVAN-EMENTS of $%I R()I*+# %R#+-, )R)#*+ where theproject is undertaken. It also contains the objectives and limitations of the project.

!he third chapter, *e"hodolo& adopted in preparing this report is mentioned. It covers thesample procedure, types of data used and the data collection method.

!he fourth chapter comprehensive coverage of forecasting concepts and techniques whichshows the aalsis o$ da"a through tabulation, computation and graphical representationof data collected from survey.

!he fifth chapter deals with the $idi&s, suggestion / conclusion part which is very muchimportant after analysis is made.

#s we know that only analysis and conclusion is not the end of a research, so in the si0thchapter the re%o**eda"io part is covered which are made after a depth study of the

analysis part of thesis.

In each of the five chapters as described above, every chapter has been scheduled in amanner so as to enable the reader to appreciate the contents easily. !he report issupported by figures and data wherever necessary with a view to assist the reader indeveloping a clear cut understanding of the topic.

I hope this report will be e0tremely useful for those it is meant. onstructive and healthysuggestions for improvements of the report will be great fully appreciated.

,


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Company Profile

Overview

History

Competitors

Strength/Opportunity & Weakness/Threats

Different Produts

Awards & Recognitions by SBI

-


6/52

OVERVIEW

$tate %ank of India is the largest and one of the oldest commercial bank in India, in e0istence

for more than 1222 years. !he bank provides a full range of corporate, commercial and retailbanking services in India. Indian central bank namely Reserve %ank of India 3R%I4 is the majorshare holder of the bank with &5.67 stake. !he bank is capitali'ed to the e0tent of Rs.898bnwith the public holding 3other than promoters4 at 92.:7. $%I has the largest branch and #!;network spread across every corner of India. !he bank has a branch network of over


7/52

S'a!e'o-#ng L#+##". >T#-- 32"' Se*" ;273

Reserve %ank of India is the largest shareholder in the bank with &5.67 stake followed byoverseas investors including )@Rs with 7 stake as on $eptember 28. Indian financial

institutions held .17 of the stock. R%I is the monetaryauthority and having majority shareholding reflects conflict of interest. +ow the government isrectifying the above error by transferring R%I"s holding to itself. Post this, $%I will have a furtherheadroom to dilute the )*I"s stake from &5.67 to &


8/52

HISTORY

!he origin of the S"a"e Ba# o$ Idia goes back to the first decade of the nineteenth centurywith the establishment of the %ank of alcutta in alcutta on 1 Cune 28. !hree years laterthe bank received its charter and was re?designed as the %ank of %engal 31 Canuary 254. #unique institution, it was the first joint?stock bank of %ritish India sponsored by the)overnment of %engal. !he %ank of %ombay 3


9/52

Business

!he business of the banks was initially confined to discounting of bills of e0change or othernegotiable private securities, keeping cash accounts and receiving deposits and issuing andcirculating cash notes. oans were restricted to Rs.< ac and the period of accommodationconfined to three months only. !he security for such loans was public securities, commonly

called ompanyDs Paper, bullion, treasure, plate, jewels, or goods Dnot of a perishable natureDand no interest could be charged beyond a rate of twelve per cent. oans against goods likeopium, indigo, salt woolens, cotton, cotton piece goods, mule twist and silk goods were alsogranted but such finance by way of cash credits gained momentum only from the third decadeof the nineteenth century. #ll commodities, including tea, sugar and jute, which began to befinanced later, were either pledged or hypothecated to the bank. @emand promissory noteswere signed by the borrower in favor of the guarantor, which was in turn endorsed to thebank. ending against shares of the banks or on the mortgage of houses, land or other realproperty was, however, forbidden.

Indians were the principal borrowers against deposit of ompanyDs paper, while the businessof discounts on private as well as salary bills was almost the e0clusive monopoly ofindividuals (uropeans and their partnership firms. %ut the main function of the three banks, asfar as the government was concerned, was to help the latter raise loans from time to time andalso provide a degree of stability to the prices of government securities.

First Five Year Plan

In


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lenders to creditworthy parties was soon to give way to the concept of purposeful bankingsubserving the growing and diversified financial needs of planned economic development.!he $tate %ank of India was destined to act as the pacesetter in this respect and lead the

Indian banking system into the e0citing field of national development.

COMPETITORS

Co&*e"#"o!@ an o"'e! *-a.e!@ #n "'e $#e-:

To* Pe!$o!ng P+-#% Se%"o! Ban/@

#ndhra %ank

#llahabad %ank

Punjab +ational %ank

@ena %ank

Eijaya %ank

To* Pe!$o!ng P!#5a"e Se%"o! Ban/@

-@A %ank

III %ank

#FI$ %ank

=otak ;ahindra %ank

enturion %ank of Punjab

To* Pe!$o!ng Fo!e#gn Ban/@

itibank

$tandard hartered

12


11/52

-$% %ank

#%+ #;R* %ank

#merican (0press

S"!eng"') O**o!"+n#"#e@:

!he growth for $%I in the coming years is likely to be fuelled by the following factorsG

H ontinued effort to increase low cost deposit would ensure improvement in +I;s andhence earnings.

H )rowing retail / $;(s thrust would lead to higher business growth.

H $trong economic growth would generate higher demand for funds pursuant to highercorporate demand for credit on account of capacity e0pansion.

Wea/ne@@) T'!ea"@:

!he risks that could ensue to $%I in time to come are as underG

H $%I is currently operating at a lowest #R. Insufficient capital may restrict the growthprospects of the bank going forward.

H $tiff competition, especially in the retail segment, could impact retail growth of $%I andhence slowdown in earnings growth.

H ontribution of retail credit to total bank credit stood at 187. $ignificant thrust on growingretail book poses higher credit risk to the bank.

H @elay in technology upgrade could result in loss of market shares.

H ;anagement indicated a likely pension shortfall on account of #$?


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DIFFERENT PRODUCTS OF SBI:

DEPOSIT LOANS -ARDS DI//ERENT -REDIT-ARDS

$avings

#ccount

-ome

oans

onsumer

ards

$%I International

cards

ife Plus

$enioriti'ens$avings #ccount

oan

#gainstProperty

redit ard $%I )old cards

Ai0ed

@eposits

Personal

oans

!ravel ard $%I )old ;aster

cards

$ecurity

@eposits

ar oan @ebit ards Bour ity Bour

ards

Recurring

@eposits

oans

against$ecurities

ommercial

ards

!a0?$averAi0ed @eposit

!woWheeler

orporateards

Partnership ards

$alary

#ccount

Pre?

approvedoans

Prepaid ard

#dvantage

Woman$avings #ccount

Retail

#sset

Purchase

ard

$%I (mployee

ards

Rural $avings Aarmer @istribution

1*

http://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/savingaccount.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/savingaccount.htmhttp://www.icicibank.com/Pfsuser/loans/homeloans/hlhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/homeloans/hlhomepage.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/cc_home.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/fixeddeposits/fixeddeposits.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/fixeddeposits/fixeddeposits.htmhttp://www.icicibank.com/Pfsuser/loans/personalloans/plhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/personalloans/plhomepage.htmhttp://www.icicibank.com/pfsuser/cards/travel_card/index.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/Security_deposits/Security_deposits.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/Security_deposits/Security_deposits.htmhttp://www.icicibank.com/Pfsuser/loans/carloans/alhomepage.htmhttp://www.icicibank.com/pfsuser/cards/debitcard/dbhome.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/taxsaverfixdep/taxfixeddeposits.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/taxsaverfixdep/taxfixeddeposits.htmhttp://www.icicibank.com/Pfsuser/loans/twowheeler/twhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/twowheeler/twhomepage.htmhttp://www.icicibank.com/pfsuser/cards/com_card/corporate_card1/co_card.htmhttp://www.icicibank.com/pfsuser/cards/com_card/corporate_card1/co_card.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/powerpay/powerpay.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/powerpay/powerpay.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/cards/prepaidcards/prepaid.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/Pfsuser/loans/RetailAssetBrances.htmhttp://www.icicibank.com/Pfsuser/loans/RetailAssetBrances.htmhttp://www.icicibank.com/Pfsuser/cards/purchase_card/purchase_card.htmhttp://www.icicibank.com/Pfsuser/cards/purchase_card/purchase_card.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/ruralsav/rural_fea.htmhttp://www.icicibank.com/Pfsuser/loans/FarmerFinance/ffhomepage.htmhttp://www.icicibank.com/Pfsuser/cards/Distribution_Cards/Distribution_Cards.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/savingaccount.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/savingaccount.htmhttp://www.icicibank.com/Pfsuser/loans/homeloans/hlhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/homeloans/hlhomepage.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/seniorcitizen/seniorcitizen.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/Pfsuser/loans/lap/laphomepage.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/cc_home.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/fixeddeposits/fixeddeposits.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/fixeddeposits/fixeddeposits.htmhttp://www.icicibank.com/Pfsuser/loans/personalloans/plhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/personalloans/plhomepage.htmhttp://www.icicibank.com/pfsuser/cards/travel_card/index.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/Security_deposits/Security_deposits.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/Security_deposits/Security_deposits.htmhttp://www.icicibank.com/Pfsuser/loans/carloans/alhomepage.htmhttp://www.icicibank.com/pfsuser/cards/debitcard/dbhome.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/loans/las/lashomepage.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/taxsaverfixdep/taxfixeddeposits.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/taxsaverfixdep/taxfixeddeposits.htmhttp://www.icicibank.com/Pfsuser/loans/twowheeler/twhomepage.htmhttp://www.icicibank.com/Pfsuser/loans/twowheeler/twhomepage.htmhttp://www.icicibank.com/pfsuser/cards/com_card/corporate_card1/co_card.htmhttp://www.icicibank.com/pfsuser/cards/com_card/corporate_card1/co_card.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/powerpay/powerpay.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/powerpay/powerpay.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/loans/preapprovedloans/preapploans.htmhttp://www.icicibank.com/Pfsuser/cards/prepaidcards/prepaid.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/pfsuser/icicibank/depositproducts/woman_adv/main.htmhttp://www.icicibank.com/Pfsuser/loans/RetailAssetBrances.htmhttp://www.icicibank.com/Pfsuser/loans/RetailAssetBrances.htmhttp://www.icicibank.com/Pfsuser/cards/purchase_card/purchase_card.htmhttp://www.icicibank.com/Pfsuser/cards/purchase_card/purchase_card.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/ruralsav/rural_fea.htmhttp://www.icicibank.com/Pfsuser/loans/FarmerFinance/ffhomepage.htmhttp://www.icicibank.com/Pfsuser/cards/Distribution_Cards/Distribution_Cards.htm


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#ccount Ainance ards

PeopleDs

$avings

#ccount

%usiness

Installment

oans

%usiness

ard

$%I #dvantage

ards

Areedom

$avings #ccount

Ale0i ash ;erchant

$ervices

1+

http://www.icicibank.com/Pfsuser/icicibank/depositproducts/ruralsav/rural_fea.htmhttp://www.icicibank.com/Pfsuser/loans/FarmerFinance/ffhomepage.htmhttp://www.icicibank.com/Pfsuser/cards/Distribution_Cards/Distribution_Cards.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/cards/com_card/bus_card/bus_card.htmhttp://www.icicibank.com/Pfsuser/cards/com_card/bus_card/bus_card.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/loans/flexicash/fchomepage.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/merchant.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/merchant.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/ruralsav/rural_fea.htmhttp://www.icicibank.com/Pfsuser/loans/FarmerFinance/ffhomepage.htmhttp://www.icicibank.com/Pfsuser/cards/Distribution_Cards/Distribution_Cards.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/peoplesav/people_fea.htmhttp://www.icicibank.com/Pfsuser/cards/com_card/bus_card/bus_card.htmhttp://www.icicibank.com/Pfsuser/cards/com_card/bus_card/bus_card.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/icicibank/depositproducts/bank_atm/bank_atm.htmhttp://www.icicibank.com/Pfsuser/loans/flexicash/fchomepage.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/merchant.htmhttp://www.icicibank.com/pfsuser/cards/creditcard/merchant.htm


14/52

1,


15/52

1-


16/52

!ntrodution to "dvane Produt

S#!$s %oan "dvanements

Statement of the Prolem

'esearh O(etives

Sope of !nternship

)inal Signifiane

1


17/52

In"!o+%"#on "o A5an%e P!o+%":

+ow a day not all the people have the capacity to fulfill their requirement by their own earning,

that"s why they need help from others. Aor this so many government / private sector bankprovide them money to fulfill their requirement, that"s call the #dvance Product 3loan product4 ofthe bank. #ll the banks have so many different types of advance product as per the requirementof the people or customers. In %hubaneswar also there are so many banks those provide loanto the people for different causes.

T.*e@ o$ A5an%e P!o+%"

-ome oan

(ducational oan

ar oan

Personal oan

Property oan

oan #gainst $hares@ebentures

(tc.

+owadays a large no.of people are taking loans from different banks. It helps people to fulfilltheir need and it is really easy to repay the loan amount due to a longer repayment period.

SBI Loan A5an%e&en" S%'e&e@

SBI Hoe !oans"

1


18/52

Pur!ose

PurchaseJ onstruction of -ouseJ Alat

Purchase of a plot of land for construction of -ouse

(0tensionJ repairJ renovationJ alteration of an e0isting -ouseJ Alat

Purchase of Aurnishings and onsumer @urables as a part of the project cost.

!akeover of e0isting loans from other %anksJ -ousing Ainance ompanies.

Eli&i0ili"

Mii*u* a&e years as on the date of sanction

Ma1i*u* a&e limit for a -ome oan borrower is fi0ed at 62 years, i.e. the age by which theloan should be fully repaid.

#vailability of sufficient, regular and continuous source of income for servicing the loanrepayment.

Loa A*ou"

92 to 82 times of +;I, depending on repayment capacity as 7 of +;I as under K

+et #nnual Income (;IJ+;I Ratiopto Rs.1 ac 927

#bove Rs.1 ac to Rs. & ac &27

#bove Rs. & ac &&7

To eha%e loa eli&i0ili" ou ha)e "he o!"io "o add2

3. I%o*e o$ our s!ouse4 your sonJ daughter living with you, provided they have a steadyincome and hisJ her salary account is maintained with $%I.5. E1!e%"ed re" a%%ruals 3less ta0es, cess, etc.4 if the houseJ flat being purchased is

proposed to be rented out.6. De!re%ia"io, subject to some conditions.7. Re&ular i%o*e from all sources

Mar&i 3$pecial Aestival $eason *ffer4

• PurchaseJ onstruction of a new -ouseJ AlatJ Plot of landG


19/52

I"eres" Ra"es .e.$ 58.5.599:

/loa"i& i"eres" ra"es

;li#ed "o S"a"e Ba# Ad)a%e Ra"e < SBAR=

;SBAR2 35.5>? !.a.=

oan !enor?L

pto & years #bove & yearsand upto


20/52

• # Permanent employee of $tate J entral )overnment, Public $ector ndertaking,

Private company or a reputed establishment or

• # Professionals or self?employed individual who is an income ta0 assessee or

• # Person engaged in agriculture and allied activities.

• +et #nnual Income Rs.


21/52

Bou enjoy the longest repayment period in the industry with us.Repayment periodGAor $alariedG ;a0imum of >9 monthsAor $elf?employed / ProfessionalsG ;a0imum 82 months

Repayment period for used vehicles Gp to >9 months from the date of original purchase of thevehicle 3subject to ma0imum tenure as above4.

Pre!a*e" Peal"2

Prepayment fee of 17 of the amount of the loan prepaid will be levied subject to certainconditions

/LOATING RATES2A. $or Ter* Loas

3. Ne Vehi%les ;Ter* Loa= /loa"i& ol .E./. /e0ruar 58, 599:

Re!a*e" Period All -e"ers ;SBAR < 35.5>?=

pto : years 3for loans Rs. 6.& ac /above4

2.6&7 below $%#R i.e. ?=

pto : years 3for loans Rs. 6.& ac /above4

2.1&7 below $%#R i.e.


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EDU-ATION LOAN2

# term loan granted to Indian +ationals for pursuing higher education in India or abroad whereadmission has been secured.

Eli&i0le -ourses

#ll courses having employment prospects are eligible.

• )raduation coursesJ Post graduation coursesJ Professional courses

• *ther courses approved by )J)overnmentJ#I!( etc.

E1!eses %osidered $or loa

• Aees payable to collegeJschoolJhostel

• (0aminationJibraryJaboratory fees

• Purchase of %ooksJ(quipmentJInstrumentsJniforms

• aution @epositJ%uilding AundJRefundable @eposit 3ma0imum


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@eposit of Rs. &222J? for education loan for studies abroad which will be adjusted in the

margin money

Re!a*e" Teure

Repayment will commence one year after completion of course or 8 months after securing a job, whichever is earlier.

Pla%e o$ S"ud Loa A*ou" Re!a*e" i Period Years

$tudies in India Rs.


24/52

o $tudies in IndiaG &7

o $tudies #broadG


25/52

/or e1is"i& 0a# %us"o*ersPassport si'e photograph

/ro* salaried idi)iduals

atest salary slip and Aorm (;I. Bou are allowed to pay more than the (;I if you wish to,without attracting any prepayment penalty.

Se%uri"NIL

Pro%essi& /ee Processing charges are


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Loa A*ou"

Mii*u*G Rs.1&, 222J?Ma1i*u*G Rs.< crore. !he amount is decided by the following calculationG

• 19 times the net monthly income of salaried persons 3+et of all deductions including

!@$4 *R

• 1 times the net annual income of others 3income as per latest I! return less ta0es

payable4

Mar&iWe will finance upto 6&7 of the market value of your property.

I"eres"!erm oan 2.6&7 above $%#R. i.e.


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Do%u*e"s ReuiredBou will be required to submit a declaration indicatingG

• @etails of loans availed from other banksJ branches for acquiring sharesJ debentures.• @etails of loans availed from other banksJ branches against security of sharesJ

debentures

Mar&i

Bou will need to provide a margin amount of &27 of the prevailing market prices of the sharesJnon?convertible debentures being offered as security. 3!he market prices refer to the prices inthe $tock (0changes as reported in the (conomic !imes.4

I"eres" #t $%#R Aloating i.e.


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!o find out the degree of collateral available to each customer after the application for

loan has preliminarily passed. =nowing, acknowledging and suggesting the needs for the advance product offered by

the $%I %ranch. Processing and screening of final loan application.

Providing support by assistance in smooth fulfillment of all loan related queries and

obligations.

Research o1ecti2es

$ummer Internship Project gives a practical e0posure and helps in acquiring the on road skills.

Airst and foremost objective is to find out the reasons for acquiring loan advancments

from $%I.

!o find out the services that other banks propose to give to their customers.

!o generate leads through the survey.

!o sort out the prospective leads from the data I have collected through the survey.

*0


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!o build a relationship with the customers and to follow up on them, making sure that

they are satisfied with the procedure.

!o maintain good relationship with the colleagues and corporate employees.

!o get more references from the customers and generate new leads by following a chain

process.

!o showcase $%I #dvance Product ahead of the competitors.

!o find out the customers" awareness on booming #dvance Product market and to find

out the various patterns employed by others.

!o make the customer aware of the benefits of the product and convince him to go for

$%I"s oan #dvancement Product.

S3OPE O4 INTERNS#IP

EE 3


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#fter initial submission, screening the applications for any mistakes

or discrepancies.

alling up the customers with errors in the application form, and

requesting them to rectify the same. Reaching out to the customers whose applications have been

cleared post screening, but pending collateral check?up. Ai0ing the time and date for house visit as per the convenience of

that particular client or customer.

EE 6


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GEOGRAP#I3A$ 4EASIBI$T5

!he geographical scope of the study is restricted to )urgaon only, with a sample si'e of 122customers.

#ll the interpretations and suggestions are based on the analysis of the both primary andsecondary data.

!herefore the scope of the study revolves around the following aspectsG?

• onsumer perception towards #dvance Product

• onsumer awareness regarding #dvance Product scheme and its benefits.

• Aorward the feedback to the %ank about customer problems, especially in case of

automobile sector.

+1


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$esear"h metho!ology

+*


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Research methodolo/!

Research methodology is the process of collecting all sorts of information / data pertaining to

the subject in question. !he objective is to e0amine all the issues involved / conduct situational

analysis. !he methodology includes the overall research design, sampling procedure /

fieldwork done / finally the analysis procedure. !he methodology used in the study consistent

of sample survey using both primary / secondary data. !he primary data has been collected

with the help of questionnaire as well as personal observation book, maga'ine journals have

been referred for secondary data. !he questionnaire has been drafted / presented by theresearcher himself.

Sa*!le SiFe2

$ample of 122 people was taken into study, and their data was collected

Sa*!li& Te%hiue2

!o study the project, a $imple Random $ampling technique is used.

Da"a -olle%"io2

ollection of data is done by$econdary @ata / through

Questionnaire

i.e., Primary data was collected through Questionnaire.

++


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Da"a Aalsis2

#fter data collection, I"m able to analy'e customer"s views, ideas and opinions

related to #dvance Product and about $%I #dvance Product and from this, $%I willcome to know the customer requirements.

Da"a I"er!re"a"io2

Interpretation of data is done by using statistical tools like Pie diagrams,

%ar graphs, and also using quantitative techniques 3by using these

techniques4 accurate information is obtained.

-lassi$i%a"io "a0ula"io o$ da"a2

!he data thus collected were classified according to the categories,

counting sheets / the summary tables were prepared. !he resultant

tables were one dimensional, two dimensional.

S"a"is"i%al "ools used $or aalsis2

*ut of the total respondents, the respondents who responded logically

were taken into account while going into statistical details / analysis of

data. !he tools that have been used for analy'ing data / inference

drawing are mainly statistical tools like percentage, ranking, averages, etc.

#s per questionnaire and market surveys I have find out different responses from different

people. #ccording to their responses I analy'e the findings and draw certain remarks.

+,


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Ana-.@#@ o$ a"a

+-


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GRAPHICAL REPRESENTATION OF DATA

?7 On 0'#%' an/ o .o+ e*en $o! .o+! !eg+-a! "!an@a%"#on@

> No o$ Peo*-e

SBI 7;2

ICICI 33 >6

TOTAL NO OF PEOPLE ;22

67

,,7

&787

RESPONSES O4 PEOP$E IN 7

SBI ICICI HDFC OTHER

+


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It has been observed that appro0imately 827 correspondents are using the services of $%I fortheir daily transaction, around ::7 of people are using III %ank for their transaction and only&7 / 17 of people are using -@A / other %ank service respectively in )urgaon. It also

shows that $%I have the highest market position in )urgaon as per my sample.

?; A!e .o+ a0a!e o$ *!o+%"@ @e!5#%e@ *!o5#e . SBI

YES =8 >792

NO 78 >32

Total No' of Peo0le 8

5ES9 :&7

NO9 %&7

Arom the above data it is clear that most of the customers 3around >&74 of )urgaon have the

idea about the !rodu%" ser)i%es of SBI, the rest


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?3 I$ .e@ a!e .o+ a0a!e o$ "'e a5an%e *!o+%"@ >Loan @eg&en"@ o$ SBI

YES 8>72

NO 8 >72


*&7

&7

7 O4 PEOP$E

5ES

NO

+0


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It is clear that most of the people have the idea about the advance product of $%I. #lmost all the5&7 people who have the idea about the advance product are the users of other $%I products

/ services.

?6 W'#%' an/ o .o+ *!e$e! $o! "a/#ng -oan@

SBI

=8 >7=2

ICICI 9 >76

HDFC ; >6

OTHER 7 >;


:&7

%8787 %7

Sales

SBI

I3I3I

#;43

OT#ER

+


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#ccording to my sample si'e, >&7 people prefer $%I for loan, but some people prefer III,

-@A or *!-(R %anks for loan because they are working in that bank / find it easier to get

loan from their bank / also pay lesser interest on the services availed.

?8 I$ .o+ *!e$e! SBI $o! "a/#ng -oan, "'en 0'a" #n$-+en%e@ .o+ "o %'oo@e SBI o5e! o"'e!

an/@

;ost of the people said that they prefer $%I for taking loans because of the transparency and

the lowest interest rate for any kind of loan product. #nd it is easy to get loan from $%I as

compared to other banks because of less paper work and it being the largest government bank

in India with long distance partnership with the R%I 3Reserve %ank of India4 and other

associations.

?< W'#%' -oan *!o+%" o$ SBI .o+ 'a5e +@e

HOME LOAN 69 >;=

EDUCATIONAL LOAN ;2 >7;

CAR LOAN 78 >

PERSONAL LOAN 72 >8

TOTAL NO OF PEOPLE


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+7

87

%&7

%7:7

Sales

#OME $OAN

E;U3ATIONA$$OAN

3AR $OAN

PERSONA$ $OAN

OT#ER

Arom the sample si'e >&7 of people are using the $%I loan product. Arom 82 people 967 of

people took home loan from $%I. 127 of them took education loan for their children, 6

Goo 88 >772

E4%e--en" 63 >=


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87

&&7

),7

3USTOMER PER3EPTION TO3E$$ENT

Arom this it is clear that the service provided by $%I in its advance product is more than goodaccording to the customers. #ll of them are satisfied with the product provided by $%I. &&7 ofpeople said that the service provided by $%I is good / 9:7 said it is e0cellent / just 17 ofpeople said that it was satisfactory.

?= W'a" $ea"+!e@ # .o+ -#/e "'e &o@" #n Loan @eg&en"@ o$ SBI

LESS PAPER WORK 3 >92

TRANSPARENCY ;2 >62

SIMPLE AND FAST PROCESSING ; >6

LONGER REPAYMENT PERIOD 62 >=2


,*


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0%5%

10%15%20%25%30%35%40%45%

4EATURES $I?E; B5 3USTOMERS

;ost of the people like the attractive interest rate / longer repayment period. It"s easier for themto repay the whole loan amount with low interest rate and with longer repayment period.

,+


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)in!ings Suggestions & $e"ommen!ations

Con"lusion

PRO@E3T 4indin/s"

Arom this project it is found that $%I advance product has the &7 correspondents are using advance

product of $%I and


45/52

;any customers have no time to call customer care so that they are not able to know

about the service / features of $%I advance product. ;ost customers are shifted from other bank"s advance product to $%I because of hidden

charges, high interest rate, less repayment period. )overnment employees are more concern than private employees for advance product.

REASONS FOR HIGHER USE OF SBI ADVANCE PRODUCT:

($$ P#P(R W*R=

#!!R#!IE( I+!(R($! R#!($

!R#+$P#R(+B

$I;P( / A#$! PR*($$I+)

*+)(R R(P#B;(+! P(RI*@

QI= PR*($$I+)

Su//estion Recommendations

Re%o&&ena"#onS:

ustomer awareness program is required so that more people get attracted towards the

advance product. If there are any kind of hidden charges, then that must be disclosed to the customer

before going ahead with the loan. $%I must take some steps so that customers could get their loan in time. Regular phone

verification through customer care must be done for redressal of queries .It must be

done before a certain date so necessary steps can be taken. $%I should be more concerned about physical verification rather than phone verification

so as to avoid frauds and cheats.

#dvance product selling agents must not give any wrong information regarding the

details of the loan offered.

Aor better services, new and innovative offers should be introduced.

$%I customer care should be more concerned about the faster settlement of customer

grievances.

%efore deducting or charging any monetary charge, $%I must consult the customer.

,-


46/52

#gents should be trained, well educated / properly motivated to convince potential

customers about different advance products.

It is the duty of the bank to disclose all the material facts regarding advance product, like

interest rates, repayment period, other types of charges etc.

$pecial schemes should be implemented to encourage both customers and agents.

!he bank could increase the period for repayment of loan.

$%I should focus more on retaining e0isting customers.

$%I must focus on $egmentation based on customer knowledge. Product should be

based on customer demand.

$%I must take feedbacks from customers regarding features / services on a regular

interval.

S+gge@"#on@ g#5en . "'e %on@+&e!@ a" "'e "#&e o$ @+!5e.:

!here should be an e0tended time period for repayment of education loan.

3+amrata @as4

(ducation loan should be able to provide for private colleges also, which is not under

#I!( or any kind of niversity.

3Pinaki %al4

$%I should take steps to solve customer problems immediately.

3)opinath ;ahapatra4M

#gents should be trained, well educated / properly motivated to convince the people

about different advance products.

3P.#nish +ath4

oan sanction date should be according to customer"s convenience.

3Coytirmaya %ehera4

# customer awareness program should take place in rural areas.

3#akash $ahu4

M$*;( +#;($ -#+)(@ *+ $!*;(R$" R(Q($!

,


47/52

3onclusion

Arom the analysis, part it can be concluded that customers show a good response towards $%I

advance products in )urgaon. $%I is at


48/52

,0


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?+e@"#onna#!e

Name - _____________________________________

Occupatio-__________________________________

Cotact Detai! -_______________________________

' On .hich an- !ou de0end for !our re/ular transactionC

a) SBI) I3I3I Ban- c) #;43 Ban- d) Other Ban-D S0ecif! ()

' Are !ou a.are of 0roducts ser2ices 0ro2ided ! SBICa) 5ES) NO

' If !es are !ou a.are of the ad2ance 0roducts ($oan se/ments) of

SBIC

a) 5ES) NO

'


50/52

a) SBI) I3I3I Ban- c) #;43 Ban- d) Other Ban-D S0ecif! ()

' If !ou 0refer SBI for ta-in/ loan than .hat inFuence !ou to ta-e

$oan from SBIC

'

'


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-1


52/52

Tet Boo-s"

So!omo" #ic$ae! R &2002'" Co(ume) Be$a*io)+ Bu,i" Ha*i" Bei 5t$ E.Ne/ e)(e,+ )etice Ha!!

i!(o &2003'" #a)eti Re(ea)c$+ Ite)ate. pp)oac$

Na)e($ u #a!$ot)a" #a)eti Re(ea)c$+ pp!ie. O)ietatio" Fi6t$ E.itio

I"ere"2 ///oo!ecoi ///(7icom ///(7icoi ///7etcom
http://www.google.co.in/http://www.sbi.com/http://www.sbi.co.in/http://www.bnet.com/http://www.google.co.in/http://www.sbi.com/http://www.sbi.co.in/http://www.bnet.com/

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