STRATEGIC BUSINESS PLAN 2019–2020SAFEWORK NSW

2 A MESSAGE FROM OUR DEPUTY SECRETARY

A message from our Deputy SecretarySafeWork NSW, along with a number of other regulators in the Better Regulation Division, work together to put prevention, compliance and enforcement strategies into effect for all the legislation that we cover.

SafeWork’s collective efforts are directed towards those risks with the greatest potential to cause serious harm, delivered under a six-year strategy, the Work Health and Safety Roadmap for NSW 2022 (the Roadmap). Throughout the past year, we continued to make excellent progress and have set new ambitious goals for NSW. The targets have increased to 30 per cent decline in worker fatalities, 50 per cent decline in serious injuries and illness workers compensation claims and 50 per cent reduction in serious musculoskeletal injury and illness claims by 2022.

The 2019/20 SafeWork NSW Strategic Plan along with the Roadmap, provides a clear line of sight between SafeWork’s strategic objectives and the activities that will allow protection against harm, reduce unnecessary compliance costs and secure safety standards. The four strategic focus areas are:

• Enabling NSW workplaces to create a health and safety Landscape within their workplaces.

• Preventing harm by focusing on priority sectors, harms, workers and workplaces.

• Improving our regulatory approach by being exemplar and providing innovative services.

• Supporting our people and building capability.

There are clear priorities set for the next twelve months. These include a focus on engagement with customers particularly vulnerable workers and regional customers, improving the use of data and behavioural insights to drive positive customer improvements and measuring performance to understand that outcomes are achieved.

To deliver an exemplar regulatory approach we need to be credible, customer focused, innovative and collaborative. The commitments and initiatives included in the following Plan have been developed with stakeholders to support a coordinated approach to implementation and are supported by demonstrated performance measures. All key programs will include a focus on customer insight and will continue to measure and report on customer satisfaction in direct support of the NSW Government key priority “Making Government work better for you by putting the customer at the centre of what we do”.

As Deputy Secretary of Better Regulation Division, I’m proud to deliver this plan to provide modern and efficient services for the people of NSW and to demonstrate our performance.

Rose Webb

Deputy Secretary for Better Regulation Division

Department of Customer Service

ABOUT SAFEWORK NSW 3

OUR VISION Healthy, safe and productive working lives

OUR MISSION To implement and promote ‘right touch’ regulatory approaches to prevent work-related fatalities, serious injuries and illnesses

OUR VALUES Accountability Service Trust Integrity Respect

WHO WE ARE AND WHAT WE DO

Contribute to a safe and confident NSW Community supported by Better Regulation

Our focus is on delivering services that are easy to access and designed collaboratively with our customers, partners and providers while enhancing work health and safety standards in NSW workplaces. By doing this we enable reduced costs, reduced risk and improved standards.

We work in partnership with other regulators as part of the Better Regulation Division under the Department of Customer Service to deliver a significant improvement in the ease of doing business in NSW. We aim to create a responsive regulatory environment to make NSW safe, fair and competitive for consumers, businesses and workers.

SafeWork NSW offers advice on improving work health and safety, provides licences and registration for potentially dangerous work, provides safety testing services, investigates workplace compliance and enforces work health and safety laws in NSW. We act to ensure the laws we administer are followed when necessary.

Insights and evidence drive the activities and actions of SafeWork NSW. The Centre for Work Health and Safety undertakes targeted research and analytics to inform regulatory services and practice. This research guides the development of practical initiatives to manage risk and drive down the numbers of workers being fatally or seriously injured in NSW.

We are dedicated to exemplar regulatory approaches that enable a competitive, confident and protected NSW. We will do this by ensuring our decisions are based on sound evidence and our services are centered on the needs of our customers. We are fair and transparent to secure the trust of the NSW community.

SafeWork NSW works alongside the State Insurance Regulatory Authority (SIRA) to support improved workers compensation and return to work practices in workplaces.

About SafeWork NSW

4 STRATEGIC BUSINESS PLAN 2019–2020

Our critical relationships

OUR CUSTOMERSWe are passionate about serving our customers.

Our customers are NSW businesses and workers

who access or are impacted by our work. This includes

volunteers, members of the public and families.

OUR PROVIDERSThese are people who deliver services on our behalf. This includes

people that we authorise to provide training and assessment services.

OUR STAKEHOLDERS

Our stakeholders are those who represent the interest of our customers

and providers. We consult with peak bodies,

business leaders, employer associations, unions, other government agencies and community organisations

to identify emerging issues, and develop programs and

projects to help people have healthy, safe and

productive working lives.

SafeWork NSW

OUR PARTNERSThose we work with who share our goals and are committed to improving work health and safety. We work with our partners to develop and deliver priority programs and help us make it easier to do business in NSW.

OUR PEOPLEWe are committed to

the SafeWork NSW team being safe and supported and having the capabilities

to deliver exemplar regulatory services.

SAFEWORK NSW – WHAT WE DO 5

SafeWork NSW – what we do

businesses in NSW (2)

7.86 million people

765,000are small business (3)

98%

4.1 million employed persons

30% 70%

(1)

(5)

70% of small businesses are based in the Greater Sydney region and

30% are regionally based. (4)

worker fatalities in NSW in 2018(6)

47 34,859 *Claims include all accepted claims with one week or more time lost fromwork due to injury/disease excluding fatalities and journey claims.

We focus on preventing work related fatalities and serious injuries and illnesses

We work with the people of NSW

serious injuries and illnesses in NSW in 2017/18.(7)

6 SAFEWORK NSW ACHIEVEMENTS

ACHIEVEMENTS AGAINST THE STRATEGIC BUSINESS PLAN 18/19

The Roadmap for NSW 2022 was launched in 2016 following in-depth consultation with our stakeholders to co-design initiatives and support an agreed path towards a shared vision of healthy, safe and productive lives.

Since then, we have worked in partnership with our stakeholders to deliver initiatives and programs to achieve our objectives and goals.

In 2018/19 our achievements that supported the four strategic focus areas included:

ACTION AREA 1 – ENABLING BUSINESS

• Met and exceeding national WHS targets allowing more ambitious NSW fatalities serious injuries and illnesses targets to be set for NSW.

• Partnered with SIRA to deliver Return to Work Program workshops on workers compensation requirements.

• Online digital “Easy to do WHS in NSW Toolkit” – making it easier for small businesses in NSW to comply – over 9,500 downloads and 5,600 hardcopies since launch.

• Year 3 of our major multimedia campaign Safety Starts With You.

• Consultation@Work Conference to support improved consultation in the workplace and providing practical examples of workplace consultation.

• Launched the SafeWork NSW Mentor Program in Ballina, supporting regional businesses from a diverse range of backgrounds.

• Small Business Rebate Program provided 641 rebates to small business from July 2018 to May 2019. Funding of $202,175 was made available in rebates to make safety improvements, supporting an overall Small Business investment of $348,837.(8)

• Collaborated with industry partners to develop a series of guides to help buyers and suppliers to think safety before they buy and to think safety before they supply.

• Contributed to an education campaign to drive PCBUs and suppliers to think about how they will safely install, maintain and dispose of the machinery and equipment purchased.

ACTION AREA 2 – PREVENTING HARM

• Delivered sector and harm plans and strategies aligned to Roadmap outcomes. Initiatives to support these include:

– A Young Workers eToolkit on the SafeWork website.

– At Risk Workers Strategy 2018-2022 to support and protect vulnerable workers with fact sheets translated in to Arabic, Chinese, Hindi and Vietnamese.

– To date, the five-year Hazardous Chemicals Strategy has seen more than 1900 business interactions, 900 inspector visits, 600 notices issued, 36 industry presentations, a Silica Symposium, 24,000 views of the video safety alert, 7000 visits to the website and 3000 safety factsheets distributed to identified businesses and relevant industry associations.(9)

– A launch of a new website to enable the Mentally Healthy Workplaces Strategy including registration for free programs and access to tools to create a mentally healthy workplace.

– Completion of the Manufactured Stone Industry Taskforce that ran from 1 July 2018 to 30 June 2019. The Taskforce, comprised of industry, peak bodies, unions and other government agencies, issued a Final Report to the NSW Legislative Council on the recommended regulatory changes to better protect workers from silica dust exposure and the lung disease silicosis.

– Inspectors issued 1258 notices during the Falls from Heights blitz, including 93 falls related on the spot fines to the value of $265,680 by late 2018.(10)

– Incident Information Releases (IIR) aid in the prevention of workplace incidents through the early sharing of incident information and relevant safety material. Since July 2018, 24 IIRs have been published on a range of topics, primarily focused on falls and electrical incidents in the construction industry. Of the 24 IIRs published, 6 incidents involved fatalities.(11)

– Quad Bike Safety Improvement Program valued at over $7million provided rebates, training and helmets to reduce quad bike incidents.(12)

• Delivered three Manufacturing Safety Group workshops in Sydney, Wollongong and Newcastle regarding forklift safety. Verification visits will be conducted across NSW a part of a forklift safety blitz in June 2019.

SafeWork NSW achievements

SAFEWORK NSW ACHIEVEMENTS 7

ACTION AREA 3 – EXEMPLAR REGULATOR

• SafeWork Licence Register provides licence information for high risk work and demolition, asbestos and construction induction training cards holders via a single portal.

• The Centre for Work Health and Safety completed research to identify what makes enforcement tools and other intervention activities effective and how interventions should best be used to secure compliance.

• Implementation of the Roadmap Evaluation Framework to evaluate the three action areas over the life of the Roadmap to 2022.

• Commenced 134 prosecutions under WHS laws, secured 59 successful prosecutions resulting in over $3.5million in fines and accepted 5 enforceable undertakings worth over $2.3 million of investment towards harm reduction initiatives across NSW.(13)

• Delivery of the SaFE Mobility project allowing officers in the field to access to resources and systems to improve the quality of the customer interaction.

• Amended the NSW WHS Regulation to allow inspectors to issue penalty notices for breaches relating to falls from heights and asbestos removal or prescribed high-risk work without a licence.

• Undertook over 43,000 workplace interactions including inspector visits.

• Contributed to a National Review of the model Work Health and Safety laws that was completed in late 2018 to ensure they continue to operate effectively.

• Annual Customer Survey 2018 polled 1875 respondents to provide a customer satisfaction result of 88%.

• A Net Promoter Score of +22% was achieved in 2018.

ACTION AREA 4 – SUPPORT OUR PEOPLE

• People and Cultural plans delivered to support a productive and diverse workforce.

• Increased focus on staff engagement through the use of online system TeamGage.

• Increased focus on training availability for internal staff including:

– Mentally Healthy Workplaces

– Privacy

– Leadership workshops

• Embedding the WHS Landscape in BRD to enable delivery against the Government Sector WHS Plan.

• Adoption of Teams to create a one-stop shop for SafeWork initiatives, inspectorate information and overarching information.

• Purchase of three Lidar scanning devices to enhance evidence collection when responding to fatal and serious incidents. Training on use of Lidars has been completed.

• Development of an investigation case management software solution to enable better management of investigation activity and improved reporting capability.

• Ongoing refresher training for the Inspectorate to maintain and build upon existing capability.

8 SAFEWORK NSW ACHIEVEMENTS

After meeting and exceeding the national WHS targets NSW set against more ambitious harm reduction targets by 2022

As we have met and exceeded the national WHS targets we have set more ambitious targets…

*This decline is measured over ten years from 2012 to 2022.†Resulting in one or more weeks of f work.^Note that illnesses includes occupational diseases.

*Original targets 20%/30%/30%

decline 2007–16(11)

23%

decline 2009–16(11) decline 2009–16(11)

NSW Results

33% 37%against original targets:*

NSW Targets

Serious injuriesand illnesses^(12)

A 50% decline* in the incidence rate of claims†

Serious musculoskeletal injuries and illnesses(12)

A 50% decline* in theincidence rate of claims†

Fatalities(12)

A 30% decline* inworker fatalities

due to injury

By 2022 NSW aims to achieve the following results:

50%30% 50%

SAFEWORK NSW ACHIEVEMENTS 9

PROGRESS AGAINST CRITICAL STRATEGIC KPIs^

% Product coverage of existing, new and emerging risks(16)

% Regulatory Services(16)

that meet agreed timeframes

% Staff (16)

engagement

% Customer (16)

satisfaction rating

74%

82% 83.8%

63%

% engagement with NSW working population(16)

% of project (16)

milestones met

30% 61%

^Definitions of strategic KPIs provided in Glossary at the end of this plan.

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ALIGNMENT TO THE WHS ROADMAP FOR NSW 2022 11

The Action Areas in the Roadmap will be implemented over the next three years to 2022 through a series of SafeWork NSW Industry Sector and Risk Plans. The Strategic Business Plan will set out the key goals and initiatives that will be delivered aligned to the Roadmap. The following diagram articulates this concept.

Alignment to the WHS Roadmap for NSW 2022

Roadmap 2022

Refresh everytwo years

Plan/s enable delivery of the Roadmap

Frequency is informed by the Strategic Business Plan

SafeWork NSW

Strategic Business

Plan/s

Sector/HarmPlans

LR POSTIONAL

12 STRATEGIC BUSINESS PLAN 2019–2020

Customer satisfaction rating: The overall result, displayed as a percentage, of the SafeWork NSW Annual Customer Satisfaction Survey. The survey is conducted by an independent external contractor and provides feedback from those who have had an interaction with us. This information helps us provide more effective and useful customer-centric regulatory services.

Project milestones: A measure which compares the number of project milestones or tasks due in a specific period to the number completed on time. Please note that from 19/20 financial year this KPI has been amended to a Portfolio Health Score.

Product coverage: A measure which compares the number of identified risks or harms in the workplace with the number of products, guides and other publications that exist to help PCBU’s and workers address the risk or harm.

Reach of engagement: This performance measure provides an indication of the extent of our awareness, influence and engagement activity within the NSW population.

Regulatory Services: Agreed timeframes for delivery of regulatory services such as response to an incident.

Staff engagement: The overall result, displayed as a percentage of the annual SafeWork NSW’S staff engagement survey. This performance measure provides an indication of staff perceptions about the workplace culture and their own experiences within the organisation.

Glossary of Strategic KPIs

SOURCES 13

1. Population in NSW as at 23/05/2019. Australian Bureau of Statistics (ABS).

2. Businesses operating in NSW as at 21/02/2019 (ABS).3. Small businesses operating in NSW (Small Business

Commissioner Annual Report 2018).4. Greater Sydney or Regional small businesses

from NSW Small Business Commissioner Annual Report 2018.

5. The number of employed people in NSW as at 28/02/2019 (ABS).

6. Safe Work Australia October 2017, Work Related Traumatic Injury Fatalities Australia 2018.

7. Serious claims data for 2017/18. NSW Workers Compensation Claims data. Data will be updated to reflect 2018/19 results when available.

8. Figures sourced from Small Business Rebate program July 2018 – June 2019.

9. Figures sourced from internal SafeWork data management systems July 2018 – June 2019.

10. Figures sourced from Falls from Heights Initial Findings publication, SafeWork website.

11. Figures sourced from internal SafeWork data management systems July 2018 – June 2019.

12. Figures sourced from Quad Bike Safety Improvement Program.

13. Figures provided from internal SafeWork data management systems July 2018 – June 2019.

14. These reductions will be measured against baselines. For fatalities, the baseline is the average of the four calendar years 2007 to 2010.

15. For serious injuries and illnesses and serious musculoskeletal injuries and illnesses the baseline is the average of the relevant incidence rate for the three financial years 2009/10 to 2011/12.

16. Various SafeWork NSW internal data sources are used to calculate the results against these KPIs. Note that Reach of Engagement KPI is a 2018 figure. The Customer Satisfaction result was provided by the 2019 Customer Satisfaction Survey.

DATA DISCLAIMER: NSW Government is committed to producing data that is accurate, complete and useful. Notwithstanding its commitment to data quality, NSW Government gives no warranty as to the fitness of this data for a particular purpose. While every effort is made to ensure data quality, the data is provided “as is”. The burden for fitness of the data relies completely with the user.

NSW Government shall not be held liable for improper or incorrect use of the data. Please note, this data was correct at the time in which it was extracted, however may change due to the progression of data and the application of regular data quality reviews. It should not be used for any other purpose or forwarded to any other parties without the prior written consent of SafeWork NSW.

FOR OFFICIAL USE ONLY: This information is classified as For Official Use Only in line with the NSW GovernmentInformation Classification and Labelling Guidelines. Should this information be released externally, it must be approved in accordance with the External Data Release Policy. For further information please contact the Systems, Process and Improvement Team of SafeWork NSW.

Sources

SW08238 0919